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October 31, 2005

Playing with multi-chat video

We had a good time today playing with Ashod's new video technology mulwigi1

wigi4.png

Don't be fooled by the exceptional quality. I selected the best pic. (grin) To my right is Ben in Sweden, Carlo in Denmark and Willem in the Netherlands.

This should only played with by video geeks who have 300 kbs upload bandwidth. This is not server based. It is Peer 2 Peer. My CPU utilization was 45%. With four people the audio sucked, but with three it was quite good.

Overall it was good to experience the maturing of Ashod's technology


If you want to play, get the instructions here.

What webcam to buy?

I keep getting Chat Messages requesting information to help people select a webcam. I keep recommending the Logitech 4000 Pro along with some words about why. Do people listen? Sure they go off listening to their wallet. (grin)

This picture should tell the story. Carlo bought a new webcam.

Carlooldvsnew.png

It is dark in Denmark. Carlo had to have a light shining in his face as well as the ceiling light. Very uncomfortable for him. So his natural colour becomes unnatural and the frame rate drops. Very uncomfortable for me.

With the new Logitech 4000 Pro webcam Carlo needs no extra lighting shinning in his eyes. His colour is natual and the higher frame rate means the pic is more fluid.

Of course next week when my new Logictech Fusion webcam arrives Carlo will be pissed as my technology trumps his again.

Our tests were carried out using the latest version of wigiwigi.

October 28, 2005

Skype Day in Japan

CEO Niklas will be there to give the keynote. In the flesh! No failed video broadcast to fail as happened in VON Boston. Or failed DVD presentation as happened Skype Night in Palo Alto, California.

skypeday.jpg

Go here to see the agenda.

Thanks to Skype Staffer in Japan, Vince Shortino, for this bit of news. He is an US mid-westerner located in Tokyo. Vince is the guy who invented the very successful Skype Days and Nights.

If my rumour mill has it right this event will be followed by a similar event in Taiwan.

October 27, 2005

Will a Broadband Booster help Skype Users?

A few months back Hawking TechnologiesHBB1snakeoil.jpg introduced a device they called a Broadband Booster.

My first thought; snake oil. After reading, I thought; well maybe not.

While I was in a conversation with Andrew Sheppard, the author of Skype Hacks a new book to be published by OReilly Media Inc.skypehacks.jpg

Andrew mentioned he would be testing it. I told him I would like to publish his review of Broadband Booster for my readers on Skype Journal.

Thanks Andrew. I enjoyed reading your draft manuscript it was filled with many good ideas. Good luck on your book sales.

Wishlist: Inline access to data streams through the Skype API

I want to call again for the designers of the Skype API to provide a mecanism for developers to read and write to the audio and, someday soon, the video data streams. This lets programmers create real-time apps that augment conversation. For example:

  • Apply noise reduction algorithms to quiet background sounds
  • Mix in audio to create a background ambience
  • Look up product profiles from recognized barcodes
  • Recognize spoken language and pipe a slightly lagged transcript to a chat session
  • Recognize spoken keywords, like company or contact names, and show data on those topics (stock prices, recent email, blog posts, etc.
  • Detect stress and other indications of falsehood, to better detect lies
  • Replace my background video with a more posh background
  • Supertitle agenda items in our video
  • Add closed captioning to video
  • Overlay time zones on each speaker's window
  • Change my voice to sound like another sex, age, regional accent
  • Identify non-verbal sounds (clock ticking, car passing, music in the background, laughter) for closed captioning
  • Hide my eyeglasses
  • Quiet my voice volume and play the voice of a simultaneous translator
  • Save recognized text with audio or video file
  • Make me better looking by at least two beers
  • Insert television advertising in the background
  • "Sharpen" my speech to improve intelligibility
I'm bringing this up now because TechCrunch just previewed Riya. Riya is a service that recognzes faces in your photo album and helps you tag your album automatically. So all the photos of Uncle Joseph are properly labelled without your reviewing each one. They do this in a batch process on a server, or will when they come out of testing. This is exactly the kind of functionality we need; just in real time and inline.

Vote for Skype Journal

Why not nominate Nominate Skype Journal for the second annual Blog-X awards for technical blogs?

October 26, 2005

Update Skype Now: Flaws Found; Fixed

Skype had a few bugs of the security kind, reported them, fixed them, and you should probably download a free update from Skype.com. Via Share Skype blog earlier today. Kudos to Skype for prompt and letter perfect customer care. Here's the original post in full...

Yesterday, Skype reacted to
reports of security vulnerabilities in its product by releasing
software updates and widely circulating information about how to
resolve the problem. Skype users may download the upgrade free of
charge from Skype’s website, http://www.skype.com.

Skype’s engineering team has worked hard to ensure our products are safe and reliable. The updates were needed in order to fix two software problems, one of which can render a user vulnerable to a malicious attack if the user is duped into following web hyperlinks that are specially crafted to cause unwanted software to run.

