« April 2008 | Main | June 2008 »

May 31, 2008

Road Warrioring with Blackberry: Email Access in Kyrgystan

Later today my family will be celebrating the marriage of my son, a computer engineer and medical doctor, to his fiancé, a materials engineer and MBA by training, and now employed in the financial division of a resources company. Talk about how to win over the heart of her future father-in-law -- she recently traveled to the Kyrgyzstan (also known as the Kyrgyz Republic) in central Asia. She has a story to tell about how she downloaded her Blackberry email in Krygyzstan, where Rogers has no roaming agreement.. So the steps are:

  • Be employed by a company with a mining operations at a 13,000 foot (4,000 meter) elevation.
  • Drive up to the mine over a mining development road from the 1,500 foot elevation of the main plain (and I'm told it's a very scenic drive from the capital city, Bishkek, to where the mining road starts, along the shore of Krygyzstan's largest lake.)
  • Get out and look north; pull out the Blackberry and search for a network.
  • Check a few minutes later and you'll find your email updated.

The secret: a few miles/kilometers north of the mine is Kazakhstan where Rogers does have a roaming agreement. At a 13,000 foot elevation there is enough residual signal from the Kazakhstan operator's towers to do a download. I have not asked about the resulting roaming data charges...??

But it speaks volumes about the sensitivity of the rf engineering in the Blackberry where even weak signals can be picked up and carry the data stream. For those who ask, it was a Blackberry Curve.

Now off to the wedding celebrations; I'll be back next week.

Tags: , , ,

Powered by Qumana

May 29, 2008

Skype Conference Calls - Now Supports up to 25 Participants

Feedback from my recent post on the Unlimited Calling Plans: turns out that somewhere - unannounced - in a recent version upgrade release, Skype for Windows will now support up to 25 participants on a Skype Conference Call. While the host must be on Skype for Windows, participants can be on any version of Skype or be on a PSTN connection via SkypeOut.

What is the impact for VAPPS' HiDef Conferencing? HiDef Conferencing continues to have the following features:

  • Complete business grade conferencing hosted on a VAPPS server rather than being reliant on the configuration and connection of the host's PC.
  • HiDef Conference calls may be scheduled.
  • Calls can be recorded and archived
  • Host requires minimum broadband upload speeds (< 300 kbps) for at his/her Internet connection
  • Lecture Mode provides host with more control over participants' level of participation (muting/unmuting, hand raising, etc.)
  • Telephone dial pad commands (for SkypeOut participants and/or use via Skype's dialpad tab)

Skype's Conference Call feature is more appropriate for ad hoc or spontaneous, informal multi-party calls such as family calls. It's still a long way advanced from the "three party call" feature I previously had on my Bell Canada PSTN line. But when it's mission critical for business, HiDef Conferencing is much more robust, feature rich and transparent to the meeting agenda.

Skype for Mac and Skype for Linux continue to support hosting of ten participant conference calls. In practice, when you start a conference call, the conference call tab will state the maximum number of participants it will support.

Update: a 25 participant session requires a minimum 500 kbps upload speed at the host's connection. (One more argument for using HiDef Conferencing for business conference calls.)

Tags: , , ,

Powered by Qumana

Unlimited Calling Plans - Introductory Discount Ends this Weekend.

Back in April we talked about Skype's new Unlimited Calling Plans. Just a heads-up that Skype's introductory offer expires this weekend (June 1). They offer 3 months for the price of two or twelve months for the price of eight. For a review here are the basics:

What's Free (world wide):

  • Skype-to-Skype voice and video calls
  • Instant Messaging
  • File Transfer
  • Skype Conference calls (up to 10 25 participants, all on Skype)
Skype Calling Plans are full service plans, based on the originating geographical location of calls. They may be purchased as a monthly, quarterly or annual subscription; no contracts are required. They combine:
  • Unlimited Countries Plan Apr 08free calls to any designated phone within the designated territory for the plan
    • no connection fee
    • landline and mobile for Canada, U.S., China, Hong Kong, Singapore
    • landline only for other 29 countries
    • subject to a fair use policy of 10,000 minutes/month
  • free call transfer from/to SkypeIn/SkypeOut numbers
  • Skype voice mail
  • up to ten 25 party conference calling to a combination of Skype contacts worldwide and SkypeOut contacts within the geographical region of the respective plans
Important: All rates shown below are as of May1 , 2008 and subject to change at Skype's discretion. Click on the various "signup" links below for details at Skype website.

