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April 30, 2006

The Skype Guys make the Time 100

"Telephone Revolutionaries" puts Niklas Zennström and Janus Friis in illustrious company. If nothing else, getting your blurb written by none other than James Gosling, the guy who invented the Java programming language and a tech pioneer at Sun Microsystems, must be pretty cool. The "How influential is this person?" poll (1 "Not at all", 5 "Very") reads, for the moment:

Highest Rated

  1. Bill and Melinda Gates (4.28)
  2. Jan Egeland (4.21)
  3. Niklas Zennstrom and Janus Friis (4.11)
  4. Bill Clinton and George HW Bush (3.98)
  5. Bono (3.94)

The other four are humanitarians. I wonder if this is how history will record the Skype founders: bringing free telephony to the world, and making the world a smaller place.

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Voice 2.0 Builds Momentum

PhoneGnome offers Relevance-based Call Management with Iotum's Relevance Engine. Over the past few months I have been a beta tester for the iotum Relevance Engine which has a number of interesting applications that are providing a taste of what my future real-time communications activities may have in store.

One of the first applications that Iotum has built automatically manages incoming phone calls and directs them in context to an appropriate home, business or mobile number or to voice mail. Iotum's engine is an expert system that understands my work environment and helps me prioritize which calls are important and which ones can wait, under different circumstances based upon:

  • Who's calling
  • What I am currently doing and my schedule for today (according to Outlook)
  • My availability (according to MSN Messenger)
  • My assignment of up to five priorities for my Outlook contacts, and
  • My designated business hours

Martin Geddes included a request for such a call management service in his "wish list" of premium services for which he'd "gladly pay some small up front fee and a regular subscription" charge as part of a proposed Skype bundle for small business.

For a benchmark example of a response Skype can now look to iotum; this agreement between PhoneGnome and iotum demonstrates a revenue generating service that manages my calls based on my work environment.

One of my challenges as a beta tester of iotum, was their assignment of a new phone number in order to participate in their trial. However, I have a lot invested in my current business number. My workaround was to forward my regular business phone number to an assigned "iotum" number and then have the call processed by the iotum engine based on the above factors. Not a simple, lowest cost, user friendly process for achieving this goal - but it's a beta test, right?.

This all changes today with the announcement of a partnership between Iotum and TelEvolution, whose PhoneGnome appliancephonegnome.png has received widespread acclaim for its unique ability to seamlessly merge PSTN and VoIP services. PhoneGnome enhances a traditional phone line with a VoIP service that provides an automatic least cost routing of outbound calls via either the PSTN if a "local" no charge call or a "long distance" call over a designated VoIP service if calling outside the local calling zone. At the same time, as with all VoIP services, it provides the ability to add calling features such as Call Waiting, Call Forwarding, No Answer Transfer, etc. managed through a web interface yet maintains access to essential services such as E911, home alarm systems and 800 numbers.

As a result of this announcement, PhoneGnome now adds an intelligent call routing and management service: the ability to direct inbound calls according to "Relevance" of the caller in the correct context at the time of the call. For instance, if the caller is a key "VIP" customer, it would be forwarded to my mobile number, unless I was currently in a meeting in which case it would be sent to voice mail. But, if iotum identifies via Outlook that this caller is someone with whom I have a meeting scheduled later in the day, the call would be sent to my mobile phone regardless of my current availability status. Another input to the handling of a call may also be my current MSN Messenger status. It's all very powerful and the Iotum expert system works automatically and transparently, in the background changing my call management preferences as I go about my day working between my home computer, my laptop and scheduling and attending meetings. I set the rules; I get to change the rules.

The key breakthrough about this announcement is that with PhoneGnome, Iotum can now be incorporated into your existing phone service:

  • no need to get a new phone number (or to have number portability),
  • no need to wait for the legacy phone company to offer the Iotum service.
  • PhoneGnome users will get some of the innovative new applications that Iotum is building around their Relevance Engine (such as the Iotum-Pronto Conference Call Manager demonstrated at DEMO 2006)

It does require you also have a broadband Internet service. Simply purchase the PhoneGnome appliance and pay a monthly fee for the Relevance-based call management service. There is no ongoing subscription charge for the PhoneGnome appliance itself; you do need to sign up with a VoIP service for handling long distance calls at low VoIP rates which are usually a combination of a monthly fee for North American calls and per minute rates for overseas calls.

As Bruce Stewart says in his more detailed description and review of this partnership,

"This deal makes sense on so many levels. Both services are really easy to set up and use and complement each other nicely."

From a market perspective:

  • Outlook is the most widely adopted Personal Information Manager in the enterprise space
  • Sources of contextual information (information that can help identify where I am and what I might be doing) can potentially come from additional IM applications such as Skype, Yahoo and AOL
  • VoIP-based solutions, including solutions incorporating Skype, are driving down the costs associated with implementing and operating PBX's across geographically dispersed enterprises
  • Voice 2.0 services, such as Iotum's call management, are agnostic with respect to service providers, hardware vendors and carriers
  • The combination of iotum and PhoneGnome bridges Voice 2.0 services into Voice 1.0 phone installations.

I think we're going to see a lot of partnerships of this caliber with iotum. And the potential partners are Skype, Yahoo, MSN and AOL at the consumer level or one of the PBX providers such as Nortel, Panasonic, Linksys (Cisco), Avaya or any other potential VoIP-based PBX manufacturers at the enterprise level. The major question is: when will these players realize that offering intelligent premium services, such as the Iotum Relevance-based Call Management service, is a key stepping stone to their future growth beyond the legacy telephone system.

Technorati Tags: voice mail, msn messenger, relevance engine, beta tester, outlook, business hours, incoming phone, work environment, real time communications, expert system, mobile number, geddes, directs, phone calls, priorities

Skype Journal co-sponsors mesh Toronto 2006

The mesh Conferencelogo for the Mesh conference in Toronto has me seething with envy. If you can be there, be there. It's not just the schedule, it's the great hallway they're working up. People like Mark Evans, Om Malik, Steve Rubel, Jason Fried. Dual themes of media/society and marketing/business ride atop all the blog, wiki, web2.0, and social media memes. You have a lot to talk about. Start now with the mesh blog.

Not a geek event, per se, the programme is more about the application and commercialization (funding) of technology. Every society must have this conversation; it paves the way for commerce and public policy choices that affect your culture and reflect your values.

We hope to have one, maybe two, correspondents writing from the conference (and the unconference). If you're going, please let us know; we'll be following the tags "mesh06links" and "mesh06".

p.s. Can I learn to speak Canadian in just two weeks?

p.p.s. Not to be confused with mush.



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Conferencing Week at Skype Journal

We're rolling out stories on working in groups all week long. Skype Journal Labs ConferencingMonday we'll review a new Skype Certified product that has us all excited. Tuesday a guest blogger shows how he Skypified an enterprise meeting room on the cheap. We'll highlight video conferencing services with exceptional quality. And an update to our list of Skype-related video products you shouldn't miss.

Technorati Tags: video conferencing services, skype, Skype Journal, business case, voip, audioconferencing, enterprise, videoconferencing, conferencing, video products

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April 28, 2006

Wishlist: Skype for small (and tall) business

On my wish list is a Skype bundle extension for small biz people like me. I’d gladly pay some up-front fee and a regular subscription for the following features:

  • Immediate delivery of IMs, no delays ever.
  • Ability to support multiple PCs, with all messages relayed to all registered personal devices.
  • Two included SkypeIn numbers.
  • Skype fax service. Cut’n’paste my signature image into each NDA or contract to be sent, click “Send to -> Skype fax” and done!
  • Automatic top-up of SkypeOut balance. Love that free cash flow…
  • A cool USB conference call speaker phone to stick in your laptop bag included.
  • Ability to have separate “work” and “home” modes; in “home” mode only designated friends and family can see when you’re online. Potentially an automatic thing based on time of day and the LAN into which you’re plugged.
  • Automatic Outlook address book sync.
  • SMS notification of voicemails (plus general SMS support from within the client).

I could probably dream up a dozen more items. Most of the bits are out there already, just not packaged up. The SoHo/small biz market is one of Skype’s growth drivers, and presents a real opportunity that many of Skype’s consumer or big biz VoIP competitors aren’t ready to seize.

I’ve used Skype Groups, the business payment service, to pay my Skype dues VAT-free. Seems to work well, although the user experience wasn’t that great on the first go (too lazy to blog about it — if you work for Skype and want to know what’s broken, call me). Now all I need is for the rest of the product set to catch up…

Any reader sugestions for what you’d like to see in the Skype for Small Biz bundled package?

Oh, and MAKE THE DAMN SETTINGS FOR USB HEADSETS WORK, so it doesn’t keep resetting to “Windows Default” every time I unplug my laptop. Please!

Martin complains Telepocalyptically.

Technorati Tags: skype, sms notification, skypein, fax service, free cash flow, outlook address book, skypeout, cut n paste, signature image, laptop bag, personal devices, speaker phone, voicemails, nda, ims, sync, wish list, skype journal, voip, modes

Technorati Tags: skype, sms notification, skypein, fax service, free cash flow, outlook address book, skypeout, cut n paste, signature image, laptop bag, personal devices, speaker phone, voicemails, nda, ims, sync, wish list, modes

Mood-O-Matic and Worldcup 2006 news

by Skypeteer Hans Blaauw

[Ed. Hans responds to my Wishlist: Skype promotions for FIFA World Cup with this update to his free Skype plug-in.]

FIRST DOWNLOAD MOOD-O-MATIC

I had a good Mood so I produced a nice Moodie for my old Mood-O-Matic.

I know there are a lot of Worldcup fans so this Moodie will fill the Skype Mood with either your team news or tournament news.

The URL of the moodie is:

http://www.skypeteer.com/moodies/worldcup.asp?country=

If you don't fill in a country it will show tournament news.

To get a countrycode goto Yahoo Worldcup news and hover over the orange XML icon of your Team. Write down the team code (for my team this is NED) and append it to the above URL. So my URL looks like:

http://www.skypeteer.com/moodies/worldcup.asp?country=NED

In Mood-O-Matic select 'run a script', click 'configure' and paste your URL. Set an interval and Voila.

Technorati Tags: worldcup news, fifa world cup, tournament news, team news, news team, technorati, url, skype, voila, moodies, world cup tournament, asp, countrycode, http, goto yahoo, append, hover

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April 27, 2006

100,000,000 or so Skype accounts. More Skypers than bloggers?

Skype continues its infiltration of PCs across the globe. 100 million people is staggeringly large. Edging out the Philippines for 14th largest country. For all you English readers that would be more than the UK and Canada combined. See Jean Mercier's post for an analysis of what the number stands for (basically a consistent indicator of cumulative user uptake, not a measure of current usage). But that's just the scorekeeping.

www.flickr.com

100 million is a lot of people made happy, money kept in consumer hands, boosted personal and team effectiveness at work, and the fabric of humanity more tightly woven together. Not bad at all.

Continue reading the official news release which translates the dancing-around-the-water-cooler Joy of this humoungous milestone into  mind numbingly dull and appropriate corporatespeak.

Technorati Tags: sans serif, arial helvetica, badge image, flickr, skype, 000000, padding, image img, image text, icon, font, img border, text align, scorekeeping, english readers, edging, mercier, infiltration, uber, hover

SKYPE ACHIEVES 100 MILLION USERS

People worldwide demonstrate rapid-growing desire to communicate on the Internet

LUXEMBOURG, APRIL 28, 2006 — Skype, the global Internet communications company, today reached a major milestone when it passed 100 million registered users.  The company achieved this milestone in just two-and-a-half year’s time, and has nearly doubled in size from September 2005 when it had 54 million registered users.  Skype makes it easy for anyone with an Internet connection to make free, unlimited worldwide voice and video calls.

“Skype has grown in leaps and bounds by making it simple for anyone across the world with an Internet connection to do something they could not do before – talk for as long as they like, to whoever they like for no cost. Passing 100 million registered users within such a short time reinforces how much people love how easy Skype makes it to call friends, family and colleagues all over the world for free,” said Niklas Zennström, CEO and co-founder of Skype.  “We owe the Skype community a debt of gratitude for helping us realize this exciting milestone and look forward to keep growing together.”

About Skype:

Skype is the world’s fastest-growing Internet communication offering, allowing people everywhere to make unlimited voice and video communication for free between the users of Skype software. Skype is available in 27 languages and is used in almost every country around the world. Skype generates revenue through its premium offerings such as making and receiving calls to and from landline and mobile phones, as well as voicemail and call forwarding. Skype also has relationships with a growing network of hardware and software providers. Skype is an eBay company (NASDAQ: EBAY). To learn more visit skype.com.

Skype is not a replacement for your ordinary telephone and cannot be used for emergency calling.

# # #

See other comments:

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Dangaard Telecom makes waves for Skype in Europe

Some how Skype just doesn't ring in America like it rings elsewhere around the planet. A good example of this comes from comparing Radio Shack as a Skype Partner vs. Dangaard Telecom in Euroland. Skype Journal's Phil Wolff has told the Radio Shack story here, here and here.

To compare this to Euroland's Dangaard Telecom I interviewed Eric Feyder a member of Dangaard Telecom Belgium Skype's Team.

The photo: Eric's Dangaard Telecom Skype Team Members participating in a Business Event Dangaard sponsored to drive the market in Belgium. Sally Sorensen, Marketing; Vanessa Sales Manager ECCB (Simplyphone) from Luxembourg; Thomas Friis Product & Sales Coordinator

Skype Team from Dangaard Telecom.JPG

Less than three months ago Skype announced the Dangaard Telecom Program. Two-days ago Eric and his Dangaard Skype Team sponsored a Business Event with the manufactures Nokia, Sony Ericsson, Samsung, BenQ-Siemens, Motorola, Qtek, HP, Logitech, Kingston and Tomtom along with about 800 customers.

Eric told me,

"The fair was a big succes and the customers were very happy to have a presentation about Skype...This is the beginning of all collaboration between Dangaard Telecom and Skype. In two weeks time, Dangaard Telecom Holland will have its own fair to present Skype and all its products to the dutch customers. We wish them a good fair.

Displays Skype.JPG

This is a great example of a marketing event. Eye-ball to eye-ball, belly to belly. I have yet to see or hear of this kind of event happening in America. I had a couple of device manufacturers ask me, "What's with Skype in America, our products are not moving through the channels?" I think I found the answer. Thanks for helping Eric. Good luck to your Dutch Team. If Dangaard Telecom keeps this kind of activity up you and Skype will be a great succees.

April 26, 2006

SkypeIn now in Austrialia

Nice to see this happen. I hope one day we get SkypeIn in Canada.

It is a big deal for business. You can forward your SkypeIn number to your PBX/Office Phone System. Where can you buy a 1-800-number for $50 a year?

Black is white, up is down, privacy is expensive

In economics there are all sorts of paradoxical and counter-intuitive situations. One such example is Giffen goods, where demand increases with price.

Telecom has a few interesting paradoxes too. Adam Thierer is busy trying to balance his libertarian outlook on technology with his parental instinct to track and trace his kids. In doing so, he reveals one such paradox. If you can trace your kids at any time, it has negative value for the teenage holder of the mobile phone. He recounts Sprint’s service, which at least lets the tracked teen know when they’ve been pinged; there’s a social cost to the tracker.

But imagine if it cost $50 to do a track (and the teen also knows they’re pinged). This could, in fact, prove to be of positive net value to the lost teen. “I’m so concerned about your whereabouts that I’m ready to drop $50 just to know where you are.” The higher the price, the greater the value you are placing on your offspring’s privacy. (It’s not a Giffen good, though, in case you’re wondering… there’s a close substitute good of calling and asking ‘where are you!?’, and the gain to the teen is outweighed by the loss to the parent.)

Another example of this is the privacy value proposition of SMS, which I vaguely remember mentioning before. You know that the message is always terminated on a private mobile device. If you allowed SMS messages to be received on interactive TV, this would destroy the privacy value proposition of SMS, because you could no longer be assured the message won’t be displayed to the whole family and any visitors. The additional distribution value isn’t big enough to outweight the privacy loss.

In the same way, universal integrated messaging has been a consistent flop, because it pierces the privacy walls that users erect between different services — kind of manual avatars, in that you use SMS for one set of friends, IM for others, email for work colleagues, voicemail for clients, and so on.

The users will always take your product and adapt it to their needs. It takes some close observation to understand what they really perceive as value.

Intrude on Martin for free via Telepocalypse

Don't I know you from somewhere? (or personalization's lock-in power)

I'm not against open source at all. A copy of emacs and a bunch of GNU utilities once used to accompany me everywhere. But there's hadly a single instance of an user-facing open source product without a sucky user interface, so I've more-or-less given up on it for anything but server apps. (I host my own Linux server, so evangelists -- please don't knock with free copies of The Penguin and promises of salvation, I won't be listening.) Even poster kids like Firefox have their troubles: the extensions interface is an embarassment.

I think I've reached the limits of Mozilla Thunderbird's email client. All I wanted to do was to turn off the notification icon in the tray. I no longer believe in being interrupted because my Paypal account has been suspended for the 1374th time.

No can do, at least in a sensible amount of searching.

