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August 31, 2007

More Mobile Telephony Plays?

While VoIP in general has driven down the cost of landline connections (whether at the end point or within the carrier infrastructure), the race is now on to reduce long distance mobile telephony costs. Carriers' voice service plans, especially when including roaming charges, have left an arbitrage gap in the market. .We are starting to see an avalanche of services to address this opportunity. What triggered this post was a press release from Pat Phelan's Cubic Telecom announcing a forthcoming service covering 160 countries involving voice and WiFi.

Cubic Telecom's chief executive officer, Pat Phelan, commented, "We want a world in which you can pick up your mobile phone anywhere and call anyone for as long as you like and not worry about the price. When most people think about driving down the cost of telephone calls, they think of calling from computer-to-computer. We don't. We deliver simple, high quality, high value telephone services direct to the devices that people like to use - their mobile phones. There's no software to download, nothing to configure, nothing new to learn. Our service is straightforward and our network caters to all.

So here we go again! To review:

Mobivox provides low cost long distance calling from any phone in over 40 countries provided you have free or low cost access to one of their points-of-presence. Biggest feature: you can make a call from any phone or mobile device, with either landline or wireless connectivity.. With their service you can also call Skype users and use your Skype account to help reduce your calling costs even further.

This week Truphone announced Truphone Out+, allowing you to make Truphone VoIP calls in "many" countries using your existing mobile number and a feature called carrier pre-select that determines if the number you are calling is a Truphone user. Works fine if you have WiFi or an unlimited 3G data plan. Plans are to have this service initially available in many countries outside the UK and US where current users already obtain a distinctive Truphone number.

James Tagg, Truphone's chief executive officer, said: "Truphone Out+ will encourage access to the Truphone service from countries where we have not yet introduced local number ranges. At a stroke we have massively increased the number of people who can access and benefit from the Truphone service."

Shape Services' IM+ for Skype and the iSkoot service both provide access to Skype IM while using the underlying wireless service to access a Skype gateway for voice calls.

One entry to the Skype Mashup competition, MyToGo offers the ability to turn your laptop-based Skype into a personal PBX to call, from any three phones you designate (mobile, home, office), your Skype contacts or any phone number via Skype or SkypeOut provided you have a SkypeIn number and SkypePro subscription. Works great provided you have flat rate or free access to your SkypeIn number.

Next week watch for a new Facebook application from iotum. Yes, it involves providing low cost calling via a mobile phone. And what, aside from "low cost", will Cubic Telecom offer that makes its service attractive?

Speaking today with Thomas Howe, one of his comments was: "What do people always have with them? Their phones." One common characteristic: these are all services that are not country specific and can be accessed across multiple continents. Can they contribute to reducing the carrier's role to being simply a communications pipe?

Seems like it's going to be an interesting fall to watch.as these services vie for our attention and usage. In the end the user will have choice based on:

  • mobile phone platform
  • wireless access availability and costs
  • completeness of service (voice only, voice plus IM, email, etc.)
  • ease of access (can I still make a call with the minimum number of steps?)
  • effortless synchronization with contact lists (Outlook, Skype or other IM Contacts, Facebook friends, etc.)

Related posts:

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The Skype Mashup Contest Entries

The application/nomination period for the first Skype Mashup Contest ended today. Winners will be announced 12 September. Your entrants, in alphabetical order:

Judging criteria

  • Skypeness: What is Skype centric about it?
  • Usability: Would we use this ourselves or could we see business/consumer users doing?

  • Coolness: Does it make you go 'wow'?

  • Usefulness: Does it make life simpler?

  • Stability: Is it reliable and robust

  • Flair or Weird: Is it different and new, does it make us scratch our heads? Does it look spectacular

Anothr: Skype-based RSS Reader

BitWine: Let’s you Search, Buy, and Sell services

Facebook Call Me on Skype: facebook-Skype presence mashup

JiWire: Hotspot Finder

MessageGroups: Find people to chat/talk to by topic

messagr.com: Find Skype users to talk to in this directory

MyToGo: Remote access to your Skype from a phone

PamBot: Pulls information from the web from a chat

PamFax: Send faxes from Skype

soZiety.com: Find people to practice languages

Smitter: Skype Mood Message to Twitter

suSkype: Social Network

Twitter for Skype: See twitter updates, and make them

Unype: Your Skype buddies on Google Earth (3D)

Sadly, judges (including Jim Courtney and myself) don't win free trips to Prague, Czech Republic, for the results. But the contest winner does.

August 30, 2007

Microsoft buys persistent chat to match IBM and Skype

Skype and IBM's Lotus Sametime offered persistent group chat for years. Microsoft is buying Parlano to add those features to its enterprise Unified Communications products.

 

Microsoft buys persistent chat to match IBM and Skype

Love, War, and Competing with Skype

A little context for my series about competing with Skype (so far 101, 102, 103, 104, 105, 106, 107, 108).by Hugh MacLeod -

I love Skype-The-Product.

The company ain't bad either, changing the future of communication these last four years.

What could ruin this? Who is Skype hurting? How might they respond?

Skype and others are fighting this war on many fronts. A few of the spaces, markets, fronts where Skype competes

  • "Unified communications" companies fighting for the enterprise as telephony.
  • Office 2.0, but redefining workplace productivity.
  • Mobile telephony, bringing Skype to purses and pockets, while incumbents defend walled gardens and coopt Wi-Fi.
  • Commerce conversations, where talk augments bargaining and marketplaces.
  • Embedding live talk in web advertising, as content, as sales, and as consumer communities.
  • Adding live talk to online community, enriching relationships.
  • Delivery through embedded devices and ubiquitous computing.
  • Social [software | media | networks | search] connecting people in new ways.
  • Portals embracing live experiences and blending them across their properties.

Wow. One front would be enough, but Skype reaches all of these spaces, and more. Focus (finding it, keeping it, adjusting it) and resource placement becomes harder and more important.

Back to the series...

How are rivals confronting each Skype challenge and opportunity? What tactics and tools are they using? How can these affect Skype? Skype's users? Skype's business and technology ecosystems? Skype's brand and reputation?

I want to explore these questions.

Then, having raised each threat, how can you prepare to defend Skype's business, technology, community? Can Skype lead in a more crowded and ever changing field? Can Skype build on first-mover advantages?

The fate of industries hangs on Skype's responses.

I sometimes think of Skype Journal as war correspondence (without the actual blood, violence, or bodily risk). We cover the grunts and generals, weapons and technologies, skirmishes and theater-wide campaigns, life in wartime, and how the conflict profoundly affects civilians. When we're lucky, we make sense and uncover meaning from the struggle. This series addresses tactics and strategy in this War for the Future of Conversation.  

So, thanks for your support. Pass the ammunition. And keep those war stories coming.

August 29, 2007

IM+ for Skype Receives Skype Certification

While at the Skype Developers Conference in early June, I learned about the first Blackberry application involving Skype; in particular, it followed the model I had been suggesting of using Skype itself for IM but, for a variety of both technical and cost reasons, using the underlying wireless voice plan for voice calls. In practice, IM+ for Skype incorporates Skype IM, SkypeOut, Skype and Skype Conferencing to provide such a capability for the Blackberry, Nokia Symbian 60 phones (certain N-series and E-series versions) and Palm devices. And they now have a web-based beta version that provides Skype access on Apple's new iPhone.

Last week I received an email from Shape Services Vice President of Marketing advising me that IM+ for Skype has received Skype Certification in a new Remote Access category. Congratulations to the Shape Services team on achieving this milestone; we look forward to other Skype Certified products in this category.

Other posts:

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Happy Fourth Birthday, Skype!

Four years' old today. Little fanfare beyond a note from co-founder and CEO Niklas Zennström.

Skype for Windows 3.5.0.229 - minor update, not outage related

Minor update, no huge features or bugfixes. Noteworthy only for not touching anything related to the outage. download and changelog.

Official release. Version: 3.5.0.229. Release date: August 29, 2007
File name: SkypeSetup.exe File size: 23 MB

  • bugfix:

    • Skype crashed when ending a call and Do More menu is open at the same time
    • Send Money did not work
    • Skype crashed when call was finished during call transfer attempt
    • Skype crashes on Windows 98 when receiving video
    • Video call freeze with some rare webcam's
    • Skype crashed sometimes when not supported video capture device was used
  • change: Updated language files

August 26, 2007

Competing against Skype 108: Portal Partner Power

Do you think Skype is a threat to incumbent telcos?

This is eighth in a series outlining tactics telcos have at their disposal to answer the question "If you think Skype is a threat to your telecom profits, how can you compete?"

101: Pricing
102: Lobbying
103: Patent War 
104: Value Chain Denial
105: Tying-up Value Added Resellers
106: Microsoft embraces VoIM
107: Build VoIM into Browsers

Infiltrate Web Sites.
Occupy portal real estate.

Do you want to spread the word of your messaging or telephony product? Tap into the virality of online communities to promote downloads and trigger conversations?

Then you'll invent ways to blend your offering into their user experience.  

Skype works bebo logowith portal partners around the world to show Skype presence for their members and to promote Skype downloads. For example, Bebo partnered with Skype in February 2006 with Skype Me buttons and a download page.

Now, 18 months later, Microsoft's Live teams use their centralized, server-side programming tools to great advantage. Bebo and Microsoft announced their partnership last week.

Points of Portal Integration: What the APIs Allow

First, at parity with Skype, the Windows Live Messenger web services let portals publish simple user presence (online, offline, busy, etc.).

Exposing Windows Live Contacts raises the bar. Using the WLC API and Windows Live Data API, Bebo will be able to add features to their service. They might help you:

"Our agreement with Microsoft Windows Live delivers a powerful, new way to instantly update and keep in touch with friends and serves to make the Bebo user experience even more compelling and interactive."

-- Joanna Shields, President, International at Bebo, from a 21 August 2007 news release

  • Search your WLC friends to see if they are on Bebo.
  • Invite them to be your Bebo friends.
  • Invite your Bebo friends to become Live friends. 
  • Notify you of opportunities to keep your Bebo and WLM buddy lists sync'd. 
  • See updates to their Windows Live profiles in a portal context.  

Messaging and telephony web services help portals enrich user experiences and integrate site

Neither Microsoft nor Skype offer web services to let you:

  • synchronize your mood messages (writing once, publishing both in the client, on the web, and through the API).
  • synchronize data in your profile (like your home page, home town, main phone number, bio photo, etc.), saving re-entry across systems. 
  • launch from a selection of contacts on the portal into a multi-party conversations in text chat or voice/video conference call   
  • blend public text chats and bulletin-board-style web forums

Skype has ten large online partners: Bebo, Chinagate, Jubii, LunarStorm, Onet, OpenBC, Pacnet, PC Home, Six Apart, TOM Online. How many of them are building out their Microsoft Live partnership as we speak?   

Once built, which presence service will be featured in each site's user experience? Which will be magnets for specific subcultures? Which social groups will switch to better serve their communication patterns, to capture their spirit?  

August 24, 2007

Skype and VoIP Tidbits - A Friday review

Lots of activity out there involving the use of Skype and the VoIP market space.

Can using Skype via a rogue WiFi connection lead you into a life of crime? Where does the law draw the line? George Ou reports:

A man in London was arrested for using an open Wi-Fi network from someone’s unsecured broadband link from a nearby house. Similar arrests have happened in the US and this makes me wonder: Can owning a Wi-Fi Skype phone land you in jail?

Of course the best advice, from an access point owner's viewpoint, is to ensure you have changed those insecure default settings on your WiFi access point hardware. But the law in this instance does need to catch up with the times.

Need cash? While overseas? Maureen Martin, needing a rent deposit for her lease in Copenhagen, has A Fantastic Technology Day. Can Skype become a factor in Western Union's decline? (A more obvious candidate would be PayPal.)

50+ Mashables for Skype. Social networking news site Mashable.com puts out a Skype Toolbox listing over 50 enhancements involving Skype. Only one week left to enter the Skype Mashup competition.

An Inc 500 award in the VoIP market space: Fellow blogger Garrett Smith sent me an email yesterday mentioning that VoIP Supply has been named to Inc. Magazine's 26th annual Inc 500 list of fastest growing companies. Greg Galitzine at Business VoIP on TMCnet has put up this interview with VoIP Supply's CEO Ben Sayers. Indicative of the growth experienced:

GG: Please describe VoIP Supply’s growth over the past several years.

BS: Explosive and consistent has been the theme for the past few years. VoIP Supply experienced triple digit growth for the past four years and expects to see exponential growth throughout 2007. Triple digit growth at our current size would be fairly difficult without growth through acquisition.

The growth at this rate makes for a hectic business environment with many opportunities to succeed or fail. We experienced plenty of both, learned from them and landed with both feet on the ground. This is truly a testament to the hard work and dedication of the VoIP Supply staff.

Over the past year we have slowed the growth of headcount and focused on efficiency and automation. As a result, our revenues and customer base continue to grow while our expenses decline.

