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December 31, 2007

Best Skype Christmas Video and the Spirit of Video Future

2007 may go down as the year Skype video helped video conversations become mainstream for families. Virtual Christmas 2007
Virtual Christmas 2007
07:15 minutes
For example, agnes988 spent Christmas with her family.

This year I got to join the family via pc, thanks to Skype. Because my sister "lost" her camera, I decided to film it in 45 second clips using our little 5mp digital. I compiled the best parts and created my first edit. It isn't fantastic but it makes ME smile. I wasn't going for professional...just fun.

Note that all the female voices sound the same. That's Mom, my sister and myself. I'm the loud one because I'm closer to the mike. (and Oh those Texas accents, huh?) Ignore the overlapping echoes please. Just laugh with the kids. THAT's what Christmas is for anyway. :)

People substitute Skype video for days of travel, for airfare, for lost work. That's millions of dollars shifting from travel costs to consumer goods.

Skyping makes impossible conversations possible, audio conversations richer, and brings people closer.

Skype has many opportunities as they build their video capabilities and video platforms.

  • Make it easy to save video to disk or to a web service.
  • Include simple tools to edit video locally or on a web site.
  • Make it easy to preview and watch video locally
  • Provide open tools to share saved video, whether to a mainstream video site like YouTube, to a community site like Meetup or facebook, or to a blogging site like Skype Journal or Wordpress.com.
  • Bridge multiple conversations with threaded video chat. Look to Seesmic and YouTube for examples.

And I am so eager for Skype video to become part of the mobile client. Jeff Pulver talked about the Led Zeppelin  concert where 20,000 fans not only took photos but shot video. I want Skype to be the destination, the channel, where I stream that video, or tune in to watch a world of live conversation.

So, if you cannot be with the ones you love, Skype them.

SkypeOut Recommended for FREE Conference Call New Year's Eve Countdown Call

Our friends over at iotum have determined that 40% of you will not go out to celebrate New Year's Eve. For that 40% and even those amongst you who do celebrate they are attempting to establish a world record New Year's Eve Countdown conference call as the biggest celebration on Facebook. Details:

Now while calling the conference number in the Minneapolis area (+ 1 218 936-6581) may be inexpensive or free for those in the U.S., calling from other countries, including Canada, may incur significant long distance charges. As a result iotum is recommending use of one of three services; one, of course, is to use SkypeOut (which I have used successfully in previous calls to Free Conference Call session).

Since I will be out at a movie and having a New Year's Eve Chinese meal at friends I will be attempting to call in via Skype but using iSkoot on my Blackberry.

One participant has suggested that everyone sing Auld Land Syne in their own language. Unfortunately, as some of us know from attempting a Happy Birthday sing-along in the fall, latencies in the network will make this a totally aharmonious, ear piecing activity. Not recommended for the faint of ear.

Happy New Year

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Eight 2007 "Non-Skype" Technology Recognitions

...or how to use up all those IP addresses available on a cable/DSL router.

While our focus has been on Skype, there are other products and services that we have had access to over the course of the year. Here are the ones that have stood out with me as providing a significantly differentiated and innovative user experience:

Eye-Fi Card - a 2GB Secure Digital (SD) Flash memory card with an embedded WiFi chip. Once set up and in a recognized WiFi zone, you simply take a photo and it goes to a designated folder on a PC on the same WiFi network as well as to one of many photo services such as Facebook Photos, Flickr or even some that print your photos. You do have to access these services to provide final "authorization" for the photos to appear on the service. With the WiFi chip located in the memory card and no "dongle", this is perhaps the most amazing technology I have encountered this year; it simply continues to "wow" those whom I have demonstrated it to or discussed it with. If WiFi can be embedded in such a small form factor, we can expect to see many more single purpose WiFi-enabled devices in 2008.

SightSpeed: While Skype has certainly taken the lead in one-to-one video conversations with its High Quality Video, SightSpeed continues to be the leader in providing PC-based multi-party video conferencing as well as video messaging services. And with their SightSpeed Business, they certainly have become part of the disruptive "no hardware" hosted services movement.

FreeTalk Wireless Stereo Headset: This one continues to perform and make my entire PC audio experience - media players, SlingPlayer, Skype calls more enyoyable.

Nokia N95 and Nokia N81 8GB: The Nokia N-Series phones are maturing into a quite acceptable line of smartphones. Improved browsing, GPS and navigation features, more reliable WiFi access point management and a more robust Symbian operating system in the N95 have all contributed over time to change my perception of these from techie toys to a relatively user friendly product. Support for SlingPlayer for Symbian and Truphone help to differentiate it from the Blackberry as well as the FM radio which I use every time I visit my fitness club as the audio for its multiple TV displays. As a consumer user test I have recently provided the N81 8GB to a non-techie acquaintance; he is finding it quite useful in his daily work visiting customers. Takes a little learning about all the features but they are working quite reliably. But it's about the T9 keyboard -- not suitable for any heavy duty e-mail. And the N95's battery life is still an issue.

Blackberry 8820: This has become my smartphone of choice, largely due to its QWERTY keyboard, rock solid operating system, relatively long term battery life and WiFi connectivity. And, of course, it provides true push e-mail. And it's the WiFi connectivity (even without deployment of UMA/GAN by my provider) that has changed my use of a mobile device. Gmail now monitors my standard e-mail for important "non-Blackberry authorized" messages in my regular e-mail; iSkoot and IM+ for Skype allow me to keep in touch with Skype IM chat sessions when in a WiFi zone; its built-in GPS support has bailed me out of a few driving situations ... all while lowering my wireless data usage on my Rogers EDGE data plan.Add in its multi-media capabilities the 8820 certainly provides a comprehensive enough feature set for all my business activities.

With a Blackberry that has the required connectivity speeds inherent to WiFi support (along with the 8320 Curve and 8120 Pearl) rumors say that a SlingPlayer client and Truphone capability are under development. But at the moment I need both the Blackberry 8820 and Nokia N95 to have access to all the mobile applications I routinely use. I can only hope that Rogers will not only soon supply and support the Blackberry 8x20's but also invoke its UMA/GAN features (as the T-Mobile @ Home plan has in the U.S.) to provide truly cost effective mobile voice and data access.

SlingPlayer Mobile for Symbian: One of the "micro" wonders of 2007; I continuously use this on my N95 to follow all the sports action when away from home, especially since I have a personal interest in one of the pro athletes who is having his best season in the NHL. That I can emulate a full HD format picture so crisply on the N95's small screen continues to impress ... and with no speed compromises for the fast action of hockey.

Truphone; When I was able to facilitate a 30 minute, high quality voice, no-charge call from Hanover, Germany to Brandon, Manitoba for a colleague attending ceBit 2007, I realized that Truphone had a serious service for anyone with an appropriate mobile phone (such as most Nokia N-Series smartphones). While currently free, except to mobile phones outside North America, Truphone continues to expand its service offerings and mobile device support such that I expect it to become a major player in the mobile communications uberlayer where Skype plays - using the Internet to provide low cost worldwide connectivity that bypasses the traditional carriers.

My Blackberry Google(-enabled) Phone: OK, so it's not a mobile device but then you can't always believe the media hype. Back in April I predicted that Google would not be offering a hardware device but rather an applications platform. As of a couple of weeks ago Google is supporting nine1 of their applications along with a Google Updater program for the Blackberry. The "Google Phone" experience is going to diffuse its way onto various mobile devices; currently its support for the Blackberry is the most comprehensive (for instance, on the N95 only Gmail and Google Maps are supported via mobile.google.com).And, with Google Maps' support of the 8820's GPS, I have found myself using the Search, GMail, Maps and News applications regularly.

Using up my home network IP addresses. When I set up a wireless network at my home office four years ago, I wondered why there would be so much "address space" for the internal IP addresses assigned by my Linksys cable./modem router. I only had two PC's around at the time. Yet, today I look at the DHCP table and find I have addresses assigned to 2 SlingBoxes, two PC Free cordless Skype phones, Nokia N95, Blackberry 8820, three PC's and an Eye-Fi card. With my family home for Christmas we added two Macs and another Dell Inspiron to the network and a friend occasionally visits with his iPod Touch. I certainly expect that 2008 will be another year of IP-based networked devices in our high tech repertoire.

New Year's Eve Update: Both Research in Motion (Blackberry) and SlingMedia (SlingPlayer) were mentioned in this year end review of disruptive innovation.

1Top Row: Google Search, GMail, Google Maps, Google News, GTalk; 2nd Row: Picasso, Google Updater, Google (Calendar) Sync, Google Reader, Google Docs

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December 30, 2007

Skype Journal Recognized in VoIP-News Top 25 List

One of my contacts in the Skype ecosystem pointed this out to me in an email Friday. While lists such as these can tend to be somewhat subjective, VoIP-News has included Skype Journal in its list of Top 25 VoIP blogs. The recognition is more appreciated when included in a list of those I consider the real movers in this space such as Jeff Pulver, Andy Abramson, Om Malik, Alec Saunders, Russell Shaw and Skype Journal Founder Stuart Henshall..

Their note on Skype Journal, however, needs a couple of corrections:

Very nearly as well-patronized as the aforementioned Skype corporate blogs, this private venture run by Jim Courtney has more of a traditional blogging style. The posts are lengthy, detailed and helpful. News reports from around the world keep readers informed about the entire Skype community and all kinds of VoIP-related issues.

In an attempt to change the perception I responded with the following comment:

David, thanks for and appreciate the recognition. However, I need to spread the credit around. Phil Wolff is actually the "owner" (publisher and webmaster) of Skype Journal; I am on board as one who has followed VoIP from both the press and business side for the past twelve years. Phil also needs recognition for his contribution which can often tend to be on the more philosophical and futuristic side. It also helps that through Skype Journal I have met some great people within the entire Skype ecosystem; without them there would be no stories to tell.

And, of course, our thanks go out to the many people in the entire Skype ecosystem - Skype employees, Skype Partners, Skype users and VoIP bloggers, amongst others - who have often provided us with the stories to tell. We look forward to meeting you again and many more for our stories in 2008. (And, not being a Socratic person, I promise to stick to the more pragmatic aspects of the Skype ecosystem.)

December 28, 2007

2007's Top Ten Skype Ecosystem Accomplishments

While this blog tends to focus on new developments and the role they can play in our future real time conversations, it sometimes pays to look back to see what has been accomplished. For 2007, these are, from my perspective, ten top accomplishments for the Skype ecosystem:

1. eBay CEO Meg Whitman states at an eBay quarterly analyst conference call, "Not enough focus on 'Delight The User'". Hopefully this is a high priority guiding principal in the search for a new Skype CEO. Great technology but needs the business development, marketing and leadership skills of a seasoned high technology executive to truly make Skype happen on a world market leader scale. End users need a delightful "total" experience, including user support, adequate and well timed announcement of changes to calling plans, more participation in the blogosphere, higher awareness and broader availability of Skype hardware ... and the list goes on.

2. Skype High Quality Video: because it brings a whole new dimension and level of realism to real time conversations. Yes, to take full advantage requires a new webcam with enhanced optics, but my final selection came because of the very positive reaction and response of those whom I converse with and who receive my High Quality Video (Recipients don't need all the requirements of senders -- the past two weeks two parties have observed "my" High Quality Video on their Macs.) A success story involving not only Skype software but also hardware specifications and co-operative device driver development.

3. HD Voice --nobody has called it that specifically but here I pick up a term used to name a Fall VON session. I refer to wideband voice transmission covering a minimum 8Khz audio bandwidth (twice that of conventional telephony). Over the year Skype has been making gradual improvements to the Skype voice engine, including the codecs, such that today most Skype voice conversations can be held with a basic laptop, and no additional headset or microphone (provided one is available in the laptop) is required. Over Christmas I helped my son with a Skype for Mac 2.6 installation; he made a call yesterday from his home that was very clear, with no echo, using his basic Mac speakers and mic. Each new version of Skype since Skype 3.2 for Windows has had some improvements but with Skype 3.6 for Windows I am getting many unsolicited comments, along the lines of this one, about how it better handles lower Internet connection bandwidth configurations. And, should you use a headset, such as the FreeTalk Wireless Stereo headset, for, say, personal privacy or office etiquette reasons, you will find your other parties on the call "in your head". HD Voice received additional support this fall when High Speed Conferencing became equipped with the ability to ensure all Skype participants on a conference call would experience HD Voice quality when conversing with other Skype users on the same call.

4. Mobile Access to Skype. We still don't have a Skype client for three of the most popular mobile devices (Nokia, Blackberry, iPhone); true mobile VoIP requires not only either WiFi or 3G connectivity but also appropriate wireless network infrastructure to handle the capacity demands VoIP would place on a wireless network. However, we have seen the release of several offerings that provide a combination of a Skype IM client for these platforms along with a protocol that allows easy access to the wireless (GSM) voice network to complete a call from a mobile device at reduced costs. These include the 3 Skypephone, IM+ for Skype (even works on not only the iPhone but also iPod Touch), iSkoot and Fring.

5. Skype Developer Partner acquired: Pioneering Skype Developer Partner Webdialogs was acquired by IBM's Lotus Sametime division in September. Certainly says that with the right technology and offerings there is potential for other Skype developer partners to lead the way to expanding the Voice 2.0 world where applications are the value generator. Question: will IBM's Lotus Sametime license Skype technology for their own real time conversations capability?

6. Skype Developer Platform. While still requiring web services support to be offering a complete mashup development platform, the Skype Mashup contest and announcement of the Skype Public Platform Roadmap have brought enhanced awareness to this program. Partner PamConsult has led the way in demonstrating, with PamFax, how Skype technology, digital rights management and transaction engine can be combined to offer a carrier independent, worldwide service that requires only a Skype user account, an Internet connection but no additional hardware beyond a basic PC.

7. Disruption Rules: While PamFax can reduce the cost of those $1.00+ per page faxes from hotels, two Skype Partners have introduced products that portend for significant business model disruption:

  • OnState's Call Center brings a "no hardware" solution to the call center space. Whereas a full call center previously required a low six figure investment in a PBX, as well as IT support and other infrastructure, OnState's Call Center has the cost of a PC for each agent along with a $30 per month per agent ongoing subscription fee with no long term commitments.. Suddenly call centers become viable both for even the smallest business and for remotely located, geographically distributed employees.
  • Vapps, Inc.s' High Speed Conferencing provides hosted business grade conference calling (with HD Voice support as mentioned above) that is robust, reliable, scalable and supports up to 500 participants on a call. For as little as $25 per month to as much as $200 per month you can have 10 to 500 Skype participants with unlimited minutes as well as 300 to 5,000 toll-free minutes for callers from the legacy phone network. Six years ago $200 got me one hour of a five-party conference call.

8. Innovation Rules. Whereas disruption requires the displacement of legacy business processes, innovation brings new services that allow new, previously unavailable (business) processes to happen:

  • For instance, there is a Vosky distributor in Texas who has worked with a local social service agency to provide much more effective counseling services by bringing into the monthly review of "challenged" children's education the child's teachers located at the school during a social worker's monthly visit to parents at home.via Skype conference calling.
  • But we also are seeing innovative new services such as Evoca's Media Service. This involves a hosted "Get a Phone for your Website" audio service that provides for asynchronous voice conversations being used, for instance, by Discovery Channel, with user access from either Skype or a legacy telephone.
  • Collaboration: there are three different collaboration services, each addressing its own market niche. I label these services as innovative as they bring entirely new processes to business for both internal and external conversations, especially businesses that are geographically disbursed.

