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November 30, 2005

Thursday morning

Just for fun

The Girls of Skype: Pretty Skypers who sent their photos in to this guy, who posts them on flickr. What will he do with Skype2?

In-flight cell calls can't annoy fliers, but Net calls can (USA Today). The funny column quotes a Skype Journal article from this summer. Forget first class and coach, now is the time for Skype and talk-free seating.

Skype 2 Beta Media Roundup

Skype 2.0 eats its young (Om Malik). How Skype continues to break its promise to the Skype developer ecosystem to create value, not risk.


Wall Street Journal columnist Jerremy Wagstaff likes the new status bubble
(from his blog)

Wall Street Journal columnist Walt Mossberg - Give it a try. (from his blog)

Los Angeles Times Harsh on video quality. (breaking Skype's embargo by an hour).

Niall Kennedy breaks the story on his blog

"The video transmission uses the On2 Truemotion VP7 compression format which is easily throttled for bandwidth differences and was designed with video conferencing and dropped packets in mind. The video format appears to only support the Windows operating system and could constrain any plans to expand Skype with video to other platforms. On2 claims their video format is better quality over less bandwidth than the H.264 codec used by Apple's iChat AV application or the Windows Media video streaming but that could just be marketing hype."

Ikeji's comprehensive and detailed product review in Japanese, (Google translation).

Related News

ikejisoft's free Capture for Skype 2.0. Save video conversations to .avi movie files.

lares reminds us to watch the Skype download counter. 213 006 801 downloads right now.

Other News

Des Walsh on the Skype Password Drama

Rodrigo A. Sepúlveda Schulz is fed up with Skype technical problems and is trying Gizmo to keep his business together.

Skype gaining acceptance in the business world (MobileMag.com). 71% say Skype is business quality. Another 24% use Skype for personal use only. Hey, that sounds pretty good! via Rick Hultz

Skype founders among the new Rupert Murdochs (The Guardian). The new new media disruptors.

Skype releases Test version of Skype 2.0 for Windows

Version 2.0.0.43 Beta for Windows.

Remember your first Skype experience? I was stunned by how easy it was. And the clarity of the sound, just like being right there. Immediacy. And the IM packaging of phone controls. It hit me so hard I had to tell everyone, call everyone, drag my friends and family to Skypeland.

If you've been using Skype, the Beta version of Skype 2.0 for Windows won't give you a new Wow! experience. There are a few new pieces (video) and small improvements (contact list). Skype Journal will examine each in detail over the next few days.

Blurbage from the announcements:

"Skype Video. Skype Video is fully integrated into Skype calling, and can be adjusted to provide full-screen video with just one click."

"Self-expression. Broadcast your mood along with your online presence. Let your contacts know whether you’re happy, sad, listening to your favorite music, available to talk or do not want to be disturbed."

"See your contacts’ time zones. Before you wake up your friends, family or colleagues take a quick glance to see what time it is in their location."

"Group your contacts. Organize your contacts by grouping your friends, co-workers or family members. Start conference calls, chats or file sharing with the whole group with just one click."

"Real-time contact search. Look up contacts in real-time by typing a name into the dialing field"

We'll have reviews, comparisons, and recommendations right here tomorrow and over the next few days.

Better yet, leave your comments and trackbacks!

Change log...

1.12.2005 version 2.0.0.43

Feature:
  • Skype video (webcam)
  • contact grouping
  • quickfilter in contact list and history (enable from Options->Advanced)
  • new language - Portuguese (Portugal)
  • new sound events for chat user join, leave and incoming message to existing chat
  • chats and conference calls shown in history
  • expandable "My Panel" (mood, events, services integrated)
  • add contact directly from main window
  • show file transfers in history
  • quickfilter in history
  • delete single or multiple history items
  • compact chat participant list
  • save user's last auth request
  • API commands GET/SET PCSPEAKER
  • API commands BTN_RELEASED PAGEUP/PAGEDOWN
  • API command SET VIDEO_IN
Change:
  • auth requests new design
  • changed group selection hotkeys to Ctrl-PgUp/PgDn
  • call tab visual layout changed
  • UI design elements changes
  • tray icon flag animation on missed events
  • tray icon connecting animation
  • changed "Free Internet Telephony" to "The whole world can talk for free" in file description
  • import contacts error dialog displayed when there is nowhere to import contacts from
  • file transfer in DND mode open file transfer dialog in minimized mode
  • new installer and uninstaller icons
  • history limited to 30 days for all events
  • new login animation
  • new layout for sound options
  • show my buddy count as an option in profile
  • new design for user creation
  • new design for log in
  • main/tools menu reshuffled
  • new sounds
  • display full name in profile
Bugfix:
  • drag and drop to chat - whole window should accept target
  • accessibility: tab navigation on login dialog
  • missing window title string for remove group dialog
  • MSAA result codes on lists
  • accessibility: can't navigate to related tasks in options
  • accessibility: advanced settings not accessible by tab
  • accessibility: make 'Your e-mail will be kept private...' link accessible
  • 98/Me: some languages in EULA not shown
  • doubleclick on tray icon brings main form to top correctly
  • JPY sign not displayed in client
  • import contacts search made faster
  • Voicemail was not played if enter is pressed
  • low credit notification improved
  • voicemail menu item should be visible for non voicemail subscribers
  • login - save button should be disabled, if one password is unfilled
  • login - incorrect error message, if Skype Name starts with non-Latin letter
  • Skype UI doesn't follow Windows DPI changes
  • accessibility: speed dial announcement not reported via MSAA
  • contact list - delete does not work on multiselect
  • API notifications missing
  • add a contact and search are not changed maximize on dual-head
  • My Profile - each month contains 30 days
  • call forwarding and voicemail statuses in MSAA
  • profile view: not been online for long time?
  • chat participant list MSAA support
  • multichat doesn't update names when contacts change them
  • invalid date in profile
  • profile: Default day item in birthday dropdown
  • hotkeys value not changeable back to 'blank'
  • better usability of several forms with high dpi settings

new language files:

    Portuguese (Portugal) - Francisco Miguel Oliveira Ferreira, Arabic - (Maktoob.com Inc), Bulgarian - (Nikolay Filipov, Nikolina Filipova), Chinese Traditional - (Morden Chen/PChome Online), Chinese Simplified - (Leon Yang/TOM Online), Danish - (Eriksen Translations Inc), Dutch - (Kees Koenders), Czech - (Petr Silon), Estonian - (Eve Loopere), Finnish - (Heino Keränen), French - (Fabrice Imperial), German - (Claudius Henrichs & Dick Schiferli), Greek - (Panagiotis Sidiropoulos/Magenta LTD), Hungarian - (Mark Bender), Italian - (Daniele Conte), Korean - (Eriksen Translations Inc), Norwegian - (Stig Auestad), Polish - (Karol Szastok), Swedish - (Anders Olsson)

    Skype Passwords Compromised?

    skypecompromised.pngI just received the following scary notice from Skype (Full text below). It suggests that Skype passwords for some users --- at least those that had also logged in at share.skype.com the Skype Corporate blog have had their Skype passwords and thus their SkypeOut account access compromised.

    Thanks to Kurt Sauer, head of Skype Security for clarifying:
    1. Fewer than 1% of Skype users were affected
    2. Only users who'd registered on the Share.Skype blog
    3. This was a routine upgrade, not a response to a data leak
    You can read Mr. Sauer's full remarks in the comments to this post.
    This is a very serious matter and a breach that many security experts have warned about. I remember when share.skype.com launched expressing my concerns (and also the benefits) for using Skype names in capturing comments with the community in the blog format. I was surprised they 1)could do it and 2)felt uneasy that I'd be using this password each time I logged in.

    If your Skype name is compromised you will be notified by an email. I would like all readers who have a compromised account to leave a comment on this blog. I'd also like to hear from anyone that gets this email that has never logged into share.skype.com. I also wonder if this "process" is going on further behind the scenes. My guess is that many Skype ID's that have no current e-mail address are going to be lost by users. Having just replenished my SkypeOut account yesterday, my email was reverified and terms represented. I may have to test the other 20+ names I hold see if they tell me anything.

    Remember. You must change the password that is sent to you. It is sent to you in an unencrypted e-mail. So to be safe you must go to Skype and change it again. Don't change it back to your old password. This means users must change their password twice. Potentially anyone scanning e-mail traffic for the phrase Skype password will get your user name and password and have a field day capturing perhaps millions of user accounts. How big is this? We don't know. How many names were compromised? How many emails were sent?

    By the way... some question is this a hoax.... it is not. See the Skype Forum. Where it is written "Your email address has not in anyway been comprimised or hacked." Nope. share.skype.com didn't have access to your email address --- only your Skype password. Some have noted difficulty getting their new passwords. Apparently it may require some patience.

    Related links:


    Read the full contents of their email...

    (Update: Tried to make a SkypeOut call. My Skype was closed and I am now without a password having followed their instructions. So much for business!)

    Dear share.skype.com user,

    We are upgrading share.skype.com so that the system used to sign in to the site is better integrated with the main Skype.com user sign-in system. You used your Skype Name and password to sign in to share.skype.com previously to participate in discussions and use personalized content, and you will continue to do so.

    Because of changes in the secure password storage system, we would like all share.skype.com users to update their Skype password to ensure their continued privacy.

    During the next 24 hours, we will be resetting the passwords of all affected Skype Names. In order to sign in to Skype the first time after this reset, you should simply follow the procedures for recovering a lost password. Just go here and follow the instructions: http://www.skype.com/go/forgotpassword

    Remember that Skype will never contact you to ask for your password.

    WHAT DO I NEED TO DO?

    Just go here to get your new Skype password: http://www.skype.com/go/forgotpassword

    If you have trouble getting it from there, please
    submit a Customer Service ticket at this address: http://support.skype.com

    Alternatively, you can e-mail to support 'at' skype.net, to reset your password.

    HOW DO I KNOW THIS E-MAIL IS NOT FAKE?

    We have recently seen a lot of Skype-related faked e-mail. You should always be careful about such e-mails. Remember, Skype will never contact you to ask for your password. To show you that this e-mail is valid and from Skype, a copy of this mail is posted at the following
    address: http://share.skype.com/share.skype.com_upgrade_and_your_skype_password_change/


    Skype. The whole world can talk for free.
    http://www.skype.com/

    DON'T WANT TO HEAR FROM US AGAIN?

    We don't want to send emails you don't want to receive, so please remember that you can just send an empty e-mail to the following address and we will never bother you again: mailto:unsubscribe-XXXXXXXXXXX@news.skype.com

    November 29, 2005

    Vonage - Bye Bye

    My Vonage experience came to an unpleasant ending today. I've been a Vonage customer since February 2004. Over time it just became less and less relevant. It neither provided the cost savings or the enhanced services that would really change the way I communicate. I was never willing to pay for a softphone that should have been free, etc. I've long wondered about how long the PoIP players have and think the outlook for Vonage and its clones is grim. Note Vonage was a second / business line for me when I began using the service. It was not a home PSTN / landline replacement.

    As I cancelled my account the very rude Vonage operator (second one, first call was droppped) said there would be a disconnect fee of $41.99. I asked why and what was that for. Maybe he took offence to my honest answer. "Why are you leaving Vonage?" I don't need it anymore, I've replaced it with Skype and Phonegnome. He told me it was the cost of closing the account and in the terms. I asked him to show me the terms. He pointed me to the following:

    3.6 Termination Fee (Does Not Apply to Business Plus Customers). You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason during the first twelve months following the activation of your Service. Vonage Terms

    I then pointed out that I had been a customer longer than 12 months. He then credited my account for the 41.99 he had already charged. So in the end cancelation cost of 0. I was just left feeling and wondering how many Vonage Customers who are exiting get stiffed for the $41.99. My bet is he is paid a commission on it. In any case it stinks of bad business practices behind the scenes. Probably an opportunity for a class action suit for some lawyer.

    Why did I cancel. For awhile Vonage was my main business line. It could never be more they couldn't offer me or transfer my PSTN home number. It was more reliable than Skype at first, and the rates were better than my landline. Still in the end Skype wins. I've been using SkypeIn as my business line (and call forward to my cell) for months and I'd just concluded that I didn't need the backup anymore. At home almost all traditional international calls now go out on SkypeOut and if not that way they are handled by Inphonex my prepaid account on Phonegnome. Not quite as cheap as Skype. I now have the best of both worlds. Prepaid calling plans and a toll bar on my PSTN account. It could be all made better --- then that is another post.

    Happy Tuesday

    Niklas Zennström speaks on intellectual property rights. (Tony Hallet, Silicon.com) "Software patents are hindering innovation. Patents should be granted when there is real innovation and real investment in innovation." "We allow third-party developers to develop on our platform. It's a great way to do it. We are helping them be successful. But there is a mental threshold you have to go through. People [at Skype] say 'Maybe we could have done that'."

    EULAscan about Skype: customer written EULA reviews. My line-by-line review of the Skype Terms of Service.

    Wael Ghandour's Guide to blocking Skype Blocking Skype Using Squid and OpenBSD (Help Net Security). Instructions for network admins.

    Macromedia and Jabber make secure IM a selling point to the US Government. (Les perles du chat). Whereas Skype's secure messaging gets it banned? the news release. Government is a largely untapped market for Skype.

    overview of the vTraveller USB handset (Gadget Spy). Skype Certified. Dial by saying the names of people in your address book. From VoIP Voice.

    Skype + Trillian = SkyLlian (Hesspoint). SkyLlian brings your Skype contacts into Trillian.

    Torcamp Rocked! (Alec Saunders) Bohemian 2.0?

    Don't Buy DSL From This Man ... If You Can Help It (Tom Evslin). "Ed Whitacre is CEO of SBC, the huge local telecom monopoly which is about to swallow AT&T. The excitement of the progeny buying the former parent may be going to his head." Whitacre is dangerous to Skype. He thinks users and Skype should pay SBC/AT&T for Skype traffic over the DSL or cable line you're already renting.

    Popular Post: Bluetooth & Skype (Skype Journal, February 2005).

    November 28, 2005

    Henry Gomez: New Skype Head for North America

    Henry Gomez, formerly eBay SVP of Corporate Communications and Governement Relations reporting to Meg Whitman, is taking on the new role of General Manager North America. Henry will provide a focus for enhancing Skype's performance and growth in North America, which has lagged other parts of the world. While a small US team worked hard, it failed to secure the presence at retail and online that Skype needs to be successful. I'm looking forward to learning more about Henry's plans. North America is even more important now that eBay owns Skype.

    Skype is in full corporate change mode. eBay is quickly adding mature new players. This should really help Skype get to the next level. Skype went from 25 to 200 employees so fast it never really installed that second layer of management. The eBay purchase has thrown that for another loop. As Andy says, a few have left and indeed new people are coming in. (see also Om). Still the hires so far...

