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April 30, 2008

eComm 2008 Panel: What Will Drive Wireless Innovation?

A panel discussion involving participants from an industry consultant, a mobile carrier, Google, Skype and Nokia.

Moderator: Brough Turner (NMS Communications)

Panelists: Martin Geddes (STL Partners), Stanley Chia (Vodafone), Sumit Agarwal (Google), Jonathan Christensen (Skype), Christopher Allen (iPhoneWebDev.com), Benoit Schillings (Trolltech/Nokia)

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Purely Speculation But ... Are RIM and Apple Talking?

VoIP blogger and Italian IP-communications entrepreneur Luca Filigheddu, whom I had the pleasure of meeting at eComm 2008, reports on speculation that RIM is looking to build a developer team focused on the iPhone. He points to a post on Apple Insider by Aidan Malley who has become aware of a new internal job listing at RIM that suggests RIM is "willing to jump the fence and write applications for the iPhone":

Among the requirements are a very strong emphasis on existing experience with Mac development, including programming in both Cocoa and Objective C as well as user interface design.

Web experience with Javascript, XML, and other functions is also essential. Experiences with developing for the Mac's Sync Services feature and interfacing with Bluetooth and USB devices are both considered assets, according to the company.

If Apple wants to enter the enterprise market with a "push" wireless email application, consider what it takes to come up to RIM's level of enterprise market penetration with their Blackberry Enterprise Server:

  • over 200,000 installations on MS Exchange, Lotus Notes (and even Novell GroupWare)
  • over 200 business rules supported
  • security that has been endorsed by NATO, as well as government organizations in the U.S., Canada, U.K., Austria, Australia and New Zealand
  • relationships with over 300 wireless carriers
  • Blackberry patents on push email
  • a range of products: Pearl, Curve and 88x0 series
  • a broad range of third party applications, many of which have an enterprise focus

Also check out Al Sacco's Top 10 Reasons Why the iPhone is NO Blackberry over at Crackberry.com.

On the other hand we hear rumors of a Blackbery 9000 with touch screen technology - the iPhone's strongest selling point.And surely a feature for which Apple has patents or patent applications outstanding. RIM has already negotiated deals with Nokia, Samsung, HTC, Motorola and Palm for its Blackberry Connect which essentially licenses RIM's wireless push email technology for use on certain of their devices such as the Nokia E-series smartphones.

I would take Luca's speculation on RIM and Apple negotiations one step further. Each side has technology that the other requires to succeed in their respective quests for market share (and to mutually grow the overall smartphone market). If there are such negotiations under way, they're about cross licensing each other's patents to achieve their goals without ending up in messy and costly litigation.

Hat tip to Dan York for pointing me to Luca's post.

Full disclosure: when I was employed in the magnetic resonance spectroscopy business three decades ago (used for determining molecular structure in chemical and biochemical analysis), I was peripherally involved in a patent settlement where both my employer and their major competitor ended up resolving some technology-critical patent disputes through a cross-licensing because each party only had part of a comprehensive solution required to advance the use of the technology. Much of that technology has since been licensed by GE, Siemens and others to develop the field of magnetic resonance imaging (MRI).

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Skype’s mobile dilemma

A guest column by Jahangir Raina of iLocus, a research company focused on emerging communications segments. See also JR's interview today with Mark Jacobstein, CEO, iSkoot.

Skype’s recent mobile VoIP announcement is an admission that VoIP over 3G is not practical yet. perspective screenshotThis is evident from the fact that Skype has chosen to implement iSkoot type architecture for its own mobile VoIP offering that it announced last week.

Skype has tried on several occasions before to go direct to consumers with mobile VoIP. As an industry observer I have always wondered why the company has struggled with the service. I thought iSkoot would be an interim solution till Skype sorted out the problems. Apparently that was not to be. Skype has partially divorced the data channel and will be using the circuit switched network for last mile for the transportation of voice. This is what iSkoot enabled Skype to do. The only difference is that iSkoot has previously proven to be a workable solution while Skype itself had trouble with theirs.

It is very difficult to do mobile VoIP in an operator environment. iSkoot has 60 engineers in Israel who have been working on this problem for two years. That is why Skype chose to partner in the first instance.

So why has Skype struggled with mobile VoIP? The real issue is that 3G data networks are not designed to carry voice. You have enormous amount of overhead associated with packetizing your data and all the echo cancellation, error correction, and other aspects associated with making voice successful. 3G networks are not built for that. When you move over to 4G networks you have a lot of access bandwidth and you can make it work. But 4G is at least 4 or 5 years away from today.

Skype on my laptop is a great experience because I have a super high powered CPU and tonnes of memory on my machine and I can run the client fast. In addition to that I have a high speed broadband connection so I can deliver low bandwidth application like Skype with great experience. But a 3G environment has none of that. In the mobile world the combination of slow processing handsets and bandwidth constraints on data networks are just not allowing VoIP to happen.

3G data network architecture is not conducive for VoIP. That is the case with fixed IP networks as well. They were not designed for realtime voice either. The reason fixed line VoIP works is because the service providers are throwing bandwidth at the problem and letting the shared transport increase the probability of unhindered voice transmission. Fixed line VoIP today is a statistical possibility because fixed IP bandwidth in the last mile as well as in the backbone is sufficient. On the wireless data networks this is not the case. We do not have a sufficient amount of combined average backbone-lastmile bandwidth available to make VoIP over 3G a reality at this stage. VoIP over 3G is not a statistical possibility yet.

The only mobile handsets on which you can try full VoIP over data (i.e. signaling as well as media transmission over data channel) from Skype include a couple of WiFi phones and the Nokia Internet Tablet. WiFi does not have bandwidth issues. With regard to the Nokia device, incidentally that is the only Wimax device Skype has announced support for. That tells you something. That tells you that Skype – like other sensible people out there –are `before they unleash their true mobile VoIP colours. Either that, or they will wait for the bandwidth to get better on 3G networks. It is relevant to mention here that one of the reasons Skype became successful 5 years back was because its timing was painfully perfect. It came along when there was ubiquity of broadband access and plenty of left over bandwidth from the pre-downturn boom time.

That is a critical factor in Skype’s mobile VoIP ambitions. The timing has to be right. So what does Skype do in the interim? The challenge for Skype in the interim is to keep the brand name kicking in the mobile VoIP circles till 4G becomes ubiquitous. If you understand those concerns, all that Skype has done so far in mobile VoIP starts to make sense. The Skypephone, the bridged VoIP model, only the Wimax/WiFi handsets for full VoIP over data etc. Skypephone is a brand exercise. Bridge VoIP technology that iSkoot brings in – and the one Skype itself is now promoting – is able to maintain the voice quality which is important because the last thing Skype needs is to be remembered for lousy voice quality on mobiles.

Market favours those who bring the right technology at the right time. But certain players evolve with the market, they grow with the market, they solve problems as they face them, and when the time arrives they have a better overview of how to handle things and deliver. So Skype has a dilemma here: Offer full VoIP over data and be remembered for lousy voice quality or wait for 4G and possibly be left out. Just because a peer-to-peer application worked well on fixed broadband does not necessarily mean it works well on the wireless networks. It is tough to maintain voice quality over wireless networks. With a packet switched technology the problem is compounded. So even though you throw bandwidth at the problem when 4G arrives, there are likely to be other folks around who might do a better job at getting the quality right just because their product has evolved along with the evolution to 4G.

The other issue is that if Skype is bringing in its own technology for direct-to-consumer mobile VoIP, as opposed to licensing it from companies like iSkoot, this strategy falls completely out of the scope which Skype has defined for itself till now. Until now, we have not seen Skype develop something for a legacy network. All internal development has been around IP networks. The version of bridged mobile VoIP that Skype is enabling with its direct-to-consumer offering involves bridging of MSISDN and IMSI numbers of a mobile phone user. It lets a user use the same phone number over GSM and data channels and involves legacy protocols and stuff. SkypeOut does indeed involve breakout into the PSTN but Skype client hands off the call in IP format. It is the terminating gateway that converts IP into TDM for breakout into PSTN. So what I am trying to emphasize is that this is the first time Skype has been drawn in the legacy networks mess.

There have been internal pressures at eBay to ramp up the monetization of Skype. I think the entry into legacy domain is due to that pressure. The implications are that this pushes Skype into traditional telecom domain somewhat.

The MSISDN-IMSI mapping technology, apart from being a complex piece of technology, is not easy to integrate with the MNO’s OSS/BSS set up. There are billing nightmares involved. So if Skype has the whole package in place, we could see it offering the solution to MNOs bypassing iSkoot. That to me has shades of legacy wholesale model. Skype would not be Skype anymore. In fact that could be one of the reasons why iSkoot is about to push its own direct-to-consumer offering now. On the other hand Skype has to consider possible competitive offerings of wholesale bridged VoIP coming from the likes of Yahoo and Google/Gtalk since iSkoot type companies can easily extend a similar partnership model with those outfits. iSkoots and EQOs are compatible with those clients too.

In conclusion, Skype’s entry into direct-to-consumer bridged mobile VoIP is due to three main reasons: (1) its concern to keep its brand name relevant and known in mobile VoIP till 4G comes along or till 3G connections improve worldwide, (2) pressure from eBay to further monetize the mobile capability even if that means trifling with legacy networking technology, (3) its apprehensions that Gtalks and Yahoos of the world could strike VoIP deals with MNOs or do something similar with iSkoots and EQOs.

This is all pressure talking. Ideally we would want Skype to run the same way it runs on our laptops even if that means we have to wait a little longer. Think of the stuff that Skype could cook in absence of pressure. HD voice on 4G would be great.

Skype 3.8 Released to the Public

(Note: Due to recent issues with Skype Journal's Moveable Type blogging platform where a post has not been automatically going to the Home Page, I had already drafted this post when I found that Phil actually had issued his post on the Skype 3.8 public release. So I put this up for completeness and also with some commentary on the main upgrade features.)

Yesterday (while I was on a travel day) Skype released Skype 3.8 for Windows to the public after about four weeks as a beta. While I have previously reported on my experiences with the beta, here is a review of the four key features:

  • Improved audio quality that reduces background noise and call delay as well as fewer call drops and cutouts. Within my network of contacts I was finding that contacts with three or four year-old PC's with single core processors and 512MB RAM are having a much better Skype calling experience. I have also been having consistently better quality experiences with SkypeOut calls.
  • An ability to change headphones or other audio devices solely from within the Skype client. This addresses a shortcoming of Windows itself (XP, 2000) for handling audio devices since these O/S's were developed in the early stages of the emergence of audio as a key feature of many Windows programs.
  • Hidden user profile picture to address the SPIM issue Phil blogged about eight weeks ago. Upon making a contact request to authorize exchange of contact details with a new contact, the profile image is hidden behind a "veil" that can be exposed upon clicking.
  • Implementation of Skype's own UPnP protocol (as opposed to the Microsoft UPnP Framework) to configure firewalls for the best call quality. Skype's UPnP helps Skype get more direct connections with fewer relayed calls, lower latency and less packet loss. resulting in improved call quality. (Also available on Skype 2.0.0.68 for Linux and coming to Skype for Mac.)

While only apparent through experience, there have been some "behind the scenes" improvements and bug fixes to Skype's High Quality Video. It shows up in having more calls negotiate up to High Quality Video faster and remain at that level more consistently during a call.

From the response of several of my contacts who have been using the Skype 3.8 beta, this is definitely a recommended upgrade. You can access it using "Help | Check for Updates" in your Skype client or download it here.

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April 29, 2008

Skype for Windows 3.8 goes out of Beta

Earlier this month, Skype launched the Skype for Windows 3.8 Beta (April 2, 2008). Jim wrote about his experiences with Skype 3.8 Beta (April 6, 2008), and now 3.8 is out of beta. Download it now for better call quality, amazingly easier hardware configuration (I swapped out headphones yesterday without opening the Options panel), a new privacy feature that hides the images of strangers who befriend you. skype.com/go/download 

Version 3.8.0.115. File size 21 MB.

Change log (updated Extras manager, Firefox plugin, and Internet Explorer plugin; 9 bugfixes, 1 API bugfix, updated localizations) and the informal announcement below the fold...

Release notes:

  • change: Updated Extras manager to version 2.0.0.55

  • change: Firefox plugin updated to version 2.2.0.80

  • change: Internet Explorer plugin updated to version 2.2.0.176

  • bugfix: Account creation without a valid email address was not communicated correctly

  • bugfix: Skype occasionally crashed on startup when some specific sound cards were set as windows default

  • bugfix: Skype did not always go to "Away" and "Not Available" status automatically

  • bugfix: After locking the screen, video froze or went blank

  • bugfix: When user was not able to connect he was forwarded to wrong webpage

  • bugfix: Windows Vista screensaver was not disabled during video call

  • bugfix: Any link containing "+" was not clickable in a chat

  • bugfix: Skype crashed when set web cookies got damaged

  • bugfix: Video resolution did not scale up correctly in some instances

  • bugfix API: App2App transfers were disabled when File Transfer was disabled

  • All localizations updated

Announcement language:

We thought you'd like to know that Skype has taken another little step today to delight its users.

Just a little while ago, Skype launched the newest version of Skype, Skype 3.8 for Windows. And we're happy to report that this version of Skype sounds better than ever before.

The main improvements can be found under the hood of the audio engine. In the real world, this translates to significantly reduced background noise, less delay, fewer call drops, and fewer cut-outs -- especially when both sides are using Skype 3.8 for Windows. And if you change your headset, headphones or microphone, there's no need to mess around with sound settings. Skype 3.8 for Windows takes care of it behind the scenes.