Skype proactively discloses and rates security issues when they arise so that its customers have the latest information about its software. In addition, Skype participates as a member in the international Forum of Incident Response and Security Teams, a global body that allows for rapid interchange of information among software vendors, government, business and network operators.

Skype uses industry-standard vulnerability notification schemes, such as the Common Vulnerability and Exposures (CVE) system (http://cve.mitre.org/) and voluntarily participates in the Common Vulnerability Scoring System (CVSS) (http://www.first.org/cvss/) which helps users rate the seriousness of vulnerabilities reported by a vendor.

For more info about Skype security and for all Skype Security Bulletins, see Skype security resource center.

Write for Skype Journal

Maybe a SkypeJournal logo?Hi, I'm Phil Wolff, Editor of Skype Journal.

We're spread thin covering the revolution. Can you help?

We're the romantics and the cynics, the engineers and the coolhunters. And we're building a publication with a large and loyal following. (681k pages served in September, and growing rapidly since we started in March 2005).

If you can find news and make sense of it, we need you.

If you can take the complex and make it seem obvious, we need you.

If you have a vision for the impact of Skype on technology, society, and business, we need you.

Specifically...

If these beats interest you, please email me: editor at skype journal dot com. Or Skype me at evanwolf.

  • Skype Developer Guides - Help us top our famous Skype Journal Guide : Learning Skype’s Plug-In Architecture with updates, broader coverage of the Skype API and translations
  • Skype product updates - latest releases and what they mean
  • Skype business ecology - updates on companies building business on or with Skype
  • Skype for mobile platforms - embedded, smartphones, wifi and other wireless environments
  • The Skype APIs and anything affecting code warriors
  • Regulatory affairs - especially now that Luxembourgian Skype is becoming owned by Californian eBay.
  • Competitor watch - telecom, IM, and others
  • Investor concerns - explain and uncover how Skype contributes to eBay's bottom line, or not
  • Skype developer forums - buzz watch and advocate
  • Ebay developer forums - buzz watch and advocate
  • Skype software how-to's and tips - help users make the most of their Skype
  • Skype/VoIP security beat - rigor is the login, public safety the password, and the public key is ... too long for this post
  • Skype commerce/retailing - Dig up the best tools and techniques for selling more with better conversation
  • Ebayification of Skype and the Skypification of Ebay - follow the changes to the products and companies as they continue to grow, to influence each other, and to create new kinds of value
  • User stories - How people use Skype in the real world
Other roles:
  • Editorial intern - Help us write a style guide, admin comments, and stay on top of our editorial calendar
  • Newsletter editor - Round up each week's posts for our mailing list
  • Foreign correspondents - Translate your blog posts into English for Skype Journal and Skype Journal posts into your language. Must have three correspondents to create a sister SJ site.
  • Art/Design/Web director - Ongoing improvement to our designs and sites

Skype Gift Certificates come out of testing

Skype Gift Certificates came out of beta testing yesterday. You can use your Skype credits to pay for someone else's Skype products.

While they make fine holiday gifts, there are a few limits in this early release. Not everyone can buy a gift certificate: you must be a Skype user, your account must be in good standing (at least with Skype's credit department), you must have been using your Skype account for three months, and you must use Euros as your Skype money setting. You don't need your giftee's permission, but they do need a Skype account. [note to self: work on the London branch of the family to get on Skype.]

When you give a gift, you get a 3% rebate. This is enough of a margin that some people and companies will probably become resellers of Skype Gift Certificates, at least for people who trust them. At least one company is experimenting with this, so a new channel of distribution for Skype may be on the way.

This release of Skype Certificates and Skype Groups is an important milestone for Skype. It paves the way for elegant and rich business and technical architectures for commerce. Edge commerce (pay a dollar for my time or my file), reputation management, currency arbitrage, dispute resolution, identity services, and market making. All with web services and APIs for developers to build Skype's commerce into their own sites, software, and gadgets.

Short term, this could wind up booking purchases of Skype products to eBay's Fourth Quarter. Since they are prepaid services, I don't know if the money received goes on the books as revenue or debt. The SkypeOut TOS says Skype will refund money if asked. Does Skype get to keep unclaimed money? Or does Skype only get to reflect the revenue when a service is consumed or a prepaid account is abandoned?

See also:

October 25, 2005

Shoot the messenger

There’s been a lot of press in the last year or so about port blocking, open access, Net Freedoms, and so on. I won’t provide the links, you go find ‘em. Every forum, mailing list, conference, and discussion panel seems to have a lot of heated opinion about it. D is for DemocracyAlthough I couldn’t attend the VON sessions, there was heated debate there between the “Freeloader!” and the “Freedom fighter!” factions.

But why should I, emotively, care at all?

Stop for a moment. Why do you, personally, care about this issue? Telecom isn’t the only industry with distribution bottlenecks, significant market power, and cross-subsidy between the stages of production. Just look at how baked beans are positioned in supermarket shelves. Manufacturers in the UK pay the supermarkets to buy prime positions. Yet telecom incites such great passion in intelligent people. Baked beans don’t. What’s going on?