9. Skype Toolbars: For some time Skype has offered toolbars which make Skype calling more readily accessible in common applications such as Outlook, Internet Explorer and Firefox. In fact, the Skype Outlook Toolbar and Firefox extension have both become routine elements of my everyday communications operations. (Remember, I don't dial phone numbers, I call people with real names.) Two weeks ago, Skype released a new version of the Skype Outlook Toolbar which has optimized Skype-enabled operations within Outlook while eliminating a couple of "nuisance" bugs in the previous version. However, the browser toolbars became embedded into the standard Skype installation but should you elect not to install them, you now have to re-install Skype itself. This is one example where Skype needs to "Delight the User" by restoring the ability to install these Toolbars individually when they were not installed at the time of Skype installation.

10. Skype Public Chats: Since first introduced in May, I have been a participant on several group chats, the most enduring being the Skype 3.x Discussion chat where several Skype enthusiasts share their thoughts and ideas. One interesting aspect of this particular chat is that a few members of the Skype Developer team and Skype PR people monitor the session and, when appropriate and not in conflict with "company policy", participate in the conversation as well as provide notification about new releases, etc. It was a rather heated discussion on this public chat that lead to this Skype Journal post about restoring a "geek" feature buried in Skype related to Skype video. Another Public Chat was open during the beta testing of the Skype Outlook Toolbar; no doubt its input, and ability to bring out common issues, contributed to the robustness of the newly released Skype Outlook Toolbar.

11. (I can't stop at 10): And for the 11th accomplishment: Skype Technology Licensing: In my recent interview with Sten Tamkivi, GM of Skype Estonia (a detailed post to follow), he mentioned that Skype is migrating its development focus to becoming a platform developer from simply a client and services developer. In addition to a platform for Partners (discussed above), the recent licensing to MySpace is the first in the series of what they hope becomes Skype infrastructure technology licensing deals with other services as their route into, say, providing social networking infrastructure.

From my perspective these have been the top accomplishment within the Skype ecosystem in 2007. It has resulted in a cost effective conversation ecosystem that has no equal amongst VoIP service providers. However, this ecosystem is not near demonstrating its full potential; hopefully eBay will announce a new CEO soon who captain the ship into providing a "delightful user experience" at full sail.

Next: My projections for 2008. Related "Skype Primer" posts:

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December 26, 2007

Phil Wolff's 37 Sketchy 2008 Skype Predictions

In 2008... Oakland California's local fortune cookie factory

  1. More than a dozen Rich Presence services will come to market.

  2. Alex Iskold: "Implicit applications, which monitor our habits and automatically infer our likes, will rise." But Skype will miss out on this, despite having enormous volumes of tremendously useful data.

  3. eBay will hire a leader for Skype from outside the family. Finally.

  4. Skype reorganizes, shakes things up. Twice.

  5. Small layoffs and founder departures during the year and before Xmas 2008. Again.

  6. Skype will publish APIs for white page directory services to their 550 million user accounts. No traction until their third major release in Q3.

  7. Skype will publish APIs for yellow page directory listings, promoting Skypenomics.

  8. Clinicians will use Skype for telemedicine.

  9. An executive with power will threaten to move Skype's engineering from Tallinn.

  10. The peak number of simultaneous users online will hit 16 million, fueled in part by iSkoot and Skypephone rollouts around the world

  11. A US Presidential candidate will use the word "Internets" and not know it is meant to be ironic or self deprecating.

  12. Skype will launch its biggest promotion ever for the Spring Festival travel season (Chunyun), bringing family webcam and voice visits to millions of Chinese who cannot move their atoms home for their Chinese New Year reunion dinner.

  13. eBay will have a great year as the US economy slows down.

  14. eBay will offer a bundle of Skype-related software, services and products. 100k PowerSellers will adopt Skype-connected CRM, IVR, and call center technologies for the first time.

  15. The success of Santa1to1.com's Skypecam service delivery will inspire others to offer live consulting, education, entertainment and information over Skype.
  16. XO, Chumby and Delia - by Chris D 2006Skype for XO, the One Laptop Per Child.

  17. Skype for Chumby.

  18. Skype for Cats.

  19. Three large phone companies will make/buy "Skype-killers" for their customers. One will be worthwhile.
  20. Skype's bizdev will land distribution deals on Lenovo and Sony laptops
  21. Skype and Tencent will announce a partnership or joint venture.

  22. March's Emerging Communications Conference, the Trillion Dollar Rethink, will revitalize and extend the defunct Emerging Telephony community.

  23. Tallinn will fail to execute on identity interop architectures like OpenID, OpenSocial, OAuth remaining a walled garden.

  24. Skype will try but fail to deliver a scalable, open web client.

  25. Another year without Skype-integrated email.

  26. Skype will not buy Jaduka.

  27. Pacifica, Adobe's new realtime communications stack, will let their million flash designers create their own Skype-like clients in a day. Watch flash creatives like Braintank Studios turn banner ads into conference calls. Ribbit will be Adobe's biggest evangelist for VoIM in flash.

  28. Someone will offer a Skype client for the 3G iPhone

  29. Someone will demonstrate a Skype-like Silverlight client

  30. Skype will try a new, dramatically improved Enterprise edition, and run smack into Microsoft FUD.

  31. IM translation software will triple in popularity as US companies sell with a cheap dollar.

  32. Skype, MySpaceIM and other IM/VoIM clients will be use in Get Out The Vote projects in the US Presidential Election. via Mark W. Johnson

  33. Lobbying for the future of telecom leaves Washington D.C. as U.S. telecom and cable companies spend record amounts on local and regional political campaigns and advocacy. 

  34. Google's live communication strategy will become visible, seductive, and a growing threat to the stand-alone VoIM space where Skype lives.

  35. Photos of babies meeting grandparents over Skype video continue to be the most popular snapshots for "skype" on flickr.

  36. The top Skype extra of 2008 will blend Skype multiuser chats with blogs, bulletin boards, wikis and social networks.

  37. A Web 2.0 Predictions Generator will pass a Turing test.

December 24, 2007

Delling with Bloggers: A Reprise

'Tis the season to reflect on social media, New Marketing and perception triggers in a Web 2.0 world.

Three weeks ago, in Delling with Bloggers: Listening, Engaging and Delighting the Users, I posted about a session with Dell's Richard Binhammer on Dell's experiences and some outcomes as a result of Dell's change in approach 18 months ago to dealing with the blogosphere. At the time I mentioned I had also had the pleasure of meeting a couple of times Lionel Menchaca, who is responsible for Dell's blog Direct2Dell. The initial months of Dell's blogging relationships were also reported in Shel Israel's and Robert Scoble's book, Naked Conversations.

Shel recently told me that the Dell case has become a "classic" in his presentations and discussions on the impact of social media on enterprise operations. Yesterday Shel, in his ongoing series of interviews for his SAP Global Report on Social Media's impact on culture and business, reported on an interview with Lionel that provides more insight into Dell's blogging activities, getting internal buy-in as well as rebuilding credibility with the blogosphere audience.

Recall Richard's comment: "You don't lose control by joining the conversation - you gain it. Not engaging online is when you lose control". In the interview Lionel talks a lot about managing control through blogging [author's bold]:

6. As you know, many enterprise decision makers are fearful of being shouted at, lack of adequate measurement tools, loss of message control, leaking secrets and of course--no clear ROI. How would you address each of these?

I think all of those issues are reasons why corporations stay away from joining conversations. I would argue though that the benefits of being part of the conversation outweigh all the risks. In my view, it’s really about facing the reality of the changes that are happening in front of us. Companies need to admit that control is shifting toward customers. More and more customers are talking about companies they either like or dislike. Those conversations happen with or without companies being actively involved. And it’s becoming increasingly clear that those conversations have more influence over perception than much of the marketing material and PR messages that companies produce.

We wrestle with measurement tools and ROI all the time for a couple of reasons:

• This is a new, but maturing field, and that means it will take time to develop tools and metrics that mean something on a broad scale
• Proving ROI in social media almost always involves looking at a topic over an extended period of time

In my view though, the real value in social media is that it has the potential to change customer perception in ways that just weren’t possible before. Just because that’s hard to measure doesn’t mean it’s not worth doing. Time will tell, but it seems to me that not being part of the conversation is a far riskier proposition.

The entire interview is definitely recommended reading. But then take the time to read two other thought provoking posts published today on the topics of New Marketing, passion, control and social media.

Hugh McLeod: "So What's All This New Marketing Stuff, Anyway?"

And Richard Binhammer: "Food for Though at Christmas".

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Thanks to Hugh McLeod for the cartoon; if they stocked Stormhoek at LCBO I'd pick some up.

December 23, 2007

Virtual Dinner Conversations with Enhanced Skype Voice and Video Quality

Andy Abramson has been in Europe (UK, France and Spain) visiting clients and attending conferences. But he needs to keep in touch with not only his home office but also many of his contacts worldwide. This morning he put up a post "Skype's New Codecs Showing How [Much] Better They Can Be".

Now that I've been working from Europe for three weeks, while I've been working out of hotels I've been making extensive use of all types of mobile and laptop software for communications ranging from CounterPath's Eyebeam that works incredibly well with client Junction Networks onSip platform, GizmoProject, Skype and SightSpeed, I have to admit that Skype has really improved their off net audio quality, especially when it comes to calling mobile phones in the USA. At all times my connection has been WiFi, also providing additional validation to my concern that both DSL and Cable networks in the USA are not that "modern" and while good for non-real time data service, not very good for voice or video. To that end, all of my SightSpeed and Skype calls have been much "brighter" while here in Spain, where Telefonica has pretty much control of the network. I've had the same experience in the past in Portugal where PT pretty much has the access sewn up.

This past Thursday evening, from my home office near Toronto, I "joined" Andy at his hotel restaurant in Madrid for dinner. The hotel has excellent high speed WiFi support in the restaurant and special tables designed for those who wanted to access the Internet while eating. We each had our Skype video running - his on a Mac while I was able to run Skype's High Quality Video from my end (at Full Screen). Put on my FreeTalk Wireless Stereo headset; we had a half hour conversation as he ate and checked out the local wine. Lighting for Andy was supplied by his Mac screen; had to keep the screen saver from running!

Andy was seeing my High Quality Video (as indicated by the logo's presence at my end) throughout most of the conversation. The audio quality was as if we were across the table from each other. When I joined my family for dinner an hour later I mentioned that it was my second "dinner" of the evening. The video and audio quality improvements at Skype this past few months are making transoceanic "virtual dinner conversations" a reality.

While they still have their marketing and business operation challenges to overcome, Skype continues to set the barriers for the technology infrastructure required for real time conversations.

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December 21, 2007

RIM Reports Record Quarter: New Subscribers, Upgrades, Revenues and Profit

It's not just my imagination when traveling or attending business events this fall; the Blackberry is becoming evermore ubiquitous. Yesterday RIM reported results for their third quarter ending December 1 and the numbers exceeded analyst expectations:

  • 1.65 million new Blackberry users
  • > 3.9 million units sold (with 2.2 million upgrades)
  • Revenue and net income doubled from same quarter a year ago;
    • Revenue up 22% from previous quarter; net income up 30%
  • And on the consumer acceptance front, Globe and Mail Report on Business reports:

“It is clear from the results in this quarter that BlackBerry smart phones have crossed over,” RIM co-chief executive officer Jim Balsillie said during a Thursday conference call to discuss the Waterloo, Ont.-based company's third-quarter results with analysts.

“Black Friday1 was a record day and it used to be an unusually slow day.”

While there are probably going to be some significant numbers reported for Apple's iPhone, RIM is certainly not being affected other than iPhone's raising the awareness of smart phones across a broader consumer base. And with the upgrade numbers, Blackberry certainly has a loyal user base moving up to 83xx Curves and 88xx Series offerings.

In other RIM developments:

one application that is going to pleasantly surprise everyone is the brand-new Google Sync, which makes your Google Calendar whisper sweet nothings to your Blackberry Calendar.

With the current and forthcoming Blackberry offerings, iPhones and the evolving Nokia N-Series and E-Series platforms, 2008 certainly has all the ingredients to be the "Year of the Smartphone". And will it also be the year of migration to 3G wireless in North America? It will be interesting to see where Skype plays in this space.

Related posts:

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1Black Friday is the unofficial launch of the U.S. Christmas buying season on the Friday following U.S. Thanksgiving.

Disclosure: The author has been the holder of a minuscule number of Research in Motion shares since 1998 and has now attended ten annual meetings that are held one hour from his home base.

Will It Take UK's Ofcom To Make Canadian SkypeIn Numbers Available?

UK's regulatory agency may finally force Skype into providing 911 services at which point providing Canadian SkypeIn may become trivial.

A major issue for Canadian Skypers is the unavailability of Canadian SkypeIn numbers. We Canadians can have US SkypeIn numbers and UK (or several Eurocountry) SkypeIn numbers but not Canadian SkypeIn numbers. I recently confirmed with a CRTC spokesperson that, in addition to the need for Skype to obtain a business agreement with a Canadian CLEC (Rogers, Bell, Telus, etc.) to provide SkypeIn numbers, they also need to provide e911 services to be in compliance with CRTC regulations. And this would involve contracting with a Canadian 911 service provider as does DID provider Unlimitel. But that is not the entire story; Skype would also have to provide callerID service to be in compliance with e911.

Well, it seems the holiday in the UK is about to come to an end. Andy Abramson at VoIP Watch brings our attention to a new requirement for UK operators of VoIP services to provide access to the '999' emergency services number. Seems like, in spite of all the disclaimers by VoIP service providers, 78% of households believe the could call 999 from their VoIP service. Another case of customers simply wanting a service to be transparent to the underlying communications technology:

Ofcom's decision to require access to emergency services has been made because of the confusion that consumers face with the ever merging of phone and Internet services. It will be more and more difficult to discern whether a telephone call is routed over VoIP or the traditional PSTN network, especially for someone who doesn't understand the technology or isn't aware of the specific setup at a location.

Effectively it appears that Ofcom will force Skype to put together the legal and technical infrastructure for providing emergency services for SkypeIn numbers. So, while Canada became totally independent of the UK politically in 1931 and repatriated its constitution in 1982, it may take a UK regulatory authority to force Skype's hand on providing SkypeIn number compliant with CRTC e911 emergency services requirements. Rule Britannia and all that! Or, is this a case of the (British) Empire strikes back?

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Emoticon Art: Pizza Pie Xmas Tree

by an unknown artist

 

One of Skype Journal's longest comment threads is about hidden Skype emoticons with examples of emoticon art text. Please share your own versions of holiday cheer and national pride.

Copy the following text into a Skype chat to make the Pizza Pie Xmas Tree...

 


(clap) (clap)(clap)(clap)(clap) (pi) (clap)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(clap)(clap)(pi)(pi)(clap)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(clap)(pi)(pi)(pi)(pi)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)(clap)
(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)
(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)
(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)
(clap)(clap)(clap)(clap)(clap)(pi)(pi)(clap)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(clap)(pi)(pi)(pi)(pi)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)(clap)
(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)
(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)
(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)
(clap)(clap)(clap)(clap)(clap)(pi)(pi)(clap)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(clap)(pi)(pi)(pi)(pi)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)(clap)
(clap)(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)(clap)
(clap)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(clap)
(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)(pi)
(clap)(clap)(clap)(clap)(clap)(pi)(pi)(clap)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(clap)(hug)(pi)(pi)(hug)(clap)(clap)(clap)(clap)
(clap)(clap)(clap)(hug)(hug)(pi)(pi)(hug)(hug)(clap)(clap)(clap)
(clap)(clap)(hug)(hug)(hug)(pi)(pi)(hug)(hug)(hug)(clap)(clap)
(clap)(hug)(hug)(hug)(hug)(pi)(pi)(hug)(hug)(hug)(hug)(clap)
(F)(F)(F)(F)(F)(F)(F)(F)(F)(F)(F)(F)

 

December 20, 2007

Schedule Santa Skype Sessions

Santa 1 to 1 advert The happy Santas at Santa1to1.com will Skype you for €10 for a voice call or €17 for a high quality "Santa Cam" call in English, Finnish or Spanish.

