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January 30, 2005

Skype - Push to Talk - User Wishes

We've got reason to believe that Skype will be incorporating additional "Push to Talk" features in the future. (See this press release from GIPS)
From the forums the discussion leads to always on and push to talk. Always interesting to 'hear" how users think about the product potential.

1) It makes Skype even more personal and the communication more seamless - why wait for the ring and the formal answer to start talking. Kind of like a voice version of instant messaging where instead of a message popping up a voice is heard. (This could be intrusive from some people which is why you could enable or disable some of your contacts as PTT'able). Even instant messaging would be boring if we had to ring the other computer before we started chatting.

2) It would turn every PDA (and computer as well) with Skype into a walkie talkie that works over the entire globe. How cool would that be!
forum.skype.com

Extreme Skype

Skype off the edge? Climbing tall peaks? This link puts Skype to use in extreme conditions, innovatively connecting an expedition and later leaving nothing behind. Neat!

We started using SKYPE shortly after the launch back in 2003. Soon after, we began to toy with the idea of pairing SKYPE with another sensation of 2003; the RBGAN satellite modem.

The cheap and fast RBGAN was number one on a Himalayan expedition tech toy wish list last year. A data modem only unit, it lacked the possibility for voice calls - it's only drawback.......... Human Edge Tech

The Aussie Skype User List

Who are they? The Aussie Skype Users? Skypers put together directories of other Skypers trom the day it launched. I started a Bloggers on Skype early on when the "SkypeMe" buttons were just released and used it to create a Blogroll on MovableType (no longer being updated). Today Jyve is working towards providing directory services and so are other sites.

I am putting together a list of aussie skypers that come from the blogosphere so that you will have a head start when you first install skype.
(Don't know what skype is?)
Aussie Skype User List

Monetizing IM & SMS

Interesting thinking.

I wrote a while ago that Skype is also developing a very discreet IM strategy, that no one talks about... I wouldn't be surprised at all, if a SkypeIM to SMS were made available on the market real quick...

The next big question is how IM communities can be monetized... ask the big telcos why they are all developing big IM strategies? Fear of cannibalization of the SMS business ? Cross-selling opportunities like MSN is doing ? Attraction tool like AIM does it ? Retention tool like Yahoo ? Business models include licensing of technology to very large operators, interconnection costs, subscription to the service on mobile phones, per message taxation (read SMS-like), etc. Funny market indeed. Rodrigo A. Sepïveda Schulz

SMS to Skype

Connectotel has launched an SMS to Skype beta service for GSM mobile phones. Say you have a buddy on Skype and you want them to call you on your mobile. Connectotel has the answer. Your Skype friend can now call you back from anywhere at SkypeOut rates. So if you want to receive SMS messages on Skype then add the Skype contact "smsgateway" to your contact list right now.

Instructions:

Setting up your mobile phone
  • Select the option on your mobile phone to add a new entry to the phone book sms to skype illustration
  • Type the name SMS To Skype
  • Type the number 447747782320
  • Save the entry to the phone book

    Setting up Skype:

  • Add the Skypename smsgateway to your Skype contacts. Anyone who wants to receive SMS to Skype messages must have this Skypename in their contacts list.

    Sending a Skype message from your GSM mobile phone
  • Select the option on your phone to send an SMS text message
  • Type the word skype followed by a space
  • Type the Skypename of the recipient followed by a space
  • Type the text of your message
  • When asked to type the number, select the SMS to Skype phone number from your phone book
  • Select the option to send the message

    Example:
    You would like to send a Skype message to johndoe from your mobile phone asking him to call you. Here is an example showing the how the message would be written:

    skype johndoe Please call me
    Connectotel - products - sms - sms to skype

  • Making Exchanges more Personal - Hanging out Online

    In the last few days I've found myself thinking about the exchanges we have and what facilitates them. As coincidence would have it, I also blogged Barlow's post on The Intimate Planet. I've had some similar experiences recently. I created a monocast radio using my iPodRadio and Skype. From a personal point of view this seems pretty pointless at first. One does lose their iPod! However, the calls have kept coming in, regularly round the clock. For the most part it delivers something close to FM quality, although when many programs are running or I'm on the other Skype I have had the odd complaint.

    I've had about 200 people experimenting and now have a long list of "buddy" requests and had repeat callers. Some callers have listened for an hour, and even those that have been back many times. It is more calls than I can count or evalute easily. I've had lots from Italy, and Asia, all over the globe really. As a few have returned a couple of times I've made contact with a chat message. These connections have been fun, like many I've made on Skype. I've had positive comments and users saying it is neat to hear music chosen by other people that is not commerical. In some of the youthful responses, I feel the curiosity about what others listen to, as a way to transport themselves to think about another place or land. I've not really uncovered how they found it, via Skype Forum posts or via my blog. For the most part it appears to be word of mouth.

    Then there is another aspect that I'm only just beginning to think about. I've been online in various forms for a long time. However, I've never had on online music personality before. I sort of cheated setting up the iPod. I just instructed it to play all songs with the "Genre Rock". That captured 900 tracks and it just keeps playing. So today, I thought I'd shift the music genre to Jazz. It's not an intentional move to upset listeners just pointing out that I listen to more than "Rock".