    1. Provide some financial control and targeting.
    2. Put new emphasis on North America and New Ventures.
    3. Are already impacting on engineering.

    The question that continues to intrigue me is "product strategy." It feels very messy right now and I know there aren't month and months to waste on the laurels of last year's product. We will know before the end of Decemeber whether the emerging team can make decisions fast or whether Skype has simply lost the capability to continue reframing the VoIP space. Video and a few product enhancements alone won't be enough. The device market is waiting, and the pay-per-click market potential poorly understood.

    The full contents of the press press release...

    Skype Selects Executive to Lead Newly Formed North American Division

    San Jose, CA and London, November 28, 2005 – Skype, the global Internet communications company, today announced that Henry Gomez has been named general manager of Skype North America. The newly-formed division has been established to better serve Skype users in the region. Reporting to Skype CEO Niklas Zennström, Gomez will be responsible for all areas of the company’s strategy and business in North America, including marketing, public relations, business development, product integration, and government relations.

    “Skype is tremendously successful around the world, and we now plan to bring greater focus to North America,” said Zennström. “Henry’s deep knowledge of the market and its consumers, as well as his expertise in building brands like eBay, makes him uniquely suited to lead our North American business.”

    Before joining Skype, Gomez had been senior vice president of corporate communications and government relations at eBay Inc., Skype’s parent company, reporting to eBay CEO Meg Whitman. Gomez joined eBay in 2000 and had global responsibilities for public relations, community development, internal communications and government relations. He is chairman of the eBay Foundation, eBay’s charitable giving organization.

    Gomez is the third senior eBay executive to join the Skype team. Alex Kazim, formerly senior vice president of new ventures at eBay, has joined Skype to take charge of several new business areas. And Rajiv Dutta, eBay’s chief financial officer, will transition to the new role of president of Skype worldwide after his successor is named.

    “The opportunity to share talent was a big reason why Niklas and I agreed to the acquisition,” said Meg Whitman, eBay President and CEO. “It’s going to be exciting to watch Alex, Henry and Rajiv work together with Skype’s already strong team. The powerful combination of talent should bring Skype even more success.”

    About Skype

    Skype allows people everywhere to make free, superior quality voice calls via its award winning peer-to-peer software. Skype is available in 27 languages and is the fastest growing voice communications offering in the world. Skype has been downloaded more than 200 million times in 225 countries and territories. Sixty-six million people are registered to use Skype's free services, with over 175,000 new registered users each day, and more than 4 million people using Skype simultaneously at any one time. Skype earns revenue through its premium service offerings, and has a growing network of global affiliates and a community of developers working with the Skype APIs. Skype Technologies SA is headquartered in Luxembourg, and has offices in London and Estonia as well as 15 other countries. Skype is an eBay company (Nasdaq: EBAY). To learn more visit www.skype.com.

    Skype is not a telephony replacement service and cannot be used for emergency calling.

    About eBay Inc.

    Founded in 1995, eBay pioneers communities built on commerce, sustained by trust, and inspired by opportunity. eBay enables ecommerce on a local, national and international basis with an array of websites—including the eBay Marketplace, PayPal, Kijiji, Rent.com and Shopping.com—that bring together millions of buyers and sellers every day.

    CrazyTalk for Skype

    crazytalk4skype.pngWould you like to animate your Skype profile? Reallusion has launched CrazyTalk for Skype which enables messaging with facial expressions and character animation. Thus they say making your Skype conversation more amusing and creative. Your friends will have to get CrazyTalk for Skype too to play. It's a free download to get started.

    CrazyTalk for Skype is a dynamic animated messaging tool featuring customizable emotive facial animation allowing you to create Skype characters from any photo! It is much more fun than conventional video chatting. Animate Skype with loads of content you can download from the web or create yourself with CrazyTalk Avatar Editor. Share them with your friends whenever you like, using whatever photo you like, animated however you like – to become the face of whoever or whatever you want to be! Reallusion

    Overall, this is another smart piece of piggyback marketing on Skype. It creates new value for Skypers interested in having some fun while introducing the "Skype" community to the oppportunities and benefits in animation. To create your own photo animations you will have to trial or purchase CrazyTalk Messenger. More than a few Skypers should know how to use it and get others laughing. Reallusion is offering a "free" CrazyTalk Messenger so you can animate your own photo's in a promotion they are running. Share with your friends and win.

    crazytalk4skype2.png I know some of my readers will ask why would you do this? I really don't have the time. However I can see an animated character taking a voice mail, or providing some other form of info as just a beginning. For the most part the solutions will just be more fun than that. When Skype adds video (real soon) then even more opportunities for sending animated movies may appear.

    Reallusion has effectively created an avatar-like program for Skype that goes beyond what's offered on MSN and Yahoo. I'm sure their technology could be worked into anyone of these messenger programs and perhaps that is what they hope to achieve. For the moment Skype's API wins again in leading the way.

    Skype RemindMe

    Uri Levanon visualized what I wrote about in my Skype as Personal Memory and Skype as Collective Memory posts. His designs highlight alerting.

    skypeasmemorydiagram.jpg
    This diagram shows a reminder in the Skype contacts tab tying a to do list and tags to a contact.

    skypeasmemoryinboxreminder.jpg
    This mockup shows the same reminder but in your Outlook Inbox.

    When we talk about the value of social capital, alerting like this helps us exercise our relationships and do the most we can for our friends, families, and colleagues. You really must see all of Uri's visualizations and his walkthrough of this user experience.

    Monday reading list

    Brightcove will serve video from commercial producers. Facebridge will let users distribute their own videos. 2006 will be the year that Skype turns millions of Skypers into podcasters, vloggers, and videographers. Who at Skype is working on vid distribution alliances? The long tail of edge created content will dominate in time but there is still good money in Skype as a TV and movie player for the next few years.

    Rich Tehrani has a timely riff on mashing up Service Oriented Architecture with VoIP. Bringing voice into enterprise app development.

    Another Niklas-is-cool profile. Muesli for breakfast! Niklas is still hard at work with Skype: “My ambition is to make Skype into the world’s largest online communication company. That’s the driver. Financial gain is secondary.”

    Google tests phone-enabling AdWords. Long-established technology, but never deployed at global scale. Dear eBay, Skype could design this in one day, prototype in three days, cut deals for the backend in one week, be serving US customers before Christmas. By eBay calling both parties, they (a) preserve caller/called anonymity, (b) match calls to the auction/sale, (c) improve the sale of lucrative but challenging product categories, and (d) charge sellers a small fee to more-than-cover costs. The faq.

    cnskyper's Q-Face plug-in. Delightful creative art for your Skype profile.

    Dan Gillmor in FT: Rise up against US oppressors. A defense of Internet application providers like Skype against SBC/AT&T and their congressional henchmen.

    A Skype Equivalent Without "Big Brother"? (Slashdot). The meme continues to spread that an American Skype will be compromised worldwide by US police, military, and intelligence.

    While Internet phone services are catching on rapidly, quality and reliability are still suspect (BusinessWeek). As prices fall, sound and consistency become competitive differentiators.

    BT will offer free mobile phone service (TheBusinessOnline). BT’s new service will combine its existing Openzone wi-fi hotspots with a patchwork of new wi-max networks to compete with mobile operators and Skype.

    Thanks to Rick Hultz and Jirong Zhou 周继荣 for the tips.

    November 27, 2005

    Mobile Handset Manages Skype

    A reader provides a great pointer to CherryWare on integrating your mobile with Skype and using proximity to manage your call device and PC security. He explains it like this.

    "This program can trigger any command or program when your bluetooth device is out of range or back in range. I just asked it to shutdown Skype and lock my session when I walk away (out of range) thru a bat file. U:\Skype\Phone\Skype.exe /shutdown rundll32.exe user32.dll,LockWorkStation As my skype calls are redirected to my cell phone when I'm not connected, I'm getting my call on my cell phone when I'm away from my PC. When I'm back in range, I've asked the program to start Skype... so I automatically get my Skype calls back to my PC. Very simple, cheap and efficient! I think that Skype could embed that kind of stuff in the application... I guess there is a lot of new opportunities in "Skype proximity" and "Skype tracking"

    The program costs USD 17 and works with Windows. I've not had time to test it yet. Let me know if you set it up and are successful. I'm not sure I understand the instruction although in principle this could work very effectively.

    November 25, 2005

    Would the real Network Neutrality please stand up?

    [Editor: Just to set things up: Network Neutrality is the idea that a communications carrier should play fair by not picking favorites among applications or services running over its network. Sounds good, neh? Count on Martin to go all counterintuitive on us...]

    I’m sure this is something that’s been raked over before, but I don’t see a common understanding of what ‘Net Neutrality’ actually is. Despite many of the Internetorati demanding it by law. Whatever.

    There appear to be several different camps, which you could paint as “bottom of IP”, “middle” and “top”.

    The bottomistas would see enforced Internet Protocol itself as a premature optimisation and violation of the end-to-end principle. Unhappy that you only get IPv4 or IPv6? Still grumpy that you only have IPv4 and not even IPv6? Really miserable that your VoIP packets are staggering under the poisonous load of IPv6 headers? You’re a bottomista.

    I suspect there are some fundamentalist bottomistas who would object to your service providers not giving you a choice of Ethernet, ATM or roll-you-own-L2-protocol. We’ll pretend to be out and not answer the door when they knock.

    The middlemen draw a distinction between “raw IP” (before the ISP gets ahold of it), and “retail IP”, which is what you and I get to experience. This kind of suggests that the OSI 7-layer model got it horribly wrong, because there’s a fundamental cleave right in the middle of layer 3, where IP sits. Fair comment, but sounds pretty radical to me. Although I’ve never really got layer 6, so maybe they’re onto something.

    Then you might be a “top of IP” kind of girl. You can cope with the discrimination creeping higher up the stack to the next layer, where particular TCP and UDP ports and flags are screened off. But you only get queasy if particular commercial service providers or applications are targeted. Blocking off port 25 is OK to you, since it doesn’t discriminate against any particular email service provider.

    Sadly, these are all hogwash and bunkum.

    Net Neutrality is a dead end, because as Searls and Weinberger correctly noted, the Net isn’t a thing, it’s an interconnected set of agreements. These are bilateral and freely entered into. And since those agreements weren’t modelled off a viral template such as the GNU General Public License, they are all unique. There’s no contagious clause that insists the Internet becomes a “thing” by virtue of everyone having to agree to freely and neutrally pass packets in an ever growing pool of Neutraldom. So to impose neutrality you’re going to have to interpose yourself into a lot of contracts. (Another reason why “Internet Governance” is an oxymoron when referring to anything beyond IP address allocation and routing, which do require some central agreement and co-ordination.)

    There’s no grand “first principle” from which you can derive network neutrality as an economic argument. No public choice, competition, game theory or otherwise construct that leads us there. Indeed, saying that the public would benefit if there was a transfer of wealth from providers to users isn’t good enough. You’re playing with matches in the oil refinery when you start messing with property rights. Yes, those networks are mostly funded by risk capital. The local loop copper of a fixed operator may still be hangovers from monopoly days, but generally those assets were brought into the private sector on clear rules, the stockholders took a punt, and some of the better informed ones who saw the long-term potential of DSL etc. got to reap a windfall. Of course in parallel the telcos have done a superlative job of lobbying for rules that keep competition out, but that’s a different issue.

    But wait a moment, it gets worse.

    What if I wanted to allow people in the street to access my WiFi? But I only want to offer web and email, so as to make P2P filesharing tricky. As a good public-spirited citizen I put up a splash page so they know exactly what’s going on. Am I allowed to? Or is Net Neutrality only for the mythical mystical “them”?

    When in deploying my network do I need to “design-in” neutrality? Concept, build or operation? Should we be outlawing the deployment of PSTN-specific GSM networks because they’re “unfair” to non-PSTN voice applications like Skype? Am I allowed to deploy non-technological measures for neutrality, such as contract terms? Am I allowed to read the packets, but not block them, in order to enforce my contract (repeat - freely entered into by both partners)?

    What level of jitter and congestion is perceived as “neutral”? What if I deploy technology like Qualcomm’s 1xRTT, which separately supports voice and data, with PSTN-only voice, but the data is a bit lousy for VoIP? Is that being unfair, or merely a realistic response to the limitations of technology?

    Is neutrality a wholesale or a retail problem? What if the access infrastructure owner offers “neutral” IP connectivity, but no retail provider chooses to pass that on directly to the public without layering on some filtering and price discrimination?

    Oh, and what’s so special about the Internet? Do other IP-based networks need neutrality principles? Do any networks? Should more network industries be forced to forego “winner takes all” rewards? Google looks awfully dominant at adverts, doesn’t it… I wonder if that ad network needs a bit of “neutrality”?

    Incidentally, although I’m against blanket rules enforcing neutrality, I would reserve it as a tool for post hoc competition and antitrust law enforcement. And I think you can make a stand on Network Neutrality on political and free speech grounds, but that requires a very different policy approach (i.e. not one that confiscates the proceeds of private capital investment).

    And if the users value a neutral connection so much, perhaps it’s time for them to self-organise a bit, build their own networks, or tender for connectivity together — rather than rolling over and accepting whatever the local telco can cableco provide by default. But that would burst the illusion that government is here to save us from ourselves and we’ve no need to take personal responsibility for our connectivity freedom.

    The moment you try to define Network Neutrality, you have to choose a layer, a time, a market, the participants. You have to make non-neutral choices in order to define the boundary of your Neutrasphere. There is no ‘neutral’ space devoid of favouring the interests of particular market players. The contradiction is inherent. There is no way to finesse it away.

    Everything’s bass-ackwards. Neutrality is a sign of healthy supply competition and sophisticated ways of demand expression. It’s an output, not an input. Beware demanding net neutrality as a blanket principle, rather than a scalpel to excise particular local anti-competitive acts. Khrushchev declared the corn harvest was great, too — but it didn’t create the incentives for more corn to be sown and for the system to succeed on future iterations. And net neutrality rules are also likely to have the exact opposite effect of that intended.

    Net neutrality messes up freedom of contract, freedom of association, and property rights.

    I don’t buy it.

    via Telepocalypse.net

    Accton and Skype and their WIFI phone

    Guest blogger: Jan Geirnaert.

    Accton-lg1wifi phoneI wonder when I will be able to get it in South-East-Asia. Emerging markets, yet, but no place to get it here.

    I want to buy a wifi-phone that supports other software too. I want it to have a phone number too. I want it to have preloaded credit too, and I need it to have a cd-rom in a pouch with all that software on it. Then also I want to be able to get drawn back to the store to top up my credit. Therefore the store will have to provide me with a phone with a built in account.

