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January 31, 2008

PamFax to the Rescue...

Last weekend I traveled to Erie, PA to attend a recognition event involving the Erie Otters junior hockey team; this is a development league for players who eventually end up playing professionally in the National Hockey League. I had ordered my tickets through Ticketmaster last fall when I first learned of the event.

But I drove down only to realize I had left the tickets at home; it's a three hour drive plus time clearing US entry (not excessively long this trip). I did, however, take along my laptop. So, after checking into my hotel, I searched for the confirming email (with help from Windows Desktop Search), looked up my hotel's fax number and then "printed" it to PamFax. Two minutes later I picked up a printed copy of the email, with all the details of my ticket purchase, at the front desk of my hotel.

It was an enjoyable evening for all, especially my neighbor's son, whose leadership of the team when they won a championship five years ago was the reason for the recognition. Thank you, PamFax! (and the Skype Extras infrastructure that made it possible).

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Jonathan Christensen Discusses High Quality Video on Squawk Box

Earlier this week I mentioned that Jonathan Christensen would be appearing on Alec Saunders' daily Squawk Box this morning to answer questions about Skype High Quality Video. The session has now been posted as a podcast on Saunderslog. Well worth a listen to get answers to how High Quality Video evolved at Skype as well as some details of how it was a full end-to-end effort on the part of Skype, Logitech and On2 Technologies to meet Skype's goals.

As an indication of interest, normally there may be four to six participants on a Squawk Box con call; today there were thirteen.

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January 30, 2008

eComm2008 blog: Peter Saint-Andre on Presence

Peter Saint-Andre is Executive Director of the XMPP Standards Foundation. XMPP (formerly known as Jabber) is today's leading instant messaging protocol. As Skype users know well, IM is nothing without simple presence signaling. Lee and Peter talked about emerging presence.

Lee Dryburgh, host of the March Emerging Communications conference (co-sponsored by Skype Journal), interviewed Peter Saint-Andre (mp3, 48 MB, 50:00).

ecomm-rethink-interviews-01Some highlights:

  • Presence is real-time digital identity

  • Presence shares short lived attributes of "me-now".

  • TBD: how to route presence to the right people

  • TBD: how that shared presence prompts conversations and interactions

  • Needs work: presence resolution and granularity

Lee:

"We are heading into an era of super connectedness between people, people and machines, and across the offline and online worlds. Evolved presence and lifestreams will be very much the plumbing to build that highly-woven fabric."

Photo by pdcawley.

On2 Powers Skype High Quality Video

At CES 2008 three weeks ago I had the opportunity to spend some time with Bill Joll, CEO of On2 Technologies, who has been providing the video codecs used in Skype. Founded in 1992 and having done an IPO in 1999, On2 has become the codec power behind not only Skype but also the Adobe Flash Player and, more recently the creation of QuickTime files for viewing on the iPhone and iPod Touch.

Fundamentally On2's claim to fame is to provide more efficient compression such that video communication requires less powerful resources than required for standards-based video codecs, such as H.264. Using On2's VP-7 codec, they were demonstrating, at CES, HD video running on 1.7 GHz platforms; video that would otherwise require a 2.8 GHz platform for the same performance using H.264. Bill's statement to me was that "the H.264 standard would require the three times the processing power of a video service using On2's VP-7".

On2 supplied an earlier version of this codec for the initial Skype video offering two years ago. More recently I reported on the launch of Skype's High Quality Video mentioning how Jonathan Christensen and his team searched out technology to meet their High Quality Video standard of 640 x 480 @ 30 fps over a minimum 384 kbps Internet upload connection. Having determined that the new Logitech webcams with Carl-Zeiss optics were appropriate for their requirements, they and Logitech personnel worked with On2 to make special adaptations to the VP-7 codec to facilitate meeting Skype's quality standards, optimizing the video codecs for "moving heads" typical of Skype video calls:

Skype has used On2’s award-winning VP7 video compression since 2005. VP7 technology is designed to provide superb video at very low data rates and perform efficiently on low-power processors. The new VP7 update is specifically designed for video conferencing, using optimizations targeted at stable camera video and processor scalability.

'In conjunction with Skype and partner Logitech, we have been able to optimize VP7 to achieve video-quality improvements while maintaining tremendous bandwidth efficiency,' said Bill Joll, president and CEO of On2 Technologies. 'These are remarkable results for video conferencing. Users will find that they can get lifelike High Quality Video at 384 kbps, a fraction of the bandwidth of most broadband connections.'

In one sense we can see the power of the On2 VP-7 codec when comparing Skype's High Quality Video's ability to run on connections with speeds as low as 384 kbps while SightSpeed can currently only run 640 x 480 @ 30 fps over a minimum 1.5 Mbps connection.

During the CES show and in a later press release related to their participation in the upcoming Mobile World Congress, it becomes apparent that On2 is attempting to find ways to provide full 720 x 1280 HD video transmission while minimizing processor and bandwidth resource requirements. Currently HD resolution would be possible with Skype video by a simple modification of a certain Skype file but only at 15 fps; however, this also tells us something about why Skype chose to limit their current High Quality Video standard for a "consumer" environment.

We also talked about multi-party video conferencing. Using the current Skype video technology but with software to manage the logistics associated with multiple participants visually while synchronizing the audio, it would be possible to carry on a video conference call without the need for a central server. (Hint: for practical multi-party video you would probably use four 320 x 240 windows to fit all the images onto most desktop real estate.) Of course all participants would have to meet the minimum hardware requirements for High Quality Video. But I have no information from Skype as to if and when such an offering will become available.

Bottom line is that On2 has become a critical component of Skype's video technology portfolio and appears to be taking the steps to continue this leadership role.

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January 29, 2008

Skype's Jonathan Christensen To Be Guest Participant on Squawk Box

For the past few weeks, Alec Saunders, CEO of iotum, has been hosting Squawk Box, a daily conference call discussing IP communications industry issues with anyone who wishes to join the call. Naturally he uses iotum's Free Conference Call service on Facebook for these calls. Occasionally he has been able to line up a featured guest who brings a special interest to the discussion..

Thursday at 11 a.m. EST (GMT -5) Jonathan Christensen, Skype's GM for Audio and Video, will be participating to answer questions about the evolution of Skype's technology, especially the recently launched High Quality Video.

For reference here are Skype Journal's previous posts about High Quality Video:

I have been using the High Quality Video for a few months now; my contacts continue to complement the quality of the video they are seeing. 'Nuf said!

Conference Calls Amongst Your Facebook Friends

Accessing Free Conference Calls on Facebook:

If you are a Facebook, member simply go to the links in the text above. If you are not a Facebook member, send an email to alec@iotum.com to request information on how you may join this call. SkypeOut access: if you are outside the U.S. and have a SkypeOut account, you may use SkypeOut to access the conference number to minimize long distance charges.

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Skype 2007Q4 - Currency corrections show no growth in revenue per user account

From the quarterly results published by eBay, we could conclude that

  • the revenue of Skype grew by 76% year to year
  • registered user accounts grew over the same period by “only” 61%

Therefore we could conclude that the revenue per user account has been rising.

However, although it is owned by eBay, Skype is still a European company. 83% of the revenue comes from outside the United States!

All Europeans know that the US$ has lost an important part of its value the last years compared to the Euro. Or is it the other way around: the Euro has become stronger? See for instance the currency exchange rate charts on Yahoo.

In the graph below, the Skype revenue is plotted as well in € (euro) as in US$.

We clearly see that the growth in € is lower than the equivalent in US$. “Only” 58% € growth year to year. Still a very good increase!
Now, what about the revenue per “user account” in €?

In US$ it is rising, BUT... in € the revenue per “user account” shows a decreasing tendency!

Who told me some months ago on this blog: “there are lies, big lies, and statistics”? ;-)

[Editor: Yet another reason for Skype to report an "active accounts" figure the way facebook and other membership sites do.]

Jean Mercier is the world's foremost Skype Numerologist.

January 28, 2008

GigaOm Guest Post: Skype On The Go

Many of our readers probably also follow GigaOm, often regarded as one of the premier weblogs tracking developments in businesses built around evolving technology and the technology innovations behind those businesses.

On the last Friday of 2007, GigaOm's founder and chief driving force, Om Malik, suffered a heart attack (at a rather young age); Om has sworn off smoking, cholesterol-infused diets and other vices that can contribute to such an occurrence; it appears that an exercise regimen will also be one outcome of his rehab. Om has been able to return home for his recovery and rehab; he has been supported by his team of reporters in ensuring that GigaOm's coverage of our industry does not suffer. He has been able to attend one recent event for a couple of hours but is otherwise making occasional contributions to GigaOm from home.

I lost my father at a somewhat too early age due to heart problems that were exacerbated by smoking. My oldest son is a cardiology fellow as well as an engineer; he has already been involved in the establishment and sale of one company that developed a device for relieving the obstruction causing heart attacks (if you get to the hospital within a few hours). He is not afraid to occasionally remind me of how to live a "heart healthy" lifestyle. And I am still here due to the skilled work of a cardiovascular surgeon just over two years ago; I also am on a program to manage blood pressure issues. So hearing of a story such as Om's hits pretty close to home for me. (And I know it was an eye-opener for Om's friend Andy .)

Shortly after word of Om's condition came out I was asked to write a guest post for GigaOm. Since there appears to be lots of confusion, ambiguity and misconception about migrating a VoIP service to mobile devices, I elected to follow up on Skype's "mobile" theme at CES 2008 with an overview post discussing what is behind Skype's current activity, availability and access on mobile devices; the post has been aptly named by GigaOm editors "Skype On The Go".

But, much more importantly, the ultimate tribute to Om would be if we all take the time to check out our own individual cardiovascular condition (Canadians can go here) and change to a lifestyle that contributes to a healthy heart. And make a contribution to the American Heart Association, the Heart and Stroke Foundation Canada or a similar organization in your home country.

Om, your team is doing a great job during your recovery; they are all to be commended. Special thanks go out to Carolyn Pritchard, GigaOm's Managing Editor and Chief Vancouver Canucks Fan, who so ably managed the editorial process that made this a much better post than I would have provided on my own. It was a terrific educational process for me. Finally thanks to Andy Abramson for referring me to Carolyn.

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danah boyd at Davos

danah boyd (lower case is correct) is an ethnographer of teenage onlife. Robert Scoble interviewed danah at Davos this week about her Ph.D. dissertation. This thirteen minute video is rich in observations and analysis on how and why youth are socialized in the United States.

Skype depends on people bringing their real social network into Skype's. Skype's large but linear growth suggests the impulse to share geometrically (one of me to many of my friends) is running into limits.

Natural barriers interfere with word of mouth propagation and the widening use of a tool. Social networks run into limits on

  • buddy list size (few people reach Dunbar's Number of about 150),
  • local network saturation (all of your friends only know each other, and you've all chosen to get in or out)
  • language gaps (have you Skyped someone in Uzbek lately?),
  • trust along the social graph (maybe you don't invite acquaintances the way you would your close friends and family), and
  • conversational conventions (topics you do/don't discuss, styles and modes you use to discuss them).

Another of these barriers may be "age segregation." danah describes this as young people limiting their relationships to people within one or two years' of their age. Sort of a very granular generation gap that isolates strata, and that limits memetic propagation within physical and online communities.

Nokia buys Trolltech

Nokia will keep Trolltech as a standalone company. Announcement. Congratulations!

Trolltech shows up wherever Skype is embedded in hardware and in many of its systems.

See also in Skype Journal:

News release below the fold...


Nokia to acquire Trolltech to accelerate software strategy

Trolltech's Qt based technology assets facilitate application
development for multiple platforms and devices.


Espoo, Finland and Oslo, Norway - Nokia and Trolltech ASA today
announced that they have entered into an agreement that Nokia will make a public voluntary tender offer to acquire Trolltech (www.trolltech.com), a company headquartered in Oslo, Norway and publicly listed on the Oslo Stock Exchange. Trolltech is a recognized software provider with world-class software development platforms and frameworks. In addition to the key software assets, its talented team will play an important role in accelerating the implementation of Nokia's software strategy.


Nokia will offer NOK 16 per share in cash. The board of directors of Trolltech has unanimously recommended that its shareholders accept Nokia's Offer. Holders of 35,024,830 shares, representing approximately 66,43 % of Trolltech's issued shares and votes have as of January 27, 2008 irrevocably undertaken to accept the Offer. Haavard Nord, Vuonislahti Invest AS (controlled by Eirik Chambe-Eng), Teknoinvest and certain funds managed by Index Ventures are among the shareholders who have agreed to tender their shares to Nokia.


