Skype / VoiceXML / Asterisk talent wanted
I'm passing along a friend's request. Contact me if you have other gigs that need talent and I'll do the same for you.
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I'm passing along a friend's request. Contact me if you have other gigs that need talent and I'll do the same for you.
I’ve got a bit of a running gag with my little brother. (OK, he’s taller than me, and officially old, but still my little brother.) We both spend a lot of time in airports. Airports are boring.
Cell minutes are cheap. Often one of us will get a call from ‘tother, which always begins: “You’ll never guess where I am”. The answer is, 80% of the time, just off the corridor in the domestic lounges at Heathrow Terminal 1.
Incidentally, growing up two miles from Heathrow gives you a totally distorted view of the world. Your isochrone map looks different to everyone else’s. Twelve hours’ journey from your front door lets you visit half of humanity, give or take. Allow me a day, and where in the world did you say you wanted to meet? (OK, it took 30 hours to here, and two weeks’ walk to there, but you get the idea.) I can only imagine folk who grew up in other “crossroads of the world” like Dubai or New York quite understanding what I’m on about, and what a shock it is to have to get one of these strange “connecting flight” thingies. (Seriously, I’d been flying for two decades before experiencing one.)
Anyhow, one day a few years back my brother was picking me up at LHR. Arrangements were deliberately fuzzy — I think I was in fact arriving by land. Ignore the planes — Heathrow has all the bus and tube connections you need, too, for local transport. (Look, you might think Heathrow is a random mess of soulless buildings accumulated over 5 decades, but to us Staines folk, there’s No Place Like Home). So I’m standing there, under the yellow “Arrivals” sign, yakking to him on my mobile.
“Where are you?”.
“Under the yellow Arrivals sign.”
“Well, I can’t see you!”
“At the far end of the terminal — same end as the BA Domestic Check-In, right?”
“Yes — outside the lifts down to the Heathrow Express.”
“Well, I still can’t see you.”
The reason? I’m upstairs, outside domestic arrivals. He’s 5 metres below me, downstairs in international arrivals.
Naturally, there’s a lesson out of all this for telcoland. People use their mobile phones to rendezvous. A lot. I used to walk around the vast Sprint campus, huffing and puffing and always calling ahead so say I’d be a wee bit late to the next meeting, owing to having left my hyperspace kit at home.
Yet our mobile phones are locked into the “phones” mindset. They aren’t adapting to the things that people are actually doing: the user’s actual goal. I’m not phoning my brother, I’m meeting him.
One thing that struck me when at Sprint was that phone calls made up the vasy bulk of the company’s revenue. Yet getting people to make more and better calls wasn’t on the strategic radar. We didn’t even have any idea as to what people were really calling each other about! Everything was focused on Java downloads and minor stuff. Yet I suspect a huge proportion of “calls” are actually one of two things: manually-exchanged presence messages, and physical rendezvous.
“I’ll be home in about three hours, honey!”
Which, if you live close to Heathrow, means you’re somewhere within about 1000 miles.
Read Martin's distorted view of the world at Telepocalypse.
Here's three Skype products that aim to enhance your Skypeing experience that leaves me questioning exactly what I'm buying with Skype Certified. The three products are the VoSky Chatterbox, Jawbone Headset and the Motorola Wireless Interenet Calling Kit. Each provide a different angle on bettering the standard Skyper's headset and as you might expect each has their pro's and con's.
VoSky Chatterbox.
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This simple USB device provides an easily portable plug and play speakerphone for Skype. It's simple to use and requires no additional software to be loaded. It has a volume and mute button on top and works probably as expected, as a low cost speakerphone. I'd liken it to the solution we had as kids when we could finally plug in a speakerphone box between the old phone and the whole family sat around. In principle great, in practice it left something to be desired. The Chatterbox is a little like this. It works. It's also no substitute for a decent headset. The caller on the other end of the line will know and possibly complain. Handsfree solutions curently work better with a good set of speakers and a proper stand mic. Locate them correctly and the caller won't get a any feedback. Many laptops work as good as the Chatterbox. If you feel the need try it. Just don't expect it to be a Polycom and ready for the office. For kids it may be more robust than a headset - read youngsters talking to Grandma.
Jawbone
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This product was hyped at CES, looks cool and paged ready for the Apple Store if you ask me. Still the Jawbone comes with a big claim. "Its intelligent system of sensors, softrware, and ergonomic features allows it to accurately identify your speech while adapting to background noise so that you can hear and be heard, like never before." Unfortunately, those I called on it from my home office without a lot of background noise all asked me to return to my nomal headset (A cheapo Plantronics). The Jawbone has a button that rests against your cheek, you don't feel this, it just has to be touching for it to perform well. The design, like the box and the enclosed pocket case looks really cool. Semi-clear cables and brushed steel look to the earpiece and the switch unit do make a statement. It's big enough that it might be noticed. That is if you want to be seen.
Still I found it uncomfortable in my ear, and I was not alone. The single earpiece doesn't effectively replace the standard dual muff headset for sound quality. I'd also have to look at the basic design a little more carefully. The cord is generally rather short. This seems made and designed for the laptop user. Certainly don't buy it for a desktop unless you can plug it into the front or have some extension cords. You need a USB and the audio / mic ports for it to work. Strangely, given its apparent design for a laptop I found the switch unit to be too far from the earpiece to clip on comfortably and too far away from the laptop to just sit on the desk with it. So for a product that promises a lot I'm afraid it fails to deliver any more than Skype's own dual plugs earpiece dongle. Which, while cheap, is something every travelling Skyper should carry in their bag as a spare backup.
Motorola HK-500 & Dongle.