    Via the Skype forums I was also pointed to Peercast and Mercora as peer based radio sharing systems. I'll take a deeper look at them later. Still they miss the part that my callers seem to want to know. That there is a real person playing the music. Playing music in social groups is probably more interesting than just tuning in to the net. And that brings me to the other part of my learning.

    Try making calls while music is playing. It changes the whole dimension of the call. I've had some very good quality music calls running iPodRadio in conference mode and it simply changes the shared space. The music brings the callers closer together. I know people spend hours listening to music together. Even Yahoo Messenger added a radio feature to their latest version. However it doesn't enable you to synch the music and you can't listen while in a lower quality yahoo call. More importantly you can't listen collectively to a personal collection of songs.

    I have a sense that the more I get the feel for this "radio" thing the more I believe that there is social potential behind it. It's a great way to get the kids to adopt. Imagine just 3-4 kids hooked via Skype with Bluetooth Stereo Headset and they are set. Music synched, text enabled and still minimal talking required. Yet now the space they share is closer to hanging out. The music player doesn't have to be on anyone's PC, or even their own. It can be like mine, an extra somewhere that they find interesting. It does have to be part of the "connection", thus talking and listening to the same radio station is not the same. In that example it doesn't provide the same sense of proximity.

    So what may seem really silly, plugging an iPod into Skype may actually have more impact. There's also one other benefit. It fits in with what I've observed my young teenage daughter doing. Skype is looking for a hook for the "youth". Letting them connect their mp3's to Skype would create quite a stir. Then there will be other groups that just form. These groups will determine what they want to listen to.

    Then on the intimacy gradient, we will see Skype Video introduced. Having combined Skype with iPod Radio and "Yahoo Video" (sucky slow)... I think adding in the music will create even more powerful shared experiences. That's where I think all the phone plays have it wrong. From picture phones to handhelds they remain locked in a watching game. It's like looking though a window, it is somehow disconnnected. We've learned with Skype that a better audio platform significally improves presence and a sense of presence makes for better shared moments.

    When Barlow talked about the intimate planet, he explained it in terms of sharing and conversation. When I think about it tomorrow, all it may be missing is touch.

    January 28, 2005

    Help this Developer

    Another developer is working on connecting Skype to a MySOL server. That will enable a nice scalable Presence Server solutions. More than a few people are waiting for this solution.

    I'm writing a VC Win32 service to intercept all the events of Skype and store it into a MySQL Server. Next I'd like build a Presence server and other stuff (like php o java web applications)... I want to release it as Open Source project on Linux and Windows platforms and I'm working to do it. I'm also looking for developers interested in it. I'll post more details as soon as possible. forum.skype.com

    Skype & Shoutcast

    Skype DJ on the loose! Skypers in the forums are experimenting with using Skype and shoutcast. Expect some instructions soon.

    I use shoutcast and skype with no problems. what bitrate are you broadcasting at on shoutcast??? you maybe using up all you bandwidth if your broadcast is set too high and not leaving enough for skype. i broadcast at 48/kb.

    forum.skype.com

    Changing Your User Name

    A new user to Skype asks how to change their name. Maybe you would like to change yours too, or simply get smarter about the name field in Skype. This post tells you how to change your name and use it to better effect in Skype.

    anyone know if you can change your skype name? if so how?
    forum.skype.com

    To Change Your Name:

    Log into Skype and select File/Log-in as new user --- a Log into Skype screen will apprear. Tab to New Users Create a Skype Account. Create a new name and password and you can log on. Now you can update and edit your new profile. Note your old profile will disappear from the search system over a number of days. Still you haven't lost it. It could be forgotten. You can log back on to it by using the same File command above.

    Note currently it is not possible to associate two names with the same SkypeOut account. So if you had money on your old account you will have to use it to burn up the Euros.

    To Change Your Profile Name:
    Simply acess File/Your personal profile --- and update how you want. A useful way to use your "Full Name" field is: Say it is "John Skype" and you want to communication that you are travelling. Just make the field read "John Skype | in France" and your buddies will know where you are.

    Note many people have more than one Skype Account, often keeping one for business and one for friends and family.

    January 27, 2005

    Skype @ Aruba Wireless

    ZDNet reports on Skype use in business.

    "I realized while I was traveling overseas how difficult it is for my remote staff and traveling salespeople to communicate with each other," said Don LeBeau, CEO of Aruba Wireless Networks, a maker of Wi-Fi networking gear. "Skype has been a great tool for helping us increase communication. Not to mention it saves us money."

    Tech News on ZDNet

    The Intimate Planet - Barlow

    Skype and emotional ties from voice. I've been learning a bit about music and Skype too. Read John's last line. Often there are real surprises when one engages with strangers. I had two quite different ones today as a result of iPodRadio. One finished by pointing me to "The Intimate Planet".

    The bottom line is this: they reached at random out into the Datacloud and found a real friend. And I feel like I have been graced with a real friend in both of them. Given the fact that I've been getting interesting messages from distant strangers since 1985, why do I think the big deal? Why is this different? Because these strangers have voices. There's a lot more emotional bandwidth in the human voice. I'm always surprised by the Meatspace version of someone I've only encountered in ASCII. I'm rarely surprised by someone I've only met on the phone. But one doesn't get random phone calls from Viet Nam or China, or at least one never could before.Skype changes all that. Now anybody can talk to anybody, anywhere. At zero cost. This changes everything. When we can talk, really talk, to one another, we can connect at the heart.