North American Plans:

  • Unlimited US and Canada: $2.95 per month
    • 50% discount off one SkypeIn (online) number
  • Unlimited Mexico: $5.95 per month
    • Unlimited US and Canada plus:
    • unlimited to landlines in Mexico City, Guadalajara, Monterrey
    • discounted rates to other locations and mobile phones in Mexico
  • Unlimited Worldwide: $9.95 per month
    • Unlimited Mexico plus:
    • unlimited to 32 worldwide countries
    • 50% discount off three SkypeIn (online) numbers
  • Sign up here
European Plans
  • Unlimited Country: €2.95 or £1.95 per month
    • landline calls within "local" country
    • one free SkypeIn (online) number
  • Unlimited Europe: €3.95 or £2.95 per month
    • landline calls within 20 European countries
    • one free SkypeIn (online) number
  • Unlimited Worldwide: €8.95 or £6.95 per month
    • landline calls to 34 countries plus to cell phones in US, Canada, China, Hong Kong, Singapore
    • three free SkypeIn (online) numbers
  • Sign up here (Euros, GBP)
Asia: click here for details and signup (US$, Euros, GBP)
  • Unlimited Country: Chose a single destination country independent of originating country
Brazil: click here for details and signup (US$, Euros, GBP)
  • Brazil 400 limited to 400 minutes within Brazil
Rest of World: click here for details and signup (US$, Euros, GBP)
  • Unlimited Country: Chose a single destination country independent of originating country

Tags: , ,

Powered by Qumana

May 25, 2008

IT Gets Personal: Jonathan Christensen's Personal Experience

Our choice of PC's and the associated applications are becoming a factor in the definition of our personality: Windows or Mac? IBM or Dell? Our smartphone choices are becoming a factor in the definition of our personality: Blackberry, iPhone or, Nokia?

But just as important is how these associations are also playing a role in how IT departments are losing control over our IT platforms. I recall a story when the first IBM PC's came out where a major Canadian bank Vice-President chastised an employee for having a modem connection -- insecurity written all over his face and the modem ordered removed! My first cell phone required both a rather large handset device that was screwed into my dashboard and connected to a black box stored in the luggage compartment of my station wagon. And those external cell phone aerials attached to a rear window were a status symbol that you were "connected" anytime, anywhere. But the employer would usually define what you would have (@$3,600 for my first cell phone in 1986, you bet!). CFO's wrestled with the expense, wondering why anyone would want to talk while driving.

Jonathan Christensen, Skype's GM for Audio and Video, in two recent guest posts on Saunderslog.com talks about how IT is becoming personal. In the first post he talks about how "The Web is My IT"

But, we have more freedom when it comes to the applications we download and run. I use Skype for *all* of my telephony that is not mobile. I use Google Reader as an info clipping service. I use Gmail to manage my online subscriptions and travel arrangements. I use Twitter to stay up to date. With the myriad of great choices available, users are finding ways to make “personal technology” work for them. None of these are IT-sanctioned applications, but they are enormously helpful in my work (and personal) life… and I am saving my company real money on telecom and infrastructure costs.

Slowly, this shift is happening at the hardware level too. Our machines are reflections of our personal styles and tastes. At Skype, we are in two camps: the Lenovo loyalist and the Mac fan club. Apple has a reputation for inspiring fanatical loyalty, but ThinkPad users are every bit as rabid as the MacBook fans. They know every model number past and present. They reminisce about great machines they have retired and passionately compare notes about DIMMs, hard drives and battery configurations (I carry a MacBook Air – and thank goodness that Apple makes these decisions for me).