One technologically minor, but user-friendly, change is this: by default, we’ve hidden the user's profile image in incoming authorization requests. Some people have been using offensive images, so we decided to put them behind a veil. You can still see the hidden avatar if you click on it.

The release also includes a number of video-related bug fixes, our own UPnP implementation and other tweaks. And even if you're happy with an older version of Skype, we recommend upgrading to the latest. 

Download Skype 3.8 for Windows at skype.com/go/download

April 28, 2008

iSkoot Security Resolution -- The Follow Up

Yesterday I posted about how a security issue was discovered with iSkoot for Symbian phones only and the response from iSkoot. Today iSkoot CEO Mark Jacobstein reports on the iSkoot blog confirming that the problem only existed on a non-production version of the Symbian client and that a new (secure) version will be out by Wednesday, April 30. Most importantly Mark concludes with:

We wish to express our sincere thanks to Phoneboy for identifying the issue. As he notes, “there’s absolutely no excuse for not encrypting the information with SSL” - we completely agree, which is why we use SSL encryption on every production build.

Earlier today on the VoIPSA blog Dan York published a chronology of the weekend's activity outlining how the blogosphere assisted in bringing about a satisfactory resolution to the issue. Andy Abramson at VoIP Watch talks about how the blogosphere really is passionate about seeing Skype succeed and really wants to help.

This is how the blogosphere helps and will continue to do so. Smart companies embrace passion. It's only insecure executives who fear their help.

PhoneBoy himself debates whether he followed the right process by exposing a "zero day exploit" without first approaching the vendor.

And, in closing, it was only at Jeff Pulver's VON Social Networking Breakfast where there was an event attended by PhoneBoy, Mark Jacobstein, Andy and myself along with other VoIP bloggers. (Dan was at another conference in Orlando or would have been there also.) But I first had the opportunity to meet Mark the previous week at eComm 2008 where he not only presented the iSkoot story but also had iSkoot sponsor lunch on the first day of the conference. How did I know it was Mark at lunch? He had a Skypephone sitting on the table.

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April 27, 2008

iSkoot Security Bug Resolved

One benefit of the network of bloggers that has built up around IP-based communications is the ability to identfiy, define and resolve issues in time frames not even imaginable prior to the Internet and the blogosphere. Over the past few months uberblogger PhoneBoy (Dameon Welch-Abernathy) along with Disruptive Telephony's Dan York, who is also involved with the Voice over IP Security Alliance, have become two sources I will often defer to when I need to confirm the integrity of a vendor's claim or the viability of an issue related to telecommunications, especially when it comes to security.

Last fall Dameon (pictured right) worked with me to confirm that Skype's High Quality Video really did provide a superior video communications performance. Recently he was wondering about the quality of audio conference calling until he learned about, and experienced, VAPPS' High Definition Conferencing. Now, I don't know about how you spend your Friday evenings, but it seems that Dameon got an urge this past Friday evening to check out iSkoot's security when using iSkoot's Symbian S60 client on a Nokia N95. Dameon found and reported a security leak that would expose your SkypeID and password -- under very stringent conditions. Dan York followed up with a post on the VoIPSA blog.

To find the security issue you needed to be accessing iSkoot via WiFi on a Nokia N-series phone (in this case an N95) via a home-based WiFi router. And you needed to have the WEP or WPA password for the router and be within radio range (sniffing distance) of the router. And you needed to know how to do a packet trace via a tcpip dump.

Once reported iSkoot CEO Mark Jacobstein then called his developer team into action early today (Sunday). Around 4 p.m. I learned that the iSkoot team had been in touch with Dameon while Dan and I received the following statement:

Unfortunately, it turns out that Dameon was right. We’re not sure how, but a non-production Symbian build ended up on the site, and it had this bug. We’re pulling the build and fixing the bug and will be doing a forced upgrade to every Symbian user as soon as possible. We also checked all the other builds, and they’re all fine (Windows Mobile, Blackberry, J2ME, etc.)

Thanks to Dameon and Dan for their diligence in identifying and confirming the issue -- score one for the blogosphere. And thanks to Mark and his iSkoot team for acknowledging -- so quickly over a weekend -- that there was an issue and for dealing with it so promptly -- score one for iSkoot.

Bottom line - the blogosphere helped identify and communicate an issue back to the vendor's management team; iSkoot did not try to hide behind any PR spin or mask but rather acknowledged and resolved the issue in a very timely manner. And it all happened over a weekend; now if Dameon would just recognize that there are better things to do on a Friday evening than hacking routers.

And, as an aside. It was VON Spring that provided an opportunity for many of these bloggers to meet not only with other bloggers (and where I first met Dameon in person) but also executives such as recently appointed iSkoot CEO Mark Jacobstein who attended the Pulver Social Networking breakfast. The recently reported demise of PulverMedia, and with it the VON conferences, will be a serious blow to building a enthusiastic, effective and communicative IP-communications community. Certainly our meeting at this event made it easier to communicate between bloggers and vendor to address this issue over this past weekend.

Related Posts:

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April 26, 2008

PamFax Receives Skype Certification, Grows Usage

Becomes an Extra Premium; implements major server upgrade.

While email and VoIP technology have changed our communications patterns, it seems that faxing still has its place as a communications mode. The growth of PamFax as a worldwide fax service using Skype's underlying Skype Extras infrastructure is demonstrable proof.

A key advantage of PamFax is that it works from a Windows-based PC on any Internet connection worldwide and can readily send a fax to any fax terminal worldwide in about five or six simple steps. Amongst its features PamFax can serve as a Windows printer. It can accept input directly from an Office document or scanner. It's available to use any time that you may need it; there are no upfront payments, subscriptions or registration required.

Since its launch last summer (with a major feature upgrade in late December) this winner of last summer's Skype Mashup competition has steadily increased its usage to a point that proves that sending faxes is still a robust, widely acceptable, widely used communications tool. In January I had occasion to use it to recover tickets forgotten for an event. Dick Schiferli, CEO at PamFax publisher PamConsult, has provided some interesting numbers that demonstrate the ongoing viability of fax services:

  • almost 25,000 users have installed PamFax with over 1,000 new installations per week
  • average fax is 1.57 pages
  • 58% of users who take advantage of the initial free page offer come back to send at least one more revenue generating fax
  • paid faxes are averaging 6.5 pages
  • for progress notification, 88% of all faxes use Skype chat while 25% use email (both options can be selected)

Christoph Buenger, CTO at PamConsult and lead developer of PamFax, reports recently in their blog that PamFax has received the "Skype Certified" designation. ":

Now you can be sure that this add-on for Skype does what we promise and is of high quality. The certification-team at Skype did some very intense tests of PamFax and also helped us improving the add-on.

And over the past few days, PamConsult has upgraded the PamFax infrastructure and architecture such that:

  • A much larger number of formats (>100) are supported
  • Independent clusters are running in both Europe and North America
  • Fax processing speed and server availability are improved (the 2-page PamFax referenced in the chat session above was sent out at about 8:35 a.m.)

In a PamNews.com blog post Dick states:

We are coming up to 25.000 PamFax users now and have made some decisions how to further improve the platform. In the past 9 months we have seen some issues we don’t like and which impact performance and/or system flexibility. Users have also been providing excellent and valuable feedback.

In sending the fax referenced in the chat session above to ensure the new setup is working I noticed that PamFax needs to add a time stamp to the date information associated with the fax. This would be necessary for any use by the legal profession or anyone involved in time sensitive transactions.

Much like Skype provides real time communications worldwide agnostic to service providers, HD Conferencing from VAPPS provides high quality audio conferencing capabilities worldwide agnostic to service providers, PamFax is growing in its provision of fax services worldwide agnostic to service providers.

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April 24, 2008

VAPPS Rebrands Its Service: High Definition Conferencing

In previous posts I have reviewed VAPPS, Inc.'s audio conferencing service and its recent relaunch to incorporate high definition (HD) voice. To the user it means that all participants calling into the VAPPS conference bridge from Skype will hear the other participants accessing the call via Skype at the full HD Voice bandwidth.

Recently I reported on PhoneBoy's experience; today Pat Phelan, CEO of Cubic Telecom reports on a six hour conference call where, only after the call, he found from his administrator that the call had been booked on VAPPS High Speed Conferencing.

Pricing is very competitive and with full recording of the conferences for free I have just opened an account for Cubic. One extra positive point is the fact that I now find a use for the 3 Skypephone that’s been sitting on my desk for months. I can Skype dial into conference calls whilst out and about at zero cost.

Congrats to VAPPS on an excellent product.

Yesterday VAPPS announced two new directions:

  • a forthcoming rebranding of the service, to be called High Definition Conferencing (HD-C)
  • publishing of an upgraded Skype Extra supporting nine languages depending on your Skype profile language selection.

In fact I interviewed Ben using HD Conferencing where he used its recording feature to capture our conversation:

Inteview with Ben Lilienthal - High Definition Conferencing

Right-click here to save the podcast for this audio

Ben provided a description of HD Voice, as well as why PSTN and cell phone access has a lower level of quality, and talked about why HD voice is important to a conference call. Note the recording itself is a demonstration of high definition voice; the only editing done to this 16IKHz mono file was to truncate silent spots; there was no background noise filtering or any other effects that might impact the original recording's waveform integrity.

Update: Andy comments on the recording

:

I for one have been using the HiDef service for a while, and actually was one of the first trial set of ears that Ben called on even before his company became a client. The difference is immediately noticeable between a regular audio conference and a HiDef Conference in what can best be described as tone and audio richness.

In both cases the information disseminated by the use of the call recording and podcast tools clearly demonstrates how VoIP in the middle makes for new ways to communicate. For broadcasters and podcasters the tools available today far outweigh what was there only a few years ago, and pretty much have to be putting companies who make high priced audio gear for broadcasters on the ropes. None of what was done cost anyone any money to record, encode, produce and publish. That's flattening and leveling in my book.

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Skype for Mobile Java - limited release works

log in to the Skype networkSkype launches a minimal rival to iSkoot with a Java client for mobile phones. Caveat data plan for the download, but voice goes over the cellular network so it shouldn't be too bad.

change your Skype presence

Haven't finished testing Skype for your mobile yet, but the J2ME downloads are popping for Nokia, Motorola, Samsung, Sony Ericsson. Voice (in, out, Skype-to-Skype) only enabled in Brazil (Rio de Janeiro), Denmark, Estonia, Finland, Poland, Sweden and UK.

chat with your friendsMarjolein Hoekstra via twitter:

I just installed the brand-new beta of Skype for Java-enabled mobile phones. I'm so excited!

First impressions of Skype Java version: it can't load all of my 268 contacts. Incoming conversations aren't opened automatically. Fast.

New Skype Java has three columns: Contacts, Chats, Events. To change column view, press right arrow.

Offers incremental search (just type).

It seems Skype Java only allows one conversation to be open at a time. Incoming chat messages are accompanied by a loud audio signal.

On installing Skype Java you'll first be prompted to enter a mobile number. Only then it asks if you want to receive incoming calls at all.

See also:

  • jkOnTheRun: "I like this concept much better than the dedicated Skype phone, like the one from Netgear I reviewed previously. I'm betting however, that the carriers (at least in the U.S.) won't like the idea as much as I do."
  • Symbian-Guru: Ultra-Hot: Skype For S60 Finally Available! "Wow, this is hotness. The application isn’t 100% ‘VoIP’, as it still requires a cellular connection to make a call. However, chat works over WiFi or cellular networks, as does receiving calls. When you go to initiate a call, the Skype application calls a local number, which then connects you to your contact, regardless of where they’re located. It’s a rough start, but it’s a start, nonetheless. File transfer is not present"
  • nokiAAddict: NEW: Skype Mobile Beta (skype in/out & chat) "I’m currently with 3uk network and get free skype to skype calls in a similar way, but don’t get skype in/out or chat. I’m just hoping 3uk release a new version very soon. I’ve tested the chat and it works fine."
  • Villu Arak's blog news release
  • Some screenshots.

From the Skype web site:

Skype for your mobile beta means you can call your contacts whenever you need to – no computer, WiFi zone, or special phone needed.

  • Works on almost 50 handsets, with a data plan.
  • Costs just a little to make and receive calls.
  • See when your contacts are online.
  • Instant message or call them using Skype.
  • Save on mobile calls to friends and family overseas.

Skype for your mobile is a mini, beta version of Skype that you can download on to your mobile. You don’t need to switch operators or get a specialised phone. The software is free – although there might be a small data charge from your operator if you download it straight to your mobile.

Skype Shared Contact Groups - An underused feature

Just got this today. An invitation to be part of a shared Skype contact group.

Since I know Robert and much of his posse (collective, gang, tribe, pals, intimates, circle, friends, colleagues, bunch, troops, cadre) I clicked OK.

Next thing I know I have 51 contacts in this group, some already friends, but mostly strangers, like in a group chat. You can see the question mark status.

As with a group chat, you can add people to the group. However there is no host or moderator and you cannot remove other people from the group. You cannot delete a group, only leave it.

 

Skype 2.5 introduced this feature in 2006 and it hasn't changed much since. My wishlist:

  1. Extend the client API to include making shared groups, sending invitations, adding people, renaming groups, and the other actions the client allows. Especially, provide a list of shared groups I created, I shared, of which I am still a member, and of which I am no longer a member.
  2. Offer that API as a web service. I'm making/joining groups all over the place, on many sites. Make it easy for those sites - or applications working with those sites - to create and maintain the membership of Skype shared groups.