Congratulations to Ben, Garrett and the team at VoIP Supply; I have had the opportunity to visit Garrett and his colleagues a couple of times in the past year; their energy and enthusiasm combined with product knowledge and a good handle on Internet-based marketing all have contributed to this success. (Note the list has been expanded to the Inc 5000 but VoIP Supply is ranked at 389, putting them in the top 500, and 19th in the Telecommunications category, .)

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August 23, 2007

OnState Booth at VoiceCon

Just to put a picture to my previous post, Phil has put onto Flickr some photos he took at the booth yesterday; click on the photo for the complete set.

Getting the Story Right.: Whose Call Center for Skype Was Introduced?

The Call Center introduced this week for Skype comes from a Skype Extras Partner, not from Skype itself!

Two posts this morning talk about a new offering exhibited at VoiceCon in San Francisco earlier this week. However, while one post eventually notes that this is a third party offering, another post blatantly assumes that Skype developed the service. (Full disclosure at this point: OnState Communications is a client for my professional services involving market research of the Live Chat market space where I have previous experience. Also note that this post has not been reviewed or cleared through OnState.)

Fact: At VoiceCon this week OnState Communications introduced and demonstrated their recently announced Live Chat feature that works within their overall OnState ACD for Skype offering. As stated in previous posts (here and here), OnState's ability to deliver their basic ACD ("Automated Call Distribution") service was inhibited until Skype's Call Transfer function became available in June. As a result they developed a Live Chat feature that can run independent of the Call Transfer requirement. With the availability of Call Transfer for the past two months, OnState is now able to offer both Call Center and Live Chat services or both; this is what was exhibited this week.

So Russell Shaw is correct in his title "New call center soluton unveiled for Skype". However, I would disagree with his statement: "You may not realize this, but Skype has vivid aspirations of being a major player in the call center game. Skype is doing this through Skype for Business." In practice, Skype looks to its Extras Partners to provide third party solutions such as a Call Center.

  • Developing a Call Center requires unique experience, technology and expertise that Skype internally cannot hope to match, given the demands on its developer and product marketing resources just to build the basic Skype service across multiple platforms.
  • At the Skype DevCon in Las Vegas a year ago June, I had a long discussion with David Clarke of Pika Technologies where he educated me on the requirements for a fully capable call center offering.
  • Russell then does go on to acknowledge that OnState's offering is a third party solution; in fact, OnState is participating in the Skype Extras program.

Then Gokul Gopalakris, with reference to Russell's post, goes onto Smith on VoIP and puts out a post "Many Companies Don't Understand the Call Center Business". To put it mildly the statements in this post need to be addressed:

  • The OnState team brings over 20 years of developing and providing Call Center services. They developed the GeoTel service that was acquired by Cisco Systems a few years ago. They now bring this experience to the Skype ecosystem.
  • OnState uses the Skype client as only one component of the overall system. You can initiate contact with a Call Center agent from any website via Skype, Live Chat, or a Call Back process.
  • The OnState cloud assigns the call to an appropriate agent, based on his/her skills and/or responsibilities. The Agent sees the overall picture in a separate web-based window generated by the OnState cloud; an example of this Agent Call Management screen is shown on the right and in Russell Shaw's post.
  • This Call Management window is independent of the Agent's Skype client through which s/he operates chat sessions, voice conversations, call transfer to other agents and conferencing involving agents, their managers and the customer, as appropriate.
  • The OnState cloud will generate a browser/operating system independent chat window on the calling customer's PC; this is the key feature that triggered OnState's press release. This feature allows OnState to address the very vibrant Live Chat market space for which Live Person is the current market leader.
  • The Call Center market space and Live Chat market space are two separate market spaces that can both be addressed by OnState's ACD for Skype, thereby bringing a degree of convergence to what will evolve into a Real Time Customer Conversation space.
  • They did hire some expertise to look into the Live Chat market space.

To summarize:

  • Skype itself recognizes they have neither the resources nor the experience to address the Call Center market; this demonstrates a reason for their Extras Partner program.
  • The offering announced is coming from a third party, namely, OnState Communications
  • OnState brings a wealth of Call Center experience to the Skype ecosystem
  • The Agent operates through both a Call Management window and a Skype client
  • And I'm sure there will become some connectivity with CRM and other solutions. (Skype even contracted out the development of their Skype for Salesforce offering.)
  • OnState brings Call Center functionality to small businesses that previously would have had to pay six figure numbers ($100K to $200K) for the basic PBX and Call Center software before even starting; With OnState there is no capital investment, IT management or other infrastructure required. A one person organization could start at $30 per month.

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Nokia to preload Microsoft's Live Messenger on S60, S40 phones

Big coup for Microsoft's ability to reach into the mobile market. Demonstrates the advantage of being able to port your product code to the Symbian platform. Would have been nicer if Skype beat Microsoft to this market, but c'est la guerre.

Particulars:

  • Includes:
    • Windows Live Hotmail
    • Windows Live Messenger
    • Windows Live Contacts
    • Windows Live Spaces
    • Microsoft's PlayReady DRM
  • Due: Spring 2008
  • Trialware. No word on monthly fees. 

A P2P Primer

The infrastructure that allows Skype-to-Skype calls to continue to be free.

Telecom industry veteran and VoIP pioneer Tom Evslin writes an excellent blog covering politics, life in Vermont, technology business issues and occasionally the communications industry. While the rest of us were beating the Skype outage issue to death, Tom was writing a very informative three part series of posts on "P2P - Boon, Boondoggle or Bandwidth Hog?" The trigger for Tom's posts was the BBC's decision to make most of its content available free over the Internet for a limited time after showing using P2P technology. He does reference Skype throughout the series.

I. Introduction: P2P Explanation for non-nerds, Advantages of P2P - Scalability, Survivability, Hardware Economics, Bandwidth Economics (posted August 15 before the outage):

... So the bandwidth needed for both the calls and the call setup is provided by the users. If eBay had to provide all this bandwidth, Skype-to-Skype calls probably wouldn’t be free.

II. The Dark Side: A discussion of the implications for ISP's on a P2P-based application that is "much cheaper FOR THE PROVIDER of the application in terms of hardware and bandwidth required".

It’s the FOR THE PROVIDER part that’s the rub. Let’s consider the case of BBC’s iPlayer service. For a seven days after most broadcasts, UK residents over 16 years old can download the show free and store it 30 days on their PCs for later viewing which can be offline. The current version doesn’t even download ads with the shows.

Sounds great, right? Just what TV should become on the Internet. Not so fast, according to British ISPs.

and, having been posted August 16, it includes a "Timely note: Ironically, as I write this, P2P network Skype is experiencing a rare outage". Read his post for the rest of this "note".

III. Is Metering the Answer? Triggered by a comment to the August 16th post from Aswath "suggesting that charging users explicitly for both upload and downloads pricing is “an equitable solution” to the congestion problem ISPs claim is caused when peer to peer (P2P) services use some of each user’s “unlimited” Internet capacity to serve other users..." Tom provides his counter arguments including metering's impact on usage and the high overhead of billing systems. And it is here that Tom's experience with Microsoft, AT&T and his own carrier-grade wholesaleVoIP startup come into play; Tom not only understands all the infrastructure cost issues but also the human dynamics involved associated with metered services.

Certainly provides some insight and appreciation as to why Skype-to-Skype calls can continue to be free.

Full disclosure: While at Quarterdeck I was responsible for a business relationship that involved incorporation of AT&T WorldNet's service into Quarterdeck's Internet software. I was meeting with his team the day AT&T announced "all-you-can-eat" flat rate monthly pricing and received a six figure number of enquiries that day alone.

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August 22, 2007

Skype Finds IBM is Becoming a Skype Extras Partner.

At the Skype Developers Conference in June Lou Guercia told his story about how WebDialogs became a Skype Extras Partner with their Unyte Desktop Sharing service and how this partnership had benefited his business, along with the trial and tribulations of getting to the point where they were seeing some success.

Today WebDialogs passed a significant milestone; according to this report from Dan York, it was announced at VoiceCon 2007 this afternoon that WebDialogs is being acquired by IBM for incorporation into IBM's Lotus Software Group. From the IBM press release:

With the acquisition of WebDialogs, IBM is adding a software-as-a-service delivery model to the Lotus Sametime family of products, providing customers with choice and flexibility in how they buy and operate their web conferencing services. IBM will also integrate the service with its industry-leading collaboration portfolio, including IBM Lotus Notes and IBM Lotus Sametime software.

The WebDialogs Unyte services will expand IBM's offerings in the Web conferencing space, particularly for the small-to-medium-sized business (SMB) segment and departments within larger organizations.

I have personally enjoyed watching as Lou, Gershon and the WebDialogs team build Unyte over the past 18 months into a first class desktop sharing service. Congratulations to them all.

Phil is attending the IBM press conference as I write this; he will probably have more observations later today; perhaps even information on how WebDialogs services will become incorporated into other voice-enabled services beyond Skype.

P.S.: It's another of Andy Abramson's clients who is being acquired; last month Google acquired his client Grand Central.

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The Blogging World Reacts.

FeedDemon has a Keyword Search feature that, using Technorati, finds for me all the blogs that mention Skype. Turns out that only a fraction of these blogs are in English; an indicator of the extent of Skype usage worldwide. Here is a sampling (with some being added to blogs I follow):

Mike McGrath, Dogpatch Dispatch: "Skype Says The Bug Has Been Squashed"

So what are the lessons?

First, make no assumptions about the problem unless you know the whole system. The definition of whole system now includes your application and everything else your users are plugged into. That’s an infinitely complex hairball.

Second, companies have a responsibility to keep their customers informed. Skype gets a C+ in this department given the lags in their explanations.

Third, everyone as a right to complain about anything. I don’t care if you paid for it, got it for free, or stole it. If it doesn’t do what it was designed to do you can bitch about it. Hell, as far as I’m concerned you can bitch about a clear blue sky. I may not agree, but I’ll stand by your right to say something.

And yes, I’m still using Skype!

Tony Hung, Deep Jive Interests: Skype Gives Back 7 Days for 2 Days Of Outage

However, the guys at Skype get a tip of the hat by doing something right in light of the outage. How it plans to address — if it ever does, perhaps behind the scenes — with business or institutions who may have lost real dollars to the outage, is another matter. And if anyone does happen to hear of that, I’d be happy to know what that is.

RogerB at MyVoIPProvider.com: Sick and Tired of Skype

No we are not sick and tired of Skype, just extremely tired of seeing thousands of articles flying around the internet in the past week trashing Skype in every conceivable manner.

.... We are by no means fans of Skype, but in the past 3 years we have been using them, besides other VoIP services, Skype was until last week the only service which was 100% reliable. We never experienced any problems whatsoever. Besides being 100% reliable it is extremely cheap and 220 million users cannot be lying.

Get a life!

Stuart Henshall in response to Brian Solis Crisis Communications 2.0 -- The Skype is Falling post that Phil references in a previous post:

... Transparency is key. Real faces are key. Voices are key. Most PR companies don't get social media. Skype's should; it was built and sold on the basis of social media and community support. It was built on stories; by engineers who keep adding features and business development that created API's and new product classes. It was built "urgently" and it peaked when sold to eBay. Make no mistake Skype is still a great company; the technology fantastic, and core stories still strong. However the Brand means less today. Mind control and rationality will be beaten by the heart of social media every time. When Skype really updates its home page to embrace community it may once again have the chance to move ahead.

Dan York over at Disruptive Telephony in a further post on the outage (Dan raised the question as to why this Microsoft Update was different):

Jim Courtney over at Skype Journal also offers his perspective on this statement. I join Jim in thanking Skype PR for recognizing that their initial responses were insufficient. I think a common thread in many responses to the initial communication was that we were looking for more transparency. Stuart Henshall, a very early Skype user and one of the founders of the Skype Journal, posted a good piece about communication and Skype: "Outing Skype Communications". Well worth a read.

With that, we can probably wrap up the outage coverage... it looks like Skype users are already back to using it.

:From Singapore, Kevn Lim of Theory.IsTheReason: What Skype's Outage Reminds Us Of:

Yup, we’re still vulnerable…
Just as we’ve discover how vulnerable the global Internet is (remember Taiwan’s earthquake disrupting Singapore’s connectivity?), here’s an instance of a Peer-to-Peer network falling apart when it theoretically shouldn’t.

If you’ve trouble visualizing this, a chat with Su Yuen makes it easy:
Su Yuen: Its like how in the Atlanta olympics…
Su Yuen: Everyone flushed the toilet simultaneously, causing the piping system to burst and leak
Kevin: That is an interesting analogy
Kevin: do you have the link source for that? URL?
Su Yuen: No, I heard it on the Sydney Olympic park tour
Su Yuen: The tour guide told us about it
Su Yuen: and that’s why he said for the Sydney Olympics, they had everyone flush simultaneously a few times to ensure the piping system would be able to manage it.

Shel Holz (a frequent visitor to Toronto who uses Skype for his podcasts); Smart Skype Move.

... Some have asserted that the two-day outage (the first of its kind since Skype launched) calls the service’s reliability into question. (For me, I wonder how reliable Ma Bell was three or so years after it was launched compared to Skype.)