    Why else would I go back ?

    see also:

    November 24, 2005

    The next generation of Skype Applications: Desktop Servers

    The next generation of Skype add-ons has arrived. These new applications offer a promise of remote access to your desktop and more importantly to your Skype Client. The functionality I liked best was the ability to call my SkypeIn number from my mobile phone and place a call to a Skype Contact or make a SkypeOut call.

    Skype can act as a free international trunk line.

    The story goes like this: I am working on a project with Martin Geddes who is in Edinburgh, Scotland. He has his Skype Client set to Call Forward to his mobile phone. He takes his two children out for their daily stroll. I am here in Kelowna, BC Canada. I am on my mobile phone on my way to meet our client. I need to review some points with Martin. Calling Martin’s mobile from my mobile will cost me about $5.00 a minute. Instead, I call my local SkypeIn number. My desktop application answers the call, gives me access to my Skype Client. I place a free Skype call to Martin. Martin’s Skype Client forwards the call to his mobile at a cost of 2 cents per minute. Trans-Atlantic mobile to mobile calls for 2 cents a minute! You got to like that! (even better the Scot on the other end had to pick up the 2 cents per minute… grin)

    The secret sauce?

    A web server on your desktop. I have been playing with this technology for about eight months. I have been using it to broadcast my online status to a web page. Now this technology is forming the core for many new and exciting products to extend your Skype functionality. Here are the products and players I am now testing….
    SoonR
    Orb Networks’s V4S web-based Voice Messaging
    Verosee
    WiSPA Skype Personal Assistant

    Update: Bombino SMS based

    These products are all at some level of beta, which means they are good for geeks and investors. Watch this space for reviews on these products over the next week or two.

    A Skype Thanksgiving

    I've been trying to embrace what my brother calls "extreme gratitude," in a Skype context. On this Thanksgiving day I'm grateful for:

    Skype the Provocateur. Showing VoIP could be a consumer hit, Skype lit a fire under hundreds of software companies, portals, mobile operators, cable operators, and phone companies. I'm glad they've unleashed a torrent of attention and resources to re-imagining and building the conversation economy. And I'm pleased I get to chronicle this revolution.

    Skype the Privacy Advocate. My calls are private. Encrypted. Nobody's business but mine. I'm glad Skype makes it safe for NGO workers in totalitarian states to call the office and securely exchange documents. I'm glad it lets aid workers in disaster and war zones call home. In times of fear, governments forget restraint and usurp basic freedoms. Skype is more private than land lines, cell phones, wireless phones, or carrier pigeons. I'm thankful they've advocated, through their engineering, that privacy should be the default, not an option.

    Skype the Relationship Keeper. Friends are hard to come by. Skype helps. I've blogged since 1998. That, and working for a large Swiss company, helped me meet people and make friends throughout Europe and the Americas. Skype helps me keep those relationships vivid, personal, and current. Partly because it is free or cheap. But more because Skype makes it so easy and convenient to hear their voices and all the little sounds of their offices and homes and cars.

    Skype the Bridge Builder. I'm also meeting strangers through Skype (some very strange and you know who you are!) from everywhere English is spoken. Millions of relationships are being sustained. Far flung expatriates, emigres, soldiers, students, and refugees are calling home and staying in touch. Even more than other channels, Skype is keeping people connected to their families and communities. But Skype also helps people forge new ties across geographic, age, and cultural borders. And for that I'm grateful.

    For what in the Skyposphere do you give thanks?

    Skype Jobs

    From about and around:

    November 23, 2005

    “Skypito” means Skype for kids!

    A new Skype Certified third-party software application will be announced in the next few days called Skypito. The following description if from their web site.

    Skypito is the World’s first solution for safe online voice communication and chatting for kids. The Skypito application uses Skype technology. In addition to safe verbal and written communication, Skypito introduces online gaming technology with open source for third party game developers.

    Skypito is a free product. The project is funded by EasyBits Software AS – a Norwegian software house, creator of the World’s first operating system for children – Easybits Magic Desktop.


    Thanks to my Skype Journal Sleuth in London, Anders Jacobson, for this find and heads up on the story.

    Skypito1.png

    Skypito is a 13 MB download. It offers a rich, fun user interface for your kids and parental controls for you. Among other things you can select who your kids can connect to on Skype. I hope they soon come out with an enterprise version for IT managers. (grin)

    The hidden download page says this product is due for release on Nov 20. Maybe EasyBits is waiting to release for November 30 at Skype Night in London where they are a Gold Level Sponsor.

    Skypito is worth trying out even if you don't have kids or even do not know anyone with kids. It is a supurbly put together product. Download here.

    November 22, 2005

    Tuesday Headlines

    Thanks to contributor Rick Hultz,a telecom and technology analyst who has followed Skype since it's beginning.

    November 21, 2005

    Verosee - Skype's Groove Killer?

    1000 beta testers wanted! Are you using Skype in your business? Are you wanting you combine your Skyping with a collaborative workspace tool? If you are happy trying a highly developed beta product then this is an early opportunity to get in the front door and build the future. Sign up at Verosee and DOWNLOAD without waiting here.

    How would I describe Verosee and my initial experience? It's like Groove but with Skype inside. It's frankly the best wrapper for Skype yet released. It's also the best demonstration of what Skype has to offer when integrated into collaborative work platforms. What intrigues me the most? It's a potential Groove killer, developed by a smart team in Argentina under the radar of both Skype and I'm sure all the major players. A little imagination and one can see a number of strategic opportunities developing for Verosee. So join in and test with me.

    Veroseefullscreen.pngWhat’s it look like? It’s a workspace. You can live in it and switch between workspace projects while managing all your Skype interactions at the same time. It’s effective for conference calls and sharing presentations amongst small groups.

    What does Verosee promise? 10 related ones in my book.
    1. Enhanced workplace and personal productivity
    2. Multimedia call center
    3. Multiple workspaces and Project workgroup optiions. Capable of managing document flow for example.
    4. Group management from administrator to guest
    5. Presence - new angles on managing Skype presence; location, workspace, document open etc.
    6. Security architecture – Read their security document. Well thought out. Have to download to access it.
    7. Now Windows, it will be cross-platform - java based
    8. File synchronization (acts like a wiki for Word docs.) Versioning.
    9. Desktop sharing – same document at the same time
    10. Features to come include calendar, discussion, browser, photos etc.

    Download Verosee here. First 1000. After that you will need to find a lucky buddy to start testing with. Verosee is a startup. They would like to get some early customers for their value added / premium services. If you are a business and testing, take out a short term license for everything and help them along. Nothing can make a smart bunch of developers take your more seriously than a couple of bucks. The price card is also something I’ve discussed with them. So feedback here or directly to the blog will be helpful. I believe their basic annual pricing is very reasonable at $29/ year with a demo option.

    I'm looking forward to Skype's response. I don’t think Skype even knows they are about to enter the Groove space. Then Verosee is such a pretty integration and so well thought out you'd almost think that Skype's own UI designer had a hand in it (he's from Argentina too). While they have developed their own UI, it borrows from many of Skype’s best. Skype effectively runs in the background when Verosee is running.

    Are there downsides? It’s a large file and does use some processing power. Although when inactive it appears to reside effectively in the background. After testing it for a week, I’ve found it stable. That’s not to say it will be without bugs. I’ve seen many Skype related plug-ins over the last year. This is definitely one of the most professional. It also reaffirms my belief in developers continuing to develop with and for Skype. Still, developers have learned. This proof of concept could just as easily be working with Google Talk if Google got on and released an API.

    Update: Skype Trial Pack in 3500 RadioShack stores at $5

    Skype Technologies products were sold today in United States RadioShacks for the first time. The Skype Trial Pack comes with planograms placing it with computer or wireless products, depending on the store layout. It is going to 3500 of RadioShack's 7,000 stores. Not in the rollout: smaller stores, those in Canada and Mexico, and some locations where sales were thought less likely. If it's not available near you, RadioShack.com is selling the Trial Pack online for $9.99.

    skypetrialpack.jpg

    A RadioShack spokesperson said store managers and customer service staff have been trained on what Skype is, what the Trial Pack does, and why people should buy it. A few quick calls to stores asking if they had the product drove most to look it up in their computer (tip: ask for Catalog # 43-3610). Before Christmas, they are on sale in stores for $4.99.

    Skype-certified Motorolla, Linksys, Logitech, and VoIPVoice handsets and headsets are also selling through RadioShack's online and in stores. Skype earns a royalty or licence fee for each certified product sold. Is the Trial Pack would be intended as an impulse buy and to draw attention to more expensive Skype-related products? But most stores only got two units today, a thin distribution. Charles Hodges of RadioShack said a "Skype Kiosk" or "Skype Corner" aren't part of RadioShack's current merchandising plans, contrary to some reports. There are no special displays right now. And with back-of-the-store placement, is this enough to gauge or stimulate demand?

    The pack has earbuds with an on-the-cable microphone, a CD, a few instructions, and a coupon for 30 free SkypeOut minutes. All wrapped in a shiny foil bag. I'm running off in the morning to clear out my neighborhood stores; still Christmas shopping.

    November 21, 2005 05:00 AM US Pacific Timezone

    RadioShack Brings Skype-Ready Products to Customers Nationwide; RadioShack Becomes First U.S. Retailer to Offer Skype Services and Hardware, Including Motorola, Linksys, Logitech and Skype Starter Packs

    FORT WORTH, Texas & LUXEMBOURG--(BUSINESS WIRE)--Nov. 21, 2005--RadioShack Corporation (NYSE: RSH) and Skype, the Global Internet Communications Company, today announced an agreement to distribute Skype-certified hardware and software in approximately 3,500 RadioShack stores. This makes RadioShack the first U.S. retailer to offer this new Internet phone service.

    According to Skype officials, Skype has successfully brought free Internet calling to over 66 million people around the world since its launch in 2003, with an average of 175,000 new people joining each day. People with Internet connectivity can load Skype's free software enabling unlimited, high-quality voice calls to other Skype users anywhere in the world. Unlike other Internet phone services, Skype's unique software resides directly on a computer or mobile device to facilitate communications. Skype runs on Windows, Linux, Mac OS X, and Pocket PC platforms. Skype also offers premium services providing enhanced functionality for its users to make calls to regular phones for as little as two cents a minute.

    This agreement with RadioShack supports Skype's growing presence in the U.S. market as a leading Internet communications company. RadioShack's convenient network of neighborhood stores staffed by knowledgeable sales associates will help expose Skype's unique worldwide free call service to a broad new audience of potential customers. Further, these retail stores will provide consumers with a place to shop for new Skype-certified products such as the Motorola Wireless Headset and Internet Calling Kit - the world's first Skype-certified Bluetooth offering.

    Skype-certified phones and headsets at RadioShack include:

    -- New Motorola H500 Bluetooth headset and PC850 USB Adapter bundled in the Internet Calling Kit - a RadioShack limited exclusive with a suggested price of $99.99

    -- Linksys CIT200 Skype-enabled Cordless Internet Telephony Kit with a suggested price of $129.99 (with a limited time $15 mail-in rebate)

    -- Logitech Premium USB Headset 250 with a suggested price of $39.99

    -- VoIP Voice Cyberphone K USB Internet phone with a suggested price of $39.99

    -- Skype Starter Packs: the Skype Starter Pack, priced at $4.99 until Dec. 24, 2005, allows anyone to get started with free Skype software, a Skype-enabled headset and 30 SkypeOut minutes to call any number anywhere in the world

    "RadioShack is known for helping make the market for new technologies, and by all indicators Skype is poised to resonate with U.S. customers after experiencing huge success overseas," said Jim Hamilton, RadioShack's senior vice president and chief merchandising officer. "Customers should love how they can cut their phone bill without cutting their phone line, making unlimited free calls to other Skype users around the world."

    "Skype is looking at innovative retail channels for distribution, and with 94 percent of the U.S. population living or working within five minutes of a RadioShack, we see them as an ideal partner through which to offer consumers access to Skype accessories," said Saul Klein, Skype's vice president of marketing.

    About Skype

    Skype allows people everywhere to make free, unlimited, voice calls, chat and share files. Skype is available in 27 languages and is the fastest growing voice communications offering worldwide. Skype has been downloaded more than 200 million times in 225 countries and territories. 66 million people are registered to use Skype's free services, with over 175,000 new registered users each day, and more than 4 million people using Skype simultaneously at any one time. Skype earns revenue through its premium service offerings, and has a growing network of global affiliates, and a community of developers working with the Skype APIs. Skype Technologies SA is headquartered in Luxembourg, with offices in London and Estonia, and in 15 other countries with users in every nation. Skype is an eBay company (NASDAQ: EBAY). To learn more visit www.skype.com.

    Skype is not a telephony replacement service and cannot be used for emergency calling.

    About RadioShack

    Fort Worth, Texas-based RadioShack Corporation (NYSE: RSH) is one the nation's most trusted consumer electronics specialty retailers and a growing provider of business-to-business retail support services. The company operates a vast network of sales channels, including: nearly 7,000 company-owned and dealer stores; over 100 RadioShack locations in Mexico; and more than 700 wireless kiosks. RadioShack's knowledgeable and helpful sales associates deliver convenient product and service solutions within five minutes of where 94 percent of all Americans either live or work. For more information on RadioShack Corporation, visit www.RadioShackCorporation.com. To learn more about RadioShack products and services or to purchase items online, visit www.RadioShack.com.

    Contacts


    RadioShack Corporation
    Charles Hodges, 817-415-3300
    or
    Sparkpr for Skype
    Syreeta Mussante, 415-321-1865

    Skype at Three Months; and a Note from IS Decisions

    Skype the three month old puppy.

    Why would anyone call their product a SkypeKiller?

    Update: A note from the publisher:

    Dear Stuart,

    I am François Amigorena, IS Decisions' CEO, SkypeKiller's editor.

    Please don't get us wrong: we are not in any way Skype or any software editors' enemies. We just want to make sure we give our corporate clients maximum choice in their network management.

    If they want to allow the use of Skype on their networks, it is perfectly alright with us. But if they don't, we provide them with an efficient tool to perform a clean and remote uninstall.

    More, SkypeKiller can also be used just to detect Skype instances without uninstalling them or only partially.

    I will be pleased to answer any queries about our software coming from your audience or yourself.
    Please feel free to contact me at feedback@skypekiller.com

    Best regards,
    François

    November 20, 2005

    Killing "SkypeKiller"

    By Michael Gough with Bill Campbell

    Stuart covered the ‘SkypeKiller’earlier this week here. The SkypeKiller application is meant to sow more fear, uncertainty and doubt in to the hearts of Skype users. IT Managers already know how to perform this task.