The third in this range of products. Bluetooth headsets have become light weight, and increasingly commonplace with cellphone users. This Motorola package is their first for a Skype bundled bluetooth headset. Still opening the box and putting it to use on my laptop taught me a a few things. Now my laptop already had bluetooth installed with a Belkin adaptor. So I tested out the HK-500 like that at first. Then I thought let's try the Motorola dongle. There is no warning in the package about what to do if you already have bluetooth installed. I followed the directions, it removed my Belkin drivers, and installed the Motorola dongle which only provides a headset gateway. So the dongle definitely wasn't a replacement. After that I restored my PC back to the previous settings. There is nothing wrong with the bluetooth dongle. Just make sure you really need it before installing.
So how's the headset work. The HK-500 has just a few external buttons. Holding down the main talk button for 10 seconds enables the pairing process to begin. Once set up it is ready to go. You can't use any of the advanced features incorporated in the earpiece like you might on a mobile phone (eg press button to answer) as there is no software to connect to the Skype API incorporated. This seems a little short-sighted to me. A bluetooth experience comes with pressing the button to answer. This product still requires you to answer the calls on Skype. Similarly if you were using some other device you must first point Skype's audio setting to the Bluetooth headset for it to work.
Then we have the sound test. Again my buddies can tell when I'm talking on bluetooth. I can't tell you how much I enjoy the lightweight, no wires capability to wander off and make coffee and talk at the same time. Still your caller may hear the difference. Ultimately I'm not sure if this is because these headsets are really tuned to mobile phones, narrow band audio and their usage environment . If so bluetooth in this format is doing a disservice to Skype.
One other comment on this bluetooth headset. I have a Motorola HK-810 bluetooth headset where the microphone boom folds over to turn it off. It's marginally heavier than the HK-500. I shove it in my pocket all the time. So naturally I took the HK-500 out to try with my mobile phone. I went into a meeting and then half way through the meeting my phone started talking. Now my Nokia N70 has voice activated dialing. I must have inadvertently pressed the on button twice while in my pocket or brushing against something. It was a weird and scary experience being in a meeitng when your phone goes off on what sounded like a loudspeaker. With that I'd look very carefully at how you turn your bluetooth headset off and on. It needs to be quick. Still it can't be unexpected. I think the pocket is a natural repository for these types of items.
Thus we have audio solutions tested here that frame a range of newly certified Skype products. All of them in my experience result in an audio experience worse than with a reasonalble fully wired headset with boom mic. Thus while handsfree, sexy looks and simple wireless may be very attrractive how you sound to the other person still matters. Often you are selling yourself when on the phone. I'm not convinced any of these solutions will put your best voice forward.
Separately, none of these devices really adds to the multi-modal way in which many of us use or want to use Skype. The most popular devices after the headset are the handset. In many cases they too compromise voice quality. The difference is the better ones are more integrated with Skype and provide a different and perhaps for many of us more comfortable user experience. Eg Cordless handset out by the pool.
Three Questions:
1. Should Skype certify products that result in lower quality audio experiences?
2. What does Skype certified mean when none of these tested devices actually manage or interact with Skype in anyway? Do any of them make the experience smarter? All require you to change the audio settings to connect. None of this is automatic.
3. What specs should Skype be driving for? What will provide really innovative new experiences? To this last question I think the suppliers will listen. So far most are playing a catch up game. They don't have enough experience with Skype to really think through how to enhance it.
In the meantime we have some products carrying "Skype Certified" that aren't exactly earth shattering. It's a tough call in the end. Skype needs more products; they take time to develop and it's still a relatively small market. Still even volumes in the 10's of 1000's is enough to make it attractive.
I'm seeing many more interesting products in the mobile space. Then I'm also trying out a Nokia 70 now having tearfully abandoned an Nokia N90 a couple of weeks ago. More about that here soon! So the round up on Yahoo! Go, Shozu, iSkoot, MobileGlu, VisreaSnap. For all these you need a mobile data plan that enables it cheaply! Then, what if anything, does any of this have to do with Skype? (Plus other mobile IM systems?)
Yahoo! Go.
I've added Yahoo! Go to my mobile. They have delivered a very nice web integration of the Yahoo site to my mobile. My real interest in these points first towards messenger services, next to mail and then probably maps and directions. It really is a lovely integration. I'm leaving it on the phone although I don't know how much I'll really use it.
On Messenger functionality it doesn't match up to texting with Agile Messenger. Mail is a perfect integration with the Nokia N70. On maps, I'm hooked on Google Local. It remains a better mapping experience. Still, if you are a yahooligan then this is one you won't live without. Calendar etc will be there.
Introducing Yahoo! Go – a new suite of products and services for your PC, mobile phone and even your TV. Yahoo! Go allows you to access the information and content that is important to you on whatever device you choose. So wherever you go, your photos, your music, your email, – your life – is right there with you. Ready to go. Yahoo GoShozu.
Now this is one I can't live without on my mobile. It's fixed the one click problem for uploading photos to flickr. No more need to open an email and find the address and then send. Simply shoot the picture and then it is uploaded automatically. They are adding features like contacts backup so I expect that the free picture uploading is just part of a business building strategy. Still it's a nice position to be in. One click publishing of your pictures. So now my pictures go to flickr when I want after each photo I take. Currently Shozu and Flickr don't handle video. Shozu will email each video after you shoot. I've disabled this function for now.
Visrea
More on pictures. Does one really need yet another photo app? Except here again Visrea does something different.It links your PC with a website and moble. You can access the photos off your PC on your mobile. That's sort of a neat trick. Certainly extends your album capability. That aspect seems rather Orbish to me. As it stands now I'm not sure that is enough to get me to adopt it. Still with development it certainly has some promise.
MobileGlu.