He starts off his concluding paragraph with "The long-term effect when users migrate to personal technology is that the IT-approved applications slowly lose traction." Coming from a former employee of Microsoft whose revenue depends highly on IT-sponsored implementations of its server-based applications, it's a powerful statement with lots of implications for the challenges ahead at Microsoft.

In his second post "IT Gets Personal - Mobility and the Desktop", Jonathan talks about how, while Blackberry, with its Blackberry Enterprise Server, still controls authentication and authorization policies, RIM is broadening its market approach to encompass the prosumer and even consumers. He talks about the iPhone "thumbing its nose at IT managers":

However, aside from the Blackberry/Exchange relationship, the IT department has had little to do with our mobile technology choices. My mobile is MY business, thank you. I use it primarily for work, but it is not an IT-approved device. Oh, by the way, thanks for picking up the airtime charges.

Certainly a noticeable trend lately is how, when someone leaves an employer, the two constants in his/her contact information are the mobile phone number and, if they have one, the SkypeID.

Jonathan goes on to talk about the decreasing role of the PBX, becoming identified with your personal mobile number and the adoption of desktop communications applications in the workplace, especially IM.

There is more rich interaction in these sessions. People are sending links, copying and pasting text and sharing files in real time. Today’s knowledge worker roams seamlessly between Mobile calls, SMS, IM, Blackberry email and PC calling. Nearly 30 percent of Skype users are using it for business and 28 percent of Skype-to-Skype calls include video. The old desktop phone just can’t keep up.

His bottom line:

Users are taking control of their communications channels. They are innovating, making personal mashups with the new tools, and they are creating a new namespace to go with it (e.g., Gmail address + Mobile phone number + Twitter ID + Skype ID). And all of this is happening outside the IT department’s “walled garden.” It’s good news for users and productivity, but what does this loss of control mean for the IT department and the organization? What does it mean for PBX vendors? And, if the users are happy, does it really matter?

Interesting perspectives from someone who has been integrally involved with the rise of IP-based communications and the extension of voice messaging to incorporate text chat, video and mobility over the past one-and-a-half decades.

The PC is transitioning to the lightweight laptop (many of my acquaintances have a MacBook Air); smartphones fit in the shirt pocket or purse or hang from a belt clip. The IT department is becoming more ethereal as in "figures light and aeriform come unlooked for and melt away". Both posts (once again here and here) are well worth the read.

(And did anyone notice that, while RIM tried to distinguish consumer and business markets by having a camera in the Pearl and Curve but not in the 88x0 series, the about-to-be-released Blackberry Bold has everything - camera, new media player with iTunes support, GPS: all-in-one - and addresses both markets.)

Powered by Qumana

May 24, 2008

Skype Seeking a Stats Analyst

Statistics was probably my major failing as a second year engineering student; perhaps because all I can remember was a prof who gave the lectures lying across a very long lecturer's desk. A second attempt while later earning my business degree only went mildly better but I did learn about statistics associated with avocado marketing (or something along those lines). Hey, maybe statisticians are academic theorists, who knows? But if you've had one of those "How did we do?" query windows pop up after a SkypeOut call and you responded, you have contributed to the collection of call quality information that helps to build a database for statistical analysis.

So, if you've got experience working with packages such as SAS, SPSS and/or Matlab Stats and how to use them for data mining with some feeling for IP communications technology, Skype's Audio/Video team is seeking a statistical analyst, based in Tallinn. Responsibilities:

  • Root cause analysis for good and poor Skype calls, including suggesting changes to the development team
  • Modeling the technical call data for quality metrics.
  • Visualizing data and creating reports for different purposes
  • Performing special statistical studies of data
  • Develop statistical analyzing and reporting methods for Skype use
  • Taking part to external co-operations on Call statistics

This team is also looking into "end point" configurations to determine what is required for the best call quality robustness and researching hardware issues such as sound cards, headsets and Skype phone hardware. Skype can provide the best audio codecs but if your headset, sound card and/or Skypephone hardware does not have the audio bandwidth and other properties to support HD voice, it all goes for naught. Performing statistical analysis will provide some insight into the impact of the quasi-quantum physics-like randomness of IP packet transmission.and its role in the overall call quality picture.