Because a working, functional, synchronizable, socially aware open source calendar isn't due until around the end of time (the year 2038, I believe) I'm dabbling with Outlook again after a 2 year break. And it's actually rather good, despite its reputation. OK, IMAP support is bad, which is a problem for me as I'm never going to own an Exchange server. Still, I'm beginning to think the benefits outweigh the woes.

But there's one thing making me hesitate from switching.

In Thunderbird, it auto-completes every email address. And after two years on continuous and contiguous use of one laptop, it's captured pretty much everything. I never use my address book, as everything auto-completes! (I hear people record "telephone numbers" and make "phone calls". Strange, are folk.)

Outlook doesn't know me from Farmer Barleymow, so I'm back to re-training it and updating my address book. Ouch.

One of the mantras at Sprint we had for our abortive platform play was that leaving Sprint should feel like getting a divorce and re-training your new wife to live with all your foibles. That meant moving beyond merely keeping stateful customer data hostage and demanding ransom when your contract period was up. We wanted a service that actively learnt about you and how you used the system (without conscious configuration effort by the user). At the time mobile portals were all the rage, so we put our efforts into contacting obscure start-ups with technology to perform all kinds of intelligent search, sorting and collaborative filtering to try to get the right results to the user up-front. Sprint's "no click" to Amazon's "one click".

You would have thought that learning from user behaviour and anticipating need would be a high priority for mobile operators looking to reduce churn. (Don't expect handset vendors to help - they want handset churn, not stickyness). Yet I suspect that precisely zero of the operators are making the move from vertically intergrated telcos to horizontal plays their core strategic driver. Without breaking any commercial confidence, I would say that the criteria used at Sprint all related to secondary (or lower) phenomena, or confused strategic objectives with tactical metrics, or were too generic to be of real value. If anticipated ROI is your top measure, then the VP with the most plausible lies gets his project funded. Anyone for a doughnut shop on 119th St?

In doing so, you would array "defence" actions that prop-up your legacy vertical business, and "offence" actions that either break apart that business into component value pieces offered via a platform (e.g. billing) , or advance any parts where you really have some application-layer advantage (err, probably none). The defence part would naturally lead you to accumulate stateful data and learning about the user. I didn't know it at the time, but I was pitching a customer relationship play to an autistic technology enterprise, so nobody understood what you were saying (and not just because of the accent).

What would you do in practise? Smart address books, "one-click" impulse send of messages and photos to top contacts, intelligent suggestion of handset upgrades or new software or content. Your imagination is the real limit.

By the way, if anyone knows a good calendaring application for under-threes, my older daughter wants to hear from you. I was trying to get her ready to go out shopping this afternoon, and she goes for a fuss with her imaginary cooking set and can't be dragged away.

"Aren't you coming with me to get a new bathroom light, Laima?".

"No, I'm too busy. I haven't got time." she replies.

Ah, time management skills. Need to start 'em early.

Pencil Martin in for a little Telepocalypse.

April 25, 2006

Sign this FCC Petition by Thursday to make Disasters less Disastrous

We just observed Yom HaShoah, Holocaust Day, when we remember the horrible things man can do to his fellow man. Millions dead including a huge branch of my family, economies unravelled, and generations of infrastructure destroyed.

Last week was the 100th anniversary of the Great San Francisco Earthquake of 1906. I live a mile from the Hayward fault line. When it flattens the East Bay and San Francisco, we'll want our communications up and running in hours, but the phone companies are begging off.

Ask the Federal Communications Commission to help if you live in the United States and may be exposed to any of the following horrors:

Firestorm, Mudslide, Avian Flu or other Epidemic, Hurricane, Tsunami, Volcanic Eruption, Landslide, Avalanche, Radiation Contamination, Terrorism, Earthquake, Tornado, Terrorist Attack, Flood

Jeff Pulver and Tom Evslin propose that the FCC order local phone companies to do one of two things now in advance of the next disaster. Prepare to immediately:

  1. Give all customers a voice mail account, or
  2. Hand-off local phone numbers to other phone companies, even outside the region

These keep families, businesses, and government agencies in touch, even when homes are under water and everyone you know is scattered across the continent. They cost next to nothing and value for personal and regional economic recovery are immense.

Here's what you can do to help America bounce back faster from the next calamity:

  1. Go to the FCC comment database.
  2. Enter RM-11327 in the first line where it requests the "Proceeding" (this is the Petitions "RM" number)
  3. Fill in the other minimal contact info requirements
  4. Submit a brief (persuasive) statement

You can see everyone else's comments by putting RM-11327 in the first field.



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Financial Times: Skype Chief Calls for Change

Alison Maitland of the Financial Times profiles Niklas Zennstrom in a syndicated article picked up by the LA Times.

What set him on this path? The son of teachers in Uppsala, he denies being a radical. But as a consumer he dislikes overweening corporate power.

"It's everyone's obligation to fight against monopolies and also companies that provide bad services," he says.

Thanks to Andy Abramson for picking this up.

Is "Naked" Becoming the New Technology Marketing Buzzword?

Now that I have your attention..... Robert Scoble and Shel Israel have had lots of fun (and pun) with the title of their book on enterprise blogging, entitled "Naked Conversations". Thanks to Air Canada's short seat pitch policy, the airline effectively censored any conversation that would be generated by seeing the covers while I was reading it on the two five hour plane trips that encompassed my reading of their tome.

When I attended Engineering School (Toronto) the big excitement of the day was that the Engineering students' patron saint was Lady Godiva. Their Lady Godiva Memorial Band, which could occassionally carry a tune, was reknowned for stunts such as opening Toronto's University Avenue subway line where they "jumped" the turnstiles after announcing they had opened the world's longest continuous bathroom (and that subway's decor in those days was that sterile). Those were the puritan days "Before Streaking".

Yesterday, Peeter Mõtsküla , a highly respected member of the Skype development team, put up a post on the Skype Developer Blog entitled "Naked Skype".

Alec Saunders has made an excellent post on the need for Naked Skype: Separating the Skype Engine from the GUI. Alec has experience with naked "engines" used as a development platform; he was Product Manager for Internet Explorer in the days of Windows 95; today we find a naked Internet Explorer buried in many applications such as Quicken, FeedDemon and now even IETabs in Firefox. He goes on to explain how a Naked Skype would contribute to the development of voice applications as envisioned in his own Voice 2.0 Manifesto.

Peeter has asked for feedback and comments; if you are a Skype third party developer or contemplating using the Skype API's to build an application, please pass along to Peeter your feedback in the comments section. And let's adopt Lady Godiva as the patron saint of the campaign for a Naked Skype.

P.S. If you have not added IE Tabs to your Firefox extensions, I highly recommend it. Even my activities that require ActiveX can run in a Firefox IE Tab.

How many users does Skype have today?

Jean Mercier

Jean Mercier, Oostakker, Belgium

New numbers on the home page of the Skype website!

20060425skypeusers.png

Technorati Tags: skype, rss feeds, rss feed, names, bloggers, excel sheet, cheating, niklas, mercier, screenshot, occasional, ceo, belgium, jean, lost, members

Yes, they inform the “number of users”! But they are cheating! And I really can prove they are cheating ;-)

In the past Niklas Zennström, CEO of Skype, and other members of Skype Staff have mentioned several times the number of users. Several Bloggers or visitors of the Skype Forum were wondering what was behind the definition of “Users”. Did they mean active users, including occasional users? Or registered user names? Or something else? I have never seen an answer.

But Skype provided now an official answer! Indeed, they made the same number available through their RSS feeds! I found this:

20060425skypenames.png

This screenshot from the RSS feed into my Excel sheet clearly tells us that the number of “users” is in fact the number of registered Skype names.

And this is quite different, because some Skype names are not used at all for any of the following reasons (non exclusive list):

  • lost passwords, and therefore inaccessible username
  • tests, and abandoned use of the name
  • spare usernames, registered for future use (I have several!)
  • the owner of the username died (yes, this also happens!  )
  • the person switched to another VoIP tool
  • the person registered a temporary name for a temporary past situation.

So the title “100 million users” should be changed to “100 million registered usernames.”

Quite a difference ... and the discussion can go on: HOW MANY REAL REGULAR USERS DOES SKYPE HAVE NOW?

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On the record from EMI

"Skype is not offering full songs and is not rivaling iTunes and does not want to be an online music store."
according to an insider and as we reported here.

So here is the official word from Skype....

SKYPE SECURES MAJOR WORLDWIDE MUSIC PUBLISHING LICENSES; OFFICIALLY LAUNCHES LICENSED MUSIC CONTENT FOR RINGTONES

Internet Calling Leader Launches ‘Featured Artist’ ringtone category with Madonna; Green Day and Red Hot Chili Peppers to follow

LUXEMBOURG, April 25, 2006—Skype™ the global Internet communications company, today announced license agreements for worldwide distribution rights to potentially hundreds of thousands of musical works as ringtones for Skype. The agreements are with three major music publishing companies – EMI Music Publishing, Sony/ATV Music Publishing, and Warner/Chappell Music – and the UK’s collecting society for author/publisher rights, the MCPS-PRS Alliance. The new licenses will allow Skype to lawfully distribute master tones from the roster of current partner Warner Music Group (NYSE: WMG). World-renowned recording artists from Warner Music Group can now be downloaded as ringtones to Skype users in the United States, United Kingdom, Ireland, France, The Netherlands, Belgium, and Poland and within weeks to the rest of Skype’s more than 94.6 million registered users worldwide. This publishing alliance will also pave the way for agreements with additional music recording companies.

The publishing licenses and addition of licensed music content also coincide with other changes to the Personalise Skype store, including a more simplified user interface and a more visual presentation. Personalise Skype hosts all of Skype’s digital content, including the new Featured Artist section – a section of the store exclusively dedicated to ringtones from one artist, rotated on a monthly basis.

Madonna, now featured on the site, is the first artist to headline the Featured Artist section of Personalise Skype. Located at personal.skype.com, Personalise Skype now features ringtones such as “Push” and “Sorry” the new single from Madonna’s latest multi-platinum album, Confessions on a Dance Floor, as well as past Madonna hits “Like A Virgin,” “Vogue” and more. Planned future featured artists include Green Day and Red Hot Chili Peppers.

“Skype’s collaboration with publishing powerhouses EMI, Sony/ATV and Warner/Chappell, and with the collecting society the MCPS-PRS Alliance, gives us the foundation we need to offer great ringtone content from today’s hottest artists to Skype’s fast growing global user base,” said Saul Klein, vice president of global marketing for Skype. “The Personalise Skype store is one more way that we are making Internet calling fun.”

In the coming months, consumers will be able to download master ringtones from WMG artists including Madonna, Green Day, Red Hot Chili Peppers, Sean Paul and many more to Skype for play back when Skype users receive incoming calls.

About Skype
Skype is the world’s fastest-growing Internet communication offering, allowing people everywhere to make unlimited voice and video communication for free between the users of Skype software. Skype is available in 27 languages and is used in almost every country around the world. Skype generates revenue through its premium offerings such as making and receiving calls to and from landline and mobile phones, as well as voicemail and call forwarding. Skype also has relationships with a growing network of hardware and software providers. Skype is an eBay company (NASDAQ: EBAY). To learn more visit skype.com.

Skype is not a replacement for your ordinary telephone and cannot be used for emergency calling.

###

Sometimes the real thing is boring.

eBay Express and Pay-Pal Mobile. Where's the Skype?

Two days pass. Two new hot product announcements from eBay. PayPal Goes Moblle and eBay Express.

So where can Skype come into play with these new offerings?

I asked Paul Underwood, an SMS consultant in the UK that question:

"Can I have a "Content Tab" on Skype like the TOM Version (which is now filled with ads) that kept me informed of bid activity? Now that would be sweet."


What ideas do you have to make Skype play better with these new eBay toys? What can you imagine?

April 24, 2006

Skypenomics 101: Media Delivery

Skype Journal called in January that Skype's ringtone relationships would lead to music, television, and movie distribution. Then with Warner Music,

"These guys are engineers," says Mike McGinley. "The last thing they need is to challenge the entertainment business. That gets you nowhere."

– Business Week, 1 August 2001
now with EMI Music Publishing.

Skype's interpersonal focus rocks, social commerce rules. Skype doesn't sell iPods but they have another competitive advantage. Skype's inherently social network will enable more sales than iTunes, assuming similar functionality. After buying a song, I should be able to gift it to a friend for $0.50, play it in a conference call, download automatically to my mp3 player, mix into a podcast (be sure to negotiate that license first), share playlists like mood indicators to specific users, even broadcast what I'm playing now via mood indicator.

Last, Skype must open publishing to Skypers like iTunes did with podcasting. 100 million people must have millions of artists among them, and they should be able to use Skype's store to distribute their contenet for free or fee to their peers. Edge-created content (MySpace, blogging, YouTube, Google Video, wikipedia, etc.) is both compelling and voluminous. The sooner Skype facilitates this, the better for Skype, eBay and PayPal.

more:



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SkyQube - the freedom to connect and roam.

It’s not often you get a chance to look over the shoulder of engineers in their workshop. But that is what I did. QOOL LABS a Singapore based company, invited me to test some of the functionality and Bill, myself and Qool Labs staff did just that. By using a webcam I had visual contact and I was shown the alpha prototype print card we would be using during the test. So being in the workshop it was not a finished product, not even sitting in its box, just a print card connected to the PC running Skype.


Click it!

SkyQube in its basic configuration is giving you the opportunity to connect a PSTN/pots/landline to Skype. This is seen before but here the box is equipped with an impressive set of features. And the SkyQube² (SkyQube Square), is giving you access to your GSM network when you place your SIM card in the SkyQube²

Its HW supports SMS/text messaging on all three/four connections; and conference calls as well. It has a speaker and microphone. The 4 buttons can be preconfigured to call contacts and the left most button can establish a conference between them. The button between the + − (volume buttons) is the Qool button this loads your preferred call ‘forwarding’ setup and lights up to show forwarding is on, no need to access your PC.

So how do you benefit from using SkyQube?
You stay connected with Skype, you are present there, can respond and you can save money too.

At home:
Check if the call plans available in your area allows rebates; on multiple mobile phones using the same billing. You can then stay connected to Skype and order calls (call back by chat/SMS) from ‘home’ at a discount.

Roaming:
When roaming; buy a SIM card that gives you local rates. SkyQube lets you integrate your calls from Skype, PSTN and GSM (if SkyQube²) and forwards them to your GSM number.

Or you order a call to local phone by Skype chat or if SkyQube² (SkyQube Square) by SMS.

By using 2 SkyQubes, one at home and one in the roaming area, you can lower the call fees even further; (saving the difference between SkypeOut and local fees) it does however demand a PC having internet access in your roaming area, and check for same rebates as before.

More diagrams: Combined diagram; save 96% ; SkypeOut saving.

Features:
- some features only works on SkyQube² and or if the other devices or provider supports it.

Normal use of your phones
Speaker phone
Answering machine
Conference calls from phone or SkyQube
Display Skype name or PSTN number on your phone
Record calls
Use landline phones to make GSM calls
Text messaging initially only between Skype and GSM
Auto chat reply – for groups
Filtering of calls and messages for groups.
Forward text messages to Skype/GSM/E-mail
Followme – also to and from Skype
Call back
Order call by chat/SMS
Smart call trough to Skype
Gateway to Skype – use Skype to call PSTN/GSM from your café (hotspot)
PBX friendly - FX0 and FXS

And now the tests:
We tested; SMS to chat, chat to SMS, a PSTN call forwarded to a Skype account, a Skype call forwarded to PSTN and a Skype call where we pulled a GSM mobile in for conference.

SMS to chat; I sent my friend Matt, in Basel, a chat message from my mobile, he got it at once.
Chat to SMS; it worked beautifully, actually we forgot all about it and later my mobile biped continuously, as we started chatting on that account again.
Followme; I called a PSTN number and the call was forwarded to Bill Campbell's Skype account in Kelowna, BC, Canada. It only took 4-5 normal rings and Bill was in the tube crystal clear audio but very low in volume. He had my voice in fine quality.
FollowmeUp; Bill called QOOL LABS Skype account and my phone rang, again Bill had perfect audio quality and mine was too low and this time also noisy. Both of these were explained as HW failure being fixed in a new HW revision.
Skype to GSM; my QOOL LABS test partner and I started a Skype call and he pulled his mobile phone in for a conference call. I was now able to compare, for the first time at the same time, voice on Skype, then on GSM and then on Skype again. And it really illustrates the difference; GSM was normal cellular audio quality and Skype its usual best quality.

The market price is expected to be around 80$ for SkyQube and 150$ for SkyQube² - SkyQube Square.
Next month QOOL LABS should have a device being very close to the end product, but ready for a thorough review.

And all this for well under $200! Sweet.

April 23, 2006

Two phreaks experiment with Skype contact integration

Jan Geirnaert blogged his Skype broadcast software. Send one chat message to five consecutive Skype contacts, you pick the starting contact. They are working on an unlimited contact version that will reach all your contacts, selected ones, or all members of one of your Skype contact groups. Jan's design hobbles it to minimize SPIM, spam over IM. For example, he could easily have added a crawler to scour Skype IDs from the Internet, add them as buddies, and then send a commercial message to a million strangers. More on defensive software design this week.