Tamas Henning: Sharing Good ... Not Sharing Bad

Today after reading Villu’s post on the happenings (see here) I have to say almost all of my questions regarding this have been answered. It’s true that these questions should have been answered earlier but at least we aren’t completely kept in the dark about the incident. Better late than never? However I would like to end this blog post with a question especially those who criticized Skype for the outage: Do you know of a single operator (mobile, landline, VoIP, etc…) that didn’t have at least 1 (one) major outage during its life? If so which one?

Mark and Rose Taylor: Just Visiting This Planet: So Skype Was Down. Just read it.

Mark Evans, a heavy Skype user in his business activities, talks about the Freemium business model: What Do You Expect for Nothing?

Don’t get me wrong, having your service go down is a bad thing because if enough users get frustrated and decide to leave for a rival, it means advertisers could go away too. But the reality is this sense of entitlement among online users is unrealistic because expecting to get everything for nothing is just wrong.

Alan Stern responds; Andy Beal responds.

And from Andy Abramson at VoIP Watch: Leading From the Back.

Here's the net-net. Skype built their user base being ballsy, with bravado and brashness. Now that things have hit the fan the once very free tongued types seem to have their tongues all tied.

I call this leading from the back of the pack. And in the 2.0 era that's exactly where people will end up if they don't change their habits and style and be true leaders.

As I close this post at 1220 GMT Wednesday, 8,264,990 Skype users are online.

August 21, 2007

Skype's Email to Its Users

The following email arrived in my Inbox while I was out for supper this evening:

You may or may not know but last week Skype wasn't available for a couple of days. There were a number of reasons for this and I am delighted to say that the problem is now well and truly sorted and everything is back to normal. For those of you who tried to use Skype during that time but couldn't, we're very sorry. For those of you who didn't try to use Skype - well thankfully you were not affected but we want to reassure everyone that Skype is now working happily and the problem is fixed.

We know we have many faithful users out there who give us feedback (good and bad) on what we're doing as a company. The Skype community makes us what we are. Without you, our users, we simply wouldn't exist. We've helped people stay in touch with their friends and family over the past four years without any massive hitch and we want it to stay that way.

When the unexpected happens, it's important to remember the people who stuck behind us and whose loyalty humbled us. I want to thank everyone for their support, patience and being part of the Skype community. And for those of you who missed out on using Skype last week - I want to especially thank you as well.

As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited, SkypeIn or Skype Voicemail customers, we're adding an additional seven days to your current subscription, free of charge. And even if you didn't miss out on using Skype last week - you can still have a week free on Skype, on the house!

So please enjoy it, call your loved ones, friends, family and colleagues and thanks again.

Talk soon,
The people at Skype

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Skype and Crisis Communications 2.0

I ran into Brian Solis over the weekend and we talked, naturally, about the Skype outage. Brian is an active PR2.0 blogger, and he's been on a roll lately.

Crisis Communications 2.0 hosted by Phil Wolff.

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Chat about what's on your mind. More about public chats.

Brian coined Crisis Communications 2.0 for the new expectations and opportunities when responding to disasters. (His post was only triggered by the Skype outage; the ideas are all Brian's.) Brian writes:

Skype may have indeed benefited from Social Media and the incredibly powerful community tools available to companies today. But what’s most important though, is that the entire socially-focused process would most certainly have forced Skype to adopt a different, more human, tone, platform, and position for how it communicated with the people actively following the story.

All I’m trying to point out is that there are new tools and new “voices” required to instill confidence and support within the community. It doesn’t take away, that you still need to be smart and sincere about how you use them.

Let me invite you to join the conversation. Blog about it (tag "crisis+communications") or join the Crisis Communications 2.0 public chat. What assumptions in textbook crisis communication have changed? What are the new assumptions and best practices? What role do tools like Skype play?

What can we learn from Skype's response to this outage? What did their messages reveal about the company, its values, its identity and brand?

I asked if Skype was ready for its Bhopal moment in February. This was far from that bad: nobody was injured or died, wars were not instigated, children are not weeping in their mother's bloody arms. So this is far from that, but a great dress rehearsal.

Quoting myself...

A Google marketing executive woke up to really bad news in January 2007: terrorists used Google Earth to target a bomb, killing British soldiers. Evildoers using your service is a tough headline.

Some day Skypers will watch a YouTube video of a horrific crime committed using Skype.

  • A kidnapper calls in a ransom.
  • Conspirators coordinate attacks.
  • An orphanage burns down because emergency dispatchers couldn't understand a Skype Out call.
  • Terrorists force hostages to play backgammon.

eBay's been through this kind of thing. The next time someone tries to sell a body part or a nuclear trigger, you can watch eBay (1) look hard at the new facts then (2) respond quickly. Most of their challenges have been the kinds you'd expect. Some, like the December explosion on the eBay campus, you don't.

Is Skype ready for a strong defense told with humility, compassion, and conviction? Which talking points will best make Skype's case? Will Skype just defend their business (the "it's not our fault when customers cross the line"), or are they prepared to argue for the liberties of their hundreds of millions of Skypers? Should Skype embrace a rhetoric of free speech and privacy rights, and back it up with action?

We know any large population has some people who will do bad things. Same goes for Skype's growing network. I worry, just a little, that in the hurry to respond, Skype could miss an opportunity to define itself as more than a phone company. Skype can align itself with rich, culture-spanning values.

AIESEC is a student run organization that runs a college student work exchange program. But at its core is the belief that helping young business people live and work and make friends in another country changes them. And that those changes can prevent wars. I encourage you to find and support a local chapter near you, They have a mission above and beyond their operations. A cause.

I won't pretend to know or understand Skype's or eBay's beliefs beyond those driven by commerce. But Skype is becoming more important in the world. Millions of netizens the world over bring Skype into their daily lives. And Skype, a private network, is changing our idea of what it means to stay in touch with someone, to make friends, to make a call.

The more Skype touches us, changes our lives, the more Skype has duties:

  • To discover what this means to our humanity
  • To master the articulation of that meaning
  • To advocate for the values reflected within.

Values endure. As we debate Skype's brand and rate structure, let's remember that "values" are more than money. They fuel our allegiances, our actions, our choices. They frame our personal identity. They define how we think about companies and products.

Somewhere in here is an agenda item or two; for whom? I don't know. And this plainly applies to companies other than Skype.

Have a great weekend.

The Windows Update Process: Why Two Days?

Ever come to your Windows PC in the morning only to find something telling you that a critical Windows Update has occurred and your machine was rebooted. For a couple of years now, Microsoft has made available an automatic update process such that when they issue their update patches (usually the 2nd Tuesday of the month unless there is a very critical update required) millions of PC's need to be accessed and updated with no human intervention.

So Om asks why did the Skype outage only start Thursday morning when the Windows Update was released Tuesday. Here is my experience with the process:

1. Microsoft usually makes the patch available late in the day on Tuesday. And if you manually start a Windows Update you will get the patch.

2. However, Microsoft spreads out the automatic update process over a two to three day period, specifically due to the massive number of updates to be executed automatically and the consequent impact on both Microsoft's servers and their Internet traffic. In my own experience I will often find that one of my WinXP PC's has been updated by Wednesday morning while another (also WinXP) is updated Thursday morning. (And even my Win2000 PC automatically downloads the updates within two or three days of a release although I have to manually trigger the installation of the update.)

3. One can also expect that many PC users, having learned of an update Wednesday via the various media, probably also are triggering updates over the Wednesday/Thursday period.

Thus, it is quite reasonable to expect that the Windows Updates were occurring at a significant rate over Wednesday night/early Thursday when the Skype overload occurred. I first experienced the outage when I booted my PC at a country inn early Thursday morning (GMT-4).

Bottom line: That Perfect Storm can quite credibly be the combination of Windows Update reboots and the normal increase in Skype traffic usually seen between 7 a.m. and 11 a.m. Eastern time when the Skype status bar online counter normally peaks.

As to Om's second question: "Will it happen again". Skype's answer (underlined in my previous post) is the next sentence after the one quoted by Om: "We’d like to reassure our users across the globe that we’ve done everything we need to do to make sure this doesn’t happen again." Rogers, after a 24 hour outage of their Canadian GSM wireless service in July, 2000, issued a similar statement; it has always been there for the seven years since. Looking at Skype's history of stability and the fact we had one outage in four years, I think we at some point have to have faith in the ability of the Skype team to resolve the problem. So just use it!

We all survived the Northeast power blackouts of November 1964 and August 2003. My Rogers Internet service, which used to go down at least once a week when I first got it in 1999, has been there for me steadily for the past two years (it helps that they completed the digital cable TV upgrade by then). Did I mention that this morning my email POP server was down for several hours and, when I went to my fitness club this morning, the power was out. Maybe this is National Outage Week.

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Skype's Clarification and Acceptance of Responsibility

In an unattributed statement this morning (Eastern time), Skype has issued "The Microsoft connection clarified" in which Skype takes full responsibility for the disruption that occurred last week and explains what has been done to avoid a repeat.

We don't blame anyone but ourselves. The Microsoft Update patches were merely a catalyst -- a trigger -- for a series of events that led to the disruption of Skype, not the root cause of it. And Microsoft has been very helpful and supportive throughout.

Somehow a "Perfect Storm" combining a flood of reboot activity, described as the catalyst, with Thursday's Skype traffic patterns overloaded their peer-to-peer network resources and triggered a chain reaction that went critical (as a nuclear physicist would describe it). In the process of uncovering the problem, Skype's and Microsoft's developers went through the entire update process to ensure nothing had changed from the past. (Contrary to what legend would have us believe, when I was with Quarterdeck, our engineers worked long hours with Microsoft engineers in the summer of 1990 to make the then newly released Windows 3.1 work with the quasi-competitive DESQview multi-tasking environment in an effort that was critical at that time to Quarterdeck's ongoing ability to deliver both DESQview and QEMM.)

The Microsoft team was fantastic to work with, and after going through the potential causes, it appeared clearer than ever to us that our software's P2P network management algorithm was not tuned to take into account a combination of high load and supernode rebooting.

In response to Dan York's question: "Why were the mass restarts associated with the August 2007 Microsoft updates different from the mass restarts associated with any other month's Microsoft updates?" Skype responds "... there had not been such a combination of high usage load during supernode rebooting. As a result, P2P network resources were allocated efficiently and self-healing worked fast enough to overcome the challenge."

And should Skype users worry about future Microsoft updates patches and reboots?

The fix means that we’ve tuned Skype’s P2P core so that it can cope with simultaneous P2P network load and core size changes similar to those that occurred on August 16. We’d like to reassure our users across the globe that we’ve done everything we need to do to make sure this doesn’t happen again.

First, appreciation should be issued to the Skype PR and development teams for recognizing that yesterday's statements left questions hanging and providing this clarification. And for explicitly accepting responsibility for the disruption. I would like to think it was the combination of many blog posts (my FeedDemon/Technorati Keyword search on Skype had a record number of entries yesterday), along with a couple of Skype Group Chats amongst Skype enthusiasts that Skype personnel monitor, that contributed to this clarification.

Some geeks out there will still not be satisfied because they don't get to look at Skype's source code; hey, it's not going to happen! Skype has responded to the general tone of yesterday's comments and feedback; at this point it's time to move on and figure out additional ways to take advantage of this low cost, highly robust and most widely used real time conversation service. Bottom line for Skype is to just keep providing a robust, versatile infrastructure for real time conversations.

As Phil points out Skype usage has returned to the peak levels seen last week prior to the outage; users are returning to worldwide low cost conversations. I left my GTalk open all day yesterday with its eight contacts; nobody tried to communicate with me via it. Yet at one point I was back to having a dozen chat windows open with conversations spanning the globe. I think this disruption proved one point; that, when you have over 200 million registered accounts and as many as 9 million users concurrently online, it is awfully difficult to find a replacement for such a range of services with such a breadth of usage.

But there is one more action I would like to see: senior C-level Skype and eBay executives need to personally contact the ten to twenty Skype Extras Partners who have invested so much to provide business-critical applications and services that will be a key driver to two of eBay's stated objectives for Skype this quarter, namely, to drive user adoption and expand the Skype ecosystem. They need to personally assure these partners that their partnership is valued through all the turmoil of the past week and that Skype has addressed the robustness issue exposed by the disruption. In turn, it's the partners's customers who need to know that Skype can be a mission critical communications tool for their ongoing business success. And these Partners can all be reached on Skype!

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August 20, 2007

Snapshot: Before, during and after the blackout

week snapshot

Back up to 8.6 million on Monday.

40-hour snapshot

Wanted: Skype Plug-In to police my connection

Remember all that "Net Neutrality" balderdash? The paranoid whining about ISPs messing with your bits? That complete fantasy?

Well, it's real. It's now. Here's a table that shows interference by ISPs in the US and around the world. This data details the degree they block or throttle legal bittorent traffic. Robb from Hillsboro, Oregon, analyzes Comcast's active controls on P2P traffic in the Broadband Reports forums.

How much are ISPs throttling or blocking Skype traffic?

And how can I know?