Skype's guide to the subject. Screenshots from my flickr Skype Shared Group Invitation (Set).

See also:

Thursday morning links

Jeff Pulver leaves Pulvermedia investors holding the liabilities. Andy Abramson wishes him well

How to update your IPEVO Solo firmware. download to usb stick, update via usb stick. via Nafcom.

Skype founders invest in WooMe dating2.0.  

Microsoft antivirus blocked Skype for a week. Oops.

Facebook text chat goes live. Reviews are positive. It's only time until they add audio, video, and conferencing. Will Skype choose a web2.0 platforming strategy to enable sites like these, bringing talk to context providers? That's clearly Microsoft's intention as you can hear in Ray Ozzie's Live Mesh memo on Microsoft's service strategy.  

Telco Euroset decides to compete with Skype in Russia, Ukraine, Byelorussia, Moldavia, Estonia, Latvia, Lithuania, Kazakhstan, Kirghizia, Uzbekistan and Armenia. Claims Skype credits too hard to buy in their markets.  

Open Source Intelligence comments on AT&T's warning that Internet to Hit Full Capacity by 2010:  "Yeah, yeah, yeah…and we’re going to run out of oil. Look at the first sentence qualifier: 'without investment'… Well, without air we’ll all stop breathing too. Of course there will be investment."

April 22, 2008

Skype Elected to 2008 Webware 100

In their second annual Webware 100 poll with over 1.9 million votes cast across all categories, Skype has again been declared a winner in the Communications category. Webware editors selected the 300 candidates out of 5000 nominees but the final winners are purely based on popular vote.

Somebody out there seems to like Skype!

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Skype's New Calling Plans -- The Coverage

Yesterday's announcement of new international calling plans available from Skype probably set a record for generating press traffic about Skype. Certainly my "Skype" keyword feed in FeedDemon has been gone off the end. Most of the reports were simply rehashes of the original two press releases (Global and North America). But some bloggers' observations are worth mentioning.

Pat Phelan at Cubic Telecomm (MaxRoam) thinks these plans will seriously impact the phone card market:

This a serious blow to the phone card market and with the multicountry plans to launch prepaid Skype cards now starting to ramp up this could spell the end. ....

These packages are certainly going to make me re-examine my Skype usage, couple this with the excellent quality I have been getting on my 3Skypephone lately and its time for a package change on my Vodafone corporate account

Mark Evans thinks the sexier story is Skype's growth:

There’s lots of excitement today about Skype unveiling a new plan offering unlimited long-distance calls to 34 countries but the far more interesting story - at least from this corner’s perspective - is Skype’s strong growth, which has been chronically unreported.

Andy Abramson, at VoIP Watch gives his take:

1. Revenue can become more predictable as it will be charged monthly. Unlike the Skype Unlimited plan which was a one time purchase, this allows users to change plans and also drop or add it as they need it. That means students and vacationers are ideal targets.

2. The charges can be to PayPal or any credit card. This opens up the universe of potential users to non-PayPal users.

3. The plan is changeable between hemispheres so if you buy one in say the USA and end up in Europe working, in school or on vacation the Skype users can swap out as needed.

While I know road warrior and world traveler Andy immediately signed up for a World plan, PhoneBoy's selection is more typical of North Americans with no overseas family ties:

This certainly makes it easier for people to justify giving Skype more per-month. If I made a couple of calls to Mexico or to the countries that are supported, I would certainly do it. However, I find the current Skype Pro offering–and the Skype Unlimited U.S./Canada plan–sufficient for my needs.

Dan York, who gets a bird's eye view of the telecomm world from his work with Voxeo, sees these plans, for the U.S. market, as a step up from "unlimited" domestic calling plans in the U.S. He also comments on telcos' use of the term "unlimited" (to really mean "lots and lots" but "enough is enough"):

Of course, I had to laugh at Skype joining into the game played by all the major carriers here in NA known as "redefining the word 'unlimited'". Several of the carriers here in the USA and also in Canada have at various times trumpeted their "unlimited" data plans... which of course were "unlimited" only according to the carrier's definition of unlimited... really something more like:

"Unlimited" = "unlimited calling up to a certain point that our finance folks have determined you start to impact our profit"

My thoughts on that issue: if you're using that many minutes (over five hours of calling per day)

  • it's only fair, and does not hurt, to pay for excessive use if you're running a (revenue generating) business
  • figure out a way to get your contact onto Skype.
  • get a life!

Certainly these plans could have a major impact in the Canadian market where we have many families with roots in the overseas countries serviced by the World plans. From my own anecdotal contacts, Skype attracts two major demographics in Canada: (i) family calling back to the "home country" overseas and (ii) small businesses wanting to grow worldwide. Unfortunately Skype's "World" plans do not cover India, Pakistan and the Philippines where many Canadians have strong family ties. (I'm especially surprised by the lack of India since we know Skype has termination arrangements for both Canada and India through VSNL.).

The consensus in this morning's Squawk Box call (link to summary with player embedded) was that these plans are evolutionary while setting new pricing benchmarks for flat rate calling. It's more a matter of working out the various terminating carrier agreements as opposed to any major new technology developments. And the biggest challenge is making access to Skype calling easier for the consumer through increased distribution of dedicated Skype-enabled hardware platforms with the familiar telephone touchtone interface in various markets - but especially in Canada and the U.S.

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April 21, 2008

Skype CEO Josh Silverman -- Thoughts After the First Four Weeks.

Skype internal blogger Villu Arak today published an interview with Skype's new CEO, Josh Silverman. Josh has had four weeks, spent largely with the developer team in Tallinn, to dig into Skype's activities and to start to triage a picture of where Skype should be heading. Read Villu's complete interview but a few key statements:

Initial observations:

Where I can perhaps add value is to help us focus us on the "Vital Few" - the (very) few things we're going to commit to delivering with excellence; as opposed to the "Worthless Many" - the long list of very good ideas which, if we tried to tackle them all, would bring us to our knees. The hard part about prioritization isn't saying "no" to bad ideas, that's easy. It's saying "no" to the good ones in order to deliver on the truly essential and/or breakthrough projects that really drives focus through an organization.

Core interest of the Skype community at heart:

Besides keeping communication within the Skype cloud free, there are two things we need to deliver very well: incredible ease of use and world-class sound and video. Everything else wins us bonus points.

Skype's priorities in 2008 and beyond:

....this year we'll make video - including multiparty video - more prominent and, er, easier to use. But more generally, I talk about end-to-end ease of use. It goes far beyond making the green call button easier to find. We're looking at every aspect, every stage of the user journey. From when you download the client and make your first call, all the way through the range of products we have, from the desktop to mobile. We're going to focus on where the biggest pain-points are along that journey, in order to make the whole experience seamless and delightfully easy.

Existing things you'd like to fix:

At the top of my "now" agenda is this: radical ease of use. Skype still confuses some people, so we're digging even deeper to achieve step function change.

On developer partners:

Philosophically speaking, I do think we need to continue building a robust ecosystem and supporting the developer community as best we can. I'm taking a little time to understand where we are and what the next steps should be. Soon, I'll share more thoughts on this on the Skype Developer Zone blog.

And on the prospect of eBay selling Skype:

Skype is a strong, profitable business with 61% year-on-year revenue growth and 309 million registered users, with 33 million added in Q1 2008. eBay has just made a huge investment in Skype by removing the earn-out. We have new management in place, and with the earnout out of the way, we measure ourselves by our ability to delight our users. [SJ link added] That's our focus. That's our test.

We understand that Josh will make himself available for external interviews within the next few weeks, once he has had time to complete his review of Skype's entire business. There are lots of challenges in Josh's statements and lots of promise. As he stated at the end of one response: "But let me get through the first hundred days and let's take stock of our progress in the summer."

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How Mac users can find hidden emoticons

UsingMac shows how to find the emoticons, hidden and not, built into Skype.

Digging inside your Skype application, you can find 89 emoticons (according to my version). The path is :

  1. Finder ▸ Applications ▸ Skype
  2. Show Contextual Menu ▸ Show Package Contents
  3. Choose Contents ▸ Resources ▸ Emoticons ▸ Emoticons.SkypeEmoticonset
  4. Show Contextual Menu again ▸ Show Package Contents
  5. Now, you're inside

See the full post with screenshots and how to create your own custom shortcuts to the emoticons.

You can always just check Skype.com's list of emoticons but even that list isn't always complete. (myspace). 

April 20, 2008

Skype Revamps and Extends Unlimited Calling Subscription Plans

Skype Pro plans replaced by new flat rate unlimited international calling plans covering as many as 35 countries.

With a variety of subscriptions that allow users to have a single, monthly flat rate for calls to landlines in 34 countries as well as to mobile phones in several countries, Skype has replaced all its Skype Pro plans; Mexico is a 35th destination country included for calls originating within Canada/US/Mexico. Key points:

  • Skype-to-Skype voice and video calls worldwide remain free
    • 28% of all Skype-to-Skype calls are now video calls
  • No contracts required
  • Choice of paying monthly, quarterly or annually
  • No connection fees for calls to any destination included within any of these plans.
  • Plans are incremental - for instance for calls originating in Canada or the U.S., users can select one of three plans: call only Canada/U.S.,, upgrade to add the Mexico feature and then upgrade to include landlines in an additional 32 countries worldwide.
  • Ultimate determinant of including a call within one of these plans is the terminating (or destination) country. For instance a Canadian traveling to Mexico can call numbers within Canada/US/Mexico under their "Mexico" plan from their Mexican hotel's Internet connection. On the other hand a German on the Unlimited Europe plan could call back to any of 20 European countries from Canada but would have to pay SkypeOut rates for calls from an Internet connection within Canada/US to a Canada/US landline or mobile number (unless s/he upgraded to an Unlimited World plan while traveling)..
  • Users can upgrade temporarily -- for instance, a Canadian or American traveling for two weeks to Europe can have an Unlimited World plan for the one month during which the travel occurs.
  • All plans include free call forwarding and free call transfer (SkypeIn or Skype to SkypeOut) to numbers within the destination countries included in the user's plan.
  • North American plans include a 50% discount for one SkypeIn number (three numbers if World plan); other plans - with higher cost than NA plans - include one free SkypeIn number (three numbers if World plan); .
  • All plans include voice mail
  • All plans include Skype To Go
  • All plans are subject to a fair usage policy set at 10,000 minutes per month (equivalent to more than 5 hours of calling per day).
  • A 33% discount applies to all 3-month or 12-month subscriptions taken out prior to June 1, 2008. Smaller discounts will apply for the 3-month and 12-month plans following this introductory period.
  • Existing SkypePro and Skype Unlimited North America subscriptions will continue until their respective termination dates.

While we will direct you to the various calling plans once they are available on the Skype website here are some typical plans:

For users in Canada and U.S. there are three plans:

  • Unlimited U.S. and Canada - Unlimited calls to landlines and mobile phones in the U.S. and Canada @ $2.95 per month.
  • Unlimited Mexico - Adds unlimited calls to landlines in Mexico City, Guadalajara and Monterrey -- as well as up to 80% discounts off normal SkypeOut rates to landlines in the rest of Mexico (including the Mexican Riviera encompassing Cancun and Cozumel) and up to 40% off normal SkypeOut rates to all Mexico mobile phones -- @$5.95 per month
  • Unlimited World - Adds to Unlimited Mexico unlimited calls to landlines in 32 additional countries @ $9.95 per month.

For users in Europe:

  • Unlimited Country: unlimited calls to landlines in the European country of choice @ €2.95 or £1.95 per month
  • Unlimited Europe: unlimited calls to landlines in 20 European countries @ €3.95 or £2.95 per month
  • Unlimited World: unlimited calls to landlines in 34 countries worldwide @ €8.95 or £6.95 per month

Similar plans are available for users in Asia, Brazil and "Rest of World".

When we asked Don Albert, VP and GM for Skype North America, "why now?" he responded with three points:

  • To extend the flat rate model internationally
  • To generate incremental calling activity
  • To encourage recruitment of new Skype users

From the "global" press release:

Stefan Oberg, VP & GM Telecoms at Skype said, “This move is a natural step for Skype. Skype was founded on the principle of making free voice and video calls available to people all around the world. And now we’re making it even easier for the Skype community to call their friends and family who are not yet on Skype. Our subscriptions give people an easy, hassle-free choice for how and when they want to catch up with their loved ones.”

Oberg continued, “For example if you live in London, for just €2.95 a month, you can call your grandmother in Poland, whenever you like, talk for up to six hours at a time, and not worry about how much it’s costing you. Your grandmother doesn’t need to understand the internet. You just use your Skype subscription to make the call and she just picks up the phone. And if you have friends and family spread over the world, you can reach them all for as little as €8.95 a month. When you combine the free features Skype is known for – from instant messaging to conference calling to video calls – with our subscriptions, it’s hard to find a better alternative.”

In summary these announcements:

  • Extend unlimited flat rate calling plan options to 34 countries worldwide
  • Add Mexico as an option for North American users - given the Mexican market where Telmex holds a "quasi-monopoly" on telecommunications, this is a major breakthrough for Skype.
  • Elimination of connection fees for subscribers worldwide (previously only the Skype Pro for North America had no connection fees)
  • Provide an opportunity to purchase three months calling for the price of two or 12 months calling for the price of 8 during the introductory period lasting to June 1, 2008.
  • Simplifies the calling plan options over previous Skype Pro offerings
Other Stories: VoIP Watch: Skype Has New Calling Rate Plans Associated Press: Skype to Sell Unlimited International Calls for $9.95 per month

European countries: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden Switzerland, United Kingdom.