Julian Bond's program extracts his contacts' locations, converts them into geodata, and passes them to a database which puts them on Google Maps. Data visualization becomes more important when you manage your thousands of contacts from Ecademy, the alumni association, your friends from the pub, ex-girlfriends (OK, that's a short list for me), colleagues at work, etc. As we migrate Internet use to mobiles, we will be managing our day bouncing our contacts' physical and social proximity against our daily goals and social contexts.

They're both alpha stage prototypes, but they illustrate some of what Skype's APIs make possible. They could lead to new product categories, especially in the workplace or any other sphere calling for strong communication, coordination and collaboration. Phreak on!



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Skype for the Municator? Already being demonstrated.

What happens when you ship an Internet-ready PC for $100-150? Distribution that matches all other PCs combined. What's more, this could reach a generation of people who would never have mobile phones, let alone full-screen Internet access. If Skype can negotiate bundling its free software on those computers, Skype could become the default telephony for 100s of millions of families.

Macau's YellowSheepRiver showed their $146 Municator (YSR-639) at CeBIT. It's a desktop WiFi (no keyboard, mouse, display) available now, running the THINIX 3.0 OS (a Linux variant). The One Laptop per Child project is slated for $100 all inclusive, and will be based on RedHat Linux.

Skype is available for many flavors of Linux, not a technical leap. Is this market worthy of some bizdev and engineering effort? I think so.

See also:

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Wishlist: Skype promotions for FIFA World Cup

What FIFA Sponsorship pagetie-ins to the 2006 FIFA World Cup Germany might fit Skype? Five come to mind:

  1. Watch together, talk together. I'd like to see Skype create a portal where you can find other people to conference call while watching each game live. Put it on speakerphone and you have 5 parties tied together. Even better if some of the parties are rooting for the other team. Isn't eBay skilled at helping people find each other?
  2. Send Scores. A robot friend I can add to the buddy list that sends out final scores and play-by-play reporting via chat. For that matter, isn't it time for broadcasting voice messages with game updates? There must be 100 great futbol bloggers whom you can aggregate and forward via chat.
  3. Merchandising. Cute customization has a limited market, but everyone loves their teams. Let my Skype profile show the team I'm rooting for, or even a player of the day.
  4. Mood Gooooaaaal! Like the Plazer client, a mood customizer that downloads scores and status for my favorite team and automatically updates my Skype mood indicator.
  5. Bet and Win. Just friendly bets of Skype credits, maximum 1-2 euros, for the fun of it. Payouts in Skype credits. Make it a drawing too: win Skype store prizes, maybe even game tickets.
Tremendous fun, engagement with Skype, maybe even a little positive cash flow. Somebody might want to sponsor fifa.Skype.com.

Thanks to Uri Levanon for the conversation.

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April 22, 2006

Easychangeyourticket (or the telconomics of option bundling)

I hate getting up at 4am to catch the first flight down to London, but someone’s got to do it. Had a productive day’s business, wrapped up early, was dropped off back at Luton Airport in plenty of time to catch the earlier plane. As someone who normally only uses Easyjet for personal flights, I’ve never had the occasion to catch an earlier plane. In my head, I’ve budgeted that I’m willing to pay up to £25 to come home 3 hours earlier. I ask the lady at the ticket desk, “How much to fly back on the earlier flight?” “Free,” she says.

So it turns out that I had in fact bought a bundle of two things. First was an option to take a seat on my two booked outbound and inbound flights. (The tickets are options, because there’s no contractual mandate for me to turn up; I can stay in bed all day and choose not to exercise them.)

They also sold me a limited option to change my option! This isn’t in fact free; it’s included in the price. I can’t change to a flight on another day, for example, without a change fee. Thank goodness I wasn’t flying Ryanair, where they’ll surcharge you for oxygen costs if you breathe too hard.

Easyjet’s problem is that they didn’t market to me the fact that I was getting this second option as part of my ticket package. As it happened, they were the most convenient and cheapest option. But I could easily have gone down on several other routes available to me. They can’t get any pricing premium for the option unless I know about it up front! Today was just pure forgone incremental revenue to them.

The same thing crops up in telecom, where users are sold options and the option could benefit from additional marketing to increase its perceived value to the user.

One example is Vodafone’s Stop the clock promotion. It lets you make off-peak calls up to an hour and only pay for the first 3 minutes. As an improvement to the pricing of the sickly voice minute business, it’s quite good. It helps to segment out “information passing” calls from long-running social calls, proportionately taxing the former more. It offers something of no real cost — most calls remain under a minute or so, and the network capacity doesn’t need increasing. Plus there’s the benefit (to Vodafone!) of obfuscating real prices making price-comparison between operators harder. Most of all, you have to sign up for it (for free). You have to acknowledge you’re getting this value — the thing Easyjet messed up on at the marketing, booking and check-in stage.

You’re being sold an option, too, with this promotion. Vodafone’s pricing isn’t very competitive historically. In your inflated minute fee, you’re paying for the option to speak for an addition 57 minutes at no extra charge. Go over the hour (or change your airline ticket to another day) and you’re gonna pay. If you just offer a passive discount, the user doesn’t value it the same way.

How would you improve it? Well, Vodafone have long wanted to take more control over device design. So why not add the following feature. If you make a “stop the clock” call, and look at your call log, they will also display underneath the call “Stop the clock saved you £3.27”. It’s an entirely fictional saving, but re-inforces that value proposition. Or just have a 5-second post-call splash on how much the promotion “saved” you, with any key to dismiss it.

So don’t say there’s no mileage left in marketing innovation for voice. There clearly is. Oh, and be very, very suspicious of anyone who claims to offer “clear and simple” pricing — it’s almost certainly a fib to hide that they’ve made it harder to compare prices and understand what you’re really paying!

Welcome to the byzantine black art of voice minute pricing; the airlines have plenty to learn. I guess Bell did have a head-start over the Wright brothers, after all…

Martin Geddes keeps his options open at Telepocalypse

Saturday afternoon bullets


  • Earth in box Earth Day In A Box. All the information you need to organize your own event, get involved, and help combat climate change.
  • Netgear wi-fi Skype phone now on Amazon.for preorder, US$250, ships in a few months, embedded Skype works with open wifi nets, so it's incompatible with the FON network in which Skype invested. Isn't open wifi an endangered species? via Niklas' blog.
  • Andy Carvin's notes on the Network Neutrality session at the Access to Knowledge (A2K) conference, Yale. Soundbites: Susan Crawford:

    This is almost like a religious conflict; two sides that barely even know how to communicate with each other without getting angry.

    The Bellhead perspective: hardware and software are intertwined; network optimized for particular service; Internet is the last mile; carrier gets paid for the communications it carries; Internet doesn't work because there's no guarantee of service; services keep us safe - close relations with law enforcement.

    The Nethead perspective: Network delivers packets; it's independent of applications. The best network is a dumb network, with endpoints doing all the work. Security becomes the responsibility of the users. The internet is all about standards and relationships.

    The conflict between these philosophies is like the conflict between evolution and intelligent design. Totally different world views.

    Great perspectives from developing nations too.
  • Skype approaching 300 million downloads. (chart) via n-yoshi@lares
     
  • Internet Identity Workshop, May 1-3, Mountain View, California. Skype's digital ID system will be overhauled before Skype can earn access to the strategic opportunities of interoperability with other IM/Voice/Video networks, or to the enterprise market. This workshop has an all-star cast; the best deep dive into ID this year.
  • Voidstar on using Skype profiles via the Skype API to geocode and map your contacts.
     
  • A Skyper story. Min的共享空间 blogs...

    Last night, I cried, tilll 2 o'clock. You came up from Skype and asked me why I didn't sleep yet. I said I miss you. And then you dissappeared. So I continue to cry, till I was really worn out.

    Yes, I know there is something wrong. I felt so uneasy and lost. This afternoon, when I waited in the office of Secuity Sociale, at last I could not help to send you the message to ask you why. While you said you woman always have amazing six sense instinct. Then I know what happened.

    But I don't know what will happen in the next. It like the days before I went to Berlin. I felt it was such terriblely long time to wait for the final judgement. Now I'm waiting for your call next week. I really feel too bad to be such a tragedian, waiting for my fate in the end. I really hope I had six sense instinct, to let me know what will happen. While I don't dare to think anything about it. It's too cruel!

  • Another Skype story: Alone in the house, repeatedly checking the chain on the door, night after night. Then a friend introduces Skype video: "The sharp-edged tool of civilization is splendid." (Japanese)
  • Skype doesn't want my thumbnail of screenshot of Skype.com error messagemoney. Limits to topping off your SkypeOut credits?

  • Analysis of the evolution of QQ messaging software user interface design. QQ may be the world's largest IM community, and it's nearly all Chinese. May eat everyone else's lunch. Google translation renders "QQ" as "Birmingham". (Babelfish translation of Simplified Chinese)
  • WSJ: eBay looking for allies against Google. Anders Bylund recaps the Wall Street Journal story about eBay hooking up with Microsoft and Yahoo! to defend about potential Google incursions into classified commerce and online payment service. More on this story:


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April 21, 2006

Skype opens office in Italy

Skype Italy Is born!

"The Italian division of Skype will probably come inaugurated between less than a month and will have center to Milan , and will be guided from Enrico Noseda, former responsible marketing of Parla.it ."
according to Google Language Tools. (Grin)

Thanks to my Skype Buddy Emiliano Morgia in Rome for the heads up on this story. "SkypeIn numbers will begin with "5" a non-geographical designation for VoIP numbers" according to Emiliano. That is how Japan SkypeIn works to.

My guess is that the Office will be staafed by a Skype Bus Dev guy. Like Brazil and Germany.

Dear Skype Journal

Editing Skype Journal is a joy, more so because of the great conversations with and among our readers. Here are seventeen recent user notes to Skype Journal. If you have answers, leave a comment. Diverse is not the word but it's always interesting to look for themes...  

Ross Baldwin:

I know this question will sound redundant, You've tried to explain it so many times before. I'm just ignorant I guess. But, I need some help. I'm 16 years old, and I goto a school where, they gave out Mac OS X laptops to everyone. I want to make a podcast using skype conference. But I just can't see how I can do it. I have the following: Mac OS X laptop with Skype, A windows xp with Skype, Audacity on both. A headset/Mic for the Windoes. I have everything don't I? I just want to have a recorded conference of me and my friends talking basically. The thing I don't get is. If I'm recording with Audacity on the same computer I'm talking into with the speakers, wont it mess up? I need some help. Thanks

VeroBenei

Hi, I have been getting very loud and constant noise interferences when on the phone with "poonamis", something like a "gravedigger sound" that we don't seem to be able to get rid of. We just had to give up chatting through Skype. I did not have this issue with the other person I have talked to through Skype so far. Please advise. Thanks.

Todd Levy

Does Skype send a paper bill in the mail? Does skype mail a detailed statement of the calls you make with Skype, or are those just available on your online account info? Thanks.

Edwin Joseph

I am now living in the UAE and it is being blocked and unable to update or communicate. Any remedy right now or in the future?

Romell J. Dias

I am a regular user of Skpe, PC to phone. I have a problem connecting to the site as my proxy has blocked www.skype.com This is done on purpose as it is to make sure use the regular telephone company. The message error received when going to the site is Network Error (tcp_error) A communication error occurred: "Operation timed out" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. Is there any other way to add credit myself to my account.At the moment a friend of mine adds credit to my account, using my details.

jason

how about a battle between Amy, SAM, and Pamela. i can read the specs on all 3, but wanna know how well they *really* work! :)

Mark Fletcher

Hello, i would simply like to know the email for skype. skype is giving benfits for people recharging with paypal, however you need an email address to use paypal. simple question answer is, for myself, impossible up to now to find the answer, which is odd.

NP

How do you log into skype using multiple computers. For instance if I'm at home and want to use skype and then I'm at work and I want to use skype. Do i download it twice: once to each computer?

Daniel

Hi, I want to know if the is any place where I can find the skype history instead generate one for an specific user. If the is a folder with all files for all user like msn will work for me. Thanks

Rolf

Hi. looking for other skypers in "Ottawa" or nearby where I lived once more than 17ten Years. I hope I get a positive answer. Thank you.

John Holtz

We live in Costa Rica and purchased an initial $40 in Skypeout credits. We are at the point where we want to purchase more. You have no idea how difficult that has become. And, Skype customer service is almost nonexisting. I changed my email address and that has now taken over one week to kick in. Why? Why does Skype need to send to me, by email, a code in order to purchase more Skypeout credits? They have my account, my credit card, I also have a Skypein number; what else do they need? Why a code? It takes three to four days to receive a canned response by email. Can anyone help? Thx John

Albyxx

I started out in October 2004 with a trial run on Skype and then almost immediately SkypeOut. I live in Brazil but I am an Australian. Before Skype my telephone bill was around US $300 per month just to keep in contact with relatives and occasionally friends (excluding work because they pay). My bill has dropped to less than US $100 per month with the most of that taken up in a DSL connection (Brazil telephony is not cheap when compared to the world stage). I contact my friends and realtives on a much more frequent basis and I don't feel isolated anymore. I have found that I now have no fear of the telephone because it is a negligible cost. When I want to call, I call and do not think more about my wallet. I've got my sister and a big group of my friends converted to the service. The saving is incredible and, without doubt, the quality is better than a land line and getting better as time goes on. Well done!!!!!!!!!!!!!!! What more can I say???? Thank you.

Tim Webster

Still no skypein for Canada. Why?

Jacqueline Arendt

I need to use skype to share a screen with another party in order to look at text, etc. How do I sign up for this and learn to use it?

Jimmy

i just want to know the call rate for skype out from india,bangalore to kuwait

Tamir

Hi, I do not see how I can add the skype name into a field of outlook. I need to see it as one of the details in my "phone list" view. Can it be done?

Adam Goodman

Hi, I'm sure I'm one of many....... Skype is a great product which in my opinion has few competitors..... HOWEVER is there a plan to release a version for Mac that will allow web cam between PC and Mac Users? Many thanks in advance for your help. Regards.

Getting to 5% ROS: Return On Skype

Skypenomics 101. The constant question since 12 September 2005: how does eBay get back all that money? Forgetting any performance payout, nobody supposes Skype will sell $1.3 billion in services in the next few years. When they did the deal, eBay had a market cap of $56 billion. So eBay paid 2.3% of its market cap. If Skype management beats their targets, they'll earn another $1.5 billion in 2008 or 2009. With the up-front, eBay paid 5% of its 2005 market cap.

What does 5% mean?

eBay's market cap changes that much every few days, 8.87% on Thursday alone. So it's within the range of noise for a company growing as much as eBay (42% year over year).

eBay's 2005 revenue was $4.55 billion, so 5% is $228 million. Skype might make that number next year if it figures out how to:

  • Get USA and Canadian market share. America and Canada account for only 20% of Skype's users. Bringing eBay users aboard would be a good start, but Skype remains largely unknown in the United States and growth in user adoption was linear in 2005.
  • Keep defections to a minimum as the competition heats up. Tech players (AOL, Microsoft, Yahoo!, Google, QQ, Earthlink) are migrating their IM and email users to voice, first mile telcos have Vonage-like offerings, ISPs won't be caught dead without softphones, and mobile operators are adding VoIP to sell their data plans.
  • Boost revenue per capita. Perhaps through new product categories like mobile licensing and products for the enterprise.

There are few reasons to think they won't or can't. Skype can continue to pay back at the same rate as eBay's other businesses if they execute.

But that's just breakeven, cost recovery. Where's the gravy? Where's the synergy?

If you were Meg Whitman, what could Skype do for eBay's core businesses? What are the opportunities to accellerate eBay's value to customers? In addition to current growth?

  1. Help eBay break into new markets. At the time of the purchase, there was only a small overlap between Skype users and eBay users, with most of Skype's users outside North America. Buying behavior in many countries is less retail and more bazaar; haggling makes it real.
  2. Facilitate complex transactions. While you might buy a private business jet for $4.9 million on eBay (the most expensive item sold on eBay), you probably want to talk with the seller first. Maybe even for smaller items, like cars and industrial equipment. Skype-enabling customer conversations may help eBay sustain 5% higher Gross Merchandise Volume (GMV) and greater customer satisfaction in their highest ticket categories.
  3. Make auctions more exciting. Auctions can be fun, and not just the province of snipebots. Several companies now offer telephone bidding and announcement services for eBay. It is technically trivial to integrate auction status and PayPal balances into the Skype client. It won't be hard to embed even more of the eBay APIs into Skype software, making it easier and more tangible to navigate, post, buy, and sell on eBay.
  4. Enter the Intangible Economy.  My kitchen sink is clogged and I look up plumbers in the eBay directory, see you're available and your hourly rate, and I Skype you and get advice at $3 per minute, watching the meter right in Skype, eBay and PayPal getting their cut of the transaction. Or you send me your ebook with instructions for $10 via Skype file transfer, credited to my PayPal account. Or you show me the video of an interview you took with a stock analyst. Or pay me to participate in a webcam-enabled survey. eBay earns its cut of GMV by helping people move money in exchange for atoms. Skype will help them enter the world of the intangible products. Most of us spend more on services, information, entertainment, and knowledge. It's time for eBay to play in this space.
  5. Social Commerce. Buying and selling are returning to their roots as a social interaction. Whether it's advice from friends ("Should I bid on that?" "Can I phrase that description better?") or renewing contacts with previous buyers, active Skype users have hundreds or thousands of people in their address books. eBay can help Skype users nurture and exercise those relationships, building each member's social capital. And turn phone calls into transactions.
  6. Mobile Commerce. As Skype brings its software onto mobile phones, it will bring eBay with it. So customers can bring eBay with them everywhere, all the time.