This blend of Call center, Skype, and North Pole is a great example of Skypenomics at work.

  1. Marketing. Professionals offer a real time entertainment service.
  2. Discovery. Customers discover the service, via the web in this case.
  3. Coordination. They arrange a time (before December 26th in this seasonal case) and a channel (phone, Skype voice, Skype video).
  4. Negotiation. They arrange payment, in this case a fixed fee that bypasses Skype's Prime service.
  5. Delivery. They deliver the service, in this case over Skype.
  6. Payment. Major credit cards accepted. And PayPal, Skype's sister company.
  7. Reinforcement. Children dance with glee! Santa sends an mp3 or video file so you can experience it again.
  8. Virality. Parents book times for next year and tell all their friends and family. I cannot wait to see what shows up on YouTube.

From another Skype Journal post:

Simply, Skype helps people sell intangibles to each other the way eBay helps people sell atoms to each other. The intangibles markets are much larger than the goods markets, a humongous opportunity. Few companies have mastered the art of making those markets work online, but Skype is trying to learn, with Skype Find and the Skype Prime Beta and more services to come. Do you believe we live in an information, knowledge, entertainment, and service economy? Skype looks like a strategic investment.

Skype staff blogger Halina Mugame interviewed Alex Bright, CEO of Santa1to1. Find out what webcam Santa Claus uses and why Alex decided to start the service.

And to all a Good Skype!

Skype for Outlook Toolbar Updated

Tis the season for bringing utilities and products out of beta; Yesterday I reported on PamConsult's PamFax coming out of beta with the addition of scanning and printer driver support.. At almost the same instant I received notification that Skype has made generally available version 1.1 of its Outlook Email Toolbar, a tool which I use frequently for launching Skype and SkypeOut calls directly from Outlook.

The new features include:

  • support for Outlook 2007.(the major one)
  • improved startup performance (except the first time you log into a profile)
  • changes to improve overall performance as an Outlook plug-in
    • for instance, selecting appointments is no longer supported
    • on demand analyzing of other email recipients

To expand on the last comment: "When you create a conference, multichat etc from an email the other recipients (apart from the sender) are analyzed when needed, not in advance."

Skype Toolbar Product Manager Peter Kalmstrom has more details here on the Skype for Business blog; he has also created an instructive screencast here.

I have been a member of the beta program for this utility over the past three months and can testify that the new version has also eliminated one "nuisance bug" I was experiencing with the earlier version. Having followed the Outlook beta test group chat, I can also testify that it went through some fairly rigorous and aggressive testing to ensure that it works with both Outlook "Internet" and Outlook "MS Exchange" and across VPN connections.

Also, someone raised the question whether this utility is competitive with Skylook. Skylook is a prime example of a developer who has found a market niche and addressed it. Whereas the Skype Outlook Toolbar certainly facilitates making Skype/SkypeOut calls, Skylook provides a tool for archiving all your conversations, whether voice or chat, into an Outlook folder for ready recall from within Outlook. As a result Skylook is very useful as a Customer Relationship Management tool. Phil reports on a recent interview with Skylook Founder Jeremy Hague in Melbourne's The Age.

Along with the Skype Browser Toolbar for Firefox, the Skype Outlook Toolbar, continues to be a major component of my "I don't dial phone numbers any more" campaign.

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Is This the Prelude to a World of Dedicated Video Phone Offerings?

Those folks at Engadget have been reading through the FCC applications again and uncovered an application from Creative for their (forthcoming?) inPerson wireless video conferencing phone. Interesting feature set claimed, including:

  • VGA camera (640 x 480)
  • 802.11b/g WiFi and Ethernet
  • TI DaVinci graphics chip, designed for set-top boxes and handhelds
  • 76-degree wide angle lens with "excellent low light performance"
  • fully integrated with SightSpeed accounts
  • TV out port
  • Battery life: 2 hours, increasing to 5 hours using TV out
  • no pricing available

Gallery of photos, probably taken from the FCC application. In order to attract an initial customer base, it seems like they've also partnered with SightSpeed as the device apparently incorporates SightSpeed support including "automatic SightSpeed account login, speed dials, call history and contact list management".

From my experience with Skype's High Quality Video and the subsequent reviews of the Logitech QuickCam 9000 Pro one would have to question if Creative has taken similar steps to Skype's partnering arrangement with Logitech to allow 30 fps video at 640 x 480 resolution over a 384 kbps upload speed.. I can also see end user network configurations issues to make it a practical consumer device. At the moment SightSpeed requries a 1.5 Mbps upload speed (well beyond standard broadband upload speeds of < 1Mbps). to support 640 x 480 @ 30 fps. Or has Creative licensed webcam technology from Logitech?

To go out on a speculative limb, can this portend a future Skype Video phone from, say, Logitech using their Carl Zeiss optics and RightLightTM2 low light sensing. Recall Skype and Logitech had to work together to adapt the Logitech Carl Zeiss cameras, through both device drivers and adaptation of Skype's p2p technology, to work at these specifications.

And how many telecom platforms will we have on our desk, in our house or on our belt (mobile devices). The world is a long way from figuring out where and how it wants to wear video. I am slowly adapting just using the High Quality Video for my Skype calls from my PC as a standard component of my conversations.

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Skype supports Caffeine Capitalism

Skype Journal friend Jeremy Hague was featured in Melbourne's The Age about Internet café worklife. A bit from Nick Miller's article:

Hague's two year-old business is called Skylook. It's built around a modest but useful piece of software that, for $50, brings together Skype's free internet telephony and Microsoft's Outlook. Customers all over the world download the software off the net.

It's not a business model that lends itself to an office. Marketing is done via word of mouth, reviews, or Google ads, which are booked and monitored online. There are no sales staff. There is no boardroom. Welcome to Web 2.0, the burgeoning interactive internet economy.

Hague got bored spending all day staring at a computer screen at home. So, gradually, he found the cafes around Melbourne that offered free wi-fi and made them his office.

"I have everything I need right here," he says. "I've got my mobile Skype phone, a Dell laptop. I come here, plug this in and I'm at work. If I have to see a customer or someone in the media, it's pretty cool to meet in a good location without paying $600 a week for a little, shitty office. You just have to drink enough coffee to defuse the guilt."

His company also makes Callburner, a popular Skype call recorder for Microsoft Windows. 

Congratulations on your new baby girl, Jeremy!

December 19, 2007

CES: All I want from hardware are mold breakers and presence makers

The Consumer Electronics Show is one of the world's great gadget fests. Manufacturers show their 2008 product lines to book distribution deals and earn publicity. [email editor at skypejournal dot com to set up interviews, briefings, parties, etc.] 

On my gear wishlist... 

Multimodal Communication. Show me new ways to mix media in my conversations. The VoIM folks - Skype, Google, ICQ, AOL, QQ, Yahoo, Microsoft - use an IM user interface:

  • Do you have a gaming interface? Piano controls? A fishing reel paradigm?
  • Where is my facebook toy bear?
  • Does your Home Of The Future include an intercom?
  • Does your SIP phone support IM? Video? Mood indicators?

Break the mold with mixed modes, please.

Rich Presence in Gear. Talk to me about the rich presence information your product produces, brokers, or accepts.

  • Does your digital telescope produce an RSS feed of stars you've seen?
  • Does your car's navigation device give your calendar a list of places you've been?
  • Does your bicycle helmet tell your phone that you are on the road?
  • Does your TiVo mark my Google Calendar with what's on for tonight and my blog show what I watched and how I liked it?

I'm gaga over the next generation of presence, write about it, speak about it, and always want more real world examples. I own and edit Skype Journal and am on the advisory panels for January's Presence 2.0 and March's Emerging Communications conferences. If you have a presence product, talk to me.

See you at CES.

Mashup Champion PamFax Becomes a Full Fax Sending Solution.

... adds scanning and print driver features for sending faxes worldwide.

Back in August PamConsult, publishers of the Pamela universal Skype utility with call recording, conversation archiving, message personalization and audio emoticons, entered the Skype Mashup competition with their beta release of PamFax. At the time PamFax would allow you to select a (Word or PDF) document and fax it to any destination. At the Prague developer event in September PamFax was announced as the worldwide winner of the (first?) Skype Mashup Competition. Dick Schiferli at PamConsult reports that PamFax has been quite busy delivering faxes for Skype users since the September launch.

Today PamConsult has released PamFax for general availability; in this release PamFax adds two important new features:

  • the ability to scan a document from any Windows-compatible scanner for faxing, and
  • a PamFax print driver which allows you to select PamFax as a printer and turns every fax machine worldwide into a potential printer for your Windows print operation.

I have been beta testing the new edition of PamFax with three scanners: a 5-year-old HP4470C, a 7-year old HP OfficeJet T45 and a one-year old Lexmark 8350 over the past few weeks. It is safe to report that, after several iterations, PamFax now works flawlessly with these scanners or multi-function devices. PamConsult has also been running beta tests with several other parties to obtain feedback on a wide range of scanners. (I think the HP4470C and its siblings presented the biggest challenge but now they work fine.)

PamFax installs as a Skype Extra. Initially you will have to download it from the PamFax website; the released version (1.0.0.29) should appear in the Skype Extras within a few weeks. My only caveat: after installing PamFax: reboot your PC to ensure that all the "appropriate associations" between PamFax, the scanner(s) and Skype are properly established. You can then launch PamFax from the Skype Extras menus, a desktop icon,as a Printer for any Windows application.or via the "Send To" menu in Windows Explorer.

To quickly review PamFax:

  • is a web-based program accessed via a Skype Extras client
  • has three document source modes: Wiindows document, scanner and printer driver
  • allows optional selection of cover page
  • uses Skype Credits, via the Skype Extras transaction engine, for payments
    • there is now an alternative for USA-based suers to use Amazon payments
  • delivers fax status notification via Skype chat, e-mail and/or SMS
  • provides a user portal for tracking fax activities
  • has SSL security
  • is totally ad hoc: no upfront payments, no subscriptions, no registration
  • is added to the Windows Explorer "Send To" menu as "PamFax Recipient"

While, for cost reasons, I will probably continue to use my home office fax machine for sending scanned images or working documents within North America I can see using PamFax for faxing documents:

  • to destinations outside North America
  • from remote "road warrior" locations: hotels, customer offices, coffee shops, airports, or any available WiFi access point
    • locations that have been charging $1.00 per page or more.

PamFax has become another disruptive communications application that, like Skype itself, transcends specific carriers and eliminates geographical restrictions and physical barriers to sending faxes. And, as one who has never mastered the complexities of WinFax, PamFax provides a much easier, more user friendly "faxing from anywhere" solution.

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December 18, 2007

Hearing things on Skype

Guest post by Triona Carey, tech writer, blogger, digital voyeur and Skype alumnus 

Rolling-Skyper.jpgToday I was going to blog about curtains at Blognation - an elegant closure to a sorry tale. But my attention has been distracted by something far more interesting and positive; a series of tutorials to help blind people to use Skype.

A blind lady has put together a series of voice tutorials to help blind people navigate their way around Skype. The navigation uses various scripts to translate Skype menus into the JAWS application that helps blind (Windows) users interpret the content of computer windows.

As a sighted person, I closed my eyes and tried to visualise my way through the complex menu focus and commands but I could not follow the JAWS instructions which were way too quick for my poor ears. But JAWS users prefer to control the speed setting to speed past the page elements they already understand (or don't want) to reach the element that concerns them. At that point, they can reduce the speed until they are familiar with that element.

For all their focus on usability, few web 2.0 products are designed with accessibility in mind. Of all the sites using AJAX to create a drag and drop user interface, how many consider the needs of blind viewers? Of all the sites that incorporate sound and video, how many factor in deaf or blind users? When bloggers add widgets to their blogs to enrich the user experience, how many examine the impact on disabled users? And when programmers write the UI code, how many consider the learning curve for blind users when they make UI changes? These are serious considerations for web 2.0 developers because, with freedom comes responsibility. If you want to push your product into various institutional markets, accessibility is a basic entry requirement.

I learned about these tutorials in a public chat frequented by Skype aficionados, staff, developers and general onlookers. The developer of the Chat Translator for Skype has been working with Marrie (the blind tutor) and other blind volunteers who helped him build accessibility into his Chat Translator extra. This application manages some of their accessibility issues because JAWS will only read chats from the window that is in focus and if multiple chats are ongoing, messages will be missed. The Chat Translator overcomes this issue because you can set an option to read all chats aloud.

Before my Christmas package from Skype last year, I enjoyed early previews of the Chat Translator and discussed the possibilities for people with disabilities at some length. But I failed to make a sufficient business case for participation and then I had some basic survival matters to focus on. This was not the first time that Skype glanced at the area of usability and disability (a.ka. accessibility) as Stuart Henshall wrote about in Skype Journal over two years ago. But each previous concept was shelved in the face of more compelling business priorities - it's all a matter of priorities I guess.

Usability is a big word these days and grabbing UI feedback from Jo(e) User prior to development is an essential part of the meagre budget of many web 2.0 startups. But usability has many elements and blind readers have an awful lot to teach us about it. Shut your eyes and visualise your way around your application and you will lose your way. Try to figure how to navigate between internal and external widgets, between mandatory and required fields in forms, around flash images and google maps . . .

Blind users must develop an internal mind map of their computers, remembering vast sequential routes to information and target pages. By working with these users, developers can gain deep insight into usability.

When this chat came up this evening I had a thought. If everybody in this chat donated a few bucks and a few hours, we could build this type of development into common practice. We could incorporate user feedback from some of the most savvy users on the web into our UI design - and it need not cost much when you incorporate these principles into site and UI design from the get go. If you are interested in donating 20 bucks and 20 hours to this simple goal, please leave a comment. If more than 10 people offer to help, we'll set something formal up - otherwise - thanks for the interest.

See also:

    Labels: accessibility, chat translator, jaws, Skype

    Logitech Quickcam Pro 9000 Receives PC Magazine Editor's Choice

    ... with the conclusion: "Unless your budget doesn't reach that high ... there's no other reason to consider any other webcam".

    Recall the earlier story on Skype's High Quality Video being a definite winner for Skype. In it I reported on my interview with Jonathan Christensen, Skype's GM for Audio and Voice, their High Quality Video and his search for a suitable camera that could meet the High Quality Video requirements he had set out to achieve.

    They tested out many webcams on the market to see if there was potential to meet this requirement; nothing worked.

    Then Logitech provided a demonstration of a prototype QuickCam Pro 9000 while it was still in development; they had finally found a camera that had the potential to deliver the sustained quality and frame rate in a consistent and reliable way.

    Well it seems like Jonathan's team's persistent search and decision to go with the Logitech has been endorsed by a third party review. Rick Broida at PC Magazine reviewed five recently released webcams and summarizes the Logitech Quickcam Pro 9000 with this opening paragraph:

    An order of magnitude better than any competing webcam, Logitech's QuickCam Pro 9000 captures stellar video at a variety of resolutions under almost any lighting conditions. It's light on the bundled software, but what's there is good. And at $99.99 (direct), it's priced in line with its main competitors, the Creative Live! Cam Optia AF and the Microsoft LifeCam VX-7000. Unless your budget doesn't reach that high (in which case the $25 Hercules Deluxe Optical Glass is your only worthwhile alternative) there's no reason to consider any other webcam.

    and gave it a PC Magazine Editor's Choice award.

    I have been using both the Pro 9000 and the Pro for Notebooks over the past few weeks and have constantly received positive comments about the video quality, even in situations where the High Quality Video standard cannot be reached due to network conditions and/or the other party's network PC configuration.