Rest of World: Australia, Canada (l&m), China (l&m), Chile, Guam, Hong Kong (l&m), Japan, Republic of Korea, Malaysia, New Zealand, Puerto Rico, Singapore (l&m), Taiwan, United States (l&m) -- (l&m: landlines and mobile)

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April 18, 2008

PhoneBoy Finds Conference Calling Solution: Score 1 for HD Voice

On Tuesday PhoneBoy (Dameon Welch-Abernathy) and a Nokia employee (who keeps his interests transparent) complained about the quality of their internal conference calls through a VoIP bridge. He talks about the three types of connection originations that come into these calls: (i) people in conference rooms on a speakerphone, (ii) those calling in from home on mobile phones and (iii) those calling in from another VoIP-type system. He goes on:

Speakerphones are a problem for a few reasons: the sound quality of the people speaking into the speakerphone is horrible, the people listening in on a speakerphone may not be able to hear, and often speakerphones are half-duplex, meaning both parties cannot speak at the same time.

Mobile phones are a problem for two reasons: the audio quality is degraded with just a normal handset and, if the person uses a bluetooth headset, the audio quality is often degraded further.

Some participants may use a non-PSTN method for joining the conference bridge. This is the case in India or other countries not friendly to VoIP conference bridges. This also includes people like myself who dial into the bridge via Skype.

All of these different inbound call methods will likely employ a compressed voice signal. This gets thrown into the VoIP bridge, which then ends up re-encoding the voice into the appropriate codec. Each time a voice is re-encoded with a different codec, data is lost. Any imperfections are amplified by this process as well, making it difficult to understand some participants, particularly if English isn’t their first language.

Dameon's post triggered a call from Ben Lilienthal, CEO of VAPPS, operator of the HighSpeedConferencing.com service. After making some tests accessing the service via his Skype account, Dameon will probably be on a campaign to have Nokia use HighSpeedConferencing (with access via Skype) for these calls. PhoneBoy provides details on the codec technology used by VAPPS in their bridge to achieve the excellent sound quality available on this service:

The secret to such high sound quality is that G.722.2 – a wideband voice codec – is used inside the core of the Vapps service. This means that when people call in through Skype, there is no transcoding going on. The Skype participants sound wonderful.

Unfortunately, the non-Skype participants still don’t sound as good. However, with less codec transcoding going on, the overall call quality should improve a bit.

Unfortunately it's not only codec transcoding issues but also inherent audio bandwidth limitations in the PSTN and wireless phone infrastructure that impact voice quality for those connections. But, for as little as $25 per month for ten participants1, business grade conference calls through HighSpeedConferencing.com with Skype access can take away a lot of the delays caused by "Could you repeat that?" or "I didn't quite understand what you said". Maybe Nokia could become the largest user of the Skype Business Control Panel!

More on HighSpeedConferencing and HD Voice:

1With plans for up to $200 per month for 500 participants. Unlimited usage for Skype access; tariffs apply for calls from PSTN; each plan has a base number of PSTN minutes/month; 800 number dial-in also available. 10 day free trial for the 25 participant service.

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April 17, 2008

Skype's Q1 Results Demonstrate Voice --> 0 But the Business Grows

Yesterday eBay announced their first quarter 2008 results, exceeding analyst expectations on both revenue and profit. As for the Skype business we see:

  • a 9% revenue increase quarter-to-quarter; 61% yr/yr.
  • over 360,000 new Skype accounts created daily
  • almost 20% increase in Skype-to-Skype minutes over the previous quarter (and 37% increase yr/yr)
  • small increases in SkypeOut minutes
  • probably a significant increase in U.S.-based user accounts

Two factors probably contributing to the Skype-to-Skype minutes increase would be (i) widespread adoption of the 3 Skypehone in those countries served by 3 and (ii) new account signups on MySpace. This was the first quarter where they were a factor during the full quarter. At his eComm 2008 presentation, new iSkoot CEO Mark Jacobstein could not give out exact numbers but he did say that Skypephone adoption has been beyond expectations and that Hutcheson accelerated launch of the Skypephone in 3's other eight markets once they saw the uptake response in the U.K.

Another number that is interesting is the daily signup rate: how many other Internet services get over a quarter million signups daily -- four-and-a-half years after the service launched?

And comparing Skype-to-Skype minutes growth to SkypeOut minutes growth is a clear demonstration of the race to zero revenue for "just plain voice" services. As stated in the Voice 2.0 Manifesto over two years ago, "the meter is off". Or, as Jonathan Christensen mentioned at his eComm 2008 keynote presentation, the march towards "the death of distance" continues.

Mentioned as Skype highlights by new eBay CEO John Donahoe:

  • passing over 100 Billion minutes of Skype-to-Skype calling
  • surveys have been done to find that Skype awareness in the U.S. has increased by over 100% during a recent 12-month period (does this include the Oprah factor?)
  • Skype's ongoing partnership with Oprah
  • the appointment of Josh Silverman as President of Skype (the press release says CEO)

And one analyst asked a question about integrating Skype into eBay to which John Donahoe responded:

  • Skype as a great stand alone business that is experiencing explosive growth
  • testing and experiencing what eBay-Skype synergies exist
  • exploring Skype and PayPal synergies

Maybe I can help John Donahoe here:

  • PayPal is already in the Skype client (is this Skype's Western Union division?), is used to make payments for Skype Credits and to accept payments for partner products such as PamFax via the Skype Extras transaction engine.
  • And, as for practical eBay synergies: Skype and eBay: Auction Conversations

Om says eBay Snores; Skype Roaring and includes some analyst comments. My take:

  • Fact: eBay exceeded analyst expectations; I don't call that snoring. They had to make some changes to the auction business model that appear to have helped build usage. And PayPal just continues to grow as the Internet's "Western Union".
  • Fact: let me help Mark Mahaney: SkypeOut growth was really marginal; the real story, as mentioned above -- and especially important to analysts for the telecomm space -- pure voice revenues continue to head towards zero.
  • Fact: let me help Ben Schachter at UBS; my figures above show that Skype's user growth rate has been consistently at 12% quarter-to-quarter for the past four quarters and actual new user accounts has been growing quarter-by-quarter -- not exactly what I would call "decelerating" (and I do have a Ph.D. in Physics where Newton clearly defined acceleration/deceleration).

Om sums it up nicely:

"Now these are two very fine analysts and I respect them quite a bit, but I think Skype has regained some momentum, despite eBay."

And on reading other so-called analysts' comments I would suggest they go back and read Alec Saunders' Voice 2.0 Manifesto (sorry for being repetitive) and its discussion of "Applications as the Value Creators". Then read my Skype Primer on Skype's Partners. As mentioned in several previous posts there are some significant applications out there if Skype can pull their partner program together and get the business model right.

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FCC Hearing at Stanford today: Should your ISP be allowed to throttle Skype?

United States regulators will hear from witnesses and the public about "Broadband Network Management Practices" Thursday afternoon in Palo Alto, California. They'll stream the hearing starting at noon Pacific Time.

Comcast, A picture named chicken.giffamous for killing p2p traffic to avoid bandwidth investment, turned down an invitation from the FCC to speak.

Some great speakers (Lessig, Topolski, Ou, Krikorian, Scott), but there's also a two hour public comment period starting around 4pm.

Skype users depend on the kindness of ISPs. What rights should you have regarding your ISP?

  • Must they warn you before they interrupt your VoIP system?

  • Should they be held liable for blocked emergency calls?

  • Do they have the right to slow down some speech over the Internet and not others, based on the content of that speech?

  • May they degrade Skype calls to make their own VoIP products look better?

FCC news release below the fold.

For Immediate Release: News Media Contacts:

April 16, 2008 Clyde Ensslin at 202-418-0506

Robert Kenny at 202-418-2668

FCC Announces Agenda and Witnesses for Public En Banc Hearing at Stanford University on Broadband Network Management Practices

The Federal Communications Commission today announced further details of its previously announced public en banc hearing at Stanford University in Palo Alto, California. (See announcement dated April 11, 2008).

As previously announced, the hearing date, time, and location are as follows:

Date: Thursday, April 17, 2008

Time: 12:00 p.m. (Pacific Time)

Location: Dinkelspiel Auditorium, 471 Lagunita Drive, Stanford University, Palo Alto, California

Directions: http://campus-map.stanford.edu/index.cfm?ID=02-200

http://music.stanford.edu/Events/directions.html

The Commission will hear from expert panelists regarding broadband network management practices and Internet-related issues. The hearing scheduled at Stanford University is the second such hearing to be held by the FCC and follows a similar hearing held at Harvard Law School last in February (for more information: http://www.fcc.gov/headlines.html - go to February 25, 2008 headline: ‘FCC En Banc Hearing on Broadband Network Management Practices, Cambridge, Massachusetts’).

The hearing at Stanford University is open to the public, and seating will be available on a first-come, first-served basis.


Agenda and list of witnesses follows:

(All Pacific Time)

12:00 p.m. Welcome/Opening Remarks

12:45 p.m. Panel Discussion 1 – Network Management and Consumer Expectations

Introduction: Lawrence Lessig, C. Wendell and Edith M. Carlsmith Professor of Law, Stanford Law School

Rick Carnes, President, Songwriters Guild of America

Michele Combs, Christian Coalition of America

George Ou, Independent Consultant and Former Network Engineer

Jon Peha, Associate Director of the Center for Wireless and Broadband Networking; Professor, Department of Electrical and Computer Engineering, and the Department of Engineering and Public Policy, Carnegie Mellon University

Jean Prewitt, President and Chief Executive Officer, Independent Film & Television Alliance

James P. Steyer, Chief Executive Officer and Founder, Common Sense Media

Robb Topolski, Software Quality Engineer

2:15 p.m. Break

3:00 p.m. Panel Discussion 2 – Consumer Access to Emerging Internet Technologies and Applications

Introduction: Barbara van Schewick, Assistant Professor of Law, Stanford Law School

Jason Devitt, Chief Executive Officer, SkyDeck

Harold Feld, Senior Vice President, Media Access Project

George S. Ford, Chief Economist Phoenix Center for Advanced Legal & Economic Public Policy Studies

Brett Glass, Chief Executive Officer, Lariat.net

Blake Krikorian, Chief Executive Officer, Sling Media

Jon Peterson, Co-Director, Real-Time Applications and Infrastructure (RAI), Internet Engineering Task Force

Gregory L. Rosston, Deputy Director, Stanford Institute for Economic Policy Research

Ben Scott, Policy Director, Free Press

4:30 p.m. Public Comment Period

6:30 p.m. Closing Remarks

7:00 p.m. Adjournment

A live audio cast of the hearing will be available to the public on the FCC’s website at: http://www.fcc.gov/realaudio/ -- you may also go to “FCC Meetings” from the homepage and then click on FCC Audio/Video events to access the audio cast.

The public may file comments or other documents with the Commission and should reference docket numbers 07-52 and 08-7 when filing by paper or submit your filing electronically by going to http://gullfoss2.fcc.gov/prod/ecfs/upload_v2.cgi and enter proceeding numbers 07-52 and 08-7. Electronic filers need to complete cover forms separately for each docket because the system accepts only one docket number per filing. Filing instructions are provided at http://www.fcc.gov/cgb/ecfs/.

Sign language interpreters and open captioning will be provided for this event.  Other reasonable accommodations for people with disabilities are available upon request.  Include a description of the accommodation needed, and include a way we can contact you if we need more information. Please make your request as early as possible.  Last minute requests will be accepted, but may be impossible to fill.  You may send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental Affairs Bureau at 202-418-0530 (Voice), 202-418-0432 (TTY).

For additional information about the hearing, please visit the FCC’s website at http://www.fcc.gov. Press inquiries should be directed to Robert Kenny at 202-418-2668 or Clyde Ensslin at 202-418-0506.

-FCC-

April 16, 2008

Whither Skype? Definitely Not Withering!

New CEO Josh Silverman has been on the job for three weeks now but little, if anything, has been heard to date beyond Josh's initial blog post at the time of the announcement of his appointment. The comments to this post reveal a lot of "great expectations".

Yet the Skype ecosystem continues to thrive:

  • The Skype Business Control Panel has been upgraded to bring it closer to a realistic Skype for Business management tool. Easier addition of new employees; a new members' directory, better call reporting and an increased limit (to €1,000) of Skype purchases are amongst the new features.
  • A Skype-initiated research report on conference calling indicates an appetite for increased use of both voice and video conference calling by small-to-medium businesses (SMB's) over the next 12 months. While it's easy to speculate on reduced travel costs as a driver, it's really the ability to more readily and spontaneously launch a conference call and to use them in situations where previously input and consensus would not be sought due to the overhead and "nuisance" costs involved that has to be a key factor in the increases forecast. It's largely a matter of training more employees about the simplicity of IM messaging and ease of setting up ad hoc conference calls. Computer Business Review interviewed Skype's business product development manager, Wilhelm Lundborg for additional comment:

"There have been several developments in the way we work and communicate. Businesses have become more global in their scope; employers are offering more flexible working arrangements such as working from home, and there is a willingness to cut back on timely and costly travel, in order to reduce carbon footprints,"

With all these positive notes, there continue to be business issues at Skype. Little has been heard about the Skype Developer Program; they have taken up one of Paul Amery's suggestions (removal of the Skype Extras revenue share until year end) but, as for another one, I know there are former Microsoft program managers out there who understand the Skype ecosystem and who could be an appropriate leader for this program. And let's hope Josh can find a Marketing Vice-President who can proactively and more aggressively drive the development of Skype's awareness to both the consumer and SMB markets. For a company that has brought out great advances in communications infrastructure, there is lots more potential for success if they can figure out how to communicate more effectively with their ecosystem of partners and users.

