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April 30, 2008

eComm 2008 Panel: What Will Drive Wireless Innovation?

A panel discussion involving participants from an industry consultant, a mobile carrier, Google, Skype and Nokia.

Moderator: Brough Turner (NMS Communications)

Panelists: Martin Geddes (STL Partners), Stanley Chia (Vodafone), Sumit Agarwal (Google), Jonathan Christensen (Skype), Christopher Allen (iPhoneWebDev.com), Benoit Schillings (Trolltech/Nokia)

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Purely Speculation But ... Are RIM and Apple Talking?

VoIP blogger and Italian IP-communications entrepreneur Luca Filigheddu, whom I had the pleasure of meeting at eComm 2008, reports on speculation that RIM is looking to build a developer team focused on the iPhone. He points to a post on Apple Insider by Aidan Malley who has become aware of a new internal job listing at RIM that suggests RIM is "willing to jump the fence and write applications for the iPhone":

Among the requirements are a very strong emphasis on existing experience with Mac development, including programming in both Cocoa and Objective C as well as user interface design.

Web experience with Javascript, XML, and other functions is also essential. Experiences with developing for the Mac's Sync Services feature and interfacing with Bluetooth and USB devices are both considered assets, according to the company.

If Apple wants to enter the enterprise market with a "push" wireless email application, consider what it takes to come up to RIM's level of enterprise market penetration with their Blackberry Enterprise Server:

  • over 200,000 installations on MS Exchange, Lotus Notes (and even Novell GroupWare)
  • over 200 business rules supported
  • security that has been endorsed by NATO, as well as government organizations in the U.S., Canada, U.K., Austria, Australia and New Zealand
  • relationships with over 300 wireless carriers
  • Blackberry patents on push email
  • a range of products: Pearl, Curve and 88x0 series
  • a broad range of third party applications, many of which have an enterprise focus

Also check out Al Sacco's Top 10 Reasons Why the iPhone is NO Blackberry over at Crackberry.com.

On the other hand we hear rumors of a Blackbery 9000 with touch screen technology - the iPhone's strongest selling point.And surely a feature for which Apple has patents or patent applications outstanding. RIM has already negotiated deals with Nokia, Samsung, HTC, Motorola and Palm for its Blackberry Connect which essentially licenses RIM's wireless push email technology for use on certain of their devices such as the Nokia E-series smartphones.

I would take Luca's speculation on RIM and Apple negotiations one step further. Each side has technology that the other requires to succeed in their respective quests for market share (and to mutually grow the overall smartphone market). If there are such negotiations under way, they're about cross licensing each other's patents to achieve their goals without ending up in messy and costly litigation.

Hat tip to Dan York for pointing me to Luca's post.

Full disclosure: when I was employed in the magnetic resonance spectroscopy business three decades ago (used for determining molecular structure in chemical and biochemical analysis), I was peripherally involved in a patent settlement where both my employer and their major competitor ended up resolving some technology-critical patent disputes through a cross-licensing because each party only had part of a comprehensive solution required to advance the use of the technology. Much of that technology has since been licensed by GE, Siemens and others to develop the field of magnetic resonance imaging (MRI).

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Skype’s mobile dilemma

A guest column by Jahangir Raina of iLocus, a research company focused on emerging communications segments. See also JR's interview today with Mark Jacobstein, CEO, iSkoot.

Skype’s recent mobile VoIP announcement is an admission that VoIP over 3G is not practical yet. perspective screenshotThis is evident from the fact that Skype has chosen to implement iSkoot type architecture for its own mobile VoIP offering that it announced last week.

Skype has tried on several occasions before to go direct to consumers with mobile VoIP. As an industry observer I have always wondered why the company has struggled with the service. I thought iSkoot would be an interim solution till Skype sorted out the problems. Apparently that was not to be. Skype has partially divorced the data channel and will be using the circuit switched network for last mile for the transportation of voice. This is what iSkoot enabled Skype to do. The only difference is that iSkoot has previously proven to be a workable solution while Skype itself had trouble with theirs.

It is very difficult to do mobile VoIP in an operator environment. iSkoot has 60 engineers in Israel who have been working on this problem for two years. That is why Skype chose to partner in the first instance.

So why has Skype struggled with mobile VoIP? The real issue is that 3G data networks are not designed to carry voice. You have enormous amount of overhead associated with packetizing your data and all the echo cancellation, error correction, and other aspects associated with making voice successful. 3G networks are not built for that. When you move over to 4G networks you have a lot of access bandwidth and you can make it work. But 4G is at least 4 or 5 years away from today.

Skype on my laptop is a great experience because I have a super high powered CPU and tonnes of memory on my machine and I can run the client fast. In addition to that I have a high speed broadband connection so I can deliver low bandwidth application like Skype with great experience. But a 3G environment has none of that. In the mobile world the combination of slow processing handsets and bandwidth constraints on data networks are just not allowing VoIP to happen.

3G data network architecture is not conducive for VoIP. That is the case with fixed IP networks as well. They were not designed for realtime voice either. The reason fixed line VoIP works is because the service providers are throwing bandwidth at the problem and letting the shared transport increase the probability of unhindered voice transmission. Fixed line VoIP today is a statistical possibility because fixed IP bandwidth in the last mile as well as in the backbone is sufficient. On the wireless data networks this is not the case. We do not have a sufficient amount of combined average backbone-lastmile bandwidth available to make VoIP over 3G a reality at this stage. VoIP over 3G is not a statistical possibility yet.