I think I’ve finally worked out why. It’s David Isenberg’s elephant in the corner — what he ambiguously calls Freedom to Connect. Most of these arguments attempt to build a logical economic thesis about why we do or don’t have the correct balance between price discrimination, competition and common carriage. But it increasingly misses the point. We sense there’s a deeper, more troubling, aspect to getting cut off from part of the conversation.

Whilst nebulous and fluffy, it’s all about democracy. The rest is post hoc rationalization of our more fundamental beliefs about how a 21st century society needs to be wired up to work. And my thesis is that we are underestimating the importance of this political (as opposed to economic) side of the debate.

The sense of indignation you feel inside you when you hear about port blocking is because you sense the loss that those customer are enduring. You and I have come to realize that if you don’t have access, you aren’t able to fully participate in society any more in some non-trivial way. You can still do the old analogue things, have a protest at the street corner. But the crowds have moved online. Nobody can hear you.

Not only that, but when someone else gets the chop, you’ve lost a member of the demos from your democracy. Your conversation is impaired by others no longer being able to participate.

Why don’t we feel so upset about the closed, walled gardens of wireless networks? There are several reasons, I believe. Firstly, the very nature of the medium lends itself to competition (through multiple overlapping networks), which ensures some degree of openness. The low cost of wireless telephony is also in itself a great democratising force. Going from zero phones to one closed one is a great step forward. Participation is everything. We also have lower expectations based on the natural capacity limits the technology has had until recently. Our tolerance of “co-operative bottlenecks” has been greater in order to share the resource better.

On the other hand, when someone’s Net connections to their home come under pressure of restriction, we react differently. I think this is partly a psychological issue of how we view these spaces differently. We are defensive of our homes. Somewhat tenuously, the family still is the organising unit of society. We aspire for every household to have at least some form of unfettered access to all forms of information discourse. That’s why it hurts when we fall short.

Which brings me to my real point. This conversational chatty democracy stuff all sounds fine. But that’s hardly going to energize society into fits of fiber laying and open access regulation. Where’s the beef? Well, here’s my outrageous suggestion:

The ability to access Internet content and services is the new Right to Bear Arms.

Wow. I’ve said it. So what does it mean? The founders of the United States of America in their wisdom saw the seizure of excessive power by government as a central risk. To counteract this, they ensured the general populace would always be sufficiently armed. This gives any putative dictator or tyrant pause for thought before exercising the machinery of government violence for undemocratic ends. The price is a certain undercurrent of everyday violence, but the experiment has by and large succeeded. The USA is one of the longest-standing constitutional democracies, and has withstood extraordinary change in demographics and fortune during that period.

We’re moving from a society where physical force was the prime means of coercion to one where ideas have ascendancy. Physical force doesn’t scale well as a means of subjugation. It’s one thing to take a man’s posessions; quite another to persuade him to make your dinner every night for nothing. The hardest part of the civil rights movement wasn’t undoing the yoke of the white man, but persuading the everyday black man that it was his inalienable right to have that yoke removed. Once that was achieved, the outcome was largely a foregone conclusion.

Building tyranny is harder when the populace is armed with good information. It’s not impossible; indeed, a tyranny of the majority is still a major risk. But when I can have a cheap encrypted Skype conversation with Iranians, Syrians, and Mexicans, something qualitative has changed. For example, when I visited Syria a few years ago, we went to Hama. This town was largely razed in 1982 (with the loss of tens of thousands of lives) when its own army shelled the city to put down an Islamic uprising against the Baathist government. I pass no comment on the politics of it, but merely note that this is a little-known episode of history. You certainly don’t see it mentioned on the official tourist website. Can you imagine keeping such news under wraps in the era of video cameraphones, satellite Internet and Skype?

Consider a populace that wants to rise up against its political masters. We’re already at the point where the government response isn’t to take away the populace’s arms, but to take away its means of communication. Militias don’t congregate in the woods and more, they start their own Yahoo! group and MoveOn and Meetup from there.

There’s no point in demanding universal access if you don’t have the economic means to deliver. Much of the debate is about means, not ends. But those ends deserve greater exposure and reflection. If we are serious about transformation of society through information technology it means sweeping away many of the special protections the telecom industry has managed to accrue, enforcement of competition law, and greater collective effort to deploy connectivity and open up wireless and fixed rights of way.

There’s more at stake here than cheap phone calls and unlimited TV channels. Cheap airlines have done more for European cohesion and understanding than decades of political exhortation. Cheap, ubiquitous and unfiltered communications are becoming a prerequisite of a pluralist participative democracy. Societies that fail to encourage the free flow of information will suffer because ingrained interest groups will ensure the rules are set up to perpetuate their privileges. When you can’t make a Skype call, you’re losing something more than money.