    Other posts about High Quality Video:

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    Your MySpaceIM account dies when you do

    MySpaceIM is evidence that MySpaceIM - license agreement screenSocial media (like MySpace) are becoming more Real Time and Real Time Media (like Skype) are becoming more Social.

    Skype and MySpace have different ways to make money and very different communities. You can see the contrast between two terms of service: Survivorship and Work Use. 

    Survivorship.

    MySpace says your account dies with you. They mean your login information and all the data you created and used. This includes your buddy list, avatars, history logs, text chat archives, etc.

    That's immensely useful information, rich in hard won social capital. People use IM to organize their churches, school projects, political clubs, work teams; their real world and online lives.

    These are people who'd want your role in their social fabric to be passed on to someone else. Or a family member who wants to notify all your contacts of your death.

    MySpace dictates you cannot leave anything to family, to your employer or business, to your clubs and the groups you use MySpaceIM with Skype for communication. No login rights. No data.

    They claim they own access to your data and the right to delete your data. How is that different from owning your data? The policy:

    "Your MySpace account is non-transferable and any rights to your MySpace user name or contents within your account terminate upon your death or termination of this Agreement. Upon receipt of a copy of a death certificate, your account may be terminated and all contents permanently deleted. You may not assign or otherwise transfer by operation of law or otherwise this Agreement or any rights or obligations herein. MySpace may assign this Agreement to any entity at its sole discretion."

    How totalitarian.

    Worst, in my opinion: MySpace may give your account to anyone, including the most intimate information about your relationships. Even to people or institutions opposing your interests, or your inheritor's interests. MySpace may auction off your love talk. Or give your conversations with a refugee to secret police. Or dialogs with your child's doctor to an insurance company. They reserve that right. 

    Skype doesn't forbid transfers, whether you're alive or dead.

    MySpaceIM not for Work.

    Skype encourages work use, even to the point of creating features like Skype Prime and the Skype for Business Control Panel. MySpace, however, prohibits work use of MySpaceIM, carving out few (often flouted) exceptions.

    So your communications channel is dictating how and what you say, and to whom. Would you tolerate such terms of service from your phone company?

    Below the fold: full text of the MySpaceIM and Skype licenses.

     

    SCROLL DOWN TO REVIEW BOTH THE MYSPACE END USER LICENSE AGREEMENT AND SKYPE END USER LICENSE AGREEMENT REQUIRED FOR INSTALLATION AND USE OF THE MYSPACE INTERNET MESSAGING SERVICE VERSION

    TO USE SKYPE, YOU MUST ALSO REVIEW AND ACCEPT THE SKYPE TERMS OF SERVICE, WHICH CAN BE VIEWED HERE: http://www.skype.com/company/legal/terms/tos_voip.html

    -----------------------------------------------

    END USER LICENSE AGREEMENT FOR THE MYSPACE INTERNET MESSAGING SERVICE VERSION

    Thank you for your interest in MySpaceIM. Here is a quick summary of the End User License Agreement for the service:

    SUMMARY

    * MySpace, Inc. makes the MySpace Internet Messaging service version available to its members free of charge, “as-is,” and without any warranties.

    * Your use of the service is subject to the terms of the complete End User License Agreement set forth below. The agreement is a binding contract between MySpace and you. If there is any conflict between this summary and the agreement, the agreement controls.

    * You must not use the service in any way that could harm the service, other service users, or MySpace. You must not use the service to send messages or materials that are inappropriate or violate the intellectual property rights of others.

    * Either MySpace or you may terminate the license for the use of the service at any time for any reason or no reason at all.

    * You agree to indemnify MySpace from any claim or demand made by any third party relating to your use of the service or your violation of the End User License Agreement, applicable laws, or the rights of another person.

    COMPLETE AGREEMENT

    1. ACCEPTANCE OF TERMS.

    MySpace, Inc., a Delaware corporation doing business on the Internet at www.MySpace.com (“MySpace”), provides the MySpace Internet Messaging software (including any updates and upgrades, the “Software”) to its members free of charge, subject to the terms of this End User License Agreement (this “Agreement”). This Agreement includes the terms and conditions set forth herein and incorporates by reference the MySpace Privacy Policy and MySpace Terms of Use Agreement, each of which may be updated by MySpace from time to time without notice to you. You can view the current version of the Privacy Policy and the Terms of Use Agreement at http://collect.myspace.com/misc/terms.html?z=1 and http://collect.myspace.com/misc/privacy.html?z=1.

    The Software, along with any authorized services, content, or materials used in connection with MySpace’s instant messaging service, including any updates and upgrades, are collectively referred to as the “Service.” The Software includes any application program interface consisting of the set of routines utilized by the Software to provide the Software functionality for a given platform or operating system (the “MySpace API”). Any downloading or use of the Software or any use of the Service constitutes your agreement to the terms of this Agreement.

    By clicking the "I Accept" radio button below and continuing to use the Service, you represent and warrant that you have the legal capacity to enter into this Agreement and that you are permitted to use the Service under applicable law. If you do not agree to the terms and conditions of this Agreement or if you are in a jurisdiction where download or use of this Software or the Service is prohibited, click "No" and do not install the Software or use the Service.

    From time to time there may be features or additional services made available on the Service for a fee. If you choose to utilize such features or services, you will be bound by any additional terms governing the use of such features or services.

    2. DESCRIPTION OF SERVICE

    The Service allows users to see when friends are online, to send and receive instant messages, and to use such other services via the Internet in connection with the MySpace Internet Messaging service as MySpace may provide from time to time.

    To uninstall the Software, go to your operating system Control Panel, select “Add/Remove Programs,” and select MySpaceIM. Click the “Change/Remove” button. Select “Automatic” and click “Next.” Then select “Finish” and you are done.

    3. LIMITED LICENSE.

    Subject to the terms of this Agreement, MySpace grants you a limited, non-exclusive license to use the Software to access the Service. MySpace also grants you permission to create graphical interfaces that change the look but not the functionality of the Service (“skins”) by modifying the skin files, if any, provided by MySpace in connection with the Service. The Service contains proprietary and confidential information that is protected by intellectual property and other laws. As between MySpace and you, MySpace owns all right, title, and interest in and to the Software and the Service. This Agreement grants you no right, title, or interest in any intellectual property owned or licensed by MySpace, including the Service and MySpace trademarks, and creates no relationship between MySpace and you other than that of MySpace to licensee.

    You may install and personally use the Service only in object code form on a personal computer owned or controlled by you. You are permitted to access the Service through the Software in accordance with this Agreement if you have obtained from MySpace a valid user name and password. If you do not already have a MySpace user name and password, you will be prompted to complete the MySpace registration process. MySpace may at any time and in its sole discretion suspend or terminate any user account without notice or explanation. MySpace may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice. You may distribute the skins you create only if you do not include any MySpace trademarks nor any MySpace file name in the name of your skin file.

    If your license terminates, you must (a) cease any use of the Service, its components, and any third-party data; (b)remove the Software from all hard drives, networks and other storage media; and (c) destroy all copies of the Software in your possession or under your control. All rights in any third-party data, any third-party software, and any third-party data servers are reserved and remain with the respective third parties. These third parties may enforce their rights against you directly.

    Subject to the terms of this Agreement, you may use the application program interface consisting of the set of routines utilized by the Software to provide the Software functionality for a given platform or operating system (the “MySpace API”) solely to allow your application to connect with the Software, provided that:

    (a) Your use of the MySpace API is for legitimate purposes and in no way and to no extent adversely affects the functionality or performance of the Service; and

    (b) You will not remove, overtake, hide, interfere with in any way, or otherwise make the user interface for the Service inaccessible for end users.

    4. RESTRICTIONS ON USE

    You must not and must not allow any third party to use the Service in any way that could harm the Service, other Service users, MySpace or our affiliates, or use the Service to send or receive messages or materials that are inappropriate or violate the intellectual property rights of MySpace or others. Without limiting the generality of the foregoing, you must not and must not allow any third party to:

    (a) Modify, adapt, translate, alter, reverse engineer, copy, decompile, reverse assemble, disassemble, or create derivative works (as defined by the U.S. Copyright Act) or improvements (as defined by U.S. patent law) from the Software, or any portion thereof, or otherwise attempt to discover any source code or in any way ascertain, decipher, or obtain the communications protocol for accessing the Service;

    (b) Remove or alter any trademark, logo, copyright, or other proprietary notices, legends, symbols or labels in the Software;

    (c) Obtain or attempt to obtain unauthorized access to the Service or the MySpace network;

    (d) Block, disable or otherwise affect any advertising, advertisement banner window, links to other sites and services, or other features that constitute a part of the Service;

    (e) Incorporate, integrate or otherwise include the Software or any portion of it (including the communications protocols) into any other service, software, program or product that communicates, accesses, or otherwise connects with the Service or any other instant messaging, Internet, or online service;

    (f) Use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, including the Terms of Use Agreement and the Privacy Policy;

    (g) Use the Service to operate nuclear facilities, life support, or other mission critical application where human life or property might be at stake. The Service is not designed for such purposes and its failure in such cases could lead to death, personal injury, or property damage for which MySpace is not responsible;

    (h) Sell, lease, loan, distribute, transfer, or sublicense the Service or access thereto or derive income from the use or provision of the Service, whether for direct commercial or monetary gain or otherwise;

    (i) Develop a skin or application for use in connection with the Software that infringes the intellectual property or other rights of MySpace or any third party;

    (j) Remove, obscure, make illegible or alter any notices or indications of the intellectual property rights associated with the Service or MySpace’s rights and ownership thereof, whether such notice or indications are affixed on, contained in, or otherwise connected to such materials; or

    (k) Use the MySpace API in connection with applications that you (or any third party) distribute or intend to distribute.

    5. MODIFICATIONS TO SERVICE

    MySpace reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice. MySpace will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service. MySpace may also impose limits on certain features and services or restrict your access to parts or all of the Service or the MySpace website without notice.

    6. TERMINATION

    Your license to the Software and access to the Service continues until it is terminated by either MySpace or you. You may terminate this Agreement by discontinuing use of the Software and by destroying all your copies of the Software. MySpace may terminate this Agreement for no reason or any reason, including breach of this Agreement by you, immediately and without notice. MySpace may also terminate your right to use the Software by blocking it or by notifying you of the termination of your license. In the event of any termination of this Agreement or your rights hereunder, all provisions of this Agreement except the license grant in Paragraph 3 will survive the termination and you will continue to be bound by those terms.

    7. NO SUPPORT BY MYSPACE

    MySpace has no obligation to provide you with customer support or software upgrades, enhancements, or modifications for the Service (collectively, “Support”). If MySpace elects to provide Support, it may subsequently terminate the Support at any time without notice to you. You use the Software and the Service at your own risk.

    8. PROPRIETARY RIGHTS

    All title, ownership rights, and intellectual property rights in the Software and the MySpace user database and domain namespace, including without limitation MySpace components and algorithms and access to the MySpace service server complex, remain in MySpace and its licensors and other suppliers. It is expressly understood and agreed that no title to, or ownership of, the Software, the MySpace user database and domain namespace or any part thereof, is hereby transferred to you. You must not take any action to jeopardize, limit or interfere in any manner with MySpace's or its licensors’ or other suppliers' ownership of, or rights with respect to, the Software. The Software is protected by copyright and other intellectual property laws and by international treaties. MySpace owns all customer data collected through the Service registration process. All trademarks used in connection with the Service are owned by MySpace, its affiliates or its licensors and other suppliers, and no license to use any such trademarks is provided. MySpace may use without any obligation to you or consent by you, in any manner and without limitation, all comments, suggestions, complaints and other feedback you provide relating to the Software.

    9. DISCLAIMER OF WARRANTY.

    The Service is provided “AS-IS” and MySpace assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings. You bear the entire risk as to the satisfactory quality, performance, and accuracy of the Service. The Software is provided without warranties of any kind, express or implied, including warranties that the Software is free of defects, virus free, able to operate on an uninterrupted basis, merchantable, of satisfactory quality, fit for a particular purpose, or non-infringing, except to the extent such warranties are legally incapable of exclusion. MySpace is not responsible for the security or privacy of communications sent via the Service, including in circumstances where the Service is being accessed via wireless devices or other equipment. MySpace and its licensors and other suppliers do not warrant that the functionality of the Software will meet your requirements or that errors in the Software will be corrected, nor do they warrant or make any representations regarding the use or the results of the use of the Service in terms of its correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by MySpace or a MySpace authorized representative creates a warranty or in any way increases the scope of this warranty. MySpace, its licensors, and other suppliers have no liability with respect to your use of the Software. You assume the entire cost of any service and repair. This disclaimer of warranty constitutes an essential part of this Agreement, and no use of the Software is authorized hereunder except under this disclaimer.

    10. LIMITATION OF LIABILITY/INDEMNIFICATION

    To the extent permitted by applicable law, MySpace and its parent, subsidiaries, affiliates, and distributors and their respective agents, directors, employees, partners and licensors (collectively, the “MySpace Group”) are not liable under any circumstances for any indirect, special, incidental, consequential or exemplary damages arising out of or in any way relating to this Agreement or the use or inability to use the Service, including lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses, even if it has been advised of the possibility of those losses, and regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based. In any case, the MySpace Group’s entire collective liability and your exclusive remedy under this Agreement is the replacement of the Software, with the exception of death or personal injury caused by the negligence of MySpace, to the extent applicable law prohibits the limitation of damages in such cases. Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages. In such jurisdictions, the MySpace Group’s liability is limited to the extent permitted by law.

    You must indemnify the MySpace Group for any claim or demand, including reasonable attorneys’ fees, made by any third party in connection with or arising out of your use of the Service, your violation of this Agreement, your violation of applicable laws, or your violation of any rights of another person or entity.

    11. DIGITAL CERTIFICATES

    The Software supports certain cryptographic and authentication features that may require the installation and use of a digital certificate. You are solely responsible for familiarizing yourself with the terms and conditions for the use of, or reliance upon, digital certificates that have been established by the certification authority ("CA") issuing the digital certificate, including any obligation to validate a digital certificate, maintain the security of a cryptographic key or password, or pay fees for certification services. MySpace is entitled to preload certain CA digital certificates into the Software in order to facilitate the recognition of end user digital certificates that such CAs may issue to persons, organizations, or devices (including software code). You are solely responsible for any decision to use or rely upon a digital certificate, including those digital certificates that MySpace has preloaded into the Software. MySpace bears no responsibility for the validity or accuracy of any digital certificate, or for the security or integrity of any transaction or communication authenticated by a digital certificate.

    12. EXPORT CONTROL

    You must comply with all export and import laws and restrictions and regulations of any United States or foreign agency or authority, and must not export, re-export or import the Software or any direct product thereof in violation of any such restrictions, laws or regulations, or without all necessary approvals. For example, you may not export or re-export any commodities, software, or technical data received from MySpace, or any direct product of such commodities, software or technical data, to any proscribed country, party, or entity listed in the applicable laws, regulations, and rules of the U.S. Government unless properly authorized. As applicable, each party must obtain and bear all expenses and responsibility relating to any necessary licenses and exemptions with respect to its own export or re-export of the Software from the U.S.

    13. INJUNCTIVE RELIEF

    Notwithstanding any other provisions of this Agreement, your breach or threatened breach of this Agreement will cause MySpace irreparable damage for which recovery of money damages would be inadequate. Therefore, MySpace may obtain timely injunctive relief to protect its rights under this Agreement in addition to any and all other remedies available at law or in equity.

    14. MYSPACE'S NOTICES TO YOU; CONSENT REGARDING ELECTRONIC NOTICES

    We may give you any data regarding the Service in electronic form. We may provide such data to you via e-mail at the e-mail address you specified when you registered for the Service or the MySpace web site, by instant message to your account, by pop-up, or by access to a web site. As long as you access and use the Service, you must have the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you must discontinue your use of the Service.

