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PamFax: Sending Faxes via Skype

One aspect of the telephony domain that has been absent from the Skype ecosystem has been the ability to fax documents via Skype. Fundamentally, sending a fax is an asynchronous one-way activity that has "ridden" the phone network to transmit a document to a device that is able to decode the fax signal back into a readable paper document.. Skype itself has traditionally allowed document exchange via the file transfer feature; however, it does not address the issue of sending a document to a destination without Skype access or sending "executed" documents in legal transactions. Even for those who have a fax machine in their home office, sending a fax while traveling can be a challenging (and usually somewhat expensive) experience.

PamConsult, publishers of the pioneering Skype Extra, Pamela, this week launched a beta version of their forthcoming fax utility, PamFax which will be available as a Skype Extra. PamFax makes faxing a document from any broadband-connected PC a relatively straight forward experience:

  • Designate the document to be sent
  • Enter the recipient information (multiple recipients allowed)
  • Select a cover page
  • Enter the cover page message
  • Select notification methods: Skype Chat, SMS and/or email
  • Pay for the fax
    • Option: Preview the fax

The fax is then sent, followed by receipt of the selected notifications in, say, a Skype Chat window, an email message and/or an SMS message.

During the process:

  • PamFax will only open if you have Skype running on your PC
  • You may designate the document to be sent in multiple ways
    • Browse for the document from the PamFax client
    • Select PamFax as a "SendTo" destination in the Windows Explorer right click menu
    • Select the PamFax button inserted into the MS Word or MS Excel toolbar
  • On the recipient information screen there is an option to view the destination location on Google Maps. Not terribly granular but it provides the location to within, say, a North American area code.
  • Payment is executed via deductions from your Skype Credts
  • When you select the "Pay and Send" button on the "Pay for the Fax" screen, you are sent to the Skype payment page in your web browser where, as would happen with any other e-commerce site, you are presented with an invoice, an option for inserting promotion codes and a "Buy Now" button.
  • If you do not have sufficient Skype Credits, you can navigate to the Skype Credits purchase page (requires your Skype login information) and buy Skype Credits through the same Skype transaction engine used to buy SkypeIn, SkypeOut and Skype Pro services. If linked to PayPal you will also have to login into your PayPal account.

PamFax is accompanied by your own individual PamFax Portal - a web-based utility that logs your faxes, stores your default settings (cover page, sender information, notification settings) and provides a rate table.

Rates vary by destination country and can run from €0.17 per page to most European and North American destinations to €1.28 per page to many Middle Eastern, African and South American countries and €1.59 to unlisted countries (confirm via the rate table). Prior to sending a fax and even approving payment, you are provided with the cost of the fax.

Having been a beta tester there are still a couple of features I would like to see in forthcoming versions:

  • acceptance of fax numbers from Microsoft Outlook
  • adding a fax number to a Skype user profile (which would probably require some coordination with Skype itself).
  • configure PamFax as a Windows printer driver option

In summary, after many years of fighting with WinFax and other PC telephony client installations and configurations, PamFax does provide a simple means to transmit faxes from your PC while on the road or any situation where the clarity and accuracy of document provided by a "direct to fax" process that bypasses scanning "fuzzies" is required.

Interesting to note is that, as for using actual Skype features, PamFax only uses Skype Chat for notifications and the Skype Extras Publishing Studio for both hosting the application, managing the digital rights licensing and providing the e-commerce engine.

Note: according to this FAQ, during the beta phase, PamFax is only available to Skype users outside Canada and USA.

Download PamFax beta. PamFax FAQ's.

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Comments

Jim, how does this compare to internet-only services, like eFax? Especially since they handle not just outbound faxes but also incoming faxes. Systems that work through general purpose fax-as-printer drivers work with all of your PC applications, not just a few Office apps.

Advanced internet-oriented fax apps include OCR for extracting text from incoming faxes, document management for tracking sent/received documents, notifications, fax-spam filters, queuing/retry service, and fax distribution-list/broadcast services.

You usually have to subscribe to these services for $150-250 year, including a fax number.

Prior art: my functional spec for Skype2Fax, August 2005.