Now here's a product that looks great and yet I can't get it to install. I can see my content and access it through the content browser. So I couldn't get it to run on the N70 although I tried. Still I liked the appraoch. It aggregates your Flickr, RSS feeds etc all onto your mobile phone. Providing easy access to them. Looks more like the open platform solution for Yahoo Go. It could be very flexible. Another one to watch particularly as they are behind "Buddyping" which I've also installed along with 2028 other users. Don't think that will amount to much! They also haven't worked out how to search people!
So what does this all have to do with Skype?
First these hint that mobile devices with dataplans are going to become a lot more common. Something we know, and these products are just part of the proof that others are betting on it too.
Second this explosion of photo products suggests Skype should think more deeply about how they are integrated into the Skype client. So far the closest we've seen is the Koday Photoshare product that remains in beta. The Shozu one click type feature is just the type of Skype file sharing application that is required for mobile use. Add the capability to stimulate a multichat photo sharing session and these could be very exciting.
Similarly voice blasts to a group of friends might be great. Particularly if mobile to mobile. Some features may even enhance mobile and thus be secondary to desktop adoption. Eg what might you do just amongst "mobile Skypeing buddies"?
I sometimes joke about the completely furnished Skype video studio.
High end microphones, spit guards, sets, makeup and lighting. But the Griffin SightLight is one of those cool products built for most desktop webcam situations, at least for Mac users.
It slips on to an iSight so it points where the camera is looking, is positioned behind the opening to the lens so you won't have glare, sensors that adjust brightness, LCDs with balanced color, low power draw off the firewire it shares with the camera, and fresnel lenses that keep the illumination on target.
OS News' review says it's hard to look into the camera when the lights are bright. I also like lighting that doesn't interfere with seeing the computer monitor during a session.
Mac vloggers should be all over the SightLight, at least for webcam video. Here's hoping Logitech and the other webcam makers follow suit for the PC community. Lights, please.
Skype’s stuck in a strategic dead-end at the moment. Their short-term revenue targets under the new management will no doubt be driven by SkypeIn and SkypeOut. This is the self-defeating PSTN disintermediation business. The brand licensing side of the business won’t grow fast enough to justify the acquisition cost. Andy points to a research note that highlights the need for Skype to break out of the PC ghetto. PCs make lousy phones compared to, um, phones.
So, here’s the Telepocalypse-approved patent-not-pending public-prior-art way of doing it. You don’t get payback off a $4bn deal by thinking small. The job of Skype is to make eBay’s transaction businesses pump more volume and value. What I’d want to do is insert eBay into any kind of contact between the public and merchants. Plus, it has to work with the legacy telephony infrastructure.
Let’s instead re-invent the “800 number” (freephone) business and make eBay the next Visa or Mastercard.
The first part is how the public contacts merchants. You’re out and about and you see a poster ad with a normal 800 number to call. If you want, you can call it as you do today. But SkypeBay will give you an alternative. The poster might follow the 800 number with the logo “eBay Outside™”. And this is where things get very, very different.
eBay also gives every user a personal 800 number. You can use this number to place calls, and will have it as a speed-dial on your mobile and home phone. You call eBay first, and then dial the merchant number. You’ve pre-registered the caller ID of devices you personally use, so eBay already have you identified (not authenticated).
Why would you bother? Because eBay is going to give you a better experience, and protect your privacy. When it comes to the “checkout” process with the merchant, their call centre agent transfers you back to eBay. You hear some appropriate message like “To authorise a payment of $193.20 to Foo Inc, and release your name and delivery address, please enter your PIN. To decline, press star. For more options, press hash.” Ta-da! The merchant gets your details without any transcription mistakes. You don’t have to reveal your payment info to yet another merchant. The UPS delivery is scheduled into “My eBay” or whatever, no hassles. The merchant up-front may even get language preference data, so no more of that “par espanol” stuff for us monoglot Anglos.
Naturally, you don’t have to use the 800 breakout number. You can just use your multimodal Skype client and have a great experience that way. Skype is the upwards migration path.
This is “real” IP communications. The link between eBay and the merchant is passing all kinds of information that SS7 telephony signals can never convey. The simplest case is that the merchant gets the message “Ship order X to this address — and here’s the non-repudiable payment receipt from us.” We’re just using ye olde telephony as a two-way audio link into the new world.
You win, with a better user experience. The merchant wins, with lower data capture costs and call centre costs, less fraud, higher customer satisfaction. And eBay wins, because they get rich.
Think of it as an identitiy and reputation network that overlays the traditional payment network. It also out-paces Google, with their ad network. If everyone uses their eBay reputation and credentials, a raw “click to call” model doesn’t help so much. Google get to build their network around the wrong node of the value chain, too far from the real customers: the public.
Now, at Telepocalypse HQ there’s the company motto above the door. It says “Do as much evil as you can get away with.” So here’s a wicked twist. You can give your 800 number out to merchants, should they wish to contact you. But when they call, it won’t be from one of your registered numbers. They’ll have to have a relationship with eBay before they get through (via the eBay/Skype find-me/follow-me service). And believe me, this won’t be a freephone service from their end. Plus, if they telemarket to you or spam you in any way, you get the chance to send them some negative karma.
One interesting aspect of this is that telcos themselves probably can’t cannibalise their 800 number business even if they wanted to. They don’t have an existing hub like the eBay auction business around which to crystallize the required changes in user and merchant behavior. No one telco has enough heft to effect any unilateral change. The only strategic question they need answer here is: how can we still take some small slice of these emerging business models?
I’m hoping this all sounds utterly crazed. Because it is. Just like ten years ago, it would have been nuts to think I could locate someone with an obscure cheap laptop expansion base the other side of the world, get it shipped to my hotel in California for me to collect as I pass by, and still have change from $40.