    15. GENERAL INFORMATION

    Entire Agreement:

    This Agreement, which incorporates the Terms of Use Agreement and Privacy Policy referenced above, constitutes the entire agreement between you and MySpace regarding the Service and governs your use of the Service, superseding any prior agreements between you and MySpace with respect to the Service. This Agreement may only be modified by a written amendment authenticated by an authorized executive of MySpace. With respect to your use of the authorized MySpace services, affiliate services, affiliate devices or equipment, third-party content, or third-party software, you also may be subject to additional terms and conditions. In the event of any conflict between the terms and conditions of this Agreement and those in the Terms of Use Agreement, the terms and conditions of this Agreement will control, except to the extent that the Terms of Use Agreement imposes additional restrictions and liabilities on your actions.

    Choice of law and forum:

    This Agreement is governed by the laws of the State of California, U.S.A., excluding its conflict of law provisions. Jurisdiction and venue for any claim or dispute arising from the use of the Software and the Service resides in the federal and state courts located in Los Angeles County, State of California, and you consent to the personal jurisdiction thereof. This Agreement is not governed by the United Nations Convention on Contracts for the International Sale of Goods.

    Waiver and Severability of Terms:

    The failure of MySpace to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions remain in full effect, or MySpace may at its option instead terminate this Agreement. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Any waiver of any term or condition of this Agreement or any breach of this Agreement must be in a writing authenticated by an authorized executive of MySpace.

    No Right of Survivorship and Non-Transferability:

    Your MySpace account is non-transferable and any rights to your MySpace user name or contents within your account terminate upon your death or termination of this Agreement. Upon receipt of a copy of a death certificate, your account may be terminated and all contents permanently deleted. You may not assign or otherwise transfer by operation of law or otherwise this Agreement or any rights or obligations herein. MySpace may assign this Agreement to any entity at its sole discretion.

    Statute of Limitations:

    Any claim related to this Agreement, the Software, or the Service must be brought within one (1) year. The one-year period begins on the date when the claim first could be filed. If it is not, then it is permanently barred. In the event of any action, suit, or proceeding arising from or based upon this Agreement brought by either party hereto against the other, the prevailing party is entitled to recover from the other its reasonable attorneys' fees in addition to the costs of such action, suit, or proceeding.

    Interpretation:

    The headings of the paragraphs in this Agreement are for convenience of reference only and do not affect the meaning or interpretation of the Agreement. The word “including” or other variations thereof in this Agreement means “including, without limitation.”

    -----------------------------------------------

    SKYPE END USER LICENSE AGREEMENT

    IMPORTANT - PLEASE READ CAREFULLY

    Before reading the articles below, please note the following preliminary terms, which use some of the definitions specified in Article 1 below:

    No Emergency Calls:

    by entering into this Agreement You acknowledge and agree that the Skype Software does not and does not intend to support or carry emergency calls. Please also see article 7 below.

    Entering into this Agreement:

    This End User License Agreement constitutes a valid and binding agreement between Skype Software S.a.r.l and You, as a user, for the use of the Skype Software. You must enter into this Agreement by clicking on the ACCEPT button in order to install and use the Skype Software. You hereby agree and acknowledge that this Agreement covers all Your use of Skype Software, whether it be from this installation or from any other terminals where Skype Software has been installed, by You or by third parties. Furthermore, by installing and continuing to use the Skype Software You agree to be bound by the terms of this Agreement and any new versions hereof.

    Electronic Signatures and Agreement(s):

    You acknowledge and agree that by clicking on the ACCEPT button or similar buttons or links as may be designated by Skype to show Your approval of any foregoing texts and/or to download and install the Skype Software, You are entering into a legally binding contract. You hereby agree to the use of electronic communication in order to enter into contracts, place orders and create other records and to the electronic delivery of notices, policies and records of transactions initiated or completed through the Skype Software. Furthermore, You hereby waive any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.

    Jurisdiction’s Restrictions:

    if You are residing in a jurisdiction which restricts the use of internet-based applications according to age, or which restricts the ability to enter into agreements such as this agreement according to age and You are under such a jurisdiction and under such age limit, You may not enter into this Agreement and download, install or use the Skype Software. Furthermore, if You are residing in a jurisdiction where it is forbidden by law to offer or use software for internet communication, You may not enter into this Agreement and You may not download, install or use the Skype Software. By entering into this Agreement You explicitly state that You have verified in Your own jurisdiction if Your use of the Skype Software is allowed.

    Article 1 Definitions

    In this Agreement the following capitalized definitions are being used, singular as well as plural.

    1.1 Affiliate: any corporation, company or other entity that directly or indirectly controls, is controlled by, or is under common control with, Skype. For the purpose of this definition, the word "control" shall mean the direct or indirect ownership of more than fifty percent (50%) of the outstanding voting stock of the corporation, company, or other entity.

    1.2 Agreement: this End User License Agreement, as may be renewed, modified and/or amended from time to time.

    1.3 Emergency Services: means services that connect a user to emergency services personnel or public safety answering points pursuant to applicable local and or national regulatory requirements.

    1.4 Documentation: any online or otherwise enclosed documentation provided by Skype.

    1.5 Effective Date: the date on which this Agreement is entered into by clicking on the ACCEPT button as stated above.

    1.6 IP Rights: any and all intellectual property rights, including but not limited to copyrights, trademarks and patents, as well as know how and trade secrets contained in or relating to the Skype Software, the Documentation, the Skype Website or the Skype Promotional Materials.

    1.7 Password: refers to a code You select, which, in combination with the User ID, gives You access to Your User Account;

    1.8 Skype: refers to the company established under the laws of Luxembourg, Skype Software S.a.r.l, with its address at 15 rue Notre Dame, L-2240 Luxembourg, Luxembourg, reg.no (B100467), VAT no. (LU20180239).

    1.9 Skype API: application program interface consisting of the set of routines utilized by the Skype Software to provide the Skype Software functionality for a given platform or operating system, Skype API being included in or linked to the Skype Software.

    1.10 Skype Online Material: the Skype banner available for download on the Skype Website, consisting of a Skype logo and a link to the Skype Website.

    1.11 Skype Promotional Materials: any and all trademarks, names, signs, logos, banners, Skype Online Material and any other materials, in whatever form, owned and/or used by Skype for the promotion of its company, its products and activities.

    1.12 Skype Software: the software distributed by Skype for internet communication applications, including without limitation the Skype API, UI and Documentation, as well as any future programming fixes, updates and upgrades thereof.

    1.13 Skype Staff: the officers, directors, employees and agents of Skype or its Affiliates, or any other persons hired by Skype or its Affiliates.

    1.14 Skype Website: any and all elements, contents and the ‘look and feel’ of the website available under the URL www.skype.com, - among other URL’s -

    December 17, 2007

    Skype for Linux video on EeePC

    Cheap computers are a Xmas standard. The $400 ASUSTek EeePC comes with Skype for Linux. However if you upgrade from the pre-installed version to the 2.0 Beta for Xandros, you get video. Two EeePC models have a built-in webcam and microphone, Skype-ready but not necessarily Skype HDHigh Quality Video.

    Just in time to renew all those family relationships.

    Thanks to Berkus for the photo and Overand for the upgrade information.

    December 14, 2007

    Skype: No to Voice Interop, Yes to Multiparty Video

    ZDNet.co.uk's David Meyer interviewed Stefan Oberg and Sten Tamkivi. Some highlights:

    • Voice interop is not on the road map. Customers "are not saying they would love to call a VoIP provider on a different network" said Oberg.

    • Multiparty video is on the roadmap said Tamkivi.

    • Skype won't offer service level agreements since it only operates small pieces of your communication network.

    • Skype will let companies buy credits in larger chunks, needed for enterprise-scale users.

    • Skype will let companies set up automatic distribution among user accounts.

    • Skype will invoice companies on request.

    Oberg describes the London phone number debacle in much more detail (rock, hard place) and reveals that Skype's own offices and people were hurt too. 

    Skype Developer Event New York City

    Late this past Monday afternoon, VAPPS, Inc., operator of the High Speed Conferencing service, sponsored a Skype Developer Event at Soho House in the West Village of New York City (Lower Manhattan). Given that the Skype Developer Program has been in flux for the previous few days, there was certainly interest in hearing about the direction of the program.

    At the event itself Peeter "Wolli" Mõtsküla announced that, having informed his wife the previous Monday that he would not be traveling any more in 2007, he was informed Thursday that he was becoming the Interim Director of the Skype Developer Program. As a result he was still getting his head around putting a direction to the program but could speak about the development roadmap that was first announced in Prague in September. Basically he reported delays in reaching this quarter's objectives for new API's and that he would be providing an updated roadmap by the end of January, once he had had more time to give a full assessment to what could reasonably be accomplished on the API front going forward.

    Antoine "Ants" Bertout is continuing and expanding his role as the Developer Relations Manager, remaining in London, acting as the interface between the Developers in Tallinn and the Partners. Antoine outlined a few of his objectives but was more importantly meeting partners individually over the three days of his New York stay to get one-on-one dialogs going with each partner.

    BubbleShare

    We then had presentations from:

    1. Jerry Norton, CTO of VAPPS, who spoke of the path VAPPS had take in producing their HighSpeedConferencing service supporting three to 500 participants on a conference call, accessed via Skype and/or the PSTN.. Its most recent update was the introduction of HD Voice to provide wideband audio to all those conference call participants using Skype for access. As they had just launched their new service, they were eagerly awaiting their first two months' results to get a full picture of their progress. To Nov. 30 they had over 30,000 downloads of the new version of their client; the challenge now is to turn them into paying customers as the 30-day trials expire.
    2. Murem Sharpe, CEO of Evoca, spoke about turning voice into a flexible digital asset from any "phone", whether mobile, landline or Skype
    3. Three new product introductions: including InnerPass, Mary Stuyvesant at Emotive, who bought a round to hold the crowd's interest in her presentation on RingJacker, a tool for generating custom ring tones, licensed by Hollywood producers, and Zlango, a universal icon language.
    4. Somewhere in there Boaz Zilberman of Fring brought us up to date on this IM aggregator for mobile devices.

    Some pictures are above. I am withholding my comments on the program until I have completed an interview with Stem Tamkivi, in his role as GM for the Skype Estonia office as well as GM for e-commerce, for his perspectives on the Skype Developer Program.

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    December 13, 2007

    Endoscopic Webcam: For the small stuff

    I so want to hook this pen webcam to Skype video. The eTime Home Endoscope (EHE) works as a digital microscope. It includes light sources, close-up optics, accessories to help you channel light and insert the camera into tight places. The EHE retails for under US$90.

    I cannot come close to Dan's Data's comprehensive review. He analyzes the video and puts the camera through its paces (caution: microscopic photos of the insides of noses, ears, scalps, keyboards).

    Devices like this are important to the Skype economy. eBay sellers will give intimate tours of intricate products, like coins, jewelry and other collectibles. Engineers will be able to inspect devices for quality. Doctors will be able to inspect wounds.

    Skype is a conversational conduit, a channel for speech, sounds, video, words, pictures. The more things we can share through this channel, the more useful the channel becomes.

    I use the free Nyanyan Desktop Filter to share my Windows desktop as my "webcam". Mellanium pipes flythroughs of their 3D models and simulations to clients through Skype video. Every reason to share music and laboratory visualizations through Skype.

    Are you a human? We need to CAPTCHA IM bots

    Can a machine fool you into thinking it's a live human being? CyberLover.ru will sell an IM bot in February, intended to seduce the lovelorn. Connor Sweeney's Reuters report says this technology can be used for evil purposes.

    Can you prove you are a human? From within a Skype chat?

    Or test that everyone on the other end of the chat is human too?

    Should Skype offer this credentialing, making it universal? Or should it come from the anti-virus community?

    How can we certify that robots in a chatroom are trusted? Have not been hacked? Follow the chat room's privacy rules?

    What are well-understood visual indicators for these four levels of in-chat trust and authenticity?

    • A confirmed human
    • A trusted robot
    • A robot
    • Unknown

    CRM and IVR systems use robots for screening, routing and after-hours customer service. How well do you disclose your robots' botness? How cleanly do you handle the transfer from a bot to a human or from a human to a bot? What are your organization's formal guidelines?

    New Skype Bug Fix Release

    Skype this morning released what amounts to a bug fix release 3.6.0.244 to address several issues as outlined in the release notes. Comments on the three "changes":

    • Internet Explorer plug-in updated: Currently the Skype browser plug-ins can only be installed during an installation of Skype. If you reject the option to install the appropriate plug-in, based on your default browser, during installation, there is no means to install it later. Many have noted and commented on the absence of these plug-ins that were previously independently available.
      • I am a heavy user of the Firefox plug-in as a click-to-call convenience. While it is desirable to have the browser plug-ins installed at the time of Skype installation, it would be appreciated if these plug-ins could be restored as independent installables.
    • Audio device checking before placing a call and changing to windows default device if previous device is non-existent. Placing access to audio devices in the active call tab has been a great help on many occasions when an incorrect device was being used. I would hope this addition will reduce the frequency of having to manually change audio devices.
    • Re-enabled config.xml keys for higher resolution and frame rate video. This is the implementation of the previously announced restoration of a capability (for hackers only) to allow users to use the 640 x 480 resolution inherently available in more recent legacy webcams. However, there is no guarantee of frame rates or automatic adjustment to end user Internet connections; it is simply allows users to try out the 640 x 480 mode of the webcam. In other words it is not suitable for meeting High Quality Video standards which combines webcam resolution with video transmission capabilities to provide full 640 x 480 at 24 to 30 frames per second over a minimum 384 kbps upload Internet connections.

    Definitely a recommended update, especially due to the bug fix items listed in the Release Notes. Some are related to issues that have been the subject of intense discussions in the forums and out in the blogosphere; congratulations to the developer team for listening and making the fixes. Hopefully we can now move on to having "delightful user experiences".

    As an aside, I have continued to monitor High Quality Video in the course of my normal Skype conversations and will put up a post in a week or so. What is interesting is how the optics quality of the Logitech Carl-Zeiss webcams continues to amaze my contacts. A few have mentioned how they can see, through my window, individual cars passing by 25 meters away or the leaves blowing on the branches of a tree outside my window. Excellent depth of field here.

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    December 12, 2007

    Mobile @ Home .... Coming Fast II: ...A Day of Wireless Audio Liberation

    Ever since I first experienced Skype I (along with many other Skype users) have wanted to be able to talk on Skype via their PC without being physically tethered to their PC. And we always wanted to also have the flexibility to listen to our media players (Windows Media Player, iTunes, etc.) and the audio on our SlingPlayer. Oh, and did I mention all those YouTube videos?. But you always had to sit down near your PC, plug in a headset's mic and speaker jacks. And sometimes you had to play with Windows' Sounds and Audio Devices to get the correct hardware involved when switching amongst applications using audio. In my case that always sets me up for a physical disaster should the headset cable become entangled in my office chair and I move away too quickly. And, during a Skype call, "Excuse me, the dog is barking and wants back into the house"; "Fedex is at the door delivering the latest Nokia N-series phone". You get the picture.

    Today is my day of liberation! Yesterday in New York I was provided with the ideal solution: the FREETALK Stereo Wireless Headset from those entrepreneurial hardware vendors at InStoreSolutions. Recall their philosophy of not only providing Skype Certified product but also the packaging to ensure easy adoption by, and sell through at, retailers. To cut to the chase, this headset is easily set up and provides excellent quality audio. So far I have used it for Skype calls, SlingPlayer audio, YouTube videos and am currently testing out the audio quality with a BBC recording of Beethoven's 9th which not only tests audio bandwidth but also dynamic range with its quiet phrases and choral fortes.. Oh, and when the dog needed to be let in during a call to Europe this morning, the call continued uninterrupted; in fact, the other party only knew I had left my desk because I was also sending him High Quality Video.