So here's my wishlist:

A Skype Citizen plug-in that:

  • Detects and shows:
    • the health of my connection to the Skype network.
    • the quality of my connectivity and the connectivity of nearby supernodes.
    • interference at the LAN, WAN, and Internet levels.
  • Makes it easy to act on this information:
    • uploading issues to Skype, or an aggregator
    • comparing my information with others who are near me on the network
    • move data and charts to social media, like my facebook page, flickr, or my blog. 
  • Runs in the background but alert for problems or opportunities 

Bonus points for elegant, powerful and easily grasped visualizations of all this abstract stuff.

Push policing power to the edge of the Skype network. Let users discover hands on our Internet and organize consumer and political action in response.

 

Dialtone is a Promise

Dialtone is a promise.

Please guys, I use Skypeout, I want to rely on it but I can't. If you'd have given more information during this time prehaps I would still be with you, but alas my trust of you is broken.

— martin.porcheron
commenting on a Skype blog

It's the promise of connection. To humanity, to family, to government and social services.

It's a promise your phone will ring when someone calls.

Jesse Robbins Telecoms Sans Frontieres logowrites of Telecoms Sans Frontières (Telecommunications without Borders) restoring phone networks in post-earthquake Peru. Keeping that promise, keeping people connected.

Here in the United States, massive deregulation dismantled our payphone networks. When we have our own earthquakes (I live two kilometers from the Hayward fault), storms and other disasters, payphones are often the only landline phones we can reach, the only phones that may work. Payphones are vanishing from the American landscape because of the false assumptions that mobile networks are as reliable as landline networks and that every person has a mobile phone. 

Telephony is even more central to developing communities where billions of people have never made their first telephone call.

And we use Skype. Billions of minutes called. Not to mention Skype IM, one of the most popular text chats on Earth.

So the dialtone promise matters.

Skype broke this promise last week.

Skype's motto for years was "It just works."  

Mostly.

Your landline phone company defined the dialtone promise. They make that promise by owning and operating all the parts.

Skype's network is not like a local telco. Skype depends on the kindness and infrastructure of strangers. On PCs, their processors and memory, their Internet connectivity, their electricity, their ISPs. 

Can Skype keep the dialtone promise? Or must Skype define a new "Internet dialtone" that acknowledges the new reality? 

Skype hedges their dialtone promise with cautions

"Skype is not a replacement for your ordinary telephone and Can't be used for emergency calling."

It's fine print.

  • Do people read it?
  • Do they believe it?
  • Is this enough to set expectations appropriately?
  • What should users learn about Skype and this service category from the outage?  

Brands are promises too.

What has this breach, this 48 hour breach, this one thousandth of Skype's life, what has this breach done to Skype's brand?

Skype's Outage Explanation and the Questions Left Hanging

First, having been through similar crisis experiences (but not affecting such a massive number of users), we should congratulate the Skype team, especially the developers, on their dedication and determination to not only find the problem late last week but also to ensure it does not repeat itself. I certainly appreciate that they at least put out regular information updates but also that their priority had to be resolving the technical challenge at hand. On the other hand, four years of continuous operation with few, if any, outages while building and scaling to support as many as 10 million concurrent users online does have to be some kind of record.

Personally all my Skype services and devices, including IM+ and iSkoop on the Blackberry as well as a couple of PC Free phones I am evaluating, are working again and have been up since about 2130 GMT Friday.

Skype has provided a high level explanation of what happened August 16 such as to deny Skype access to the majority of their users. Since then the Internet has been ripe with attempts to explain what happened, from Russian conspiracies to VoIP architecture issues. But, as Skype readily admits, it was a software problem within their own p2p architecture that caused the problem. But along with their explanation arise some questions:

"The disruption was initiated by a massive restart of our user’s computers across the globe within a very short timeframe as they re-booted after receiving a routine software update." Which software update? Upgrades to Skype 3.5? Was their any role in the release of the Skype bugfix release to 3.5.0.214? Or on a more extensive scale, was it caused by the latest Windows security software upgrade which automatically generated a reboot of your PC resulting in massive Skype logins? (Someone has actually noted that the next Windows patch update is due out on Tuesday, 9/11.)

Update: the original explanation post has been updated to read:

The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update.

"This caused a flood of log-in requests, which, combined with the lack of peer-to-peer network resources, prompted a chain reaction that had a critical impact." What action has been taken to ensure the lack of peer-to-peer network resources has been addressed? Without getting into a war of words, can Skype provide a response to the SightSpeed comments on the Skype p2p architecture? Is Skype going to "seed" a network of SuperNodes to provide the backup peer-to-peer resources necessary to prevent such an outage going forward?

As a one time manager of a telemarketing team, I had to deal with a (pre-VoIP) telecom infrastructure that would occasionally suffer from server/PBX crashes; every hour off the air meant thousands of dollars of lost business. (And the problem largely rested with an inherited, but poorly laid out, internal wiring mesh/mess.) Many small-to-medium businesses are starting to use Skype as a business-critical resource and third parties are making significant investments in "Extras" to build on Skype for business. What assurance can be given to businesses that they will not encounter this problem again? Does Skype need to set up a premium business service that provides additional resources to prevent such an outage at least for businesses?

And, as an entity of a public company, eBay needs to reassure their shareholders (and analysts) that Skype remains a viable business for their investment. Perhaps a Skypecast or use of highspeedconferencing.com to do this (provided such a service meets SEC regulations for information dissemination)?

With no claim to a monopoly on questions that arise, these are the immediate ones that occur to me as I read the Skype explanation post.

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Skype explains

Skype publicist Vilu Arak posted Skype's plain-language explanation of the Summer 2007 Skype Blackout to Skype's corporate blogs.

On Thursday, 16th August 2007, the Skype peer-to-peer network became unstable and suffered a critical disruption.

First Skype announcement: "Problems with Skype login."

The disruption was initiated by a massive restart of our user’s computers across the globe within a very short timeframe as they re-booted after receiving a routine software update.

Was the "routine software update" from Microsoft or from Skype?

The abnormally high number of restarts affected Skype’s network resources.

So, fewer supernodes for a while? Each user starts as a node, and connects to the network before opting to act as a supernode. Connecting to the network...

This caused a flood of log-in requests, which, combined with the lack of peer-to-peer network resources, prompted a chain reaction that had a critical impact.

Too many nodes
chasing too few supernodes
nothing happens.

Normally Skype’s peer-to-peer network has an inbuilt ability to self-heal, however, this event revealed a previously unseen software bug within the network resource allocation algorithm which prevented the self-healing function from working quickly.

If the bug was within the algorithm, in the Skype client, was the bug ever repaired?

If it was repaired, how was the fix propagated?

Regrettably, as a result of this disruption, Skype was unavailable to the majority of its users for approximately two days.

I'm eager to know more about the depth and expression of Skype's regret.

The issue has now been identified explicitly within Skype. We can confirm categorically that no malicious activities were attributed or that our users’ security was not, at any point, at risk.

That's good, no one to blame but Skype.

And the network is up.

Skype has not said:

  1. If the no-self-healing bug is completely understood (just that it's been found)
  2. If the bug is repaired (just that it's been found)
  3. If the network collapse will not (cannot?) recur

The recovery may have been spontaneous; Skype hasn't posted anything to the contrary, nothing that says "we fixed the problem."  

August 19, 2007

My Communications Perfect Storm

My Skype Journal silence for the past few days can be attributed to a milestone wedding anniversary for which my wife and I took a mini-vacation in rural Ontario (or near Ontario's West Coast as one promotional brochure liked to call it). While by no means the primary purpose, trips such as these provide an opportunity to investigate how "mobile" I can be as rural country inns are not expected to be fully Internet or wirelessly connected. But my expectations and what turned out to be reality were totally out of sync during this trip.

The inn, which actually comprised several buildings spread out over a 1 km radius, had mentioned on their website that they had WiFi in the main reception and eating areas but not in the rooms. However, on checking into our room in a lodging building Wednesday evening I found my Nokia N95 to have detected a WiFi signal. I did not attempt to make an Internet connection from my laptop until early Thursday morning but, as one simple test, I found the web browser on the N95 to only work marginally and intermittently. In the meantime I had attempted, from the dining building, to send out a couple of short emails from my Blackberry advising family members of our location. They seemed to go out but I had never actually looked at the (GSM/EDGE) signal level indicator.

Thursday morning I booted up my laptop in the room to find that I had a weak Internet connection; but with sufficient signal strength to slowly bring in my email and bring up my default web browser Home pages. But, when Skype opened up, its status line was stuck on "Connecting"; I assumed that maybe the signal was not strong enough to handle Skype calls. (My one constant while on the road is that WiFi can be all over the map in terms of signal strength and access to various - especially resource demanding -- programs.)

While at breakfast I checked my Blackberry signal strength only to find that there was NO signal; yet my Blackberry emails from the previous evening seemed to have gone out; maybe it was picking up a minimal signal while walking between buildings. Talking to the staff revealed that, sure enough, GSM reception in the valley in which the inn was located was tenuous at best and usually not available. (Although the local EV-DO provider had no problem, apparently.) The staff also informed me that the WiFi and Internet service was only two weeks old; it had been brought in along with a new cable TV service. So here I am with weak WiFi in the room and no GSM signal in the valley but expecting that if I took my laptop to a building with a WiFi access point I would find a stronger signal.

Headed back to our room after breakfast and found an email asking if I was getting Skype connectivity; a little bit of Google searching revealed that others were having Skype connectivity problems. Since we had a golf round booked, we had to head out; on coming out of the valley my Blackberry picked up a GSM signal and a message from Skype's PR firm to say that there was a software issue with Skype and to expect a 12 to 24 hour wait before it could be corrected. Forwarded the email to a couple of key contacts and, from my golf cart via my Blackberry, put a message in my Facebook status to indicate the essence of this message. Four hours later, after completing the golf round, checked on my Blackberry, via Google Reader and Google News to find that the outage was ongoing. Between my weak WiFi, lack of GSM signal and no Skype access I felt I had encountered the communications version of a Perfect Storm.

On returning to the inn, I found a much stronger WiFi signal outside a neighbouring building and, as a test, made a Truphone call to Andy Abramson -- got his Grand Central voice mail -- and confirmed that, yes, VoIP would work over this connection. We then headed back to Stratford-on-Avon (Ontario version) to watch King Lear (after watching a middle-aged couple at the neighbouring restaurant table communicate with each other via their Blackberries -- well, it certainly looked like that ... oh, the restaurant etiquette some people show).

Just to complete my Skype outage experience: Friday morning I was getting intermittent connectivity to Skype from the room but packed up to return home. When connected I would get the occasional Group Chat update and a couple of other chat messages but by the time I could respond, the Skype connection was lost. On attempting to use my Nokia N800 I could get a WiFi connection but it would not even bring up web pages, even in areas with a strong WiFi signal.

On returning home I found that a PC-Free phone I am evaluating still had Skype connectivity (I never had logged out although I had put it in Offline mode when I left home) and could make SkypeOut calls from it. But I was still getting very intermittent Skype connectivity on my laptop until about 5:30 Friday evening (2130GMT). Since then I have had sustained connectivity and my Group Chat sessions have resumed their activity. I have seen as many as 6.6 million users online; however, the true test of ongoing Skype use will come Monday and Tuesday when users normally peak around 10 a.m. to 11 a.m. Eastern Time (GMT-4).

We are still in an early stage of mobile and communications connectivity overall From my perfect storm (and other road warrior) experiences,

  • WiFi networks need to be consistent and standardized in their ability to connect;
  • web browsers need to be consistent in their ability to bring up web pages;
  • wireless (GSM) service providers still need to fill in their rural black holes and
  • web-based services, such as Skype, still need to find their weak spots in order to build their robustness.

And occasionally we will have to deal with occasional service outages as these technologies mature. Yet, the benefits of these services still provide such a significant advantage both from a cost and user service perspective that they will continue to be adopted.

More commentary on the Skype outage, in terms of its impact on every day activities, will follow. In the meantime check out Garrett Smith's excellent post: Is Voice No Longer the Preferred Means of Communication?

P.S. - Just before I left on this trip I had cancelled my four-year-old Packet 8 service. Why? Not for any technical reason but rather because it had outlived its usefulness to me as a U.S-based phone number. Yet my experience with them from a technology viewpoint had consistently improved from a point where initially -- four years ago -- maybe 50% of my calls got through clearly -- at a much lower cost that using Bell Canada -- to where today about 98% of the calls were excellent quality. But my recently acquired SkypeIn number would serve the Packet 8 number's current purpose, to provide a U.S.-based phone number, at a much lower monthly cost. And I could remove some hardware from my cluttered physical desktop.

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August 18, 2007

Normalcy breaks out! 6 million Skypers online!

skype blackout 2007I've been updating the One million Skypers back online post with snapshots of the crash and recovery from Thursday through the weekend. You can view the flickr set as slideshow.

The latest: The number of connections went up to six million, fell to 4 overnight, then went back up to six million as Europe came online. It's refreshing to see normal network behavior, even if the peaks are smaller than usual.