You might believe that your political system is a stable one delivering endless contended freedom and openness. But your average American feels a lot more secure in that knowledge with a rifle in the basement. I’d want the same feeling of security, just with symmetric gigabit fibre so I can host my own subversive content if necessary.

Next time someone is vigorously defending the existence of filters on the Net, dig deeper. Don’t ask them for the logic of their argument. Rather, try to find out why it excites them so much. Perhaps they aren’t aware of what animates their own passions.

Don't get me wrong...

I don’t want anyone to think I’m about to become a crypto-socialist, so a quick clarification. The correlation between “network freedom” and the right to bear arms is only a partial one.

Taking up arms is something that can be done unilaterally. A network is by its definition a collective effort, even if an emergent rather than centrally co-ordinated one. So it cannot be purely a personal “freedom”.

The right to bear arms is equally re-stated as a right not to have your arms taken away from you. It doesn’t mean anyone has to provide you with a gun. Network access is a positive outcome of economic activity over which there are rivalrous claims to finite resources, like network engineers. But you don’t (yet) own the network, so there’s no corresponding right not to be deprived of the use of your possessions. Bearing arms is really a negative freedom (something bad that won’t be done to you), whereas Net access is a positive freedom. Freedom doesn’t do free lunches.

As I have said before, price discrimination in competitive markets is your friend. Filtering can be used for price discrimination. Filtering is a symptom of how well the system is performing. In a mature telecommunications sector, such as wireline, it is a symptom of ill-health. In a nascent one, such as cellular access in the developing world, being only able to access closed phone and SMS service is a vital part of the pricing regime that makes the network possible. The existence of network filtering is an output, not an input; a symptom, not a cause.

You do not automatically make your society freer and healthier by outlawing all network filtering. Indeed, you might achieve the exact opposite result.

Guns don’t come with enforceable end user license agreements that say “For shooting small furry animals only”. But we do distinguish between bunny-hunting guns and machine guns. We discriminate based on lethality. We don’t expect unlimited freedom to bear arms. A farmer wanting to blow some cute crop-nibblers to kingdom come is given carte blanche to blast away. Walk into a bank carring the same hardware, and expect trouble. We might likewise expect some boundaries to our communications freedom.

So I would caution people from taking the analogy too literally. The right to bear arms is also a means to an end — a populace willing and able to resist attempts to capture the machinery of state to perpetuate undemocratic activity. Unfettered and affordable network access is correspondingly essential to the operation of a free and dynamic post-industrial society.

So I’ll say it again, differently. Rules against network filtering are one way of dealing with significant market power in a vertically integrated part of the market where someone has significant market power in the access layer. It isn’t necessarily the best way of doing it, but it’s one way. In all other cases, it’s likely to be harmful. You should use the existence of such activities as a yardstick for the development and maturity of the industry. Expect new technologies and markets to be full of filtering, which slowly recedes over time as competition heats up. Meanwhile, municipal networks and other co-operative of user-owned connectivity systems should aim for more opennness that simple economics suggests, because the benefits are hidden in the political layer.

I alluded to the special privileges and protections that exist in telecom. I guess I ought to enumerate a few to back up such a claim in what is becoming sometimes a suicidally competitive environment.

The US is the easiest example of how barriers to entry are built via co-option of the regulatory infrastructure, but examples about all over. Tariff sheets and their attendant cost of lawyers to issue, public utility comissions stuffed with friendly faces, exclusionary numbering schemes, sweetheart deals on rights of way, spectrum auctions that have singularly failed to recover the maximum public benefit, suspicious tax rebates, opaque pricing schemes that fail to come under scrutiny, faux taxes; the list goes on and on. Mostly it’s just a matter of not having to comply with normal competition and cross-subsidy rules and establishing your own parallel (and captive) regulatory environment, plus special deals on costs on inputs and prices of outputs. Check out the usual places for more data.

UPDATE: Susan Crawford has some thoughts along similar lines, with the money quote being:

I’m trying to create a normative map that will help reveal the assumptions at the heart of the network providers’ arguments. The key issue should be: is access to the internet a public goods problem, for which incentives are necessary to ensure buildout and maintenance? or — Is access to the internet a monopoly problem, for which you have to find ways to ensure frictionless competition?

Right now, we can’t tell what the right answer is.

My hunch is that we’ve not found ways for the invisible hand to operate that also allows collective action by users, groups of users, communities and regional government. It’s an “economics technology” problem, not a “technology technology” problem.

David Weinberger documents Tim Wu’s similar analysis of how the world is divinding into “openists” and “deregulationists”, where a confused cross-purposes of terminology, worldviews and methods collide.

via Martin Geddes' Telepocalypse.

Congratulations on a new Geddes!

babygeddes.jpgTen fingers, ten toes. Mazel tov!

October 24, 2005

Coming events

Security expert comments on Skype security white paper

The Skype Forum is buzzing with commentary on Tom Berson's security white paper. Most of it from sidewalk superintendents. Here and here.