    The potential of establishing a real emotional connection is exponentially advantaged. And I honestly don't think it would have been any different had they been guys. In the days since, I've received another random call from a guy in Australia. We talked, very entertainingly, for awhile. I'm glad to know him too. (He wasn't trying to practice his English. He actually seems to prefer his version. He was just doing it because he could.)

    ..................Anyway, I feel as if the Global Village became real to me that night, and, indeed, it has become the Global Dinner Party. All at once. The small world has become the intimate world.

    I'm beginning to think this Internet thing may turn out to be emotionally important after all.

    BarlowFriendz: The Intimate Planet

    January 26, 2005

    Maintaining Chat History

    Do you use more than one PC your Skype? Then perhaps you want to synch your Skype chat histories. This post from the forums suggest that working with a network drive is one way to do it.

    well if you share the target directory of one of your computers (which must be turned on always !) then you could keep both histories in ine file !

    I do the same on my skype... but I keep the files on my server.

    in windows XP you can map network drives like a unix mount and I had my "MY Documents" folder and "Documents and Settings" folder on that server. and accidently I saw that both PC keep the same file for the history !

    forum.skype.com :: View topic - chat histories

    Anyone like to work this up as an instruction and example?
    _________________

    January 25, 2005

    iPod Radio

    This post provides a "how to" on creating a personal iPod Radio that you can use in your Skype calls or simply leave running for your friends to call. The implications are disruptive, and the "ease of use" likely to further Skype's adoption when solutions are available for effectively using Skype as a broadcast service. It's perfect for low volume delivery of recorded messages off websites. Perhaps another zone for convergence between music, media and voice?

    (UPDATE: 02/01/05 I've taken iPodRadio offline. It's been a fun experiment and hundreds of people have participated. In the last week they have had more use of my iPod than I have. Thus I'm taking it back. If you want more info please contact me. Thanks)

    Instructions and Details:

    iPod Radio came out of a desire to play music in a Skype call. Something I've wanted to make work for a long time. While I've tried before it was the iPod that made it relatively simple. So now I can add background music to a Skype call. I felt it would shift perceptions and the ebb and flow of what one shares in a call. So far I've learned that music closes the distance gap even more. With Skype it was already like being in the same room. Now I can concurrently listen to the same music. It's best when Skype is running the ISAC codec. The result is the music helps to synch the two spaces making it easier to drift in and out of conversation. However, the real learning is the implications go way beyond everyone being able to listen to the same music and hold a concurrent conversation. Music over VoIP wasn't supposed to be a big deal. No one talked of PodCasts over VoIP or using VoIP as the communications mechanism. We should. Skype + iPod Radio may provide another option for the PodCast world.

    This Skype experiment confirms a number of possibilities.:

  • Add background music (radio) to your Skype calls, personalizing the experience.
  • Run a second Skype line so your friends can hear what's playing on your iPod, even when you aren't home.
  • Broadcast podcast audio using Skype saving bandwidth, and eliminating buffering and streaming issues.
  • Demonstrate infomercials. Examples: snow report, customer update, daily briefing, etc. Access direct from website via callto: tags.
  • Note when we automate the recording selection from a website you will listen to Skype playback your request. This will be HUGE!
  • What are the implications for Streaming Media models? Why wait for the buffering? What is tomorrow's transit mechanism?

    From a Podcast perspective distributing podcasts via SkypeCalls provides the the opportunity for the Podcaster to know who's listening and even whether they listened to the whole thing. Statistics are a big deal! Further automation could enable one to listen and then via a text message to request a full file download. Bye Bye bandwidth problems and hello Podcast communications transport mechanism. No ports to open, no special FTP. Sounds perfect for when you get 30 people listening for a podcast if you are lucky!

    Document pdf Creating an iPod Radio on Skype

    Click the picture above or this link iPod Radio on Skype to connect with iPod radio. I've set it up so if it is busy you will get a short Skype VM message. and you will have to try again. It's just playing tunes off my iPod and I have no idea what it may be playing when you ring. I will try and leave it on. It's running on my laptop which isn't going anywhere in the next couple of days. Clearly this is very narrowcast radio, not quite what the Pirates thought. Still I bet there are some uses that the above could be put to that we've not even begun to consider.

    Other links that may be of interest:
    SkypeCasting: How to Record Skype Conversations
    Telephony and Music
    Jeff Pulver on Ringtones: This could be extended.
    VoIP Predictions for 2005. Music and VoIP don't seem to be in the picture. Perhaps it should be!
    iPod Pirate Radio

    iPod Radio on Wi-Fi?
    The Pirate Radio Station
    iPod-FM 95.9 Great Picture... now what is the SkypeRadio tag?
    Engadget's take on Pirate Radio
    Why VoIP is music to Kazaa's ear

    Is radio really the right metaphor for this? Perhaps not, although you could plug a radio station in just as easily as I plugged in the ipod. However it does make it easy to broadcast audio content and even extend it to a multiparty conference. Then it may create a new Skype option for "Music" on hold.