Let's see what comes out of the eBay conference call; once it's over there is no excuse to hold back on Skype news of any significance from inside Skype. And to repeat my request made last summer for more realistic numbers on Skype usage (the appointment of new CEO's at both eBay and Skype is a good time to change the story):

While eBay provides the bare minimum of information required under SEC regulations, many companies will provide additional information that does not compromise their overall competitive position. Based not only what I heard from RIM but also what is provided by other telecom carriers here is what I would like to hear about Skype in eBay's quarterly earnings report:

  • actual number of active accounts at the end of the quarter
    • accounts that actually placed at least one call during the quarter
  • % breakdown of revenue by communications services, hardware royalties, partner software services and other
  • Skype margins and the three usual cost lines: Sales & Marketing, R&D, G&A

eBay has to be an analyst's nightmare, given there are three basic businesses: marketplaces, financial services and telecom services, each of which have different financial models and financing requirements. At least these numbers for each of eBay's units would provide better shareholder and analyst guidance in valuing the company. AT&T does it (requires Excel); RIM does it: 76% devices, 16% service, 5% software, 3% other.

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April 15, 2008

Vote for the logo that stands for data portability

My entry (footprints on a suitcase) didn't make the final cut. Design professionals, including Skype's own visual identity and semiotics genius, Malthe Sigurdsson, narrowed the field from more than 400 entries. Thanks, Malthe!

Vote now for your favorite of the 15 logo finalists in the DataPortability.org logo design contest.

DataPortability.org needs a symbol to stand for the group. The trust mark (lovemark?) will build consumer awareness of social graph interoperability (obviously with fewer syllables).

The fifteen finalists...

Correction: Earlier images had 11 images (I left out the first row).

Grayscale...

Inverted...

Smaller sizes...

 

Blurred (easier than squinting) to see the overall shapes

So, my new favorite is the "golden seed" design.  Go vote for yours!

Everything goes better with... Skype mouse-phone is a Coke reward

My Coke Rewards home page

Coke drinkers can redeem points for schwag, including the Coca-Cola® Skype Phone, a mouse phone. "Talk about convenience. This versatile mouse features the ability to pick up and speak through the Internet, right from your mouse. You must have a computer with Internet access to use this product."

Skype phone mouse at MyCokeRewards

Innocuous, as co-branding goes. Mouse phones remain a novelty. 400-500 points is the range of tee-shirts. 15 points for a ball cap, 24 points for a bottle of juice. If you want the Coca-Cola Skype phone, you'll be buying for your baseball team.

I'm glad Skype continues its co-marketing relationship with Coke. Coca Cola promoted Skype in Japan last summer. Do you think Skype's brand is well aligned with Coke's?

Mashup contest: 37signals chat with Lypp voice

Erik Lagerway posts that it starts today, ends 10 May 2008. Combine the Highrise API (crm, contact manager) and the Lypp API (conference calling) to make something useful, functional, and simple. Contests vie for recognition, $5000 in Apple gift certificates, 35,000 Lypp minutes, and free Highrise MAX subscriptions.

Highrise is somewhere between a light CRM system and a an address book.

April 14, 2008

Skype Lyfe (with MC Router) by Drown Radio

logging into skype
buddy list filled up
got the skype connection
with web cam'n and stuff

doctor popular
choppin up these sounds
drown radio
smashin' circuits to the ground

why call for money
that's why i have a cell
skype should stay nonpaid
or it can go to hell

oh shit my call got dropped
doc your connection flopped

who's that skypin me?
what's that saucy beat?
oh it's beefy he's joining all the
hype hype hype

saying skype me in the morning
i'm too lazy to type

now its us three
conferencing for free
soon we have to pay
if we want some skype play -
i don't think so

skype lyfe
skype lyfe
skype lyfe
skype lyfe

so hit me up on skype
so we can talk for free
so we don't have to type

so in the outbound skype
we can wear the cam all night

so hit me up on skype
so we can talk for free
so we don't have to type

so hit me up on skype
we can webcam and talk all night

skyping could be used for almost anything
from chattin with your friends to web podcasting

so you wanna send me
your newest mp3
well you can skype it
while you type it
it doesn't matter to me

so here we are again
in that same conversation
you say star trek is great
but i prefer the next generation

that's all right
we can discuss it any time
as long as you call me on my
V-O-I-P line

transfer data, text, and hyperlinks
don't pay money for minutes
because cell phones stink
transfer data, text, and hyperlinks
don't pay money for minutes
because cell phones stink

skype lyfe
skype lyfe
skype lyfe
skype lyfe

so hit me up on skype
so we can talk for free
so we don't have to type

so in the outbound skype
we can webcam all night
So hit me up on skype
so we can talk for free
so we don't have to type

so hit me up on skype
we can webcam
and talk all night

webcam
we can webcam

Jonathan Christensen at eComm 2008: Ten Years of Internet Communications

Lee Dryburgh, producer of last month's eComm 2008 (Emerging Communications) has just published a transcript of Jonathan Christensen's keynote presentation that opened the conference. By providing an historical perspective as well as mentioning the conditions that allowed Skype to be launched when it was, Jonathan set the context in which all the other speakers could comfortably present their innovative ideas and concepts. Key points:

  • a brief history of the evolution of VoIP services
  • complementary innovations required to improve service quality and reliability
  • tandem trunking and the march to the death of physical distance
  • early consumer VoIP: Free World Dialup and the Komodo ATA
  • initial commercial consumer services: Vonage, long distance players, cablecos
  • "The landline telephony game becomes cheap, boring, stagnant and at the same time [was] losing to mobile"
  • Mom disconnects her phone line that she had had since Jonathan was a little kid.
  • the final nail in the "death of distance": VoIP export networks - sending Vonage sets to relatives overseas
  • disruption in numbering plans: losing their geophysical and political bonds
  • Leading up to the birth of Skype

In 2003, I was leaving Microsoft, I was standing on a piece of land in California that I was thinking about moving to and I got a call from Jeff Pulver. I had called him in a beautiful sunny afternoon. I totally remember it. And he said, "Hello Jonathan. What is up?" This is like June of 2003. I said, "Jeff, we have to build a client that is super lightweight and simple and just works. It gets over the NAT traversal issues. It just works. People can just download this thing and make it work." And Jeff said, "Well you know, Free World Dialup works and the clients are getting better all the time and there are third party providers who are billions." I said, "Jeff, Jeff, Jeff, look, it is way too hard to use. We just need to build the client that works."

A few weeks later, a friend of mine, Allan Duric who was working at Global IP Sound at that time, got me an early beta account, pre-release account of Skype and the lights went on. And that was in the summer of 2003. By Fall VON, there were 500,000 registrations. I was in Boston and everybody was talking about Skype. And most people were pretty angry about it especially the "SIP die-hards". Skype had made some early noise about, "Oh well, we do not use SIP because we do not need to and that really ticked off people who have been working in this space for a while.

  • IM as the foundation of the next wave:
    • "I Am therefore IP, IM is the run away next generation signaling infrastructure. We were all talking at that time about what is the next signaling infrastructure."
  • The conditions that allowed Skype to happen:
    • "....we have chat in our IM client and so on and so forth. There was a robust audio stack, multi-media PC's were well-penetrated, broadband penetration was on the rise ...."
    • "The P2P file sharing network had introduced new paradigms for low cost infrastructure. The NAT traversal techniques were well-known at that point. Maybe not deployed, but well-known."
    • "The IM networks were well deployed for sure. All that Skype did was that they closed the loop. They added the other 2% at the top and they made this thing work."
  • The paradigm shift to the smart platform at the end point.
  • Opportunities in the "mobile mess"

So for the next 10 years, I think that there is the possibility that we will enter the era of rich Internet communications. Again, the same list as before, but add to that new mash ups of fixed mobile convergence of web-based communication and voice and video and other real time communications perfectly mashed together in ways that developers can recreate and mix and match applications. We will have freedom to these applications on a new platform that includes mobility.

  • Questions on the eBay-Skype relationship, the complexity of interconnecting to the Skype network at a high volume level and a perspective on last summer's outage. Included in his responses:

The projects that I am leading in my team and that we are working on for the next 2 years or 3 years I think are ground-breaking projects. And that sense of innovation and hard work and startupness is very much alive in the company. I cannot really talk about the specifics, the things that we are going to be rolling out but I am really serious when I say that I am personally excited about what we are working on. Like almost no time before my career.

View the slides here or download them here.

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April 09, 2008

Manifone: Free calls to Tibet

Manifone, a French international discount calling service, and ING Telecom, a termination provider (selling local phone numbers) offer free phone calls to Tibet from the countries Manifone serves. Free also to Tibet's government in exile in Dharamsala, India.

Manifone's rates are usually 0.04 $/min, but they promise not to charge. No word on how long this offer lasts (until Tibet is independent?)

Skype doesn't appear to have published SkypeOut rates for Tibet.

News release below the fold...

Hat tip to so@rion for this bit of telecom-centric political protest during the Olympic torch protest season.

Photo from today's Olympic torch run in San Francisco by Scott Beale / Laughing Squid.

News release: Manifone Offers Free Calls to Tibet

Vannes, France, 9th April 2008 ­ Manifone, an innovative telephony service provider and ING Telecom, a major French telecommunication termination provider have today announced, that in a joint action they would offer non-profit organizations free phone calls to Tibet. The offer is intended to show solidarity to the people in Tibet and help the work of humanitarian organizations that support them. Since the exile-government of Tibet resides in Dharamsala, India, free calls to that city are included in the offer as well. All non-profit organizations dealing specifically with Tibet are invited to get in touch with Manifone via the contact page of the website http://www.manifone.com.

Manifone's cost-saving telephony service works with all existing telephones, including mobile phones, on all networks, in the UK, USA, Canada, and other countries covered. Due to its flexibility, it can be of great help to field staff, which often have no choice but to use their mobile phones to place International calls. Manifone's service substitutes International phone numbers with local numbers.

That way, all Internationals contacts become reachable on local phone numbers, and it is Manifone that takes care of the International part of the call. For the initiative `Free calls to Tibet', the International part of the call is offered by Manifone.

About Manifone:

Created in October 2006, Manifone is an innovative voice over IP operator that allows individuals and companies to considerably reduce their international mobile telephone bills. Thanks to its unique Direct Numbers technology, Manifone is the only fully transparent VoIP operator of this type. More information on Manifone: www.manifone.com

Contact information: Lounis Goudjil, General Manager
phone: +33 (0)6 13 63 08 17
email: l.goudjil @ manifone.com

About ING Telecom: ING Telecom is a major French telecommunications termination provider, providing premium quality voice termination to practically any destination in the world.

April 08, 2008

Presence Consumers and Presence Producers: Skype lights vs. Wakoopa's software life stream

Some devices consume presence. For example, here's "a DIY instant messenger online contact signalizer picture frame thingy" made by David Bue Pedersen. As you can see from the photo, snapshots of David's friends light up when they are online. 

In this case, Skype aggregates presence data from multiple contacts. David wrote a Skype plug-in to get the data and route the signals to the circuit board. The microcontroller lights up or turns off the appropriate light. David lost the source code for the Skype plug-in, but is sharing the design files for the electronics. 

It reminds me of the i-Buddy angels that light up when your true love is happy or sad or angry.

Other services produce presence data. Wakoopa uses a small desktop client to stream a list of the programs you use and how much you use it. Tacit presence, no manual or overt signaling required!

This data is updated at least daily. These are the Top 10 lists produced from my data.

Wakoopa breaks down my usage over time. You can see apps rise and fall in popularity (well, at least in my favor). On the left you can see I leave Firefox, Skype and Windows Live Writer open most of the time. Newcomers show software I haven't used in a while.

The hourly-use data is skewed a bit. Like the Top 10 ratings, the pie chart emphasizes active windows. Apps which do a lot of work in the background With time, I expect the data quality to improve.

Who benefits from my shared stream?

First, Wakoopa helps users understand themselves. Wakoopa makes introspection easy. 

Second, the community benefits from seeing each others' use. I can learn which software comprise a gamer's suite, or a software developer's, or a marketing exec. I can kind and scathing comments. I can see trends, new software updates and alternative products. I am smarter about my software as part of a team than I am on my own.

Third, software publishers learn more about their users' desktops than ever before. "Did you know people browse 7 times longer with Firefox than Internet Explorer? We do. Wakoopa knows software."  Wakoopa provides a rich context for understanding how much and when your software is used. You can see which other products are competing. I'm pretty sure the sale of analytics and data mining to software companies will be a bigger revenue source for Wakoopa than Google ads. 

For example, here's Skype's profile page.

On this page you see:

  • User created tags for the product
  • The number of people in the community using it
  • How much time they've used it
  • Rank among all software used in the last 30 days
  • Reach score trend chart
  • List of the top users (Hi, Robert! kakkoii)
  • Similar software
  • People who use it also use...
  • Comments (with real discussions)

Wakoopa now runs a platform for syndication of software presence data. The team recently  launched an API with a JSON-format.