I thought I would find an industry specialist to talk with.

Please meet Michael Gough.

MG Mug Shot lighter.jpg

Security consultant, trainer, author.

Michael, what were your first thoughts when you read Tom Berson’s white paper on Skype Security?

“Nothing custom; nothing home grown. The fact that Skype followed industry best practices helped to ease my concerns and those in my field as to how Skype actually implemented their encryption scheme.”

Tell me about how secure the Skype encryption is?

“Skype uses 256-bit AES to encrypt every session between users. More important, this encryption changes each time you contact someone via IM, file transfer, or a voice call. So if some malicious person managed to capture all the data and managed to figure out your AES key, it would be worthless for the next call you make with Skype. Cracking the AES key would take someone roughly 20 years, so it’s not very probable. The U.S. Government uses AES to encrypt sensitive data, so it is considered secure enough for the available computing power we have available to us today."

Michael, on page 10 Tom mentions a problem in WEP, the security protocol for my wireless router. What is Tom referring to? Is my wireless Router not secure?

“No Bill, your wireless router does not give you much security! At least your Skype traffic flowing through your router is safe, but other traffic is not. To put the two systems –AES and WEP- in perspective: as I said earlier it would take about 20 years for someone to crack AES, however it would take only a few hours to a few days to crack WEP. Now remember that big security code you put in your router when you enable WEP. Well you need to change it every day to beat the bad guys! WEP’s got problems. That is why it has been replaced by WPA and other options."

“So you see, if the experts who worked on security for the IEEE 802.11 security protocol could implement this sort of hole it any wonder security professionals in corporate America are so worried about what some hacks in Estonia would create for a free voice on the net product. So Tom’s paper helps to clarify what they exactly did and how they do encryption.”

Michael, I have only talked to the handful of security people. They are all anal. They are all impossible to please. So you told me the good news; now fill me in on the bad news.

“Tom found some code issues, didn’t he? Well are they fixed yet? Where is the proof? How will Skype continue to test their security with third parties like Anagram Labs?” Security is an on going process and one security evaluation will not be enough to convince the biggest of security skeptics.”

Thanks Michael. I am sure you will hear from me again soon as we get more feedback from IT professionals on this white paper.

“Bill, I would add that it is safe to say "a company needs to look at their company security policies and how a company would use Skype, but in my professional opinion, the way Skype has implemented security and encryption should fulfill many companies requirements for a secure voice client solution. It all depends on how it will fit into your network infrastructure and fulfill their business needs for each particular company as far as how to use Skype effectively"
Michael is a Computer Security Consultant and delivers security consulting services to clients of a Fortune 50 Company where he works. Been at it 18 years. he also presents for his company at many trade shows, presenting at conferences working with associations and groups advising agencies like the FBI on Skype security and Center for Internet Security on wireless security. Michael knows Skype. He is the man behind the hot web sites www.SkypeTips.com and www.VideoCallTips.com and the main author for "Skype Me" by Syngress press. The book will be available in December and followed up with a Video Call book.

October 21, 2005

Skype publishes security white paper

Finally we have the word of a third party security consultant Tom Berson, who has reviewed the Skype source code and encryption system.

His bottom line:

The designers of Skype did not hesitate to employ cryptography widely and well in order to establish a foundation of trust, authenticity, and confidentiality for their peer-to-peer services. The implementers of Skype implemented the cryptographic functions correctly and efficiently. As a result, the confidentiality of a Skype session is far greater than that offered by a wired or wireless telephone call or by email and email attachments.

Get the full report here.

I met Tom last month and we chatted about his work. He is a really great guy.

I will follow up next week with some interviews of security staff at some fortune 500 companies who have wanted to deploy Skype, but were waiting for a report such as this. Will this report satisfy their requirements? Watch this space.

October 20, 2005

Thursday night roundup

Ebay

First off, Ebay finished buying Skype last week. Skype Technologies, S.A., is still a stand alone company, but Ebay owns all the stock. Just over a month from the announcement; speedy, neh?

Steve Dzemidzenka tips us to an ISP-Planet interview with a company that offers pay-per-call advertising on Ebay (vs. pay-per-click); a great read and with one or two insights into models Skype may enable. A related AP story: Online ads urge surfers to pick up the telephone.

Some folks don't like Skype

Skype is still banned on university campuses in France. (Thanks, Alain.) Verso is still selling a filter to block Skype traffic. (Thanks, Mr. Harvey.) Qatar is still blocking Skype software downloads and Skype purchases. (Thanks, Jeff) Can you suggest a reliable way to tell if my Skype traffic is blocked?

From the Skype Ecology

Ipevo launched a family of Skype Certified phones last week, shortly after Linksys and Skype announced a co-branded Skype-only mobile handset and base station. While Skype says the Linksys is certified (via SparkPR), you wouldn't know it by reading the Linksys product literature, the Skype news release, or the product page on Amazon. Everyone else pays dearly for the Skype Certification and brags about it mercilessly; why not Linksys?