    SkypeKiller is an application written by some folks in Herdon, VA. (the heart of the US 3 letter agencies) that goes out on a company network and deletes Skype from a computer. You may be wondering “How can I avoid this?”.

    Well, like any technology that tries to delete something there is a way around it, or a way to avoid it. First and foremost your company should have a Security policy about applications like Skype and their proper use. So do not go and violate company policy after the IT folks go and delete Skype from your system or you could be terminated.

    With that said, now how can I avoid an accidental deletion of Skype from my system. Well there are several ways. If the person using SkypeKiller does not have administrator access to your system, they cannot access it and therefore can not delete Skype. So if your administrative accounts have different passwords than they expect, the IT staff will not be able to gain access. Many companies have this issue, we refer to it as “unmanaged” systems and they account for 20% of systems in most companies. An IT staff should have some sort of admin access to all systems it manages if not by a Domain admin account, then by a local admin account. You would also violate company policy by changing these accounts passwords or deleting the accounts by the way, so don’t do this.

    The best way to avoid SkypeKiller is to use the F1K Flash Phone by MPlat for around US $47 that has everything you need loaded on the Flash Drive so that nothing is installed on your computer. Now you can not use any old Flash Drive as it has to be designed for Skype as the F1K is. If you install Skype to another location on your system, SkypeKiller deletes the default install file location and the registry entries which only seem to affect when you logon to Skype removing your auto-logon settings. Plus it would be trivial to scan the computer for where Skype is actually loaded other than the default and I would expect SK would do this in the next release, I am surprised it is not in this release. The F1K Flash drive has a built-in audio device and by using a standard 2.5mm headset just like your cell phone uses, you can plug this puppy into a USB slot of any Windows computer and make your Skype calls, File Transfers and chat right from the flash drive. The F1K also saves all your contacts and chat history to the Flash Drive and you even have around 90Meg of storage for file transfers!

    Another method to avoid SkypeKiller is use a Pocket PC device with WiFi. Of course you need open WiFi to use it, but many companies have WiFi these days. Another way is to use a fully Skype enabled device like the new Accton WiFi phone that does not use a computer. Also, you can install VMWare or Virtual PC and create a ‘virtual pc’ on your computer to run programs like Skype and avoid scans and deletion. SkypeKiller is not the panacea of avoiding Skype on your network, a good Security Policy and detection process is needed, not just a tool that misses many instances of Skype, but of course it does do the 80/20 rule. In my business, the 20% is what I worry about.

    Michael Gough

    Michael Gough is a regular contributor to the Skype Journal on matters of Skype Security and Skype Tips. He is also author of “Skype Me” a book published by Syngress and available in early December.

    Not just Radio Shack; even your retail outlet can promote Skype

    ZD Net reported here that 3000 retail stores in Radio Shacks network will be promoting Skype.

    The story is bigger than Radio Shack.

    Skype is seeking retail partners around the globe. See Skype Partner page.

    Partnering with Skype has many benefits and here are just some that our retail partners can take advantage of: • Gain access to Skype’s 55 million and ever growing user base. • With over 1 million new Skype users registered every week your store can benefit from an ever growing audience of new customers and every new user is a potential customer for Skype products available in your store. • Align your store with one of the coolest and fastest growing brands in the world. • Attract new customers into your stores through Skype’s viral community. • Earn revenue shares on all Skype premium services by using online promotions to drive people to download and start using Skype. • Participate in Skype promotions and marketing programs. • Become part of Skype’s retail program, worldwide. To find out more about becoming a Skype partner please contact us using our partner inquiry form.

    The move with Radio Shack will likely really help Skype grow their penetration in the US market. The move to retail globally will open up the Skype phenomena to a whole new customer base.

    November 19, 2005

    Skype Tip: Use Find in Chat Messages

    Prosecutors in Germany and the US and a judge in Canada, are searching for the hidden information of “Who knew what; when?” to uncover the truth.

    Hidden in your Skype Chat Messages is information you also might want to recover. It is easy to do. Fast too. With the cursor in the sent (top part) Chat Message window simply right click and select “Find”.

    Find.png

    This is especially valuable in Bookmarked Chats which can have many participants and thousands of lines of text.

    November 18, 2005

    SkypeKiller -

    skypekiller.pngThe SkypeKiller has arrived and I can only shake my head. Some business practices are shameful and misleading. This is at the top of the list. SkypeKiller promises to secure your network from Skype by actively uninstalling it across your network.

    With SkypeKiller, Skype's eradication on a whole network, or on your own selection of computers, only takes a few minutes and doesn't require any intervention on target computers. SkypeKiller

    I'd expect some legal action on the name by Skype. I've not tested it. The last thing I want to do is kill my Skype. Still RemoteExec is a product that makes life easier for administrators. They are simply piggybacking their PR opportunistically on Skype. Are they a SkypeKiller? Well not really. For me a SkypeKiller would be a product that's better than Skype. In the end any competent IT department in a large firm can do this. They don't need SkypeKiller or RemoteExec. Still for a few bucks it got them noticed.

    November 17, 2005

    Skype Marketing on the Street (First-Time Ever?)

    by Lee Dryburgh.

    I took some pictures of the Skype marketing team in action near Torrington Place, London.

    One of their flyers reads "Death to the don't-make -me-open-it phone bill", "...you can say goodbye to phone bills that would scare a small island nation".

    Another piece of marketing literature they were handing out included marketing for the 6000 UK WiFi hotspots from The Cloud. This was interesting for me because it was what I would term co-branded. For those interested, a photo of the offer is here.

    I can not help but wonder if Skype somehow plan to tackle Google in the access market by partnering up with ever more WiFi providers. Such a competition between two huge providers of free telephony combined with WiFi access could make very interesting play.

    Here are their future dates (two days in each location) that the Skype marketing team will be visiting:

    • Hertfordshire 17th Nov
    • UCE Birmingham 21st Nov
    • Derby 23rd Nov
    • Nottingham Trent 25th Nov
    • Leeds Metropolitan 29th Nov

    • Manchester Metropolitan 1st Dec
    • Liverpool John Moores 5th Dec
    • Liverpool 7th Dec
    • Central Lancashire 7th Dec
    • Northumbria Newcastle 13th Dec
    • Newcastle Upon Tyne 15th Dec

    Somehow seeing "Skype people" on the streets was somehow good and somehow something of a concern. On one hand it was amazing to watch demographic sectors (primarily old ladies) that I believe would not even try Skype if you informed them taking the free packages away with a degree of excitement at the prospect of free calls.

    But on the other hand it made Skype feel somehow like a cheap call provider such as OneTel. I just hope that instead it is being used to spread the word, get people on board using what they understand (simple telephone calls) and at the same time kick in more exciting services and business propositions to the end user.

    If a picture can speak a thousand words, take a look at the picture of the phone booth outside the building that housed the Skype marketing lot. In all the years I have watched the booths, I have only saw one person use the Internet booth. I guess it was yet another telco mistake to roll such booths out across the UK.

    Lee Dryburgh is a hands-on telco engineer who also dreams about the future of telephony as part of a doctorate at the University College London. He looks for others' thoughts on the future of telephony at MyDoctorate.com.

    Amazing Video-VoIP product from Sony

    c-net story. Sony launches free Internet phone service.
    Amazingly poor. How can a player like Sony get so many things wrong?

    I tested the Sony IVE this morning with fellow Skype Tester from Leipzig, Germany, Claudius Henrichs. His comments were summed up in a Chat Message in Skype: he sent me the emoticon for "puking".

    The video images were filled with colour distortion and blur.

    8 cents per minute! US and Canada ONLY! Plus $10 per month for the premium plan! Give me a break...

    Sony's IVE is server-based. The lip sync was good. Has a neat feature to record the video/voice call.

    Find the perfect plan for you.

    Thanks to Anders Jacobsen, my blogging buddy in London, for the heads up on this news item. And thanks to Claudius for testing with me.

    Skype Journal’s Phil Wolff had this to say…

    The question is not one of high end quality. It is a question of being good enough to get and keep the first generation of video customers. Sony can always buy different technology. But this puts them in the business and Sony is nothing if not a great marketer. If they do nothing but bundle starter offers with all their PC and mobile related products, they could have sizable market share in a few quarters.

    Subscription to one service leads to others and Sony is in a position to strengthen those relationships. Remember too that Sony has a content business, and that having video subscription relationships enables cross-promotion for games, movies, and music.

    This is not a Skype failure. If Skype had been shipping, or even able to demo, a reliable, attractive, scalable video product six months ago, they might have figured into Sony's make/buy choice. Even if they had product to sell, Skype may not have been able to come to terms with Sony's desire to white label the video tools or to embed Digital Rights Management and other user-hostile policies. Skype could have, and may still, become the value-add network of choice for Sony's rivals. Much depends on whether Skype's video road map keeps Skypers as conversationalists and self-publishers instead of customers to be pimped a la Sony.

    I did not wake up in a bad mood. Somehow I keep feeling I have missed something in Sony's new offering. Maybe someone can point that out to me.

    November 16, 2005

    Omens: Skype and Google

    Guest post by Lee Dryburgh, University College London.

    A couple of weeks ago I slumped into my office chair with fairly depressed thoughts in relation to telecoms. I had been startled as a kid by wide area communications, in particular telephony. Pictures of the Skype package handed out on the streets of LondonWith a cheap handset I could transcend space seemingly to anywhere on Earth by dialling a digit string. It was with no surprise that upon university graduation (computer science) I began working in telecoms (writing SS7/C7 protocol decodes). Since then I have been fairly well remunerated by every major telecoms vendor (with the exception of Ericsson) and by a string of operators, both cellular and fixed line around the world for my technical services. Not only has the income been good but I have had the opportunity to work at the cutting edge of technology for the best part of my work life. It was with this in mind that I sat depressed with the thoughts of telephony becoming a freebie application like email; Pictures of the Skype package handed out on the street of Londonthe resulting drop in operators and their respective vendors, the subsequent drop in demand for people like me and the lustre drop surrounding telephony. I had only just began to wonder if there was some hope in terms of maintaining a good financial lifestyle in telecoms and whether something would keep up the lustre when my Skype client began to ring.

    I answered and it was an eight year old kid I did not know. He talked at me about Skype, Teamspeak, chipping Sony PS2s, P2P sharing for obtaining games and so on. I waited for social graces such as informing me who he was and why he was calling me as I was not even in Skype-Me mode. This did not come. So I asked if his father maybe wanted me and he seemed confused at my question. He got further confused by my questioning to obtain his motive for calling me. I eventually got his message though – he was calling because he can and this is now normal.

    Fast forward to today. I was sitting in a lecture at the University as part of the requirement for my engineering doctorate in telecoms. The lecture was meant to be on telecommunications and Internet convergence (yawn, this is nearly 2006 not 1999/2000). After repeated ramblings on Class A-C Internet addresses, dial-up Internet discussions using PPP in Windows 95/98, the lecturer moved onto access networks. He had just finished saying that operators would continue to exist since somebody must pay for the infrastructure, in particular the access part when my RSS reader pulled a headline from a few days back claiming Google would be offering free WiFi access in a second city.

    Closer to lunch he stated that he did believe that Skype would not be a success because if it pinched operators they would simply block it. This is such nonsense (in free, democratic countries) that it is not even worth my time spitting out chars to disprove. As we came out of class and left the building, there were street teams handing out free Skype handouts – headphones, CD and 30 minutes of breakout calling (Skype-to-PSTN). On returning after lunch I heard a student bring it up with him and I heard some kind of half-hearted mumble that nothing is free. Of course I do not disagree, I just happen to think that the lecturer's position as CTO of a small operator may not pay for his retirement. Operators (particularly outside of the US) are failing to align themselves with the dramatically changing landscape (beyond good apps I know the operators will not deliver, it is a question of ecosystems and dynamically slicing money out of transaction chains).

    In the afternoon he stated he thought 3G may win out against WiMax and touted IMS but could not list any applications for it. IMS is pushed as the intelligence (preceding it is IN, which was a telco failure) for the new IP converged multi-service network. It was only yesterday he was rambling about ISDN and then ATM (B-ISDN), failed operator lead converged multi-service networks. This got me depressed again, but maybe another omen will appear tomorrow! Lets see.

    Lee Dryburgh is a graduate student at University College London and blogs his adventures in telecommunications technology at MyDoctorate.com.

    November 15, 2005

    Airset + Skype = Lifeware

    airsetskype.png
    There's a new calendar+groupware in town for Skypers and it brings some slick new features with it. I met yesterday with the management team at Airena who took me through the paces on their Airset - Skype integrated solution for group management. AirSet software allows users to manage all their groups - family, work, social - in one place using a free Web-based service that includes calendars, address books, to-do lists and blogs. It's an interesting product and I've extended my testing to a group calendar for the Skype Journal and another for the family.

    Airset was described to me as a "Lifeware" product for the small companies, and individuals that want control of their life but don't have access to MS Exchange servers and the complex systems that groupware traditionally requires. The more I've played with it the more it makes sense to me. I'm not part of a large company and yet I do need to coordinate calendars, and updates with others. Similarly, many social networking services for me are simply 'broken" as they don't integrate effectively with the events in my life. It's also responds quickly as a result of being "Ajax-enabled". I'll leave that to the real techies.

    I'm pleased to see Airset incorporate Skype. By using Skype presence information and adding easy calling it provides a whole new dimension to managing events. It's also yet another illustration of where communications is going.

    airsetskypecal.png

    Thinking about setting an appointment for the group; Skype makes it easy to check online; potentially reducing time and adding productivity. By adding Skype, now voice services are integrated so instant conference calls or mulit-chats can help with what were once logistical nightmares. Airset is also demonstrating what "mashups" are all about. If you look deeper they are also hooking into Google Maps and tying mapping information to contact details. Thus uploading your contacts means you now have a map at a click for everyone.

    A point worth remembering is you can manage your groups, (eg a groups calendar) and never ever have any of your contacts join up and be Airset members. AirSet will still send them messages and reminders. For those wanting to augment email reminders with mobile updates then Arena has a premium service which I'm sure is going to evolve to add a lot more. Updates are sent by email and SMS is ready to integrate with your mobile phone. Overall it synched quickly and easily with my Outlook contacts and calendar system. I even feel happier that I now have a backup for that part of my life!

    There are other Skype related groupware products in the works. However, this is a strong signal (even late!) that companies providing other core services (eg an accounting package) should be racing to add VoIP functionality to their solutions. Another thing to keep in mind. Airena like others should be complemented for testing and moving forward with Skype and Google Maps API integrations. However, soon we are going to see IM agnostic solutions. Airset could just as easily cross connect different IM systems or turn their learnings to Google Talk or Gizmo.