See also:

Thanks to Jan Geirnaert for the DIY tip.

Yugma Skype Edition Version 3: Fluid Collaboration

One unique aspect of Skype is its very "fluid" or simple approach to adding a another contact to a Skype call to build a conference call. Select "Add a Caller", select the contact to be added (or enter a phone number, if on SkypeOut), click "OK" and the caller is added. I find I am having more frequent multi-party calls as a result of this simplicity of establishing conference calls for up to 10 participants.

In the past web collaboration has been associated with structured meetings, involving scheduling, emailing invitations and other activities just to set up a desktop sharing session. But a "fluid collaboration" (YouTube video) approach - that allows users to spontaneously escalate conversations from voice and text to incorporate desktop sharing, persistent file sharing and whiteboarding - provides a more intuitive ad hoc process. Yugma's Web Collaboration for desktop sharing has an architecture that has taken this approach.

Another user consideration: The increased acceptance of both Mac (a record 2.1 million sold in the fiscal 2007 fourth quarter) and Linux (especially Ubuntu) platforms in the market a has led to rising demand for Skype Extras that run on these platforms. A good place to start is a desktop sharing application that is effectively agnostic to the operating system and runs seamlessly in cross-platform scenarios.

Yugma, who has been providing desktop sharing services for a couple of years, recently released a version 3 upgrade to its Yugma Skype Edition, Once installed on a Windows platform simply go to Tools | Do More in the Skype for Windows client and "YugmaSE Team Collaboration" will appear on the drop-down list; on the Mac, install Yugma from the Yugma website and then simply start Yugma Skype. Currently Linux participants can view a session but not host one.

Initiating a session: Once Yugma Skype has been installed via the Skype Extras menu, the ad hoc launch process involves:

  • launching the host's Yugma Skype client via Skype's Tools | Do More menu1
  • inviting the participants available as Skype Contacts via an "Invite Participants" window which sends a Skype chat message with the URL,
  • inviting participants who are not Skype contacts via email address entry from the same window; the resulting email, containing a link, should arrive within a couple of minutes of sending; and
  • letting the Yugma Skype client download onto the remote participants' PC's and install (if this is the first Yugma Skype session on the PC)1

Operations: The basic Yugma Skype Toolbar provides an overview of several features:

  • Begin Sharing: launches the sharing of your own desktop
  • The "mouse" desktop icon controls mouse and keyboard sharing with other participants in the session.
  • The mannequin image icon allows you, as the host, to change the presenter who would then share his/her desktop.
  • The "page" icon launches a file sharing client.
  • The crossed sticks icon opens up a drawing toolbar to provide annotation
  • The circle starts session recording
  • The right arrow commences playback of a recording
  • The double circle allows you to upload a recorded file to your PC
  • The matrix image launches the session scheduling website page for those events when you require scheduled collaboration..

The Session

The session above is a shared Mac desktop being viewed on my Windows XP Professional laptop.

The host has various options as represented by the toolbar shown above with additional options in the Action drop down menu shown on the right. Usually the host would "Begin Sharing" simply to ensure the connectivity with other parties is there. At that point the host can continue sharing or change the presenter to one of the other participants. Other options in the toolbar are described above. One should note:

  • Users must set up the voice conferencing independently using any of the voice services shown below.
  • Participants can be invited in either an active sharing mode or a passive viewing only mode.The host would also need to add them to the voice conference call. Only "active sharing" participants are able to share their desktops - when invited by a host on a Professional account.
  • Underneath the bandwidth indicator and to the right of the Session ID number is a Click-to-Copy button with three options as shown. Very handy for launching spontaneous, ad hoc sharing sessions when in a Skype conversation.
  • Changing presenters, sharing desktop controls, session recording, scheduling and shared file space require one of the Professional accounts beyond a 15-day trial period.
  • Yugma Skype will share either the entire desktop or one selected application. Presenters should make sure their screen is not showing any confidential information.
  • The "Shared File Space" client provides a "persistent" shared file space where up to 100 MB of "sharable" files may be stored for retrieval either during a session or later. The host has access to his/her Shared File Space even if there are no other participants in a session.
  • Persistent Yugma WidgetPersistent Meeting mode: you can leave a meeting open for various participants to join by keeping the same Meeting ID and communicating it to parties with whom you want to do desktop sharing in the normal course of your activities. The host can also "dismiss" participants at will.
  • In the upper right corner of the client is a bandwidth indicator; it should be at least two bars strong to have a continuously reliable sharing session.

In our tests, involving two parties, we found that changes on the screen, such as text chat entries and changing the focus window, were transmitted quite rapidly; only the live video of the Skype call could not keep pace with the video movement. Remote display quality is excellent; while normally it will default to an optimum size on a remote PC there is an option to adjust the remote viewer size (File | Settings) for best viewing.

I have found the combination of Yugma Web Collaboration and Skype's conference calling algorithm make it a very easy process to set up a small training session, to present a personalized product demonstration or to incorporate desktop sharing into a customer support call. If you are in a Skype call and have a persistent meeting implemented, along with a Skype chat session running, it's as simple as restoring the Yugma client, Copy a URL via the click-to-copy button and Paste the resulting URL into the chat window. The other party(ies) then click on the URL to access the session.

The essentials:

  • Operating Systems: Windows 2000/XP/Vista, Mac OS/X 10.3 or higher, Linux; also requires Java 1.5 or later.
    • If the user does not have Java installed - often the case for Vista installations, a Yugma-specific Java client is included in the Yugma Skype installation1.
  • Yugma Skype runs on its own (Java) client; however, there is interaction with the web browser; either IE 6 or 7 or Firefox 2.0, as well as the Safari browser on the Mac.
  • Meeting Types: Instant, Scheduled, Recurring (through persistent meeting ID)
    • Invite participants via a Skype contact list and email to non-Skype participants
  • Packages:
    • Free: ("Personal") 10 participants plus host; basic desktop sharing, instant sessions only; website support only; sponsor advertisements.
    • Professional: 10, 30, 100, 500 participants: $9.95/month, $29.95/month, $69.95/month, $89.95/month respectively. Adds "change presenter", remote participant mouse and keyboard controls, session scheduling, web session recording and playback, shared file space. Webinar features on 100, 500 participant packages. Enhanced support via email, phone and web.
    • A 15-day free Professional 10 trial is available to test the service.
  • Voice services:
    • Currently voice operates independently of the Yugma Skype client; conference hosts have several options for setting up a conference call:
    • Skype's inherent conference call feature (up to 10 participants via either Skype or SkypeOut);
    • and three low cost extended conferencing services (long distance charges may apply)
    • as Yugma's desktop sharing is almost totally independent of the voice service, you can also use other VoIP or PSTN conferencing services. However, with Skype there is ready access to Skype contacts for chat and other Skype features
  • Private (as disclosed by host's sharing the session ID through individual invitations);
  • Public via a Widget button or, for Professional 100 and 500 subscribers, the Yugma Webinar feature.
  • Capacity: up to 500 participants
  • Web Session Recording (Professional subscription required)
  • Access: via Skype Extras (Tools | Do More - Windows only), Skype Extras website (Windows and Mac) or from Yugma's website (Windows and Mac editions).

Positioning: Yugma Skype is unique for its cross platform desktop sharing capability and providing a free basic desktop sharing service that can have as many as ten participants in a desktop sharing session. Session recording, whiteboarding and file sharing options make it a more feature rich platform. Operation of desktop sharing sessions has always been quite smooth, with rapid refreshes, and transparent to the platform itself provided there is adequate bandwidth on the Internet connection; this is where the bandwidth indicator has been a valuable aid.

Strengths:

  • Cross platform desktop sharing (Windows, Mac, Linux)
  • Free basic desktop sharing for host + 10 participants
  • Rapid remote viewing updates from shared desktop
  • Rapidly switch presenters (shared desktop)
  • Choice of interactive (Sharing) or passive (Viewer) modes for remote participants
  • Several voice conferencing options
  • Display versatility: options to resize the remote desktop viewing window
  • Web session recording
  • Connection strength indicator

Weaknesses:

  • Needs the ability to include voice conference information within the desktop sharing invitations
  • Lacks tight integration of Skype voice channel to voice conferencing options
  • Lack of Outlook integration for email invitations

Other posts in this series on collaboration tools:

1Windows Vista users may encounter several "permission" windows during installation as explained in Alec Saunders post about "Sun's Tactical Error on Java". This may change with Windows Vista SP1.

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April 07, 2008

Skype For Business - Indications of New Directions

This afternoon I was directed to the March issue of the Skype Developer Program newsletter, which, in some ways, is probably the last newsletter for the current program. Two items stand out:

(Interim) head of SDP, Peeter P. "Wolli" Mõtsküla, admits that, despite over 50 million Skype Extras downloads, the Skype Extras program has not exactly been a revenue success story for Skype. It appears that the Partner program will be transitioning to come under the Skype for Business group in London. In this regard, Peeter has announced that as of April 1, Skype's share of a Partner's Extras revenue will drop to zero, at least to the end of 2008. He ends with "Whatever you make will be yours to keep -- with one exception: if you make our business customers happy, we'll keep them".

This is followed by an item by "Guest Writer", Shane McNulty of the Skype for Business group who talks about how, in spite of initially growing up with a consumer value proposition at its heart, Skype's customer base has seen the emergence of a "community of Small Businesses (SMB's) getting value from Skype".

Skype can track a segment of its Business Community by looking at those who subscribe to the Business Control Panel and download the Business Version of Skype (www.skype.com/business). This Business community contains a highly concentrated number of Skype customers that contribute disproportionately high levels of activity. In addition to this segment there is also a much larger community of business customers that are leveraging Skype for Business purposes. Through research Skype has discovered that approx 30% of Skype customers are business customers.

Further along Shane states:

In addition to Skype Products, Skype for Business is aware of the need for strategic partnerships with Hardware & Software Vendors to provide complete solutions. Skype will continue to develop relationships with those partners that provide additional benefits to Skype customers. With these partnerships we can offer even richer solutions that reach out to more potential customers and satisfy the different set of needs that businesses have. If you have a solution that would benefit Skype Business customers then lets hear it, we want your valued input.

The Skype for Business team is integrating into the competitive landscape in the SMB space and, therefore, understands the need to articulate the Business proposition offered to both existing and potential customers to increase the breadth of our business customer base and increase the satisfaction of those that have already seen the light. So keep your eyes open for more to come from Skype for Business.

Reading between the lines it would appear:

  • The Skype API's will continue to evolve and be supported. But a new roadmap awaits the direction of the Skype for Business team.
  • Skype is placing its hardware and software Vendor Partner relationships with the group that can own the relationship from a business perspective, instead of simply a technology partnership.

One of the pleasures of my past two years writing for Skype Journal has been the opportunity to meet many of Skype's Vendor Partners. These entrepreneurs see the potential for Skype and want it badly to succeed. Many have invested six and seven figure numbers in the development of both hardware and software platforms embedding Skype. They envision the potential for both the technology and its impact on business processes.

Having been on the management team of a corporate restructuring many years ago I am seeing many parallels at Skype. New management needs to get a full picture of the business environment, instill business disciplines - including marketing and business development discipline - and execute on a new plan. These newsletter posts would appear to confirm that each segment of Skype itself is coming under review and looking for the business justification.

Skype is a very high profile case of excellent technology -- with ongoing improvements demonstrated by High Quality Video and many aspects of the Skype 3.8 beta released last week -- but business operations that need the application of Business 101 basics. I am encouraged by the appointment of a CEO who is not a telecomm executive (don't need experience from failing former monopolies) and his experience and success with other startups. [Disclosure: I have never met Josh nor spoken with him but have used Evite.com many times.] It is the hope of all Skype's fans - consumers, business users and business partners -- that Josh can find the formula for taking Skype to the next level and, at the same time, result in a "delightful user experience". That would also delight the many business partners who have invested their time, effort and money in becoming part of the Skype ecosystem.

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Another GigaOm Post: FCC Handcuffs US Mobile

Last week, following FCC Chair Kevin Martin's announcement that he was recommending dismissal of Skype's petition requesting application of Carterphone principals to existing wireless networks, I received an invitation from Om Malik to author a guest post for his widely read GigaOm on its impact.

In my humble opinion this decision builds on my ongoing feeling that, if there is a way for government to shoot itself in the foot, it will. There is an ongoing debate over H1-B visas, so Microsoft decides to set up a research facility in Vancouver, B.C. to be able to hire a sufficient number of skilled personnel needed to support its various activities. I have yet to be convinced that the current limits on H1-B visas have created one new job in the U.S. Have these limits impacted Microsoft's ability to get Vista out "right"?

Richard Florida, who recently moved from the U.S. to take up an appointment in the business school at my alma mater (U. Toronto), writes about the global competition for talent in The Flight of the Creative Class. His three T's of economic development - technology, talent and tolerance - lead to his concern for long-term prosperity, development and innovation in the U.S. From the book's flap:

But the United States still boasts one of the most diverse and creative citizenries in the world, and Florida points out that, if it can discover solutions to address rising inequality, the global dissemination of talent and the inherent tensions of the creative age, it will once again lead the pack. If only the rest of the world doesn't discover those solutions first....