Look2Skype, the Outlook plug-in, is upgraded.

Maintaining the key benefit of Look2Skype which is the minimal inteference with Outlook, whereby it doesn't cause it to crash, or slow it down. Some of the new features are:
  1. Instant access to all skype contacts from Outlook.
  2. Extract callto:// signatures from e-mail.
  3. Auto-recognise of skype contacts from e-mails.
  4. Free text entry of phone numbers or skype names for contacting. Stewart Bissett

Recovery 2.0

This disaster is in a war zone.
  • Families in Kashmir prevailed upon Indian authorities' better natures to open up cross-border phone service, normally carefully scheduled and monitored for security reasons.
  • Volunteers are setting up a QuakeHelp Relief Hotline using SMS. Skype was unable to help with a voice line this time (they helped in Katrina relief) because they don't have SkypeIn services in India. Good sources: QuakeHelp and the QuakeHelp blog.
  • Pakistan banned public access to satellite imagery of the disaster zone. Security. In a fight-or-flight, clench or relax, response, one or the other response is better. Restricting geo information breaks the decentralized operation of the Internet. You want to open up resources and remove obstacles for the many thousands of online volunteers who can put that data to work. Fortunately, relief workers voices persuaded the UN to re-publish much of the imagery and data. A win for emergent organization.
  • The term "Recovery 2.0" is a flexible set of online tools and behaviors that can help invidividuals and groups organize themselves around any crisis. I've proposed a few possible projects on the wiki (feel free to register and add your own):
    • Phone Bank Network; the telephone remains the dominant way people communicate. We need tools to deploy volunteer phone banks that scale rapidly and cheaply.
    • Emergent Relay Service; provide a framework for live interpretation for cross-language and cross-mode communications.
    • Wish I could take credit: Mesh-Networking Cellphones; Why aren't there ad-hoc battery-powered "cell towers in a barrel" that could be "bombed" or floated into disaster zones to turn the thousands of useless cell phones in people's pockets into a crisis mesh network?

Skype at Work

Enterprise Skype isn't even vaporware, but the need is real. For example:

I was wondering if there exists a Skype Proxy server for enterprise use? Essentially, all Skype traffic would flow through this edge device, but would also allow for Skype-to-Skype traffic to stay internal to an organization without having to contact SuperNodes. HTTPS Proxies don't really provide any control of Skype traffic since they blindly pass all traffic since it's so volitile.

Also, is there a product that will allow multiple Skype clients to connect to a PBX simultaneously? Thus, be able to make calls from a Skype client to any phone on the PBX. I've seen some hardware solutions, but they seem primitive and only allow 1:1 communication. I'm looking for large scale many:many.

Thanks, Joe Schwendt

Another case:

Hi guys, I run a 450 person company's IT department. Yesterday Verizon had a man-hole fire and cut our lines completely, so we were phone-less for the whole day. We're a financial services company so you can imagine how freaked out everyone was.

What I was thinking last night is, what if Skype had a great enterprise version, that we could purchase 50 accounts for, and get them set up, distribute mics to our top 50 offices and have a back-up plan immediately in effect

Help Wanted:

We're always glad to post job listings of interest to the Skype Journal community.
Hi. We are currently looking for an Asterisk developer who has experience in integrating Skype to an Asterisk-powered IVR.

Skype me and I'll pass along your interest.

Get rid of annoying pop ups from Skype

They are not really advertisements, but they are pretty close. I find them very annoying.

Here is one example:

adpopups.jpg

Others are more pushy regarding buying of Skype's service.

Thank goodness they are not hard to get rid of... Skype user dantepippi posted the fix on the Forum here.

Just untick this box

notifications.jpg

I wish it was this easy in Yahoo.

Skype gets a new president

Skype has a new president. Rajiv Dutta. He has a very challenging job ahead of him.

Axcess News reports..

Rajiv Dutta, eBay's chief financial officer, will transition to the new role of president of Skype after his successor is named. Dutta will work with Skype CEO Niklas Zennstrom and Whitman on Skype's growth and integration across eBay and PayPal.

Follow the commentary on Skype' Forum here.


Rajiv Dutta's Background.

October 19, 2005

Understanding Skype Certification

Skype has a video for developers who want to understand the Certification process.

This should be of extreme interest for any developer who wants to monetize their effort in Skypeland.

Hammink.jpg

Skype Staffer John Hammink, the man behind the Skype Certification process, is interviewd in this 14 minute 10 MB Video download.

He covers some good points that will help you save some time and money getting your 3rd party product certified.

The video is about hardware certification. If you develop software you should watch it anyway. Good lessons to be learned. The principles are the same.

You can download it here.

October 18, 2005

A year ago in Skypeland

October 20,2004 was an exciting day for Skype and Skype users.

The excitement can be felt in this Forum Post as Skype hit one million concurrent users online.