Any of these will add value. Together they open the door to new experiences, markets, and valuation.

Would you pay 5% for that open door?

That's why Skype Journal is so excited we're sponsoring the eBay DevCon in June and why Microsoft's support of the Skype API is such a great thing for Skype. Both are about extending the number of people who adapt Skype to interesting uses, paving the way for innovation.

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April 20, 2006

Microsoft offers Beta of Skype Wrapper for .NET Starter Kit

Microsoft announced free "Express Editions" of programming tools, each with a component for talking with and controlling the Skype client through the Skype API.

The Beta of the Skype Wrapper for .NET Starter Kit is a managed code wrapper with samples that enables to programmatically connect and consume Skype services from Visual Basic, Visual C#, Visual J#, or Visual C++ Express.

Skype has their own Skype ActiveX Tools containing the Skype4COM library. Maybe we can dig up a comparison of the two companies' respective wrappers.

I'm eager to see mashups of Skype with Microsoft's Dancing4Fun demo and Lego Mindstorms: dance dance baby with your friends and robots over the Internet. Maybe at their Made In Express contest ($10,000 prize).



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Where can blogging lead.....

In early February I wrote up a post about my acquisition of a SlingBox to allow me to watch the Canadian (CBC) version of the Turino 2006 Winter Olympics while working in southern California. In a sequel post on my personal blog I mentioned how I was able to watch the Women's Gold Medal Hockey game on CBC from a Starbucks in Palm Springs.

CBC Interview.2006-04-20.400px.jpgThis past Monday (two months after the initial post) I received a call from an Ottawa-based CBC Newsworld business reporter who had read my blog post; she wanted to do a story on SlingBox since it is becoming available in Canada this month. Just completed the interview an hour ago. For those with access to Canadian channels on their cable/satellite or SlingBox it will apparently run next Monday or Tuesday at 6:30 p.m. They took shots of SlingBox running on both my laptop PC and my Dell Axim. (Of course, you can only demo on one at a time.)

Since the reporter is in Ottawa and I am located just outside Toronto, we had to use a speaker eqiupped mobile phone to do the interview's audio component; she could not see me as I was filmed (ironically on Betamax tape I seem to have noticed). With my Skype Video setup we could have done the interview over Skype and she could have seen my expressions and reactions as it proceeded. (Not to be used as the video for CBC's use but just as a monitor to see the interviewee.) Ah, the need to increase Skype awareness amongst the general public.

A great example of the convergence of today's technology; the reporter found my post through a Google search. You never know where blogging will lead you. The real challenge in today's time-shifted video world is to see if CBC (and other networks) makes interviews such as this available also via their website. In this case it would probably increase their viewership significantly, especially if, say, "corporate" blogs, such as SlingMedia's", linked to such a resource.

Update: April 25; Received a call today to say that due to a technical glitch with an associated interview, the CBC Newsworld piece on SlingBox will probably appear later in the week of May 1 at 6:30 p.m. EDT.

April 19, 2006

Multi-user Video Conferencing on Skype

Lots of fun is to be had on wigi these days. A bunch of us have been playing with Ashod’s new 10 party video conferencing system. For me, it doesn't get better than this.

tn7_eightofus.png

The latest version ( vwho4100x,exe) can be found here But that can change every few hours.

You need to register to join the foum to download. Takes about 1 minute.

Try it. For each participant my upload bandwidth is 120 kilobits per second and CPU is only about 15%. That is pretty phenomenal performance. The frame rate appears to be around 30 Frames per Second. Try it, you will never use Skype video again. I know you will, but I hope you will tell me and my readers why. Please leave us a comment.

It is easy to use. Forward port UDP port 43690.

Each participant enters your IP Address in the lower left entry field like this:

calling.png

Remember you use Skype for audio and VWHO (Wigi) for video.

Enjoy...

Technorati Tags: video conferencing system, port udp, udp port, skype, phenomenal performance, ip address, forward port, frame rate, lots of fun, exe, bandwidth, upload, cpu, frames

Quick links for Wednesday

  • Skype for Windows 2.0.0.103 released today. minor upgrade. change: German, Japanese, traditional Chinese and simplified Chinese language files. bug fixes: API: crash when sending messages from application to application; improved detection in case webcam is used by another application; improved automatic time zone calculation; English Voicemail message played instead of Chinese. 
  • Webcast. eBay finance conference call: Q1 2006 Earnings Release, Apr 19, 2006 at 2:00pm PT.  Chat with me if you want to start a back channel for the call.
  • Skype - A Victim of their own success. "With Skype refusing to answer emails promptly or even to update their ad-hoc customer service style, Danny Wirken ponders the paperless world of Skype." meanwhile...
  • Vonage is hiring customer support, per Russell Shaw.
  • Blocking Skype Won't Be Easy, an analysis by packet shaper expert Art Reisman.
  • Fujitsu announces executive notebook. 2.2 pounds and "Integrated Wi-Fi certified wireless LAN 802.11abg with VoIP capabilities offers easy and reliable communications. Integrated Bluetooth v2.0 ensures easy data synchronization with different devices." Skype now part of the corner office lifestyle?
  • Men Are From VoIP, Women From PSTN. How the genders use and perceive VoIP differently.
  • One SIP server's usage data. Small sample but nice dataviz, especially the pie chart of SIP user agents. 36% Asterisk, 13% X-Lite, and 52% with smaller than 10% share. Highly fragmented.
  • Automate a rescue call with Skype and a Mac. "rescue call n. A call to a cell phone placed at a prearranged time to give the person being called an excuse to end a date or other social engagement. -- Word Spy"

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FT: Zennström confirms Skype filters text; questions he would not answer

The Financial Times' Alison Maitland scored an interview with Niklas Zennström that ran yesterday. In it Zennström confirms the TOM-Skype joint venture censors text messages on behalf of the Chinese government. He claims: "One thing that’s certain is that those things are in no way jeopardising the privacy or the security of any of the users."

I posed the following questions to Skype but they have no comment beyond trying to insulate Skype from responsibility. "The Skype offering in China is actively managed by our joint venture in the country; TOM Online. Skype works hard to co-operate with local laws and regulations in all markets where we do business." 

  1. Is TOM only filtering chats where at least one of the callers' accounts were signed up by TOM Online?

  2. Will TOM filter chats if both parties are Chinese nationals but outside the PRC, say travelling in the US?

  3. Is TOM only filtering conversations where at least one of the parties are using the custom version of the Skype client written for the joint venture?

  4. Will TOM filter conversations using the TOM client being used by non-PRC nationals who are outside of China?

  5. Does TOM's contract with Skype provide for disclosure to Skype and Skype users when their information is provided to a government official?

  6. Are records of what the filter does kept? If so, by whom? Does Skype have or keep copies of those record?

  7. Does the filtering mechanism use a list of keywords? If so, is the list public? May I have a copy? Who has the list? How often does it change?

  8. Are the keywords only in Simplified Chinese or are they in other languages too?

  9. Is China the only country where Skype and Skype's partner have set up filtering?

  10. Do all Skype chats have the potential for a hidden participant, whether human or a robot?

  11. Are filenames for transfer subject to filtering?

  12. Are people's names among the keywords?

  13. Are the content of files transferred via Skype also subject to filtering?

  14. Does Skype encrypt end-to-end the IMs that are subject to filtering?

  15. In a multiparty, multinational chat, can I as an American citizen have my text to a British subject filtered if someone from Shanghai is in that chat too?

  16. Are audio conversations, where at least one party is in China, being listended to, filtered or recorded?

  17. Are all calls filtered, or only if users meet certain criteria, or are conversations selected for filtering randomly?

Skypes founders are not strangers to prickly questions of international law and corporate ethics. Their background with file sharing firm Kazaa left them very aware of the business and technology strategies available and their legal and social consequences. This is also a context where phone companies completely block Skype.com and Skype conversations. Did the ethics conversation ever took place at Skype when they agreed to the Chinese joint venture? Who was involved and was there a real debate? And did eBay understand this situation before the acquisition?

See also:

  • Jan in Malaysia: "The difference between Asia where Internet is seen as venue for free expression in Asia, unlike China. Thank god I live in Malaysia. Malaysia Boleh ! Wawasan 2020."
  • Metafilter thread. "Oh dear, I had high hopes that Skype would hold out. Still, I guess they are telling us. Can anyone find the list of banned words in the TOM client?"
  • China Herald: "But on a positive note, unlike Yahoo, Skype does not help to send their users to prison"
  • 21talks: "And dear readers, the next time you want to give a call to the holy Dalai Lama, just say you’re trying to reach the smiling guy with glasses and a yellow head cap."
  • IP Democracy: "Yeah, well, last I checked, the U.S. and Germany don’t lock up their journalists and throw away the key."


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April 18, 2006

Skype is still growing

20060303Jeanpico.JPG

By Guest Blogger Jean Mercier, Oostakker, Belgium

It is time to update this article, "Why Skype Peaks." It has been a year. Now is a good time to ask the question, "Is Skype still growing?"

First let's look at the number of Downloads of thye Skype Application.

20060415Downloads.png

The growth of the downloads is quite linear the last year, with sometimes smaller accelerations, like when the video feature was launched (see one of my previous blogs in this Journal). Of course, as a lot of us knows, downloads are also a result of users upgrading their applications. But still, I am wondering how many other software applications can show a growth like this!

Second, my favorite, the number of users online! This is still, in my “humble” opinion (IMHO), the best public available measure of the popularity of Skype. Interesting how none of the other IM clients release this information. Hmmm…

20060415usersonline.png

The maximum number of users online goes easily over the 6 million mark on a daily basis, and rarely goes lower than 3 million. The fluctuations follow some pattern during the day. I made some comments on the “why” last year, and repeat part of this later in this article.

I put some red dots in the graph as discussion topics. The first one in 2004 is the launch of SkypeOut, the second one is the eBay day (don’t ask me if this was good for Skype, I would give you only a very speculative answer), and the third red dot in 2005 was the official launch of the video (webcam) feature. I really believe the video feature gave a new impulse to Skype. I see more and more of my 100+ Skype contacts acquiring a webcam and trying it out. In fact 43 % of my online contacts have a web cam. Bill tells me that of his 450 + contacts 35% have a web cam.

The “light blue” data points are numbers I found in blogs and other places from the time before I begun registering myself data.

Well, let’s continue to look at this graph. I plotted the same graph with only the “peak” times. That is that I left out all the points lower then “best week times”. And this gives the next result:

20060401usersonlinemax.png

Apparently, holiday periods are NOT good for the growth of Skype. The first period (in the red circle) corresponds to summer 2005, where many inhabitants of the northern hemisphere were on holiday, or drank a beer in their garden instead of sitting in front of a computer. The same is valid for the second red ellipse: this was the period around Christmas 2005 and New Year 2006.

What about the daily fluctuations? Last year I had to use a time consuming trick to follow Skype Users online on a daily basis. And a certain “Richard” pointed out there existed RSS feeds for collecting data on Skype Users online. Although I knew this, my knowledge was limited only to the “knowing”, not to the knowledge how to exploit this. In the coming months I tried to make a macro in Excel to automate the capture of the RSS feeds, but I was never successful.

Then Matthew Rabinowitz, another crazy Skype fanatic and USA citizen living abroad in Germany, begun to chat with me on Skype, and provided me his Excel macro (Windows Professional) he used to capture the RSS feed. I use Windows XP, non-professional version, and his macro didn’t work on “simple XP”. But, by comparing the macro’s I found what was missing in mine. And in the meantime we had some enriching discussions on the growth of Skype.

So, I automated the data capture. Here is the result for the week from Wednesday March 22 to Thursday March 30 2006. Monday 27 was the day Skype broke the 6 million users online (red circle)!

20060401usersonline.png

Look also at the two green circles: Matthew pointed out that Sunday 26 was the week-end a lot of countries changed their clock to summer time, and some not. And, you can clearly see the “downward tail” is somehow lower after “Summer Time”. Some people awoke probably at the same Greenwich time, and others an hour later from one week to another! This could explain this minor change in the behavior of the curve.

Like last year, users online have a tendency to go down from Thursday on, with the lowest point in the night from Saturday to Sunday! I speculated that this is the week-end phenomenon: some Muslim countries start their week-end on Thursday, and Christians end it on Sunday. Weekends are indeed bad for Skype (eh, like Holidays!). This seems again to confirm that Skype is mainly used by the working class called “adults”.

Let us pick one day out of this week, March 27, the day Skype reached 6 million concurrent users online:

20060327usersonline.png

The shape of the graph didn’t change compared to last year: again a “day – night” pattern mainly centered around GMT+1 because most Skype users are still Western Europeans and North and South-Americans, and there are some moments of the day where both continents are working at the same time! Again a dip around Greenwich Mean Time (GMT) 11h, or 12h (GMT+1), when most European people take a break for lunch. Europeans are still the majority of Skype Users, but I am not really sure my “lunch” theory is correct. I compared the “midday dip time” before summertime, and after (when people changed their clock), and the dip moment stays unchanged around 11h00 GMT. Therefore, another explanation is needed!

The advantage of having automated my RSS feed, thanks to the hint of Matthew, is that I could also make a graph of the downloads of Skype applications during the week. Manipulating the data (in the positive mathematical sense!), gives the following result for the downloads per minute of the Skype application, for the same week around Sunday March 26:

20060328downloadsperminute.png

Interesting to see that the day – night pattern is maintained, but not the week-end pattern: as many downloads during the weekend as during the week! And, the mean fluctuates around 350 downloads per minute! Not too bad!

Skype is still growing! Let’s see what the graph looks like in 6 months when the Skype WiFi phone has been released!

And the video feature is really a blessing for me. One of my 3 sons, only 18 years old, left for Brazil some weeks ago, for an undefined period of time: and I can talk and see him at the same time! It makes the distance and the emotional burden (for me at least) bearable! 

(Thanks Matthew Rabinowitz, for proofreading and amending my text)

April 17, 2006

The proposed .tel domain: can't hurt much, won't help at all

Domain names point software to the right computer on the Internet. Top level domains suggest a type of organization, but don't affect the service at an IP address.

Telnic's proposed .tel domain is simply a traditional top level domain name. PhilWolff.tel, 15104448234.tel, skype.tel.  In theory, you could put services behind your user names, phone numbers, drivers license numbers, social security numbers, and any other identifier. Services like:
  • geopresence ("I'm at Kaye's bar on Broadway"),
  • social availability ("Man, 32, seeks Woman age 80-85 for relationship"),
  • career goals ("gigolo"),
  • best contact vector of the moment ("for the next two hours SMS me, after that IM me, I haven't checked email in months"),
  • alternate contact routings ("this is my work id, so if you want to speak to me about personal stuff use that id"), or
  • gatekeeper challenges ("after you prove you're human, tell me why I should take your call").

You can do all this now. And it won't matter if you do it on a server registered to a .net, .jobs, or .ee.

.tel as a general identification tool benefits nobody but registrars. Even suggesting that each person in the universe could have one and only one unique identifier is bizarre. I personally know other men named Philip Wolff; who gets the domain?

I say: support Pulver's proposal for .tel: mapping of phone numbers. 

See also:

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April 16, 2006

Mates use Skype for a private onlife

I met Daniel, a young Skyper who shared his Skype story with me.

Skype was really handy because me and my friends were chatting for half an hour daily, which ran up a large phone bill. Skype eliminates all the problems on costing. Skype is great for one reason because it is free!

Skype is handy for a number of reasons, Chat, File Exchange and Video calling on Skype 2.0. Skype File Transfer because my mates and me share Saved Video Game Files via Skype. Skype is great software highly recommended!

Skype is handy for planning outings and other meetings, along with swapping info and files. Over the last 70 days Skype has changed the way my friends and me have contacted each other. I love Skype; it is a lot better than Yahoo! Chat rooms and BT Communicator and MSN and whatever. Three of my friends have Skype and we can use Skype in conference calls. The one thing however I would like to see Skype improve is Conference Video calling!

I am from North Wales, UK, and Skype has certainly changed the way I communicate with my friends!

A few observations:

  • The joy of being best friends works online as much as off.
  • There isn't a Welsh language set for Skype. How will the Skype user interface display the long words of a language that has place names and urls like http://www.llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch.co.uk?
  • How viral can Skype can be among boys in the first years of school? Boys seem to have smaller social networks than girls.On the other hand, Skype continues to increase utility among PC gamers. Gaming has its own social networks, and evolutionary pressure drives propagation of practices and tools.