Once again the U.S. is shooting itself in the foot. An outsider's perspective from a Canadian who has not only lived near, but also lived in, the U.S. and relied on U.S. partnerships for most of his career. And you'll find some suggestions for waging non-violent guerilla warfare (of the peaceful, totally legal kind) to raise awareness of the issue amongst a broader public beyond the "geek" world.

Thanks to the team at GigaOm for the opportunity.

Hudson Barton at Borderless Communicator: Skype's unnecessary FCC petition for wireless neutrality is now dead.

Previous GigaOm post: Skype On The Go.

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April 06, 2008

Experiences with Skype 3.8 Beta

As Phil posted last week, Skype released its Skype 3.8 for Windows beta client with several improvements. After working with it for four days I have found -- and some of these are from comments from other parties who also downloaded 3.8:

  • Improved voice quality on low RAM PC's: two acquaintances who have installed it onto three to four year-old PC's with single core processors and 512MB of RAM are reporting both more stable performance and better voice quality.
  • More consistent High Quality Video: again here I am finding faster negotiation up to High Quality Video when a call starts and more consistent sustaining of the High Quality Video mode.

  • Here's one improvement that I was able to test today. It used to be that if I forgot to plug in my wireless stereo headset when booting up, I would have to go through some Skype settings adjustments and Control Panel "Sound and Audio Devices" settings gymnastics to have the newly plugged-in device work properly with Skype. But when I installed 3.8 beta I found the "What's New" splash screen shown above. Today I had occasion to plug in my wireless stereo headset after booting up my PC. Simply plugged it in, made a Skype Test Call, changed the audio settings at the bottom of the call panel to use this headset; it worked immediately with no need to go to the Windows "Sound and Audio Devices" settings at all. This eliminates a major issue that arose originally due to well-known limitations in Windows XP's handling of audio devices.
  • Finally, Skype 3.6 would arbitrarily shut down occasionally when I initiated a call. Submitted the bug to JIRA a couple of months ago and, in this first subsequent update release, this issue appears to have been addressed.

This limited initial experience with Skype 3.8 beta has overall made calling a much smoother, more friction-free process. Let's hope it continues into the gold release. In the meantime, if you have upgraded to Skype 3.8 beta please put your experience into the Comments for this post. (While I have not heard of any issues, remember this is still a beta release.)

Update: One more improvement as noted in a Skype blog post about this release. Recall Phil's post about Sexy SPIM for Skype? In an ensuing Skype 3.x Public Chat discussion it was suggested that Skype contact authorization requests no longer include an avatar. According to Skype:

In addition, we’ve hidden the avatar by default in incoming authorization requests. Some people have been using images that others don’t find all that pleasing, so this measure should help clean things up.

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April 04, 2008

Borderless Communicator Goes Contrarian Re Google and Skype

Hudson Barton, who tracks Skype usage over at Borderless Communicator, feels that it would not be in eBay's strategic interest to sell off Skype (whether to Google or any other entity). He feels that Skype is victim of "wag the dog" sellout rumors on April Fool's Day:

It is NOT in eBay's interest to give Google or Microsoft or Yahoo another way to attack its core properties in ecommerce (eBay and PayPal). As a part of eBay's portfolio of assets, Skype is a great bargaining chip to keep its competitors (and partners) honest. eBay would be foolish to sell it to one of them at any price, even the $5-6 billion that some now think it might be worth.

The fact is that Skype is growing fast, is profitable, and is forming partnerships with all the major players in the telephony market. Most importantly, 3 years after eBay bought it Skype's position is ever stronger, and in some respects is now even dominant. The major telecoms and cable companies are truly worried, and well they should be.

He goes on to point out that "Companies that we once thought were in different industries are now playing regularly on each other's turf" and concludes with:

I see them as all in the same business; the information business or what is becoming increasingly known as the IP business. This industry's intense competition and/or cooperation among its players demonstrate clearly how dynamic and undefined the playing field is. Seen in the broader context of IP (information's common carrier), eBay is striving with all sorts of competitors (services, software, and even hardware). We should not be surprised to see eBay invest even more in IP, even if might appear to the blogosphere that its diversifications are unrelated to its ecommerce businesses. Divestiture of Skype at the present time would be foolhardy, and I'll state right here that it's not going to happen.

Read the entire post. I agree with Hudson's perspective. eBay needs to recover its outstanding investment in Skype. Josh needs to work on turning Skype from simply an innovator of excellent technology into a real communications business operation with fully operational support, marketing and business partnerships that are not only strategically sound but sustainable and strong. Only then will it build up a valuation such that eBay would start to look at buyers. My take on the current rumors continues to be: Google Rumors Re Skype: Maybe Josh Found the Agreement.

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April 02, 2008

Google Rumors Re Skype: Maybe Josh Found the Agreement

TechCrunch today posted a story speculating on some new arrangement between Google and Skype, even going so far as to suggest that Google may acquire Skype.

Having been involved at a senior executive level in the re-org of a NASDAQ-listed company several years ago, I would suspect a new CEO should be looking at any contracts, agreements, press releases and other commitments. etc. sitting around in filing cabinet drawers, etc.

So here's an outstanding, previously announced agreement that maybe Josh has uncovered with the result that Skype, eBay and Google are finally looking to execute on it.

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IPEVO PoV webcam now shipping in US

I've been using the IPEVO PoV ("Point of View") IPEVO PoV Webcam Concept Sketchsince early January. $39.99 suggested retail. Works great with my laptop. Features I use the most:

  • Snapshot button to take pictures. Amazing how often I wind up sending a quick photo of something at my desk. The software works with the Skype for Windows client, pulling up my contacts to address the image.
  • Roving video. A quick rotation and you can lift the camera off its base. Then point it like your index finger. It brings cinematography to webcam calls. You can see it in the Design Notes.
  • Small. Wraps up nicely, but I use a zipper plastic bag to keep the cam, and base together when I travel.

PoV has the Time Home Endoscope's (EHE) flexibility but a 4cm (about 1.5 inches) macro focus, better for general use.

I wish someone would certify the PoV for Skype HQ Video since it works at 640x480 @30fps (specifications). So far Skype has only certified three Logitech cameras sold in Skype's store.

In the US the PoV is shipping at the IPEVO store now, and later this month at Fry's online.

See also: IPEVO webcam: first glance. Skype Journal, September 4, 2007.

iSkoot - Providing Carrier Friendly Access for Skype Calls.

In a simplistic world, it is easy to view the mobile smartphone as the PC in your pocket when the truth is the mobile smartphone is not the PC in your pocket. The path to low cost or free mobile calling to our friends and business colleagues worldwide is not necessarily through a replication of what works on an PC.

Meanwhile carriers have been using VoIP in their backend, transparently to the caller and called party, for about a decade in order to lower their cost of carrying long distance calls between legacy PSTN phones - both landline and wireless. Adoption of wireless VoIP at the end points with the five nines (99.999%) reliability, call quality and scalability of the current circuit-switched TDM wireless networks requires significant infrastructure advances and developments not only at the device level but also at the network level. The wireless VoIP goal remains fraught with obstacles and barriers that are inhibiting its deployment:

  • Mobile devices do not have the internal resources of a desktop or laptop PC. Battery life, memory and CPU speeds are all too underperforming at this time to be able to provide a consumer friendly, high quality service. Even the ability to multi-task with multiple applications becomes an issue.
  • Robust, scalable network connections are an issue. Current carrier backhaul capacity, especially in North America, is insufficient to support a scalable service at the level required for the demands VoIP would place on data transmission.
  • Call quality issues, especially inherent latency and availability of open sockets, still do not make for a consistent call quality.
  • Inherent codecs and other support at both the network and device level within the wireless TDM infrastructure address otherwise device resource hogging issues such as echo cancellation and error correction.
  • And, most importantly, it does not provide a carrier-friendly business model. Filling the data pipe while attempting to reduce the billable "minutes of use" (MOU) is not appealing to a carrier executive who's responsible for increasing average revenue per user (ARPU).

So what is the architecture for a carrier friendly system that would allow low cost or free calling to your Skype contacts (or contacts on other VoIP services). The key here is to move the resource intensive processes off the device and network onto a gateway server. It's implied in my previous post about learning lessons from SS7: Take advantage of the currently deployed robust, scalable wireless voice channel and build the infrastructure to complete the call via the Skype cloud using the Internet as a signaling system. Envisioned by founders Jacob and David Guedalia and working from a 2006 co-marketing Agreement with Skype, iSkoot, has built the necessary clients and infrastructure to realize upon this architecture.

In this architecture, the login, text chat, presence status and call setup information are all transmitted over the wireless data channel to an iSkoot gateway server. The "last mile" for the connection to the mobile device's voice channel uses the proven, robust TDM wireless voice service to connect to a cell tower. Note that the actual voice connection passes through a SIP Media Gateway. And for each logged in user, there is a Skype client running, on the caller's behalf, on the iSkoot gateway server.

The process for the user is almost as simple as making a normal call:

  • Install the iSkoot client on your mobile smartphone
  • Answer questions about your setup, including SkypeID, password and mobile phone number.
  • Sign in - it takes a moment or two to download all your Skype contacts with their status
  • Select a contact and launch either a voice or chat conversation.

A key to iSkoot's user friendliness comes from the way it handles a voice call. As with any cell phone call, you simply want to enter a number or select an address book entry, push the "Call" button and have the call completed with no other intervention. When you initiate a Skype call via iSkoot, you follow the same process to complete a call to a Skype or SkypeOut contact. While there is a callback to your mobile phone, it is transparently auto-answered with no user intervention required. iSkoot is available for many smartphones, including Blackberry, Nokia N- and E-series phones, several Sony Ericsson models and Windows Mobile platforms.

But iSkoot has worked actively with Hutcheson-Whampoa's 3 Service to implement the Skype architecture on a carrier. In December, 2006 3 initially offered an iSkoot-based service as one component of its X-Series service; this allowed iSkoot to develop experience with building out the back end components required to manage Skype clients on their servers in a scalable environment. And, as discussed in previous posts, 3 launched a fully configured Skypephone in the U.K. market last November; its acceptance was at a level such that 3 accelerated the launch of the Skypephone in its other eight markets.

In an interview with recently appointed iSkoot CEO Mark Jacobstein, who sponsored a lunch at eComm 2008, Mark took me through the evolution of iSkoot's ecosystem that resulted in its availability through either 3 as a carrier or iSkoot's website for other mobile devices. Simply put, the various clients were the easy part to build; the backend infrastructure was the real and ongoing development challenge:

  • Building scalable servers that could manage multiple Skype sessions, not only for placing Skype phone calls but also for handling Skype chat sessions. Currently iSkoot's servers are located in the Boston area and Israel1.
  • Building, with the help of Voxbone, a worldwide network of "local" points of presence such that users can access the iSkoot servers at minimal cost, if any. For instance, from my Rogers service I can call to local servers in major cities across Canada such that only my "local" minutes are charged during a call.

So what are the features of implementing an iSkoot-based solution that appeal to a carrier? From both Mark's talk at eComm 2008 and my interview:

  • Increase MOU and ARPU:
    • Drives up minutes-of-use; even though your call is placed to a local point-of-presence the minutes are counted against the "local" component of your carrier's plan.
    • Outside North America, where the caller pays for calls into a mobile phone, it drives additional mobile minutes.
  • Reduce operating and marketing costs
    • No termination charges for completing a call to a Skype contact. Termination charges are the carriers' third largest cost item after network infrastructure and personnel. This is why 3 can offer Skype calling for effectively no additional charge to the end user beyond their monthly commitment for outbound calls to the PSTN (landline or mobile).
    • Low customer acquisition costs. Whereas most carriers need to subsidize new customer acquisition through subsidies for the mobile phone device itself driving hard customer acquisition costs into the range of $150 to $300, hard customer acquisition costs for a Skypephone customer, including the cost of a handset, are much less than $150 and no subsidy is required.

It should be noted that while iSkoot solves the international long distance calling problem, solving the roaming problem requires a multi-carrier SIM chip such as those provided by MaxRoam. For instance, when I go to the U.S. and make an iSkoot call I am charged the $0.95 per minute roaming charge independent of whether I make a long distance or local call in the U.S. I hope to test out the MaxRoam service on my next trip to the U.S.

Yesterday iSkoot announced an extended partnership with Skype along with additional carrier relationships where they expect to implement the Skypephone in countries where 3 is not available including Argentina, Greece, Israel, Norway, South Africa, Switzerland and Turkey.

Where does iSkoot get its revenue? As Mark mentioned at his eComm 2008 talk, they and Skype each receive a royalty for the monthly customer subscriptions to 3. In addition, of course, iSkoot receives revenue associated with the phone hardware.

And, if you've got a supported handset you can start benefiting from iSkoot's services directly. I have been using it on my Blackberry 8820 for the past two weeks with good success (especially when I am away from my office) with three caveats:

  • Skype needs to provide additional presence and chat support such that dual logins (PC and iSkoot) provide consistent results in terms of where a chat message will go.
  • iSkoot needs to ensure that closing a chat session on the mobile device also closes it on their server such that the session does not return to the device. At the moment the only solution for this issue is to actually Sign Off (to shut down your chat sessions on the iSkoot server) and sign back in again -- at least once a day.
  • While you can readily make SkypeOut calls to SkypeOut contacts in your Skype contacts, there needs to be integration into the device's native address book to allow one step calling of your native address book's contacts. (This is already a feature on the Skypephone.)

If you don't have a Skype phone you can sign up for the iSkoot experience here (supported devices are listed). Keep in mind, while it appears to work quite satisfactorily, it is still in beta trials so your feedback is appreciated.