Call Martin at 1-800-TELEPOCALYPSE.
Skype Tags for MT - Movable Type. How to add Chat tags, VM - voice messaging, and "info" tags. Add the code below to your MT templates and you will have active icons. There are a whole range of icons you can activate all using the same basic structure.
I used the "Author Display Name" field in the Author's profile. In that column I inserted for each person on the Skype Journal blog their Skype handle. Thus each time a call for my Skype ID is required I just refer to the MT field contained in
This is the code for the four icons used.
<img title="I am.... !" src="http://mystatus.skype.com/smallicon/<$MTEntryAuthorNickname$>" />
<a href="skype:<$MTEntryAuthorNickname$>?chat" onclick="return skypeCheck();"> <img title="Click to chat with me!" src="http://www.skypejournal.com/blog/images/skypeicons/Message_16x16.png" />
<a href="skype:<$MTEntryAuthorNickname$>?voicemail" onclick="return skypeCheck();"> <img title="Click to leave me a Voice Message!" src="http://www.skypejournal.com/blog/images/skypeicons/Voicemail_16x16.png" />
<a href="skype:<$MTEntryAuthorNickname$>?userinfo" onclick="return skypeCheck();"><img title="Click for my Skype profile!" src="http://www.skypejournal.com/blog/images/skypeicons/Info_16x16.png" />
Skype Icons available here:
SkypeWebDocumentation - Hard to find on Skype website Available here as Word Document
As for all the tags... substitue call for chat or a phone number for the id number. I've looked and looked and can't find the documentation on the Skype site. Perhaps they will leave a comment and link.
This is a Tip's curiosity that someone may find a use for. From my perspective an accidental discovery. Normally you can't call yourself on Skype. Even if you are running multiple Skype clients under the same name. You get an informational message "You can't call yourself". (Don't believe me? Then type in the same handle your Skype client is currently logged into and try and call it.)
So I set up some tags. One is the very useful "Send a Voice Message" tag. The perfect opportunity to introduce yourself. Of course I tried it on others. Then I tried mine while logged in. I expected to get a You can't call yourself warning. In fact I ended up leaving a voice message for myself. In fact this all makes sense. The tag initiates a server call to leave a voice message for a person named X. When recording is finished deliver at the first possible moment.
How might you use this? Perhaps you like leaving messages for yourself rather than writing notes. You could sort those messages by date and simply play all if you want. Now amaybe we just need the option to display it in the Skype Tool Bar. Oh and in case you wanted to know... you cannot bridge this call into a conference call etc. Skype won't allow it. Still you want to record a conversation in your room? Skype will provide you with 10 minutes to do just that.
The code for a Voice Messaging Tag.
<a href="skype:<$MTEntryAuthorNickname$>?voicemail" onclick="return skypeCheck();"> <img title="Click to leave me a Voice Message!" src="http://www.skypejournal.com/blog/images/skypeicons/Voicemail_16x16.png" style="border:0px;" /> >
where

I’ll shut up about network neutrality some time, but the craziness of the whole think just gets me riled.
Imagine that a ‘neutrality’ rule is imposed in the US. Verizon and at&t’s regional market power goes unchanged, and the cablecos are the only competition. Continued artificial spectrum scarcity is bought with some skillful lobbying. Don’t expect any price competition, because game theory tells you that you need a minimum of 3 players to de-stablise a cartel (even if an unspoken one).
If I’m Ed or Ivan, what should I do next?
Easy. Raise prices for “Internet” access. And put in place a system not interconnected at the IP layer, where every service has to get through a gateway. Sell this “Web + mail” Net at a reduced price. (It looks just like the restricted GPRS gateways we live with today, so everything’s off the shelf and the regulatory rules are predictable and favourable). Want to run Vonage? Fine, $5/month, we’ve cut a deal with them, and know how to proxy their SIP traffic. Want to run Skype? Tough, they don’t support our proxy.Note that they ARE NOT SELLING ‘INTERNET’. Your neutrality rules don’t apply: it’s entirely a private IP network with some application layer gateways. Unless you believe that such network architectures should be illegal, too. Whaddayamean, you didn’t think of this in your “interconnected Internet Protocol network” definition? ;)
I suspect that decreasing the number of people with “Internet” access isn’t the intent of neutrality advocates. The assumption seems to be that the incumbents won’t react to the obvious incentives placed before them. Lots of mini Chinas.
By the way, does the ‘no application discrimination’ rule mean my Tesco Mobile data service is illegal (ignoring the 4000 mile jurisdictional leap)? Their main selling point is cheap circuit voice minutes. The data offering is a minor feature to their users. It’s built on IP, but the only destinations allowed are those on the ports for HTTP/HTTPS. Do you think a neutrality rule would make Tesco open up full Net access? Or just junk the whole data side? Why do you feel that I should be prevented from buying such a service from Tesco, presuming the limitations are made clear?
Is the Internet the only networked good deserving of a neutrality rule? There’s a lot of network-effect industries out there. Should the makers of USB-enabled goods not be allowed (by force of law) to set license fees that depend on the application? Why doesn’t this ‘neutrality’ logic stop at exchanges over Internet Protocol? At what size of player does neutrality no longer apply?
What evidence have “neutrality” proponents have that it is better to treat the symptoms rather than causes of uncompetitive connectivity markets? Why is it so important to prevent a price signal of “MONOPOLY RENTS — OVER HERE! COME AND GET IT!” leaking out? How come the forces that scream blue murder when it comes to freedom of speech fall silent when it comes to freedom of contract?
Now there are some things that could be done that would be fair and constructive. There should be “full disclosure” rules, much like with credit card offers. I would also suggest that some “regulated terms” be used that compulsarily be included in all marketing material, e.g.:
(There would be common exceptions for illegal content, protection of networks from attack, etc. And some special rules would apply to content delivery network caches.)