In Skype's words:

Hello friends,

Take a deep breath. Skype is back to normal.

On Monday, we’ll provide a more detailed explanation of what happened. Until then, we’d like to apologize and thank you. Precisely in that order.

We know how difficult and frustrating the past two days have been. And still, your good wishes kept flowing in. Thank you for the amazing patience, trust and support!

August 17, 2007

Skype for Windows 3.5.0.214

Download 3.5.0.214. Released today, 17 August 2007. Minor update. Not related to "the blackout," just a few small bugfixes and an update to Extras manager.

August 16, 2007

What has the Summer Skype Outage of 2007 meant to you?

For many of us, Skype's chat and voice features are an all day, every day tool. We rely on Skype like email, electricity, or water. What has Skype become for you? What did you learn about how you use Skype from a Day Without Skype?

One million Skypers back online

Yep. As of a few minutes ago, 1.3 million Skype users were connected to the Skype network. I've been watching them come back over the last 90 minutes, but the number is growing rapidly now.

UPDATE 1: Thursday 0800 Pacific: 1.8 million online. 500,000 people reconnected in 3 hours.

UPDATE 2: Thursday 0825 Pacific: 2.5 million online. See chart snapshot below.picture-of-a-recovery

UPDATE 3: Friday 1030 Pacific: 3.5 million online. Connections remain intermittent but some users report drop outs are shorter and less frequent.

Look at the week as a whole to see the "overnight dip" and the short staggers as each time zone goes/leaves work. This might explain the five hour fall and recovery that started about 12 hours ago.

UPDATE 4: Friday 1445 Pacific: 5 million online. Five million simultaneous on a Friday afternoon in the US is not bad. The network is growing back more slowly than it crashed (about six hours to fail down, maybe 24-30 hours to propagate back up).

UPDATE 5: Friday 2015 Pacific: Spike up to 6 million, fall to 4 million. Download rate levels off as Skypers stop trying to solve connection problems by updating their software.

UPDATE 6: Saturday 0700 Pacific: Skype clients connected to the network falls overnight to 4 million but rises again to 6 million as Europe and the Americas come online.

Chart of online Skype users showing six million online at 0700 Saturday 18 August 2007

The Skype is Falling! Headline Wars

Cutest headlines:

5. Skype Service Outage Silences Subscribers - Katherine Noyes. If she had just swapped "shutdown" for "outage", Katherine would have scored a 5-point alliteration. I'm quoted (accurately!) in her report.

4. Can you hear me now? On Skype, possibly not - Dwight

3. Skype hangs up on users - The Register

2. Skype Announces SkypeOutage Limited Calling Plan - John Paczkowski

and the winner...

1. You fool, I said we wanted to see more SkypeOut headlines - Good Morning Silicon Valley

We're still hearing from people with brief connections, the Skype client reporting 52k-200k users online, ability to reach echo123 (Skype's test account).

Again, if you want to connect:

Update from Skype: broken P2P algorithm

By Villu Arak on August 16, 2007.

Hello everyone,

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.

Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.

(Updated at 10pm GMT)

 

Pictures of the Skype Outage

Courtesy of Nyanyan via Skype Numerologist Jean Mercier.

picture-of-a-crash-7days

If you've never seen this chart before, the number of people simultaneously connected to the Skype network fluctuates through the day and over the weekend. Downloads are up as people try to fix the outage from their end.  Here's a close-up:

picture-of-a-crash

Flatline at one million simultaneous users. Time zone for the chart is Tokyo time, JST+9.

Did you hear the one about the Skype outage?

Aside from the obvious, Skype isn't saying much.

If you want comments from me, my mobile number is +1-510-206-1138.

I've started an IRC #skype channel on Freenode if you want to chat.

Some art courtesy of Panicbuttons.com.

August 15, 2007

Two More Weeks for Mashup Competition -- And A Challenge

The Skype Mashup competition is heating up with entries arriving at Antoine's desk daily. You can check out the most up-to-date entries here.

But to turn to the full spirit of the MashUp competition. Personally I do not know and have never met Thomas Howe, an independent consultant and VoIP expert, who writes a blog, The Thomas Howe Log, that I follow daily, based on a recommendation by long time acquaintance Alec Saunders, author of the Voice 2.0 Manifesto. And it's over thirty years since I last wrote a computer program (can anybody say FORTRAN?). So while I might have an overview about making mashups, I cannot say I understand all the details. But I do know that mashups are changing the development world in a big way.

Thomas wrote a post yesterday that exemplifies the spirit of the mashup competition, API of the Week: DBpedia API.

It's not in any way a telephony API, and that's my point. A large number of innovative applications that use telephony will include APIs that have NOTHING to do with telephony. The DBPedia API is an effort to put a Web Services API on top of the Internet's encylopedia.

...Essentially, it allows you to access all of Wikipedia's 1.6 million articles from your application, whatever that application might be.

Read the post but he articulates the essence of the MashUp competition when he says:

The twenty-something-don't-know-or-care-about-SS7 engineer will sit down and design their version of the hot-or-not site one day, and use a whole bunch of crazy APIs to put together the application. Then, they will go have a beer, come back, and say "You know, it would be really cool if you could just call the person you want to hook up with. Is there an API for that?" They won't even consider for a minute the words "termination", "LATA" or "CALEA". They're just writing an application. They need an API for some function, and it will take a few minutes to integrate it into their application. And, there are many, many more of these guys than all the telecom engineers that have ever, and will ever, exist.

Can we see an entry that mashes up Skype with Wikipedia? Don't know but I thought I'd throw it out as a challenge. As Thomas concludes: "Go check it out; let your imagination run." Just over two weeks left to the August 31, 2007 deadline.

In a subsequent post, Thomas announces his partnership with Programmable Web, a key mashup resource often referenced by Skype personnel.

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August 14, 2007

Time to Update Your Skype Profile Phone Numbers

Skype 3.5 privacy feature hides phone numbers from all Skype users except your Contacts

If you look at the Release Notes for Skype 3.5 for Windows (scroll down to 13.06.2007, version 3.5.0.107 Beta) you will find a line that reads:

feature: Private Telephone Numbers

Your Skype Profile has the option to include your Mobile, Home and Office phone numbers which become handy when your contacts want/need to call one of these numbers via SkypeOut. We are also starting to see some Skype-associated calling services that link a PSTN phone to Skype such that Skype becomes a "long distance" provider for the PSTN line. Mobivox and MyToGo are two examples of these.

Previous versions of Skype would allow any Skype user worldwide to search for your contact information and find not only your SkypeID but also these three PSTN numbers. Skype 3.5 only exposes these three phone numbers to your authorized Skype Contacts; they are no longer available to any Skype user unless you have accepted the user as one of your Contacts.

Combining these two factors, it becomes more advisable that you include at least your Mobile and Office number in your Skype Profile. (You may still wish to keep your more personal home phone number totally private.) Then your authorized contacts can, with a single click, call these alternative numbers when you are not accessible to a Skype-enabled PC or Skype phone. And it makes services such as Mobivox and MyToGo somewhat more versatile. Makes especially good sense when you are using Skype as a business communications tool.

Simply click on File | Edit your Profile in your Skype client and you can enter (or change) these numbers.

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Survey of Skype Users

Ike Roelfsema, Skype's Head of Forum Operations, has brought my attention to a survey of Skype users being carried out by an Estonian M.Sc. student who wants to understand "Skype users' attitudes, behavioural intentions and their response to influence of other users or experts in relation to the Internet telephone Skype".

While I felt a bit conflicted answering some of the questions about the impact of Skype blogs, I completed it to understand what it was about. As day-to-day Skype users, you, our readers, are in a better position to provide a broad cross-section of opinions. The survey takes about ten minutes to complete and is largely multiple choice.

Go for it here! Hat tip to Jean Mercier for uncovering this.

Skype as a Minute Stealer

MyToGo connects your most used PSTN phones to reach your most frequently called Skype Contacts.

While Skype provides the ability to call another Skype user anywhere in the world at no cost and to call PSTN numbers worldwide for minimal charges (except for calls to non-North American mobile phones that can run an order of magnitude larger than "minimal"), we are not always at a device, such as a PC or Skype phone, which has direct access to Skype. We have already seen services on mobile devices that allow you to chat via Skype IM on the mobile device while using the underlying wireless network to facilitate attachment to a Skype gateway that completes a Skype call from the wireless device. Now arriving on the scene are three "ToGo" services that allow you to connect to Skype on your PC from any PSTN phone device.(landline and/or mobile) with the phone's inherent touchtone dialpad as the user interface.

Mobivox was the initial service that provides, via local access numbers in over 40 countries, an ability to call your Skype Contacts by issuing voice commands. Works from any phone platform, but does require registration with Mobivox and a directory of POP access points. There could arise speech recognition issues if your English is not clear enough. No IM component; nothing to download to the device, no Skype on the PC required.

SkypeToGo is a recently launched Skype Pro service that allows you to turn one most frequently called remote (usually international) into a "local" number from within your local calling zone. With SkypeToGo, you can call, from any PSTN phone, an assigned "local" number which, via Skype, will connect you to the single designated remote (international) number. Great for building personal relationships with that "significant other" who happens to live in a remote country or a business relationship with your most important international customer. With SkypeToGo you will still pay wireless minutes or any landline connection charges to the assigned "local" number plus the SkypeOut charges associated with calling the destination number. So SkypeToGo works as:

Any “local” phone --> SkypeToGo “local” number --> one designated International phone

Skype UberDeveloper Don Kennedy's ZOverLord Creations has offered up for beta testing a new service called MyToGo, combining SkypeIn, the recently launched Skype Call Transfer and Skype's Speed Dial feature, to reduce the costs for calling up to 396 destinations worldwide. At the calling end, however, you are limited to calling from three phone numbers: your mobile phone, your home phone and your office phone (or appropriate proxies). But these are the phones from which you would probably place most of your calls when away from a direct Skype client access situation.

MyToGo requires installation of the MyToGo program, a SkypeIn number and, to call SkypeOut numbers, a Skype Pro subscription. It starts by asking you to add three SkypeOut contacts to your Skype Contacts:

  • your mobile phone with SpeedDial 96,
  • your home phone with Speed Dial 97 and
  • your office phone with Speed Dial 98.

Also you need to assign Speed Dial numbers to all those (up to 99) Skype Contacts whom you would potentially like to reach from any of these three phone numbers. Here's how it works:

  • Leave Skype running on a PC (requires Skype 3.5 as MyToGo uses Call Transfer)
  • Make sure MyToGo is also running
  • Call, from any of your three calling number devices, your SkypeIn number
  • The call will answer at Skype on your PC after the first (and only) ring and go into Call Transfer mode
  • Enter the Speed Dial number of the party you wish to reach at their Skype destination, followed by the # key. So, for instance, enter on the phone's dialpad "34#".

This transfers the call to the requested Skype destination. But calls to Skype parties only allows access to up to 99 destinations. (more about actual Speed Dial ["SD"] numbers used later).

If your Skype Contact has entered his/her mobile, home and office phone numbers into their Skype Contact Profile you can also call them at any of these numbers:

  • Leave Skype 3.5 running on a PC
  • Make sure MyToGo is also running.
  • Call, from any of your three calling number devices, your SkypeIn number
  • The call will answer at Skype on your PC after the first (and only) ring and go into Call Transfer mode
  • Enter the Speed Dial number of the party you wish to reach at their Skype destination, followed by the "*" key. Then enter "1#", "2#" or "3#" to call their Skype Contact profile mobile, home or office phone, respectively as desired. So, for instance, enter on the phone's dialpad "34*2#" to reach your desired Contact on his/her home phone.

With MyToGo you will still pay wireless minutes or any landline connection charges to your SkypeIn number plus any SkypeOut charges associated with calling the destination number.

MyToGo potentially allows for access to as many as 297 additional phone numbers -- if you can remember all the Speed Dial numbers. How do we get to 396?

  • You can assign as an acceptable Speed Dial any two digit number from 01 to 99, except those where the digit is the same (11, 22, 33, ... , 88, 99); total = 90
  • But you can also assign as Speed Dial numbers the single digit numbers 1,2,3, ... 8, 9; total = 10
  • And each Speed Dial can access up to four of the Skype Contact's destinations: Skype, mobile, home, office. Final result: 396 destinations.