Mark raised many additional points in his interview; I will bring them out in a future post. And, finally, no there is no iPhone support at the moment; even doing an iPhone client is still under investigation, given all the constraints associated with the iphone's SDK release.

1 Note that 3 has positioned servers within their own Network Operations Centers to support their iSkoot-based Skypehone activity. Subscribers can access them at no charge via any 3 cell tower.

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Skype for Windows 3.8 Beta

Download Skype 3.8.0.96 Beta for Windows. SkypeSetup-Beta.exe. 20.9 MB (Smaller!)

Caveat Beta. Known issue: "you cannot send voicemail to people who have not authorized you."

Skype Journal Question of the Day: When was the last time you left a Skype voicemail?

Changes: Improved network and device connectivity, and sound; updated extras manager, Internet Explorer add-on, Firefox add-on and Skype4COM; and a few bugfixes. Full release notes.

Is the Skype World Online or Asleep?

You can find almost everything on the Internet. The information is not always reliable but you can eliminate the scrap by comparing different sources.

I made a search of world population by time zone, but no site provided me with the complete picture. You can find many sites with population by country, and you can find sites with the population by region and/or time zone in a specific country (Russia, Canada, Brazil, USA, and some others). Wikipedia is often a very good information source. I even found the information concerning some smaller islands.

Then I plotted the following graph: those countries and regions that are simultaneously living between “9:00 AM and 23:00 PM” or in other words the sum of people who are “awake.” See the green curve below (left scale).

For instance: at 0 GMT, you have about 4 billion people awake at the same time (and a lot of Chinese people and other Asians), and at 15:30 GMT you have 6 billion people awake, in fact almost everybody, less the relatively scarcely populated Pacific Zone.

The blue curve (right scale) is the daily fluctuation of concurrent Skype users online in a typical day some months ago. The curves have similar shapes. But, the Asian peak is much higher in the world population chart (beware, scales are different!).

Why the difference? In Asia fewer people have access to Internet. This probably explains why the Skype “Asian peak” is proportionally much lower then the “People Awake” curve.

What if I had the Internet users by time zone? Would that bring the curves closer to each other?

Well, I dug deeper, and found data about the Internet users by country, but “less” exploitable. I had to make, for instance, the “probably” false guess that Internet penetration in Russia is the same all over the whole country.
Here is the graph:

Almost the same shape as the previous one.

What if I had only the broadband users by country and region? Would that graph come closer the Skype graph? Pity, I didn’t find reliable complete data by country yet!

Regular Skype Journal contributor Jean Mercier keeps track of Skype Numerology.

April 01, 2008

FCC Chairman slams Skype Mobile Carterfone proposal; not dead yet

Kevin Martin came out against mobile phone consumer rights today Freedom Of Speech - from the Four Freedomsat the CTIA Wireless 2008 conference in Las Vegas [emphasis mine]:

In light of the industry’s embrace of a more open wireless platform, it would be premature to adopt any other requirements across the industry. Thus, today I will circulate to my fellow commissioners an order dismissing a petition for declaratory ruling filed by Skype that would apply Carterfone requirements to existing wireless networks

[full remarks below the fold - Word, Acrobat]

Way to keep foxes in charge of the henhouse, Chairman.

Christopher Libertelli, Senior Director of Government and Regulatory Affairs for Skype, said:

"After so much positive – but incomplete – industry movement toward greater openness, we are disappointed that the Chairman is leaning toward dismissing Skype’s Petition which would protect a consumer’s right to use any application and any device on a wireless network.

Skype’s Petition is consistent with the FCC’s recently-concluded 700 MHz auction and sought to extend those openness principles to the entire wireless market.

Without Commission oversight in this area, the FCC will have taken a step backward away from openness, and toward a policy of "trust the carriers."

While we are cautiously optimistic that the carriers will deliver greater openness, unfortunately, if the FCC acts on the Chairman’s recommendation, it will have given up the tools to protect consumers if they do not."

"Chairman Martin's statement suggests that the marketplace, rather than government oversight will protect a consumer's right to use Skype in a mobile environment.  We are cautiously optimistic that he will be proven correct."

Gigi B. Sohn, president and co-founder of Public Knowledge was less kind.

“We are disappointed with Chairman Martin’s reported plans to turn down Skype’s petition, as should the more than 256.7 million people who now subscribe to cellular service. The plans announced by one cellular company to be more open to devices and applications are just that - plans. There are many details yet to be worked out, and consumers may not see the benefits of a fully opened equipment and application wireless service. Whatever benefits do come about may not be known for some time.

“There are no subscribers today in the 700 MHz spectrum block. Any benefits to subscribers in that one small slice of spectrum, to which some open access rules will apply, won’t be known for many years.

“There are many cellular companies doing business, and not all them subscribe even to the notion of opening their networks to innovative devices and services that the companies don’t provide. It has now been 40 years since landline phones were freed by the FCC from Ma Bell’s clutches. It is long past time for the wireless progeny to bring themselves into the 21st century and to give consumers the same choice in equipment and innovation.

Amen, Gigi!

See also today:

And earlier:

And again, the full text of FCC Chairman Kevin J. Martin's speech is below the fold.

Remarks of FCC Chairman Kevin J. Martin

CTIA Wireless 2008

Las Vegas, NV

April 1, 2008

Thank you, Steve (Largent), for that kind introduction. I appreciate the opportunity to speak with you all today.

It is difficult to envision how the communications landscape will look in 15, 10, or even five years from now. But there is one thing that is certain – our communications will be increasingly mobile. And you all will be playing a bigger and bigger role.

The communications industry is going through a time of unprecedented change. And, the wireless industry is at the forefront. Already today, cell phones are morphing into mini-computers, mini-music players, and mini-TVs. People want access to all kinds of information – the Internet, e-mail, photos, music and videos – at any time and from any location.

This is unquestionably an exciting time in the wireless world. We are seeing unprecedented growth and dramatic innovation. These changes will be hastened by the development of true wireless broadband as an alternative to broadband delivered via cable or DSL.

Wireless consumers increasingly expect faster speeds, more advanced handsets, and a wide array of applications. And I am pleased to see the industry respond with greater investment in network infrastructure, the development of new technology standards, and a move toward more open networks.

This new era in wireless technology would not be possible without the remarkable level of competition that exists in the wireless industry.

Each year, the Commission reports to Congress on the state of competition in the wireless industry. This year’s report demonstrates how the competitive marketplace for wireless services continues to bring consumers more choice, better services and lower prices.

  • Today, wireless is the poster child for competition. At the end of 2006, there were 242 million wireless subscribers in the United States – up from 213 million at the end of 2005 and millions more than the number of people who subscribe to traditional wireline telephone service.

  • The additional 29 million subscribers represent the largest increase in the number of subscribers ever. In June 1995, the entire wireless subscriber base was only 28 million.

  • And look what has happened to the level of competition in the wireless market. In the early 1990s, there were, at most, two providers in every market. Today, the FCC estimates that 95 percent of the people in the U.S. can choose from at least three wireless operators competing to offer them service. And almost 90 percent of the people can choose from at least four providers.

  • During 2006 and 2007, wireless providers continued to deploy mobile broadband networks that allow users to access data at downstream speeds of 400 to 800 kbps.

  • And, as of May 2007, approximately 82 percent of the U.S. population lived in an area of the country covered by at least one of these mobile broadband networks.

  • In addition, as of December 31, 2006, there were 22 million mobile wireless devices capable of accessing the Internet at broadband speeds in use in the United States, up from only three million the year before.

  • We’ve also seen the introduction of innovative new products during the past year, such as the iPhone, which is truly a handheld mobile computer. The iPhone can seamlessly connect to any Wi-Fi hot spot for Internet access service. And almost two million iPhones have been activated on AT&T’s network.

Importantly, competition in the wireless industry has also led to lower prices, higher usage and adoption rates, and technological innovation. And many of you in this room have been instrumental in bringing the benefits of competition to American consumers. Your contributions to improving wireless services for the American consumer have not gone unnoticed.

The FCC has an important role to play in this mobile revolution as well.

During my tenure as Chairman, the FCC has made vast amounts of spectrum available for the next generation of innovative wireless services. Since 2006, we have more than doubled the amount of spectrum previously made available for mobile wireless services.

Most recently, the Commission auctioned spectrum in the 700 MHz band. The sheer size of the 700 MHz Auction is a harbinger of the benefits to come. The Auction was the largest in FCC history and raised a record $19.592 billion in total bids.

Even in a difficult economic climate, revenues raised in this auction easily exceeded congressional estimates of about $10 billion – nearly doubling the amount Congress had anticipated would be raised.

  • The Auction drew wide-ranging interest from a number of new players. A bidder other than a nationwide incumbent won a license in every market.

  • 99 bidders, other than the nationwide wireless incumbents, won 69 percent of the 1,090 licenses sold in the auction.

  • And small businesses had success in the auction as well. 55 percent of the winning bidders in the auction claimed designated entity bidding credits as small businesses. These bidders won 379 (or 35 percent) of the nearly 1,100 licenses auctioned.

I believe the 700 MHz auction has the potential to transform broadband in the same way that the PCS auction transformed voice services 10 years ago – by injecting much-needed competition, fostering innovation, and taking broadband mobile.

These developments will enable the U.S. to leap ahead in broadband deployment and spread the benefits of broadband to all consumers. Americans living in rural and remote areas will be able to access the full range of content and applications available in most urban areas. And consumers everywhere will be able to access the Internet wirelessly from any location, at speeds that rival today’s DSL and cable.

Although initially opposed by the industry, the Commission also worked to create a more open platform on a portion of the 700 MHz spectrum. The Commission was determined to ensure that the fruits of wireless innovation swiftly pass into the hand of consumers. A network that is more open to devices and applications can help foster innovation on the edges of the network. As important, it will give consumers greater freedom to use the wireless devices and applications of their choice when they purchase service.

I believe that putting these choices into the hands of consumers, rather than network operators, will spur the next phase of wireless broadband innovation – innovation that can make us more productive, keep us entertained, and improve our quality of life.

When adopting the open platform requirement in the 700 MHz band, we saw it as a rare chance to promote innovation and consumer choice while writing on a clean slate. We targeted only one block of the spectrum. And since I have been Chairman, I have opposed applying network neutrality obligations with mandatory unbundling or wholesale requirements to networks that would undermine investment incentives. This careful balancing of spurring innovation and consumer choice while encouraging infrastructure investment is critical to the wireless industry’s continued impressive growth.

And what we have observed since the adoption of our 700 MHz rules is quite outstanding. The requirement for open access in the 700 MHz auction is leading carriers to recognize the benefits of a more open platform.

In fact, in less than a year, many of you have evolved from vocal opponents to vocal proponents, embracing the open platform concept for your entire networks.

Verizon Wireless has committed to open its entire network to devices and applications of consumers’ own choosing. More and more wireless providers, including T-Mobile and Sprint through their participation in the Open Handset Alliance, and AT&T, are also embracing more openness in terms of devices and applications. Indeed, in looking at the program for this conference, I was excited to see a number of educational sessions and panels focusing on the issue of openness. This interest now appears to be shared across the industry.

In light of the industry’s embrace of a more open wireless platform, it would be premature to adopt any other requirements across the industry. Thus, today I will circulate to my fellow commissioners an order dismissing a petition for declaratory ruling filed by Skype that would apply Carterfone requirements to existing wireless networks.

But, unfortunately, our work in the 700 MHz band is not done. Let me also touch upon the Commission’s commitment to public safety in the 700 MHz band. Meeting the needs of public safety is critically important.

During a crisis, public safety officials need to be able to communicate with one another. We are all aware of problems caused by the lack of interoperability for public safety during recent crises – like 9/11 and Hurricane Katrina.

I believe the Commission remains committed to ensuring that we work to solve public safety’s interoperability challenges. Because the reserve price for the D Block was not met in the 700 MHz auction, the FCC is now evaluating its options for this spectrum.

In conclusion, let me say that, at the Commission, our job is to provide ample spectrum for a range of wireless services and a regulatory framework that allows you – the entrepreneurs, engineers, and network operators of the world to provide lower prices, better and more innovative services, and more choice to wireless consumers.

At the same time, we also must ensure that our regulations continue to protect consumers in this new, more mobile world. Indeed, in some ways the wireless industry is a victim of its own success. Because with increased success often comes increased expectations.

Today, to your credit, wireless is no longer seen as a luxury, but as a vital means of everyday communication. And the public has growing expectations of how they will be able to use wireless to meet their everyday needs. For example, E911 ensures that when someone dials 911 during an emergency, public safety can easily and reliably find them. To achieve that goal, we need to ensure that our enhanced 911 rules provide meaningful automatic location information that permits first responders to reliably find them.

We all know that people are relying on cell phones for more and more of their calls, including calls to 911. CTIA estimates that since the 1996 Telecommunications Act, 911 calls placed annually from wireless phones have increased six fold (from 55,000 to 290,000). The advances in wireless technology allow people to call for help more quickly and from more remote places than ever before. We need to make sure that our location accuracy requirements keep apace with these changes so that consumers can take advantage of all the opportunities wireless technology has to offer.

I believe this is an opportunity for the wireless industry and a harbinger of even more success. In the end, I am confident the wireless industry will rise to the occasion and I look forward to working with you and my fellow commissioners on this critical public safety issue.

Thank you for your time today. I truly appreciate the invitation to be here.

###

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