Other progressive, constructive suff to campaign for? Switch all Universal Service funds from one application (landline PSTN) to connectivity. Unbundle the identity space (E164) from the telephony service using some cunning privacy-enhanced version of ENUM (I’ve got a few ideas…). The usual spectrum stuff. Oh, and give the FCC commissioners a big bonus package if they manage to abolish themselves ;)
But the last thing you want is a neutrality rule. As Vint Cerf’s Senate testimony said:
nothing less than the future of the Internet is at stake.
Indeed. But in the exact opposite way to which he suggests.
Maybe it's just about Martin's difficulty idling a car in a neutral gear? He blogs the Telepocalypse when he isn't inciting it.
I told you so back in 2003.
Looks like the script is unfolding to plan, give it another 24 months for the economics to start to fall apart. It’ll start with a nice stock pop (because someone underwriter’s bonus depends on it), but I couldn’t think of a worse time to IPO. The cablecos in the US are entering the voice market and are happy to give it away to keep hold of (copyright monopoly protected) media content distribution.
And the “Everything2.0” entrants are lining up on the starting grid with a feature set no faux-telco can ever hope to rival. How can you boast about cheap call waiting when Google will bung you a free gigabyte of mail storage — and tell you when each buddy is online, and connect you for free over the same Net connection you’ve already paid for? I hope the “risks” section of the IPO filing contains something like “Google goes scorched earth, offers free Net-to-PSTN interconnect, captures effective market pricing power within 12 months, market opportunity recedes to zero. Google uses call records to create popular social search apps.” I suspect Google’s infrastructure also by now easily outstrips the entire legacy telcos in sophistication and capability. The other Net giants are also revving up the communications game after a few years lost to Skype.
Looks like I’m still #1 on Google for “Vonage business model”. For a while in the early days I was on the front page for just “Vonage”, so I’m not expecting any Christmas cards from them.
Hmm, looks like “gloating” qualifies for the first of the seven deadly sins, so I’d better shut up for another two years.
UPDATE: One to watch for. When companies say “our churn rate is X”, you need to ask yourself is that voluntary churn (people who quit), involuntary churn (folk who don’t pay their bills and get cut off), or both? As noted, the Vonage figures exclude those who return the product in the first 30 days. Also watch out for the “non-activations”, which are a useful pile of folk who buy the hardware and are too afraid to turn it on. (Hope you’re reading this Dad — the cell phone’s probably fully matured and ripe for using now.) They can be included or excluded to massage the figures a bit. And the cost per gross add is easy to fiddle, because you can so easily move costs between the generic marketing bucket and the customer-specific acquisition cost. Even revenue per user can be messed with, because if people won’t pay their bills there can be a big gap between billed and collected revenue. So basically don’t believe any headline numbers until you read the small print.
Martin will tell you he told you so on Telepocalypse.
The pursuit of advertising revenue may have unintended consequences. In knocking around the Skype Journal site I enabled 300X200 Google Ads. I'll know very quickly whether their location pays dividends. Still the new format enables image advertising which had unexpected consequences. A reader sent this picture to me this morning.

Now SkypeKiller has a legitimate business case and who am I to judge their relevance to readers. While I'd not talk to them about a sponsorship and I'd certainly not encourage them in their advertising I'm not sure I can block them through the Google Adsense System even if I want to. So I look at some of the advertising as potentially informative. Witness the number of VoIP products that are featured.
Still I can just imagine the response at Skype when they next read Skype Journal and see it with a SkypeKiller ad. Guys! Forgive me.... it was not the plan.
I wanted to make use of Skype Tags and Icons to add new contact functionality to Skype Journal. I'm almost certain we are now the first public blog in the world to make more extensive use of thes icons. As part of the effort I've been hacking around Skype Journal's templates. It's not complete and anyone that wants to provide graphic / layout support would be welcomed with a huge smile. It is time we upgraded. Plus the MT platform we are on has also developed new features and opportunities.
As the image shows we have extended our use of Skype buttons beyond presence (online offline etc.) to include a "Chat" button, "Voice Message" and "Skype Profile". There are other options --- for example the "Call Button" however most of us prefer the text message first. The voice messaging function is perfect for those that want to leave a question. Luckily Skype will cut you off at ten minutes.
To see them all, click here. Or here at the permalink to this post.
I'll point out more solutions for tags and present the code in the next few days. They are now at the point where new options for bloggers and online communities are emerging.
Well this is the brave new world we live in, anno 2006 now. Look on the left: a guy in China that masks his face and voice on TV in order not to end up in jail in fear for his government, because he put some software on the market that allows people to surf freely on the internet, without going through the chinese firewall… (I guess it’s called freegate or sth. stuff like anonymizer and so on). This is worse than terrorism if you ask me.
Imagine talking to somebody who cannot see your typepad weblog, that can only search on certain keywords. Pfff and a person who’s Skype or VoIP gets censored. And this is how I do my phonecalls lately. Sitting on the couch, webcam on and the other side fullscreen on the laptop. Simply
amazing. And I am not using MSN Messenger 8. I use Skype. Faster, better and cheaper. We seem to be back in cold war scenario’s with spies and intrigue. Same game, different name. Every time somebody from the states calls me I suspect jokingly that they are from a 3–letter word security company. It’s the first thing I think, sorry to say so. I don’t like gnomes from all sides to be having the possibility to look into personal communications. I just don’t like it. I never liked it. Do you? I think people who find pleasure to categorically look into all other people’s drawers and categorize all they find «in case off» should go for a medical check-up. Oh well… It’s nothing new.
At my in-laws here in snowy and overcast Vilnius, Lithuania.

