Are you lying about your presence?
Skype made a liar of me. It wasn't that I was "Not Available"; I was. Just not to you.
Skype and other IM presence is a broadcast tool, telling the universe how approachable I want you to think I am. But that doesn't work if I have more than one kind of person in my world. I may be available to my family, but not to that pariah of a cousin who I don't speak with at all. I'm available at work, but my chain of command comes first, my team comes second, except that my mentor can get through at any time.
So presence is a blunt tool and I wind up lying, saying I'm not available when I really am, just to fend off strangers for an hour or two of writing. I know I'm not alone.
Lying devalues presence. If we don't trust it, we'll ignore it. and it ceases to inform my choice to call now.
So what can you do about it?
- Lie less. Or at least less often. Hope that colleagues, acquaintances, friends, and strangers guess well.
- Fragment your networks. Keep your family on Microsoft Live Messenger and your work on Skype, for example, so your presence is tailored to each group.
- Knock before calling. Start with a "Can you talk" chat. It's polite, and also a presence check. This is like texting someone before chewing up their mobile minutes.
What can Skype do about it? Lots, but that's another post.
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Comments
Thanks for pointing out "human white lies" will triumph over any "technological innovation". I remember when it was cool to praise the value of "presence"; it was hailed that it will end the dreaded phone tag of the evil PSTN era. Indeed, Microsoft claimed the same in their recent announcement. It is OK because it served the purpose of dumping on PSTN.
Posted by: Aswath | June 28, 2006 03:52 PM
Yahoo IM at least gives some ability to present yourself to different people in different ways - you can present yourself as invisible to certain individuals.
Oh, and I take issue with your "SMS before calling" comparison. I disabled the ability to receive SMSes as my provider charges for incoming SMSes! Yes, that's right - I can choose not to answer the phone, but the only way I can choose to not pay for incoming SMSes is to block them altogether.
Posted by: Timothy | June 29, 2006 06:35 AM