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April 14, 2006

IPTV is dead (part 27)

Techdirt reminded us last year how broadcast IPTV is a dumb idea, as the future’s all in faster-than-real-time downloads. (Usual nod of head to Odlyzko for being a decade ahead of us all here.)

In future you’ll only want to watch stuff that’s gained a strong reputation for quality. But you won’t know it’s a quality offering until plenty of people have watched it and the data’s been passed through the collaborative filters. Furthermore, anything that isn’t live TV can be sent to your DRM’d video store awaiting the unlock key to be sent at the anointed viewing time.

Only a very small number of shows will have a reputation that precedes them. The recurring nature of sports events is one such example. A drama will have to have an exceptional star writer or actor to make a new series compelling in advance of its release. But drama is rarely live (possible future trend - ImprovTV?) so doesn’t need real-time streaming.

Another small batch of programs will offer true interactivity, maybe via SMS if not something richer.

You have to ask yourself whether the current TV schedules of non-live, non-interactive programs make the slightest sense. The legacy technologies of broadcast and satellite TV might be plenty to absorb 90% of the demand for this kind of “right here, right now” TV. Expensive IMS-based bandwidth reservation systems look increasing irrelevant to the type of traffic that is actually likely to go over these networks.

I’d hate to be a programme scheduler in a TV broadcaster right now. In all industries, gatekeeping is a minimum-wage job — where it isn’t automated away.

Yet the profitless IPTV bandwagon rolls on…

Get more Martin Geddes at the Improv on Telepocalypse.

April 13, 2006

Skype Journal sponsors the 2006 eBay DevCon

My blurb for the program at this June's eBay Developer's Conference: 2006ebaydevcon.gif
God what a hangover, damn but these Vegas eBay geeks can party. How the heck am I supposed to post updates to SkypeJournal.com with my brain oozing out my ears? We're independent, so I have to keep those ears open, even when they're ringing. We've been writing for geeks, suits, and users since Skype launched. We break hard news, review (and sometimes trash) Skype compatible software and hardware, and describe how the Skype model affects industry, society, and software design. We are flabbergasted daily by the amazing things people do with Skype and the Skype platform. So we help: Our ebook guide to Skype's plug-in architecture was downloaded 250 thousand times in 2005. Our consultants train developers, test prototypes, leads workshops for product managers, and map out branding and strategy for this new era. Skype me at evanwolf or call me at +1-646-461-6123 with tips, gripes, or -- do I smell coffee?

Pleased to be a media sponsor and promote the event. They expect 800 to 1000 programmers, most new to the Skype platform. I have high hopes this will be a more serious geekfest compared to last year's Skype developer marketing parties. Do you think all of Skype's product managers and at least some of Skype's serious engineers from Tallinn and around the world will be there to share and hear and inspire this growing and heavily invested community?

So far, Skype staff on the schedule include: Skype president Rajiv Dutta, Toolbars pm Peter Kalmström, API pm Mat Taylor, developer Indrek Mandre, evangelist Lester Madden, certification manager Tiit Paananen

What take-aways and deliverables do you want from 72 hours with Skype engineers and product managers?

Eight Skype-specific sessions (roughly in chronological order):

  • 210: Lab: Getting Started Building Skype Applications
    Speaker: Peter Kalmstrom, Product Manager, Skype Toolbars

    It's refreshingly easy to get started on a Skype-enabled application thanks to a managed code approach. This lab will give you hands on coding experience using the Skype ActiveX controls and the Skype COM wrapper. You should be familiar with C# to get the most from this exercise.

  • 311: Skype's Plugin Components
    Speaker: Mat Taylor, API Product Manager, Skype

    Don't miss this chance to see what's coming down the pike for the Skype API. Looking at it from two angles—your application in Skype and Skype in your application—this session is intended for Developers and Publishers interested in either building plug-in games or other widgets to extend Skype features or embedding Skype services into existing applications and services. Following an introduction to the Skype ecosystem, we'll use sample applications to talk about the latest API developments, including the Extensions Framework and how to build and publish an Extension; how to use the SkypeServer API, the Java API, the VoiceAccess API, and the Call Transfer API. We'll also touch on Conferencing Servers, Skype Stealth Mode, Web-based apps, and other neat stuff.

  • 212: The Skype Application to Application Messaging API (App2App)
    Speaker: Indrek Mandre, Skype Core Services Developer

    The Skype App2App API allows Skype clients running on different hosts to communicate directly with each other, opening the door to a new breed of networked Skype applications like games, expressive messaging, and collaboration tools. This communication is secure, efficient, and also masked so it doesn't impact the user experience. This session provides a general overview of the API capabilities and architecture and the in-depth information you need to work with its commands, events, and object lifecycles. A discussion about the most typical uses for the API and a comparison with similar systems, including advantages and limitations, will provide insight into common problems and how to solve them.

  • 211: Lab: Using the Skype Application to Application Messaging API (App2App)
    Speaker: Indrek Mandre, Skype Core Services Developer

    The Skype App2App API allows developers to build applications that communicate directly—bypassing the chat window. Following up on session 212, this lab will show you how to use this advanced functionality. You should be familiar with C# to get the most from this exercise.

  • 213: Skype ActiveX Components: Skype Development on Steroids
    Speaker: Peter Kalmström, Product Manager, Skype Toolbars

    Developers and entrepreneurs interested in quickly adding Skype to Windows applications shouldn't miss this performance-enhancing session. You'll learn all about the entire Skype Active X component family, see components in action in real-life examples, and learn how to use them to boost productivity. Specifics include coding with the Skype COM API, which offers all the objects and events you could ever wish for, how the PNR (Phone Number Recognizer, a component that knows everything about the complicated world of international phone numbers) makes worldwide telephony easier, and practical tips on putting an application together.

  • 220: Using Skype to Improve Buyer/Seller Communications
    Speaker: Gunjan Bhow, Exective Vice President of Marketing of Product Development, Actiontec Electronics

    The continued success of any marketplace is dependent on the richness of communication among its participants and the trust that develops as a result. Leveraging Skype in eBay postings and transactions can elevate this communication and trust to a new level. In this session, you'll learn how the combination of instant messaging, voice, and video can augment the online sales process, particularly for high-touch selling, and enable eBay sellers to offer entirely new kind of services that are inherently personal (advice, tutoring, etc.).

  • 304: Building Voice Applications Using Voice XML (VXML)
    Speaker: Lester Madden, Developer Evangelist Lead, Skype

    Voice applications and applications with a GUI are completely different animals. This session explains why, and covers you what you need to know about building a voice application that communicates via Skype. In addition to an overview of VXML, you will get leading-edge tips on identifying voice application opportunities (think live traffic reports, horoscope of the day, language learning tools, or international delivery tracking systems), creating and deploying your application, and where to find additional help and resources.

  • 113: Getting Your Product Skype Certified
    Speaker: Tiit Paananen, Certification Manager, Skype

    Starting with "Why?" this session will answer you questions about the benefits and requirements of getting your application Skype Certified. We'll also cover Who, What, Where, and When with a discussion of the certification process and test environment and some hardware and software case studies.

fyi: Conference tracks, schedule, speakers, sponsors & exhibitors, hotel & travel, registration.



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Location, location, location! Plazes comes to Skypeland

“What if Plazes had a Skype Plug-in?” Stuart Henshall asked that question back in August last year.
Well Stuart will be happy and so will many Skypers who are interested in the social media space. We now have not just a Skype Plug-in we have a Plazes API! Now instead of only dreaming of possible applications for location-based services we can build and test them.

My mood message can be automatically updated:

plazesmood.png

Here are the user windows:

Plazesmainmenu.png

Plazesskype.png

Plazes does other cute things too. For example I called my buddy Bill H. I get this Chat Message back:

billh.png

Bill H commented, "This is annoying." But soon he figgered it could be very useful.

If you want a quick introduction to Plazes start with CBC Radio’s Mainstreet interview of blogger Peter Rukavina on Plazes and download the 10 minute mp3 file.

Plazes is a lot like LinkedIn, but for me Plazes feels much more alive.
Even if you are not a road warrior download and experiment with Plazes. It helps tell the story about the exciting future we all face. Go get it here.

April 12, 2006

Skype leads UK VoIP: 48% are Skype users

Continental Research reports 1.8 million UK Internet users used VoIP in the last twelve months, and that number should double in the next twelve. 48% of those surveyed used Skype, and 56% of VoIP users expect to increase their usage.

What is your VoIP client?

This consumer survey would not reveal enterprise use of VoIP, largely transparent to workers.

Mesh - coming to a Toronto near you May 15-16

meshconference.gifMark Evans, Matthew Ingram, Mike McDerment, Rob Hyndman and Stuart MacDonald, all Toronto-based bloggers on the Web 2.0 scene, have organized a conference called mesh - Canada's web 2.0 conference - to be held in Toronto at the MaRS Centre May 15 & 16.

"You will hear from thought leaders, connect with peers, and get a better understanding of the impact of new developments online. mesh brings together people who are passionate about the potential of the Web to change how we live, work and play. Meet the next generation of Web ideas, leaders and companies at mesh."

Get more details on the agenda and speakers here. But if you plan to attend, plan to paricipate in the "conversations" and networking; they want this to be a participatory event discussing the impact of Web 2.0 on Journalism, Politics & Society, Business Start-up & Financing and Marketing & PR. Keynote sessions will include Om Malik, Steve Rubel, Paul Kedrosky and Michael Geist as the thought leaders.

Toronto is a great city to visit in May; warm days, cool evenings and a lively night scene. While conference organizers have organized one evening networking party, a complete visit might include attending a performance of the world priemier presentation of Lord of the Rings, the musical. A great meshing of technology and artistic talent that entranced the audience of 2,000 for the entire three and a half hours when I went to see it.

Register here. Bring your thoughts to the conversation. Oh, and the MaRS Centre will have WiFi so you can make your Skype calls.

April 11, 2006

New Orleans, Open Rights, WTNG, building voip into the browser, LifeBits, and the Conversational Middle,

Malthe Sigurdsson's photos of post-Katrina New Orleans show devastation, abandonded civilization, and an abundance of irony. A Skyper via London, it's a penetrating look at iconography without people.
    

The incisive Suw Charman is one of those fueling the Open Rights Groupopen rights group, a digital civil liberties group for the UK. Supporting "your digital freedoms, privacy and right to free speech." How's Islington working out, Suw?

The World Telephone Numbering Guide defines numbering systems around the world. The variety boggles the mind.

How long before the Google browser toolbar lets you add contacts from web pages to your Gtalk and Gmail accounts?

Gordon Bell catalogs his LifeBits, his onlife's debris. Emails, web pages, and pictures seem to represent  85% of the objects. About 2% are audio. Converged communication should boost audio's and video's share as voice mails, call recordings, music, podcasts, TiVo'd radio and television continue to merge into daily PC life. I don't see why mobility will be any different, except that SMS (or whatever follows) and other forms of IM will steal share from email. via justin.

Mary Hodder on The Conversational Middle. Her case is that as the blogosphere grows, the juice  is growing in the midrange blogs that have about the same number of links in as links out. Unlike telephony, it feels safer to read a stranger's blog or even leave a comment. Or you could call that stranger and risk.... The greater Skyposphere is a conversation space, and nobody takes a million calls a day.

Yet. 

Gross asymmetry of number of calls you make vs. calls made to you creates some challenges, and opportunities. I'm waiting for an approachable pop star to post their Skype name the way they post their home page. Put it on their album covers, TV ads, web site, email newsletters, t-shirts. They'll set up a call center to arrange shared "face time" with fans. link via José Luis Orihuela's eCuadreno, one of the best blog scientists ever.

[3:44:15 PM] John Maas says: looking forward to Senators & Congress critters having actual Skype ID's.That they answer themselves "uh, where is my headset..."

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Skype Acquires Sonorit and Camino Networks

Skype buys talent, a little digital signal processing intellectual property, and maybe a way to differentiate themselves from or bargain with Global IP Sound. Jonathan Christensen

"The company was founded on the vision that through the application of its advanced signal processing expertise, voice communications in the next generation mobile internet could be richer and more natural sounding than any telecommunications experience available today."

– About Jonathan Christensen, Camino Networks President and CEO on the Sweetwater Partners web site

Global IP Sound sued Sonorit and Camino in December 2005 alleging violation of GIPS trade secrets, breach of contract, breach of fiduciary duty, and unfair competition. A Skype representative said the parties were in mediation so this remains an open issue.

The news release follows...

April 11, 2006 05:00 AM US Eastern Timezone

Skype Acquires Sonorit and Camino Networks

LUXEMBOURG & SAN FRANCISCO--(BUSINESS WIRE)--April 11, 2006--Skype(TM), the global Internet communications company, today announced that it has acquired Sonorit Holding AS and its US subsidiary Camino Networks, Inc., a provider of voice technology for the Internet. The acquisition will allow Skype to add some of the leading experts in online voice engineering to its own team of technologists to help design and develop Skype for the future.

"We're excited about bringing the talented Camino Networks team to Skype," said Niklas Zennstrom, Skype CEO and co-founder. "They will add considerable expertise to our own world-class technology team."

"Camino Networks is focused on innovating for next-generation voice services," said Jonathan Christensen, President and CEO of Camino Networks, Inc. "Joining Skype gives us access to the best platform for bringing our technology to users."

Skype, an eBay company, has agreed to acquire all outstanding securities of Sonorit for approximately 700,000 shares of eBay stock. Based on the stock price as of April 10, 2006, the transaction is valued at approximately $27 million. eBay expects the acquisition to be immaterial to its full-year 2006 earnings per diluted share, as issued in connection with its first quarter earnings release on January 18, 2006.

About Sonorit

Based in San Francisco, with additional offices in Aalborg, Denmark, and Stockholm, Sweden, Sonorit, and its US subsidiary Camino Networks, is a start-up company building unique solutions for high quality speech processing, coding, and transmission for the next generation of Internet-based networks.

Skype is a tool for change,

Bill said I should explain.

People interest me. I love seeing people connect with each other, steal meaning from the world, make and use tools to solve problems.

I think Skype is one of those tools. If you inject a knowledgable Skyper into certain problems, the problems get easier. Especially true when it comes to collaboration, coordination, communication and all those important conversations. 

For example, calling an elected official. It's scary. They are big and famous, and I'm not so much. But Skype can make it happier, friendlier, easier.

First, you can do it with friends (or even friendly strangers). It is often easier to state your case or ask for help when you're not alone.

Second, you have a chance to warm up. You can chat with your friends first, pick your main points, write things down, even rehearse among yourselves.

Third, you can text chat with other during the call ("what did she mean by that?"), leveraging the collective smartness of you.

Fourth, you can celebrate with your friends. Yay! We made the call! Someone took our information!

Fifth, you can learn from the experience by talking over what went well and what could be improved. You might even save your notes in your bookmarked chat.

Sixth, you have a record in your Skype history of whom you called and when. A little evidence of civic participation. So the next time you plan a call, you can say "we called you on the second of last month" and mean it.

So if you can call an elected person, who else can you conference call? How about an appointed bureaucrat? A movie star's publicist? That old flame who is single again? The car dealer who sold you a lemon? Your school principal? A bereaved friend?

And now that you've made those hard calls, what else can you do with your friends? Schedule a bar-b-que? Plan a wedding? Arrange bail after the bachelor party? Find a job?

A person alone can change the world. With others, their reach can change history. Progress leaves the world a little better than you found it. Skype makes progress for ourselves and our friends a little easier.

See also:



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April 10, 2006

Tulips for telcos: top down musings from Amsterdam

As I type, Miffy at Shiphol airportI’m in Schiphol airport in Amsterdam between flights on my way home from Washington. I used to commute here a few years ago, and now I remember why I;m not fond of this airport despite its convenience and efficiency. There’s never a moment’s peace and refuge — the travelator is engaged in an endless Dutch announcement torture of “mind your step”, and the PA system continually blares demands for late passengers to hurry up on flights 1/4 mile away from your gate.

(For Dutch readers, the good news is the rest of the country more than makes up for the deficiencies of the airport.)

Oh, and there’s no Wi-Fi.

But the absence of opportunity to waste time checking emails and surfing the web does give me time to think. Imagine there was Wi-Fi. Rather than having to whip out my credit card, and all the transaction friction that involved (think: yet another expense receipt and line item), I’d much rather bill my Wi-Fi access to my mobile phone account.

Since I’m not using my mobile itself for access, my laptop can’t authenticate to the network without my mobile operator issuing me some new stand-alone credentials. Not likely to be a pretty process.

Yet my mobile is in my laptop bag under the table. It has a Bluetooth radio. My laptop has a Bluetooth radio. Bits can in principle flow from A to B. There’s no need for the authentication capabilities of my SIM card to be physically limited to the phone itself. In fact, it’s a powerful “personal authentication artifact” that could, with a dab of extra technology, be useful in all sorts of contexts. Imagine if your car unlocks just because you walk up with your phone, for example.

In this case, one of the weaknesses of Bluetooth could become a strength. The standard is fairly vertically integrated, with no clean separation of connectivity from application service. (The illusion of connectivity is created by emulating a serial modem as a separate application service of its own. Not nice.) “Profiles” that support headsets, file transfer etc. are standardised centrally. It wouldn’t be a big deal to create a remote authentication profile. Maybe there’s one already — heh, not that I can check, becuase I’m disconnected, remember?