    So ultimately! How disruptive could this be? Think this way and there are some new opportunities. Engineer out a few little things and use a proper recorder and it becomes very interesting. I hope the sound quality holds up. It has been very good.

  • January 24, 2005

    Travel Agents Pack Skype

    Travel agents have big telecom bills and this small travel agency in New Zealand has jumped right in to reading Skype. This report from Stuff NZ.

    Tourism Resource Consultants, which develops ecotourism projects in Asia-Pacific, began adopting the free service this month.

    Senior consultant Ross Corbett says Skype cuts the cost of keeping in touch with his staff.

    "Most of our work is overseas, and we need to communicate with each other a lot," he says. "We get stung by surcharges for phone calls from hotels."
    STUFF NZ

    January 23, 2005

    Skype Radio

    First with Skype Radio? Another blogger discovers how to use Skype to monocast. His post points to a simple method for adding music to Skype. We Skype Radio type applications may just catch on.

    I could change the input video/audio from a web cam to the tv card i had installed. anyone i then connected to could watch whatever i had my cablebox set to, though the quality was very bad. flashforward to earlier this morning, when i was on skype im-ing to my manager and fiddling with my usb radio. i thought to myself, “hey, if i could change the audio input from microphone to the radio, then i might actually have a use for skype.” i tried it and viola, skype radio was born.

    my weblog � skype radio

    SkypeCasting Rants and Raves?

    Are rants and raves a good idea? This post could be both. Are they necessary, helpful, etc. We all do it in some way. Could RnR's empower change if captured easily and offered free distribution? I started this post thinking about customer complaints. Once you wrote a letter and you had to be really mad and it took a lot of time. It went to a corporate black hole and disappeared. it you did it well you get a refund or some type of action. Still unhappy? Then you tell your friends. Word of mouth. What if we gave word of mouth a fast forward function? What if we gave individual word of mouth a megaphone. Some blogs are sort of like that. Yet they aren't nearly as powerful as the personal storytelling, speaking the words.

    What happens when you cross a free telephone / communication system with a free distribution system, turn it over to you and me and apply it to customer rant and raves. (This will be even more interesting when Skype enables Video Messaging!)

    What happens if you use Skype to record a one minute VM rant or rave? Simply Skype it in. You can even set up a site with different SkypeMe tags and then automate the playback conversion. To make it work more efficient you can also ask them to rank some previous rants and raves as their contribution. You may even find there are people that want to collect rants and raves on certain products. It just needs a central directory! This creates a new genre and venue for providing customer feedback. Hate a product you want to call it in! You have a powerful story and you want to tell it. We want to hear the passion and understand the details. In the end a stream of expletives won't make the Hot or Not Rant n Rave meter.

    It's not much good if you can't distribute them and find them. So we need PodTorrent or RantnRaveTorrent or something like it. So the site captures one-minute VM's and turns them into Podcasts that are rated and possibly managed by a Slashdot / Kuro5hin type site. The best rants on products (these could be positive and negative) simply bubble up. Then anyone who wants to hear the latest feedback on a product can enter a quick search and spend 10 minutes listening to the best rants or raves.

    May change the nature of advertising, afterall who are you going to believe? The customers and users delivering it with passion or a 30 second ad? I know what works for me. Perhaps something can be done to the iPodder so when we hear a rant or rave, it asks us NetFlix style how you liked the last rants or raves. Now that would be powerful marketing information! Maybe our responses to rants and raves could be something that we could collect and share --- call it "experience capital" a subset of the social capital we share already. Gives a new meaning to audio feedback.

    BTW I had an idea in this realm a few years ago. I called it Antiport. Antiport was a market for customer feedback. It used urls and wasn't nearly as friendly as just lodging a SkypeVM. Still merge these types of ideas. What I find rather appealing in the above is:

  • The cost of registering a rant is less than five minutes and costs not even a postage stamp.
  • Your voice has impact and the "news" on critical rants potentially goes public in minutes.
  • It's captured in a medium that is more persuasive and easier for most people to do.
  • Rant and raves could be tagged back to the blogosphere, thus providing reference links etc. Presume this would also help distribution.
  • Set the tools up right and it becomes a self-managing and powerful force. An automated watchdog?

  • Skype Voice Messaging Fast Forward

    I was granted 10 opportunities to share Skype VM with others. I shared it with Buzz and I have this wonderful message back from him asking for 100 invites more. I know he actually wants 1000! Of course, I wanted to share this news and send it back to Skype. It's the sort of voice message people get a kick from. In fact in my life I find I don't forward many messages. In the cell phone world I have a feeling that it costs me money and then I just don't have the feature set on my landlines. This seemed the perfect message to forward.

    So, I tried to record it to a .wav file a couple of different ways and was unsuccessful. As I've already sent a voice mail while in a conversation with another... I thought I'd see if I could play it back in a conference call. That failed.I also tried Windows Sound Recorder with Virtual Cables etc. Didn't work at least not yet. In the end my solution was to send it to my iPod with iTalk recorder out the headphone jack and then iTunes copy it back to my PC. Clipped in Sound Recorder and convert to mp3. A little too hard. Still I have an mp-3 and now can provide the feedback. So, here it is. A short snip of Buzz's message to me on Skype Voice Mail. It's not the same Skype quality; it does deliver the message. Here is it... SkypeVMBuzz PodCast!