I suspect tomorrow or Thursday Skype will hit four million.

That is quite a phenomenal growth curve.

Refreshing new face for Skype Video add-on

Exclusive to Skype Journal. “Festoon”, not vSkype”, says Itizk Cohen, the new CEO of Santa Cruz Networks. “We have a new product name and a new CEO”, Itzik grinned.

“We are putting fun into video conferencing. We are creating eye candy for our video conferencing application Just like Skype adds expressive media content with its ring tones and buttons”.

Product Manager, Sam Baron walked me through Festoon’s new “Eye Candy”. “When you play with eye candy, Bill, make the Festoon window big."

So I did that...

So I did that with eye candy "Inversion"

goofy.jpg

inversion.png

If you are part of the pre-baby boom crowd you’ll remember Rowan & Marten’s Laugh-In which played from 1968 to 73. If you are part of today’s generation you all ready know about Rooster Teeth Productions of Red Vs Blue. The video that Marketing Director Max Montgomery put together reminds me of both.

Soon we will be creating great content in Festoon and delivering it to 100's of millions of Skype users.

Exciting? You bet!

October 17, 2005

Testing the Free.1 Skype USB Phone from IPEVO

I signed the FedEx hand held. Slit open the package. There was the label I needed to see: Skype Certified. What a relief. I know Skype serves millions of free minutes every day, but I think an equal number of minutes are wasted by users testing pre-pre-close-to-beta Skype add-ons!

Thanks, IPEVO. IPEVO is a US sub of Taiwan Skype Partner PC Home.

The name means IP every where and helping you evolve your IP experience.

Free.1 is beautiful...

free1.jpg

The user manual is in perfect English! Very professional!

Installation and set-up was a dream. Like Skype it just worked. I called my Skype buddy Neil,

“If you didn’t tell me you were testing a new USB phone I do not think I would have noticed you were not on your Plantronics Headset.”

Guess what Neil, ‘Free.1’ has a 16 KHz sampling rate! Many USB phones do not have that because the Skype’s high quality 16 KHz sampling rate is not an industry standard. IPEVO had to design their own chip set. Expensive; but a smart move if you want to be Skype Certified.

Very sharp design. It is more than a USB handset. Yes, I am tethered to my desktop with wires. But Free.1 frees me from my keyboard. Nice With the “S” key I select the Skype Application, scroll down my contacts list using the Scroll key, find Skype Test Call (Echo 123) and then hit the Call button. The test is echo and noise free!

To do a SkypeOut Call I just hit the + key and dial the number.
To send a Voice Mail I use the list key and select the right function key. Dead simple.

Look at this: a call comes in. I hit the hang-up button and it sends a “busy” signal to the caller. I love it.
$29.99. You can’t beat the price.

Skype Certified. Stylish. Functional. A great Christmas gift!

Warning: Trojan Poses as Skype

Not nice news from InformationWeek.

We should all know better. There is only one place to download Skype. Clever cons.

October 16, 2005

Skype Announces Credit Card Purchases for Groups

For Skype Groups Administrators with a good credit history with SkypeOut you can now use credit cards.

Good going Skype Staff! Announcement made here today. groupdscreditthumb.png

Skype Groups allows you to adminster credit for multiple SkypeOut accounts.

Try it. Free and very handy for Family or Business!

Persona management

Stuart Henshall's post, "megatwork on Skype", provoked an anonymous comment:

I really don't think that Meg appreciates you referring to her by her Skype name. That's really unfair for you to do to her, as she most likely will get bombarded by auth requests or chat messages.
I'm assuming, like many public personalities, Ms. Whitman has multiple phone numbers, email addresses, and Skype IDs. For years, you were able to send an email to the President of the United States, or Oprah Winfrey. It would be filtered by robots and answered by form letter or a volunteer. I'm assuming that this is Ms. Whitman's address (I haven't tried it), and it was found in public and, again I'm assuming, that it was intentional. If it was not, I apologize on behalf of Skype Journal. The Skype client doesn't make it easy for you to manage multiple personas; but it is a feature you could see soon.

We all must have the freedom to call and communicate anonymously (like the commenter), pseudonymously, and with graded control over how much and what types of our data are seen. This is essential for democratic systems, for commerce, and for managing our personal and work lives. Faceted identity affects nearly all the components of the Skype network. It's a non-trivial challenge that few large enterprises and no phone companies understand, let alone master. Skype may very well be one of the first.

October 14, 2005

TellmeonSkype - Try it

tellme_studio_logo.gifDo you want to try out "voice services"? You can Skype Tellme and try getting directions or making travel plans. All you need to do is call the Skype name "tellmeonskype". Do you want to sign up as a developer? Go here..