Their DSL connection is only 256kbit/128kbit, but does me fine for most of what I need to do. And it’s fairly cheap — about US$13/month for 6Gb. (Although French readers will be snickering at this point…)
I find Skype-to-Skype calls work just fine from here. Although it’s terrible to configure with a USB headset, BT Communicator makes great-sounding calls to the UK. But SkypeOut? Forget it. Novelty value only.
I’m consistently finding the same at home too in Scotland, with a much meatier Net connection. And in the USA. This is getting to be more than anecdotal.
There’s a branding tension between the “free” part of Skype and the “better” part which shows up here. They’ve aligned SkypeOut with the “cheap” side. In their own words on the home page (my highlights):
You can call anyone else on Skype, anywhere in the world for free. And you’ll always be able to do that. There are some other useful things you can do on Skype that aren’t free (but they’re pretty cheap, actually).
And on the next page:
That’s why we have SkypeOut, a low cost way to make calls from Skype to friends who still use those traditional landlines or mobile phones. That means calling anyone, anywhere in the world at local rates.
Not a single mention of clarity or quality. Spot the open goal into which some competitors might kick the ball?
So they’re positioning themselves as a price leader, which is kind of tough when they generally aren’t. And it isn’t a very attractive business proposition either. There are much bigger players with global networks and zillions of minutes who can probably buy wholesale cheaper than you. And do you really want to boast to your investors and owners that your aim is to raise as little revenue as you can get away with? There’s always someone else willing to offer a lower rate and ever worse experience.
But the thing that attracted me to Skype originally was that it was better as well as free. The presence, IM and file transfer made it irresistable to many SOHO/small biz workers like me. The wideband audio makes for a more personal feeling when talking to colleagues and clients — the distance fades away from the mind. Why complement the best on-net call quality around with a lousy PSTN experience? We’ll pay for quality, really!
SkypeIn seems to works OK. I know it isn’t the connection itself that’s at fault. Please, make this product work properly!
Martin is only free, not cheap, with his Telepocalyptic opinions.
Just a trial baloon, want to see what you all think…
Owning a communications network is rather like being the in posession of Tolkien’s Ring. It slowly corrupts and drives mad the keeper. “I’ll capture your value, all my beautiful bits, preciousssss bits”.
The temptation to look inside the packets, to demand tribute from the greater force of user innovation — it always becomes too much in the end. Commercial insanity, or loss of all moral bearings in conduct of business all too often result.
Yet there’s a way to neutralize the wicked force, to douse the heart’s unclean desires. The pool of lava is the nature of the funding, ownership and pricing of the network. The different roles involved (rights of way, capital raising, capacity management, deployment, maintenance, support, retail, etc.) need to be slowly teased out, and allowed to evolve their own economics.
Now this may sound like the traditional “layered” approaches to regulation.
But there’s more. I think that layers are a necessary, but not sufficient, part of rethinking how we create our communications infrastructure. For example, spectrum management rules that favour particular applications are just as harmful (if not more so) than a telco’s transient price-discrimination efforts.
Capitalism normally does a good job of aligning the needs of buyers and sellers. Make a better widget and the world is yours. Capitalism is built from certain legal and financial building blocks. Contract law, tort, competition law. Property rights. Stable currencies to enable exchange of value over time as well as space. Freedom of expression is part too — the message “better widgets! over here!” is an essential part of “the market”.
But I feel we’re not there yet. We’ve created many new “ownership” and “transaction” technologies over time. Limited-liability corporations, partnerships, co-operatives; equities, debt and derivatives.
We just don’t have the mechanics to deal with a networked world and mass-participation in that network. Municipal networks are controversial because the only co-ordination mechanism is the force of government and the state. This is crude and dangerous; we contaminate the network with the power to tax, and the centuries of fighting we’ve undertaken to limit and mollify that urge.
What we’re lacking is new forms of organisational, ownership and financial technology. It’s how you align the interests of owners and users that counts. You’d complain quick enough about TV companies getting “free” spectrum if it affected your “spectrum dividend” cheque at the end of the year.
Once those interests of users and owners better align, the temptation to worship the Ring — the false power over the passage of other people’s information — vanishes forever.
Stop by the Telepocalyptic Asylum for more of Martin's madness.
Would you ask someone to give you a raise over the phone if you didn't have to? Ask your love to marry you? Convince your child that narcotics are dangerous and wrong?
I'm mostly recovered from a long family visit. Highlights included stories about my great grandparents, late night confessions, and sharing the pain of our Seahawks losing the Superbowl.
Along the way were several crucial conversations, where the stakes and risks were high. It took all of our collective goodwill and concentration to keep focus on the topic, avoid old unproductive scripts, and pay attention. It took every sense to participate. Awareness of body language and room position, our respective signs of fatigue and amiability, warning signs of fear, concern, anxiety, distraction.
I can't imagine these conversations digitally mediated. There aren't enough computer eyes and ears and bandwidth and CPU speed to create the intimacy and instant feedback that lets the parties adjust to each other.
To understand and exceed those limits is a worthy goal. Brute force (more pixels, audio fidelity, CPU, bandwidth) will take us part of the way. I think the winners in the end will be those who understand best how people think and talk and feel and move; soft sciences and a compassionate heart will rule.
Artificial Intelligence developers have the Turing test to compare a machine's capability to human-like conversation. If you can't tell the difference (with suitable provisions to prevent physical bias), then for all practical purposes, the machine's mind is equivalent to a person's.
We need a similar test for mediated conversation. When the experience of people talking is unaffected by distance or the medium itself. So we may be just as awkward, miserable, intense, loving, and difficult with each other through our Ultimate Conversation Media as in person.
What do readers think of the following idea?