The telecom industry offers a compact with the public. In return for slow innovation and high prices, it offers standardisation (not merely standards) and “super-distribution” where everyone gets to have interoperable stuff (at least in principle). It’s a very different model to the bottom-up building of markets in the Internet model where everything is driven by competing ideas and incremental growth of adoption one-by-one until one idea dominates and becomes the standard.

A cartel? But it’s hard to argue that there’s no public benefit if we’re deluged by a massive network effect of something the public really values. And since there’s active competition from the other side of the fence by Internet players, there are market forces to keep the telcos honest.

This authentication moment is also interesting for another reason. It falls outside the Internet Protocol/stupid network paradigm (which only says how to exchange packets and demands you don’t mess with them). Yes, there are protocols like 802.1 that enable authentication for IP networks, but it’s not the same thing. If telcos can make business out of authenticating to all sorts of foreign networks, the “dumb pipe problem” just isn’t relevant, and you’ve finessed it away by creating value along some other orthogonal axis.

It’s these chinks in the Internet Protocol abstraction that offer light at the end of the tunnel for telcos: payment, location, identity, retail, distribution, logistics, support, and integration.

Perhaps I need a companion blog, Teleresurrection, to document this stuff!

Changes in the Skype ecosystem

by Hans Blau

Lately I noticed there are small changes going on in the Skype ecosystem. This system, that consists of third party developers and bloggers, is important to Skype. Recently a well known Skype blogger 'Jan in Malaysia' closed his blog for unkown reasons.

I also noticed less traffic (using Alexa) on several Skype related sites and I'm wondering if the BIG h(sk)ype is over.

I'm still a big fan of Skype and the Skype API platform but i must admit that I use SIP for outgoing calls at this moment. Important reason is that in many cases SkypeOut is more expensive. Another reason is that I experienced that SIP has perfect quality too. This came to me as a huge surprise. I never had enough time to look into it but now it seems SIP has really arrived.

Conference Call Congress (or your mayor or MP or...)

Some say phone calls score more impact with elected officials than postcards or emails.

Conference calls impact even more.

Try this procedure:

Before calling your elected official:
  1. Add your elected officials to your contact list.
  2. Start a group chat with up to three other people.
  3. Discuss what you want to say, agree on a short intro and one key bullet point.
  4. Pick a host for the call.
  5. Pick which congressional office you want to call.
  6. Add an elected office to the chat.
Call:
  1. Turn the group chat into a conference call.
  2. Record the call, if it's legal where you are.
  3. Say your piece or leave a message.
  4. Hang up.
After the call:
  1. Ask each other: how did it go?
  2. Share the feedback (we made the call/didn't get through/left a message, and this is what we/they said) with those who inspired you.
  3. Blog it or podcast it, if you are so moved.
  4. Drop this elected official from your group chat and add another one.
  5. Repeat with a new elected official.
  6. Repeat with a new topic and other friends.

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VON Canada: Skype API Developers Session

"Adding Value and Building the Brand"

Chaired by Jon Arnold, the panel for this session last Monday included:

SkypeAPIPanel.2006-04-03.400px.jpg

  • Andrew Hansen: Virtual Communications and a long standing association with Jyve.com and Skylook; also a member of the Skype Developer Council
  • Goren Gershon: Director of Engineering, WebDialogs (Unyte collaboration environment)
  • Ben Lilienthal, CEO, VAPPS (High Speed Conferencing)
  • Bill Tan, CEO, EQO (a plug-in connecting Skype to mobile phones)
  • Andrew, in his introductory remarks, mentioned how he dropped all other VoIP services when he saw Skype due to its peer-to-peer, edge-based architecture. As a member of the Skype Developer Council, he continues to contribute to Skype’s definition of their API while involved in the development of the first presence enabling application, Jyve.com. He sees many commercial opportunities both independently and operating with their eBay affiliates. He pointed out how the Skype API not only facilitates applications software development but also hardware development, citing the existence of USB Phones as a result of the availability of the API.

    Goren described how Skype and its API’s provided context for linking to other communications environments; in particular WebDialogs’ collaboration and data sharing infrastructure to create Unyte. The Skype API’s made this integration affordable, simple and contextual. Unyte is offered as a free basic one-to-one product and a premium multi-user Unyte Plus which allows up to four people to participate in desktop sharing sessions.

    Ben provided several guidelines for developing applications that incorporate the Skype API:

  • Small company with an entrepreneurial process
  • Achieve results rapidly; in their case, three days to beta; 30 days to a live operation
  • Wanted to use voice but build a brand
  • Allows up to 500 users on a voice conference call
  • Use an approach that involves baby steps, absorbs market feedback and is iterative in the development of features
  • Keep in mind that a basic precept of Skype is that it is targeted at consumers, is easy to deploy and use and is purposely “dumbed down” to encourage adoption (see the example in Stefan Oberg’s presentation to VON Canada)
  • .

    Bill mentioned how EQO’s objective is to extend availability and connectivity from the PC to the mobile phone. The EQO plug-in extends Skype through its API to place and receive Skype calls on a mobile phone. (EQO does require you have a SkypeOut account; also, as it currently is in beta, it still only runs on a limited number of mobile phone sets.)

    Several points for those who aspire to use the Skype API came out in the subsequent panel discussion:

  • The API is well published and easy to build from
    • significantly facilitates speed of deployment of an application (typically 30 to 60 days)
  • Skype is maturing in their launch and management of a third party developer program
    • yet they are deluged with requests from third party developers
  • A basic question for any developer to consider: what are the business drivers for your application?
  • Business is built around marketable applications and do not rely on Skype as the core offering
  • Ensure there is enough in your core intellectual property not only to sustain a relationship with Skype but also to extend to other platforms (once an appropriate API is offered by Skype‘s competitors)
    • Yahoo may be offering an appropriate API within a few weeks
    • Google’s API is not suitable for incorporating Google Talk into typical Skype-enabled applications
  • Ask how your offering will increase revenue for Skype. Will it help sell Skype credits and drive SkypeOut usage?
    • Skype has the potential to incent the opportunities for promotional and developer assistance through their certification process
    • Question: will Skype avoid certification of products that also work with competitive products?
  • Keep in mind that people call people; the application must be an adjunct to increase the value of interpersonal communications
    • Identity and presence are drivers

    The session provided insight into the development process, the business guidelines and the role of Skype as it becomes extended to a comprehensive Voice 2.0 voice communications environment. The next few months will be an interesting period to watch the evolution of voice-enabled applications as the value creator for those businesses bold enough and innovative enough to recognize, and execute on, the opportunity.

    April 09, 2006

    Yahoo Voice

    I've never been Yahoo's biggest fan. They've acquired and essentially murdered many of my favourite products such as Flickr and Konfabulator.

    So when they announced the public beta release of their new Skype-killer, I was interested in why they think they can win the VoIP game.

    Why Yahoo has an edge:

    Why Skype is still better:

    • Skype has the European market. Yahoo clearly mentions on the bottom of their information page: "Intended for use by U.S. residents only.", leaving Canada and the rest of the world in the dust.
    • They are fully P2P and encrypted. Nobody's listening, while Yahoo will submit under the pressure of big brother to eavesdrop.
    • As much as they like to think it, Yahoo does not own the IM world and doesn't have nearly the amount of IM users that Skype has.
    • No ads, no bloat and nothing you don't want.
    • Calling is the central focus of Skype, while Voice is now a "feature" of YIM.
    • It's fully cross-platform.

    Overall, this is much more of a threat than other lame attempts to take Skype's marketshare, but Skype still holds a clear advantage. If they play their cards right, they can still stay alive, beating one of the web's most powerful companies.

    Skype Phone Numbers for the United States Senators of the 109th Congress

    Click a phone number to call your elected representative. Tell them what you think about your freedom to connect or any issue on your mind.
    Akaka, Daniel K.(D-HI)(202) 224-6361
    Alexander, Lamar(R-TN)(202) 224-4944
    Allard, Wayne(R-CO)(202) 224-5941
    Allen, George(R-VA)(202) 224-4024
    Baucus, Max(D-MT)(202) 224-2651
    Bayh, Evan(D-IN)(202) 224-5623
    Bennett, Robert F.(R-UT)(202) 224-5444
    Biden, Joseph R., Jr.(D-DE)(202) 224-5042
    Bingaman, Jeff(D-NM)(202) 224-5521
    Bond, Christopher S.(R-MO)(202) 224-5721
    Boxer, Barbara(D-CA)(202) 224-3553
    Brownback, Sam(R-KS)(202) 224-6521
    Bunning, Jim(R-KY)(202) 224-4343
    Burns, Conrad(R-MT)(202) 224-2644
    Burr, Richard(R-NC)(202) 224-3154
    Byrd, Robert C.(D-WV)(202) 224-3954
    Cantwell, Maria(D-WA)(202) 224-3441
    Carper, Thomas R.(D-DE)(202) 224-2441
    Chafee, Lincoln(R-RI)(202) 224-2921
    Chambliss, Saxby(R-GA)(202) 224-3521
    Clinton, Hillary Rodham(D-NY)(202) 224-4451
    Coburn, Tom(R-OK)(202) 224-5754
    Cochran, Thad(R-MS)(202) 224-5054
    Coleman, Norm(R-MN)(202) 224-5641
    Collins, Susan M.(R-ME)(202) 224-2523
    Conrad, Kent(D-ND)(202) 224-2043
    Cornyn, John(R-TX)(202) 224-2934
    Craig, Larry E.(R-ID)(202) 224-2752
    Crapo, Mike(R-ID)(202) 224-6142
    Dayton, Mark(D-MN)(202) 224-3244
    DeMint, Jim(R-SC)(202) 224-6121
    DeWine, Mike(R-OH)(202) 224-2315
    Dodd, Christopher J.(D-CT)(202) 224-2823
    Dole, Elizabeth(R-NC)(202) 224-6342
    Domenici, Pete V.(R-NM)(202) 224-6621
    Dorgan, Byron L.(D-ND)(202) 224-2551
    Durbin, Richard(D-IL)(202) 224-2152
    Ensign, John(R-NV)(202) 224-6244
    Enzi, Michael B.(R-WY)(202) 224-3424
    Feingold, Russell D.(D-WI)(202) 224-5323
    Feinstein, Dianne(D-CA)(202) 224-3841
    Frist, William H.(R-TN)(202) 224-3344
    Graham, Lindsey(R-SC)(202) 224-5972
    Grassley, Chuck(R-IA)(202) 224-3744
    Gregg, Judd(R-NH)(202) 224-3324
    Hagel, Chuck(R-NE)(202) 224-4224
    Harkin, Tom(D-IA)(202) 224-3254
    Hatch, Orrin G.(R-UT)(202) 224-5251
    Hutchison, Kay Bailey(R-TX)(202) 224-5922
    Inhofe, James M.(R-OK)(202) 224-4721
    Inouye, Daniel K.(D-HI)(202) 224-3934
    Isakson, Johnny(R-GA)(202) 224-3643
    Jeffords, James M.(I-VT)(202) 224-5141
    Johnson, Tim(D-SD)(202) 224-5842
    Kennedy, Edward M.(D-MA)(202) 224-4543
    Kerry, John F.(D-MA)(202) 224-2742
    Kohl, Herb(D-WI)(202) 224-5653
    Kyl, Jon(R-AZ)(202) 224-4521
    Landrieu, Mary L.(D-LA)(202) 224-5824
    Lautenberg, Frank R.(D-NJ)(202) 224-3224
    Leahy, Patrick J.(D-VT)(202) 224-4242
    Levin, Carl(D-MI)(202) 224-6221
    Lieberman, Joseph I.(D-CT)(202) 224-4041
    Lincoln, Blanche L.(D-AR)(202) 224-4843
    Lott, Trent(R-MS)(202) 224-6253
    Lugar, Richard G.(R-IN)(202) 224-4814
    Martinez, Mel(R-FL)(202) 224-3041
    McCain, John(R-AZ)(202) 224-2235
    McConnell, Mitch(R-KY)(202) 224-2541
    Menendez, Robert(D-NJ)(202) 224-4744
    Mikulski, Barbara A.(D-MD)(202) 224-4654
    Murkowski, Lisa(R-AK)(202) 224-6665
    Murray, Patty(D-WA)(202) 224-2621
    Nelson, Bill(D-FL)(202) 224-5274
    Nelson, E. Benjamin(D-NE)(202) 224-6551
    Obama, Barack(D-IL)(202) 224-2854
    Pryor, Mark L.(D-AR)(202) 224-2353
    Reed, Jack(D-RI)(202) 224-4642
    Reid, Harry(D-NV)(202) 224-3542
    Roberts, Pat(R-KS)(202) 224-4774
    Rockefeller, John D., IV(D-WV)(202) 224-6472
    Salazar, Ken(D-CO)(202) 224-5852
    Santorum, Rick(R-PA)(202) 224-6324
    Sarbanes, Paul S.(D-MD)(202) 224-4524
    Schumer, Charles E.(D-NY)(202) 224-6542
    Sessions, Jeff(R-AL)(202) 224-4124
    Shelby, Richard C.(R-AL)(202) 224-5744
    Smith, Gordon H.(R-OR)(202) 224-3753
    Snowe, Olympia J.(R-ME)(202) 224-5344
    Specter, Arlen(R-PA)(202) 224-4254
    Stabenow, Debbie(D-MI)(202) 224-4822
    Stevens, Ted(R-AK)(202) 224-3004
    Sununu, John E.(R-NH)(202) 224-2841
    Talent, James M.(R-MO)(202) 224-6154
    Thomas, Craig(R-WY)(202) 224-6441
    Thune, John(R-SD)(202) 224-2321
    Vitter, David(R-LA)(202) 224-4623
    Voinovich, George V.(R-OH)(202) 224-3353
    Warner, John(R-VA)(202) 224-2023
    Wyden, Ron(D-OR)(202) 224-5244

    April 08, 2006

    India - First Impressions

    I arrived in India this week for a project. I'm snapping pictures and uploading them to my Flickr page. At this point I've given up on cameras. All were shot using a Nokia N70 mobile. Skype content low to non-existing. I am beginnning to understand why India is such a challenging market to crack. Best buy in India. PS2 games at 80 rupees. Less than $2.00 US. I won't ask how they do that. Similarly watching them refilling printer cartridges. Around 100 rupees for a black cartridge. Such illustrations really challenge some US business models. Is obvious that "mobiles" are the future here.

    On transport. In one auto-rickshaw the driver tapped a pedestrian. In another the driver tapped a motorcycle and passenger. Then in another we went down the wrong side of a very busy intersection. Crossing streets in Old Delhi took on new meaning. I'll never walk through passing cars quite the same way again. I'm still laughing about the experience. Cellphones have even reached the rickshaw drivers.

    April 06, 2006

    What you don't measure...

    Imagine you’re building a “Telco2.0” (ahem) with some kind of Internet-compatible business model. This means you’re involved in one or more of dumb pipe deployment, making money from APIs to your business and IT platform, and some select apps which you do particularly well.

    Now, what metrics does the CEO want on his dashboard to know he’s getting nearer to the “IP-compatible” business model? Hint: ARPU, CPGA, and churn are lagging indicators tied to the old business model. Business performance matters, but like flying through a storm there’s a period during which a safe landing is more important than fuel economy or punctuality.

    What metrics do you use to measure your “permission” assets from customers to access their attention?
    How do you measure your product portfolio’s “stupid network compatibility”?
    How do you quantify your success in delivering compelling, sensuous presence experiences?

    Rather than me give too much leading thought, it’s over to you. What metrics should telcos be using to track whether they’re getting closer to the goal of an IP-compatible business model?

    Feel free to tailor your answers into specific segments like “wireless-only players”, etc.

    Measure Martin Geddes at Telepocalypse.

    Podcasters should be thrilled one percent of NorthAm households listen

    This accomplishment is amazing! Podcast LogoDo you have any idea what 1% US radio share across North America is worth? How hard it is to earn? How many talk radio hosts would sacrifice their ethics on the air to get a national syndication contract? The barriers to behavioural change listeners have overcome? Congratulations, long tail!

    I started blogging in 1998. It took eight years for bloggers and blog readers to experiment , evolve, and adopt the medium and its tools.  Give baby podcasting a break.

    Despite this success I think podcasting is an interim form, with many new producers and viewers bypassing audio for video. Like blogging, the medium is full of every expression of humanity. Unlike blogging, there is low tollerance for poor production quality. And nothing like the hyperlinked mesh of the blogosphere to make podcasting into a social medium for listeners the way blogs are for readers.

    Much of the grief seems to be about Forrester only including podcast feed subscriptions, not the more popular audio on demand.

    The Skype story: While Skype Technologies S.A. was rumored last year to have queued up podcasting features, not likely happen this quarter. But Skype remains an enabler. It's driving people to buy speakers, webcams, and microphones for their PCs. Recording tools for Skype like Pamela, Skylook, and Hot Recorder are improving quickly, and morphing into quick conference-call-to-mp3 capture and and upload tools. Skype continues its infiltration of schools and workplaces, so conversation timeshifting and placeshifting makes podcasting and vlogging more relevant than ever.