    So whats your Calendar solution? Does it integrate with Skype? Can you access it anywhere?

    Five Reasons NOT to block Skype

    By Michael Gough with Bill Campbell

    Michael GoughBeing a security consultant, I am always amazed when I read articles like the one I recently found on blocking Skype. The firm Info-Tech Research Group in Australia cites in their report “Five Reason’s To Ban Skype” claiming that the popular VoIP technology is just too insecure for business use. These blanket statements are grossly inaccurate as each business is different and has the responsibility to set their own policy to match their specific need. Many very intelligent Fortune 500 companies approve and use Skype for internal use.

    First and foremost a company should create a policy for any and all new technologies. The policy should ban their use until specifically allowed. This should be the policy for most organizations that try to manage, control and secure their IT resources. From this perspective, Info-Tech is correct: Skype should be treated like any other IM product which many companies allow, but do have policies that state "Not for company sensitive business use." This means chatting abouyt the weather is fine; discussing mergers is not. Most of us know the difference. Info-Tech estimates that roughly one-third of Skype’s 53 million registered users are business users.

    Among dangers Skype poses, according to Info-Tech:

    1. It is too firewall-friendly. Skype's proprietary closed-source VoIP protocol does not employ accepted VoIP standards like H.323 and Session Initiation Protocol (SIP). Skype's protocol allows it to traverse corporate firewalls and symmetric NATs (the part of the network that gives you IP addresses for use inside the firewall and that matches yours to a public IP address). An unknown and unsanctioned VoIP protocol freely roaming the network, without IT's approval or assessment, poses an unacceptable transgression of IT's authority over the corporate network and computing resources.

    2. Skype has too many vulnerabilities. Buffer overflow vulnerabilities are known to exist in Skype. And since Skype travels the network as data packets, conversations are prone to capture. Problems also exist with Skype's encryption format: First, it doesn’t prevent a man-in-the-middle attack and secondly, if it becomes infected with a worm (which it one day will), the worm could hide in the encryption during transmission, undetected by anti-virus software. Because the encryption is closed source, there are some unanswered questions about how well the keys are managed. Finally, Skype recently announced that all of its VoIP clients, including Windows, Linux, Mac OS X, and Pocket PC, suffer from bugs that leave PCs prone to crashes and open computers to takeover by a hacker.

    3. It poses a communication barrier with other countries or institutions. Countries like China and Oman have banned Skype already, as has the United Arab Emirates. Many post-secondary institutions in North America have banned Skype as well, in addition to most other P2P and file sharing applications.

    4. It violates established legal requirements. For example, securities brokers operate under a mandatory requirement to record and track all telephone calls. Unsanctioned usage of an application like Skype would put a brokerage at severe risk of prosecution if caught using telephony that is undetectable, untraceable, and unauditable.

    5. It is one more type of communication to secure, monitor, store, and archive. Enterprises are already struggling with records retention rules imposed by HIPAA, Sarbanes-Oxley, and other laws. In addition, the question of whether VoIP calls constitute a business record or not is a legal quagmire in and of itself. Throwing Skype into the communications mix will only further cloud the issue.

    On the other hand...

      #1 – Yes, Skype does not use either of the two most popular VoIP standards, H.323 or SIP. This is because Skype was not designed to interact with these systems, so there is no need. If there is, gateways can be used to connect the two systems together as several vendors are now developing. SIP has been known in the past to have many security issues and no solution is "totally secure." To think Skype is or should be goes against the evidence that no application is 100% secure. H.323 and SIP have had many vulnerabilities over the years and you do not see companies banning these devices. If you want to see how insecure your VoIP solution is, just download either VOMIT or VoiPong and run it against a SIP or H.323 system, with approval of your Information Security manager of course. You will find you can record anyone's voice call without permission if you have access to the voice data network that the IP phones reside on. I saw a presentation a few years ago by Ofir Arkin on VoIP security and he demonstrated how insecure SIP could be, so do not begin to think SIP or H.323 are any more or less secure than Skype – they are just different. Skype was not designed to be the corporate IP telephone infrastructure, SIP and H.323 were, so Info-Tech is comparing Apples to Oranges.

      Skype is incredibly firewall friendly, but there are ways to block the use of Skype, both from a commercial appliance perspective as BlueCoat and Verso claim to do. Chinese telcos bought Verso appliances to block Skype. You can also use your software inventory or asset management solutions or just write a script that goes out on your network, discovers any Skype clients and disable or delete Skype as needed. If you do not know how, let me know, and you can hire me to show you. Info-Tech’s blanket statement attempts to spread “FUD”, Fear Uncertainty and Doubt, about Skype to block it in the enterprise. That is unwarranted.

      #2 – The recently announced Buffer overflow vulnerabilities are no different than any application and that includes the Windows operating system that inherently runs on 90% plus of the systems in worldwide enterprises. With this logic they should also ban Microsoft Windows with all the worms, damage and financial loses companies have already suffered, clearly a much higher risk to organizations than Skype’s vulnerabilities which were identified and patched just as any application vendor does. You could, between the time vulnerability is announced to the time it is patched, do exactly what I suggested in #1: scan your network and disable Skype until it has been updated, simple and easy. Also Info-Tech did not seem to acknowledge the ‘Skype Security Evaluation' white paper Skype released by Tom Berson of Anagram Laboratories in October 2005 that discusses most of the security aspects of Skype and answers many concerns IT security professionals would have. Also as in any software, bugs are inherent and unavoidable. That is why we recommend you practice "defense in depth" to avoid the risks associated with any and all applications and especially the operating system they run on. Worms do not need Skype, they do just fine on the Windows operating system alone. Info-Tech's logic applies to a corporate VPN as well, used to secure a connection between home and work, for example. Worms have been seen and proven to pass through this encrypted channel and I do not see Info-Tech warning anyone of this threat. It all comes down to "defense in depth" and protecting the asset that runs any operating system and any and all applications running on each asset. With hardware devices in the home, like a Cable/DSL router and firewall and anti-virus software on the mobile systems, a client is fairly secure from worms. Might I also point out that Microsoft is the leader in IM with over 250 million users, far more than Skype, and also has voice capability. MSN is just not as flexible or good as Skype and I do not see Into-Tech warning anyone about this application that is used far more worldwide than Skype. They did say Skype "should be treated like any other IM product" and they are correct in this statement. Treat Skype as you would AIM, YIM, MSN or any other IM product.

      #3 – Yes, companies and countries have blocked Skype, some for fear of economic damage to their Telco industry as China has done. British Telecom specifically lowered their long distance fees to match or beat those of Skype due to this economic threat. Others block it to avoid file sharing that leads to lawsuits and sharing of copyrighted material. Company policy should dictate how to treat applications that can transfer files and that includes Email, Web based email and Web surfing which many companies allow. For file sharing, there is nothing Skype can do that Web based email cannot also do. They are both encrypted channels, Web email over HTTPS or SSL and Skype with AES, so there is no difference. Company policy should dictate use of anti-virus "auto-protect" solutions, scanning files as they are saved, just like email. Companies have the same issue with copyrighted or inappropriate material that can be transferred over Skype or any IM product that they do over email, web based email or web browsing and downloads. Skype does not increase this risk at all. Set a company policy on all file transfers and how the company will look for any and all inappropriate materials on all company systems regardless of how they get there: the rules and actions are the same. Did I point out you can disable the File Transfer capability of Skype, making it less of a risk than email or Web surfing?

      #4 – Yes, some companies that trade stock, for example, have a requirement in the United States by the SEC and OCC to monitor all transactions of these individuals to avoid any insider trading issues, as Martha Stewart are all too familiar with. These institutions also ban Web based email, scan and monitor email and approved IM solutions and yes, can even monitor internal telephone calls. There are some organizations with these requirements that should ban and control any and all communication as a part of their jobs, but these companies are in the minority and not the norm. Also the users of these companies would just go outside and use their cell phone with text messaging to conduct this sort of risky business and businesses are not required to monitor cell phone or text messaging. So what applies to these companies does not apply to 90% of all companies. Did I mention that there are recording solutions that can record Skype calls?

      #5 – If the regulatory people, of which Info-Tech forgot to mention CALEA, cannot decide what to do about all of the solutions, then how are companies suppose to cope with this? Again, a company should set a communication policy of what to use and when, so an employee uses the correct communication device for the correct communiqué. New solutions are being developed all the time and just because it is new does not mean it should not be considered. A company should have a new technologies policy that states "any and all technologies are banned until a policy is created on the proper use of these technologies." Then determine the proper use and allow the technology and monitor its use.

      Another concern that The Butler Group says that Info-Tech missed, a key reason for corporations not to use Skype — the hijacking of bandwidth. That issue is the supernode technology inside of Skype that was specifically designed to let Skype punch through network address translation (NAT) and firewalls.

      #6 – The Butler Group is incorrect in this statement. This should be little to no concern to a business that uses an enterprise firewall device like a Cisco PIX, NetScreen, CheckPoint or other true firewall. Home users that have a Cable/DSL router or any business that uses a NAT or firewall product cannot become a supernode. Only systems that are open on the Internet with a true routable IP address, the Skype client loaded and has enough CPU, memory and storage can become supernodes. Most if not all corporate enterprises worldwide use these types of devices. So losing bandwidth to a supernode is a non-issue. If a company sees this behavior, then their system is mis-configured. Thus they have bigger issues than Skype. This is something you should verify, but in reality should not find.


    In summary, you cannot apply the same logic for a company that has strong policies or regulatory requirements to control communication to every enterprise. Each company is different and should set a policy, evaluate the advantages, support, risks and costs to decide how, if at all, to apply a communication tool like Skype. Do not take Info-Tech's or The Butler Group's recommendation as absolute fact as it does not apply to 90% of you out there. If you properly secure your clients and infrastructure with "defense in depth," the risk of using Skype is far less than using Microsoft Windows or laptops without encryption.

    Michael is a Computer Security Consultant and delivers security consulting services to clients of a Fortune 50 Company where he works. Been at it for 18 years. He also presents for his company at many trade shows, presenting at conferences working with associations and groups advising agencies like the FBI on Skype security and Center for Internet Security on wireless security. Michael knows Skype. He is the man behind the hot web sites www.SkypeTips.com and www.VideoCallTips.com and the main author for "Skype Me" by Syngress press. The book will be available in December 2005.

    More on Skype Blocked in China

    By Richard Zhao Liang (赵粮), Beijing and Bill Campbell

    zhaol2005.jpg


    On a previous post, “Skype’s Road to China”, I introduced my view point of Skype in China. Skype’s future is not as bright as it is in other countries because of the restrictions, regulations and market circumstances. Then along came the emerging technology/product from Verso, with a product to “block PC-to-phone”, i.e. SkypeOut. SkypeOut was reported to be blocked at Shenzhen and other three cities at China.

    Part of that story was covered in these pages. As well as in the pages of Forbes and the Wall Street Journal.

    Now we see many articles headlined “Skype-Blocked in China” in newspapers and journals.

    “Chinese government officials have been generally tolerant of VoIP software, such as Skype, that is used to make calls from one PC to another. But the ability of Skype users to make calls to a phone via the SkypeOut service is more sensitive, because this directly affects the revenue that operators such as China Telecom earn from international phone calls.”

    This “blocking of Skype” is “bureaucratic politics” says Clark, managing director of BDA China

    The game in China is all about revenue. It’s well known that Skype is different from Vonage, the latter is protected in the USA as a VoIP service provider following FCC regulations, while the former is not. Vonage pays for the network infrastructure it uses. Because Skype makes money from network infrastructure of other Telco companies without any revenue sharing or settlement mechanism. This does not play well in China.

    In China, PC-to-Phone and Phone-to-Phone VoIP services are restricted to as “basic telecom service”, and only a few state run Telco companies are allowed to offer this service. Although foreign companies will get more penetration opportunities as the WTO deals helps to open the telecom market, but this is unlikely to benefit Skype, unless Skype succeeds in transforming itself into a more transparent and open technology, e.g. communication protocol, key management, billing data output, interoperability with SIP.

    It’s obvious that Skype is a killer technology. It provides voice and video services at a very lower cost. (of course, not zero like what Skype spend on their services). It’s the responsibility of the Ministry of Information Industry (MII) to represent consumers to force the service providers to make use of advanced technologies at the possibly earliest time (if they won’t, new licenses will be issued to other providers). But, as to China Telecom, China Netcom, and other service providers, they won’t give up their monopoly privileges currently have unless they are forced to. So “blocking Skype at China” is only a short term ploy by the Telecoms as they prepare themselves for the uncertainty of the future regulations.

    The differences between PC and “Phone” are becoming more and more obscure, so it will be more and more difficult to distinguish “PC to PC“ against “PC to Phone”. That’s why I suggest Skype’s road to China lies at penetrating into those handheld devices with WiMax, WiFi, GRPS, 3G wireless link.

    30 minute News Flash: Two articles about Skype making progress in talks with China. Thanks to my Skype buddy Gary Weir in Collierville, TN.

    UK PRESS: Skype In Talks To Launch Service In China

    Skype optimisic of launching computer-to-telephone call ops in China - report

    Are Telco's beating Skype to the Video market?

    Well, when Mexico beats you to the market you know you are a laggard.

    Bloomberg.com offers this story:

    "Telefonos de Mexico SA, Latin America's largest fixed line telephone carrier, is introducing a video telephone service nationwide to help fight competition from internet calling."

    And France has their telecoms pushing video called Visiophony

    While the Danes have launched IP video as well.

    Nilkas this is getting embarrassing. I thought you were the Telco killer. (grin)

    Thanks to SJ's man on the street in Denmark, Torben Nyhuus for this story.

    SkypeIn for Germany with a twist…

    Tony Steinegger, Vienna, Austria

    Tony.jpg

    The huge Spanish Telecom Telefonica partners with Skype to bring SkypeIn numbers to Germany. This was announced in the German media early today

    The SkypeIn Beta service is available for all German residents effective immediately. Every German customer will have the possibility to obtain a SkypeIn number. Here is the twist, for the area he is living in (e.g. a person living in Hamburg will receive a number for the Hamburg area).

    Skypein2.jpg
    Due to the regulatory situation in Germany, a few other special requirements apply:

    1) Every user has to provide his personal name and address information. As mentioned earlier, you have to live in Germany to be eligible.

    2) Numbers can not be chosen, they will be assigned. Subscription is again available for 3 months and 1 year.

    3) All data provided will be verified. After Skype received the payment, they will report the customer information to their service provider and will inform the user via email about the process and status.

    The entire process should normally take 1-2 days to complete. Update: A German friend did a live test and it took only 10 minutes!!!
    So what is the advantage! The economic incentive is now Skype users can consider dropping their 20 to 30 Euro per month landline.