    On opening the package you need to charge the battery via your USB port; turn off anything that's going to put your PC to sleep during the charge period of about 4 to 6 hours (this is my only complaint and minor at that). When you plug in the USB dongle Windows recognizes it automatically as an audio device; you may have to check Skype's Audio Options to ensure Skype has recognized it. Follow the simple pairing instructions (even easier than Bluetooth pairing) and you're ready to go. First test was with SlingPlayer; watching early morning television; then a 50 minute call to Europe on Skype. Takes full advantage of the latest Skype HD voice (and, as mentioned above, was also running High Quality Video to my European contact who was on a Mac). And now listening to BBC Symphony on iTunes. Just amazing!

    Other features:

    • Built-in noise canceling microphone
    • Swing the mic boom up to a vertical position and the mic is muted.
    • Press the pairing button in the right speaker for one second to answer a call; push it for two second to hang up.
    • Volume adjust tab on the right speaker pad.
    • Charge and Talk; if a recharge is needed, you can continue to use the headset while recharging.

    OK, now it's time to pull the punch (you know there has to be a Skype issue somewhere). Most of you can buy this headset through your local Skype store ... but not we Canadians. Hello Don and crew in San Jose; as I once, in my role of a Canadian country manager, told a former boss when he misunderstood some geography, Canada is in North America! Arggh... Fortunately I was in New York yesterday and, unexpectedly, received one. Combined with the Eye-Fi Wireless 2GB SD Card on which I reported earlier today, this has been my day of wireless liberation for two of my most common activities.

    OK, for the geeks -- by now you've got to be wondering:

    • OS: Windows 2000/XP/Vista, Mac OS X
    • Range: up to 15 meters (16 yards for the U.S.)
    • Listening time from full charge: up to 6 hours
    • Standby time: up to 9 days.
    • Charge time: 2 hours
    • Audio quality: uncompressed audio for music (CD quality) and voice.
    • Frequency range: 20 Hz to 20,000 Hz
    • Distortion: <0.8%
    • and, the question every geek is asking, what is the wireless protocol: WiStereoTM, for advanced 2-way digital transmission in the 2.4GHz frequency band.
    • Note: all specifications taken from vendor's packaging and manual

    Beethoven's 9th has finished now; the pianissimo phrases were soft, the chorale fortes did not distort; you could clearly hear every word of the chorus in the fourth movement. On finishing the first draft of this post I received a Skype call, answered the front doorbell and let the dog back in at the back door, all while continuing the conversation. At US$79 or £50, this is probably the one most useful new technology hardware item for everyone on your gift list with either a Windows or Mac PC.

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    Mobile @ Home ... Coming Fast: I .... Camera to PC or Facebook Direct!

    When I first installed a (Linksys) WiFi router two years ago I thought ... great can now move the laptop around the house and not have to find an Ethernet jack in the wall. Today it's not simply a laptop but my Blackberry 8820, my Nokia N95, my Nokia 800 and a Sony Mylo that are hooked up to WiFi. I could also set up my network to connect my SlingBox via a WiFi bridge. And I came home from New York with two more wireless accessories that are immediately changing the way I work.

    Two weeks ago Andy told me about the Eye-Fi Wireless SD 2GB card that could be used with my 20-month-old Canon PowerShot camera (or any camera using SD memory). However, on finding that it is currently available in limited retail stores (and not at all in Canada), I made a note to stop by J&R in New York when there the past couple of days. Well worth the extra subway ride to lower Manhattan. Now when I take a picture it is both in a Folder on my laptop and available for Facebook within a couple of minutes.

    No more removing the memory card from my camera, inserting it into a slot on my laptop, calling up a program to download the pictures, etc. Take a photo and it puts them directly into a designated Folder from which you can then sort, move and edit them with any photo management software. And at the same time you can have them uploaded to one of Flickr, Facebook, or online photo print shops for further handling and processing. For instance, with Facebook, they go to a "buffer" from which you can select pictures that you want to go to an Album for more public viewing.

    To their credit they have provided an easy and excellent user setup and management experience. The card comes with a USB adapter which you initially plug into a PC, it will automatically load the Eye-Fi Manager which is really a web-based client that manages your activity. Its key functions include account profile management, upload history (to PC and Web), settings (WiFi - including security keys, Web access, default PC Folder), even lets you name the card should you have more than one. You then configure the card for the current WiFi network, remove it and place it in your camera. Take a photo; watch a thumbnail come up in the lower right corner of your laptop screen to announce its arrival in the designated Folder. Overall a delightful user experience!

    Here is what I like. Often I would take pictures and, for whatever reason, not immediately transfer them to my PC, risking losing pictures should something unfortunate happen to the memory card or camera. And I had certain family members wondering why the pictures were not immediately available. So the Eye-Fi card not only simplifies the process of getting pictures into more permanent storage but also provides immediate backup. A real productivity enhancer overall. Price $99.99.

    Update: Geeks are asking: where's the WiFi dongle? There isn't one; there is a WiFi chip inside the card.

    And see the next post for the other new Mobile@Home experience.

    Skype Pro Replaces Skype Unlimited North America Plan

    Anyway you look at it, results in more features for the dollar.

    If you've been looking to subscribe to Skype's Unlimited North America plan over the past few days, look no more. To bring more consistency to Skype's calling plans worldwide, Skype has discontinued this plan and now offers Skype Pro to North Americans to provide:

    • Free calling for any calls initiated and terminated within United States and Canada (with no connection fee)
    • When traveling outside North America, free calls to any landline within the country you are calling from; however, you will pay a connection fee. For instance, a visitor to London will be able to make calls from Skype to any landline within the U.K.1 for only the cost of the connection fee.
    • Both calling plans are subject to the Fair Usage policy discussed below.
    • Call transfer to SkypeOut or from SkypeIn
    • Voicemail
    • Skype To Go
    • A 60% reduction in the cost of a SkypeIn number.

    While pricing for Skype Pro, at $3.00 per month, remains virtually unchanged, for North American Skype users, Skype Pro now adds all the free calling features described above to the previous version of Skype Pro for North America. In effect it amounts to either

    • a saving of US$30/C$35 per year for those who had both the previous version of Skype Pro for North America and Skype Unlimited North America, or
    • the addition of free SkypeOut/SkypeIn Call Transfer, Voice Mail, Skype To Go and reduced SkypeIn number costs for those who were on the Skype Unlimited North America plan

    ==========================================

    Update: Found in the fine print at the bottom of the SkypePro web page: Skype Pro does have a Fair Usage policy for Skype Pro:

    Skype Pro is intended for your personal use only. Skype Pro users do not pay per minute charges for national calls. Skype reserves the right to impose fair usage limits on the maximum number of minutes provided free of charge per user per month (for example 3,000 minutes per month). Once these limits are exceeded the account may be terminated and we may implement normal SkypeOut charges for any additional minutes used. Skype Pro is for your own personal use and we remind you that reselling communications is not authorized.

    We would each have to individually look at our own Skype history to determine how many SkypeOut minutes are being used per month and the impact on individual usage2. Bottom line: you get an average of 100 minutes per day @ $0.001 per minute and then go to SkypeOut rates. Certainly provides one definition of the difference between business use and personal use. Bottom line: Skype does not want to be subsidizing revenue generating businesses. Also makes a good case for:

    • getting all your friends, acquaintances and business associates onto Skype as a voice communications option
    • acquiring dual mode Skype PC-Free phones such as the Philips 841 which allows use to continue to use your PSTN line for local calls and Skype or SkypeOut for "long distance" calls.

    In a post later today I will talk about one new offering that makes for a better Skype user experience at the user end of the call. (No, I know nothing about any changes in tech support programs and policies for all those who want to jump on that issue.)

    ============================================

    All payments are now made monthly via a deduction from your Skype Credits. I have to assume that, for Unlimited North America plan subscribers, they will be offered the opportunity to transition to Skype Pro when their current Unlimited North America plan expires at some time in 2008. I have no indication as to whether they have thought through this aspect. Update: Current Skype Unlimited North America subscribers are not subject to the Fair Usage policy described above. However, when their subscriptions expire, they will have to take out a Skype Pro subscription.

    1 Since outside North America the caller - not the mobile phone subscriber -- always pays, at considerable expense, for calls to a mobile number, Skype Pro cannot cover calls to any mobile number outside U.S. and Canada.

    2 As of this writing (Dec. 12, 2007) it appears that Skype has lost the connection to an individual's account SkypeOut and SMS history; I am assured at the time of writing Skype is working on restoring access to your detailed SkypeOut and SMS history files. Update: Four hours after reporting the issue to Skype PR I am now able to access my SkypeOut and SMS history.

    Note to Skype webmaster: try to navigate through the Skype website to find these plans. Hiring a UI/Website navigation specialist would be in order. The information is there if you are willing to persist in looking for it. But it's not trivial to find -- at least if skype.com detects you are coming from a Canadian IP address.

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    December 11, 2007

    5 Things for Bloggers to Do Before Dying

    clip photography: person signing a documentDave Winer explains why bloggers want future-safe archives. Archive.org tries it's best to save everything, but that's not likely. So what can you do now?

    Write a Blogger Last Will and Testament...

    1. List your digital assets.
      • Online assets
        • like domain names, blogs, community posts, or anywhere you might have logged in.
      • Offline assets
        • like the content of your phones, PDAs, disk drives, CDs/DVDs/floppies
      • Enablers
        • like hosting services, email accounts, office apps
    2. For each asset, list what you want done with them when you're dead (or as good as). Choose one or more options for each.
      • Kill
        • Destroy this by (insert date) or if (insert conditions)
        • example: delete my pr0n
      • Keep
        • Preserve forever (a verrrrrrrrrry long time)
        • Static - freeze my works
        • Dynamic - friend me after me I'm dead, leave your comments when I cannot fight back
          • Name a moderator
      • Add
        • parting thoughts - "If you're reading this, I'm dead." "Here's the short version of my big project."
      • Abandon
        • Life's ephemeral, so's by blog
      • Sell
        • Cash out for the estate. Maybe there's a market value
      • Bequeath (give) to someone else
        • To a family member
        • To a cause
        • To a business (work you were doing)
      • Transform
        • Compile your digital photo collection into a book
        • Create a highlights reel of your video for your funeral ceremony
        • Translate your words into Mandarin
    3. Fund your plans
      • Create an account
      • Set aside money to fund an annuity that will pay for your plans. Assume you'll be spending every year in the future what you spend now.  
      • Start early: put the power of interest to work for you
      • Diversify: forever is a long time
    4. Arrange an executor
      • Talk to lawyers, CPAs and others about how to set up a legal entity to execute your wishes
      • Confirm your intentions are clear, complete and specific.
      • Check for legal jurisdictions: are some of your legal assets saved on servers operated in another country? You may need to have a will for each of those countries, complying with each legal system.
      • Tell your friends, family, neighbors that you have a blog will and what to do about it
    5. Work on your general and living wills first.
      • More value to you and your family
      • A Blogger Will is a special case of your general will

    Caveat blogger: I am not now nor have I ever been a lawyer.

    Bonus Suggestions:

    • Put off dying
    • Start a Religion
      • Religions are the longest-lived human institutions. They are more likely to survive war, disasters, epidemics and climate change than corporations or governments.

    tags:    

     

     

     

    A paradigm shift

    We don't even have a phone at our office. Everyone uses Skype.

    - Mattias Miksche, Stardoll at LeWeb3 in Paris today

    December 09, 2007

    Why is Syria blocking Skype.com?

    An Egyptian blogger reported Syrian authorities now block web services including Facebook.com, Amazon.com, eBay's Skype.com, Microsoft's Hotmail.com, Google's Blogger.com, Google Earth and YouTube.com. It's provoking a response in the Syrian blogosphere and on social networks.

    Blocking Skype and the other sites may be a government security concern, not an economic one.

    I have some confirmation of Skype.com blockage but I'm seeking more. Know anyone who can help?

    Related links:

    Thanks for the tip on Skype-Watch: Skype blocked in Syria.

    Vote for the Open Web Awards

    Skype Journal is open web awards logopleased to support Mashable's Open Web Awards. (This, despite the fact that Skype wasn't nominated as a social network. Maybe next year!) The First Voting Round is in 13 specific categories from December 6th till December 16th. Top three in each category will move to the final round.

    A few of the categories:

    Mashup's core ideas shine through the hundreds of nominations:

    • Create contexts for conversation
    • Add value to those contexts
    • Help people nurture their relationships
    • Help people brand themselves, build whuffie, by contributing to the commons

    December 08, 2007

    SJ co-sponsoring Presence 2.0: Rise of the Living Social Network

    Presence 2.0: Rise of the Living Social Network is an exclusive, intimate, very expensive, one-day deep-dive. Friday, 18 January 2008.

    Skype Journal co-founder Stuart Henshall will talk. Stuart spoke to the London Ecademy on corporate presence strategy and the future of presence 30 months' ago; I wonder how his views have changed. You can download the .wmv of his talk (Windows Media Player required). 

    I'll lead exercises on being famous and finding true love. We'll do this by exploring archetypical roles in Presence 2.0 systems architecture and integration with social networks, the path to managing fame and finding love.

    David Coleman, of Collaboration 2.0 fame, will lead a discussion on how presence triggers enterprise collaboration. LaVeta Gibbs, Cisco's director of global contact center strategy, will walk us through the new customer intimacy. More contributors to come.

    I shared voice mashups at an earlier Value Network Cluster event on Enterprise Mashups. A great conversation with industry leaders. Let me know (skype:evanwolf) if you'd like to learn more or for the Skype Journal Friends discount.

    What:Presence 2.0: Rise of the Living Social Network
    SF Bay Area & Silicon Valley Cluster, Special Action/Research Event.
    When:Saturday, December 8, 2007 (all day)
    Where:Stanford Room, Embarcadero Conference Center
    4 Embarcadero Center
    San Francisco, California 94111   United States

    Delling with Bloggers: Listening, Engaging and Delighting the Users

    Not a typo; bad pun intended.

    In August 2006 Jeff Jarvis wrote a post criticizing Dell and their treatment of customers, including the ignoring of bloggers. This post was a trigger for several hundred comments and other blog posts that did not do any enhancement of Dell's image to say the least. By June 2006, Dell senior management realized they had a problem and attempted to soft launch Direct2Dell. They quickly learned that, on the Internet, for a subject with a series of red hot issues, a soft launch is not possible. The rest, as they say, is history as Dell has become very proactive in the blogosphere with two major components:

    • Direct2Dell to cover issues related to Dell products and support, and
    • Idea Storm out of which arise product line changes such as the launch of a Linux-based offerings and reduction or elimination of bloatware shipped with most PC's.

    This past Tuesday evening I had the opportunity to participate in a Q&A event in Toronto where Dell's Richard Binhammer, whose primary responsibility comprises monitoring and acting on blogger activity covering Dell, provided both some history and interesting information about how his coverage and timely responses on complaints, suggestions and other issues that arise in the course of selling and supporting Dell products have turned around Dell's image. Probably, at a minimum, these activities have also helped put the brakes to Dell's declining market share. In particular he stated that, as a result of his and his colleague's activities, they have seen a reduction in negative posts from 49% in the summer of 2006 (when he started participating) to 22%. Blogger Dave Fleet attended the session and gave a very detailed post here.

    Richard's Key Take-Aways (according to Dave, and I concur):

    • "People are going to say bad things. You just have to get over it"
    • "If you don't respond within 24 hours, forget responding"
    • Dell has a strict customer privacy policy, so tries to take technical problems off-line
    • If you're doing things on behalf of the company, you have to be up-front about it
    • You don't lose control by joining the conversation - you gain it. Not engaging online is when you lose control.