    See also: The Social Software Weblog, Kevin 2.0, Publishing 2.0, Mark Evans, Investor Relations Blog, Guardian Unlimited, Good Morning Silicon Valley, Andy Beal's Marketing Pilgrim, Blogspotting, Bloggers Blog, InterMedia, Barnako.com, blackrimglasses.com, SeattlePI.com Buzzworthy, Digital Inspiration, Texas Venture Capital … and John Cook's Venture Blog

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    Friday morning links: Skylook, Pamela, ioGear, new Skype stats and Skype mapping service



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    Skype Certified Speakerphone

    What a treat. A speakerphone that didn’t leave you feeling the other party was talking from inside a tunnel. I am talking to Gena Mazzeo, PR Specialist and Paul Daut, IT Integration for Specialist at US Robotics. They are sitting in Gena’s office with the new USR9610 USB Internet Speakerphone

    tn7_speakerphoneusb.png


    Only $50 bucks! Wow. I am on a $100 Plantronics DSP400 headset. I got to get me one of those.

    Read more here.

    Pogue Video on VoSKY Call Center

    Today’s video review of the innovative VoSKY Call Center
    is Pogue at his best.

    Always delightful, often very adroit David Pogue does the Thursday Technology column for the New York Times. David’s column is almost always interesting. His Call Center video makes a very complex product simple. Laugh and learn. Quite a feat David.

    Thanks to Jan Geirnaert in Kuala Lumpur, Malaysia for the heads up on this. Jan gets to read the New York Times while I sleep.

    Skype and short sleeve shirts

    "Why do Canadian men wear shorts sleeve shirts?" asks 7 year-old Shino as we drive into Kelowna. This tough question starts the day of two Skypers meeting face-to-face for the first time.

    photo of Shino and Brian

    Her Dad, Brian, giggles; then translates her question from Japanese so I too can smile.
    Brian is a Skype buddy of mine from Nagoya, Japan. You may know Brian by his Skype name Roku. A Macintosh guy. Closed Beta Tester. Brian also did Japaneses translation for the Mac and for the API Guidebook. We have known each other for two years on Skype. Brian and Shino, visiting family in Canada, came laden with gifts: Saki, Blow Fish Fins, the classic Japanese doll, a traditional wooden fan…

    photo of a doll in traditional japanese clothing

    We shared stories, did some sightseeing, shopping, had an awesome Japanese meal.
    Lucky me. Thank you Brian and Shino. Thanks Skype for making this all happen. "Shino, I have no idea why we wear short sleeve shirts."

    April 05, 2006

    f2c downbeat

    The lessons of Mr. Smith Goes to Washington (1939) were reaffirmed at David Isenberg's Freedom to Connect conference.

    Liberty's too precious a thing to be buried in books, Miss Saunders. Men should hold it up in front of them every single day of their lives and say: 'I'm free to think and to speak. My ancestors couldn't. I can. And my children will.' Boys want to grow up remembering that.

    The people at f2c didn't agree on what was worth fighting for, even on first principles.

    Worse, despair was the keynote, the pounding bass drum and annoying buzzing sound. Paraphrasing:

    You can't beat the incumbents.

    They've owned congress and big media since telegraph lines were high tech.

    They'll outspend you.

    They'll outwit you.

    "Just get up off the ground. That's all I ask. Get up there with that lady, that's up on top of this Capitol Dome. That lady that stands for Liberty. Take a look at this country through her eyes if you really want to see somethin'. And you won't just see scenery. You'll see the whole parade of what man's carved out for himself after centuries of fighting. And fighting for something better than just jungle law. Fighting so as he can stand on his own two feet free and decent, like he was created no matter what his race, color, or creed. That's what you'd see. There's no place out there for graft or greed or lies! Or compromise with human liberties! And if that's what the grown-ups have done with this world that was given to them, then we'd better get those boys camps started fast and see what the kids can do. And it's not too late. Because this country is bigger than the Taylors or you or me or anything else. Great principles don't get lost once they come to light. They're right here. You just have to see them again.

    And if, by some freaky accident of the universe, you do get a bill passed?

    It will no longer look like the law you proposed, will be out of date by the time it comes to a vote, be unenforced by regulators under the thumb of the status quo, funding vanished in committee.

    Maybe you hope for a public outcry.

    Louder than the outcry for coypright reform? or patent reform?

    Maybe. AARP staff got into it but it hasn't translated into a million vocal supporters.

    It hasn't even turned into an email campaign. (Capital Hill staffers call constituent email "spam.")

    Sloganeering at the conference was token.

    "Fat Pipe. Always On. Get Out Of The Way!" - Tim Bray

    "Do you want the Internet to be like cable TV, with someone else choosing what you can watch?"

    The search of metaphors continues.

    And the search for an audience.

    And people who care.

    There is no grassroots consituency. No army of irate Skypers and Vonagers calling congress. No Comcasters and AT&Teens walking out of school. No march on Washington this year.

    Frank Capra's movie, from Sidney Buchman's screenplay based on Lewis R. Foster's story still rings true.

    Then: Corporate interests buying congress.

    And Now.

    Then: Concentration of media control by those in other industries.

    Now: Oligopoly justified with economic darwinism, painted with God Talk. Being big and affluent is a sign of God's goodwill. So a bigco's connivance, no matter how offensive to civil liberties, is sacred.

    Then: Lobbying and media distortion used to steal public lands with public moneys.

    Now: The onramps to the Internet in the US, the first mile, are effectively owned by two companies (two is a choice, says the FCC). The Third Pipe of alternative access is a distant dream. Municipal wifi and muni fiber advocates would pop champagne corks if they had market share like solar power's .

    Then: Kids making their own media, putting out a newspaper, personally distributing it to make a political point.

    Now: MySpace, LiveJournal, IM, Skype used by youngsters to lighten latchkey loneliness, solve problems, disrupt L.A. freeways and to revitalize and commandeer the national debate on immigration.

    I believe we need the freedom to connect. 

    I believe our civil rights in physical space should extend to our onlives.

    The Freedom To Connect conference could have been a constitutional convention.

    It wasn't.

    We didn't debate those rights.

    Nor define them.

    The people of my state need permanent relief from crooked men riding their backs.

    We didn't draw a map for organizing.

    We didn't move one step closer to protecting our freedoms from corporations or governments.

    I am disappointed.

    But not done.

    Because I wouldn't give you two cents for all your fancy rules if, behind them, they didn't have a little bit of plain, ordinary, everyday kindness and a - a little lookin' out for the other fella, too...That's pretty important, all that. It's just the blood and bone and sinew of this democracy that some great men handed down to the human race, that's all.



    Technorati Tags: , , , , , , , , , , , , , , , ,

    Don't I know you from somewhere? (or the lock-in of personalization)

    I'm not against open source at all. A copy of emacs and a bunch of GNU utilities once used to accompany me everywhere. But there's hadly a single instance of an user-facing open source product without a sucky user interface, so I've more-or-less given up on it for anything but server apps. (I host my own Linux server, so evangelists -- please don't knock with free copies of The Penguin and promises of salvation, I won't be listening.) Even poster kids like Firefox have their troubles: the extensions interface is an embarassment.

    I think I've reached the limits of Mozilla Thunderbird's email client. All I wanted to do was to turn off the notification icon in the tray. I no longer believe in being interrupted because my Paypal account has been suspended for the 1374th time.

    No can do, at least in a sensible amount of searching.

    Because a working, functional, synchronizable, socially aware open source calendar isn't due until around the end of time (the year 2038, I believe) I'm dabbling with Outlook again after a 2 year break. And it's actually rather good, despite its reputation. OK, IMAP support is bad, which is a problem for me as I'm never going to own an Exchange server. Still, I'm beginning to think the benefits outweigh the woes.

    But there's one thing making me hesitate from switching.

    In Thunderbird, it auto-completes every email address. And after two years on continuous and contiguous use of one laptop, it's captured pretty much everything. I never use my address book, as everything auto-completes! (I hear people record "telephone numbers" and make "phone calls". Strange, are folk.)

    Outlook doesn't know me from Farmer Barleymow, so I'm back to re-training it and updating my address book. Ouch.

    One of the mantras at Sprint we had for our abortive platform play was that leaving Sprint should feel like getting a divorce and re-training your new wife to live with all your foibles. That meant moving beyond merely keeping stateful customer data hostage and demanding ransom when your contract period was up. We wanted a service that actively learnt about you and how you used the system (without conscious configuration effort by the user). At the time mobile portals were all the rage, so we put our efforts into contacting obscure start-ups with technology to perform all kinds of intelligent search, sorting and collaborative filtering to try to get the right results to the user up-front. Sprint's "no click" to Amazon's "one click".

    You would have thought that learning from user behaviour and anticipating need would be a high priority for mobile operators looking to reduce churn. (Don't expect handset vendors to help - they want handset churn, not stickyness). Yet I suspect that precisely zero of the operators are making the move from vertically intergrated telcos to horizontal plays their core strategic driver. Without breaking any commercial confidence, I would say that the criteria used at Sprint all related to secondary (or lower) phenomena, or confused strategic objectives with tactical metrics, or were too generic to be of real value. If anticipated ROI is your top measure, then the VP with the most plausible lies gets his project funded. Anyone for a doughnut shop on 119th St?

    In doing so, you would array "defence" actions that prop-up your legacy vertical business, and "offence" actions that either break apart that business into component value pieces offered via a platform (e.g. billing) , or advance any parts where you really have some application-layer advantage (err, probably none). The defence part would naturally lead you to accumulate stateful data and learning about the user. I didn't know it at the time, but I was pitching a customer relationship play to an autistic technology enterprise, so nobody understood what you were saying (and not just because of the accent).

    What would you do in practise? Smart address books, "one-click" impulse send of messages and photos to top contacts, intelligent suggestion of handset upgrades or new software or content. Your imagination is the real limit.

    By the way, if anyone knows a good calendaring application for under-threes, my older daughter wants to hear from you. I was trying to get her ready to go out shopping this afternoon, and she goes for a fuss with her imaginary cooking set and can't be dragged away.

    "Aren't you coming with me to get a new bathroom light, Laima?".

    "No, I'm too busy. I haven't got time." she replies.

    Ah, time management skills. Need to start 'em early.

    Get your very own Martin Geddes' Telepocalypersonalization.

    |

    April 04, 2006

    Skype Goal: “Better than a phone...“

    The highlight of today’s sessions at Voice over the Net Canada was a presentation by Stefan Oberg, General Manager, Skype for Desktop and Skype Hardware. Stefan’s theme built on Alec Saunder’s Voice 2.0 Manifesto by talking about how Skype is working to be “better than a phone”.

    Stefan Oberg.crop.jpg

    After reviewing the history of text messaging from the telegraph to telex to fax to email, Stefan then contended that the current phone is to voice as the “telex” stage was to text messaging, leaving many opportunities open to build new services and features. He went on to repeat how currently phone services are in a pricing game requiring complex marketing messages to differentiate.

    He went on to state that Skype’s vision is “to be the voice communications channel of choice wherever one is: on the PC, on the Web, on mobile devices and in third party applications” … “whenever I need to talk”. But when does one need to talk?

    • Start with people who know each other
    • Expand to people with common interests
    • More formally when I want to buy something
    • When I want to travel but need a translator to make travel arrangements
    Stefan then went on to define “how we (Skype) can be better?”
    • High quality, hi-fi stereo audio
    • World phone book – is there an opportunity to pool PSTN numbers?
    • Presence – especially for communicating across time zones
    • Privacy – users can build their own “Do Not Call” list
    • Speed dialing
    • Mood messages – self-publishing
    • Archiving – storing voice mails, chat sessions and call records
    • Text – combining voice and text
    • o Multi-party chat: instant, brief, efficient, persistent
      • Becoming an alternative to email
      • Privacy: no spam
      • Unlimited attachments
    • Conference calling: currently 5 or 10 users but developing a server-based technology for larger calls
    • Video
    • File Transfer
    Stefan then pointed out that we are only at the beginning of seeing the features that can be built both into Skype and into third party applications.

    Back to the phone: why is the phone so ubiquitous? Five 9’s reliability (even in power outages) and a simple user interface. Stefan mentioned a few guidelines for adding features:

    • Don’t bloat the client – keep it simple
    • But aim to be the Swiss Army knife of voice communications
    • Look for hardware integration in addition to software features.

    He then went on to point out as a simple example how Skype gets complicated as soon as a desktop user installs Skype, realizes they need a headset but need to plug/unplug the headset on the back of a(n older) desktop PC. Such a complication (or to use Stefan’s words – “such a terrible user experience”) limits the mass market appeal of Skype; it is a goal of Skype to overcome such hurdles to mass adoption.

    Stefan’s concluding slide was his opening slide: “Better than a phone”. We look forward to experiencing new features from both Skype and their third party developer/partner community.

    As an aside, Stefan mentioned during his introduction (Carl Ford has a unique way of introducing speakers at VON conference sessions) that there are four divisions to Skype: his (Skype for Desktop and Skype Hardware), Skype Mobile, Skype Telecom (working with termination partners) and Skype eCommerce.

    In response to a question about their approach to the business market, Stefan emphasized that Skype is staying focused on its mass market potential as they do not have the resources to address the business market. However, he gave a couple of examples of partners who are addressing the business market: (i) Web Dialogs with their Unyte web conferencing application and (ii) integration with SalesForce.com.

    As described in the Voice 2.0 Manifesto, the business opportunities for Skype and their partners lie in the Applications.

    Technorati Tags: fax to email, skype, text messaging, telex, voice communications, saunder, oberg, party applications, mobile devices, alec, manifesto, highlight, sessions, phone services

    F2C: Network neutrality speech

    I know I’ve written ad nauseam about Network Neutrality, and the fight against bogeymen that aren’t even there. But a couple of people at the Freedom to Connect conference here wanted me to post my speech up online. And as I’m losing my voice, it’s much easier to type than talk, so I can point anyone who approaches me right here. This covers ground I’ve covered before, although never in one coherent argument.

    This isn’t a verbatim version of my speech; I just spoke from condensed notes, and I didn’t manage to cover every point in my allotted time, so this is the full text.

    Within the current funding and construction approach to networks, I believe a network neutrality law is a tactical, practical, strategic and philosophical error. It takes us further away from Freedom to Connect.

    A tactical error

    As a tactical proposition, it supposedly is to solve a problem. So what’s the problem it might be solving?

    Well, we certainly have a consumer protection and disclosure issue. Consumers are buying a product that has ‘broadband internet’ on the tin can, but they don’t really know what’s inside. The terms are often too obscure, hidden in obtuse language in the terms and conditions. That means we need disclosure along the lines that exist (in the US) for credit cards, where the key terms must be presented in a standard format. Furthermore, I’d suggest that there be regulated terms like “full internet access” and “partial internet access” to make it crystal clear.

    Then there’s the issue of monopoly and unfair competition. But there already are laws to deal with this. Sherman Act, RICO, and so on. The problem is process and organisation; getting the FTC, not the FCC, to enforce them.

    The unbundling regime in the US has failed. “We need to stop the monopoly rents”, they exclaim. But all network neutrality does is take the pain away. But morphine doesn’t cure cancer. Price discrimination in competitive markets is, on average, beneficial to consumers. This is well established economic fact. By eliminating price discrimination, you’re throwing out the baby with the bathwater.

    Is there a “moral right” to neutrality and traditional common carriage rules, given that the networks were (supposedly) built using public money? Sorry, no. The elected representatives in the US made a bunch of terrible deals on behalf of the public. Telcos got great deals in exchange for empty, unenforceable promises. The capital has all been transferred into into private hands. Gone!

    There’s a frequent complaint that “the Net needs us”, and is under attack. But it’s never been healthier. We’ve never had so many people so well connected. It’s an emergent outcome of individual actors expressing their preferences via voluntary exchange. And they, by and large, demand an open connection! It’s not sacred, an object of worship. We can think of better Internetwork architectures.

    A practical error

    Network neutrality can’t be made to stick. Telcos will evade whatever definition you put up; it’s easier than fighting UNE-P unbundling rules. It’s easy to create atilted playing field.

    There are so many blocking options, ways of setting aside reserved capacity, creating gateways, proxies, and private subnets. How about special peering agreements, unusual terms of service, locked-down edge devices supplied by the telco, different price policies, router queueing algorithms, topologies, hard-to-change defaults and settings, varying network symmetry and private IP address ranges. Good business for consultants like me in helping them evade the rules, but bad for the public.
    .
    And when to ‘design-in’ neutrality? Do you really want courts involved in network design? Won’t new entrants need to set aside as much money for lawyers as for network engineers?

    A strategic error

    Network neutrality makes competition and consumer welfare dependent on law and lobbying, not natural competition. So you’ve chosen the area in which the telcos are strongest on which to fight!

    It creates great uncertainty for new entrants. Remember the CLECs? Well, I wouldn’t want to be building infrastructure based on neutrality rules. It inhibits the very price discrimination that makes new access networks more economically feasible, particularly wireless ones.

    We actively want un-neutral nets. For example, we’d all benefit if there were local peer-to-peer networks, where local traffic was free, reflecting the low cost of exchanging local traffic. Perhaps we’d benefit if Google could subsidise connectivity, so the person with the 2 Mbit/s connection gets their video at 10 Mbit/s, because the video is subsidised by ads.