The acquisition of Trolltech will enable Nokia to accelerate its cross-platform software strategy for mobile devices and desktop applications, and develop its Internet services business. With Trolltech, Nokia and third party developers will be able to develop applications that work in the Internet, across Nokia's device portfolio and on PCs. Nokia's software strategy for devices is based on cross-platform development environments, layers of software that run across operating systems, enabling the development of applications across the Nokia device range. Examples of current cross-platform layers are Web runtime, Flash, Java and Open C.


"The technology landscape evolves and, for Nokia, software plays a major role in our growth strategy for devices, PCs and the integration with the Internet. We continue to focus on areas where we can differentiate and add more value. Common cross-platform layers on top of our software platforms attract innovation and enable Web 2.0 technologies in the mobile space," said Kai Öistämö, Executive Vice President, Devices, Nokia. "Trolltech's deep understanding of open source software and its strong technology assets will enable both Nokia and others to innovate on our device platforms while reducing time-to-market. This acquisition will also further increase the competitiveness of S60 and Series 40."


Nokia aims to continue the development of Trolltech's products and support of new and existing customers. Nokia strives for an open
approach to technology that will encourage and support innovation in the industry, enable fast adoption of new technologies and advance healthy competition. Nokia embraces open source technology and will take further the open source development culture found in Trolltech.


"Trolltech and Nokia share the goal of accelerating the adoption of Trolltech's Qt based technology in the commercial market and in the open source community," said Haavard Nord, CEO and founder of Trolltech. Eirik Chambe-Eng, Chief Troll and co-founder of Trolltech continues "We are thrilled to join forces with Nokia. The company's innovative culture and resources will give our employees new and exciting possibilities and fulfill our vision of "Qt everywhere".


Nokia intends to continue to enhance Trolltech products through active and ongoing development, for both desktop and mobile. To
further stimulate industry innovation based on Trolltech's products, Nokia plans to continue to license Trolltech technology under both commercial and open source licenses.


The acquisition is subject to customary closing conditions, including acceptance by shareholders representing more than 90 % of the fully diluted share capital, and the necessary regulatory approvals. The complete details of the offer, including all terms and conditions, will be set forth in an offer document expected to be sent to Trolltech shareholders within two weeks. The offer is expected to be open for acceptance for a period of four weeks and to be completed in the second quarter of 2008. If the conditions to the offer are satisfied or waived, Nokia will have a legal duty to make a mandatory cash offer for or compulsory acquisition of the remaining shares.


About Nokia:


Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. Nokia makes a wide range of mobile devices and provides people with experiences in music, navigation, video, television, imaging, games and business mobility through these devices. Nokia also provides equipment, solutions and services for communications networks.www.nokia.com

About Trolltech


Trolltech provides cross-platform software development frameworks and application platforms. Trolltech's Qt is used in popular software such as Skype, Google Earth, Adobe Photoshop Elements, Lucasfilm and by more than 5000 customers worldwide. Trolltech's Qtopia has enabled a new generation of exciting consumer devices such as mobile handsets, video-phones, set-top boxes and media players. Trolltech's software has shipped in more than 10 million devices.


Trolltech's products enable companies to easily build and deploy software across a wide range of operating systems and electronic devices. The company serves desktop and embedded application providers, as well as consumer electronics and mobile vendors, who face challenges in delivering user-friendly and differentiated software. Trolltech enables customers to accelerate innovation, shorten time to market and increase revenues. Trolltech's software improves the user experience by increasing the appeal and quality of customers' applications on desktop and devices. The future proof Qt software allows developers to code less, create more and deploy anywhere.


Trolltech supports open source and commercial customers. The company has offices in California, U.S.A.; Brisbane, Australia; Beijing, China; Berlin and Munich, Germany; Oslo, Norway. It is listed on the Oslo Stock Exchange under the ticker symbol TROLL. For more information about Trolltech, please visit www.trolltech.com.

This communication is no offer to acquire shares or options in Trolltech. Such offer will be made only in accordance with an offer document approved under the Norwegian securities trading act and to such persons who may lawfully receive the offer.


It should be noted that certain statements herein which are not historical facts, including, without limitation, those regarding: A) the timing of product, service and solution deliveries; B) our ability to develop, implement and commercialize new products, services, solutions and technologies; C) expectations regarding market growth, developments and structural changes; D) expectations regarding our mobile device volume growth, market share, prices and margins; E) expectations and targets for our results of operations; F) the outcome of pending and threatened litigation; G) expectations regarding the successful completion of contemplated acquisitions on a timely basis and our ability to achieve set targets upon the completion of such acquisitions; and H) statements preceded by "believe," "expect," "anticipate," "foresee," "target," "estimate," "designed," "plans," "will" or similar expressions are forward-looking statements. These statements are based on management's best assumptions and beliefs in light of the information currently available to it. Because they involve risks and uncertainties, actual results may differ materially from the results that we currently expect. Factors that could cause these differences
include, but are not limited to: 1) competitiveness of our product portfolio; 2) our ability to identify key market trends and to respond timely and successfully to the needs of our customers; 3) the extent of the growth of the mobile communications industry, as well as the growth and profitability of the new market segments within that industry which we target; 4) the availability of new products and services by network operators and other market participants; 5) our ability to successfully manage costs; 6) the intensity of competition in the mobile communications industry and our ability to maintain or improve our market position and respond successfully to changes in the competitive landscape; 7) the impact of changes in technology and our ability to develop or otherwise acquire complex technologies as required by the market, with full rights needed to use; 8) timely and successful commercialization of complex technologies as new advanced products, services and solutions; 9) our ability to protect the complex technologies, which we or others develop or that we license, from claims that we have infringed third parties' intellectual property rights, as well as our unrestricted use on commercially acceptable terms of certain technologies in our products, services and solution offerings; 10) our ability to protect numerous Nokia patented, standardized, or proprietary technologies from third party infringement or actions to invalidate the intellectual property rights of these technologies; 11) our ability to manage efficiently our manufacturing and logistics, as well as to ensure the quality, safety, security and timely delivery of our products, services and solutions; 12) inventory management risks resulting from shifts in market demand; 13) our ability to source quality components and sub-assemblies without interruption and at acceptable prices; 14) Nokia's and Siemens' ability to successfully integrate the operations, personnel and supporting activities of their respective businesses as a result of the merger of Nokia's networks business and Siemens' carrier-related operations for fixed and mobile networks forming Nokia Siemens Networks; 15) whether, as a result of investigations into alleged violations of law by some current or former employees of Siemens, government authorities or others take actions against Siemens and/or its employees that may involve and affect the carrier-related assets and employees transferred by Siemens to Nokia Siemens Networks, or there may be undetected additional violations that may have occurred prior to the transfer, or ongoing violations that may occur after the transfer, of such assets and employees that could result in additional actions by government authorities; 16) the expense, time, attention and resources of Nokia Siemens Networks and our management to detect, investigate and resolve any situations related to alleged violations of law involving the assets and employees of Siemens carrier-related operations transferred to Nokia Siemens Networks; 17) any impairment of Nokia Siemens Networks customer relationships resulting from the ongoing government investigations involving the Siemens carrier-related operations transferred to Nokia Siemens Networks; 18) developments under large, multi-year contracts or in relation to major customers; 19) general economic conditions globally and, in particular, economic or political turmoil in emerging market countries where we do business; 20) our success in collaboration arrangements relating to development of technologies or new products, services and solutions; 21) the success, financial condition and performance of our collaboration partners, suppliers and customers; 22) any disruption to information technology systems and networks that our operations rely on; 23) exchange rate fluctuations, including, in particular, fluctuations between the euro, which is our reporting currency, and the US dollar, the Chinese yuan, the UK pound sterling and the Japanese yen, as well as certain other currencies; 24) the management of our customer financing exposure; 25) allegations of possible health risks from electromagnetic fields generated by base stations and mobile devices and lawsuits related to them, regardless of merit; 26) unfavorable outcome of litigations; 27) our ability to recruit, retain and develop appropriately skilled employees; and 28) the impact of changes in government policies, laws or regulations; as well as the risk factors specified on pages 12-24 of Nokia's annual report on Form 20-F for the year ended December 31, 2006 under "Item 3.D Risk Factors." Other unknown or unpredictable factors or underlying assumptions subsequently proving to be incorrect could cause actual results to differ materially from those in the forward-looking statements. Nokia does not undertake any obligation to update publicly or revise forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent legally required.


Nokia media enquiries:


Communications
Tel. +358 7180 34900
Email: press.office@nokia.com


Nokia investor contacts:
Investor Relations, Europe
Tel. +358 7180 34289

Investor Relations US
Tel. +1 914 368 0555


www.nokia.com


Trolltech media enquiries:
PR Manager, Europe
Siw Hauge
Tel. +479 061 599 2


VP, Worldwide Marketing
Daniel Kihlberg Pallejà
Tel. +47 21 60 48 74


Trolltech investor contacts:


CFO
Knut Stålen
Tel. +47 21 60 48 34


www.trolltech.com


Note to editors: Nokia will have a live webcast today at 11.15am Helsinki time (+1 CET), which can be followed from the Nokia website at www.nokia.com/press. You may also post your questions while listening to the webcast.

--- End of Message ---


NOKIA
P.O. Box 226<br>FIN-00045 NOKIA GROUP Espoo

WKN: 870737;
ISIN: FI0009000681; Index: DJ STOXX Large 200, DJ STOXX 50;
Listed: Nordic list (Large Cap) in THE HELSINKI STOCK EXCHANGE;

January 27, 2008

eBay Q4 2007 - Skype raises calling activity estimates 50%

eBay published its quarterly results. I therefore updated my personal tables to prepare some posts later on.

However, I noticed something weird in the Skype-to-Skype minutes...

  

The data in the red ellipse comes from the presentation of Quarter 3 2007 results.

The data below the red ellipse, comes from the current presentation published Wednesday.

I looked several times to both tables, and they have the same legend. However eBay upgraded the number of minutes served by a very significant amount, Quarter 3, 2007 raising from 6.1 to 9.8 billion minutes served; this is a correction of the original data of more than 50%.

The slide says "Skype-to-Skype minutes are estimated; prior period amounts are updated to conform to current estimation methodology."

Did they make a mistake and did they correct it? Did they improve their measuring algorithm, and did they do a backward calculation?

[Editor: What is that estimation methodology? Can we get updated figures going back to when they were first published?]

The Bavarian Intercept Proves Skype is Secure

Skype is so secure, police need to actually invade your computer to eavesdrop.

The German police shopped for tools to listen in on Skype calls. Tapping PCs directly is their only option, since they cannot intercept and decrypt Skype calls over the Internet, at least not in real time, per the Federal Criminal Police Office of Germany (Bundeskriminalamts or BKA). Once these low level monitoring tools are on your PC, they can see what any program does, not just Skype. If they can eavesdrop on your PC they can see all your keystrokes, listen to all your music and speech, watch all your video, play your games. 

This latest news comes from a leaked memo from the Bavarian Ministry of Justice (BMJ). You can read a transcript of the memo. heise online reports this tool as a "Trojan horse" but the original letter does not say how the software gets on a PC. 

A rough translation from the DigiTask proposal to the BMJ (pdf):

Encryption of communication via Skype poses a problem for surveillance of telecommunications. All traffic generated by Skype can be captured when surveilling a Dial-in- or DSL-link, but it cannot be decrypted. The encryption of Skype works via AES with a 256-Bit key. The symmetric AES keys are negotiated via RSA keys (1536 to 2048 Bit). The public keys of the users are confirmed by the Skype-Login-Server when logging in. To surveil Skype-communication it thus becomes necessary to realize other approaches than standard telecommunications surveillance.

The concept of DigiTask intends to install a so called Skype-Capture-Unit on the PC of the surveilled person. This Capture-Unit allows recording of the Skype communication, such as Voice and Chat, as well as diverting the data to an anonymous Recording-Proxy. The Recording-Proxy (not part of this offer) forwards the data to the final Recording-Server. The data can then be accessed via mobile Evaluation Stations.

The mobile Evaluation Units can, making use of a streaming-capable multimedia player, playback the recorded Skype communication, such as Voice and Chat, also live. To minimize bandwidth usage special CODECs for strong compressions are used. The transmission of data to the recording unit is encrypted using the AES algorithm.