    And, in his own reflection on the event, Richard posts his comments and thoughts; in the course of this post he talks about "listening companies":

    Listening companies

    Listening companies, I think, enter a continuous learning process....and like I said in a presentation, you stumble, everyone gets to laugh at you (thank you "gaping void" for that cartoon) and my response is, "get up, keep moving, try again...and GET OVER IT"

    To err is human and humanizing big companies = occasional errors.

    But listening is never an error.

    A listening company is a significant and bold evolution of the original Dell direct model -- moving from direct model and mass customization and price differentials to connections and listening with customers that nurture and build relationships -- on the web, one at a time, and revolutionizing business and the web, just as happened in the web 1.0 e-commerce era. It is also a big differentiation too. A solid and good one.

    Finally, not mentioned in these posts is Richard's discussion of how Dell had to stop a "drive out costs" culture and replace it with a "delight the user" culture. Seems like Dell's accountants drove the ship until it squeaked so badly it leaked customers and reputation. The lesson is that cost cutting may appear to be a good short term solution but, taken too far, will drive your customers away in droves. Dell found they went too far with a cost cutting approach. This culture change was significantly reinforced by a CEO change when Michael Dell returned to the Dell CEO position earlier this year. Several times throughout the evening Richard mentioned how he has been given, by Michael, fairly full latitude to address issues reasonably in the customer's best interest.

    There is also one key tool I noticed. He has a Blackberry on his belt and even keeps tabs on blogs while traveling and speaking; shortly after the Q&A he had to excuse himself momentarily to address an issue. I never got around to asking if his was a 24/7 job but it's obviously a 24/7 responsibility. (He does have a peer colleague at Dell who works with him on this activity.)

    Ryan Anderson reports on Richard's comments the previous evening in Ottawa:

    I think the comment that resonated with me the most was when Richard said that the main effect of blogging and interacting with the blogosphere was that Dell “started worrying less about transactional relationships and more about relationship relationships.”

    At the last eBay quarterly analyst conference eBay CEO Meg Whitman talked about Skype's need to "Delight the User". Yet there continue to be stories about lack of customer service responsiveness and only partially listening. She also talked about how Skype had taken too much to the bottom line, thereby letting cost issues drive the ship rather than customer experiences and satisfaction.

    Let's hope the new Skype CEO shares Meg's views and looks at Dell as a case study for both listening and delighting not only those Skype users who also blog but also those who participate in the forums. May Skype regain some control of their agenda by proactively joining and engaging in the user conversations.

    Two caveats:

    I cannot complain about my own user experiences; my single user Skype operations tend to run fairly smoothly, but, having run a tech support operation, can appreciate the user frustration when it takes four days to get a response. On the other hand, basic Skype is free so maybe they need a service plan or two for servicing the free product on an ongoing basis; certainly a concept that has worked for companies built around Linux such as Red Hat and Digium.

    Skype has listened to a few issues recently, such as the "config.xml" issue when Skype 3.6 was released but it's often "on the rebound". Good listening requires acting on the first promptings from the field, especially if one is hearing them from more than one independent source. That requires a cultural change with direction and support from the top in terms of overall company culture and policies; it requires enabling those employees closest to the users to take action on their own initiative.

    In closing I should mention that Richard is the second Dell employee whom I have met with "blogosphere" responsibilities. I have also had, on a couple of occasions the pleasure of meeting Lionel Menchaca who is responsible for Direct2Dell. Both have impressed me with their frankness and genuine enthusiasm for engaging Dell in "naked conversations".

    Update: within two hours of posting this, I find a post today from Shel Israel: Lionel at Dell weighs in on the blog council; Shel closes with this:

    Has blogging saved Dell? Of course not. It takes much more thn some cool blogging and Twittering to do that. It takes better product and a whole lot more. But social media has taught Dell that it is good business to listen to customers and that's a big slice of the success pie chart.

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    Skype a librarian

    University of Waterloo's "Ask a Librarian" screenshot courtesy of Jenny Levine, the The Shifted Librarian, one of my favorite bloggers.

    My notes:

    1. The "IM a Librarian" information and widget, courtesy of Meebo's MeeboMe. No download required.

    2. Skype not supported by Meebo (absent Skype offering a web service API for IM).

    3. Office hours (four hours a weekday) published at point of contact. A static presence signal, but still useful.

    4. No call center-style tools for supporting after-hours contact (IM bots to serve up FAQs and TRELLIS catalogue searches), scaling to multiple librarians when demand spikes, or augmenting live conversation with translation, white board, file transfer, video, etc.

    5. IM and Skype were prioritized (higher on the page) than phone numbers or email.

    Jenny observes the University of Calgary added MeeboMe widgets "everywhere - on search results, item records, and my favorite, the “no results found” page. That last one is particularly brilliant, as it provides a lifeline at the point of need at a dead end for patrons."

    December 07, 2007

    Mechanical presence indicator: I'm in the mood for love

    I love this dial for love. "I will be ready for love at 1pm." Context, time, and access limited to those close by.

    Limitations of this promotional item for Estonian portal Buduaar.

    • One state (always ready for love),
    • One context (only readiness for love vs. readiness for other things),
    • 12-hour day (vs 24 hour day here on Earth),
    • analog-only, not connected to the Internet

    Photo by Siim Teller.

    Receiving a Call in North America from a 3 Skypephone...

    I just received a Skype call from Andy Abramson; he was sitting in a London Taxi (those reputable black cube-shaped "private hire" boxes with wheels) calling me from a 3 Skypephone at no cost to him. Voice quality was excellent; no interruptions or static. He was calling over a 2.5G GSM/EDGE connection on 3.

    Apparently when you turn the phone on it starts up with a iSkoot splash screen; his only complaint was that, although he could use Skype IM,  the T9 keyboard probably would, in practice, limit one to sending "Grunts and Groans" (yes, no, emoticons, etc.) as opposed to any lengthy text messages. But it's certainly useful for providing presence information and for following a chat thread involving others who have access to Skype chat via a QWERTY keyboard.

    And now I'm returning to iSkoot on my Blackberry with a full QWERTY keyboard....

    Skype Developer Program in Flux II: SDP Team's Accomplishments

    Leaving a program to which you have been strongly committed can be a very emotional personal experience. In a follow up to the news released in my post yesterday about changes in the Skype Developer Program, Paul Amery, who headed the program since August 2006, has very professionally authored an Exit Letter which has been posted on the Skype Developer Blog by Antoine Bertout, Developer Partner Relations Manager. I can certainly concur will Paul's summary of the team's accomplishments during his tenure:

    • We created the route to market you requested, in the shape of Extras Manager since 3.0 launch
    • Downloads of third-party apps have increased from a few thousand a month to 40m downloads in 12 months
    • Finally, we’ve made progress on Web Services. wolli will keep you posted on plans for the Directory Web Service, open sourcing plans and the shape of Client APIs
    • Thanks to sterling work from Antoine, partners and press are reporting healthy relationships with SDP
    • Events in Tokyo, San Jose, Prague and New York help you meet us often
    • Comms are much better, I kicked off a monthly newsletter, and Halina is working hard on a new Devzone rebrand and launch. It looks good.

    Once again, Paul, and I'm sure the Partners join me in this, thanks for your program leadership and accomplishments. As I was told by a mentor when I started my career in the technology business many decades ago: "The only constant in this market is change".We know this is only a juncture in your career and there is an opportunity out there somewhere for your skills and experience.

    (Photo taken at eBay Developers Conference, Boston, MA, June 2007)

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    The Skype Social Network: Three Values

    How do Rachel Happe's and Chris Brogan's Three Untapped Values of Social Networks apply to real-time social networks like Skype?

    "Social Networks Capture Unstructured Information Well"

    Skype IM and voice calls remove barriers between thought and utterance. Skype makes it easy, convenient and safe to talk informally, like blogs, wikis, twitter, and mobile texting. Skype gets out of the way of just plain talking. Contrast that with the formal tone of writing memos or more structured communication, like reports or proposals.

    Capturing Skype conversations is easy too, almost automatic. You can set your Skype Privacy settings to keep chat history forever. A handful of audio recorders can capture voice calls (PrettyMay Recorder and Sharer, Skylook, Callburner, Evoca Call Recorder, Pamela, Call Recorder for Mac OS X, AfterBeep). Pamela even captures video calls. Skype's History tab shows Skype for Windows Events panel and History tabwhat you missed and what you did.

    Your records augment personal memory. Moving them into shared spaces (like blogs, wikis, podcasts) contributes to collective memory, and to increase their findability.

    "Social Networks Provide a Trust Filter"

    Do you live in a world of information overload? Your friends help filter the spew, as do your colleagues and other trusted sources. Finding the good stuff, the relevant bits, is a often a team activity.

    People earn your trust by a mix of

    • social endorsement (friends of friends),
    • familiarity (you trust those you know), and
    • experience (Courtney knows his hockey).

    Skype makes your social experiences explicit and searchable, at least by you. For example, you can see how often you've talked with someone.

    Your conversational history has always informed your choice of information sources. Now you can see it plain as the data on your screen. mysocialnetcloseup

    More to the point, social networks apply the wisdom of crowds to our news filters. This brings the judgement of many people to search relevance, emphasizing the judgement of those you trust more than strangers or those you distrust.

    "Social Networks Improve Information Speed"

    Velocity matters. Information gets stale fast and advantages go to the early bird.

    Both flow and speed are rising. Ten years' ago, the early blogosphere spread ideas when search engines got around to them, hit or miss. Later, RSS feeds made updates nearly real-time. Now aggregators like Bloglines and Google Reader feed your inbox with the latest updates from your trusted sources.

    Skype speeds up transmission. Skype is a real-time, word-of-mouth, narrowcast channel. Skype lets you change the nozzle from a laser stream to a wide spray with direct chats, contact groups, persistent group chats, and the Skypecasts service. 

    But it's not just the technology...

    Your social circle creates lots of information. Information created near you (social proximity) means fewer hops from start to finish, less distortion and less time. With some channels, like microblogging, people spend less time writing/editing/optimizing; that speeds things up too.

    Not all circles are equal...

    Memes propagate better on social trust and on proven communication channels.

    • How much does your circle share?
    • How often and well do they add metadata, nurturing each others' data adding tags, links, comments?
    • Does your circle overlap with related circles?
    • Do interpersonal skills smooth over rough spots?
    • Does your circle replenish members, keeping your membership at a workable level?

    Skype helps you garden your social network. Skype's persistent group chats cultivate trust slowly, with little pressure. Skype's international flavor also helps cross geographic and cultural divides.

    These three capabilities (capture, social filtering, and distribution) build on Skype's value as a knowledge management and collaboration tool.

    December 06, 2007

    Skype Developer Partner Program in Flux

    While I initially learned of this from a Facebook status update this morning, Skype issued the following statement early this afternoon:

    Change has always been a constant at Skype and will continue to be. We will keep re-shaping our business to take advantage of the immediate and short-term opportunities in front of us. In this context, Paul Amery & Lester Madden have moved on from their current positions and we’re working closely with them to support them through this process.

    In addition I have learned that responsibility for the Skype Developer Program has been moved to Tallinn under Peeter Mõtshüla who, in turn, reports to Sten Tamkivi, GM of e-Commerce and Estonia operations. Peeter, who has been instrumental in developing the Skype public platform roadmap, will be attending the New York Developer event planned for next Monday along with Antoine Bertout, Skype Partner Relations Manager.

    Anyone who follows my posts in Skype Journal knows that I am a disciple of Alec Saunders' Voice 2.0 Manifesto (Adobe Reader required), whose thesis is that applications are the value creators in a Voice 2.0 world. Having worked with several of Skype's Developer Partners over the past year and a half, we have seen the evolution of a range of collaboration, conversation recording/archiving, call center and other ancillary offerings that provide value creation for their customers while reducing business operating costs.

    If there is one constant to all these partners, it is their entrepreneurial belief in Skype as a business process facilitator and that Skype's best opportunity for revenues resides in disrupting legacy communications infrastructure with more flexible, more readily adaptable, lower cost business solutions. They have invested six or seven figure numbers in developing their Voice 2.0 offerings; let's hope these changes allow their applications to flourish in a win-win-win environment for Skype's Partners, the partners' customers and Skype itself.

    In closing, my thanks to Paul and Lester for all the assistance they have provided over the past year and-a-half. Andy's network tells him that Paul had made significant contributions to the evolution of the Skype Developer Program.

    Related posts:

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    December 05, 2007

    WebDialogs Unyte Re-emerges out of IBM SameTime Group...

    ... former WebDialogs CEO, now Lotus SameTime Director of Operations and Strategy, Lou Guercia leads a web seminar positioning the WebDialogs offerings, including Skype Extra Unyte Plus (to be renamed Unyte Share), within the overall SameTime product offering. Is IBM about to license Skype for real time communications technology?

    Normally I don't get into the predictions business and I do my best not to violate any confidences, especially when there is embargoed information that could affect the stock performance of a company. What I report on this post is purely my own speculation as a result of having my ear to the ground over the past few weeks and pulling together seemingly independent comments and information to arrive at what amounts to a possible, but still speculative, conclusion.

    While many have speculated that Skype should play a "portal" role in social networking, my contention is that Skype is first and foremost a communications service that should enhance real time conversations across many portal and other collaborative services. Skype's focus for research and development, marketing and business development resources should remain on building out this real time conversation infrastructure tools, not getting into businesses which would require a complete new set of business models to succeed (in a very competitive market space).

    Recently I attended an press event for Check Point, a pioneer in securing Internet-based transmissions for the enterprise market (and more recently publisher of the highly regarded Zone Alarm security software for personal PC's). I first encountered Check Point in the commercial Internet pioneering days of 1994-1996 A key point in the recent Check Point presentation was that, to this date, they have stuck to their knitting and are one of the most respected brand names when it comes to enterprise communications security. From their website: "Check Point’s PURE focus is on IT security with its extensive portfolio of network security, data security and security management solutions."

    In the same way Skype, with continuous improvements to evolve its real time voice and video conversation infrastructure1, does not need to divert its time and resources to what are effectively social networking services that aggregate and support "friendship portal" networks and require a totally different business model. In a more formal way, Skype has started down the path of portal partnerships with the announcement of a forthcoming relationship with MySpace. In this post I present some enough information "crossing my desk" in the past days to question whether Skype is about to announce a partnership with one of IT's pioneer enterprises who has taken to growth through acquisitions and partnerships.

    Back in August, IBM's Lotus SameTime division acquired Skype Developer Partner WeibDialogs, publisher of the Unyte Plus Skype Extra for desktop and application sharing as an escalation of a voice and/or chat conversation . WebDialogs CEO Lou Guercia and his team at WebDialogs went through many trials and tribulations to make Unyte desktop sharing and other web conferencing products a success. They targeted both retail customers, especially as a Skype Extra, and web conferencing resellers, of whom they had signed up over 50.. Yet, other than for a brief update discussion at the end of September, the WebDialogs team has been low profiles while getting the dust settled and establishing their legs at Lotus SameTime.

    When a web seminar, with Lou presenting, was announced for Tuesday (yesterday) afternoon to announce the revamped Lotus SameTime line-up, my interest was piqued and I registered to attend the event. For the seminar Lou deployed the Lotus SameTime Unyte Meeting service; I logged in via a web browser, no downloads, quite easy to launch. Then Lou started going through the product line - SameTime's legacy premise-based web conferencing offerings for enterprise installation and three new SaaS (Software as a Service) offerings SameTime Unyte Meeting for voice and web conferencing "for the price of a phone calls", the new SameTime Events for group events involving 5 to 500 participants and finally, purely for enhancing real time voice conversations, Lotus SameTime Unyte Plus (to be renamed Unyte Share) where simple desktop and application sharing is required as part of a standard business conversation. On talking about the last offering, Lou recalled how Unyte Plus truly is the fastest growing instant collaboration plug-in on market, largely as a result of working with Skype where Unyte has seen over 1.3 million downloads in the past 12 months.