    This is another example of capturing the audio stream and turning it into a broadcast. I'm not even sure if the laws for this are different to the "recording" laws, after all he not only left it on my recorder, he sent it purposely. He had to know I would listen to it, and that others could listen to it in all sorts of ways. Maybe this means.. that each VM should have the bloggers "tick"... eg message private, shareable, etc. Perhaps with Skype's encryption these messages can have an automatic expiry date, or a single play capability. These features would all add additional value to Skype VM. I did ask Buzz for approval!

    My key learning on SkypeVM today was I want a record of whether or not I answered a VM. I've not looked yet although I don't think they are logged in the archive. Eg There was a VM between these text messages. Similarly I don't know when the other party listens although that may be worthy of a chat update. The minimum I'd like to see is a list of the VM sent. I'm not sure how I feel about the diskspace they would consume, however it may be nice to have my own copy and the capability to give it a topic name for the archive record. At least that would show in my archive and record when I sent it. From a delivery point of view Skype could confirm when all my VM's have been delivered even if they are not played. You could do some neat stuff with invisible etc so the delivered confirmation isn't provided until the person is "online" again.

    I also had another plus experience with VM. Played "conversation exchange" over my GPRS, (GSM -T-Mobile cell phone connection to my laptop) having no trouble at all in sending quality VM over the slow connection. I'd still like to know when that minute is up. The one minute message like the one minute manager is also good discipline. It also means the messaging is still manageable and relatively quick on my GPRS. Even when I've had multiple messages. Now it's also an area that Skype could mess with. Over a certain length I think VM becomes less useful. However some may could set the time for 30 sec to 3 minutes messages. When you go to send a voice mail and the other persons message is downloading setting up the session and playing it could tell you the length of the message allowed, and then start running the clock. Later on you could even personalize it.

    For me it was another case where messaging updates for road warriers are perfect in this format. Now I presume it is an aspect of how Skype encrypts the voice mail that you must get the download and listen to the other persons greeting everytime. I really would like to be able to create VM when offline. Even text messages would be helpful. Then for people on my buddylist I don't want to hear their greeting each time I leave a VM. I only want to hear the greeting when the greeting has changed. Thus changed greetings may be give more purpose. They can form a daily briefing, or update. It can even provide further information on the "presence" that you are already sharing. In that case VM vs chat may also be affected. This also suggests that the greeting for buddies should be different to the greetings for unknowns not on your buddylist.

    January 20, 2005

    SkypeCasting for Mac

    Steve Gilmore shares a recipe for SkypeCasting on a Mac. It's a little more expensive than adding a few virtual cables to a Win PC. Still you purchase a fancy little mixer and a few cables in the bargain so it will set you back a few bucks. Then if you are in to podcasting, why not go for a star performance. As a set up it looks pretty straightforward and will enable you to become a podcast professional. I can't see any reason why this approach won't work for a PC too. So just to be hip I purchased the mixer which appeared good value. So I'll gain a little more control over the audio in future podcasts.

    With Skype OS/X beta now supporting conference calls and GarageBand II shipping on Saturday, the time is nigh. Herea's Berlinda's Recipe, graciously assembled by David at my request because I'm too damned lazy to write it down: | Steve Gillmore>

    Oh and if you had missed it Mac fans, Skype now supports conference calling on Mac's! Brilliant.

    Skype and PChome Press Release

    Skype and PChome announced today a USB phone for the Taiwan market. In addition the press release provides updates on Skype subscribers, and plays for Siemans to release Skype enabled mobile devices in 2005.

    See Taiwan market: Skype launches USB phone

    Skype Technologies, a global P2P (peer-to-peer) Internet telephony company, announced the availability of the “PChome Touch-1” USB phone with a built-in Skype API (Application Program Interface) in Taiwan yesterday.

    The Skype P2P voice-over-IP (VoIP) application now has about 21.3 million subscriptions, worldwide, and downloads now total 50 million, according to company CEO Niklas Zennstr�m speaking at the press conference yesterday. In Taiwan, the P2P VoIP software has achieved 1.04 million subscriptions and 2.6 million downloads since it was launched in July last year, said Zennstr�m.

    Skype aims to extend the P2P VoIP application from desktop PCs to mobile devices in 2005, Zennstr�m stated. Siemens Mobile has begun incorporating the free software into its mobile phones since Skype is compatible with Windows-, Linux- and Symbian-based handheld devices, according to Zennstr�m.

    In addition, new Skype services will be rolled out in 2005, including video conferencing and voicemail, said Zennstr�m.

    The “PChome Touch-1” USB phone was manufactured by Taiwan’s online PChome Publications, according to PChome, and the Taiwan-based Internet company aims to shift its core business to hardware manufacturing. PChome plans to set up an R&D center for incorporating Skype into PC peripherals, including wireless phones and WiFi phones, said the company. All Skype-based products need to obtain verification from Skype’s headquarters in Switzerland, the company noted

    Taiwan market: Skype launches USB phone

    January 18, 2005

    Skype Voice Messaging

    I've been trying out Skype's latest voice mail beta. It demonstrates to me just how important beta testing is. It's also better than specing the product to death before trying it out. So, despite right clicking the mouse and obtaining a "send voicemail" option, after using it I'm more convinced than ever that this is "voice messaging" (See also Future of VM) under development.

