Friday reading

me

I'm in the New York Times coverage of Google Voice. Quoted correctly (yay!) but before my own column on the subject came out (d'oh!). Google has some truly delightful advantages in the race to become the world's largest communications company. 

under

Australia's Telestra keeps Nokia N85 inside the walled garden, keeps Skype out. A year without growth leaves them cautious, even when Skype offers to pay.

New Zealand's Yellow partners with Skype. Search through the Skype Directory and call most nz companies for free until June 10. 

the future

Foresight Institute gets a new president. Skype me (evanwolf) if you want to come to Dr. Hall's Sunday reception in Palo Alto. We'll all be talking molecular manufacturing, nanotechnology and the singularity.

Nokia shares its vision. Smartphones rising. Death of patience. Rewarding engagement. Personal expression. New learning economy. Clickable world. Personal relevance. A good summary of forces driving the interplay between mobile technology, industry dynamics, and human behavior.

the present

One in four drop landlines in some states according to a US Centers for Disease Control and Prevention (CDC) study. Turning to mobiles, an act of belt-tightening. Q. Of those who switch to mobile, how many have unlimited flat-rate data plans, favorable to Skype?

CRM Over Voice: Using Voice in New Ways for Service Providers to Retain Subscribers and Strengthen Brand. White paper by analyst Jon Arnold for Mobivox. The cool stuff starts on page 4. Speech recognition + VoIP + SaaS = Contextual CRM, creating touch points that add value to the customer journey. Jon explains why it's good and how to build it, using Mobivox as an example.

VoSKY sells Skype trunking to Majorcan hotel chain. Attach a box to your PBX and your staff doesn't even know they are calling through the Skype network at lower rates. 

Larry Dignan shows why mobile developers migrate from Symbian to RIM and Mac OS X. Growth and share favor the Bold. And iPhone.

the past

Transcript of Skype's Jonathan Christensen's talk about speech quality at the Emerging Communications Conference last week. History as prelude to something new?

gig

Benjamin Leviton seeks VoIP help: "I have a Brekeke SIP proxy server. I am looking for someone to remote on to my desktop, log into its interface and config my carriers with the proxy server. Also check the interface of Polycom phone and make sure it is working properly with the SIP proxy server." Contact:  +1-917-273-5808, ben@capitalfinanceusa.com, yahoo IM gcc644@yahoo.com, or skype:levtop.

tags: google, googlevoice, australia, telestra, nokia, N85, New Zealand, nz, yellow, skype, directory, search, foresight, smartphones, landlines, cdc, mobile, crm, mobivox, vosky, majorca, spain, pbx, symbian, rim, apple, blackberry, iphone, jonathanchristensen, ecomm, brekeke, sip, polycom

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