Probably a graduate of the University of Waterloo's Faculty of Mathematics, which nieghbours one of North America's top engineering schools (my son is a graduate, what can I say?) would represent the ideal candidate. Now back to that root mean square standard deviation calculation.

Tags: , , , ,

Powered by Qumana

May 23, 2008

Weekend Reading

The ecosystem upgrades...

PrettyMay Call Center for Skype just released version 3.0 for Windows. $150 for five operators, $500 for unlimited. PrettyMay Call Center Professional for SkypeUp to 30 simultaneous calls. Auto-attendant, IVR, Automatic Call Distribution (ACD), call recording, and voicemail. Free trial.

Extralabs Skype Recorder updated to 2.0.

Review of the VoSKY Web Click-to-Call application by VoIP-News' Robert Poe. Good writeup VoSKY Exchange is not just for phone switches any more.

Skype for Mac with Quicksilver trick still works. via Walkah.

People in motion...

Skype's Audio/Video team is hiring a statistical analyst in Tallinn to help Skype understand real and perceived call quality. There are 42 more published openings at Skype: 27 in Tallinn, 8 in London, 5 in Prague, 5 in Stockholm, 2 in Luxembourg. None in the Americas or Asia/Pacific.

Tokoni story sharing service launched by former Skype president, Alex Kazim

Skype Nomad arrived in New York City this morning.

The human factor drives technology...

Take Your Team to India, says Stuart Henshall. You will learn about the future of mobility in the slums and malls of Mumbai. He also finds iPhone lust is global.

Long DataPortability.org thread on data portability for banking. When you move from one bank to another, should you be able to bring your entire history with you, so third-party analytics (Mint, Intuit) can help you better manage your money? What can we learn from this use case? Bank customers place high premiums on privacy, detailed data, auditability, completeness.

Report on Malaysian Internet use. "77% of IM users communicate on MSN/Windows Live Messenger and 57% on Yahoo! Messenger. Yahoo! Messenger is also significantly more popular amongst Malay internet users with a 56% reach." Meanwhile Yahoo! puts off its annual meeting until July.

While the dark side continues to creep...

Yet more evidence that pseudonymous blogger a1gjv knows nothing about software development yet opines about Skype's.

Astaro promotes fear-of-Skype to sell its network security appliance.

Tungle - Taking Meeting Organization into the "Open"

New service provides format- and platform-agnostic meeting scheduling and co-ordination across the web.

To date groupware's ability to perform meeting scheduling and coordination was limited to within an enterprise's groupware community of users -- i.e. - the employees and perhaps closely connected business associates. And everyone had to be using a common calendaring system running under a common operating system. Yet, studies show that over 60% of meetings will involve invitees who are not within this "enterprise cloud". Half of those "non-cloud" invitees do have a "good" relationship with the enterprise; the other half are those with whom employees would have "sporadic" meetings.

Tungle is an Internet-based service that provides the ability to share availability and manage meeting scheduling across the web. Currently the designated organizer of the meeting (who does not have to be an attendee) must be using Microsoft Outlook; however, the invitees can be running on any platform, whether Windows, Mac or even Blackberry; they simply need a web browser. And they can be using any calendaring application whether Outlook Calendar, Google Calendar, Mac's iCal, or within groupware such as Lotus Notes.

The Tungle client for meeting organizers has a single-click install as an Outlook plug-in. Upon installation it then searches your Outlook for both Contacts and your availability according to your Outlook Calendar. If it finds other Contacts who also have installed Tungle it marks them with an identifier "T" logo. You may then invite individual contacts to "share" their availability; those are the ones identified with the "T" logo on a solid purple background. Select one of those contacts and you will see in the Calendar screen that contact's availability.

The other section of the Tungle client comprises a Calendar which initially shows your own availability for the current (5-day or 7-day) week. This Calendar section is where you initiate the coordination of a meeting - selecting contacts, entering a subject and designating the time slots you (or the primary "chair" of the meeting) would have available for potential meeting times. You can also designate whether or not you will be attending the meeting - a feature that is ideal for executive administrators.

The example on the left shows the sharing of availability across an organizer and three other contacts, shown by the different colors, who are also on Tungle. (Were the organizer not attending the purple slots would go away.) The organizer would then "paint" in blank potential time slots for the proposed meeting. Upon completion of this information, click on the "Create Space" button and another window pops up where you can see a summary of the invitees and proposed time slots and as well as enter more detailed information about the potential meeting such as an agenda. Click on the "Send" button and an email, from the meeting organizer, about the prospective meeting goes out to each invitee, incorporating a link.

The link is to a "Tungle Space" which is a dynamic web page, viewable in any web browser, that shows all the meeting information and allows invitees to select which of the proposed time slots s/he prefers. If the invitee reads the email on a Blackberry, the Tungle Space is reformatted for appropriate display on the Blackberry. Note that, until a final meeting time is set, the Tungle Space is updated with any changes in availability of those who have a Tungle client installed.

There are two ways a final meeting time can be set:

  • The organizer can visit the Tungle Space at any time and designate a meeting time regardless whether or not all invitees have responded, or
  • Once the last invitee has visited the Tungle Space to select her/his available meeting times, Tungle will then automatically select a meeting time.

Once a meeting time is selected an email goes out to all invitees announcing the meeting time. Those invitees who are also on Tungle will have their Outlook Calendars appropriately populated. But here is one of the key features: the other invitees can click on a link that inserts the meeting time into their respective calendaring program regardless of whether whether they use Google Calendar, iCal, Lotus Notes or any other popular Calendaring program.

In an interview with Tungle CEO Marc Gingras he pointed out:

  • ease-of- user was a key design criteria; this is an offering that has been over a year in the development.
  • recognizing which Calendar format an invitee had was another major technical challenge
  • Tungle will be adding clients for users of Google Calendar and iCal (you can sign up on the website for notification)
  • the team is still working on additional features incorporating feedback from the current beta phase.

The entire structure is set up to ensure adequate privacy; only information you agree to share is shared. In fact, as with Skype, while users' email addresses are registered by Tungle and used to determine who amongst your Contacts is on Tungle, this information is never give out at any point. There is even a double opt-in process for ensuring that you are, in fact, the owner of any email address that you register with Tungle.

Personally I have used Tungle over the past week with great success. It's simple to install and eliminates lots of non-productive time exchanging emails with various meeting time slot proposals (or even making voice calls to finalize details). . In fact, Tungle appears to be one of those rare productivity applications whose value is quickly appreciated the first time you use it.

Going forward I have suggested API's that could link Tungle as a front end for hosts organizing VAPPS HiDef Conferencing sessions (or even Skype Conference call sessions); I can also foresee where deeper direct integration into Blackberry Calendar or CRM applications, such as Salesforce.com, would be useful. And it's ideal for Skylook users who already are archiving their Skype conversations into Outlook. Tungle does have plans for making this an integral web-based "social networking" tool that is "just there" when you have to organize a meeting.

So, if you are an Outlook user, download Tungle here and get organizing!

Tags: , , , , ,

Powered by Qumana

May 21, 2008

PamFax - Adding Click-to-Fax

Single click access to PamConsult's PamFax to be integrated into Skype's Toolbars for Firefox and Internet Explorer.

I have previously blogged about Skype's Toolbars for Firefox and Internet Explorer. At this point, these toolbars create a click-to-call from any number identified on a web page; they are optional with an installation of the Skype for Windows client. I use them quite often in my daily activities; simply click on the created Skype button, confirm that you are making a SkypeOut call and launch the call.

I have also previously blogged about PamFax, which effectively creates a Windows printer for sending documents (whether scanned in or in one of several Windows document formats) to any fax machine worldwide. