Yahoo! Messenger gets JD Power Customer Satisfaction Award
Congratulations, Yahoo! 
From JD Power's news release [emphasis mine]:
Among customers who report using IM on a regular or occasional basis, nearly 70 percent report that to some degree, instant messaging has replaced the use of traditional telephones.
“One of the trends we see in the 2006 study is that the percentage of Internet users who use IM on a daily basis is essentially unchanged from 2005 at 36 percent,” said Frank Perazzini, director of telecommunications research at J.D. Power and Associates. “This indicates that some of the usage gains we are seeing in text messaging in our wireless studies are coming at the expense of IM usage.”
Ratings Guide. Not reviewed: Skype, QQ (small in the US but huge in the Chinese speaking world), Microsoft Office Communicator, and open source Pidgin (formerly GAIM).
The numbers from the 2006 Residential Online Service Customer Satisfaction Study - Instant Messaging:
| Company | Satisfaction | Security | Performance and Reliability | Features |
| Yahoo! Messenger | 5 | 5 | 5 | 5 |
| AIM | 2 | 2 | 2 | 2 |
| Google Talk | 2 | 2 | -- | 2 |
| MSN Messenger | 4 | 5 | 4 | 4 |
| Trillian | 2 | 2 | 2 | 2 |
| Windows Messenger | -- | 4 | -- | -- |
Technorati tags: skype, skypejournal, messenger, yahoo!messenger, yahoomessenger, aim, aol, google, googletalk, msnmessenger, trillian, windowsmessenger