    When talking about Unyte Plus, Lou had more to say about Skype:

    • "Now that the dust has settled with respect to integration into IBM, we are redoubling our focus on partnership development with Skype."
    • "Skype is largely a consumer based service."
    • "Skype provides the best VoIP to PSTN gateway and points-of-presence on a global basis; Skype has become.the leader in taking voice to PSTN gateways."
    • "IBM personifies excellence in technology, support and coverage in market."
    • "Does it not makes sense to leverage off and trade off what the combination of Skype and IBM SameTime group are good at to bring to the table and the leverage the SMB market?"
    • "IBM is planning on spending more time with Skype and other big brands."

    But that's only half the story because in the Q&A following his presentation, Lou was asked about SameTime support for video conversations. Lou went on to announce expectations for an announcement of a video calling service in several weeks but then expanded on that comment; here are my notes of what he said:

    • Video announcement within next several weeks.
    • Not doing video at expense of partners; no talking head video.
    • Committed to providing a multi-media web conferencing experience; this not only
      entails sharing live web content along with application sharing and a library of published documents,
    • Enabled for chat, file transfer; done securely and in an encrypted fashion.
    • Also audio casting recording and ability to share video
    • Won't be at expense of partners. Would not have broken down screen.
    • absolutely behind video.

    Question: with IBM pursuing excellence on a service that comprises voice, video, chat and file transfer in a secure, encrypted environment, and with the stated goals of "working with their partners", would this not result in a situation where IBM would be licensing Skype technology to provide a comprehensive real time multi-media communications infrastructure?

    Over the past few weeks I have learned that Skype is putting resources and recruiting into improving core audio and video quality while IBM has been leveraging partnerships to fill missing holes in their technology. In today's presentation Lotus SameTime division talked about voice as a key element of their entire line of Unified Communications and Collaboration offering (IBM calls it UC2) .

    Would it not be a fair prediction to assume, given:

    1. The statement of IBM's ongoing search for excellence,
    2. Skype's investment into ac knowledgeably improving both audio and video quality and performance
    3. The more intensive exposure of IBM SameTime's Unified Communications and Collaboration team to Skype over a few months
    4. WebDialog's pioneering partnership work with Skype
    5. Not only Skype's high quality voice and video but also more comprehensive real time conversation offering incorporating auxiliary services such as securely encrypted file transfer and chat,
    6. IBM's expressed desire to work with its partners
    7. Microsoft's current campaign launching their Unified Communications Services,

    that IBM is investigating at least a licensing partnership for incorporation of Skype technology into its various SameTime real time communications offerings where appropriate?

    1 While testing Skype's recently launched High Quality Video, I have had many comments on the noticeably improved voice quality resulting from Skype 3.6 for Windows as well, providing better echo cancellation and improved quality for low bandwidth situations.

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    December 04, 2007

    Radio Free Asia: A Skype Facilitated Broadcasting Service

    Skype has become a vital tool for not only keeping their reporters in touch but also for delivering high voice quality reports and more effective technical support.

    Broadcasting in nine languages, via short wave radio (primarily), Internet and satellite feeds, to several southeast Asian countries where open sources of news and information are lacking, Radio Free Asia competes with Deutsche Welle and BBC for southeast Asian ears; from their website:

    RFA is a private, nonprofit corporation that broadcasts news and information in nine native Asian languages to listeners who do not have access to full and free news media. The purpose of RFA is to provide a forum for a variety of opinions and voices from within these Asian countries.

    I recently had the opportunity to interview Radio Free Asia's Chief Technical Office, David Baden, to learn more about how RFA is dealing with their voice communications requirements.

    RFA has recently incorporated Skype into their operation, largely for voice conversations. Initially they had been using Net2Phone for low cost voice communications but with ownership changes and other happenings at Net2Phone they had to find a new service. Interestingly enough the original trigger for using Skype was its ability to manage billing and accounting related to a VoIP service. They had found many of their ~100 reporters and stringers migrating to Skype on a personal basis; the Skype Business Control Panel provided a path to consolidate and manage all their voice communications amongst their many offices in southeast Asia, including an office in Hong Kong that is a legacy from the British colonial period.

    Their primary goal for using Skype was initially to reduce voice communications costs amongst their own offices; however, this has expanded to call recording for interviews. For IM they had been using Jabber due to its interoperability amongst various IM platforms and did not change when introducing Skype. As their users get more experience with Skype and its features, they are expanding their use to include features such as conference calling and video calling.

    We then moved into discussing the realm of call recording, With the invocation of Skype, reporters naturally started asking how they could record their interviews. In their research of recording options they had requirements such as the ability to easily record both sides of an interview conversation and to maintain the original conversation's voice quality. First they found that Skype was the only voice service with the range of evolved "add-ons" required to provide a complete recording capability; then they had their technicians determine which applications to evaluate. Working with some of their field staff and producers, they elected to go ahead with Pamela (and their new version 4.0) for the following reasons:

    • ability to record into WAV files (to maintain the original conversation's quality)
    • ease-of-use (they are working with reporter who require simplicity of operation)
    • reliability and sound quality

    WAV is important for use of interview segments as sound bytes. When doing a report they don't want to lose voice fidelity (through recording to MP3 and back to WAV) as they edit sound bytes into a report that is done as a WAV file.

    Ease-of-use includes the auto-start and auto-stop of recording as well as easily locating the resulting file on the reporter's local PC. Once Pamela has been configured there's not a lot of "real time" thinking required to save, name and recall a file. As a side benefit these logistics also contributes to avoiding accidental loss of an interview.

    They are intending to use the Mega Emotion Sounds Player feature to incorporate sound bytes into their reports, viewing it as a tool for a live report. Repeatedly David mentioned the importance of the overall voice quality of Skype, providing a much better quality than standard phone lines. Overall he stated, "It beats the 'old days' where a reporter just holds a cassette recorder to the phone" to introduce a sound byte into a live report. They are looking forward to seeing what other features within Pamela they can use, such as voice mail, in the course of their normal operational processes.

    Some other comments David had about Skype use:

    • In addition to enhancing the services available to reporters, they are also using Skype for technical support calls, providing support out of Washington to their staff worldwide. And because the calls are either free or very low cost, they find their tech support is more effective since the people involved do not feel they are under a time constraint. For instance, they can wait while a user tries out a suggested fix rather than arranging a call-back.
    • Again, as a result of no time constraint, reporters can do more "in-depth" interviews.
    • Skype overcomes phone line limitations into various countries, independent of carrier relationships between various countries' telecom service providers. No longer are they limited to whatever relationships and bandwidth AT&T, MCI and others have for services into, say, Hong Kong, Viet Nam or South Korea. They can actually count much more on making a call connection when using Skype.
    • While, along with Skype Journal, access to their website is blocked1 in countries such as China, Skype's encrypted peer-to-peer technology provides a shield against blocking of Skype calls into some of the countries they target their broadcasts to. In fact, he views China as having all the characteristics of an enterprise's intranet, including the ability to manage website and other traffic. But Skype knows something about traversing firewalls.

    Lower calling costs, higher quality interviews and reporting, ease-of-use and more effective internal communications and support would sum up RFA's experience with Skype.

    1 Appears that the Great Firewall of China test site is down until Feb. 1, 2008.

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    December 03, 2007

    High Quality Video: If You Don't Have It...

    ... but end up on the receiving end of a video call where High Quality Video was viewed unidirectionally, Skype has a brief marketing message for you. Sent to me by a person who had been viewing High Quality Video sent from my end of a Skype call but did not have one of the cameras that support High Quality Video at his end. Only lasts for a few seconds after the call is completed. In blue at the end is a "Find Out More" link. Non-interruptive marketing.

    December 01, 2007

    New Skype for Mac 2.7 Beta Release...

    ... addresses video and Leopard issues.

    Good news for Mac users. Earlier this week Skype released a new build of Skype for Mac 2.7 beta with two new features:

    Leopard compatible – if you have the latest Mac OS X 10.5 then you can use Skype with confidence.

    Better video resolution – your video conversations are now set at a whopping 640 x 480 pixels by default with up to 25 frames per second. If your webcam can handle this resolution you’ll soon be appearing in an improved and bigger format on friends screens.

    I'll be looking to test out the video calling with all my acquaintances who have been caught up the recent outbreak of Mac fever to discover how it performs with a Windows user with High Quality Video. I would also appreciate confirmation that the issues with Leopard have been resolved.

    Keep in mind Skype's caution: "Beta releases may be a bit rough about the edges so we recommend you only downloand if you are happy with the odd quirk or hiccup."

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    Expanding the High Quality Video Experience and Observations

    In getting a better handle on Skype's recently launched High Quality Video service it was necessary to try a few scenarios "outside the box".

    Over the past ten days I have been doing various tests to determine where to position Skype's High Quality Video including:

    • comparison with SightSpeed
    • working with a Mac at the other end
    • working with parties who do not have the necessary hardware to send High Quality Video.

    High Quality Video vs SightSpeed

    I have always been an admirer of SightSpeed since its launch at the "last Comdex" about five years ago. For 320 x 240 @ 30 fps video it has tended to be the benchmark standard. When testing Skype's High Quality Video with "Phone Boy" Dameon Welch Tuesday evening we had an ideal scenario for doing comparative testing. We were running Skype High Quality Video and SightSpeed on exactly the same platforms and network connections, neutralizing all those variables from the equation. And we were both using the new Logitech webcams with Carl-Zeiss optics and Right Light Sensing, so that was not a variable either. Also it was actually the first time I had run both Skype and SightSpeed at about the same time and picked up a few other differences.

    • Audio quality: while I was not listening for it in particular, when using one and then the other sequentially, the superior sound quality of Skype was quite noticeably evident. Not sure of the audio bandwidth technical specs for either but my ears simply sensed crisper and clearer audio quality with Skype.
    • Video: of course, with support for 640 x 480 resolution @ 24 - 30 fps, Skype High Quality Video provides four times the picture size. SightSpeed, over a 384 kbps network connection, runs at 320 x 240 resolution1; the images above have been proportionately reduced to fit within the blog width. SightSpeed's quality legacy was helped significantly by the fact they were running at 30 fps at this resolution. But, aside from image size, we found some significant differences:
      • Color: the images on SightSpeed tended to have a purplish hue whereas, while the Skype images were overall slightly darker, they had more natural tones.
      • Motion: when waving hands and putting up fingers we found that Skype maintained the crispness of image while SightSpeed had significant ghosting.
      • Dynamic range of image lighting: light sources such as ceiling room lights can tend to saturate the camera; I have now had two situations where the light source of this intensity was compensated by the Skype software (even relative to the "raw" QuickCam software). It tones down the intense light source to the point where surrounding objects are more clearly identified. Note also the clarity of the window details in the left background in the Skype image. If there were any criticism it would be that it can tend to slightly darken the rest of the image. However, it is not an inhibitor to image quality nor does it introduce any "ghosting" associated with hand or head motion; most importantly, it was not distractive to the ongoing conversation.
    • File transfer user experience: With Skype, doing a file transfer of a video image is a much simpler process. Click on the camera icon, a snapshot is taken and placed in a separate window. Within this new window is a "File Transfer" icon which, on clicking, gives you the option to send an image file to your called party or to another Skype user. Basically, three clicks and the image is captured and sent. With SightSpeed you have to store the image as a file using, say, SnagIt, and then click on a Send File button and then browse to locate the image on your PC. Becomes a very efficient ninth approach to file transfer when using Skype.
    • Friday afternoon Dameon and I had a second call to confirm we could repeat our experience and observations. Towards the end I put the video up to full screen 1650 x 1080; for the final fifteen minutes of the call it was almost as if Dameon was sitting on the other side my desk. Occasional pixelation but not distractive to the conversation. And the High Quality Video logo was present for most of the call.

    While we have certainly seen superior performance with Skype Video in our tests, we can fully expect that SightSpeed and others are doing the research and development to upgrade their services also. SightSpeed remains the leader for high quality multi-party video conferencing with their recently introduced SightSpeed for Business. But, with a search in place for additional video developer talent at Skype, we can expect further advances from Skype. As always usage and adoption will be driven by the overall user experience for various user requirements, whether business conferencing, full motion video or multi-modal real time personal conversations.

    Video Calls with Mac Users

    With the outbreak of Mac acquisitions amongst my network of contacts, it was worthwhile to check out the video calling experience with Mac users. I have had at least four contacts with whom I was receiving reasonably good quality; two were transoceanic, talking with traveling callers in hotel rooms in Estonia and Germany. Most had modified their config.xml so that the MacBook's iSight camera would send in 640 x 480. Common to all the calls was that we would, at a minimum, see 640 x 480 @ 15 fps bidirectionally. While the Skype for Mac client does not support any logo identifying High Quality Video reception, I occasionally would see my end identified as transmitting High Quality Video but would not call it sustainable. On the other hand over the 30 minutes or more of both the transoceanic calls, the frame rate maintained a minimum of 15 fps for most of the calls; picture quality was certainly crisp with a minimum of motion ghosting, if at all.

    Skype and Logitech tell me they would like to work with Apple; however, they require more assistance than is publicly available in terms of ability to make modifications to facilitate High Quality Video. Sounds a little like the attitude that Apple took initially with respect to third party applications on the iPhone.

    Video Calls with Single Processor PC's

    While one can certainly make Skype video calls to Contacts on single processor Windows PC's, there is no guarantee of quality or even the ability to receive High Quality Video. Out of several attempts only an Inspiron 6000 with a 1.6 GHz processor was able to receive High Quality Video with any sustainability; in fact, with Skype 3.6 installed, the High Quality Video logo would appear in the video image. On the other hand, one can have a reasonable quality video call with contacts using these PC's. In some cases, the video reception improved on the single processor PC if the other party closed one or two CPU-intensive applications.

    The Webcams

    There certainly are some features of the Logitech Carl-Zeiss equipped webcams that contribute to the performance including a wider angle lens, the Right Light sensing, an autofocus capability that focuses on business cards as close as three inches from the camera but yet having a significant depth of field. Most impressive is the Right Light sensing which has been picking out images in a <50 watt desk lamp situation in an otherwise dark room.

    Summary

    As Dameon has summarized "Under the right conditions, Skype's High Quality Video kicks SightSpeed video quality to the curb." Certainly we have had a couple of excellent quality conversations over the past week and found it was not only a more impressive but also a more "natural" experience. Keep in mind Skype's High Quality Video was targeted towards "head and shoulder" images with occasional transient movement. Skype VIdeo's intelligent adaptation to CPU load and end point network conditions certainly help to maintain the overall quality of the video call experience even when conditions drop below the benchmark for full High Quality Video .

    Skype's High Quality Video certainly sets some new benchmarks for video conversation performance; it is probably Skype's most significant feature introduction of this past year. When incorporated with all the other real time conversation features of Skype and the auxiliary services, such as file transfer and archivable instant messaging, Skype has set new benchmarks for the overall real time conversation experience.

    As with any new CPU-intensive application, we are at the beginning of an era of seeing hardware capable of providing higher resolution real time video and learning what are the technology demands for such a requirement. It's a great example of the innovation that drives this industry; I'm sure we'll be seeing over the next year both competitive communications services and hardware vendors attempting to match or surpass the performance we have seen here.

    Previous and Other Bloggers' Posts:

    SightSpeed will support 640 x 480 provided there is a 1.5 Mbps download and upload bandwidth available. However, while most broadband services support in excess of 1.5 Mbps download, they cap out at 800 Kbps or less for upload.

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