    Need help? German-speaking Skype users can also find help in the support forum Our German Skype Forum has over 3200 active members.

    November 14, 2005

    Will $5000 prize woo Skype Developers to eBay?

    The prize list is certainly attractive. There are three main categories:

    1. Category/vertical search (re-mix eBay to help people find things more efficiently)
    2. Web mash-up (re-mix eBay with another Web service)
    3. Multi-platform (integrate eBay with Skype, PayPal, Outlook, GNOME, TiVo, etc.) applications

    The eBay Developer Challenge 2006 starts November 14 and ends January 31.

    Thanks to my Skype buddy Gary Weir for the heads-up on this news item.

    Seems open only to legal residents of the US. Very strange that eBay would be so provincial in their outlook after buying Skype. H'mmmm...

    November 10, 2005

    Hybrid Phones Coming

    N009 WDCT ascalade.jpgI think the device market is under-rated by the traditional IM clients. This example from Ascalade (VON brochure) is a residential dual phone that can connect with both VoIP clients and PSTN simultaneously. Note this one doesn't work with Skype yet, it's designed to work with SIP solutions. Still embed Skype in the box and who needs a computer?

    When could we see a Skype version? Perhaps sometime early in the new year. What's the achillies heel for all these devices? I see two currently. They haven't yet solved the text chat messaging opportunities, while many are stuck with memory problems when you have more than 80 - 100 buddies.

    Skype targets business market

    The signs are Skype is targeting the Small to Medium Business/Enterprise (SMB). Niklas Z. doesn’t say so in words, but his actions certainly point in that direction.

    The first big SMB flag waving pointed out by the mad muppet on the Skype Forum was a job posting on the Skype web site here:

    Product Manager Skype for Business Ref: PMSB-SO Lead the development of Skype for SMB and enterprise

    But many other flags have been waving in the past 12 months:

    A Network Administrators Guide

    The announcement of Skype Groups

    The Security white paper

    The ability to disable the API and File Transfer

    Other flags can be seen flying inside events. Robert Hernandez, International Alliance Manager for Columbus CRM is who attended Skype Day in Japan earlier this week told me,

    “the conference was attended by about 1,000 participants, almost all business people in dark blue suits. Niklas gave a well prepared talk about Skype in Asia and also directed mostly at Skype used in business. He mentioned Salesforce.com and Columbus/SuperOffice integration during his talk. I could say the whole theme was about business usage of Skype, with the exception of highlights on the PCHome and Livedoor community.”


    The opening of the business market will likely change the Skype Developer Ecosystem dramatically for the better. This market segment will pay money for solutions while the consumer segment wants it all for free.

    Skype to PBX solutions will emerge in the coming weeks. Watch for the review in these pages.

    Skype in the business market will likely attract some real players with some real money. Exciting times ahead.

    Skype as Personal Memory

    Blogs become a memory aid, a backup brain, if you will. A compendium of ideas and observation, some incomplete, others seeking connection, but they are snapshots day by day of our intellectual lives. So much so that a good practice is to review your posts. Look through the past month, the past quarter, the past year for patterns, for ideas you'd started to express that you can now finish, for rough ideas you can polish, for events and people and places that you'd forgotten were a part of your life. This introspection, this audit, makes you more aware of your progress through time, as a witness to your own life and as a critic of your own voice and perspective.

    I've been blogging since 1998, more or less continuously. And those blogs are a legacy of my life and thought and expression since then.

    But long before that, since Windows 3.1 days, I kept phone notes. Text files with names like "fn 19970423 Dad.txt". They are filled with often useless, context-free notes of the day, some transcribed from Post-Its and others written straight into Windows Notepad. Lots of phone numbers that ring to different people, lots of first names I can't recall, fragments of dialog that meant something at the time, and breadcrumbs to people who might have been colleagues, friends, family, or lovers.

    And with mobiles and Skype, I spend more time in conversation than just about any time in my life.

    Skype is helping a little bit.

    Depending on my configuration, Skype keeps copies of my chat conversations. I can title text chats for better recall. And with one of the third-party plug-ins, I can record my voice calls.

    I live with Skype running all the time so I want much more.

    I want Skype to help me keep better notes.

    • To keep more context of my conversations (date, time, full names, links to related conversations).
    • To keep promises made.
    • And promises kept.
    • All the calls I make, even if they don't go through.
    • All the voice mails I leave, even if unrequited.
    • Every attempt by people to contact me, whether by chat or by voice or video.
    • Any and all profile information available to me about my friends and all conversants, snapshotted over time - not just updated.
    • And let me annotate transcripts and files with notes that aren't actually part of the chat transcript or audio in the call.
    • Let me tag each conversation if I want.

    And I want Skype to help me use those memories.

    • To organize them, by date, by topic, by social distance, by social context.
    • To search them.
    • To bounce that data across other systems for enrichment, like looking up people in LinkedIn or syncing my Skype contact list with my Yahoo! and Gmail address books.

    Memory is one of the elements of intelligence. By helping me understand and use my social interaction history, Skype makes me smarter. You amplify that intelligence by bringing that help to me at specific moments when I need it (when someone calls, when a contact or prior conversation is mentioned during a call, when citing a conversation in an email or a blog post or another chat). You help me manage myself by helping me see deep patterns

    • in my relationships (this person was a close friend but you haven't talked with them in six months),
    • in my behavior (you seem to call this person every Thursday before lunch),
    • in my interests (you seem to be talking about Logitech a lot this month), and
    • in my use of time.

    Please: make me smarter.

    Skype as Collective Memory

    Public conversations make the world smarter.

    Blogs are one-to-many communication. My words, flung to the Internet. Scoured by search engines. Subscribed to or stumbled upon.

    Skype conversations are mulitparty. It's the difference between a standup comic with a microphone and an improv troupe. Between an a capella soloist and a choir. Between a soliloquy and a play.

    There is a conversation among bloggers, if you can call it that. Threads very loosely joined. I see something in someone else's blog and post a reply in mine. Mostly, though, blogs are monologous. Monoblogs, if you will. Masterblogtion, to be unkind. Conversations, like sex, are so much better when you're not alone. They have the gusto of interpersonal psychology. Dramatic structure. Clarification of thought. Action and reaction.

    When we treat multiparty conversations as blogfodder, is it useful? Often. We see this, to a degree, in some of Bill Campbell's interviews. All parties consent, one party cleans up a conversation and publishes it. Then Skype Journal's readers become privy to heretofore private conversation. And they can capitalize on Bill's access and effort. Later, strangers will find it via Google, other bloggers will link to it (it now has a permalink), and that little talk is now history.

    Does making private conversations public (some might call it publication) serve a public good? Build the creative commons? Yes, to the degree the conversation itself warrants it. The same logic that applies to blogging and podcasting applies here.

    Some tools, like Pamela, make it easier to archive my conversations on servers by blogging the text chats and podcasting the audio ones. Few of my conversations are Google-worthy, let alone blogworthy, but some will be important for private family blogs and other conversations will be handy in private project and team blogs.

    So the tools and personal incentives are coming together to make conversation sharing cheap, easy, fun, and rewarding.

    Skype and others of its species approach a threshold moment, a tipping point, where their users may contribute more content to the searchable Internet than does the blogosphere.

    For every voice chat I have, I have 10 text chats, so it won't take many Skypers publishing conversations to become a significant factor in search results.

    As millions of conversations leave digital footprints, joining our collective memory organ, and as we choose to publish some of them the way we do blog posts, we'll see a new connective tissue emerge. A Technorati of dialog. A Google of conversations. So I can discover other people talking about the same local issues that I am. So I can join ongoing conference calls the way some people join a listserv thread.

    And as our conversations enter the commons, we will be that much smarter, that much more connected, that much better informed about our world, our communities, and ourselves.

    Redesigning your site for Skype toolbars: Four tips to boost commerce

    Excellent service deserves some praise. I needed a new transformer for our low-voltage kitchen light, because the old one was cutting out. Big bad vibes to manufacturer Brilliant whose customer service was worse than useless. Our plumber (another story - leaky shower, insurance claim, big hassle) recommended Edmundson Electrical for getting a part. They were superb — the guy helped me find the right part, called me back after checking with a colleague, and the price was good too. I’m pleased to have done business with them.

    But go take a look at their web site. Now, I’ve upgraded my Flash player this evening because of a security alert. But when I went to view their site in the old version of Flash using Firefox, it didn’t work at all. Usual moral of story, don’t use Flash unless it adds value. I had to load it in another browser, and even then because of the Flash I couldn’t just cut’n’paste their phone number into Skype to check their opening times (not on the web site - duh!) and whether the part was in stock. (There’s a Flash-free version, too — hope your auto-detection works better than it did for me.)

    With the release of the Skype browser toolbars, now is a VERY good time for merchants to go and take a look at their web sites and re-think their customer contact strategy. These toolbars are going to change how people use telephony.

    Firstly, get the mechanics right. Will the call go through to the intended number? If you’ve not expressed it in international format, and it’s not clearly a North American number, you may have a problem. Particularly if the domain doesn’t give a clue as to the country (e.g. .com), or gives the wrong clue (e.g. localised domain names for countries like Ireland, but a pan-European call centre in the UK.)

    Next, make sure it’s a number that’s callable internationally, if that’s your intention; or exclude international calls, as need be. Some numbering ranges are deliberately restricted to international callers, or have strange cost structures (e.g. 0870 numbers in the UK).

    It’s also a good time to re-think whether you want to have an 800-style number. There’s a bigger cost, for sure, but even the folk with the basic version of Skype can call these without subscribing to SkypeOut. How much business can you afford to lose?

    You also need to re-think your contact strategy. The number on your web site may start to drive a lot more of your calls. Do you just want to have a single mnemonic 800-type number (e.g. 1-800-AIRWAYS is British Airways), and force people to navigate an IVR? Or break it down into IVR-bypassing numbers? Do all numbers and internal destinations deserve promotion on your web site? Which ones drive revenue and customer satisfaction? Which ones are just cost?

    Telcos are used to using their network distribution muscle to control the application services. Now the boot is on the other foot; the money isn’t from the phone call, but from the introduction. Companies like Google, Skype and Microsoft out-distribute the telcos easily here. The real fight is on who gets to display and re-intermediate these inbound call channels. By the time the call starts, the economic activity is all over! Soon these new entrants will start to upgrade the experience to “Voice 2.0” standards, with better call quality, multimodality, identity etc. built in (“bright purple minutes”, Jeff!). Would you rather place a PSTN call and have to dictate your details, or a Google Talk call which makes the experience simple and privacy-enhanced?

    Regardless, the job of being a telco manager at your everyday corporation is about to become a lot more interesting and high profile. No longer do you have a single “phone system” to worry about, but rather a whole suite of possible voice-enhanced and real-time customer interaction channels. I recommend having lunch with your e-commerce team in the next few weeks. You’ve got work to do.

    via Telepocalypse

    .

    See you in D.C. on Thursday for Peripheral Visionairies 2

    Most conferences are lovefests, fraught with groupthink. Not this one. Jeff Pulver brings combatants together. He exploits the tension between telecom upstarts vs. incumbents, regulators vs. entrepreneurs, industry vs. academe. It's dramatic (if you don't mind the language of lawyers and lobbyists). If I'm lucky, I'll understand a little more of the conflicting interests, the rhetoric, and their awareness and understanding of Skype.

    If anyone wants to grab a coffee, beer or meal on Friday, call/skype/email me.

    November 09, 2005

    KishKish - Software Solutions for Skype

    One of the first Skype Developers to make use of the Skype API was Alex Rosenbaum. He launched SAM which I believe is still the number one downloaded answer machine for Skype. SAM is now part of a range of products including a cellular gateway being developed to help small business users more efficiently use Skype. KishKish is the name of this new company.

    kishkishmobile.png
    SAM - KishKish SAM will pick up the call, play a greeting message and the "all-time classic beep", so the calling party will leave a voice recorded message. Why try SAM? SAM provides controls that Skype Voice Mail still doesn't manage. If you have a desktop machine and it's on all the time then SAM has some features that may be useful to you.

    KishKish Book enables users to create groups, sort contacts within these groups, set alerts, and initiate multi chats and conferences. While we are still waiting on Skype's contact management features to emerge, the KishKish team is working towards new methods of managing Skype data.

    KishKish Mobile: This is the most interesting solution of the lot. It is a Cellular Gateway for Skype users. Receive the Skype call when You are away from your PC. Call your Skype contacts from your mobile phone, etc. It seems like many other systems until you see they have set up a system to forward Skype calls over GSM. Thus saving you SkypeOut minutes. More details here

    I hope to take a more detailed look at their gateway solution soon. While it is likely to have more appeal in Europe than the US it's good to see the KishKish team working to integrate Skype cost effectively with mobiles.

    Skype WiFi Phone by Accton: no computer needed

    Called the SkyFone, developed by Taiwan's Accton Technology. Read the story carried by DigiTimes and Yahoo News.

    Thanks to my Skype Journal man on the street in Denmark, Torben Nyhuus for the heads up and links for this story.

    Very meshy

    Will mesh networks necessarily evolve in an ‘open’ direction? I see this as an assumption, and one which is not necessarily true.

    We’re seeing a progression in the nature of tele/com over a 50+ year period. Pre-Carterfone and the deregulation process, you owned nothing. You might even have been forced to rent your CPE from a limited telco-controlled selection.

    30 years from now, we anticipate a complete reversal. The users, directly or indirectly, come to own the network. That could be via direct ownership, such as mesh or customer-built fiber; indirect, via some co-operative, housing or municipal association; or “reversed” where the other “end” of the end-to-end stupid network is someone like Google who subsidises connectivity. In any case, the telco has no more say over the transport than the company who laid and maintains the road outside your house has over where you drive.

    We’re just in a messy middle transition phase with some unfortunate path-dependent detours.

    The physics suggest a very large future for mesh networks. We can make up for hard Shannon limits by substituting computational effort in the devices. This computational effort is currently limited by our technology and imagination rather than physics, and seems set to remain so for several decades to come.

    Now for the hard question: will the co-operative, open model of the IETF/IEEE necessarily triumph in implementation of mesh networks?

    Future A: We end up with self-configuring, open, abuse-resistant mesh networks that easily attach themselves at suitable points to open Internet long-distance backhaul. The problem is mainly one of technical co-ordination (e.g. as the Wi-Fi alliance does for 802.11 interoperability).

    Future B: We end up with closed mesh networks “owned” by those with the greatest distribution muscle. These need not be telcos; indeed, MotoNet and NokiaConnect are just as likely. The problem becomes one of economic co-ordination. For example, Nokia mesh devices are more attractive because Nokia has negotiated a broader coverage of back-haul provisioning and interconnect agreements; and Nokia’s 30% global market share gives it a decisive distribution advantage in attaining a critical mass of devices.