    First a compliment. I keep saying that the audio quality is one of the things that differentiates Skype. Now it differentiates their VM capability too. It sounds better than what I get on my cellphone or pick up on the home answer machine etc. Skype adoption continues because the audio is better and thus conversations are ultimately more enjoyable.

    Next, Skype voice messaging may get me leaving more voice messages. There are many messages I'd like to leave that I don't write, or can't call in because it is too late at night etc. A voice message that doesn't interrupt the other person is less invasive, while at the same time not necessarily tying me to a long conversation. Unfortunately in Skype's current beta test case you are limited to one minute. Making messaging to time a little more difficult is the lack of an elapsed timer.

    This little VM feature may get many Skyper's paying a small premium for the service. By contrast a third party answerphone still rings, and unless the "recorder icon" is visible, exchanging VM rather than leaving voice mails with the person is impossible. You also have to leave your PC on for it to work.

    On playback it's easy to find the message in the call list. Push to play and similarly for delete. You can play messages back in any order. A right click and you can respond with a VM or chat etc. Playback is instantaneous, the VM's is by this time resident on your machine, there is no waiting or server delay.

    On the technical details. I only have a few observations so far. After the VM is uploaded by another party Skype appears to downloads the file as soon as you log back on again. I'm not sure to where this file is uploaded as part of the connection routine. I'd guess that Skype has a server(s) that only holds a file if the user is really offline. These messages are held in an encryped format, so whoever holds them couldn't break them open easily in anycase. Legally I'm sure Skype doesn't want to be a phone company and it's quite possilble they they never ever handle the voicemail. The software merely passes encrypted data in different file sharing formats.

    This encouraged me to look for the voice files in the Windows/Documents & Settings/User/Applications/Skype/Voicemail/. Here you will find the compressed voice mail files. They are compressed roughly 10 to 1 vs a .wav file. What's interesting is viewing this folder while sending a voice mail. You can watch these files build and then one leaves. First you get apparent encryption information (while listening to the greeting of the person you are sending to), then your VM builds and then it leaves...

    I've not tried running VM on two machines with the same profile concurrently, to learn if they synch etc. The latest chat does. I'm not sure what happens to VM.

    A few things still need sorting.

  • There is no time indicator for recording the message. With this there is no preview of the message. You blow the message it is gone! There is no getting it back.
  • There is no confirmation that the other party got the message or when. If this is to be voice messaging focused rather than voice mail that may be a useful feature.
  • Even when I look in the VM file I can't tell who I may have sent VM's to or how many may still be outstanding. There is currently no "call list" update of who VM was sent to. I sense that I should get to retain a copy. On the plus side the encrypted nature of the file means it isn't going to be playable anywhere else. At least in the original format. I could send it to sound recorder etc.. but that is different.
  • It probably makes sense to put the VM record function under File/Options. It did take me a minute to find it for the first time.
  • Fix the in-bound call crisis. When I am leaving a VM for someone else an inbound call is simply a killer. It takes over the screen, you lose verbal traction and that message is going anyways... you can't stop it.

    Dollar Impact?

    Overall the VM product intrigues me. I think it is probably a must have. As a service it is clearly chargeable. So lets make some quick notes on marketing impact.

    Price? Say 10 Euros per year. Current user base (I hesitate to use the current 17m as I have at least 10 profile names myself) Still we are seeing downloads at 80000 per day. That's up to 2 million new users per month. By the end of 2005 30 to 50 million Skypers easy.

    So what's the deal here. You give it to everyone free for three months. You get a 20-30% "desired" must have conversion rate. On 40 million Skypers that 10 million who must have VM. You offer them the deal of three years VM for Euros 20. A thirty percent discount. You raise $200 million just like that.

    Just makes me think about Skype with half a billion dollars in the bank! As a competitor what would you do? How far away is that day?

  • SkypeOut Invoicing

    We are investigating this one. A Skyper needs an official invoice for SkypeOut payments.

    I paid for a skype out service and I need an invoice with my address on it. My requests sent to skype have no any answer. I tried to solve this problem through "Live Help". I got promise and that's it. Almost three weeks has passed and no invoice. Any idea how to solve this problem? Yes, fortunately skype have competitors.

    forum.skype.com

    Actiontec Skype USB Connector

    Engadet reports on Actiontec's USB Skype phone connector. We are looking forward to trying the device which enables you to make Skype calls from your regular phone

    Sometimes when Skype rings we scramble to find the headset in time to answer the call. This wouldn’t happen with Actiontec’s Internet Phone Wizard. It connects a regular phone to a computer for making, and receiving calls using Skype. The box channels the sound through the phone instead of the computer speakers and mic. There’s also some echo-cancellation technology that enhances the quality of the call. Engadget

    January 15, 2005

    Learning to Connect with Skype

    For technical types wanting to play with the SkypeAPI which lets you build cool applications this link from via the forums may help.

    The SkypeAPI COM wrapper is an ActiveX "layer" around the Skype API (documentation here). It's designed to make it simpler for COM-client development environments (VB, .NET, etc.) to communicate with Skype Skype API COM Wrapper

    Skypeteer - Skype Automation?

    I'm not quite sure what to make of Skypeteer. Perhaps we will hear shortly from the founder. Skypeteer is building a portal around Skype API capabilities and provides a few "examples" of where development may go.

    Skypeteer is a Skype addon and portal in one. The aim is to provide options that Skype currently does not have. Let me be clear, Skype has great features and I love it but there are still some gaps to fill! Skypeteer - Skype automation

    January 14, 2005

    Multi-Party Chat Tricks.

    Wow, that's really cool. Chat now synchonizes across all PC's. Add this one to Skype's constant list of improvements

    This was true for "old" IM. In the new chat system, all chat messages (including your own) are synced to all PC-s, so all of them will have identical chat contents. forum.skype.com :: View topic - skype from multiple computers

    Skype + Bluetooth = Cordless

    Have a bluetooth headset? Using one with your mobile? At CES BT headset demos were everywhere. So I returned home determined to use my Motorola BT headset with my laptop. Part of the desire was just wanting to lose the wires that are always tangled round the headset just when I want to answer an inbound Skype call. There remains lots of discussion and desire to connect phones to Skype. I took a look at some of those at CES too (details coming). Still if you alreay have a BT headset and can secure a BT dongle for the laptop then I'd suggest you try it out.
    Mbluetoothheadset.jpg
    Just before Christmas I blogged that I wanted a Bluetooth Stereo Headset. Google didn't turn many up. At CES I counted and tried out four. These new BT Stereo Headsets allow media streaming and call answering. iTunes from the Laptop and take the Skype calls too... with no wires. I sense it will be a very attractive product. (I'll blog them separately)

    So how are Skypers doing with Bluetooth? Here's some links to the forums. The desire is for them to work with your PC just like they work on your mobile. Click the earpiece to answer the Skype call. Not yet.. let's keep asking!

  • Many Skypers are successfully using BT headsets today. Bluetooth Headset (HS01) and an X-Micro Bluetooth dongle for my PC - AND IT WORKS GREAT! How I made my Bluetooth headset work with XP SP2
  • Skypers want Bluetooth functionality that they get with their phone. Skype doesn't support so called 'headset-profiles' or anything. BT Headset & Voice Dial Support for Skype?
  • Mac users get it too with the most recent beta supporting bluetooth. New 0.13.0.5 Skype for Mac OS X!
  • It's not always easy to get it paired with your laptop. I gave up 9 months ago. Then recently I had to reinstall my BT applications and low and behold it just works! Skyping without wires is even better. Now you can make that coffee and still stay on the line.

    If you are buying one you check that it can pair with more than one device. I checked mine and found it will remember up to eight different connections so this is likely to be common. Still, I find it will only work with one device at a time. Good luck going wireless!

    January 13, 2005

    Skype Predictions

    Some numbers are worth repeating even if they are speculation. These numbers on Skype suggest huge growth for Skype over the next three years. Implies 30-50 million Skypers by year end.

    Evalueserve predicts there will be 140 million to 245 million Skype users by 2008, compared to about 15 million total today. Those numbers exclude enterprise users who might switch to future Skype business offerings, which could reduce telcos' revenues even further. silicon.com

    From a telecom perspective I'd ask whether these numbers remain conservative. Adoption curves have a way of tipping. We've not got to that point yet.

    January 11, 2005

    The Future is Voice Messaging

    The future is voice messaging, not voice mail. Voice messaging only comes into its own when matched with "presence" applications like Skype. It's an important distinction, for voice messaging will be used differently.

    Links in the forums and some recent press comment around Skype have included reference to voice mail. It's probably a natural reference as we talk about "left a" and "getting voice mail" all the time. However in Skype's case what they are soon to implement is not really voice mail. Rather it is voice messaging. It's a subtle yet significant difference and I hope their language comes to reflect it.

    Here's why.
    Voice Mail is typically a voice message that was left when there was a communications failure. The intended recipient either wasn't near the phone or didn't want to answer your phone call. You leave a voice message you have no sense of timing. We call this telephone tag.

    By contrast the "voice messaging option" on Skype doesn't require that you try calling the person first. You have their presence, you know at what level of importance you want to put the interruption. In this world the voice messaging function is different. A voice message is less invasive, less disruptive to workflow.

    As a long time user of Skype I seldom get "out of the blue" calls. If I do, these calls are from people not on my buddy list. Frankly it is better they all go direct to a voice mail preferably with a different message from the one I leave my buddies. The message for the "unknowns" is probably no soliciting, state your business etc. If you pass these hurdles etc. and it is important then text me.

    Thus for the most part my buddies text first. As they / we have a crude sense of each others presence there is no need for failed voice mail. Most dialogue starts with chat. It may or may not escalate to voice. Thus voice mail is for the most part superfluous. More importantly forcing me to leave a voice mail when I know they are there is a little silly. Messages aren't supposed to play tag by design. Thus the context changes from voice mail to voice messaging.

    I probably haven't made myself clear. Coming up. Send a Skype voice message without ringing the other person's Skype client. That is a major difference to the telephone.