The only mobile handsets on which you can try full VoIP over data (i.e. signaling as well as media transmission over data channel) from Skype include a couple of WiFi phones and the Nokia Internet Tablet. WiFi does not have bandwidth issues. With regard to the Nokia device, incidentally that is the only Wimax device Skype has announced support for. That tells you something. That tells you that Skype – like other sensible people out there –are `before they unleash their true mobile VoIP colours. Either that, or they will wait for the bandwidth to get better on 3G networks. It is relevant to mention here that one of the reasons Skype became successful 5 years back was because its timing was painfully perfect. It came along when there was ubiquity of broadband access and plenty of left over bandwidth from the pre-downturn boom time.

That is a critical factor in Skype’s mobile VoIP ambitions. The timing has to be right. So what does Skype do in the interim? The challenge for Skype in the interim is to keep the brand name kicking in the mobile VoIP circles till 4G becomes ubiquitous. If you understand those concerns, all that Skype has done so far in mobile VoIP starts to make sense. The Skypephone, the bridged VoIP model, only the Wimax/WiFi handsets for full VoIP over data etc. Skypephone is a brand exercise. Bridge VoIP technology that iSkoot brings in – and the one Skype itself is now promoting – is able to maintain the voice quality which is important because the last thing Skype needs is to be remembered for lousy voice quality on mobiles.

Market favours those who bring the right technology at the right time. But certain players evolve with the market, they grow with the market, they solve problems as they face them, and when the time arrives they have a better overview of how to handle things and deliver. So Skype has a dilemma here: Offer full VoIP over data and be remembered for lousy voice quality or wait for 4G and possibly be left out. Just because a peer-to-peer application worked well on fixed broadband does not necessarily mean it works well on the wireless networks. It is tough to maintain voice quality over wireless networks. With a packet switched technology the problem is compounded. So even though you throw bandwidth at the problem when 4G arrives, there are likely to be other folks around who might do a better job at getting the quality right just because their product has evolved along with the evolution to 4G.

The other issue is that if Skype is bringing in its own technology for direct-to-consumer mobile VoIP, as opposed to licensing it from companies like iSkoot, this strategy falls completely out of the scope which Skype has defined for itself till now. Until now, we have not seen Skype develop something for a legacy network. All internal development has been around IP networks. The version of bridged mobile VoIP that Skype is enabling with its direct-to-consumer offering involves bridging of MSISDN and IMSI numbers of a mobile phone user. It lets a user use the same phone number over GSM and data channels and involves legacy protocols and stuff. SkypeOut does indeed involve breakout into the PSTN but Skype client hands off the call in IP format. It is the terminating gateway that converts IP into TDM for breakout into PSTN. So what I am trying to emphasize is that this is the first time Skype has been drawn in the legacy networks mess.

There have been internal pressures at eBay to ramp up the monetization of Skype. I think the entry into legacy domain is due to that pressure. The implications are that this pushes Skype into traditional telecom domain somewhat.

The MSISDN-IMSI mapping technology, apart from being a complex piece of technology, is not easy to integrate with the MNO’s OSS/BSS set up. There are billing nightmares involved. So if Skype has the whole package in place, we could see it offering the solution to MNOs bypassing iSkoot. That to me has shades of legacy wholesale model. Skype would not be Skype anymore. In fact that could be one of the reasons why iSkoot is about to push its own direct-to-consumer offering now. On the other hand Skype has to consider possible competitive offerings of wholesale bridged VoIP coming from the likes of Yahoo and Google/Gtalk since iSkoot type companies can easily extend a similar partnership model with those outfits. iSkoots and EQOs are compatible with those clients too.

In conclusion, Skype’s entry into direct-to-consumer bridged mobile VoIP is due to three main reasons: (1) its concern to keep its brand name relevant and known in mobile VoIP till 4G comes along or till 3G connections improve worldwide, (2) pressure from eBay to further monetize the mobile capability even if that means trifling with legacy networking technology, (3) its apprehensions that Gtalks and Yahoos of the world could strike VoIP deals with MNOs or do something similar with iSkoots and EQOs.

This is all pressure talking. Ideally we would want Skype to run the same way it runs on our laptops even if that means we have to wait a little longer. Think of the stuff that Skype could cook in absence of pressure. HD voice on 4G would be great.

Skype 3.8 Released to the Public

(Note: Due to recent issues with Skype Journal's Moveable Type blogging platform where a post has not been automatically going to the Home Page, I had already drafted this post when I found that Phil actually had issued his post on the Skype 3.8 public release. So I put this up for completeness and also with some commentary on the main upgrade features.)