"Fundamentally, sending a fax is an asynchronous one-way activity that has "ridden" the phone network to transmit a document to a device that is able to decode the fax signal back into a readable paper document.. " Aah, the beauty of this explanation. And I always thought it to be a totally illogical process: put a sheet of paper in on the top of a miraculous machine and it comes back below.

Jim, just fyi that PamFax adds a toolbar button in Word and Excel which allows you to fax from there. It is almost as having a printer driver (which is a good suggestion).

DickS
www.pamfax.biz

i use www.efax.com, nicely integrated in ms outlook 2003 and ms 2007. maybe soon we'll see a fax for msn messenger :) hahaha. how safe is it to send confidential faxes (with signatures and stuff like that) over a system which allows dual login without notification and let's not forget that your skype login are the same as the login on the skype.forum.com - not very safe i would say... but hey it's great to see this communications layer added. hopefully pamconsults fills up the security gaps where skype left the race :)

great now we have 256-AES encrypted faxes. so the legal department at skype can use this to send faxes to "rebel bloggers" hilarious. would the faxes as easy to be intercepted as are skype chats ?

@Phil, PamFax is initially intended to be a "Send Only" service where in a few steps you can easily fax a document to up to 15 recipients. They have left the incoming fax space to those who have already specialized in receiving faxes, such as efax. Simplicity and spontaneity along with a pay-per-use business model meet the needs of their target market space. I (and most small businesses) already have a fax printer to receive faxes; it's the sending that I would like to do directly from my PC. And WinFax is a nightmare to install and manage. What you are talking about are larger enterprise fax requirements that have an entirely different set of business processes to deal with fax traffic.

hey great. Now all rush quickly to Wallmart to get your latest promotion of (s)pamfax :) Quick, quick we are running out stock.

I mean why would we need this if we can send pdf-files over skype :)

PamFax sounds neat but its very 'MeTo'. It's pretty much a knockoff of Skax but with a lower per page rate. Neither sends faxes to Skype even though they both claim to. The reason is simple, Skype File Transfer is horribly slow and there are endless problems with streaming, as finally admitted recently on the Skype Develepors Blog. In fact all PAMFax and Schrax do is to upload a file and fax number(s) using http then convert the file to a fax image format and bang it out over the telephone network, (but not to Skype users). This method limits the user to a restricted number of file formats and applications. PLUSFAX OTOH uses a Print Driver which means no limitation on the applications whose files can be faxed. You simply open any application and print using the PLUSFAX printer. PLUSFAX is also much cheaper, and transmission is completely free to 10 countries (after a one time setup fee) provided you don't mind some very discrete advertising on the cover page, and still much cheaper without advertising. There's lots more to PLUSFAX. You can fax the same document to any mix of Skype users, Email addresses and Fax Numbers, you can Fax a document direct from any fax machine and have it delivered to a Skype user, and you can get +FAXIn numbers in many countries that work just like legacy 'Fax to Email' except your incoming faxes are delivered via Skype, or you can just use a +FAXMe button which has the same effect but is free.
PLUSFAX is altogether a much much more complete Fax for Skype solution than either Skax or PAMFax.

I have to agree with Terry. I tried the PLUSFAX service and it works great! I tested a fax to myself and it was very straightforward. Received a transmission confirmation via e-mail. I then sent the same fax to Australia and that worked well too.

Faxzero.com also allows you to send up to two 3-page faxes per day through the web (if you don't mind a simple advertisement on the cover page). I've used this service and it's very fast, straightforward and reliable.

well, i recently discovered a great online fax provider which i'm with for 2 months now. 101Fax.com has this pay-per-use faxing service that lets me pay just for the sent faxes. great discovery. their monthly plans are relatively low compared to most providers out there.

I use Skype all day, so receiving faxes via Skype chat is a great benefit. With +FAXIn a couple of clicks and the fax is on my screen, and only PLUSFAX can do that. But that's just the icing on the cake. Since using PLUSFAX I've given up my fax line and most of my faxes go free even though I regularly send them to more than a dozen countries. My fax bill is down from over $30 a month to around $12 mostly for the inbound fax to Skype number.

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