And for fun, you can also add "tellmeonskype" as another Skype contact, calling this buddy will connect you to Tellme's 800.555.TELL application. Calling Tellme Studio with Skype

Opinion. It's the dawn of a new pricing era. The test number above won't cost you a cent. However many services will become very disruptive when distributed for just cents, rather than the $1.25 or so for current 411 calls.

megatwork on Skype

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How will eBay integrate Skype into their business? How will eBay train their category managers in developing Skype programs? How will "megatwork" put an employee Skype ID on every desktop? What has to be done at eBay to adopt Skype 100% as their core communications platform. Will it result in eBay throwing out their PBX?

I'd like to believe that eBay management is throwing almost revolutionary zeal and passion at the opportunity that now presents itself. It's also not going to be easy. It will take some time and some new learning on the eBay side. Surfacing the interest won't be as easy as just telling employees to use it. I'm willing to bet that "Installing Skype across eBay" was an initial agenda item and was tossed quickly in the too hard basket? Could Skype's team already be over-burdened with product and integration plans? All in all this opportunity represents a great facilitation and product development opportunity. On the one hand keep the heat off Skype. Share their story, build the plaform for collective success. With the other hand light a fire at eBay for the voice market. Develop a plan that naturally creates future opportunities. To be successful the person will have to have a deep understanding of Skype.

Short term eBay must internalise Skype learnings. They need an accelerated course and some test project teams. All important if they are to get the best return out of their investment. How does eBay get started without requiring extra resources from Skype? Is eBay today running a Skype project to surface bottom-up interest across eBay / PayPal? Is the world of voice, and mobility being discussed? What social networking implications and solutions are being surfaced? What focus groups with eBay resellers are being suggested and done? Just prioritising the action plan would be a good start.

Frankly it presents a fantastic opportunity; it also requires Skype's support.

Skype announces Gift Certificates

Sweet. Go to your Skype account page. Sign in. Buy, buy, buy. SkypeOut, SkypeIn or VM.

It is a good idea. Should be a hot item this Christmas.


screenshot of Skype shopping page showing gift certificates of different types and denominations

For more details check here.

Car for sale via Skype

Photograph of 1968 DB5 for sale via Skype IDThis gent put his 277 Skype contacts to use today as he changed his "real name" to "1968 DB5 - Bid: £30k - 4 hrs left" for a while.

It's a great example of "field overloading," where users put a form field to novel uses. In this case, using Skype's p2p white page cloud to share a classified automobile-for-sale advert. Overloading is often a response to users wanting to use a system for more things.

You can easily imagine sharing your eBay listings, romantic status, career availability, or your public calendar. Some you'd make public, others shared to select friends or your whole buddy list. Putting your social capital to use at the edge of a network.

The Skype team that defines the user profile fights to keep it simple and small. Big and complex slows down the Skype ID cloud. Even small changes to the profile can double the bandwidth Skype clients use to keep the cloud moving or to search the cloud.

Skype product architects should pay attention, though. This is opportunity knocking, tipping its hand. Can you spell "Edge Commerce"?

October 11, 2005

It ain't law yet; but even Canada can be stupid about VoIP

It is my country; but I am not always proud of it.

Stupid

Closing in on Skype

Who would want MSN and Yahoo to join forces against you? Read this.

Pre-empting SkypeNet?

Yup.

Lessons learned. Don't announce vapourware. All you do is screw yourself.

Insights from Beijing on Skype

Please say hello to Richard Zhao Liang (赵粮). Richard publishes the blog Telecom, Security and P2Pzhaol2005.jpg.

Richard will join us on Skype Journal from time to time to give you special up dates on Skype news and events from Beijing.

Richard earned a PhD degree from Peking University (1997), majoring in fiber-optic communications. He has over 8 years of professional experience on telecommunications and security with certificates of CISSP, ITIL, BS7799. He is the Principal Consultant in China for Computer Associates.

Thanks Richard for joining us and sharing your views.

I hope you will tell Richard what questions you have about Skype in China.

See his first Skype Journal post, Skype’s Road to China

Skype’s Road to China

Richard Zhao Liang and Bill Campbell.

Although the worldwide VoIP market is booming and Skype has wooed millions of users, its road to China is not so bright as in other parts of the world, especially for revenue.
There are four kinds of VoIP services: phone to phone, phone to PC, PC to phone, PC to PC. In China, the phone to phone and phone to PC are clearly defined in law as the basic telecom services that no one besides these six services providers can provide: China Mobile, China Telecom, China Netcom, China Unicom, China Railcom, and China Satellite Com.).

The Ministry of Information Industry (MII), according to the notification no. 413(2005) on July 18, will continue to ban commercial PC-phone VoIP services, except for a trial at four cities countrywide: two for China Telecom at South China (Shenzhen and ShangRao, Jiangxi Province), while two for China Netcom at North China (Changchun, Jilin Province and Tai’an, Shandong Province). During the service trial by Shenzhen Telecom (a subsidiary company of China Telecom), the price of VoIP phone is about 2.5 cents (US) for both domestic and international calls.

A joint venture with TOM Software will not help Skype generate revenue in China. Skype would require a joint-venture with China Telecom or Ch