Yesterday (while I was on a travel day) Skype released Skype 3.8 for Windows to the public after about four weeks as a beta. While I have previously reported on my experiences with the beta, here is a review of the four key features:

  • Improved audio quality that reduces background noise and call delay as well as fewer call drops and cutouts. Within my network of contacts I was finding that contacts with three or four year-old PC's with single core processors and 512MB RAM are having a much better Skype calling experience. I have also been having consistently better quality experiences with SkypeOut calls.
  • An ability to change headphones or other audio devices solely from within the Skype client. This addresses a shortcoming of Windows itself (XP, 2000) for handling audio devices since these O/S's were developed in the early stages of the emergence of audio as a key feature of many Windows programs.
  • Hidden user profile picture to address the SPIM issue Phil blogged about eight weeks ago. Upon making a contact request to authorize exchange of contact details with a new contact, the profile image is hidden behind a "veil" that can be exposed upon clicking.
  • Implementation of Skype's own UPnP protocol (as opposed to the Microsoft UPnP Framework) to configure firewalls for the best call quality. Skype's UPnP helps Skype get more direct connections with fewer relayed calls, lower latency and less packet loss. resulting in improved call quality. (Also available on Skype 2.0.0.68 for Linux and coming to Skype for Mac.)

While only apparent through experience, there have been some "behind the scenes" improvements and bug fixes to Skype's High Quality Video. It shows up in having more calls negotiate up to High Quality Video faster and remain at that level more consistently during a call.

From the response of several of my contacts who have been using the Skype 3.8 beta, this is definitely a recommended upgrade. You can access it using "Help | Check for Updates" in your Skype client or download it here.

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April 29, 2008

Skype for Windows 3.8 goes out of Beta

Earlier this month, Skype launched the Skype for Windows 3.8 Beta (April 2, 2008). Jim wrote about his experiences with Skype 3.8 Beta (April 6, 2008), and now 3.8 is out of beta. Download it now for better call quality, amazingly easier hardware configuration (I swapped out headphones yesterday without opening the Options panel), a new privacy feature that hides the images of strangers who befriend you. skype.com/go/download 

Version 3.8.0.115. File size 21 MB.

Change log (updated Extras manager, Firefox plugin, and Internet Explorer plugin; 9 bugfixes, 1 API bugfix, updated localizations) and the informal announcement below the fold...

Release notes:

  • change: Updated Extras manager to version 2.0.0.55

  • change: Firefox plugin updated to version 2.2.0.80

  • change: Internet Explorer plugin updated to version 2.2.0.176

  • bugfix: Account creation without a valid email address was not communicated correctly

  • bugfix: Skype occasionally crashed on startup when some specific sound cards were set as windows default

  • bugfix: Skype did not always go to "Away" and "Not Available" status automatically

  • bugfix: After locking the screen, video froze or went blank

  • bugfix: When user was not able to connect he was forwarded to wrong webpage

  • bugfix: Windows Vista screensaver was not disabled during video call

  • bugfix: Any link containing "+" was not clickable in a chat

  • bugfix: Skype crashed when set web cookies got damaged

  • bugfix: Video resolution did not scale up correctly in some instances

  • bugfix API: App2App transfers were disabled when File Transfer was disabled

  • All localizations updated

Announcement language:

We thought you'd like to know that Skype has taken another little step today to delight its users.

Just a little while ago, Skype launched the newest version of Skype, Skype 3.8 for Windows. And we're happy to report that this version of Skype sounds better than ever before.

The main improvements can be found under the hood of the audio engine. In the real world, this translates to significantly reduced background noise, less delay, fewer call drops, and fewer cut-outs -- especially when both sides are using Skype 3.8 for Windows. And if you change your headset, headphones or microphone, there's no need to mess around with sound settings. Skype 3.8 for Windows takes care of it behind the scenes.

One technologically minor, but user-friendly, change is this: by default, we’ve hidden the user's profile image in incoming authorization requests. Some people have been using offensive images, so we decided to put them behind a veil. You can still see the hidden avatar if you click on it.

The release also includes a number of video-related bug fixes, our own UPnP implementation and other tweaks. And even if you're happy with an older version of Skype, we recommend upgrading to the latest. 

Download Skype 3.8 for Windows at skype.com/go/download

April 28, 2008

iSkoot Security Resolution -- The Follow Up

Yesterday I posted about how a security issue was discovered with iSkoot for Symbian phones only and the response from iSkoot. Today iSkoot CEO Mark Jacobstein reports on the iSkoot blog confirming that the problem only existed on a non-production version of the Symbian client and that a new (secure) version will be out by Wednesday, April 30. Most importantly Mark concludes with:

We wish to express our sincere thanks to Phoneboy for identifying the issue. As he notes, “there’s absolutely no excuse for not encrypting the information with SSL” - we completely agree, which is why we use SSL encryption on every production build.

Earlier today on the VoIPSA blog Dan York published a chronology of the weekend's activity outlining how the blogosphere assisted in bringing about a satisfactory resolution to the issue. Andy Abramson at VoIP Watch talks about how the blogosphere really is passionate about seeing Skype succeed and really wants to help.

This is how the blogosphere helps and will continue to do so. Smart companies embrace passion. It's only insecure executives who fear their help.

PhoneBoy himself debates whether he followed the right process by exposing a "zero day exploit" without first approaching the vendor.

And, in closing, it was only at Jeff Pulver's VON Social Networking Breakfast where there was an event attended by PhoneBoy, Mark Jacobstein, Andy and myself along with other VoIP bloggers. (Dan was at another conference in Orlando or would have been there also.) But I first had the opportunity to meet Mark the previous week at eComm 2008 where he not only presented the iSkoot story but also had iSkoot sponsor lunch on the first day of the conference. How did I know it was Mark at lunch? He had a Skypephone sitting on the table.

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April 27, 2008

iSkoot Security Bug Resolved

One benefit of the network of bloggers that has built up around IP-based communications is the ability to identfiy, define and resolve issues in time frames not even imaginable prior to the Internet and the blogosphere. Over the past few months uberblogger PhoneBoy (Dameon Welch-Abernathy) along with Disruptive Telephony's Dan York, who is also involved with the Voice over IP Security Alliance, have become two sources I will often defer to when I need to confirm the integrity of a vendor's claim or the viability of an issue related to telecommunications, especially when it comes to security.

Last fall Dameon (pictured right) worked with me to confirm that Skype's High Quality Video really did provide a superior video communications performance. Recently he was wondering about the quality of audio conference calling until he learned about, and experienced, VAPPS' High Definition Conferencing. Now, I don't know about how you spend your Friday evenings, but it seems that Dameon got an urge this past Friday evening to check out iSkoot's security when using iSkoot's Symbian S60 client on a Nokia N95. Dameon found and reported a security leak that would expose your SkypeID and password -- under very stringent conditions. Dan York followed up with a post on the VoIPSA blog.

To find the security issue you needed to be accessing iSkoot via WiFi on a Nokia N-series phone (in this case an N95) via a home-based WiFi router. And you needed to have the WEP or WPA password for the router and be within radio range (sniffing distance) of the router. And you needed to know how to do a packet trace via a tcpip dump.

Once reported iSkoot CEO Mark Jacobstein then called his developer team into action early today (Sunday). Around 4 p.m. I learned that the iSkoot team had been in touch with Dameon while Dan and I received the following statement:

Unfortunately, it turns out that Dameon was right. We’re not sure how, but a non-production Symbian build ended up on the site, and it had this bug. We’re pulling the build and fixing the bug and will be doing a forced upgrade to every Symbian user as soon as possible. We also checked all the other builds, and they’re all fine (Windows Mobile, Blackberry, J2ME, etc.)

Thanks to Dameon and Dan for their diligence in identifying and confirming the issue -- score one for the blogosphere. And thanks to Mark and his iSkoot team for acknowledging -- so quickly over a weekend -- that there was an issue and for dealing with it so promptly -- score one for iSkoot.

Bottom line - the blogosphere helped identify and communicate an issue back to the vendor's management team; iSkoot did not try to hide behind any PR spin or mask but rather acknowledged and resolved the issue in a very timely manner. And it all happened over a weekend; now if Dameon would just recognize that there are better things to do on a Friday evening than hacking routers.

And, as an aside. It was VON Spring that provided an opportunity for many of these bloggers to meet not only with other bloggers (and where I first met Dameon in person) but also executives such as recently appointed iSkoot CEO Mark Jacobstein who attended the Pulver Social Networking breakfast. The recently reported demise of PulverMedia, and with it the VON conferences, will be a serious blow to building a enthusiastic, effective and communicative IP-communications community. Certainly our meeting at this event made it easier to communicate between bloggers and vendor to address this issue over this past weekend.

Related Posts:

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April 26, 2008

PamFax Receives Skype Certification, Grows Usage

Becomes an Extra Premium; implements major server upgrade.

While email and VoIP technology have changed our communications patterns, it seems that faxing still has its place as a communications mode. The growth of PamFax as a worldwide fax service using Skype's underlying Skype Extras infrastructure is demonstrable proof.

A key advantage of PamFax is that it works from a Windows-based PC on any Internet connection worldwide and can readily send a fax to any fax terminal worldwide in about five or six simple steps. Amongst its features PamFax can serve as a Windows printer. It can accept input directly from an Office document or scanner. It's available to use any time that you may need it; there are no upfront payments, subscriptions or registration required.

Since its launch last summer (with a major feature upgrade in late December) this winner of last summer's Skype Mashup competition has steadily increased its usage to a point that proves that sending faxes is still a robust, widely acceptable, widely used communications tool. In January I had occasion to use it to recover tickets forgotten for an event. Dick Schiferli, CEO at PamFax publisher PamConsult, has provided some interesting numbers that demonstrate the ongoing viability of fax services:

  • almost 25,000 users have installed PamFax with over 1,000 new installations per week
  • average fax is 1.57 pages
  • 58% of users who take advantage of the initial free page offer come back to send at least one more revenue generating fax
  • paid faxes are averaging 6.5 pages
  • for progress notification, 88% of all faxes use Skype chat while 25% use email (both options can be selected)

Christoph Buenger, CTO at PamConsult and lead developer of PamFax, reports recently in their blog that PamFax has received the "Skype Certified" designation. ":

Now you can be sure that this add-on for Skype does what we promise and is of high quality. The certification-team at Skype did some very intense tests of PamFax and also helped us improving the add-on.

And over the past few days, PamConsult has upgraded the PamFax infrastructure and architecture such that:

  • A much larger number of formats (>100) are supported
  • Independent clusters are running in both Europe and North America
  • Fax processing speed and server availability are improved (the 2-page PamFax referenced in the chat session above was sent out at about 8:35 a.m.)

In a PamNews.com blog post Dick states:

We are coming up to 25.000 PamFax users now and have made some decisions how to further improve the platform. In the past 9 months we have seen some issues we don’t like and which impact performance and/or system flexibility. Users have also been providing excellent and valuable feedback.

In sending the fax referenced in the chat session above to ensure the new setup is working I noticed that PamFax needs to add a time stamp to the date information associated with the fax. This would be necessary for any use by the legal profession or anyone involved in time sensitive transactions.

Much like Skype provides real time communications worldwide agnostic to service providers, HD Conferencing from VAPPS provides high quality audio conferencing capabilities worldwide agnostic to service providers, PamFax is growing in its provision of fax services worldwide agnostic to service providers.

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April 24, 2008

VAPPS Rebrands Its Service: High Definition Conferencing

In previous posts I have reviewed VAPPS, Inc.'s audio conferencing service and its recent relaunch to incorporate high definition (HD) voice. To the user it means that all participants calling into the VAPPS conference bridge from Skype will hear the other participants accessing the call via Skype at the full HD Voice bandwidth.

Recently I reported on PhoneBoy's experience; today Pat Phelan, CEO of Cubic Telecom reports on a six hour conference call where, only after the call, he found from his administrator that the call had been booked on VAPPS High Speed Conferencing.

Pricing is very competitive and with full recording of the conferences for free I have just opened an account for Cubic. One extra positive point is the fact that I now find a use for the 3 Skypephone that’s been sitting on my desk for months. I can Skype dial into conference calls whilst out and about at zero cost.

Congrats to VAPPS on an excellent product.

Yesterday VAPPS announced two new directions:

  • a forthcoming rebranding of the service, to be called High Definition Conferencing (HD-C)
  • publishing of an upgraded Skype Extra supporting nine languages depending on your Skype profile language selection.

In fact I interviewed Ben using HD Conferencing where he used its recording feature to capture our conversation:

Inteview with Ben Lilienthal - High Definition Conferencing

Right-click here to save the podcast for this audio

Ben provided a description of HD Voice, as well as why PSTN and cell phone access has a lower level of quality, and talked about why HD voice is important to a conference call. Note the recording itself is a demonstration of high definition voice; the only editing done to this 16IKHz mono file was to truncate silent spots; there was no background noise filtering or any other effects that might impact the original recording's waveform integrity.

Update: Andy comments on the recording

:

I for one have been using the HiDef service for a while, and actually was one of the first trial set of ears that Ben called on even before his company became a client. The difference is immediately noticeable between a regular audio conference and a HiDef Conference in what can best be described as tone and audio richness.

In both cases the information disseminated by the use of the call recording and podcast tools clearly demonstrates how VoIP in the middle makes for new ways to communicate. For broadcasters and podcasters the tools available today far outweigh what was there only a few years ago, and pretty much have to be putting companies who make high priced audio gear for broadcasters on the ropes. None of what was done cost anyone any money to record, encode, produce and publish. That's flattening and leveling in my book.

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Skype for Mobile Java - limited release works

log in to the Skype networkSkype launches a minimal rival to iSkoot with a Java client for mobile phones. Caveat data plan for the download, but voice goes over the cellular network so it shouldn't be too bad.

change your Skype presence

Haven't finished testing Skype for your mobile yet, but the J2ME downloads are popping for Nokia, Motorola, Samsung, Sony Ericsson. Voice (in, out, Skype-to-Skype) only enabled in Brazil (Rio de Janeiro), Denmark, Estonia, Finland, Poland, Sweden and UK.

chat with your friendsMarjolein Hoekstra via twitter:

I just installed the brand-new beta of Skype for Java-enabled mobile phones. I'm so excited!

First impressions of Skype Java version: it can't load all of my 268 contacts. Incoming conversations aren't opened automatically. Fast.

New Skype Java has three columns: Contacts, Chats, Events. To change column view, press right arrow.

Offers incremental search (just type).

It seems Skype Java only allows one conversation to be open at a time. Incoming chat messages are accompanied by a loud audio signal.

On installing Skype Java you'll first be prompted to enter a mobile number. Only then it asks if you want to receive incoming calls at all.

See also:

  • jkOnTheRun: "I like this concept much better than the dedicated Skype phone, like the one from Netgear I reviewed previously. I'm betting however, that the carriers (at least in the U.S.) won't like the idea as much as I do."
  • Symbian-Guru: Ultra-Hot: Skype For S60 Finally Available! "Wow, this is hotness. The application isn’t 100% ‘VoIP’, as it still requires a cellular connection to make a call. However, chat works over WiFi or cellular networks, as does receiving calls. When you go to initiate a call, the Skype application calls a local number, which then connects you to your contact, regardless of where they’re located. It’s a rough start, but it’s a start, nonetheless. File transfer is not present"
  • nokiAAddict: NEW: Skype Mobile Beta (skype in/out & chat) "I’m currently with 3uk network and get free skype to skype calls in a similar way, but don’t get skype in/out or chat. I’m just hoping 3uk release a new version very soon. I’ve tested the chat and it works fine."
  • Villu Arak's blog news release
  • Some screenshots.