As of 4 September 2007, DigiTask didn't capture video calls.

Fun facts:

  • DigiTask GmbH charges EUR 3.500 monthly for each installation of a Skype Capture Unit. Three month minimum.

  • There's a one-time installation and de-installation fee of EUR 2.500. (VAT not included)

  • DigiTask gets paid first: Payment is due in 30 days (2 percent discount if you pay in 14 days). Delivery may take four to six weeks.

  • Security is not a new line of business for DigiTask. They offer a line of IP-based surveillance cameras, and "monitors" for SMS traffic.

  • There's a "Don't blame us when this comes back to bite you" clause.

    • "The usage of the Skype Capture Unit and SSL-decoding is in full responsibility of your department. DigiTask will cannot be held responsible for usage of the software or any damages caused by it."

  • DigiTask can read SSL encrypted communications between your browser and a secure web site, like Skype.com. The better to see your Skype and PayPal accounts. 

Bottom lines:

  1. Skype conversations are only as secure as the PCs of all parties to a conversation.
       Protect your PC. Don't talk to strangers.
  2. Law enforcement is in the market for tools to do for VoIP what they've done for landlines and mobile phones: call logs, call recordings, and listening in live to people talking.
       Lobby for warrants to invade your PC to be just as much a free speech issue as listening to your phone.

  3. If legitimate government public servants can buy these tools, there must also be a dark market. You can easily imagine private security, private intelligence, criminals, and militaries - none of which depend on warrants - to use tools to eavesdrop on PCs.
       Invest in the toolmakers. Make laws about privacy apply to PC/IP communications. 

What happened at your all-day meeting?

Some folks at Skype had big meetings Friday. No idea why. Maybe the future of Skype?

Others in eBaylworld...

Meg Whitman to Erick Schonfeld:

"We liked Skype and still like Skype as a standalone business—a $400 million, four-year-old. Skype is doing more business as a four-year-old than eBay, Yahoo, or even Google did. We saw potential synergies between Skype and eBay. The next year or so will prove out if we were right. We’ve only had our management team in there for three months. Prior to that we had the founders, who are brave individuals, but were motivated by the earn-out."

Cynthia Brumfield: Whitman Leaves Just as Skype Starts to Do Alright - A positive analysis of Skype operational data.

John Donahoe to Adam Lashinsky:

He notes that eBay only installed its own management team at Skype two months ago and asserts that “we’re just getting around to the position where we can test the synergies.”

Mark Evans: What Now for Skype, StumbleUpon? eBay should sell them, no synergies found.

Scott Wingo, author of eBay Strategies:

I do worry that we used to have 100% of JD's mindshare and now he's going to have stuff like Skype and Paypal on that plate which is bound to take the ebay core mindshare to < 100%.  Let's hope it's north of 75, but my gut is there's enough going on over at skype to take on 50-80% of his time.

January 26, 2008

Write for Skype Journal and tell the story of your changing world

The communication revolution Skype inspired is in full force. Help us tell that story in words, images, diagrams, statistics, video.

Are you at local conference? Cover it. See a cool startup? Write them up. Know a team using Skype? Profile them. Cool tricks? Teach them. Draw Skype emoticon art, document Skype mashups, review Skype hardware or software, report from the Skype forums.

Hundreds of millions of people are using Skype. Tell their story, the story of the humanity talking, sharing, thinking, learning. Tell the story of a new economy emerging.

Swing by our editorial wiki and read:

We also take tips and suggestions: join our public chat, Skype the Editor, or email a tip AT skypejournal.com.

January 25, 2008

Beware Phishers of Skype Account Info II

I reported on this last June but it appears Russell Shaw has recently received virtually the same e-mail, via his Comcast email account, warning him of ominous things happening to his Skype account if he does not follow through with a certain verification process. Only the date (still in bold red) has been changed to protect the "currency"; the grammatical errors remain. Russell goes on to say:

My first impression was a three-parter:

  1. How in the hell did this get through? Comcast email has a decent (I didn’t say very good, I said decent) filter.
  2. Who is this dumbass and where is he from? Is he doing the bidding of some rich guy in a dacha, or is he simply a college kid logging on from some Internet cafe in a dusty place where the chants from the bazaar can be heard from the street outside?
  3. Who would fall for this moo goo ?

Indulging my curiosity - but not my common sense- I went to”Click here” and did just that.

Read his post to see what happened.

Warning to phishers: as described in my previous post on this email the most you will theoretically get from a Skype account is $50 of Skype services that have to be used by that account. (And the real account owner will get an email advising him/her that such services have been purchased.) No negotiable currency available; no access to a Paypal account.

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January 23, 2008

The Continuing Mission Launched: Fueled by Skype

Star Trek: The Continuing Mission's pilot episode, Ghost Ship, is now available for download (mirror site 1, mirror site 2). I'm following up on an earlier post, Skype connects cast and crew of Star Trek: The Continuing Mission. Skype calls were crucial to capturing and directing the performances of actors around the world.

I really cannot wait for the next Star Trek movie so Star Trek:TCM should keep my iPod happy until then. (Much more fun than listening to eBay financial analysis.)

eBay Q4 27 Financial Highlights slides

In case you forgot, eBay owns Skype.

Skype in Stealth Mode at CES

Guest post by Ed Prentice, CEO of Televoce and long time Skype partner.

You can read on Skype Journal about what you might see from Skype and partners at CES. Here’s what real visitors to CES see —not much. For the first time in a few years I attended CES as an attendee. I saw it much as anyone looking for new technology and business deals. You had to be looking hard to find Skype and think that they are a relevant player.

Of course CES is a gadget show, but it is the place for consumer-facing technology companies to show their stuff. Of course, I have special interest in Skype and watching the VoIP marketplace in general. There were precious few places you could find Skype and nowhere that I saw did anything look exciting or claim a place that was exciting. From my perspective I would certainly liked any hint at excitement.

What could Skype be thinking? It would be hard to imagine that they think they have such a dominant position that there is little need to be seen. Are they dazed and confused? Are they waiting for new leadership to set a course? Are they victims of some great compromise? Unsure of what to do at CES, they stake out a suite and talk to brand partners, looking for the next big deal. In the meantime the public (and channel) gets little attention. In the US this seems doomed. Past performance may not indicate future results—but it is a pretty good indicator and not a pretty picture.

January 22, 2008

Skype Me Hard!

When I see videos showing videos, the computer screen is just a flat object with moving pictures.

But with a Skype video call, the video frame looks like a hole into someone else's home. You don't look "at" the screen, you look "through" the screen. Does that make sense to you? Maybe it's the interaction that breaks down that wall.

For example, here's a video by Arthur, a vlogger and the NewYorkGardener on YouTube, where he shares his discovery of Skype. See how he plays with his camera and his mac and talks to one of his YouTube friends. (Loves that he doesn't need to wear headphones with Skype.) It's like opening a physical window to talk with your next door neighbor.

You can almost taste the Cheerios a minute in.

"Skype Me Hard!" is the name of the video and Arthur's request that you Skype him at f3lixfield.

Skype at MacWorld 2008

After a week in Las Vegas for the Consumer Electronics Show, a small crew of Skype staff, led by Antoine "Ants" Bertout, flew to San Francisco to man a small MacWorld booth in the Apple pavilion. They were joined by folks from Kaplow, Skype's media relations firm, and Skype developer Yugma, living proof you can bring an enterprise-class Skype extra to market.

It was the busiest MacWorld in recent memory. The Skype station was often swamped, overflowing into walkways and neighboring spaces.

skypeatmacworld2008collageAnts and the gang recruited Skype developers, pitching Skype for the Mac's API and the Skype Developer Program.

Mac users love iChat, its fun features, the ability to play any media in sync within a chat and its multiparty video conferencing. But it remains a Mac-only product in a world where your cousin is a Windows user. Skype supports Apple's compatibility story.

P.S. I heard someone ran Skype for Mac on an Apple TV. Anyone see a photo or documentation?

Will next Skype CEO hire wait until eBay's Whitman is replaced?

eBay Inc's Chief Strategy Officer Michael van Swaaij is Skype's Acting CEO.

The Wall Street Journal spreads a rumor that eBay CEO Meg Whitman will decide to leave "within weeks," planning succession and transition now.

    Q. Will eBay wait to hire van Swaaij's successor so Whitman's successor can bless it? How long?

    Q. Will a new eBay CEO bring new priorities, new strategies, that may not include Skype?

    Q. Has John Donahoe, heir apparent, been supportive of eBay's Skype strategy?

    Q. Is last year's write-down of Skype's purchase price influencing Whitman's departure?

Join us in Skype Journal's Investor Relations Chat.

January 21, 2008

eBay 2007 earnings call chat: Wednesday

Skype Journal Investor Relations Chat Room logoJust a heads-up:

What:eBay's Q4 2007 Earnings Call
Times are Pacific (GMT-8). This is the investor webcast and presentation for eBay's FY2007. Skype is an eBay company. eBay is traded on the NASDAQ exchange. (NASD:EBAY)
When:Wednesday, January 23, 2008 2:00 PM to 3:00 PM
Where:online

Join us in Skype Journal's Investor Relations Chat for live commentary (and to while away the time between the Skype parts.)

January 20, 2008

Review: IPEVO SOLO Desktop Skype Phone

Guest review by Joerg Droege, blogging as Nafcom.

Everybody who has read my earlier reviews knows what to expect here. :)

  • Product: SOLO Desktop Skype Phone
  • Make: IPEVO
  • Product Categories:
    PC-Free Skype Phones,
    Embedded Skype Phones
  • Skype Certified: 2007 as Desktop Phone.
  • MSRP: US$169.99

I have read a couple of reviews before and felt like some things got missing.

First of all, what do we have in front of here? A desktop phone which looks pretty pretty - except it has a huge (for this kind of phone at least) display of 2.4 inch of very good quality comparable to the SPH101!

It seems like the IPEVO marketing guys and technicians had a closer look on the failures of previews Skype on Devices products like the masses of Skype wi-fi phones.

Setup and Installation

The phone is a 24/7 phone so never pull the plug on it and just connect it to your system's router (if you have no router you can also connect it directly to your DSL/cable modem since the phone features an internal 1 port network switch so your phone acts like pass-through devices to your PC).

Since I am having a port free on my router, I decided to directly connect it on PORT 4 to my router.

DHCP is default factory setting, so my router attached automagically an IP address to my phone. But you can also change the network settings so it's even compatible to weird proxy settings.

You can even setup a static IP inside the phone's network settings, which is probably only useful if you do not have a router since the DHCP service of the router will do the same if I enter the mac address of the phone.

IPEVO PR claims that the SOLO is so intuitive to use that even your grandmother can use this phone and they meant it seriously - Well, if your grandmother knows English of course - because this is a requirement since the phone only knows Chinese simplified, traditional and English of course. We have seen this with the SPH101 in past, so another firmware update will probably fix this. It's about time IPEVO, noticing that the release date of this beast was June 2007 already.

Also the phone came pre-installed with the US receptacle plug. Well, hope your granny will manage to exchange it with the EU plug which is also included in the package.

Anyway, once placed nicely on the desk to my left, time to switch it on.

First, I got to choose the language I want (English), then time and then Date, then country and then city code, which is great because I always find it uncomfortable with the Skype wi-fi phones I have seen that I always had to enter the country code and the city code in front. Then you also have to agree on the Skype terms which are this time just links instead of scrollable text.

Second thing you will notice if the blue LED that is lightening up. First you think it indicates that it is powered, but after you have searched 30 minutes for the power switch (manuals are boring anyway so why reading? =) ), you end up with the result that there is none. SO this one is for something else. Indeed it means that the phone is "ready" (IPEVO calls it standby mode).

Anyway, we were speaking about the ease of use so back to this. Once the contacts are downloaded (which will take quite a while but your phone will do this only once in a lifetime so relax), time to take up the receiver and what do I hear? A dialing tone! Yep, Skype has no dialing tone but the phone generates a fake one to signal that the phone is ready to receive a number you dial.

With the softkey on the right you can open your contact list. Noticing this is a speaker phone, there is one thing that is important: If you select a contact and press the speaker phone, it will start calling your contact already!