I’ve been working on this blog [Telepocalypse] for over two years, and written a lot of articles. Some are tosh, some are quite good (I’m told).
I could put a lot of time and effort into a book on the future of telecom and networks.
I could put a lot of time and effort into writing a book on the future of telephony/IM/personal communications/presence.
Or I could say “sod that”, ... get an editor, and re-cycle what I’ve got into a kind of smorgasbord of clippings from the event horizon of telecom and have it printed onto a load of Finnish wood pulp.
Obviously, there’s quite a bit of work to transcribe stuff into the paper medium, un-URLify some it all. Give more context and introduction to the material. Lessen the minimum necessary reader IQ to something below 130.
Thoughts? Do you think anyone would find such a tome useful? Know any editor or publisher who might be interested?
Or have I just wasted 60 seconds for about 3000 people…? (You might not pay for blog content with your money, but I’m damn well going to take your time instead!)
Martin is talking about his Telepocalypse blog. Should Skype Journal do this too?
So, unsurprisingly BT didn’t find enough takers for e-mail and Web phone kiosks, and are not rolling out any more. The usual sorry story of telcos not being able to judge what the user needs are at the application layer.
But wait a minute … imagine for a moment the alternative “Stupid™” business model of “just get the damn connectivity out there!”. Imagine all BT payphones were also WiFi hotspots. Easy to do — they have power, almost all can be DSL-enabled. Now allow “free” access to BT landline subscribers or MVNO mobile users. Ta-da! The old edict of coverage always wins comes true. “Distribution” (as opposed to technology, product, sales method, etc.) is the business model archetype of telecom. Stick with that, and you’ll be OK.
Martin makes his difference at Telepocalypse.
The calls for a US “network neutrality” rule get louder and louder and louder.
I’ve covered this topic at length before. But here’s the real issue in a nutshell.
Would you want to make it illegal for at&t to offer a $5/month plan to poorer households that only allowed access to services by Yahoo!?
The proposed neutrality rules would do just this, hurthing the weakest in society most. Perhaps the Internet is supposed to become a polite, middle-class over-educated ghetto, but that’s news to me. (Personally, I’d prefer to make typographically-challenged corporate identities illegal first!)
Network neutrality rules, apart from being a fuzzy undefined concept, throw out the best of price discrimination and entrench the false “natural duopoly” for access.
There are deeper, more philosophical reasons too for being suspicious of such rules. Underlying the idea of “neutrality” is the idea that Internet Protocol embeds no assumptions or values, and the mesh of interconnect agreements we call the Internet is likewise “neutral”.
You probably won’t fall off your chair with surprise if I tell you this is nonsense. The Internet is riddled with design and political assumptions, and we should be open to competing architectures emerging.
Exhibit A. The Internet takes the “end-to-end” philosophy of distributed intelligence well beyond the application layer. There is no equivalent of the GNU General Public License for the Internet that you have to agree to in order to join. Repressive, filtering China can happily peer with anyone else. Everyone is free to negotiate their own interconnect at the financial and political layers.
You might want to contrast this with the PSTN, where common carriage agreements flatten the possible set of interconnect agreements. There are plenty of “managed” networks in telecom with standard rulesets to be abided by. The resulting networks have a more homogenous nature. This might be a good thing, or it might not. Let the customers decide. Would an “IMS-net” with universal rules for interconnect create more value than the deliberate emergent, chaotic Internet? I have an opinion, but I certainly don’t want to make the experiment with other people’s shareholder capital illegal!
Exhibit B: The semantics of IP addresses follows a particular “lowest common denominator” format. The databases held by ARIN, RIPE etc. allow you to trace back from an IP address the ISP to which it is assigned. This is probably the minimum possible assumption that can be embedded in the network, so follows the “end-to-end” philosophy, although is outside the scope of its original concept. But we can imagine networks where these databases offer much greater detail on the nature of the end nodes. Is it a good anti-fraud device for me to know you’ve been personally assigned that address for 3 years? For me to be able to verify with your telco (for a fee) that the delivery address you gave for the plasma TV is the same as the premises address of your IP address?
Exhibit C: The Internet doesn’t allow “topological introspection”. OK, protocols like BGP in principle allow this. But you don’t get access to that data as an edge node. Yes, you can traceroute your way around all day. But as a matter of universal fact, you can’t from the edge determine the real topology of anything in the middle. Internet Protocol assumes the world is, indeed, flat. Which is fine, until you hit the limits of that abstraction. I’d rather stream my P2P IPTV from someone else the minimum possible number of hops away. We have kludge it, but it’s not pretty.
In fact, there are lots of ways in which the current Internet design could be improved, and many people working on doing that just now.
Having a “two tier” network is something we should look forward to. We want more Internets! Plural! They may continue to interconnect; they may decide that the Internet Mk1 is more a source of digital pollution than valuable content. I just can’t see how any “stop the clock — we’re all just comfortable as we are!” neutrality rule helps us reach new and better places. Even monopolies have an interest in deploying new and more valuabe (monopoly) stuff. Kinda hard when by law you’re only allowed to offer Net service as experienced via dial-up modem c. 1997, only faster.
Indeed, this is all reminiscent of the arguments about socialised medicine in the UK. “We must spend more on the National Health Service to prevent a two-tier system emerging!” Yet lots of people who can afford it opt-out and but private medical care. Likewise, ossifying and constricting the Internet’s rules of engagement will just result in a hidden transfer of traffic onto other, completely private networks outside of the neutrality rules. Do you really think the Baby Bells won’t be able to buy some finessing get-out clauses? This is a much easier lobbying problem that undoing the whole unbundling regime of the ‘96 Act!