    In Skype, voice messaging is for the occasions when I don't want to interrupt someone's workspace. It's perfect for update messages, invites to the weekend party etc. Messages that will benefit from a vocal / personal touch. Yet they don't have to interrupt the work flow. Let's face it... if I work with someone all the time and they aren't on Skype, then leaving a voice mail isn't the best place to try and reach them or deal with an urgent problem. I either have to now deal with it myself, postpone until we are mutually present (text can work well here) or call their cellphone.

    Voice mail implies dump it in a box. Voice messaging heralds in a new more efficient age. Voice mail shouldn't be in Skype's vocabulary. Similarly the current "test" recorded message should be re-scripted to reflect the changed paradigm. It currently refers to voice mail. However you would have to know a tester to have tried it.

    January 10, 2005

    CES Overview

    I enjoyed two days walking and walking at CES. I found some of the displays simply ridiculous. LCD overkill everywhere. Many of the most interesting products were in the innovation tent. After that my time was best spent looking in the Hilton Ballrooms at the "country" displays. Many Asian OEM manufacturers were there. It was by far the best place to find out what was in the pipeline.

    Looking around I'd say bluetooth is at a consumer tipping point. Over a year ago bluetooth was a frustration to me. For the last nine months my bluetooth headset has been indispensable. At CES bluetooth solutions are coming so fast that mobile phones without bluetooth no longer make sense. More importantly bluetooth is going to make it into the home with a new set of headsets. On this I have a separate post coming.

    Next you can't miss the coat-tailing on the iPod factor. From speakers to extra devices, the iPod world remains hot. This despite the 4 in 1 and even 5 in one mp3 related mini devices that were showcased. Still dig a little deeper and you find cell phone mockups with tiny tiny diskdrives. It can't be long before these devices really merge into one. Now a mobile with a click wheel that would be cool!

    Lastly how could I go to a show and not pay attention to Skype related products. Skype was hastily stamped on to some brochures and in other places some neat new products were emerging. I'm sure the VoIP stuff is well covered elsewhere. I'll put together a few notes in the next day or so. Interest in Skype compatible products is growing.

    January 09, 2005

    It's not Skype....

    I heard a rumor yesterday about a post by Andy Abramson on Skype and SAM. Frankly I believe he should print a retraction. I'll use the comments posted on Jeff Pulver's blog to add clarity. Jeff also passed on a posts without some more detailed fact checking. Tom Keating did the same. Industry leaders with their facts wrong.This is a shame. I also don't buy the slant on Andy's Skype Responds either. It's still out of context and there are no links on the post to the third party product SAM or Skype.

    This is not a security hole in Skype. It is the result of using third party beta software in development for use with Skype. His problem.. that SAM connected two calls is listed in known bugs. As for the technical issue of recording "encrypted" calls this is complete hogwash. I can record all sorts of call and it makes no matter if it is an X-Ten softphone or Glophone etc. You'd also get the same result if you ran two softphone clients at the same time on the same soundcard and answered both calls.

    Peter Macaulay comments: This is not a security flaw -- this is a feature! : - ) It is just as if you were sitting in my office and an incoming POTS call is picked up by my 20 year old answering machine. If the volume is up everyone in the secure space (my office) can hear the recording. Solution: Mute the answering machine. Remember how folks used this feature to screen calls -- "Hi it's Sally, if you are there please pick up". We just need to learn how to use these new tools. When you have a meeting you mute your answering machine -- that should be the default. Andy Abramson posted this as a Skype security flaw as if it were a programming memory leak -- no it is just the mixing of your voice on the speaker. I will leave my Skype/SAM running in my hotel room while I am at CES today -- just need to mute the speakers so I don't scare housekeeping -- and have my messages overheard! The bigger issue is that this implied flaw is from the Skype/SAM combo created by Skype publishing their API. I would hate to see Skype shut down their API which is already creating many new products such as the Siemens handset and also the Actiontec gateway just announced at CES this week. Just my thoughts on a cold night in Las Vegas

    Andrew comments:
    I was on the conference call taking place at the time Andy called and I would just point out that the version of SAM my colleague was using was Beta software (the version in use was 0.9.30, the then-current release) and that this is a documented known bug (http://www.freewebs.com/skypeansweringmachine/help.htm#33418068): "2) SAM answers incoming call even though user is in an active outgoing call. You get a audio mixture of the current call, SAM and the incoming caller." I am not diminishing the importance of Andy's point, merely adding context.

    The Jeff Pulver Blog: Andy reports major bug in Skype Voicemail!


    There is a brave new world of developers out there creating some interesting new VoIP applications. They need encouragment not a flamepool. It's obvious that Skype will launch an "Authorized by Skype" program too. Issues around new products and functionalities are important. Sometimes even bugs have become new products.

    Just think. If you run two profiles (names that will get searched!) of Skype on your PC. Set them both to auto answer... and employ SAM as it is now. Then you could connect random strangers. Even more the first caller could keep an open line and wait for another person to call the other line. Then I guess that would make the listener a voyeur. Have fun kids! Now... is that a security flaw? I doubt it. Common sense works wonders too.

    January 05, 2005

    CES Consumer Electronics Show

    I'll be attending CES the Consumer Electronics Show in Las Vegas Thursday to Saturday. First time visit for me. In particular, have my eye out for all things that may work with Skype and Podcasting. I know there are a few other bloggers there too.