    (If you’re a long-dated bond holder of a mobile operator’s debt, you’re excused now if you need to make a quick trip to the barf room, since neither scenario seems to play well for you.)

    I find it really hard to discriminate between these futures. Are closed networks like Skype an inevitible short-term solution to integration issues of new technology, with the long-term always the property of open networks?

    Sticking with the app layer as an example, will Skype prosper because it’s “cost of entry” is zero, unlike the prior closed e-mail operators like Compuserve? What are the real determinants of whether networked systems become ‘open’ or ‘closed’? Do those terms really have meaning?

    Open for comments!

    via Telepocalypse.

    November 08, 2005

    Simple corporate security tip: disable Skype API and File Transfer

    Skype security has been a hot button for Skype bashers and players in the media since Skype published their security white paper.

    Security is more than just end-to-end encryption as security expert Michael Gough pointed out in these pages on October 24.

    Bill, I would add that it is safe to say "a company needs to look at their company security policies and how a company would use Skype, but in my professional opinion, the way Skype has implemented security and encryption should fulfill many companies’ requirements for a secure voice client solution. It all depends on how it will fit into your network infrastructure and fulfill their business needs for each particular company as far as how to use Skype effectively.

    Part of what Michael is alluding to in using Skype effectively are enforcing policies for use of the Skype API or the use of Skype File Transfer function.

    Both these functions can be independently disabled in latest Windows Skype Version 1.4.0.84. It is not all that well known that you can do this.

    But I found it on the Skype Forum and spent some time today testing it.

    You need to make a simple addition to the computer registry.

    Here is a script that will disable the API Download file
    and another that will disable File Transfer Download file.

    You can read the script using NotePad. If you rename the file to be dot reg instead of dot txt it will execute and make the appropriate changes to the registry.

    Remember to create a restore point before you make changes to the registry.

    Handling an incoming Skype call while in a call

    The story goes like this: you are in a call. Another call comes in. You do not want to put the current call on hold. You do not want to have the call go to voice mail. You hate playing VM tag.

    Right click the call tab and select, “Reject Call”. This sounds like a really serious provocative action, but it simply sends the caller a “Busy” signal. They know you are here. You can respond with a quick Chat Message that says, “hang on, in a call. give me 5.

    Reject.png


    The secret to learning the deep functions of Skype is “Right Click” everything. Try this, “Right Click” the Addressbar….

    Bombino - Mobile Conferencing with Skype Buddies

    bombin0.png
    Vitaly Repin of Ice Brains Software (Russia) has launched Bombino, a smart variation on a Skype call forwarding plug-in. With Bombino you connect your mobile to Skype and use it to call your buddies or even create conference calls. In some countries this strategy wil work well with a prepaid mobile account. Thus it has some similarities to what Jyve and iSkoot offer. However, Vitaly goes further in integrating it with SMS. He's creatively used the SMS Gateway from Connectotel. All you have to do is SMS Bombino to launch your call or conference. This will only works with GSM phones. Bombino is available for Windows and Linux. Bombino has a 10 day trial period. After that it is 10 Euros.

    Further details are described in the Bombino Manual. Comands are simple and described there. Vitaly has also built in additional security measures so no one can hijack your Bombino. Who knows, this almost looks like a service opportunity.


    Technorati Tags: sms gateway, skype, gsm phones, mobile, call forwarding, security measures, wil work, service opportunity, repin, additional security, trial period, hijack, brains, buddies, variation, euros

    November 07, 2005

    mVox MV100 Speaker Phone

    mVox100.pngI've had an mVox MV100 USB speakerphone on my desk hooked up to Skype recently. It's simple and it works. Just plug it in and it is ready to go. It looks very similar to the Actiontec VoSky model
    that Bill reported on last week. If you like talking in a hands free speaker phone environment, find yourself out with your laptop and want to bring the whole boardroom into a conference call then this is a good solution. It's light weight and needs no software to set it up.

    Specs from the mvox site:

    * Full duplex speaker phone with 110dB peak volume
    * Speaker: 2w peak, 40mm,4ohm, 500Hz to 5KHz
    * 8KHz input sampling rate
    * USB Audio
    * 2.5mm headset jack
    * Dimensions: 3.2 x 2.2 x 0.8 inches (8.1 x 5.5 x 2.0 cm)
    * Weight: 1.5 ounces (42 grams)
    * DSP voice Processor
    * 40 mm mylar speaker and Electret Condenser omni-directional microphones

    The MV100 comes with a mini-disk that loads a small software program that enables additional control over the volume control There is no volume control on the device itself. This doesn't appear to be a shortcoming in my use so far. The MV100 retails for $39.95 which appears consistent with this type of device. mVox also makes a much more sophisticated bluetooth speakerphone the MV900.

    Separately, I still believe there is an opportunity to create better devices that will more effectively integrate with Skype. These are things I'm looking for in future speaker phones.
    1. An answer and hangup button or voice commands.
    2. Multi-modal. It need to integrate with other devices that may be plugged into the PC. Thus can it run with a handset and headset plugged into the PC at the same time. Can I switch between devices while in a call?
    3. Volume controls, mute speaker on the device would be useful. These can tie into the Skype API.
    4. The VoIPVoice products have demonstrated the capability for voice dialing. This could be intergrated into speakerphones as well.
    5. Log-in by voice. Use voice recognition to log into and out of Skype and set online presence and status.

    The telecom menopause

    I’m a bit short of time, so I’ll keep my comments brief. But I have to echo James about the just-announced first phase of the Amsterdam municipal fibre network. They are creating an open “layer 1” fiber-optical network, with a diversified ownership model, low cost of deployment, and no public subsidy. This has more significance than meets the eye at first look, since muni network announcements are ten a penny these days.

    I’ll chop out the tedious logic (and the effort of constructing an argument) and jump straight to the conclusions:

    • The natural unit of purchase of connectivity is not necesarily the household. I see it polarising upwards around the municipal subdivision, and downwards around the devices tethered to a given access network. Application-level price discrimination disappears at one extreme, and is embedded in the form factor of the access device at the other. In response to James’s musing on the privatized market structure, I would only add that the failure was to make it easy for users to co-ordinate in their purchase decisions. We manage it for garbage collection and roof maintenance, but somehow struggle when it comes to telecom.
    • The only escape routes from the paradox of the best network are (i) out-distribute the other guy by having a network that reaches places and offers capacity that the others cannot match. Verizon Wireless is following this in the USA, for example, offering speed and coverage the others can’t rival; (ii) move to a new ownership structure that better aligns user and network owner interests. OPLANs are an example, as are vertically integrated muni nets, mesh nets, user-built nets, etc; (iii) Get a politicaly-mandated monopoly/duopoly. This is the Baby Bell approach. Sustainability of this strategy remains in doubt.
    • Telcos that divide connectivity from service, by design or through regulation, are in a better position to survive. I think BT will still be around in 30 years, and they’ll bless the day that the regulator forced their access division into being, and wish they hadn’t voluntarily gone further. But they’ve got to get leaner and meaner to compete against upstarts without legacy pension promises, union rules and wannabe media company distractions. Dig deep into your engineering, project management and finance talent and you’ll live to see another day.
    • You can’t put the genie back in the bottle. It only takes one Napster to make people see that the music and the disc were separable. It only takes one Amsterdam to succeed to blow away the “it doesn’t work” argument. Bit haulage and application service are equally separable and economically viable independently.

    If you’re ever invited to a funeral for a tired and expired telco, I suggest bringing some tulips to lay on the grave. Just don’t grin too much, folk will get suspicious.

    via Telepocalypse

    Skype Jobs: Volunteer, Marine Science Institute, Redwood City, California

    Web Site Developer

    Description: MSI is in the process of creating a live, interactive distance learning webcast. This webcast will connect marine science instructors from our ship on San Francisco Bay with virtually any school, any class in the world. We are looking for a volunteer to help us design and develop a website that will host the webcast. Most notably we would like the site will have a QuickTime window and Skype VoIP imbedded within it.

    Great opportunity for anyone looking to add a cool website to their portfolio/resume. This opportunity can be completed from both our offices or as a virtual opportunity.

    Required Skills: Technical Web Development knowledge required. Access to and knowledge of Dreamweaver or similar software would be great.

    Organization: Marine Science Institute
    Location: 500 Discovery Parkway, Redwood City, CA 94063
    Categories: Children & Youth, Computers & Technology, Environment

    Skype is becoming synonymous with "talking" among users.

    November 06, 2005

    What a hoot: Live from Skype day in Japan

    So I was lucky enough to attend one hour of Skype Day in Japan. Without leaving Canada.

    I watched Niklas's keynote. Had a tour of the exhibits. Had a chance to say hi and smile to Niklas and Vince (the Skype guy in Japan).

    Video is awesome. Live is awesome. This is Robert my camera man at Skype Day in Japan. He is the COO of PChome and IPEVO. Splits his time between Taiwan and San Jose.

    robert1.png

    After the keynote by Niklas he took me on a tour of the exhibit hall. Plantronics was there, IPEVO, RTX... and new people we have never heard about... PBX's and stuff.

    IPEVO.png

    Here is Niklas sitting next to Robert, Niklas waves and says, "Hi Bill!"

    nik 3.png


    The keynote speech by Niklas was followed by a presentation by "Mr Jan" the Chairman of PChome. The biggest and most successful Skype partner.

    I met Mr Jan at Skype Night in California. He waved and said, "Good to meet you again Bill." I was there!

    Mr Jan2.png


    It was an exciting event. All made possible by Skype Video.

    Big audience of suits! Not California!

    suits2.png

    I hope to have more details tomorrow, if my contacts drink tea. the rest of the night. (grin)

    Thank you very much Robert for being my eye in Japan.

    The scoop on Skype Japan

    In a few hours the Skype Day in Japan begins.

    Some people started the party early. Lenn Pryor who leads Skype's Developer Program is in Japan for Skype Day celebrated his birthday. Hosted by Skype International Marketing Manager Melany Libraro and Shinici Iwata who leads the Skype Developer Program in Japan. Lenn's gift, an iDog.

    lennbirthdaynov8.png


    "Happy Birthday, Lenn", from Skype Journal.

    Thanks to Iwata-san who shared his pics with me of the birthday party.

    I just realized something. The three top guys in Skype's Developer Relations Program, Lenn, Iwata-san and Lester Madden, all hail from Microsoft.

    Robert Hernandez, International Alliance Manager for Columbus CRM is attending with his wife Dian. He promised to get some photos for our Skype Journal readers. Robert and his wife hail from Prague, Czech Republic.

    Of course Dick Schiferli and Robert also spent time working for the beats in Redmond, Washington.

    Another attendee will be Robert Lo, COO of PChome and IPEVO the developers of a family of Skype Certified USB handsets.

    Looks like an exciting event. It is billed as a Global Partner and Developer Conference. A similar event is scheduled for London on November 30.

    More from Japan later today...

    November 05, 2005

    Skype Jobs: Brightpoint in Indiana

    Brightpoint North America is hiring a program manager in the wake of their deal to distribute Skype-related products. details...

    Skype Program Manager

    Job Description:

    This position will be responsible for the development and implementation of the Skype product portfolio and product/Sales/Marketing strategy throughout Brightpoint North America. This includes:

    • defining the specific product offering;
    • clearly identifying target market segments and product positioning;
    • coordinating appropriate product merchandising;
    • overseeing integration of vendor products into BPNA portfolio;
    • creating innovative new offerings for existing and identifying new channels;
    • attending and driving vendor meetings;
    • gathering current product documentation, specifications and images for internal and external BPNA communication;
    • regularly communicating with equipment manufacturers and service providers to identify and address changes and shifts in efforts/product offerings;
    • developing forecasts and interfacing with purchasing department;
    • preparing sales tools and product presentations;
    • handling day to day communications with the sales channels and partners and acting as the regional contact for BP Skype global team members.

    Required Experience:

    The ideal candidate has a successful track record in product and program management/development for direct and indirect sales channels in the wireless industry or related consumer products; will understand potential VoIP, Enterprise and Content product and service offerings that can be sold to various existing and emerging sales channels. This would include retail outlets like Internet cafes, Airport Vendors, Coffee Shops, Local CE retailers, Truck Stops, Colleges and Universities, appropriate music, video retail.

    - 5+ years of experience of product/program management, preferably with WLAN and/or VoIP domain knowledge
    - 3+ years of experience with direct and indirect sales channel efforts in the wireless industry and knowledge of the independent retail/national retail space
    - May have existing contacts within the wireless industry including manufacturers, wireless carriers or retailers of sales organizations of WLAN and VoIP products and Services
    - Entrepreneurial spirit combined with the core Brightpoint values of Integrity, Accomplishment, Quality, Respect, Learning and Community Involvement
    - Excellent verbal, written and presentation skills
    - A willingness to travel as necessary to meet the job needs (50%+)

    November 04, 2005

    Festoon multi-user video integrates with Google Talk

    Today Santa Cruz Networks made available a new version of Festoon that integrates to either Skype or Google Talk.

    It is free. Festoon is available for download here.

    Itzikpic.JPG
    I caught up with Santa Cruz Networks’ CEO Itzik Cohen, former VP of Corporate Development at WebEx, on his mobile using SkypeOut:

    SJ: “Okay Itzik, first Skype, now Google. Who is your next target for Festoon? And when?”

    Itzik: “AOL is next, before year end.”

    SJ: “I really liked seeing the same user interface for both Google and Skype. But I want a combined list. I don’t want to switch back and forth.

    Itzik: “Bill, you are so damn impatient! First we will develop each community. Like I said, today Google, AOL by Christmas. Then Yahoo, then MSN for first half of 06. When that’s done you will get your buddy lists integrated! It is sure nice to have instant messaging clients with API’s!”

    SJ: “I hear you have been busy trying to raise venture financing. What can you tell our readers?”

    Itzik: “Not much at this point Bill. We are very, very close to closing. I have been at it night and day for three weeks. Our story of making video an immersive experience is resonating very well with investors just as our product is resonating with our users. I expect to be back leading a well funded team before the snow flies up in your neck of the woods.”

    SJ: “Thanks for your time Itzik. I think you guys will do all right. Multi-user video, cross-platform and desktop sharing are my favorite features. Give me a call when the financing closes.”


    Technorati Tags: google, festoon, skype, target, webex, santa cruz, aol, msn, skypeout, venture financing, buddy lists, instant messaging, view image, switch back, impatient, api, ceo

    November 03, 2005

    Sorry for the outages; 1 million page views in October

    I want to apologize for our outages. We were offline for a few hours late last week and a few times this week. We're growing much faster than our hosting service expected, with 1.04 million pages served to our readers. We'll do better, and thanks again for the late night "SJ's down!" calls and chats.