So neutrality rules that entrench our “Internet Mk1” as somehow sacred, hallowed and for all time are just totally counter-productive. Better to allow Verizon to screw over their customers and make it worthwhile for someone to bypass them entirely using newer technology. Or just swallow your pride and copy the unbundling rules that work just fine over here. BT can deploy a two-tier walled IMS garden, if they like. Just they have no way to make me buy it unless it creates some compelling value.
Get your heresy at Martin Geddes' Telepocalypse blog.
What went round Skypeland on Valentine's day? This little number. I should have shared the love then. Instead I got a reminder when checking out Dionyseus blog. Interesting links there.
(dance)(dance)(dance)(dance)(dance)(dance)(dance)(dance)(dance)
(dance)(h)(h)(dance)(dance)(dance)(h)(h)(dance)
(h)(h)(h)(h)(dance)(h)(h)(h)(h)
(h)(h)(h)(h)(h)(h)(h)(h)(h)
(dance)(h)(h)(h)(h)(h)(h)(h)(dance)
(dance)(dance)(h)(h)(h)(h)(h)(dance)(dance)
(dance)(dance)(dance)(h)(h)(h)(dance)(dance)(dance)
(dance)(dance)(dance)(dance)(h)(dance)(dance)(dance)(dance)
(dance)(dance)(dance)(dance)(dance)(dance)(dance)(dance)(dance)

Are you using Unyte 1.0 yet? If not I recommend you download it and try it out with your buddies. It allows desktop screen sharing and is integrates very effectively with Skype. To add that professional web conferencing capability (free on a one to one basis) to your Skype sessions you can choose which applications you want to expose. So web demos, sales presentations, student mentoring, distance learning, joint code development, etc all just became a whole lot easier.
I've used screen sharing programs before. Examples are Glance (similar pricing arrangements) and TightVNC which is a more complicated set up. Unyte compares well with these solutions. Once downloaded the speed to install and use is very quick. As with all programs like this there is a small delay between the two desktops. So for most sharing applications (where you both want to work on something) you just set it in fast mode. A nice aspect is you can select the application you are sharing or you can select all. I found it effective at sharing a powerpoint presentation. Note!, the buddy with which you are sharing is not required to download anything. They just click on your Skype chat invite and this will open a browser window with your desktop on it. Unyte works for multi-chats too, although that is a value added service. Perfect for small businesses.
There is not much else to add. Download and use. It's an item that every Skyper will want to use from time to time. Try it the next time you are trying to edit a document with another in cyberspace.

Technorati Tags: web demos, skype, sales presentations, tightvnc, web conferencing, desktop screen, mentoring, distance learning, buddies, desktops, sessions, screen sharing, sharing programs
Google Talk got plenty of buzz when it launched last year. At ETEL they provided an encouraging background story of development and this is promising. Now GoogleTalk is being integrated into Google Mail. Ready for chats and online presence.
It sort of works. You can't yet click to call from it. When you get into a call and chat the gmail chat box becomes disconnected. It's not meant to be a compelling reason for changing. Still it is suggestive of features to come.
So questions? Do you want a Skype Mail Account? If so what would it do differently? To whom would it be compelling? Now eBay already has such a system. It is already populated by millions. Little more closed than some. Still a cosy fit is on the cards.

This was seen by my Skype buddy Rick in Austrialia... he snapped it at an intersection, "We were at traffic lights, and my wife said "What are you doing?" I said I have to send this to Bill, he'll get a kick out of it." An exclusive to the Skype Journal!

Rick's guess as to the owner
She looks good to me...
News leaking out from 3GSM Europe displays the Skype for Symbian program that appears to be nearing release. While it may make sense to wait for the upcoming dual-mode handsets I can't help saying I want it now. Even if I can only use it for text and as a 'push to talk" app. The recent flurry of announcements for Java based apps like iSkoot and EQO work for Skype call back systems fail to provide the important text messaging component. Skype has an emerging Smart Mobile devices strategy with the same cross platform approach that proved so effect on the desktop (windows, mac, linux). In time I'm sure Linux will emerge too. That's a problem for Microsoft the only other real competitor in this space.
However at the 'Do New' booth on the Nokia stand there was a demo of Skype running on two 6680s over a 3G network. Read on for details...The S60 Skype application was a complete implementation supporting Skype text chat, Skype voice calls (both to PCs and to other S60 handsets), and Skype Out dialing. Running the application over 3G results in latency of up to about a second. It is the equivalent to calling your granny on their other side of the world via a satellite phone. It does work, but it is annoying and I can not see most people being willing to put up with it. It was indicated that better performance would be achieved over a WiFi connectivity link. The call quality was similar to that achieved in a normal call.
I received a note from Michael Robertson last night. Gizmo Project (a Skype-like competitor) is launching a new service called Area775, Alec Saunders gets the joke and Andy Abramson was my source yesterday for learning Gizmo / Sipphone just closed a $6m round of funding.
What's new with Area775. Michael's intro:
Imagine having one telephone number that will ring your PC at home or work, mobile phone or land line. Answering the call is easy at whatever location is most convenient and the caller has no idea where you're answering the call - maybe in your car, maybe from a WiFi enabled laptop in a distant country. Now imagine that you can answer the call at your desktop computer and then transfer it mid-call to your cell phone with the push of a button (or vice versa).In principle this is just what we want. In fact many of us would love to transfer our cellphone numbers to a VoIP number that would control and ring various devices and enable easy transfer. Then just get another SIM card.
Area 775.
Area775 comes with a three tiered pricing plan. In the free iteration it provides a free number with a BIG catch. In the free plan your home phonewill ring and it will cost you $2.00 each timef you answer it. That's where I found it hard to understand. I immediately what to try it. But..... it is a $2.00 charge if I pick up my home phone and I'm on a free account. That' is simply too expensive. So even I don't get past the first pages and put my credit c