    A philosophical error

    As noted by others, the Internet isn’t a thing, it’s a tangle of agreements to pass packets based on a standard interface. Those agreements are contracts that were freely enetered into. You have to interpose yourself into millions of those agreements. This is a bad precedent, whereby the certainty of contract is overturned.

    It also surprises me the number of people who violently object to the use of eminent domain to apropriate private property in the Kelo decision are also the same people who would happily see private capital being partially appropriated for quasi-public use.

    And where does it stop? Should any networked industry involved in any form of carriage be subject to such rules?

    But there’s a deeper reason to be suspicious of neutrality rules that re-inforce the status quo. The Internet is not “neutral”; it’s baked in with all sorts of assumptions. It chose to ignore national boundaries, for example, in the structure of IP addresses. It chose to make IP addresses reverse traceable to ISP, but not to individual users, cramping the network’s identity infrastructure by making anonymity the default. Good or bad? Doesn’t matter; the existence of alternatives means we shouldn’t prevent other internetworks emerging by assuming the one we have is the only way of doing it.

    I will concede that there’s a free speech issue. But to speak you need access at affordable prices, just like before to write you needed to have access to a printing press. If Yahoo! wanted to do a $10/month bundle deal with SBC where you could only access Yahoo! content, and consumers buy it, where’s the problem? Outlawing it hurts the most price-sensitive (read: poorest) customers.

    A better approach

    I started off by listing the problems for which network neutrality is a purported solution, and hinted that there was a framing problem. So it falls to me to not just throw stones at network neutrality, but to suggest a better way.

    The fundamental problem in networks is “less is more”; stupid transport has more option value than smart transport. The conduit of information goods has unique properties. Ownership of a network is a kind of Tolkein’s ring, where the temptation to capture the value of the bits slowly corrupts and drives mad the owner.

    We need models that better align the interests of network owners and users. This involves moving away from the feudal model of telecom and move to a new funding model that captures the positive externalities from a broader pool of beneficiaries. We need a “third way” other than monopoly and crypto-nationalisation via unbundling and price controls.

    The focus of telecom will move to innovation in pricing, financing, ownership and purchasing of networks. We already see the initial steps, where the first hop may be over a wi-fi connection. In future, we’ll see user-owned mesh networks. There are plenty of other models, be they local utilities, OPLANs, clawback of property price increases, muni networks, etc.

    We have a co-ordination problem. We can’t easily collectively get together to commission connectivity over which we have local control (as opposed to the feudal overlord). If necessary localities should be able to seceed from the telcos by buying back the infrastrucure at a reasonable replacement cost.

    Most importantly of all, the natural unit of purchase of connectivity isn’t necessarily the individual or hosuehold. The marketing and billing costs come to dominate the actual underlying service costs. Look at the US long-distance network, where the players all lost money bribing people to switch by using frequent flyer miles.

    Look at what the Wikipedia technology and constitution did for collective information gathering. We need same community mechanisms for networks.

    Other progressive actions are “abundance” policies: spectrum liberalisation, “layer 0” rights of way, eliminating franchising rules, opening up phone numbers to new services via ENUM, etc.

    Summary

    An open, free net is an emergent outcome, not an a-priori input to be legislated into existence. We need to capture and accellerate the experiments in how networks are built, financed and sold; and protect those experiments from incumbent wrath until the results are in.

    But most critically, don’t fossilize the network in 2006 by adopting network neutrality.

    Technorati Tags: , , , , , , ,

    April 03, 2006

    Voice over Net Canada – The First Day

    Today marked the opening of Voice over Net Canada presenting not only overviews on the state of the Voice over IP environment but also featuring some unique Canadian contributions to the VoIP space.

    Alec Saunders, CEO of Iotum, gave a presentation expanding on his Voice 2.0 Manifesto intertwining subjects such as:
    • Statistics supporting the decline of the traditional PSTN:
    o Bell Canada announced a layoff of 4,000 employees in February
    o 10,000 landlines per day are being lost in North America
    o $5B traditional telco revenue decline (out of $112B) in 2005
    o $50B in EBITDA is in play as the telcos and cable companies position themselves for customer acquisition, retention and revenues.
    • How to monetize an IP-based network
    • The Voice Long Tail
    • The meter is off
    “The future is here; it’s just not widely distributed yet”. William Gibson

    Built around a foundation involving the horizontal integration of Access, Identity and Directories and Applications, Alec singled out new Applications as the key to monetizing the IP based network. He described Carrier 2.0 as a combination of Vertical Applications with the three elements of horizontal integration.

    Iotum also announced today the launch of a beta trial with Asterisk integration.

    tn7_Alec Saunders.2006-04-03.640px.jpg

    Ron Close, President of Bell Canada New Ventures, discussed Bell’s recently launched Bell Digital Voice (BDV) service. While BDV Lite involves a traditional VoIP set up of connecting a phone set to a broadband Internet service via an ATA box, the main BDV offering uses a different architecture that moves the ATA back to the Central Office. This has several advantages from a telco operations viewpoint:
    • Installation and provisioning is done at the Central Office eliminating a truck roll
    • No compromise on enhanced 911 services, power failure issues, local number portability
    • All Internet connectivity is at the CO, eliminating the need to have broadband Internet at the consumer residence.
    • Five 9’s reliability
    Yet Bell Digital Voice offers all the comprehensive range of services associated with other VoIP offerings including call forwarding, cal waiting, voice mail, etc. at $40 per month. Long distance is extra and still involves all of Bell’s traditional long distance offerings. The one major downside is that this service is not physically portable.

    Ron made the following points on costs:
    • 15% of marketing calls and enquiries are converted to BDV (vs 1%-2% for BDV Lite)
    • Servicing costs for BDV Lite are 3 to 5 times the cost of servicing the main BDV service
    • Capital costs are significantly lower

    I will report on a session on the Skype API’s in a separate posting.

    The day closed with a panel on blogging, featuring five well known Canadian bloggers: Ron Hyndman (lawyer), Mark Evans and Matthew Ingram (technology news reporters), Alec Saunders (CEO Iotum) and Jon Arnold (independent telecomm analyst). In summary they pointed out that blogging:
    • Provides an outlet for discussing issues and subjects beyond the bounds of traditional publication. Mark and Matt pointed out how it allows them to expand beyond the editorial limitations of print; Ron mentioned how it provides a platform to get out his point of view on issues.
    • As the ideal conversational tool, is addictive; those who have tried to stop could not.
    • Opens doors to new opportunities
    • Provides a means of “branding’ for the author; this does require that the blogger establish only a few themes to their blogging activity to sustain their audience
    • Comments are the “good stuff”; the vibrancy of comments provides a good measure of blogging success

    Jeff Pulver participated in the blogger session but preceded it with a brief discussion and expansion of his theme from VON Spring whereby he sees VoIP changing to stand for Video over IP during 2006. He had just returned from an event in Israel where he had met five startups who were developing TV over IP. While he sees lots of opportunity for this evolving video technology, he also warned of the potential for vested interests, such as the traditional networks to seek regulatory means to limit or even halt its growth.

    In summary an excellent day for getting up to date on many of the issues in the VoIP space. In particular I want to thank Jon Arnold and Mark Evans for the hospitality they gave to me on my first assignment as an Associate Editor of Skype Journal

    Wispa.it - Personal Attendant for Skype

    You know the fancy system you get with your cellphone that provides access to your voice mail. Now imagine you could dial your own Skype Assistant and retrieve all your chat messages, voice mails, and emails too. Then add in the capability to direct / forward your calls to others when you aren't there. Plus you would like to access Skype's low rates from your cell. For some this could be pretty cool.

    wispa.png
    Turns out you can do all this and more with Wispa. Wispa enables you to access your Skype account (you must have SkypeIn!) from any phone. Simply call up your Skype account and start interacting with the voice attendant and DTMF tones. The voice is one of those MS voices so it isn't the sexiest choice in the world. Still it is intelligible and you have a few voices to choose from.

    Setting it up is a little daunting at first. There are just a lot of options. However, click the security tab and add your security code and you are up and running for the simple stuff. This personal attendant is one of the most powerful apps I've seen for Skype. Where Wispa may have the most relevance right now is for a small distributed office. Set up Wispa to handle the inbound calls and provide yourself with the capability to monitor activity while away from the office.

    I have it on good authority that a new and updated version is coming in a few days. The user interface will be enhanced and additional help wizards will be provided.

    The real power for this device will come when Skype finally provides "call transfer" capabilities in the API. Then it is a small step to the "office systems" we are so used to. Press "one for X" etc. Combine Wispa and an office system like this and you will have PBX capabilites almost for cents with no hardware (ther than the PC's) required.

    One learning I've had from using this and other systems that connect my mobile to my Skype buddies is I no longer have to give out my mobile number. One business number is good enough. Wispa provides even more control than Skype over the call forwarding process as well. Plus I can change it on the move. It's a particularly interesting contract between EQO (which lacks many features) but provides presence and buddy info and enbles real-time chat and this more traditional asynchronous approach. In the end the approach that best improves productivity will win. I personally believe that "missed calls" are really system failures. Still for the world we live in today, kludging with what we use to obtain a lower cost may be more than good enough for most people.


    I also received this note via email from Wispa over the weekend.

    WiSPA interview at Skype
    Following Skype's successful demonstration of WiSPA at eBay's Innovation conference in San Jose, you can now find an in-depth WiSPA video interview on the Skype website and a video demonstration of WiSPA in use.

    "If you have never seen, tried or heard of WiSPA before, WiSPA is a great add-on for Skype that enables you to keep in touch with your emails, Skype IMs, voice mail etc when you are travelling and away from your PC."
    Lester Madden, Skype

    To see the Skype interview and demonstration then please go to the following link

    http://share.skype.com/sites/devzone/2006/03/wispa_for_skype.html.

    New WiSPA website

    For those that have not yet seen, please visit the new WiSPA website at www.wispa.it. We welcome any feedback and comments on the new website and also please note the introduction of the WiSPA forum and affiliate programme. Both shall be launched soon so stay tuned for details.

    Advance notification - new version of WiSPA

    This is an early notification on a new version of WiSPA about to hit the shelves. We have changed the user interface to provide extra help in the configuration of WISPA and follow the rebranding image that appears in the WiSPA.it website. We will also be introducing the first in a series of new features making WiSPA even more popular. Stay tuned for more details over the next couple of weeks.

    Regards
    WiSPA Support Team
    WiSPA.it


    April 02, 2006

    I'm in Maryland for Freedom to Connect

    What I'm shopping for at f2c 2006:
    1. Bumper stickers. Short and powerful. Most explanations of what we want and why are incomprehensible as Marxist dialectic. Give me talking points I can use with non-technical human beings.
    2. Actionable items. For example, furnishing every VoIP user with a "Call to Civic Action" button that pops up their elected representatives' phone numbers. Getting staffers on the Hill to use Skype. Writing platform statements that Republicans and Democrats can include in state platforms, to which we can hold congressional candidates accountable, which we can feed to the press as newsworthy questions. Acta non verba!
    3. Continuity of Conversation. I can't believe there isn't a wiki and a listserve up before the conference. This needs to be an ongoing conversation leading to organization and action.
    4. Allies. I don't understand the political map. Many players with multiple agendas. I want to understand who cares about what so I can ask for and offer help.
    5. Underwriters. Sponsor our political coverage and we'll acknowledge you Public Television style.
    6. Clients. Skype Journal Consulting is helping online campaign managers understand, adopt, integrate, and deploy Skype (and related systems) into their netroots operations. If you thought blogs and listserves were effective in 2004...
    My mobile for the next few days is +1-510-206-1138. I'm at the Crowne Plaza Silver Spring on Georgia (crappy wifi), nice breakfast. I hope to see you at the American Film Institute tomorrow. If you can't be there in person, listen to the live audio stream. Unfortunately, the backchannel is closed to the public (the wankers).

    April 01, 2006

    Skype 3.0 will be released on ... Friday 16th March 2007!

    by Andrew Sheppard

    I was recently asked when Skype 3.0 would be here. My initial reaction was to say: “I have no idea, and I doubt Skype does either!”. But now, having properly gazed into my crystal ball, I can definitively say that Skype 3.0 will be released on Friday 16th March 2007 ... ah yes, the mist of the crystal ball is clearing now, it's all becoming clear ... at 10:37am in the morning, Estonian time. There, you have it, and you can take that to the bank!

    For those of you who doubt my prescience, I offer this analysis by way of explanation.

    By pouring over the change logs for Skype for windows, I gathered these facts. First there was Skype release 0.9x (major revision 0), which went through 23 public versions, and the average number of days between releases was 15.0 days. Next was Skype release 1.x, which went through 25 public versions, and had an average of 18.4 days between releases. We're now at Skype release 2.0, which has so far gone through 7 public versions, with an average days between releases of 20.3 days. Clearly, Skype are slowing down!

    Chart of Skype release dates over time.
    (c) 2006 Andrew Sheppard, all right reserved.

    Now, if we assume that the number of public releases between changes in the major revision number for Skype is more or less constant at 25, give or take, then Skype 2.0 has 18 more public releases to go before it magically morphs into Skype 3.0! At 20.3 days, on average, between releases, that's 365 days from the last release date of 16th March 2006. Putting the release date for Skype 3.0 at ... drum roll ... Friday 16th March 2007!

    Incidentally, even though the analysis presented here is rather tongue-in-cheek, you can in fact glean a lot of interesting stuff from looking at Skype's change logs. Both serious and diverting facts can be found there. As an example of the latter, how many of you knew that there has only been one x.x.1.x release? That is, the third revision number has been used only once!

    And for those of you who are mathematically inclined, Skype release numbers do not follow “Benford's Law”!

    Andrew Sheppard is the author of “Skype Hacks”, published by O'Reilly Media Inc., ISBN 05-9610-1899.

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    Skype announces Fragrance API for Business

    "We're just taking things to the next level" said a Skype spokesperson. "Smell is vital to many industries. The Skype Fragrance API gives (SFAPI) developers the ability to securely pass odors over the Internet." eBay should smile as sales rise in categories like perfume, food, used clothing, and new cars. Portal partners, like LavaLove, are thrilled that pheremones can be used at dating sites. Gamers will be able to find enemies in the dark.

    Advanced features include fragrance conferencing, fragrance groups, fragrance emoticons and fragrance moods.

    Some IT managers are upset. "I can''t believe that unapproved smells will be travelling over my network" said one. Several companies are rushing to respond with Smell Killers, deodorant sticks, and air fans.

    Technorati Tags: , , , , , , ,

    A SkypeTech Millitary Net?

    The Skype peer to peer technology is apparently going to be tested as the network base for a Battle Field and Combat Information System which will encompass a whole Battle Scenario. Amongst other delivering real time Friend & Foe information on all objects. Is this a response to all the pressure and legal threats against Skype we have seen?

    27. march 2006
    Maersk Data Defence and L-3 Communications – Henschel have been selected by General Dynamics Advanced Information Systems to provide Multi Function Consoles (MFC) for the US Navy’s newest class of ships, the Littoral Combat Ship (LCS).

    maersk1.jpg
    Maersk Data was recently bought by IBM
    The MFC 2000 is designed for use in naval combat management systems.
    This is a further development of a previous design on Swedish boats
    The communications system has a high capacity digital communications switch, developed by Danish company Maersk Data Defence (formerly Infocom) together with Karlskrona, which interconnects the voice and data communications channels. The system provides internal communications or open conference lines and access to external communications with various radio links and land-based networks.

    The LCS MFC2000 is a variant of the MFC2000 console originally developed for the new C3-system on board the Royal Danish Navy’s Standard Flex 300 ships. Key characteristics of the MFC2000 consoles include:

    Flexibility in usage, design and technology
    Future-oriented and modular design
    Technological flexibility based on COTS
    User-friendly design with the operator in focus
    Groundbreaking ergonomics


    Henrik H. Ekmann, President of Maersk Data Defence, said, “General Dynamics used an open architecture approach to select the best of breed for its mission systems. We’re very pleased to have identified by General Dynamics to supply our Multi Function Consoles to the next generation of US Navy surface combatants. This selection shows that our products meet the high standards of future naval vessels. With the Skype peer to peer engine as the core technology modified to fit the Navy's needs and its performance enhanced by the Navy's hardware and network resources we hope to employ the most resilient and secure system yet seen, if succesfull it could roll out on NATO wide scale”

    visby4.jpg
    General data on the Visby class corvette.

    StreamCast Networks, best known for their Peer to Peer technology, called Morpheus, filed a RICO suit against Skype Technologies SA, Niklas Zennstrom, Janus Friis, BlueMoon OU (the company that reportedly did a lot of the development work on Skype) alleging RICO violations. RICO stands for the Racketeer Influenced and Corrupt Organizations Act.

    Phil Wolff: "These laws are commonly used by law enforcement to seize cars, houses, cash and other profits from illegal activity. Could this be why Niklas Zennstrom never travels to the USA?" Maybe they better take it to the international court in Europe! And Nicklas might be seen changing travel habits! (grin)

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