    Friday Scan

    Just received my Logitech QuickCam Fusion, now happily hanging like a lizard off the top of my laptop display. I am soooo ready for Skype video. engadget first look; Dark Vision Hardware description; buy Logitech QuickCam Fusion on Amazon, on Froogle.

    National Public Radio's Larry Abramson did a segment on Internet Telephony Attracting Mainstream Users for All Things Considered, October 12, 2005. "Internet telephony, known as 'voice over Internet protocol' or VOIP, has grown to be a mainstream application that could someday replace traditional phone service. The market for VOIP is broadening to include regular households who don't care how it works but are attracted by the low cost." Features our own Kevin Delaney.

    Luleå University isn't ready for Skype voice, let alone video. From a post by Peter Parnes, PhD, Chief Scientist, to the Skype Forum: "Skype has been forbidden at the Luleå University of Technology, Sweden for a while as well." Kevin Tolly's column, Can Skype be a good corporate citizen? in Network World last month, argues for Skype to make the effects of its use transparent and easily understood by enterprise network admins and IT managers. This gives them more choices than allowing/disallowing Skype at work.

    Wired: Furor Grows Over Internet Bugging. Skype appears subject to US CALEA wiretap law, meaning it must make all calls tappable on demand by police. Any lawyers who can clarify the questions of jurisdiction?

    • an eBay be held accountable for Skype, now that they own it? or does that exposure end at the Luxembourg border?
    • Does CALEA apply to my employer if I'm using Skype at work?
    • Does CALEA apply to Skype if they don't run any of the hardware or networks over which my voice travels?

    Is this law enforcement or Big Brother? Next thing you know, they'll want to build a breathalyzer phone into Skype. (Good advice: Don't Drink and Skype.)

    Unanswered security questions from Damien Miller about the Tom Berson Skype Security Evaluation.

    Weekend projects:

    New book: Getting Started with Skype - 入門 Skypeの仕組み~無料IP電話を支えるピアツーピア技術

    入門 Skypeの仕組み~無料IP電話を支えるピアツーピア技術 by Pond 嶋 俊. Basic FAQ in Japanese. Give to a newbie with a headset for Christmas. (My favorite cover design so far.)

    Actiontec releases a new speaker phone for Skype

    This new speaker phone "Chatterbox" from VoSKY Actiontec’s new brand for its emerging family of Skype products- passes the technical bar for suberb audio quality.

    speakerphone.png

    The great sound quality is a result of VoSKY's use of DSP-enhanced sound quality with 16 bit DSP Voice Processing!

    Other features include:

    Microphone range 3-5 meters (10 to 16 feet)
    Full duplex with volume control and mute
    Plug and Play

    An inside View image">view.

    November 02, 2005

    A bargain at half the price

    Was out taking the new little madam for a walk (well, a carry) this evening when I spotted this O2 mobile advert down our street:

    So whilst embodying the obligatory we’re-so-clever advertising visual and wordplay puns, does it actually make people buy more O2 stuff? Did Telefonica get value-for-money when they bought O2 today? Are they buying into a compelling vision?

    Well, let’s look at what O2 is selling, and then think what the alternatives might be.

    So having this unheard-of “i-mode” thingy (and you can bet 98% of the UK population haven’t heard of it) lets me, um, access the internet and search for jobs. Err, but don’t you use a PC at work on the quiet to surf Monster.com, not your phone? Can’t recruiters just call me like they usually do? And can’t I access the Internet already from my phone? Won’t it be expensive? Hmm… where’s the benefit?

    And the alternative? Well, perhaps a few of those billions spent on 3G upgrades might have improved the core product that generates 90%+ of the revenue — voice calls — just a bit? One picoiota? A nanocent? Err, nope. No improved voice call quality. Can’t tell if someone is around before calling them — or even if they’re in the country. Zero presence and availability features. Still can’t access your voicemail via a multimodal client, listen to voicemails out of sequence. And so on.

    I love this industry. No other is as screwed up in such wonderful and creative ways.

    PS — The only mention of i-mode on the O2 home page is buried away, the main promotion is for an unrelated prepaid discount campaign, and a search box to help you hunt it down? You’ve got to be kidding me. Nice to see such joined-up marketing.

    PPS — The hyphenation of i-mode is guaranteed to make word-of-mouth spread slower. Why have some name that’s hard to spell in Google? Even O2 can’t make up their mind: the advert URL is “…/i-mode”, whereas on their home page it’s “…/imode”.

    via Telepocalypse

    Divergence at Tesco

    Noticed in Tesco that the mobile phone rack has shrunk in half for the Xmas season, with digicams filling the space instead. Tesco, as one of the world’s most astute and profitable retailers, generally gets these things right. Which tells us that for all the hype, “convergence” isn’t automatically a given, and when it happens it can be slow. Also doesn’t bode well for mobile as as a hot Xmas item — can you spell “saturated”?

    But what’s really interesting is this. There are no 3G phones. Zero. Tesco is unable to articulate a value story in 3G for the everyday UK mobile customer. There’s no benefit to 3G that the consumate marketers at Tesco are able to spin that justifies any premium price or shelf space!

    Doesn’t the inability of Tesco to stock and market 3G call into question, just a teeny bit, the strategic nous of those leading the industry to the world of IMS (a.k.a “3G mk 2”)? Actually, it reminds me a bit of yesterday’s post. Note that the O2 tagline is “Internet at the touch of a button”, when it’s anything but! As is the telco way, they’re conflating a service (Web) with connectivity (Internet). If it really was Internet at the touch of a button (any why bother with the button?) we’d all have a superior voice and messaging experience on O2 devices courtesy of Skype, MSN, Yahoo et al. Now that would be something to crow about.

    PS - Note to US readers. Tesco is broadly the equivalent of Target, although the focus is more on food in most stores, and the quality of the food is a bit higher than the often mediocre efforts in the US supermarket sector.

    via Telepocalypse

    What do people put in their Skype profiles?

    Skype users share data about themselves in their profiles. SR Consulting sampled 3.9 million profiles for statistics about age, country and gender. Some of their data from October suggests these findings. Dr. Hartwig Ruell (left) and Sebastian Ruell (right)

    Skypers are 30 years old, give or take.

    • Average age: 29.7 years
    • Mode: 25 years (most common age)
    • Percent of users 40 years old and Younger: 80%
    • The average age of Skype users within countries ranges from 19 in Lithuania and Bulgaria to 40 in Ecuador.

    Oldest countries
    CountryAverage Age
    Ecuador40
    Faroe Islands39
    Kenya38
    New Zealand (Aotearoa)38
    India37
    Sri Lanka36
    New Caledonia36
    South Africa36
    Nigeria35
    Netherlands35
    United States35
    Netherlands Antilles35

    Youngest countries
    CountryAverage Age
    Lithuania19
    Bulgaria19
    Jamaica20
    Latvia21
    American Samoa22
    Macau22
    Myanmar24
    Zimbabwe24

    Some people don't share their age due to perceived age discrimination (too young, too old) and a general sense of privacy.

    Europe and Asia beat the Americas.

    About 46% of Skypers are in Europe, but Brazil and China have the most Skype users of any country, each with 8.1% of the Skype population.

    Skype users found in survey
    ContinentPercent in sample
    Europe46%
    Asia28%
    North America10%
    South America10%
    Oceania3%
    Africa2%
    Other1%

    Most Populous Countries in Survey with at least 2% of overall population
    CountryPercent of Samle
    Brazil8.1%
    China8.1%
    United States7.0%
    Taiwan5.8%
    France5.3%
    Germany5.0%
    Poland4.5%
    Japan4.3%
    Great Britain (UK)3.2%
    Netherlands2.8%
    Malaysia2.5%
    Italy2.4%
    59.0%

    Men report their sex more than women.

    SR Consulting collected sex data, but 52% of users declined to state. We already know that women often "Decline To State" to avoid problems (harassing phone calls, for example) so this data is not worth sharing, IMHO.

    More about the survey

    Sebastian Ruell, CEO, said "We comply 100% with the Skype EULA and that we do not collect or store personal data of any kind. We take the privacy of skype users very seriously and avoid data like the person's real name, phone numbers or anything else that could connect the data to an individual person."

    Skype for Outlook Release 1.0

    By Jim Courtney, Toronto, Canada

    Two weeks ago Skype released version 1.0 of its Skype for Outlook Toolbar, which had been available in beta versions over the previous three months.

    From the Skype website:

    “This toolbar brings all your Skype and MS Outlook contacts together in one handy place. That means you’ll be able to call Skype contacts who email you and make SkypeOut calls to your Outlook contacts who aren’t on Skype yet, all through the toolbar.”

    S4O.BillCampbell.Toolbar.Contact.jpg


    Effectively Skype for Outlook Toolbar introduces the communications functionality of the Skype client into Outlook such that all your Skype communications activities can be managed from Outlook. It mines your Outlook for contact information, incorporates Skype Usernames and results in a Toolbar from which you can launch all communication via Skype, SkypeOut or Skype Chat. At a more abstract level, Skype for Outlook is an implementation of two of the building blocks of Voice 2.0 with its ability to combine both presence and directory information with single click access to trigger a communication session.

    S4O.BillCampbell.Toolbar.Conf.jpg

    A detailed review of Skype for Outlook Toolbar can be downloaded here Download file


    It covers all aspects of the Skype for Outlook Toolbar including installation, configuration, incorporation of Skype Usernames, presence information, e-mail integration, use with Outlook Contacts, launching conference calls and Outlook Journal entries. As an example, using all the recipient names in an email one can launch a conference call from a single window via the “Start conference call…” command:

    S4O.StartConfCall.jpg

    From the conclusion:

    Skype for Outlook Toolbar allows Outlook to incorporate Skype presence and contact information; it converts Outlook into a full service personal communications management platform. It gives you the opportunity to gain practical experience with two primary building blocks of Voice 2.0: presence and directories. You can even become your own conference call operator.

    I have found Skype for Outlook most useful when travelling. Find a hotel offering high speed Internet, connect your PC, launch Skype and go to Outlook to launch all your phone calls, bypassing costly hotel switchboards and eliminating the need for calling cards. It was also very useful for me when recently doing a demonstration in a local hospital where I had no long distance authorization and was restricted from using a wireless phone, yet I needed to contact a tech support operation on the west coast.

    A final comment: the beta versions of Skype for Outlook Toolbar were criticized for slowing down the operation of Outlook and several minor “irritants”. The release version has addressed these concerns either through modification or removal of features that inhibited the operation of Outlook’s primary function. ….. The result is a utility that is now a standard component of my Outlook operation; I can heartily recommend that you give it a try. For me it has passed the Jeff Sandquist seven day rule and become a part of my daily work life.


    Over the past 33 years Jim Courtney has held general management and sales and marketing management positions with high technology companies addressing business, government, healthcare and academic markets. Ten years ago, while a business development manager with Quarterdeck Corporation, he had his first exposure to VoIP through Quarterdeck’s development of a pioneering VoIP software application, WebTalk, that worked on 100MHz Pentium PC’s with 28.8kbps modems. In early 1996 he participated in an analyst presentation in London, England from his Mississauga, Ontario office demonstrating Quarterdeck’s VoIP and web conferencing software and has continued to hold an interest in the evolution of VoIP and web conferencing as a communications tool. For the past nine years he has been a business development and business plan consultant to start-ups and emerging companies providing solutions in healthcare, communications and Internet infrastructure markets. He occasionally blogs at http://dicx.blogspot.com.

    November 01, 2005

    “Skype Me” a new Skype book

    The book coverSkype Me, a new book published by Syngress, will be out in time to make a nice Christmas gift for anyone on your “talk to me” list.

    You can download a free 76 page preview copy (pdf). This review copy contains the cover, foreword, TOC, and chapter 3, Getting Started Using Skype along with 13, Skype Firewall and Network Setup.

    The fact that lead author Michael Gough was backed by five experienced contributing authors make this book very special.

    The book covers Windows, Pocket PC, Macintosh and Linux. What I liked best was Chapter 1, Setting up Skype in the workplace. Order on Amazon.

    Watch this space for his follow-up book "Making Video Calls."

    Get your software Skype Certified

    Software certification is warming up. I just noticed the software funcitonal test requirements (pdf), software checklist (pdf), and the user documentation requirements are on the Share Skype Certification Specifications page. Just for Windows right now. Skype has certified software before, but always with hardware.

    Skype's requirements aren't rocket science, but few software products pay such close and extensive attention to usability basics. The cert program program will raise the bar for many developers. That's a very good thing. Users will come to trust the "Skype Certified" brand stands for polished software that works out of the box with Skype.

    By driving partners to improve customer experience, even on generic items like installation and documentation, Skype software certification:

    • Bolsters the parent Skype and eBay brands, by raising the quality of the Skype ecology
    • Telegraphs specific goals and values to the development community. This lowers development costs as horizontal capabilities are made generic and standard.
    • Brings in knowledge from outside developers about best practices and use cases. The developers represents many different software engineering cultures, user communities, and regional differences. This exposure provides valuable off-campus views for Skype's internal product management and engineering teams.

    Call Skype Journal if you'd like help getting your own products ready for certification.

    For a sense of the topics covered by the certification...

    4.1 HIGH-LEVEL FUNCTIONALITY

    4.2 CONNECTION MANAGEMENT REQUIREMENTS

    4.3 CALL MANAGEMENT REQUIREMENTS

    4.4 VOICE MAIL REQUIREMENTS

    4.5 CHAT INITIALIZATION REQUIREMENTS

    4.6 CHAT CONFERENCE REQUIREMENTS

    4.7 PROFILE MANAGEMENT REQUIREMENTS

    4.8 CONTACT MANAGEMENT REQUIREMENTS

    4.9 CLEARING

    4.10 DEVICE PRESENCE, CONTROL, RINGING, AND CALL-STATUS REQUIREMENTS

    4.11 FILE TRANSFER REQUIREMENTS

    4.12 VOICE CONFERENCE REQUIREMENTS

    4.13 CALL FORWARDING REQUIREMENTS

    November 01, 2005 November 02, 2005 November 03, 2005 November 04, 2005 November 05, 2005 November 06, 2005 November 07, 2005 November 08, 2005 November 09, 2005 November 10, 2005 November 14, 2005 November 15, 2005 November 16, 2005 November 17, 2005 November 18, 2005 November 19, 2005 November 20, 2005 November 21, 2005 November 22, 2005 November 23, 2005 November 24, 2005 November 25, 2005 November 27, 2005 November 28, 2005 November 29, 2005 November 30, 2005

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