Skype's Email to Its Users
The following email arrived in my Inbox while I was out for supper this evening:
You may or may not know but last week Skype wasn't available for a couple of days. There were a number of reasons for this and I am delighted to say that the problem is now well and truly sorted and everything is back to normal. For those of you who tried to use Skype during that time but couldn't, we're very sorry. For those of you who didn't try to use Skype - well thankfully you were not affected but we want to reassure everyone that Skype is now working happily and the problem is fixed.
We know we have many faithful users out there who give us feedback (good and bad) on what we're doing as a company. The Skype community makes us what we are. Without you, our users, we simply wouldn't exist. We've helped people stay in touch with their friends and family over the past four years without any massive hitch and we want it to stay that way.
When the unexpected happens, it's important to remember the people who stuck behind us and whose loyalty humbled us. I want to thank everyone for their support, patience and being part of the Skype community. And for those of you who missed out on using Skype last week - I want to especially thank you as well.
As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited, SkypeIn or Skype Voicemail customers, we're adding an additional seven days to your current subscription, free of charge. And even if you didn't miss out on using Skype last week - you can still have a week free on Skype, on the house!
So please enjoy it, call your loved ones, friends, family and colleagues and thanks again.
Talk soon,
The people at Skype
Tags: Skype, Skype Outage 2007, SkypeIn, Skype Pro, Skype Voice Mail
Comments
I received this email from Skype. It was a nice gesture.
Posted by: David Mackey | August 24, 2007 07:26 PM
I can not top up my account.
I can not make calls to telephones.
And now you are saying you will take money out of my account
But at the same time you will not answer my request for support.
You must contact me before you take any action.
Posted by: Rene Riegal | October 21, 2007 11:30 AM
@Rene: where did you get the idea that Skype is taking money out of your account? They simply added 7 days to the expiry date for various Skype subscriptions. For instance my monthly renewal date for SkypePro is now seven days later in the month.
Posted by: Jim Courtney | October 21, 2007 11:54 AM
I had an account with Skype, however my computer was wiped due to an electronic fault and all data lost. I still had credit on my account, can this be retrieved ?
Posted by: William Church | April 3, 2008 05:37 PM
The records for Skype credit are on servers maintained by Skype and will be accessed when you next log into Skype from any PC or Skype device. Your Skype credit status remains available through all your data loss experience as it this information is not stored on your own PC.
Posted by: Jim Courtney | April 6, 2008 06:10 PM
Hi there! I need a bit of help. I already have SKYPE on the computer and have reently learned that there is a SKYPE mobile. However, it doesn't seem to be available in Germany - where I live. When will it be available in my region?
Posted by: Andreas Switala | June 7, 2008 11:05 PM