A walkthrough using the SOLO

Now ready for the first call. Result: The call quality is perfect, doesn't matter if you use the handset or the speaker which you can switch between pressing the speaker button. It also has a volume + - key and a mute key. And last but not least, re-dial key-pressing will result in opening the list of outgoing calls you have made.

Indeed the call quality is so perfect that people tend to forget that you are using a desktop phone and not a computer and ask you to start up your webcam for Skype video :D

If you are used to a round and curvy handset that attaches nicely to your ear you will be disappointed as the IPEVO SOLO's one is uncomfortable and blocky. However after a couple of calls you will get used to it, finding the right angle and position for your ear. Anyway, the handset appears so much 80's like with a hyper modern 2.4" coloured LCD display that you can adjust the angle of to your needs.

If you are trying to add MySpaceIM users to your contact list, you will not find any MySpace users in the SOLO's Skype people search.

"What is the USB port for?" is a question we have read in many reviews in past and the answer is simple. It has 2 uses:

1) You can attach it to a PC and so do firmware updates (but an USB cable is not included so you will have to buy one with a standard A plug on both ends) or you can make the phone wireless with a wi-fi adapter (minus the AC cable of course which you need for the 220-240 v/50hz - battery pack anyone? =) ).

According to Skype's Garage blog

"the new wireless adapter for the phone will be available soon"

Which is not entirely correct. According to IPEVO it is available but yet only to USA or Taiwan:

"IPEVO provides specific wifi adapter which performs the best with SOLO. Please be acknowledged that the other wifi adapters may not function well on SOLO. Moreover, except Taiwan and the USA, we do not have to sell this SOLO accessory overseas."

My inquiry whether one could order it from their offices even from abroad stood unreplied as of yet.

Great performance

How well does the phone perform when its unattended? Pretty well! If you want to use it like your normal home phone you should never go offline on Skype or logout since you will not be notified about missed calls or voicemails, on the other hand common for Skype is (since it is an IM client after all) that people will straight call you if they cannot send you text messages since the phone will tell them that they can "call instead". Solution is here to switch to DND mode which will make the phone stop ringing.

Compared to Other Embedded Skype Phones

Now the things that has this phone in common with other Skype on Devices gadgets:

  • The same 3 ringing tones. Skype modern, Skype classic, and bubbly

  • You can participate in conference calls but you cannot host them (would require probably too much CPU power)

  • Since Skype is based on multi-login accounts, you can keep Windows clients, Mac clients, Linux clients, wi-fi phones and what not running and once an incoming call is noticed all will ring

  • You can't send SMS from the phone

  • You can define a switch-off period of time for the display - however the SOLO will first go darker before it totally switches off the display.

What I miss is a backlight for the keys so you can also perfectly use it in darkness.

Instead IPEVO included a nice paper manual which is full of pictures and easy instructions and fully in colour!

And since you have the LED flashing on missed events you no longer have to press a key to reactivate the phone to see wether you have missed something while you have been away!

In my pros and cons I will only include the pros and cons of the phone, not the Skype client that is included in the phone since all the other phones have the same "problems".

Pros:

  • Very easy to use and feels like a real desktop phone
  • Speaker phone function is perfect, no echoes, no nothing - better than the SPH101!
  • Excellent 2.4 inch display and LED plus flexibility in the network configuration.

Cons:

  • Wi-Fi adapter only available for Taiwan and USA as of now.
  • Handset design requires time to get used to it depending on users requirements.
  • Only 3 speed-dial keys, I would have preferred 6
  • A B-Type USB jack would have been better since many users have spare USB cables flying around.

 

See also:

Technorati Tags: Skype, IPEVO SOLOSOLO, hardware

Permanently connected Skype phones will boost Skype "online" numbers a little bit

Phil Wolff made some interesting remarks concerning "Presence" on Skype Journal and he asked me a question: Note to Jean: how does this affect the number of simultaneous users online?

It is evident that if every Skype user on earth had a permanent Internet connection and an affordable device that he dares to leave "on" 24 hours a day, this would have a dramatic effect on "concurrent users online." See also the review of such a device by Joerg Droege on his Nafcom "Nafcom's Crap Blog" (his wording ;-) : Product Review: Ipevo SOLO.

If we could give these features right now to 50% of the World Wide Skype Users, the 24 hours graph would look like the green curve on the embedded graph. Or if we could provide this to EVERY Skype User, it would somehow look like the red curve. I use here the acceptable guess of Hudson Barton of 30 million "real users" as a maximum. (A "real" Skype user is approximately the same as a user whose presence is detected daily).

Some comments on this graph and the consequences of "permanent Skype connectivity":

  • The fluctuations in concurrent users online today (blue curve) are due to people switching off their computers (mainly at night), or using Skype "only when they need it"

  • Therefore, providing people with "permanent" devices, would smoothen the fluctuations (some people already leave their computers switched on) and would raise the number of concurrent users online as shown on the green and red curves of my graph

  • If this happened "today at once", this would NOT raise "today" the number of "real users"

  • A lot of people stick to their mobile phone or PSTN line because they want to be reachable 24 hours per day. Therefore, providing "permanent" or "mobile Wi-Fi" devices, could, in the long run, boost the growth of Skype

  • More SkypeIn numbers in more countries would also boost the usage of permanent devices

  • And... more people permanently reachable would encourage other people to join the Skype users cloud (this is the contrary of a vicious circle!).

I don’t think that the "permanent" or "mobile" devices will have a huge impact on Skype users in 2008:

  • They are still quite expensive (more than cheap mobile phones), and most people join Skype to have cheap communications, not to spend money on nice hardware devices.

  • Besides the price of the device, there is another factor that has a negative impact, especially in Europe: due to all the justified hassle about energy consumption, depletion of petrol reserves, global warming, etc. people are reluctant to leave all their electricity consuming devices permanently on. Therefore, only those people who have Skype Devices as a complete replacement of mobile or PSTN phones will dare to leave them 24 hours on!

As posted on Jean Mercier's Skype Numerology blog.

January 19, 2008

Give your Skype name a SIP address

Emoci of Toronto posted step by step instructions for using the Net2Max.com service to forward SIP calls to your Skype account. I haven't tried it but it looks like it should work if Net2Max continues to offer the free SIP to Skype service.

CES 2008 - A Final Roundup of Coverage

CES 2008 generated a few items in the blogosphere that may be of interest to our readers.

Mobivox gets Scoblized: Nizan Shaer, COO of Mobivox, whose calling service provides access to your Skype contacts from any phone device, was interviewed for one of the last editions of the Scoble Show. Hat tip to Andy.

Don Albert, Skype's North American General Manager, was interviewed by CBC News reporter Peter Nowak. Of particular interest to Canadians is Don's response about SkypeIn numbers for Canada:

PN: You don't offer SkypeIn in Canada because regulations require phone service operators to offer enhanced 911, which allows the operator to locate where a caller is. What are you doing about this situation?

DA: That is the gist of it. We are working on it and we hear from Canadian users all the time that they want to have that available, so we've been working with partners who we think can help us with a solution there. We're hopeful that in the course of this year we'll be able to offer that.

In this interview Don also addresses some misconceptions about getting access to Skype via wireless carriers.

January 18, 2008

Skype Code Vulnerability Neutralized

Reports of a Skype vulnerability have been addressed by Skype through disabling the Dailymotion video service until the relevant feature has been fixed. This disablement is indicated by the absence of the Dailymotion tab in the "Add Video to Chat" window. For the geek inclined, technical details are here.

With respect to the second issue raised in the article, there is simply one question: "What Skype ads?" There are no ads in the Skype clients (certainly not in mine).

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HD Voice: "Priceless"

VoIP Pioneer Tom Evslin articulates the Skype HD Voice experience.

One of the last sessions I attended at Fall VON was on the topic of HD Voice where several presenters talked about various means to achieve much higher quality voice conversations. Several examples were given about how HD Voice, with its much higher bandwidth, actually provides productivity improvements for call centers and other operations where one can encounter a wide range of accents, personal voice impediments, etc. resulting in lots of "could you repeat that again", etc. It is the one quality improvement that even conventional PSTN networks could change to differentiate their service as is, according to one speaker, being implemented by Franc. But Skype was a low profile pioneer when it comes to HD Voice.

Fundamentally, the PSTN phone network for years has worked in an audio bandwidth of about 4KHz - sufficient to communicate the basic voice message but still with a squawky tone that we knew was not good enough for any good quality music. HD Voice provides at least double the bandwidth by (i) communicating harmonics in your voice whose absence distorts the conversation and (ii) eliminating those artifacts that can lead to the "could you repeat that again" questions. Nothing artificially done here other than wider bandwidth codecs; it's a simple case of capturing a much wider range of your own natural voice. At this Fall VON session, a couple of the speakers mentioned how Skype had been a pioneering leader in providing HD Voice.

With some recent testing of High Quality Video I commented on how, when switching between Skype and SightSpeed, not only did we observe a much higher quality video picture via Skype but I could immediately sense a significant difference in voice quality on audio part of the call where the voice on Skype was much crisper, more natural and easier to listen to. The FREETALK Wireless Stereo headset I recently reviewed has a >20 KHz bandwidth on the speakers, making my Skype calls somewhat noticeably richer. I now prefer to use this headset if possible when making Skype-originated calls. When testing the Sony Mylo a year ago, I had a mylo-to-mylo conversation with Andy Abramson where we noticed the much better voice quality. In the mylo case it was the embedded voice engine software from Trinity Convergence that contributed to the quality. Polycom has implemented HD Voice in its Communicator C100S Skype Speakerphone; on the floor user experiences at Fall VON once again demonstrated, through personal experience, the advantages of HD Voice. In fact, in stereo setups, I call it "in your head" because the other party sounds like they are speaking in your head.

Recently Tom Evslin, probably one of the most experienced with not only the use, but also implementation, of VoIP services, put up a post about calling a colleague in Israel, When Vonage could not make the connection he was looking for, he found his party also had a SkypeID. Of the resulting call he says:

Fortunately the person I was calling is an active Skype user and he was on his computer and saw and answered my Skype call. He apparently had a decent quality headset as well. Skype devotes extra bandwidth – you’re paying for it, not them – to making call quality good when the call is between two Skype users. The quality was not only good – it was superb. Usually when I speak to someone for whom English is not his native language, there is a lot of “what” and “please say that again” and “I didn’t quite understand you” in both directions. None of that. We were on Skype an hour and sound quality made the conversation much better than a phone conversation has ever been.

I used to think the reason I have a hard time understanding people on the phone is because I can’t see their lips and their expressions. Now I realize much of the problem is the terrible audio quality – which we’re so accustomed to – of a traditional phone call.

As more and more of our communication goes over abundant Internet bandwidth and bypasses the telephony last mile and as the handset and headset manufacturers have an incentive to spend a little extra on speakers and microphones to support HD voice, we’re going to start insisting on getting what we’ve been missing.

And on (telecomm) innovation, where Tom has much more experience than most of us, he comments: "Is any more example needed of lack of innovation on the traditional phone network?" Definitely worth reading the post in its entirety.

Bu there's one more service where you can take advantage of HD Voice. Recently HighSpeedConferencing.com launched a new version of their multi-party (up to 500 participants) conferencing service that supports Skype as one means to access their conference calls. As mentioned in my previous post on this launch, all Skype participants on the call will hear each other at the high quality HD Voice bandwidth. And the best part is that Skype participants on the HighSpeedConference calls have unlimited usage provided the host has subscribed to the service.

As Tom concludes his post: "Skype-to-Skype calls are free anywhere in the world. That’s just money, though; HD voice is priceless."

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January 17, 2008

Presence by Example: Lessons from CES

I'm prepping for my talks at Presence 2.0: Rise of the Living Social Network. At CES2008 I was looking for presence-infused objects. Four items bring excellent learning points.

1. Trash Can With Proximity Sensor. sensor-waste-baskets Here from the CES Hilton International Exhibit Hall is a wastebasket that opens when someone comes near. This is more sanitary than using your hand and more convenient than using your foot.

A small sensor checks a few times per second for an object to come in its view (in front) and in range (about one foot). When triggered, it tells a motor to open the lid.

Is this presence? No identifying data was shared by the user. The basket doesn't share any information. Could the infrared signal reflected off an approaching person be a passive presence signal? Until now I've considered presence to be intentional. If tacit presence is where you consciously share your data through your behavior, is passive presence when you are unaware and don't opt-in? 

2. The Bed That Senses Snoring. starrynightbedThe Starry Night Bed listens for snoring and raises your side of the bed until you stop. There is no reason, of course, why the bed could not log and stream your snoring timeline. This could be valuable to your sleep therapist or to potential bedmates.

The bed doesn't distinguish between which person is snoring, just which side of the bed.

This illuminates an important presence principle: tie data to one entity. Can we have collective presence (somebody in this bed snored) without individual data? Should we?

3. Zoombak GPS Stick. zoombak-box-closeupZoombak is a GPS gadget. It clips on a dog collar. "A lost dog can't talk. But now he can text." A geopresence service. 

The Zoombak locator sends GPS satellite data by SMS text messaging up to Zoombak's servers. An SMS down to the locator can update its software. 

On the Zoombak site, customers define safety zones like home, work, school, etc. Zoombak will alert a dog's owner if it leaves a zone.

Scenario 1: Throw it in your parents' car before your next party to get that "they just left work" warning before they return.

Scenario 2: Exchange Zoombak codes in a trust ceremony with your lover so you always know where each other is.

Scenario 3: Build an app that compares geopresence streams. So you know when your lover and spouse meet.

Scenario 4: Buy a scanner that detects GPS devices on your person or on your property, especially ones you don't control.

Lesson: privacy and access controls make or destroy the value of presence.

4. Conflicting channels of presence data: Skype on PCs and Skype on devices. Your Skype status on PCs is usually tacit, tied to how long you are inactive with mouse and keyboard. You can set how long until you are "away" or "not available" and choose whether being in a call will turn on the "do not disturb" status.

This is apparently not the same for Embedded Skype, the version found in PC-free, stand alone phones like the Belkin on the left, new at CES2008. You can manually set your Skype status but it will stay that way until the device is reset or you manually change it. [Note to Jean: how does this affect the number of simultaneous users online?]

Of course I can have multiple devices connected to the Skype network at the same time, all with my Skype name. At times I have had five devices connected at once (desktop, laptop, Nokia N80, N800, IPEVO Solo). When you Skype me, they all ring.

But which one should be authoritative for my presence? Just because I'm not at my desktop doesn't mean I'm not within reach of my fring- or iSkoot powered mobile phone.

What is the logic for determining my Skype availability?

Where does that logic live?

How fresh and precise does it need to be?

How are conflicts resolved and will consumers of the result understand the result?

Lesson: Good presence architecture creates presence signals others can trust and use. 

The PrimeSkype Commerce Community

PrimeSkype.com screenshotI asked Ivan Veretelnyk about his site, PrimeSkype.com.

SJ> What is PrimeSkype.com?

PrimeSkype.com has been started as unofficial "directory of Skype prime services" to connect service sellers and buyers.

With time I have extended it with new features and now it is a community website for people who use Skype software.

SJ> Why did you start it?

To join the Skype community in one place.

Skype is an excellent communication tool, and if you:

  1. Seek new friends or business partners – post your profile and other people can find you

  2. Want to chat – join exiting chats or create a public chat and publish it in directory

  3. Look for services or offer one – there is a consulting marketplace where service buyers can find a consultant or post consulting job listings; consultants can advertise services in the directory or apply for jobs.

There are tools for private messages, groups and forums which in conjunction with Skype software is a really good way for communication.

SJ> Who should use PrimeSkype.com?

Any Skype user can use it, but mostly people who are:

  • Buying or selling consulting services

  • Seeking for new connections (or reconnect with friends), friends, partners.

  • Searching for chats in particular categories of interests.

SJ> How much does it cost?

Membership is completely free and I don’t plan any paid services for members.

In case of “Skype prime” paid calls, the website just provides directory service and I don’t see something to pay for.

SJ> Do you think Skype's SkypeFind directory competes with you?

No, I don’t think so. PrimeSkype.com is not willing to compete with any “Skype, Limited” services. PrimeSkype.com is willing to extend (supplement, enlarge) Skype features, but never to compete.

People can use both SkypeFind and PrimeSkype.com to get results they need.

SJ> What three things can service providers do now to better market and promote their Skype services?

First of all they need to offer essential (needed, important) services. If nobody needs it, provider will not be hired.

A provider should polish web profile, post background and qualifications to show that he/she is really proficient in their particular area to offer.

If someone will post a profile with only one line like “I can teach you to build a website” and another will post a profile including links to certifications (Brainbench, ExpertRating) will show what he/she did before and have good recommendations – I will choose the second provider.

I see that many people are too lazy to post a photo/userpic which is the first thing to separate themselves from others and get attention.

SJ> What should buyers look for to be safe online when buying live services?

I think main part is payments options. But with “Skype Prime” it is really safe. All payments work though Skype and PayPal – they are both having huge authority to trust.

As for my web site, only one thing which becomes public is a member’s Skype name for contact. All other things, like address, birthday etc., are optional if user doesn’t want to share.

January 15, 2008

Skype says "No" to VoIP interoperability - *because customers aren't asking for it!* - Well, I am!

Guest column by Dan York, first posted on his Disruptive Telephony blog.

[editor: eBay is in its quiet period before announcing quarterly results so was not available for comment.]

So Skype says that they have no plans for interoperability with other VoIP systems because their customers aren't asking for it??

By way of Dameon Welch-Abernathy today I learned of Phil Wolff's post back in December about ZDNet's interview (Got all that? ;-) with Skype's VP of telecoms, Stefan Oberg. The article was primarily about Skype's London phone number debacle, but this was the part that most irritated me:

Another issue which may concern business users of VoIP is the Enum registry, which aims to unite not only the various VoIP providers — referred to by some as "islands" due to their lack of interconnection with each other — but the entire VoIP and traditional telephony worlds.

Asked whether Skype had considered opening up its famously closed communications protocols, Oberg claimed that there had been no customer demand for interconnection. "[Customers] are not saying they would love to call a VoIP provider on a different network," he said. "Customers are asking for better video and better conference calling. If it is something that customers really ask for, we would consider it, but it is very easy for anyone to get on the island."

Well, Mr. Oberg, here is one paying customer of Skype who can state unequivocally:

"I would love to call a VoIP provider on a different network!"

Here's the thing, Mr. Oberg. There are a whole lot of us out there who are looking to build the next voice communication network. We're looking forward to the day when today's PSTN is just some story that greybeards get together and reminisce about. ("Remember when we used to have to dial numbers? And wait for the connections? And remember how much we had to pay our phone companies for the privilege? And remember those 'busy signals'?") We're looking to make it simpler and easier and so that ultimately voice just smoothly fits in to our communication as one of the several different ways we communicate. (others being text/IM, video, etc.)

The funny thing is that many, if not most, of us experimenting with what will be next are Skype users. Probably in many cases paying Skype users since we have Skype Credit and SkypeIn numbers. Because, like you said, Skype makes it "very easy for anyone to get on the island." You do a lot of things right. You've got a very simple and easy-to-use client. Your directory is good. Your use of wideband audio usually gives outstanding audio quality. Your ability to work from very different network environments and through firewalls is great. Some of us love that everything you do is encrypted. You work across the major computing platforms. You make a great product and because you have hit a critical mass with so many of us there, we like to use your product.

But... with statements like this you're living in the same delusion that Facebook has been in until recently. You see, there's this wee tiny little problem:

You are NOT the only island!

Sure, you're probably the largest island with the most parties and easiest docks to land at. But there are a lot of other islands out there. Some of them are other services with whom you admittedly compete. Some are startups. Some of them are the traditional carriers now offering VoIP services to consumers and businesses. A lot of other islands are the companies and organizations now wiring themselves up with IP-PBXs or using back office software from Microsoft or IBM to "voice-enable" their infrastructure. Ditto for some cities and towns that are doing the same thing. In some cases, those islands are wiring voice so far into their business processes and systems that it's truly amazing.

Now some of us, seeing all these islands out there, say... "Hmmm... why don't we just connect the dots?" Let's build some bridges or high-speed ferries between those islands. Let's get them talking together. Let's interconnect the islands and build the new infrastructure. Let's bypass the old PSTN and build the new voice network entirely across the Internet. Let's forget all about those geographic boundaries... let's let voice flow to wherever wherever someone can get an IP address. Anywhere. Anytime. Let's interconnect business systems with other voice systems.

And you know what? We're doing it. Slowly. Very slowly at times. But we're doing it. We're using protocols like SIP and RTP and all the many others coming out of the IETF. We're creating "mashups" and using XML flavors like VoiceXML and CCXML to weave voice into the web. We're starting the interconnection. We're enabling businesses to connect to each other and dial each other directly. We're using SIP trunking to let local systems make and receive phone calls from other parts of the world. We're giving people their choice of endpoint... they can use a range of "hard" phones (traditional pieces of hardware) or "soft" phones (like you are). People can ring my deskphone simply by calling "dyork@corpsip.voxeo.com" using their SIP phone... goodbye hard-to-remember telephone numbers... hello user names.

Oh, sure, we've got lots of problems still to work out. Security is a huge one. You are extending your trust boundary out to include other networks. How do you know they won't send you tons of voice spam? Or abuse your network? Or run up bills on your dime? Privacy is another one. How do you show others only the information you want to? Sooner or later the various governments and tax authorities are going to wake up and realize how badly they are going to be screwed out of revenue by all we are doing - and we're going to have to deal with that. We've still got to agree on how to do certain features between systems. We've got a lot of work to do.

But we're doing it. We're rewiring the phone system. We're creating a new one, not shackled by its history.

The question for you all at Skype seems to be whether or not you want to help build that larger interconnected world. Or whether you want to just hang out on your island and hope that if you throw big enough parties and advertise "Free Beer" enough that everyone will forget about their own islands and just come over and join yours.

You know what? You'll get a lot of people to come on over. Today. And probably for some time. You've got a fun island to hang out on.

Meanwhile, the rest of us will keep on with our rewiring and remixing. We're building the fabric of what comes next. We're coding the DNA for the future of voice. We'd love it if you joined us. I'd love it. It would be great if I could call my colleagues on SIP extensions from directly within Skype. Not through some Skype-to-PBX gateway that really winds up running multiple instances of Skype... but through an actual SIP gateway. I'd love it if I could give them a SIP address like "dyork@sip.skype.com" that they could use to call me on my Skype client wherever I was. You know, I'd probably wind up using my Skype client more if I had that capability! You have a great UI. Why shouldn't I add my SIP contacts there, too?

What SIP contacts you say? Yes, clearly I'm an "early adopter"... one of those geeks who goes around chasing bright shiny objects. Guilty as charged. But each day what I do is becoming easier and easier for others to do. And you know what? If you supported SIP contacts, those of us who talk and write about topics like this would probably do a lot to evangelize you. We'd actually help you with your marketing.

Now you do make this excellent point:

"In order to provide richness, we have to create our own protocols," Oberg added. "SIP and the standard [VoIP] protocols simply can't do it."

You're right. Almost all the traditional vendors in the VoIP space do use their own proprietary protocols to give the rich communication experience people want. Cisco. Nortel. Avaya. Alcatel. Mitel. Others. But you know what? Their hold on the market is being disrupted. Lots of new players coming in. Big ones like Microsoft and IBM - who are interestingly supporting the open standards we're using. So the traditional vendors are evolving, too. They're supporting SIP for interconnection. Sure, they still have their parties on their islands and show people how great it is there, but they do allow bridges to be built. They understand the need to interconnect.

You're right, too, in that SIP only supports basic calls. We know that. We're working on it. So come join us. Join the IETF mailing lists. Send someone to IETF 71 in Philadelphia in March. Advocate for how we should interconnect to you. Building the Interconnect is long, often glacially-slow work, full of many people with different agendas, many of whom will all disagree. Join with us. You'll lose some battles and win others. But together we might just have a chance at making it all happen.

Or... just keep hanging out on your island throwing parties and trying to attract new people. Maybe it will work.

In the meantime, please don't say that customers aren't asking for interoperability. Count me as one who is:

"I would love to call a VoIP provider on a different network!"

I bet if I ask around, a few of the people I know would like that, too.

If you read this far, thank you for listening. You can now return to your island. Meanwhile, we've got some rewiring to do...

VoIP News: OnState Takes Call Center Operation International in Scope

Robert Poe at VoIP News has written a detailed report on how OnState Communications Call Center works, making a couple of points we had overlooked in our coverage:

Fully a software solution with no servers:

Onstate Communications' CallCenter service bundles Skype's business offering with its own software-based ACD (automatic call distribution) capabilities. Unlike with either on-premise or hosted solutions, no calls go through OnState Communications' facilities or equipment — all the CallCenter software does is tell Skype where to send the calls. "It's true software as a service," said OnState Communications co-founder and CEO Pat Kelly. "It's without parallel given the marketplace we're going after."

CallCenter's software-based architecture is the key to OnState Communications' low price. "We have to some degree an unfair advantage, because we don't have to buy massive racks of equipment like [hosted call-center providers] do because all their calls have to run through them," Kelly stated. The cost of toll-free or local phone numbers, and of SkypeIn and SkypeOut calls, are in addition to the service's basic fee. Adding the ability to record 100 percent of agent calls runs a mere $10 extra per month.

A truly international solution:

The Call Center service originally worked only with Skype calls and callers, according to Kelly. OnState Communications soon added SkypeIn and SkypeOut capabilities, which made it possible to call or receive calls from anyone, anywhere. And an upgrade announced on Jan. 9, 2008 expanded the "anywhere" part to international locations. U.S. companies can now get inbound numbers in a variety of overseas markets and have the calls come to their offices via Skype.

Similarly, non-U.S. companies can get toll-free U.S. numbers and send their incoming calls to agents anywhere in the world that Skype goes, for the same flat rate of around 3 cents per minute. "For people providing international support, that's a big thing," said Kelly. "If you're a European provider and want to give your U.S. customers support, you pay big bucks to get a U.S. 800 number to ring in Denmark."

Another case of Skype and a partner's offering disrupting business: Fifteen years ago my employer was paying over $10,000 per month to have support calls routed to Europe (Ireland) via a T1 line during hours when the Los Angeles based headquarters was closed. And that's another saving besides dropping the need for a six figure PBX to run a call center.

January 14, 2008

Final thoughts on the 0207 problem

Skype introduced 0207-prefixed London SkypeIn numbers in 2005. Skype lost control of those numbers and in November 2007 advised SkypeIn subscribers they were going to lose those numbers. Some of the affected Londoners joined the "Refugees of UK Skype 0207 numbers (SkypeIn)" facebook group. They are wrapping up. Some of their observations: 

  • One month's notice is too little for most people, especially those who use Skype for work.
  • Email notification is not strong enough. For a change this big and unexpected, postal mail is more likely to break through spam filters and get attention.
  • The facebook group was useful for catharsis and problem solving
  • One company, GCI, "spread incorrect rumors" and used "scare tactics" to win business from the Skype refugees, but the group fact checked and held GCI accountable
  • Vopifone "went the extra mile to work with us to ensure the continuity of our numbers." They worked quickly, waived set up fees.
  • Skype will have to earn the refugees' trust.

January 13, 2008

Alec Saunders on Skype's High Quality Video

Last week Alec Saunders received an evaluation Logitech QuickCam Pro for Notebooks; in a post today he comments on:

  • the camera's basic optics quality
  • his previous objections to video calls that are overcome by Skype's High Quality Video:
    • getting the right lighting
    • how previous cameras tend to focus, distractingly, on the forehead rather than the face.
  • our twenty minute "across the Internet table" video call this afternoon.

and includes a couple of video comparisons. The outcome: he ordered an additional camera off eBay so he can do Skype video calls with his family while traveling.

Previous High Quality Video posts:

Skype is a "Must" for A Unified Communications Platform

Ever since the Internet became commercial in the mid-90's, the term "Unified Communications" has been tossed around as if it is some form of "holy grail" for a communications offering. PhoneBoy Dameon Welch-Abernathy finds the term somewhat overhyped in his recent post "Unified Communications Is A Pipe Dream":

Anyone who understands the technology knows that unified communications is a pipe dream. Perhaps within a small subset of the possible communication methods, for example the corporate PBX and the corporate-issued mobile phone, it is possible. In the real world, where people actually communicate, it’s not. There are too many ways to communicate and too many parties unwilling to open their networks to allow some unaffiliated third party to create an environment to manage all their communication.

To date, I have not seen a single unified communications “solution” – a buzzword if I ever heard it – incorporate all of the following:

  • SMS (not just sending, but receiving)
  • Skype
  • IM–not just corporate IM, but all public network IM
  • SIP, both outgoing to random SIP URLs and incoming SIP calls
  • Email from multiple locations
  • Social Networking (e.g. Twitter, Facebook, Jaiku)

Until it includes SMS on my mobile phone, which none of the solutions I’ve seen even attempt to deal with, it’s not truly unified. Until it includes Skype – a tool I am using more frequently – it’s not unified. Unless it includes a SIP URL that anyone with an open SIP client can reach, it’s not truly unified. Until it handles all my IM stuff, it’s not unified. Until I can get a unified view of all my email and social networking traffic, it’s not unified. [Ed bold]

It would be interesting to see if Microsoft embeds Skype into their Live Communications Server offerings. And note PhoneBoy's positioning of Skype as a peer equivalent of SIP. On the other hand, Skype makes no attempt to position itself as a Unified Communications platform.

Note: Dameon more recently has started posting additional insights on The VoIP Weblog, a publication of the Creative Weblogging network.

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hnorati.com/tag/Dameon+Welch-Abernathy">Dameon Welch-Abernathy, ,

Hello Goodbye Skypers' Party - Thursday, London

An alumni and friends gathering, as posted on this facebook event page:

Hello Goodbye Skypers' Party

Thursday, January 17, 2008, 7:00pm - 11:55pm

Jerusalem Bar, 33-34 Rathbone Place. Oxford St. London W1 1JN, London, U.K. (View Map)

Ce n’est qu’un au revoir...

It’s 2008 and the year ahead of us is new, fresh and unblemished so we thought we’d bury 2007 and bring on the party. Gone is the blues, and now we all agree that we ought to say “Hello-Goodbye” in a civilised way... in Skype jargon, that means: DRINKS!

Please join us on Thursday 17th January at Jerusalem from 7pm (around the corner from Skype, opposite the Bricklayers Arms’) to celebrate you, us and everything else. Here is a link for more details.

Really hope to see you all there. Partners (private and business) are all welcome.

Skype saturates PC markets?

In my last post I made the following guess (see below): there is almost a saturation of Skype users in rich countries, and this is the title of a paper of CNNMoney.com, "Skype Seeks New Revenue Source As PC Downloads Near Saturation." This was told by Manrique Brenes, Skype's director of hardware business development, to Dow Jones Newswires! Therefore he confirms my "Saturation Speculation"!

Focusing on the synergy between other kinds of hardware and Skype could bring some revenue, but in the short term this will, in my humble opinion, not be very spectacular.

I still believe they should find a way to attract bigger multinationals: this would definitely boost the Skype usage.

January 12, 2008

Skype Hardware Presence on the CES 2008 Show Floor

Philips, Sony, IPEVO, Nokia, Belkin, Intel MID demonstrating Skype-enabled hardware.

As outlined in my recent Skype Primer series there are many dimensions to the Skype ecosystem: core real time conversation services, hardware, mobile and partner solutions. At CES we encountered two of these dimensions:

While providing a brief overview here, there will be future posts as we gain more experience with these offerings.

Philips was exhibiting their 841 PC-Free Dual Mode Cordless Phone (lower left), introduced at CES last year, along with two new offerings:

  • Their VoIP251 (upper right) allows for the addition of a DECT 6.0 cordless Internet phone for Skype calls to a home or office environment to complement an existing landline phone. Users are no longer confined to a USB connection. The VoIP251 integrates a built-in display so users can view active, online contacts at all times. And it supports both PC and Mac platforms.
  • Their VoIP151 (center right) is designed as a travel companion USB Skype phone; it also supports both PC and Mac platforms. The integrated display lets users easily view their contacts; the handset has been designed for simple cable management by neatly rolling the cable around it.

IPEVO demonstrated their ability to craft unique solutions with their exhibit that included two unique products:

  • Their POV WebCam that lets users share their "point of view" during Skype sessions. One feature that makes it unique for Skype users: snapshots captured with the camera can then be sent to other Skype contacts via Skype's file transfer. It also includes software for remote monitoring via Skype Video. But its main differentiator comes from their press release:

Unlike conventional web cameras designed to focus on the user's head, PoV is a detachable viewing tool that offers the freedom to capture images and video from any angle and vantage point.

With its pen-like form factor, PoV encourages picking up and pointing. When not held, the camera naturally rests on a base that stands on a tabletop or can be clamped to a laptop or monitor. A well-designed holder clip allows PoV to be attached or detached with a simple drop / pull motion.

Six newly WiFi-enabled IPEVO SOLO desktop phones allowed booth visitors to call anywhere worldwide via Skype or SkypeOut. I was able to make a call back home with excellent voice quality. (You can see people in the background of the picture above making calls.). From their press release:

An always-on device, SOLO lets users place Skype calls without a computer. Equipped with an RJ-45 Ethernet connector, SOLO works wherever a broadband Internet connection is available. In addition, the new Wi-Fi Dongle unveiled at CES brings wireless capability to the device, enabling both home and office users to choose the best spot for their Skype calls, as they no longer need a wired connection to a router.

IPEVO's North American GM Edware Lucero emphasized to me IPEVO's focus on "experience-driven" internet devices, responding to customer needs; they certainly demonstrated it here with these unique offerings. Much of this customer feedback comes from their previous affiliation with Taiwan's PChome Online portal service from which IPEVO spun off last summer. They also need to be commended for finding a way to get a reliable and robust WiFi connection amongst the "WiFi" confusion and limitations that are often encountered at large exhibitions such as this.

Sony had two stands with Skype-enabled products: the PlayStation Portable and new mylo COM-2. Skype will become available to current PlayStation Portable owners via a system software update to the PlayStation Portable; the feature set includes, in addition to Skype-to-Skype and SkypeOut calling, contact list management, presence and acceptance of SkypeIn calls. No mention is made of Skype text chat in the press release. On the other hand a footnote to the press release mentions: "To enjoy Skype features on PSP, users will need Memory Stick DuoTM, a wireless Internet connection and a Skype compatible audio input device."

The Belkin booth demonstrated a new dual mode Skype PC Free desktop phone with a full color display; while buried in a "model" bedroom, booth personnel were very aware of the Skype phone's presence. More interesting at the Belkin booth was their Flywire system for wirelessly controlling home theatre systems.

The second generation Sony mylo COM-2 provides a variety of web entertainment applications including web browsing, a 1.3 megapixel camera, support for IM via Yahoo, AIM, Google Talk and Skype, widgets for Google Search and YouTube amongst others, a music player and games.

For Skype it builds on user experience with the original mylo by introducing a significantly enhanced Skype user interface as well as supporting additional traditional Skype features. Full Instant Messaging (presence and chat), Skype calling and a much more complete account management feature set are amongst the capabilities introduced on this version. In the demonstration I was given, they showed how one can take a picture and then use Skype's file transfer to send the snapshot to other Skype users. MacSkype? According to the press release: "the new COM-2 mylo communicator devices will receive free access to participating Wayport® hotspot locations in the U.S. including more than 9,000 McDonald’s™ locations until Dec. 31, 2010."

When I visited the Nokia booth I found that both of the Nokia 810's available for booth visitor trials had the Skype client open. Obviously a popular feature. The slide-out QWERTY keyboard should provide a better keyboarding experience although I found it almost as difficult as an iPhone for getting the right keys. Also the limited WiFi connectivity in the booth did not allow for any serious evaluation.

Finally the Intel MID booth showed several manufacturers prototype Mobile Internet Devices; however, they were not able to locate the unit with the Skype demonstration. According to Skype's press release the first implementation of Skype for Mobile Internet Linux on Intel MID's will be made available "during the first half of 2008". More about Skype on MID's on the Share Skype blog. The full Intel booth also showed strong promotion of WiMax, which is to be supported in MID's. Paul Kapustka at GigaOm made Skype calls from the Intel test drive Chevy Suburban using a WiMax setup.

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January 10, 2008

OnState Launches "Total Solution" Offering for Customer Contact Center for Skype

OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an "open" chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat sessions to a voice session). However, as they built their customer base, they found three new requirements:

  • a need to provide customers a full service call center launch in terms of setting up Skype accounts and acquiring any Skype-related hardware such as Skype phones and/or headsets
  • toll-free number call-in for customers responding to OnState's clients' broadcast or print media campaigns, and
  • local dial-in numbers for Canadian clients who could not obtain SkypeIn numbers

Yesterday OnState launched their total solution for OnState clients that provides one-stop shopping to not only acquire the core call center services but also offer:

  • Skype account setup and management
  • US and international coverage in over 30 countries;
  • Skype-compatible hardware (phones, headsets, etc.)
  • PayPal™ easy-payment plans for all call center needs
  • accessibility to advanced customer contact management solutions;
  • voice, video, and business chat capabilities;
  • reduced operational costs at industry redefining prices;
  • Web integration including click-to-call, automatic call-back, and online chat

  • streamlined customer communications; and

  • improved customer management.

From their press release:

“Our new storefront actually creates a new business model – the on-demand, pay-as-you go call center,” explained Pat Kelly, CEO and cofounder of OnState Communications. “We offer one-stop shopping that spans toll-free telephone numbers, advanced call center capabilities and accessories, and Skype-compatible products,” continued Kelly. “Within minutes rather than days or weeks, businesses can launch a call center or customer contact management solution that delivers end-to-end customer service – all from a single site.”

.........

The integration of Skype services and offerings with the OnState CallCenter for Skype gives businesses a single, unified source for customer service at an industry-redefining price. Unlike traditional call center solutions where businesses contract and manage any number of vendors including network, hardware, system, and software providers, OnState CallCenter customers have a single point of contact for all call center and contact management. “OnState customers eliminate the complexities and costs of dealing with multiple technology providers,” said Pat Kelly, CEO and cofounder of OnState Communications.

OnState's evolution represents another entrepreneurial, co-operative effort between Skype and its partners to provide a disruptive offering that results in both a less expensive and more effective business process incorporating Skype infrastructure and Skype API's. Whereas previously call centers typically required a minimum six figure investment for the required hardware, OnState's solution provides the same or even additional functionality for $30 per agent per month with no subscription required. By providing this end-to-end one-stop offering, they simply make implementation of their solution a quicker exercise that also saves their clients associated implementation overhead costs.

Previous posts:

January 09, 2008

Absorbing CES 2008

It's been a bit difficult to get posts out when you're spending eight hours a day in meetings or walking the floor and some more detailed posts will follow. But some quick bullets to provide the flavor of what I am encountering:

  • How do you want your TV? 150" on the diagonal or as thin as 3 mm. While Panasonic draws crowds for its large plasma screen, Sony has been drawing attention for its OLED 27" prototype showing HD images on a 27" panel that is about 3 mm thick (shown on right). Other vendors, including Panasonic and Hitachi, have been featuring light weight, "thin" TV's down to about 1.0" thick.
  • And wires in the home will gradually disappear.. In addition to many devices, including a forthcoming version of the PC-Free Ipevo SOLO Skype desktop phone, using WiFi, there are wireless remote systems for eliminating the bird's nest of wires that can aggregate around your home theatre system. (And the thin TV's almost require them.) Panasonic's wireless control system even bounces off the wall or ceiling if you interrupt the direct beam.
  • Nuance, whose retail awareness include products that I use regularly such as PaperPort for scanned document management, OmniPage for scanned text recognition and Dragon Naturally Speaking for voice recognition, has built up a significant OEM and professional services business through recent acquisitions of Tegic Communications, licensor of the T9 keypads common to most mobile phones worldwide, Dictaphone with all its medical dictations services and IVR vendor BeVocal . Nuance's speech recognition and mobile search technology is becoming embedded not only into mobile phones (for example, the Voice Dialing application on your Blackberry) but also GPS navigation systems and other mobile devices that can benefit from speech recognition. As their technology portfolio will have an impact on many future communications devices, a more complete post will follow.

In my next post I will cover the Skype presence on the exhibit floor. Meantime my legs need a rest.

January 08, 2008

Skype Announces Support for New Mobile Platforms.

In two press releases yesterday Skype announced two directions for Skype deployment on (handheld) mobile platforms:

Extending Skype's presence to existing devices including:

  • Nokia 810, an upgrade of the Nokia 800 with a pull-out keyboard as one significant new feature.
  • Sony mylo Communicator, COM-2, the next release of the Sony mylo personal communicator.
  • and, as written up by Phil last week, the Sony PSP (PlayStation®Portable). In this case a new system software update, available in late January, will retro-inistall Skype onto existing devices.
  • also mentioned in the press releaes are the 3 Skypephone and FreeTalk Wireless Stereo headset, both of which have been previously discussed on Skype Journal.

And, in a platform partnership announcement, Skype announced plans to collaborate with Intel Corporation to develop a mobile Skype experience for Intel's recently launched Mobile Internet Devices initiative based on Intel low-power processors and chipsets. In this case we can expect to see devices supporting not only voice and chat but also, in some cases, with video:

The collaboration builds on the familiarity and ease of use of Skype software and makes that experience mobile. MID users will be able to make Skype voice and video calls and send instant messages on the move, while harnessing the PC-like performance of Intel’s new ultra-mobile platform. MID devices with WiMAX and WiFi capabilities will enable free Skype-to-Skype voice and video calls and cheap SkypeOut™ calls – calls from Skype to landline and mobile phone numbers anywhere in the world at low per-minute rates – to be made on open wireless networks.

We'll be looking for these, along with new Skype-enabled devices from Belkin, Philips and iPevo, while walking the floor at CES 2008.

Update: Andy mentions rumors that the 3 Skypephone can be activated to run on a North American network, such as AT&T or Rogers. But as the phone only supports the 1900 MHz band used by North American GSM carriers, you would encounter blind spots as you move around.

The banner above hangs at the main entrance to the Las Vegas Convention Center.

January 06, 2008

Skype Developer Program in Flux III: Going Forward

An interview with Sten Tamkivi, GM Skype e-Commerce and Skype Estonia

As part of Skype's current restructuring, Skype recently made some changes in the Skype Developer Team, moving its primary location from London's business office to the Skype Development office in Tallinn. Recently I had the opportunity to interview Sten Tamkivi, Skype's GM for Development and c-Commerce about these changes and the role he sees for the Skype Developer Program. But first to put the interview in context:

  • In March 2007 the Skype Developer Program was transferred to be under Sten's direction
  • In the e-commerce role, Sten is responsible for Skype Prime, SkypeFind and SkypeCasts.
  • He is also responsible for managing and coordinating administrative activities for the Tallinn office.
  • It has been acknowledged by both Sten in this interview, as well as by Peeter and Antoine at the Skype Developer event in New York, that Lenn Pryor's era had driven the launch phase of the program and Paul Amery's leadership had put infrastructure into the program.

Note that, while I have put the following in a Q&A format, I have attempted to summarize the key points in our discussion as we covered the many topics.

Q: What precipitated the recent changes in the Skype Developer Program?

A: Basically we are seeing Skype transition from simply providing a client with communication services into a platform provider from which partners can build out their own unique offerings. We are seeing this not only in offerings from Skype Developer Partners but also in technology licensing relationships such as the recently launched inclusion of Skype for voice calls from MySpace's IM client. With this change in focus and as we developed our plans in the overall review of Skype's activities, we realized that we need to have closer and more spontaneous communications between the Developer Program management and the Skype Developer team.

As we expand the API's to include support for both Mac OS and Linux and evolve with web services API's, we need closer coordination of what is requested from our developer partner base (and user base) when setting our development priorities and assigning resources to the various projects. To quote: "Demands have changed to provide developers with the tools they need" from simply building features and tools as perceived by the developer team.

From a Roadmap and planning perspective, we want the SDP team to work more closely with the developer teams in Estonia such that the teams can, for instance, devise and release a feature and, at the same time, provide any appropriate related API's for developers. While we have ideas from both the developer partners and members of our development team, priority will go to ideas that "delight the users".

Q: Currently it appears that the main players on the SDP team are Peeter P. "Wolli" Mõtsküla and Antoine Bertout. What are their respective roles?

A: Walli will be responsible for providing the technical guidance and coordinating the product roadmap. It is for this reason we felt it was important that he go to New York on short notice and get some face time with the developer partners. (Ed. In New York Walli emphasized that he is the Interim Manager of the Developer Program and that Sten has yet to decide on the staffing requirements for the SDP in Estonia going forward.)

Antoine will be working out of London as the Partner Relations Manager acting as the primary interface between the SDP team, the Skype business team in London and the Developer Partners. As Antoine had spent several months last year (2006) working in Tallinn prior to going to London, he is quite familiar with many members of the developer teams here in Tallinn..

Q: How important is the Skype Developer Partner program in light of these changes?

A: Up to now Skype has largely been adopted and spread virally by users "coming to us". Skype itself has been easy to set up and providing low cost communications around the world; that made it spread virally.

But now we need to go "where the people are" and find customers who are outside our traditional user base. Also Skype has not been in the enterprise business space and is not equipped to address that space.

Skype needs its Partners who can provide the level of support, service level agreements, on-site training and other infrastructure required to become a viable business tool. Our Partners have an :"immediate" focus on enterprise needs so we need to open up to those [Partners] who are working directly with enterprises.

Q: Is there a focus on revenue generation via the Developer Program? For instance, we have seen PamFax integrate with all aspects of the Skype Extras Manager: software download, digital rights management and the transaction engine.

A: When I took over the SDP in March I wanted to take the pressure off short term revenue generation and focus more on the longer term developer needs for tools, documentation and generally providing developers with the information they need to get their products completed.

Given the apparent contradiction of longer term needs and quarterly revenue pressures, we took the approach of listening to developers, taking back that information and incorporating it into the product roadmap. Attempting to share revenue would shift the focus away from our longer term goal of providing a complete platform for developers. We want to be in a position of having the toolkit that enables the developers to generate revenues and, hopefully be profitable.

Q: At the New York Developer event it became clear that the Skype Developer Program's target market is developers, not end users. Yet, one of the questions raised was what is Skype doing to build brand awareness in North America where it does not have the market penetration levels seen in Europe and Asia?

A: [At this point, Skype's PR offered up two points: (i) Skype does take quarterly surveys of ":unaided brand awareness" in the U.S.; the results have been increasing quarter by quarter and (ii) in 2007 the number of US-based account registrations has increased significantly (as evidenced by looking at the few numbers eBay does release in its quarterly report).]

In addition Skype will be participating at more conferences and industry events; for starters we will be at CES and MacWorld in January.

Q: Over the past year we have seen viral demand for SDK's for Facebook and the iPhone (for which a formal SDK is only forthcoming in early 2008). What does Skype propose to do to catalyze viral adoption and use of the Skype SDKs?

A: In today's Web 2.0/Voice 2.0 world one thought that I am trying to get across to our developer projects is the following thinking. As opposed to launching our own specific business-case-architected functionality first and then later attaching API's, we should be more open about what, when and in which order we expose (API's). In many cases it is very hard to imagine exact use cases for what we are exposing to the developer ecosystem. Many times it is only after publishing API's that we start to see mashups and applications that we never imagined. We constantly see new types of applications and new user segments popping up that we could not imagine previously.

The number one way we see to create developer excitement and enthusiasm is to open up as much as possible for cross platform development across both clients and the web. We need to make sure developers know about that. We need to make sure developers have excellent documentation and have a community to support their activities when they are prototyping and developing new ideas and concepts.

Q; So, in summary ....

A: We want Partners to know:

  • there is no loss of focus for the Developer Program; the focus has not gone away
  • the developer community is extremely important for us
  • organizational changes happen
  • we are grateful for the efforts of Paul, Lester and Caitlin and the results they achieved
  • there is never a good time to make changes

To provide a benchmark reference point going forward, the take-aways from this interview include:

  • Skype is moving from simply providing conversation services infrastructure to licensing technology platforms at two levels:
    • licensing the basic Skype conversation infrastructure: voice, IM, video
    • licensing, through the SDP and via the SDK, Skype embedded into third party applications
  • Partners are the key link to offering enterprise and business process solutions to the Partners' target markets.
  • The SDP program's emphasis going forward will be on more communication and interaction with the developer community to provide the tools they need to develop their services and products.
  • There will be a stronger emphasis on support for Mac OS X and Linux as well as web services.
  • Priorities will be set with more recognition of input from the developer community

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January 05, 2008

Whom to Follow in the VoIP World

On Thursday, VoIP News continued its "Top" lists with Owen Linderholm's list of the VoIP-News Top 20 VoIP Influencers for 2007. Included on the list are many who have contributed to the success of Skype Journal in 2007:

Alec Saunders without whose Voice 2.0 Manifesto we would not have such an articulate definition of the business direction and justification for Skype Partner offerings in his description of "Applications as the value creators".

Thomas Howe, who probably understands mashups, their role and their potential and can articulate his thinking in a very lucid, informative way through his insightful blog posts. (And read Thomas' post about how learning about this recognition almost wiped out the entire Thomas Howe Company executive team.)

Stephane Marceau, CEO of Mobivox, whose team has figured out a way to access Skype contacts inexpensively from any phone worldwide.

Craig Walker, whom I had the pleasure of meeting at Fall VON and learning why Grand Central has had success through leadership.

James Body, who has had a major role in bringing to life Truphone, without which there would be fewer ways to make high quality, low cost voice calls from any WiFi access point (and 3G network where one is available). Now if they could just figure out how to make it work from a Blackberry.

Andy Abramson: Alec Saunders calls him The Kingmaker for his active role as not only a public relations professional but also advisor to many of the companies that have had proven success over the past few years, such as Grand Central and Unyte. Andy's VoIP Watch is a "must read" not only for industry trends and developments but also for his experience and insight into building relationships in a way that makes winners of all parties in the business. Without Andy's support and his unique blogger relations program Skype Journal's stories would not be as rich or informative.

And, last, but by no means least, Paul Amery -- as a proxy "for all the creative technical people at Skype who are continuing to drive the adoption and use of Skype by third party developers". We all know that Paul got caught up in a recent restructuring process at Skype but this recognition serves him well as he works out the next stage in his career.

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January 04, 2008

Scripting Skype

Guest post by Vincent Oberle, Skype developer

Scripting simple tasks

I’ve been using Python as my main scripting language for a while now. The Skype Linux tools I wrote a little while ago were already in Python. They used a custom wrapper for the API that Skype exposes for 3rd party applications. There is however a much better Python wrapper available now, Skype4Py, which is even officially supported by Skype.

With it, it becomes quite simple to script Skype for some simple tasks. Added benefit of using Python, your scripts will be portable across the 3 desktop platforms supported by Skype, Windows, Mac and Linux.

Here is an example of a small scripts I wrote to solve a problem.

Skype multi-chats are great for discussions on a project or in a team. But sometimes I need an answer from each member of a multi-chat. Just throwing the question in the chat will result that systematically some people don’t answer (don’t ask me why, I don’t get it either…). So I wrote a little script that will send as individual chat messages the text that follows the /all command.

For example write in the multi-chat:

/all When do you go in holidays this summer?

and each member of the chat will receive the “When do you go in holidays this summer?” individual message.

Here is the code:

import Skype4Py
import re

skype = Skype4Py.Skype()
skype.Attach()  # Attach to Skype client

def message_status(Message, Status):
    if Status != Skype4Py.cmsSent: return
    if Message.Sender != skype.CurrentUser: return
    r = re.search (r'/all (.+)', Message.Body)
    if r:
        msg = r.group(1).strip()
        for member in Message.Chat.MemberObjects:
            if member.Handle == skype.CurrentUserHandle:
                continue # don't sent to myself
            skype.SendMessage(member.Handle, msg)

skype.OnMessageStatus = message_status

while(True): pass # Infinite loop, ctrl^C to break

Intercepting chat messages can be used for many things. Do you want a /sms command in a chat that will send an SMS to each member in the chat? It will probably not take you much more lines of code.

 

Moods to Twitter and command-line file transfer

I have blogged before about how using the Skype4Py library makes it very easy to script Skype and add little features to it, in a portable way. I have written two such little scripts recently. Their code is short and simple, and while I only tested them under Linux they should also work under Windows and Mac. They can be found with my Skype tools.

The first script will send your own mood messages to Twitter. There are two reasons for doing that. First many people use the mood message like Twitter, to say what they think or as a micro-blogging tool. So the mood message can be a very good “Twitter editor”. The second reason is that Skype doesn’t keep an history of your mood messages. This provides such an history, which can be private if you set your Twitter privacy settings accordingly.

The second script is to make my life easier. Under Linux I’m often in the command-line and I often have to send some file to colleagues. Currently that requires to get to the Skype UI, find the contact, choose the Send file option and navigate to the directory where my file to send is, lots of clicks.

So I’ve written the little send_file.py script. Just specify the Skype name(s) or the display name(s) of the people you want to send the file too, and it will open the file selection window to the current directory. From there you just have to choose the file to send. Why not specify directly the file name to transfer on the command-line? The Skype API doesn’t allow this, to prevent external applications to transfer files without the knowledge of the user. Yet despite this limitation, the script makes the file transfer operation much faster.

Note that “send_file.py John” will be enough to send the file to all contacts that have John in their name. Under Linux, this script requires at least Skype 2.0.0.27.

Skype Making an Appearance at CES

Next week is the annual CES 2008 gadget-fest in Las Vegas; both Phil and I will be there to report on the findings. In fact, we plan to meet up with many other bloggers at the BlogHaus organized by uberblogger Robert Scoble and sponsored by Seagate.

Yesterday Skype issued a press release announcing its participation at CES 2008:

Skype will be offering a sneak peek at the 2008 International CES of the newest devices and accessories on which the mobile Skype experience will be available to the more than 246 million registered Skype users worldwide. A wide variety of new and innovative wireless devices and accessories will be on display.

.......

In addition, Skype will be connecting this years ShowStoppers media event with PodTechs BlogHaus at the Bellagio. This Virtual BlogHaus will take advantage of High Quality Video on Skype, the new benchmark for video calls over the Internet, to connect the two locations. Youll see a sharper and smoother video call, at 640x480 pixel resolution (VGA) at up to 30 frames per second. The experience will be so good, it might be better than actually being there.

Combine this with Skype's forthcoming participation at MacWorld and it seems that we are starting to see more visibility from Skype in the public venues.

I have reported many times on Skype on mobile devices and had an opportunity to evaluate the many solutions (and even have a 3 Skypephone which I cannot hook up to a North American network but do have a good feel for its feature set). Looking forward to reporting on new developments with respect to Skype's participation in this space early next week.

And with a huge bandwidth pipe into BlogHaus, this will be a great test of Skype's High Quality Video in a more public venue (webcams will be available to try out).

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January 03, 2008

Skype coming to the Sony PSP?

 

Ars Technica reports:


"Call friends, talk trash to fellow gamers or catch up with acquaintances via Skype for PSP system."

Skype Journal shared clues this was in the works last year.

Skype for the Sony Mylo was built on a TrollTech platform; anyone know if the PSP uses TrollTech too?

Sony will also show the Playstation Eye webcam.

"The Playstation Eye has a fast frame rate for pristine video quality and contains a built-in four microphone array. Chat with up to six people at one time and even share photos while you are chatting. The Playstation Eye is engineered to perform well in low-light conditions and includes a zoom lens for close-up and full body options."

Could the Eye be good enough for Skype High Quality Video? 

We'll have photos from the Sony CES booth.

The timeline...

January 02, 2008

Jan locks Skype-Watch and Skype-Gadgets again

Skype Journal contributor Jan Geirnaert mothballed his skype-gadgets and skype-watch last weekend to focus on his new non-Skype business. Good luck, Jan.

Predictions? Wish List? What's In Store for 2008..

Having reflected on Skype's accomplishments in 2007 and some of the more interesting devices and technologies that have crossed my way, now for my projections for 2008. (In the interest of enhanced objectivity -- not that I can be totally objective -- I have yet to read Phil's 37 Sketchy 2008 Skype Predictions or Andy's The Road in 2008 (links below after you have read this <gr>).

1. eBay will appoint a new Skype CEO in the first quarter. Andy has his insights into the search.

2. The new CEO will focus on "Delight the User"

  • Introduce customer support plans (limited free and premium paid)
  • Provide <24 hour response time on customer support requests
  • Hire a Chief Marketing Officer who understands the role of, and process for, marketing a technology platform to both consumers and small businesses.
  • Provide guidelines on optimizing end user configurations for highest quality voice and video.
  • Set challenging goals for increasing SkypeIn and SkypeOut minutes used.
  • Change Skype business and management structure to support the development and marketing of platforms as opposed to services
  • Build a "Skype Inside" marketing program for Skype hardware
  • Build a blogger relations program
  • Improve dialogues with Developer Partners

3. Skype will introduce multi-party video conferencing (may initially only be three party)

4. Skype will focus on licensing two platforms:

  • Skype real time conversation infrastructure (to additional social networking platforms beyond MySpace)
  • Skype Developer API Toolkit: to include web services support

5. Skype users will rush out to replace their PC's with Dual Core processors and their webcams with Logitech Carl-Zeiss optics webcams to take full advantage of Skype High Quality Video.

6. Skype will revitalize the Skype hardware program, improving hardware partner relationships, building a more effective hardware distribution channel (especially in North America) and building consumer awareness of Skype as a premium real time conversation offering.

  • Skype will figure out how to open a Skype store for the 3.5 million Canadians.who have registered on Skype.

7. Skype will have to support emergency services for customers with SkypeIn numbers in countries requiring this.

  • SkypeIn numbers for Canada will become available within three months of providing emergency services access for UK SkypeIn numbers.

8. The Skype Partner program's business solutions providers will start to gain significant traction amongst the small and professional services business community.

9. Skype will execute on some form of significantly enhanced business relationship with Google.

10. Skypephone will become available in the U.S. via T-Mobile (and the Skypephone will be modified to support the required additional 850 MHz GSM band.)

11. Skype will upgrade its presence engine to deal with the fact that we may have multiple concurrent logins, especially on at least one PC and one mobile device.

12. Skype will gain significant placement on mobile devices.

  • How extensively this goes depends on the (low cost) availability of "public" WiFi and./or 3G network access.
  • note that I did not necessarily say there will be a mobile device Skype VoIP client.
  • Should more (GSM) carriers invoke UMA/GAN we will see Skype continue the current "mobile" trend of IM over the data network with voice connectivity over the carrier's inherent voice network.

13. Skype will conclude deals for local termination services in many more countries to improve SkypeIn and SkypeOut call quality.

14. Someone at Skype will review all the SkypeIn provider contracts to ensure we can keep our SkypeIn numbers permanently. (And Londoners will learn that their area code is simply "020", not "020n".)

15.eBay will begin reporting Skype usage numbers that are meaningful, such as number of users who actually made at least one Skype call in the previous quarter.

Will be interesting to see how much of these predictions actually play out but one can always hope for the best.

Happy New Year and Happy Skyping in 2008!

And for other predictions:

January 01, 2008

Skype Journal nominates Chris Libertelli for the EFF's 2008 Pioneer Award

The Electronic Frontier FoundationEFF-logo-text recognizes people who "contributed substantially to the health, growth, accessibility, or freedom of computer-based communications."

I nominated Skype's Christopher Libertelli, US Director of Government and Regulatory Affairs, for the 17th Annual Pioneer Awards.

Chris filed with the United States' Federal Communications Commission in February 2007 to open wireless networks to anyone's device so long as it doesn't hurt the network. The idea was to apply the 1967 Carterfone principles (you may attach any phone device you want to a phone jack) to the mobile world. The original ruling opened up innovation for home and business phones, fax machines, modems, etc.

So far the FCC has approved this for some of the 700MHz spectrum. There's still hope for Chris's Mobile Carterfone to apply widely. If it does, mobile carriers will be compelled to let you buy service without phones and phones without service. This should reduce consumer lock-in and improve competition over rates and services.

Notable is that this was pretty much a one man show. Libertelli's simply written, three page filing:

  • produced thousands of pages of hostile argument by phone companies and their lobbyists defending their right to bundle,

  • added a powerful meme to public debate over phone company power and consumer rights,

  • opens the door to innovation in the US mobile device market as exciting as what we see in Japan, South Korea, and Europe.

Chris Libertelli's advocacy for Skype in the corridors of D.C. power promoted our freedoms of speech, access, and assembly last year. He deserves our thanks and our recognition.

See also:

January 01, 2008 January 02, 2008 January 03, 2008 January 04, 2008 January 05, 2008 January 06, 2008 January 08, 2008 January 09, 2008 January 10, 2008 January 12, 2008 January 13, 2008 January 14, 2008 January 15, 2008 January 17, 2008 January 18, 2008 January 19, 2008 January 20, 2008 January 21, 2008 January 22, 2008 January 23, 2008 January 25, 2008 January 26, 2008 January 27, 2008 January 28, 2008 January 29, 2008 January 30, 2008 January 31, 2008

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