From the Skype web site:

Skype for your mobile beta means you can call your contacts whenever you need to – no computer, WiFi zone, or special phone needed.

  • Works on almost 50 handsets, with a data plan.
  • Costs just a little to make and receive calls.
  • See when your contacts are online.
  • Instant message or call them using Skype.
  • Save on mobile calls to friends and family overseas.

Skype for your mobile is a mini, beta version of Skype that you can download on to your mobile. You don’t need to switch operators or get a specialised phone. The software is free – although there might be a small data charge from your operator if you download it straight to your mobile.

Skype Shared Contact Groups - An underused feature

Just got this today. An invitation to be part of a shared Skype contact group.

Since I know Robert and much of his posse (collective, gang, tribe, pals, intimates, circle, friends, colleagues, bunch, troops, cadre) I clicked OK.

Next thing I know I have 51 contacts in this group, some already friends, but mostly strangers, like in a group chat. You can see the question mark status.

As with a group chat, you can add people to the group. However there is no host or moderator and you cannot remove other people from the group. You cannot delete a group, only leave it.

 

Skype 2.5 introduced this feature in 2006 and it hasn't changed much since. My wishlist:

  1. Extend the client API to include making shared groups, sending invitations, adding people, renaming groups, and the other actions the client allows. Especially, provide a list of shared groups I created, I shared, of which I am still a member, and of which I am no longer a member.
  2. Offer that API as a web service. I'm making/joining groups all over the place, on many sites. Make it easy for those sites - or applications working with those sites - to create and maintain the membership of Skype shared groups.

Skype's guide to the subject. Screenshots from my flickr Skype Shared Group Invitation (Set).

See also:

Thursday morning links

Jeff Pulver leaves Pulvermedia investors holding the liabilities. Andy Abramson wishes him well

How to update your IPEVO Solo firmware. download to usb stick, update via usb stick. via Nafcom.

Skype founders invest in WooMe dating2.0.  

Microsoft antivirus blocked Skype for a week. Oops.

Facebook text chat goes live. Reviews are positive. It's only time until they add audio, video, and conferencing. Will Skype choose a web2.0 platforming strategy to enable sites like these, bringing talk to context providers? That's clearly Microsoft's intention as you can hear in Ray Ozzie's Live Mesh memo on Microsoft's service strategy.  

Telco Euroset decides to compete with Skype in Russia, Ukraine, Byelorussia, Moldavia, Estonia, Latvia, Lithuania, Kazakhstan, Kirghizia, Uzbekistan and Armenia. Claims Skype credits too hard to buy in their markets.  

Open Source Intelligence comments on AT&T's warning that Internet to Hit Full Capacity by 2010:  "Yeah, yeah, yeah…and we’re going to run out of oil. Look at the first sentence qualifier: 'without investment'… Well, without air we’ll all stop breathing too. Of course there will be investment."

April 22, 2008

Skype Elected to 2008 Webware 100

In their second annual Webware 100 poll with over 1.9 million votes cast across all categories, Skype has again been declared a winner in the Communications category. Webware editors selected the 300 candidates out of 5000 nominees but the final winners are purely based on popular vote.

Somebody out there seems to like Skype!

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Skype's New Calling Plans -- The Coverage

Yesterday's announcement of new international calling plans available from Skype probably set a record for generating press traffic about Skype. Certainly my "Skype" keyword feed in FeedDemon has been gone off the end. Most of the reports were simply rehashes of the original two press releases (Global and North America). But some bloggers' observations are worth mentioning.

Pat Phelan at Cubic Telecomm (MaxRoam) thinks these plans will seriously impact the phone card market:

This a serious blow to the phone card market and with the multicountry plans to launch prepaid Skype cards now starting to ramp up this could spell the end. ....

These packages are certainly going to make me re-examine my Skype usage, couple this with the excellent quality I have been getting on my 3Skypephone lately and its time for a package change on my Vodafone corporate account

Mark Evans thinks the sexier story is Skype's growth:

There’s lots of excitement today about Skype unveiling a new plan offering unlimited long-distance calls to 34 countries but the far more interesting story - at least from this corner’s perspective - is Skype’s strong growth, which has been chronically unreported.

Andy Abramson, at VoIP Watch gives his take:

1. Revenue can become more predictable as it will be charged monthly. Unlike the Skype Unlimited plan which was a one time purchase, this allows users to change plans and also drop or add it as they need it. That means students and vacationers are ideal targets.

2. The charges can be to PayPal or any credit card. This opens up the universe of potential users to non-PayPal users.

3. The plan is changeable between hemispheres so if you buy one in say the USA and end up in Europe working, in school or on vacation the Skype users can swap out as needed.

While I know road warrior and world traveler Andy immediately signed up for a World plan, PhoneBoy's selection is more typical of North Americans with no overseas family ties:

This certainly makes it easier for people to justify giving Skype more per-month. If I made a couple of calls to Mexico or to the countries that are supported, I would certainly do it. However, I find the current Skype Pro offering–and the Skype Unlimited U.S./Canada plan–sufficient for my needs.

Dan York, who gets a bird's eye view of the telecomm world from his work with Voxeo, sees these plans, for the U.S. market, as a step up from "unlimited" domestic calling plans in the U.S. He also comments on telcos' use of the term "unlimited" (to really mean "lots and lots" but "enough is enough"):

Of course, I had to laugh at Skype joining into the game played by all the major carriers here in NA known as "redefining the word 'unlimited'". Several of the carriers here in the USA and also in Canada have at various times trumpeted their "unlimited" data plans... which of course were "unlimited" only according to the carrier's definition of unlimited... really something more like:

"Unlimited" = "unlimited calling up to a certain point that our finance folks have determined you start to impact our profit"

My thoughts on that issue: if you're using that many minutes (over five hours of calling per day)

  • it's only fair, and does not hurt, to pay for excessive use if you're running a (revenue generating) business
  • figure out a way to get your contact onto Skype.
  • get a life!

Certainly these plans could have a major impact in the Canadian market where we have many families with roots in the overseas countries serviced by the World plans. From my own anecdotal contacts, Skype attracts two major demographics in Canada: (i) family calling back to the "home country" overseas and (ii) small businesses wanting to grow worldwide. Unfortunately Skype's "World" plans do not cover India, Pakistan and the Philippines where many Canadians have strong family ties. (I'm especially surprised by the lack of India since we know Skype has termination arrangements for both Canada and India through VSNL.).

The consensus in this morning's Squawk Box call (link to summary with player embedded) was that these plans are evolutionary while setting new pricing benchmarks for flat rate calling. It's more a matter of working out the various terminating carrier agreements as opposed to any major new technology developments. And the biggest challenge is making access to Skype calling easier for the consumer through increased distribution of dedicated Skype-enabled hardware platforms with the familiar telephone touchtone interface in various markets - but especially in Canada and the U.S.

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April 21, 2008

Skype CEO Josh Silverman -- Thoughts After the First Four Weeks.

Skype internal blogger Villu Arak today published an interview with Skype's new CEO, Josh Silverman. Josh has had four weeks, spent largely with the developer team in Tallinn, to dig into Skype's activities and to start to triage a picture of where Skype should be heading. Read Villu's complete interview but a few key statements:

Initial observations:

Where I can perhaps add value is to help us focus us on the "Vital Few" - the (very) few things we're going to commit to delivering with excellence; as opposed to the "Worthless Many" - the long list of very good ideas which, if we tried to tackle them all, would bring us to our knees. The hard part about prioritization isn't saying "no" to bad ideas, that's easy. It's saying "no" to the good ones in order to deliver on the truly essential and/or breakthrough projects that really drives focus through an organization.

Core interest of the Skype community at heart:

Besides keeping communication within the Skype cloud free, there are two things we need to deliver very well: incredible ease of use and world-class sound and video. Everything else wins us bonus points.

Skype's priorities in 2008 and beyond:

....this year we'll make video - including multiparty video - more prominent and, er, easier to use. But more generally, I talk about end-to-end ease of use. It goes far beyond making the green call button easier to find. We're looking at every aspect, every stage of the user journey. From when you download the client and make your first call, all the way through the range of products we have, from the desktop to mobile. We're going to focus on where the biggest pain-points are along that journey, in order to make the whole experience seamless and delightfully easy.

Existing things you'd like to fix:

At the top of my "now" agenda is this: radical ease of use. Skype still confuses some people, so we're digging even deeper to achieve step function change.

On developer partners:

Philosophically speaking, I do think we need to continue building a robust ecosystem and supporting the developer community as best we can. I'm taking a little time to understand where we are and what the next steps should be. Soon, I'll share more thoughts on this on the Skype Developer Zone blog.

And on the prospect of eBay selling Skype:

Skype is a strong, profitable business with 61% year-on-year revenue growth and 309 million registered users, with 33 million added in Q1 2008. eBay has just made a huge investment in Skype by removing the earn-out. We have new management in place, and with the earnout out of the way, we measure ourselves by our ability to delight our users. [SJ link added] That's our focus. That's our test.

We understand that Josh will make himself available for external interviews within the next few weeks, once he has had time to complete his review of Skype's entire business. There are lots of challenges in Josh's statements and lots of promise. As he stated at the end of one response: "But let me get through the first hundred days and let's take stock of our progress in the summer."

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How Mac users can find hidden emoticons

UsingMac shows how to find the emoticons, hidden and not, built into Skype.

Digging inside your Skype application, you can find 89 emoticons (according to my version). The path is :

  1. Finder ▸ Applications ▸ Skype
  2. Show Contextual Menu ▸ Show Package Contents
  3. Choose Contents ▸ Resources ▸ Emoticons ▸ Emoticons.SkypeEmoticonset
  4. Show Contextual Menu again ▸ Show Package Contents
  5. Now, you're inside

See the full post with screenshots and how to create your own custom shortcuts to the emoticons.

You can always just check Skype.com's list of emoticons but even that list isn't always complete. (myspace). 

April 20, 2008

Skype Revamps and Extends Unlimited Calling Subscription Plans

Skype Pro plans replaced by new flat rate unlimited international calling plans covering as many as 35 countries.

With a variety of subscriptions that allow users to have a single, monthly flat rate for calls to landlines in 34 countries as well as to mobile phones in several countries, Skype has replaced all its Skype Pro plans; Mexico is a 35th destination country included for calls originating within Canada/US/Mexico. Key points:

  • Skype-to-Skype voice and video calls worldwide remain free
    • 28% of all Skype-to-Skype calls are now video calls
  • No contracts required
  • Choice of paying monthly, quarterly or annually
  • No connection fees for calls to any destination included within any of these plans.
  • Plans are incremental - for instance for calls originating in Canada or the U.S., users can select one of three plans: call only Canada/U.S.,, upgrade to add the Mexico feature and then upgrade to include landlines in an additional 32 countries worldwide.
  • Ultimate determinant of including a call within one of these plans is the terminating (or destination) country. For instance a Canadian traveling to Mexico can call numbers within Canada/US/Mexico under their "Mexico" plan from their Mexican hotel's Internet connection. On the other hand a German on the Unlimited Europe plan could call back to any of 20 European countries from Canada but would have to pay SkypeOut rates for calls from an Internet connection within Canada/US to a Canada/US landline or mobile number (unless s/he upgraded to an Unlimited World plan while traveling)..
  • Users can upgrade temporarily -- for instance, a Canadian or American traveling for two weeks to Europe can have an Unlimited World plan for the one month during which the travel occurs.
  • All plans include free call forwarding and free call transfer (SkypeIn or Skype to SkypeOut) to numbers within the destination countries included in the user's plan.
  • North American plans include a 50% discount for one SkypeIn number (three numbers if World plan); other plans - with higher cost than NA plans - include one free SkypeIn number (three numbers if World plan); .
  • All plans include voice mail
  • All plans include Skype To Go
  • All plans are subject to a fair usage policy set at 10,000 minutes per month (equivalent to more than 5 hours of calling per day).
  • A 33% discount applies to all 3-month or 12-month subscriptions taken out prior to June 1, 2008. Smaller discounts will apply for the 3-month and 12-month plans following this introductory period.
  • Existing SkypePro and Skype Unlimited North America subscriptions will continue until their respective termination dates.

While we will direct you to the various calling plans once they are available on the Skype website here are some typical plans:

For users in Canada and U.S. there are three plans:

  • Unlimited U.S. and Canada - Unlimited calls to landlines and mobile phones in the U.S. and Canada @ $2.95 per month.
  • Unlimited Mexico - Adds unlimited calls to landlines in Mexico City, Guadalajara and Monterrey -- as well as up to 80% discounts off normal SkypeOut rates to landlines in the rest of Mexico (including the Mexican Riviera encompassing Cancun and Cozumel) and up to 40% off normal SkypeOut rates to all Mexico mobile phones -- @$5.95 per month
  • Unlimited World - Adds to Unlimited Mexico unlimited calls to landlines in 32 additional countries @ $9.95 per month.

For users in Europe:

  • Unlimited Country: unlimited calls to landlines in the European country of choice @ €2.95 or £1.95 per month
  • Unlimited Europe: unlimited calls to landlines in 20 European countries @ €3.95 or £2.95 per month
  • Unlimited World: unlimited calls to landlines in 34 countries worldwide @ €8.95 or £6.95 per month

Similar plans are available for users in Asia, Brazil and "Rest of World".

When we asked Don Albert, VP and GM for Skype North America, "why now?" he responded with three points:

  • To extend the flat rate model internationally
  • To generate incremental calling activity
  • To encourage recruitment of new Skype users

From the "global" press release:

Stefan Oberg, VP & GM Telecoms at Skype said, “This move is a natural step for Skype. Skype was founded on the principle of making free voice and video calls available to people all around the world. And now we’re making it even easier for the Skype community to call their friends and family who are not yet on Skype. Our subscriptions give people an easy, hassle-free choice for how and when they want to catch up with their loved ones.”

Oberg continued, “For example if you live in London, for just €2.95 a month, you can call your grandmother in Poland, whenever you like, talk for up to six hours at a time, and not worry about how much it’s costing you. Your grandmother doesn’t need to understand the internet. You just use your Skype subscription to make the call and she just picks up the phone. And if you have friends and family spread over the world, you can reach them all for as little as €8.95 a month. When you combine the free features Skype is known for – from instant messaging to conference calling to video calls – with our subscriptions, it’s hard to find a better alternative.”

In summary these announcements:

  • Extend unlimited flat rate calling plan options to 34 countries worldwide
  • Add Mexico as an option for North American users - given the Mexican market where Telmex holds a "quasi-monopoly" on telecommunications, this is a major breakthrough for Skype.
  • Elimination of connection fees for subscribers worldwide (previously only the Skype Pro for North America had no connection fees)
  • Provide an opportunity to purchase three months calling for the price of two or 12 months calling for the price of 8 during the introductory period lasting to June 1, 2008.
  • Simplifies the calling plan options over previous Skype Pro offerings
Other Stories: VoIP Watch: Skype Has New Calling Rate Plans Associated Press: Skype to Sell Unlimited International Calls for $9.95 per month

European countries: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden Switzerland, United Kingdom.

Rest of World: Australia, Canada (l&m), China (l&m), Chile, Guam, Hong Kong (l&m), Japan, Republic of Korea, Malaysia, New Zealand, Puerto Rico, Singapore (l&m), Taiwan, United States (l&m) -- (l&m: landlines and mobile)

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April 18, 2008