Comments:

  • MyToGo turns your Skype configuration into a personal PBX where you call into one number and effectively select your desired Contact as an extension.
  • Use of Call Transfer to SkypeOut numbers requires SkypePro to make calls to your Contacts' mobile/home/office number; however, a SkypePro subscription also gets you a 50% discount on SkypeIn.
  • The actual Call Transfer process should only take about two or three "rings" (you will hear a unique ringing while the Call Transfer is being made). During the beta testing, Don made some modifications to take the Call Transfer down to acceptable times for waiting fo a Call Transfer to occur.
  • You do need to leave your PC running with Skype and the MyToGo client running but there is no other special setup required.
  • There is nothing to install on the calling device; just use the device's native touchtone dialpad.
  • And Don's motivation for doing this (aside from his deep knowledge of the Skype API's): you can make Skype calls from an iPhone.
  • 99 Contacts would be a stretch to remember but it is certainly a practical service for ten to twenty of your most frequently called contacts where calls would be otherwise somewhat expensive.. So the logical next development should be a PBX-type of voice directory for all your contacts that can be accessed by spelling the contact's name on the dialpad. ("Dial 9 for our company directory".)
  • It works most effectively in countries with a SkypeIn number. With a US-based SkypeIn number I have done my testing using my home phone landline that has an ultra low cost long distance service attached. (SkypeIn is not available for Canadian numbers.)
  • The double digit numbers 11,22,33, etc. can still be used for Speed Dial from your Skype client on your PC; they just won't work with the MyToGo service.
  • Worth considering for students moving into residence this month and the parents who often pay the telephone bill.
  • Don needs a simple logo that we can put in our posts for his next innovation.

And the beat for circumventing expensive long distance calling charges goes on....

P.S. Just as I finished writing this post, Phil put up his post showing Shape Services' IM+ for Skype Software running on an iPhone, complete with Chat capabilities. With the Mobivox, MyToGo and IM+ offerings, it seems the Skype for iPhone gap is filling up quite rapidly..

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Powered by Qumana

Skype for iPhone puts another pretty face on IM+

Since Skype doesn't offer web access or clients for all platforms, there's a boutique industry filling gaps in Skype's product line. The IM+ line added an iPhone browser client with callback service.

SHAPE Services hosts a huge bank of Skype clients. Their IM+ for Skype web app, Skype for iPhone, talks to those Skype clients via the Skype API.

Conclusions:

Free for now, except for SkypeOut fees for inbound and outbound voice calls. 

Underfeatured, lacking Skype 1.0 tools like group chats, file transfers, and end-to-end encryption.

Skype should have offered web chat/calling features and a set of web services available a year ago. So it is very nice of Shape to fill this gap while Skype catches up (and Skype is on this trajectory).

A walk through Skype for iPhone.

Log in.

IM+ for Skype beta for iPhone - Sign in

See your contacts.

IM+ for Skype beta for iPhone - contact list

Touch one, Jim Courtney in this case.

IM+ for Skype beta for iPhone - things you can do with a contact

Click on the blue Chat button and chat away.

IM+ for Skype beta for iPhone - chat session with contact

Or press the green Call button to call Jim. You can see how many Skype credits are in your account. IM+ makes a SkypeOut call to the phone number you put here, so you can take this call on your mobile, landline or SkypeIn number.

IM+ for Skype beta for iPhone - call a phone number

If you click the "More" button you see:

IM+ for Skype beta for iPhone - Other things you can do

  • Conference Call (coming soon)
    IM+ for Skype beta for iPhone - Coming soon alert box
  • Add Contact (coming soon)
    IM+ for Skype beta for iPhone - Coming soon alert box
  • About
    IM+ for Skype beta for iPhone - About alert box
  • Help
    IM+ for Skype beta for iPhone - help text
  • Hide Offline
  • Sign Out
    IM+ for Skype beta for iPhone - signed out

See also:

August 13, 2007

Windows Live Messenger promotion pays $1+ million for new US customers

Starting from about 18 million US users at the beginning of 2007, Microsoft's Windows Live Messenger picked up 4.3 million more from February through May. That's a healthy clip, 23% in four months.

Microsoft credits some of this growth its cause marketing program, "i'm", which shares WLM ad revenue with ten US charities. With the "i'm making a difference" tag line, Microsoft invites users to put one of ten charities' codes into their display name, with money going to that cause with each message. Microsoft is promising each cause will receive $100,000, for a total of $1 million paid out in the first year of the program.

At reported acquisition rates, about one million monthly, they will have roughly 30 million US accounts after the first year of the i'm program.

WLM
United States
AOL + Yahoo! + Google
United States
New users % growth users New users % growth users
May 1,311 6.3% 2,571 3.6%
Apr 97 0.5% 228 0.3%
Mar 1,410 7.3% 459 0.6%
Feb 1,568 8.7% 2,586 3.8%
4,386 22.8% 5,844 8.3%

Thousands of users. Table data provided by Microsoft.

Like Skype, Microsoft's social software products, like their blogging platform, Windows Live Spaces, have bigger user communities ex-US than domestic.

How much is Microsoft paying for its new users? If it's just one million dollars for the i'm programme, Leaving out advertising and word-of-mouth, it comes to $0.08 cents per new user over the first 12 months.  

Truphone instructional video: Pre-Internet VoIP?

August 10, 2007

PamFax: Sending Faxes via Skype

One aspect of the telephony domain that has been absent from the Skype ecosystem has been the ability to fax documents via Skype. Fundamentally, sending a fax is an asynchronous one-way activity that has "ridden" the phone network to transmit a document to a device that is able to decode the fax signal back into a readable paper document.. Skype itself has traditionally allowed document exchange via the file transfer feature; however, it does not address the issue of sending a document to a destination without Skype access or sending "executed" documents in legal transactions. Even for those who have a fax machine in their home office, sending a fax while traveling can be a challenging (and usually somewhat expensive) experience.

PamConsult, publishers of the pioneering Skype Extra, Pamela, this week launched a beta version of their forthcoming fax utility, PamFax which will be available as a Skype Extra. PamFax makes faxing a document from any broadband-connected PC a relatively straight forward experience:

  • Designate the document to be sent
  • Enter the recipient information (multiple recipients allowed)
  • Select a cover page
  • Enter the cover page message
  • Select notification methods: Skype Chat, SMS and/or email
  • Pay for the fax
    • Option: Preview the fax

The fax is then sent, followed by receipt of the selected notifications in, say, a Skype Chat window, an email message and/or an SMS message.

During the process:

  • PamFax will only open if you have Skype running on your PC
  • You may designate the document to be sent in multiple ways
    • Browse for the document from the PamFax client
    • Select PamFax as a "SendTo" destination in the Windows Explorer right click menu
    • Select the PamFax button inserted into the MS Word or MS Excel toolbar
  • On the recipient information screen there is an option to view the destination location on Google Maps. Not terribly granular but it provides the location to within, say, a North American area code.
  • Payment is executed via deductions from your Skype Credts
  • When you select the "Pay and Send" button on the "Pay for the Fax" screen, you are sent to the Skype payment page in your web browser where, as would happen with any other e-commerce site, you are presented with an invoice, an option for inserting promotion codes and a "Buy Now" button.
  • If you do not have sufficient Skype Credits, you can navigate to the Skype Credits purchase page (requires your Skype login information) and buy Skype Credits through the same Skype transaction engine used to buy SkypeIn, SkypeOut and Skype Pro services. If linked to PayPal you will also have to login into your PayPal account.

PamFax is accompanied by your own individual PamFax Portal - a web-based utility that logs your faxes, stores your default settings (cover page, sender information, notification settings) and provides a rate table.

Rates vary by destination country and can run from €0.17 per page to most European and North American destinations to €1.28 per page to many Middle Eastern, African and South American countries and €1.59 to unlisted countries (confirm via the rate table). Prior to sending a fax and even approving payment, you are provided with the cost of the fax.

Having been a beta tester there are still a couple of features I would like to see in forthcoming versions:

  • acceptance of fax numbers from Microsoft Outlook
  • adding a fax number to a Skype user profile (which would probably require some coordination with Skype itself).
  • configure PamFax as a Windows printer driver option

In summary, after many years of fighting with WinFax and other PC telephony client installations and configurations, PamFax does provide a simple means to transmit faxes from your PC while on the road or any situation where the clarity and accuracy of document provided by a "direct to fax" process that bypasses scanning "fuzzies" is required.

Interesting to note is that, as for using actual Skype features, PamFax only uses Skype Chat for notifications and the Skype Extras Publishing Studio for both hosting the application, managing the digital rights licensing and providing the e-commerce engine.

Note: according to this FAQ, during the beta phase, PamFax is only available to Skype users outside Canada and USA.

Download PamFax beta. PamFax FAQ's.

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August 08, 2007

Hands on the IPEVO TRIO USB Speakerphone

Guest post by Howard Chang, product manager, AmperorDirect.

Introduction:

As promoted by IPEVO, TRIO is truly designed with versatility in mind. TRIO has an acceptable speaker phone quality and it can be a cost effective Skype conference phone solution.

With a single button to easily switch between handset and hands-free mode, a person can pick up the IPEVO TRIO and use it as a Skype USB phone without difficulties. Since the TRIO has a smallish footprint, travelers can put the IPEVO device into the carrying pouch (included in the retail package) and bring it on the road.

Package Includes:

  • IPEVO TRIO handset
  • USB extension cable
  • Carrying pouch
  • Installation CD
  • Quick installation Guide

The Look:

I was impressed by the look of IPEVO TRIO. The outline design is elegant. The color fits into any office environment without any problem. The paint on the case is strong enough to pass my fingernail scratch test. The fact that IPEVO TRIO can either be laid down on the table to provide easy access in a multi-speakers situation or be stood up in front of a single user to accomplish best voice quality shows that IPEVO has thought through all the real-world scenarios.

Voice Quality:

IPEVO TRIO has two modes to conduct Skype calls: handset mode and hands-free mode. There is an easily reachable button at the side of the phone to toggle between modes. In handset mode, the voice quality is very good. Although I was surprised to see the voice sampling rate in the IPEVO TRIO specification is only 8KHz and does not fully comply to Skype's highest 16KHz standard; the result is still ok. I am not sure if it is a typo or not because I am not able to tell the sound quality difference between using IPEVO TRIO and a USB phone which claims to have 16KHz sampling rate.

Audio Performance

  • Voice sampling rate : 8KHz
  • Communication : Full Duplex
  • Echo cancellation : up to 60dB
  • Support AGC (auto gain control) function

Electrical Specifications

  • Operating Voltage : 4.5V ~ 5.5V
  • Magnetic Speaker
    Coil Resistance : 4 +/- 0.6 Ohm
    Sound Pressure Level : 80 dBSPL@0.5m
  • Condenser Microphone
    Omni directional
    Sensitivity : -36 +/- 3 dB
  • Receiver
    Sensitivity : 90 dBA
    Frequency response : 180~7Hz

Hardware Description

  • USB 2.0 compatible
  • Internal omni microphone
  • 7© 2W speaker
  • Power from USB

Minimum System Requirements

  • Microsoft Windows XP
  • Mac OS X 10.4 up
  • 400MHz processor
  • 128MB RAM
  • 40MB free hard disk space
  • USB port
  • CD-ROM drive
  • Broadband Internet connection (DSL, Cable Modem..., etc)

In hands-free mode (speaker), IPEVO TRIO performs better than other desktop Skype phones, such as Netgear SPH200D and GE 28310EE1, in the same mode. It is a true conference phone solution.

However, the microphone sensitivity of the IPEVO TRIO is not up to par to the Polycom Communicator, a direct competitor. This means a person needs to speak closer to the microphone in order to attain better performance. Considering the price different between Polycom Communicator (MSRP: $129) and IPEVO TRIO (MSRP: $79), the trade-off is acceptable, and expected.

Functions:

The most-talked-about feature of IPEVO TRIO is its recording function. It is done with software, FreeRec which is included in the package and installed along with the driver.

During a call, a user can click on the red circle recording button on the phone to save the conversation. The microphone volume level on TRIO can be set to auto-adjust by FreeRec. There is no setup in the software for recording time limit (I guess the HDD capacity is the true limit). But, FreeRec allows users to reduce the voice sampling rate which can significantly lower the saved file size.

IPEVO TRIO's recording has a time delay between pushing the red button and the actual starting of the recording session. The computer needs several seconds to load FreeRec software into the system. Therefore, it is recommended to manually run the FreeRec software from the TRIO icon at the Windows tool bar before the call – if you expect the need to record the conversation.

Most other IPEVO TRIO's functions, such as volume up and down, call, hang-up and microphone muting, can be activated through buttons on the phone. Those buttons are marked clearly with symbols and are simple / obvious to use. There is also a green "S" button on the phone which allows users to toggle between different Skype tabs, such as "Contacts", "Call Phones" and "History", on the computer screen.

Wish List:

The IPEVO TRIO has nearly all the features I would look for in a conference phone. However, there is one thing I would like to see on the next generation IPEVO TRIO: a button on the phone to select different Skype contacts on the computer screen. If this button is available, I don't need to go back to my computer keyboard and mouse to pick the right Skype contact to call. It will be very convenient if we can do all the necessary steps to conduct Skype calls through the phone.

Conclusion:

IPEVO TRIO can perform several different Skype tasks in one unit, while still providing respectable voice quality. If you are a SOHO or are running a small business with a mid-level budget, the IPEVO TRIO is the right Skype conference call solution for you.

By the way, it's a pleasant experience in testing IPEVO TRIO. When I see the USB extension cable and the carrying pouch in the package, and the English manual written in real English, I know the IPEVO design team has really taken the end users' need into consideration. As a product qualifying engineer who has checked out tons of products from the Far East, I feel very good in finally seeing an Asian vendor providing a quality product. Good job, IPEVO.

August 07, 2007

Adding Video to Skype Chat

Skype has always been about real time conversations but a feature that came out today with Skype 3.5 has to be one amazing conversation enhancer. Envision creating your own video and then putting it up in a chat window; viewing it in the chat window while continuing your voice and/or text conversation. Here's a demonstration, using the "canned" content available from one of Skype's video partner's sites but both these partners also allow you to make your own videos.

In a chat session you will find an additional "Videos" icon above the text entry box. Click on this icon and a window with tabs for Metacafe and Dailymotion will appear on your desktop. Select a video from these tabs (notice there are multiple categories from each provider); you can preview the video in the window. Click on the "Insert in Chat" button; a link appears in your chat window text entry box which can then be sent as a chat message. Both parties can then click on the green arrow to start the video (it's a streaming video). There are three options for viewing the window (set via icons in upper right hand corner of the video):

  • In the chat window at the top
  • As a separate window on your desktop, or
  • Full Screen

Simple, easy to configure. When one of my contacts tried it out his response was: "I don't want to make any videos because Hollywood might want me to be famous director and i don't have time." (Ralph's dry sense of humor kept our MBA classes amusing.) Toughest challenge will be to create interesting, attention grabbing videos. But the YouTube generation has lots of experience already.

One more item to note about Chat windows in Skype 3.5: When you open a window there are now several options for selecting how far back you want to go in looking at Chat History with a contact. A small, but most useful feature.

And, by the way, the North American football play shown in "Coach, Wrong Ball" (on Metacafe | Sports) is entirely legal. An innovative variation on the old sleeper play.

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Skype 3.5 Goes Gold

Earlier today Skype released the Gold version of Skype 3.5 for Windows. While we have discussed some of the new features previously, a quick summary includes:

  • Skype video snapshot: capture a snapshot of your remote party during a Skype video call
  • Share videos via your mood message: download videos from independent video-sharing sites Dailymotion and Metacafe for inclusion in your Skype mood. Or create your own video for sharing via these services.
  • Include video content in Skype chat.
  • Call Transfer: Skype to Skype Call Transfer is free; requires Skype Pro subscription for Skype to SkypeOut or SkypeIn to Skype call transfers.
  • Auto redial: redials a busy number every minute automatically until a call is answered. (Redial delay can be reset in Options | Calls | Call Settings | Show Advanced Options.)
  • Privacy issues: Your home/business/mobile phone numbers are only displayed to your accepted Skype contacts, and not to everyone on Skype, when viewing your profile, etc.
  • Option to automatically start the Extras Manager when starting Skype.

Full press release with Skype's perspective on the new video features.

I was able to upgrade quite smoothly via the "Help | Check for Upgrades" menu item in my Skype 3.2 client; however, it you need to start fresh download Skype 3.5 here. Release Notes.

(Note toSkypeMe users on Facebook: on upgrading to Skype 3.5 you will have to reset "Allow my status to be shown on the web" in the Skype 3.5's Options in order that SkypeMe shows your status.)

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Skype and Dailymotion news releases below...

News release...

SKYPE TAKES VIDEO ONE STEP FURTHER

LUXEMBOURG, 7th August, 2007 – Skype has announced its users can now make conversations even more fun-packed by sharing video content with their friends and family across the world. Following new partnerships with leading independent video sharing sites Dailymotion (www.dailymotion.com) and Metacafe (www.metacafe.com), Skype™ 3.5 for Windows lets you download your favourite videos from these sites and add them into your Skype ‘mood’, giving colour and personality to your online profile.

User’s moods are a way of sharing your feelings with friends and family and are becoming increasingly popular in the Skype community because they are a simple, more personalized way to share all sorts of things with other Skype contacts.

“People thrive on sharing stuff with one another. A little over a year ago, we had 100 million registered users worldwide and we’ve more than doubled in size in the space of twelve months. This is because we continue to develop Skype and come up with amusing things to do. User-generated and licensed video content are incredibly popular. Working with Dailymotion and Metacafe means everyone can try out downloading their favourite clip and putting it in their online profile. Video content is a great conversation starter because people love talking about video clips and especially the ones that are personal to them.” said Carter Adamson, general manager, desktop products for Skype.

In addition to sharing video in your mood, people can now also include video content in online Skype chats, making it easy to discuss the latest viral videos with friends and family around the world.

“Video mood messages provide members of the vibrant Skype community a great way to express themselves by tapping into the original and entertaining videos available on Metacafe, including those in our Producer RewardsTM program that pays video creators for their best work,” said Erick Hachenburg, CEO of Metacafe. “Online video has become so popular over the past couple of years in large part because it’s fun to find something entertaining and forward it to a friend who’s likely to enjoy it. Videos placed into Skype mood messages make this process even easier.”

"With this partnership, the online global community is really coming together to create a new experience in video sharing," said Benjamin Bejbaum, CEO and cofounder of Dailymotion. "From now on, Skype users will have access to more than 3 million videos, including premium content and exclusive artwork from our MotionMakers.”

Skype also lets you take still photos when making a video call. Moments such as showing off a newborn baby via webcam or having a far-away friend wave ‘hello!’ can now be permanently captured and shared.

Skype 3.5 for Windows lets users transfer their incoming calls to another person or a group of people on Skype (or, for Skype Pro subscribers, to a landline or mobile phone number).

In addition, auto redial has been introduced, where if the number being called is engaged Skype can automatically redial it every two minutes, until the call is answered. These new features make it even easier and more convenient to keep in touch over Skype.

About Skype

Skype sets conversations free by providing new and easy ways to stay in touch over the internet. Millions of people every day make free Skype-to-Skype voice and video calls and send instant messages using our software. Some pay a little per minute for long-distance and international calls to phones and mobiles and for SMS, voicemail and call forwarding, or they buy subscriptions that give unlimited calls nationwide.

We certify and sell hundreds of hardware products from more than 50 partners and work with third-party developers to create software to extend Skype's functionality. Skype has been downloaded more than half a billion times and over 220 million people from almost every corner of the globe have registered. Make your world a smaller place: talk, share and do more with Skype.

Skype is an eBay company (NASDAQ: EBAY), and you can learn more and get Skype at www.skype.com.

Access to a broadband Internet connection is required for Skype and all Skype Certified devices and accessories. Skype is not a replacement for your traditional telephone service and cannot be used for emergency calling.

Skype, SkypeIn, SkypeOut, Skype Me, Skype Certified, Skypecasts, associated logos and the “S” symbol are trademarks of Skype Limited.

# # #

The Dailymotion news release...

Dailymotion and Skype Launch Mood Channels using
MotionMaker Creative Content

  • Dailymotion video Mood Channels make debut as new feature in newly launched Skype version 3.5 for Windows
  • Innovative channels highlight videos evincing a variety of moods, with automatic localization provided by Dailymotion
  • Content from MotionMakers, high-impact creative user videos, is programmed by mood for easy access by Skype users

New York, NY- (July 31, 2007) - Dailymotion, the world's largest independent video sharing site, and Skype, today announced a partnership that will establish a Dailymotion channel on Skype and grant access to exclusive video content from the popular site. The new agreement provides Skype users with the ability to share creative video content from Dailymotion's new video Mood Channels. The Dailymotion channel will also facilitate viewing and discussing all of the latest user-generated content as well as professional video entertainment and other shared video files. Video clips can easily be included in a Skype mood message or any user's online profile.

The collaboration between Dailymotion (www.dailymotion.com) and Skype 3.5 for Windows provides users with a special selection of content chosen by Dailymotion's creative programming team. This content is divided according to the different moods reflected by Dailymotion's Mood Channels. The creative content for these channels is selected from submissions received via Dailymotion's innovative MotionMaker program, which identifies and rewards outstanding contributors to the Dailymotion creative community.

Following Dailymotion’s global strategy, Dailymotion’s Mood Channels will be localized for its key markets around the world including the US, Germany, France and the UK. Same as with its website, Dailymotion will be offering market specific channels. The user of the Dailymotion service will be directed to his/her local version.

The mood channels will feature creative content from Dailymotion's MotionMaker program. The newly launched MotionMaker program provides mentoring and tools to the most creative video creators and is running in France, Germany, and the US.

"With this partnership, two of the largest online global communities have come together to create a new experience in video sharing," said Benjamin Bejbaum, CEO and cofounder of Dailymotion. "From now on, Skype users will have access to more than 3 million videos, including premium content and exclusive artwork from our MotionMakers. Skype users will discover that creativity is one of our core values."

"Dailymotion is pleased to partner with Skype. Through this agreement, MotionMaker creators will have access to the entire Skype community of 200 million users," said Dailymotion's US General Manager, Joy Marcus. "This agreement increases the reach of our original creative content and also allows our programming partners to provide their content to a whole new audience."

Recent Dailymotion initiatives augmenting original programming on the site include a recently- announced first-look original content deal with RDF, a now-completed sketch comedy competition in conjunction with renowned comedy producer Jim Biederman and a current contest with The Weinstein Company to promote the upcoming movie FANBOYS.

About Dailymotion

A top 50 website worldwide (source: Alexa), Dailymotion is the world's largest independent provider of premium user-generated and licensed online video entertainment. Every day, 20,000 new videos are uploaded into Dailymotion's global network of video entertainment sites, where a programming team turns the user-generated and licensed content into high-quality entertainment for over 4 million daily visitors. Using the most advanced technology available to both users and content creators, Dailymotion provides high-quality video in a fast, easy-to-use website that also automatically filters infringing material. Dailymotion's mission is to provide the best possible entertainment experience for users and the best business experience for content owners.

www.dailymotion.com

eBay hooks Skype up to IM alerting system

Benjamin Shapiro announced Wednesday eBay ebayskypealertdiagramusers could choose Skype as an option for Instant Messaging (IM) Alerts.

So:

  • Skype's private chat gateway is now scaled up for eBay-size traffic, thousands of notifications per minute.

  • eBay and Skype have agreed to match just one Skype account to each eBay account now, to multiple Skype accounts soon.

  • This paves the way to interop with other IM networks.

UPDATE (later that day): Benjamin followed up with me...

Q. Does this apply to all eBay sites or just to some?

Currently alerts are launched in the US only. We will be launching internationally very soon.

Q. Who has been notified by email and will this be rolled out to everyone at once?

Skype Alerts was announced using eBay's general AB (announcement board) which is the typical procedure when we introduce new features. We do not typically send emails notifying our users of feature enhancements.

Q. If I chat back to an eBay alert, what happens?

The notification does not take place in a standard chat window. The only links available either send the users back to the associated eBay item page or close the alert.

Q. If I'm offline when you send an IM alert, what happens? Will you send it by alternate channels?

You will receive the IM when you log back in to Skype. Skype Alerts do expire in about 7 days and if you have not been online with Skype during that time you will not receive an alert. If you enabled email alerts then you would receive an email alert, or similarly if you enabled SMS alerts you would receive an SMS. But these are independent of a Skype Alert, i.e. there is no automatic back channel alert routing.

Q. What Skype privacy settings can interfere with proper eBay alerting?

None that we are aware of. Skype Alerts should come through when a user is set to invisible and/or when they have disabled messages except from those on their contact list.

Q. How popular is IM vs. other alerting channels?

Our goal is to provide users with the broadest range of means to receive time-sensitive alerts to enhance their eBay experience and adding Skype is an important piece of that equation. We have not broken out numbers comparing IM vs. other alerting channels.

Q. Why/when do eBay’ers like IM vs. email or SMS?

We have found that users like the flexibility of being able to opt in to multiple channels for alerts. We have not run a comparison study of what channels users prefer most.

Q. Will I be able to get Skype alerts for other eBay events? For example, for rate changes, community forum updates, news/announcements, etc.?

Not at this time but we are looking in to a variety of similar enhancements.

Let's walk through pairing your eBay account to Skype.

First, log in to eBay.

Go to My eBay and pick preferences.

My eBay
> Preferences
> Notification Preferences
> Notification Delivery
> Instant message (IM) alerts
> Add

4a - xxx

"Add" Instant message (IM) alerts and you'll see your choice of providers...

Image-0005a

Pick Skype and you're invited to "Download Now for FREE". Press "Go Forward".

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You'll see a short blurb explaining the benefits of using Skype at eBay.

  • Add Skype buttons to your listings
  • Connect with eBay community members who use Skype
  • Chat or call others directly on the Internet

Image-0000a

Click on the "Link a Skype Name" button.

Check the box for "Link my Skype account to my eBay account".

Press the "Sign in Securely >" button.

Image-0001a

The takes you to Skype.com.

Sign in to your Skype account.

Image-0002a

You'll see a first confirmation message. "Your Skype account was successfully linked to your eBay account."

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And then a second confirmation, and a chance to "Edit Alert Preferences".

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Linking completed, you can now choose which alerts go to your Skype account.

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If eBay has difficulty connecting, you might get this error message. Just try again.

Image-0007a

The email announcement:

August 01, 2007 | 09:23AM PST/PT

Benjamin Shapiro

Hi Everyone… I'm Benjamin Shapiro, from eBay's Internet Marketing team. We've been working with our friends at Skype (which is part of the eBay family) on ways in which people can benefit from Skype products in their eBay activities.

Now you can get alerts about your eBay activities on your desktop through your Skype instant messenger. (Skype joins the list of instant messenger programs through which eBay members can choose to receive alerts – AOL Instant Messenger, MSN/Live Messenger, and Yahoo! Instant Messenger.)

If you have Skype version 3.1 or above (it's free to download), you can get:

  • Watched Item reminders – Skype will remind you 15 minutes before a listing you're watching in My eBay is about to end.
  • Outbid alerts – if you're outbid on a listing, you can still keep the item from getting away, because Skype will instantly let you know.

You can sign up for alerts on your Skype account, either from the Notifications Tab under the Preferences section in My eBay, or directly from an item page. Just find the text about getting alerts on the item page (it's towards the center), and click the "IM" link.

You only have to sign up for Skype Alerts once – after you sign up to receive a Skype alert for one item, you'll get them for all your Watched Items or for items you've been outbid on. I hope Skype Alerts will make using eBay more convenient for you (and more fun too!).

Sincerely,

Benjamin Shapiro
Internet Marketing

August 06, 2007

If Google pays me to find local businesses, should Skype?

$10 bounty per new U.S. Google Local business, as a Google Business Referral Representative. gSpy summarizes the program.

Unlike SkypeFind, Google's directory is pre-populated with data. Google is paying people to add local detail, like store photos and hours of operation, and to sign businesses to a formal relationship, leading to advertising down the road.

Maybe it's more than that. Maybe it's putting a human, personal, neighborhood face on Google.

Nokia N800 is my personal Skype chat device

I'm using a Nokia N800 tablet, now with Skype inside.

This version of Skype is slimmed down from a desktop version. I miss many of the conveniences, but I use it daily as an accessory sitting next to my desktop's keyboard.

My most common use: keeping active chat windows open. My chat session with Skype/VoIP friends stays busy from midnight to early evening my time.

It connects to the Internet via my home-office Wi-Fi. On the road, I pair it with my N80 to use AT&T/Cingular's slow, flaky data network.

As for the tablet, I miss a keyboard, full size or otherwise. But my handwriting is getting faster and more accurate with practice. I'd love to use my fingers more but the N800 UI isn't engineered for big soft fleshy bulging pointers.

With the N800 I've an immediacy and sense of participation away from home I've not experienced since my first Danger Sidekick and, before that, my first mobile phone. Having the Internet and my connections with me, in the modes I'm used to, is comforting, "normal." I still want GPS and telephony built into the tablet, but the whole "Internet everywhere" thing completes me in a way.

August 05, 2007

Which VoIM will be bundled with Lenovo's $199 PC?

Ars Technica reports Lenovo's Friday announcement of a family of desktop computers for 800 million rural Chinese. Starting at $199 it lenovo logo cnwill include everything but the monitor. Distributed through 5,000 dealers. Unknowns:

  • operating systems (Vista? Linux?)
  • application suite (MS Works? Office? OpenOffice? other?)
  • connectivity (ethernet, wifi, bluetooth, other?)
  • messengers (QQ? Microsoft? Yahoo!? Skype? Pidgin/Jabber client?)

I'm really hoping Skype's China teams are on this, knocking on Lenovo's door. 

See also:

  • AP newswire story.
  • Bill Belew: "The winners will be the 800 million Chinese out in the boonies. Next up...who's going to bring Internet access to the countryside?"
  • Gizmodo: "This on the whole is an excellent development, bringing more people into the technological revolution is a noble effort, even if the intent is fiscally orientated."
  • HotHardware: "Yeah but will it play Crysis at 1024X768 with 4X AA?"
  • Google Finance: (HKSE: 992) (ADR: LNVGY)

August 04, 2007

The Scan

The ecosystem

The silliest looking webcam on earth: the Brando FOOT WebCam. About two years' behind in optics and electronics (30fps @ a tiny 320x240 pixels or a jerky 15fps @ 640x480) it's small, fun to look at and play with. I like the LED on the big toe. Available in the UK at the SkypeStyle store (unaffiliated) for £22.49. Not Skype Certified.

Skype partner Vapps now offers the same free conference calling through Yahoo! Messenger. Download from the Yahoo! gallery and log in with your Yahoo! ID.

PCHomeboys from Taipei spell out Skype (picture at right by loveshrimp).

Design for Use

Seven new credit unions in Afghanistan joined a Canadian conference via Skype video. Cost: $0.

Globalization may be the VoIP gateway justification, wrote Ross MacLeod back in March of this year. I agree. Ross was talking about company's being able to have one telephone system across borders, without breaking the bank.

An old journal article wakens memories and a Skype call.

Feng Shui for virtual workers. a Nemertes Research view of bringing your distance workers together online. Presence is a key part.

Aaron Wellman's In the Dark - The Importance of Defining Use Scenarios Before Building an IVR Application. Great advice and lovely story of using an IVR during a blackout. Aaron works for Skype partner Angel.

The environment

FCC follow-up: Skype's Andrew Brennan blogs about Open Devices (for Skype) in the US. Professor Susan Crawford on the same subject: The public interest and Two things happened at the FCC today.

gPhones: Rumors of coming Google phones make it to the Wall Street Journal. [Really surprised the WSJ hasn't produced a faux post-Murdoch front page: lurid headlines, scandalous photos, and hawkish war coverage.]

Chinese Skype competitor QQ adds Twitter features. So do other Chinese services. Microblogging and other forms of rich presence may become a mandatory dish on our onlife menu.

Skype downloads back to normal

Some days ago (July 26, July 23) I observed Skype download rates of 3000 downloads per minute. Speeds are back to normal, around 500 per minute.

20070804a.png

As can be seen on the graph (edited screenshot from nyanyan.to) the bending point of the curve is exactly on August 1 (the green circle). That is the date at which the India and Pakistan promotional campaign ended!

I hope for Skype that this has generated some new lasting customers, but I doubt it. My purchase orders data isn’t very complete or reliable, but from what I have, it doesn’t seem there was any spectacular increase in SkypeOut orders.

August 03, 2007

Security, Skype and the Blackberry

Over the past couple of months there have been posts about various means to access Skype from the Blackberry. One common question that arises is that of security when you are providing your login name and password to a "server" that acts as a Skype gateway from your wireless device. I have had a chance to communicate with all three of the services and provide the following comments as background:

  • None of these services is going to compromise their business integrity by allowing a security breach of the types suggested by various commenters.
  • Security was a foundation design consideration for the Blackberry from its initial conception, with respect to both data streams and the voice conversation.The Blackberry is the only mobile device approved for use with several North American. European and South Pacific government security agencies. The list includes NATO, the U.S. Government's National Institute of Standards and Technology (NIST).and Canada's Communications Security Establishment (CSE).
  • PayPal is not going to allow any process that may compromise the security of your accounts affiliated to your PayPal account.

With respect to the specific Skype via Blackberry services:

  • Mobivox has extensively tested their service for security to ensure their databases cannot be hacked.
  • Both IM+ for Skype Software and iSkoot only have the login/password information stored on your Blackberry device, not on any server. This information is only passed, when required, over a Blackberry encrypted data stream to actually launch a Skype IM and/or voice session. Dan York questioned iSkoot's security in one of his posts; the responding comment from Jacqueline Van Meter, of iSkoot Product Management, states:

Some of the additional issues that you mentioned are actually security features in the BlackBerry OS. Specifically, when the user clicks on a name to call a contact, the OS double-checks that the user really intends to make an outgoing call from the application. This prevents unauthorized calls by third-party applications and is a common security feature in almost all mobile platforms.

Of course, we take the issue of password security very seriously. Login and password information are always encrypted. The information is stored on the handset only -- never the server -- and only in cases where the user selects the auto sign-in option. The communication from the client to our server is also encrypted and secured, using https.

  • Upon completion of a conversation session, the Skype client on the Skype gateway server is closed leaving no trace of the login/password information.

Some concern was expressed that having access to a Skype account could provide access to your bank account via PayPal. Forget it! I investigated the PayPal "access via Skype" issue. For its own integrity PayPal would not allow a process that was open to abuse. But as added assurance, to do anything meaningful, such as purchasing Skype hardware via a Skype service or website, you need to also log into your PayPal account along with your Skype account.. All you can buy on an automatic renewal basis are voice mail, SkypeIn, SkypeOut and even there you can put on a daily limit as low as $50. As one additional security measure, ensure your PayPal password is definitely not your Skype password.

Bottom Line: The combination of Blackberry's inherent security, PayPal's need for financial services integrity as well as the business integrity of these services provides several levels of assurance that using these services will not compromise any authorization and authentication issues..

P.S. - Would paranoid or xenophobic describe the French government with respect to Blackberry security? The final irony in this story: the servers referenced as being in the U.S. are actually in Canada near RIM's headquarters.

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August 02, 2007

Skype quenches world thirst with Blue Planet Run

Not-for-profit Blue Planet Run Foundation Blue Planet Runraises awareness of drinking water shortages around the world. They recruited runners from around the world to cross it. On foot. Their team has been running 24 hours a day for two months as they run the globe, going East from the United Nations in New York City.

Skype played played a role in recruiting and in supporting runners on the road.

"Skype's been a lifesaver" said Mary Chervenak, Dow chemist Mary Chervenak at Jack London Squareand Blue Planet Runner, at Oakland's Jack London Square today. Mary's been checking in her with husband Paul since she hit the road. With her headset and laptop, she stayed in touch from Europe, Russia, Mongolia, China, and Japan, without expensive phone bills. "The Internet is everywhere" she said, with cybercafes even in places with undrinkable water.

When she got food poisoning in Beijing, the grapevine exaggerated and scared her folks. With Skype she was able to assure Paul and her parents that she wasn't dying, staying online for an hour until everyone was reassured.

International recruiting is rarely easy and this was no exception.

BPR invited runners to apply last summer. Out of 300 applicants (willing to take off more than six months and to run for 24 hours every five days), they narrowed the field. 65 candidates from around the world were interviewed over the phone or in a Skype voice call, a half-hour each.

Finalists met a panel at BPR's for a Skype video interview. An hour long, the video interaction was important for assessing social and communication skills. These runners would speak to the news media, talk with children, meet celebrities for photo opps, and greet the public, goodwill ambassadors for BPR's message. Skype video let event producer Patricia Breed and the rest of the team assess social skills without flying anybody anywhere. Not-for-profits don't have money to burn and Skype made the difficult cheap, fast and feasible.

What could motivate anyone to give up the better part of a year to run 29 marathons as part of 24,456 kilometer / 15,200 mile trek?  

The lack of safe drinking water affects one-in-six people globally [1.1 billion people], and water-related illnesses are the leading cause of human sickness and death. 2.2 million people in developing countries, most of them children, die every year from diseases associated with lack of access to safe drinking water, inadequate sanitation and poor hygiene.

In many countries, the water problem is the primary reason people are unable to rise out of poverty. Women and children bear the burdens disproportionately, often spending six hours or more each day fetching water for their families and communities.

But there is hope. Proven solutions to the water problem currently exist, such as digging wells and rainwater harvesting. Proper funding and a collective will can make universal safe drinking water a reality.

— Blue Planet Run Foundation

See also:  

August 01, 2007

In Case You Didn't Hear That Voice Mail...

Skype signs agreement with SpinVox to convert voice mail to SMS text messages.

Just as friend Mark Evans is trying to detach himself from the "AlwaysOn" world and figure out how to take a digital sabbatical, another service comes along to put voice mail messages "in-your-face". Today SpinVox announced it has signed an agreement with Skype to offer the SpinVox voice-to-text service for its internet-SMS communication software. From the press release:

The SpinVox service will allow Skype users to have all their voice messages converted and sent directly to their cellphones as an SMS when they are not at their PC. The callers Skype ID, when available, will be shown and what they said converted into text. Skype users will have immediate access to all their messages on-the-move, giving callers the confidence that their messages can be seen quickly, whether the Skype user is online or not.

Of note:

  • requires no software download to any mobile phone
  • service available in English, Spanish, French and German initially
  • first SpinVox agreement with an Internet voice service
  • also provides a voice-to-blog service for SixApart
  • no launch date announced.

Whereas three months ago there were no Skype-related services on my Blackberry, today I have choices to not only access Skype via either IM clients (IM+ for Skype Software, iSkoot) or voice commands (Mobivox) but also to receive my Skype voice mails via SMS text messages.

And of course this also means more etiquette standards to establish. To paraphrase Mark's comment on mobile messaging etiquette:

Somewhere in between being on and being off is making sure you’re focused on the here and now. Instead of checking your e-mail[/SMS messages] while having lunch with someone, for example, do the right/polite thing by waiting until afterward lunch is over. It’s not like an e-mail[/SMS message} is that urgent that it requires your immediate attention. If someone really wants to get in touch with you, maybe they’ll do something radical and call you.

P.S. Om was not pleased with the way this press release came out. And I just noticed that there was no "About Skype" or reference to Skype PR at the end. I have to even question if Skype was consulted on the press release when this type of omission occurs.

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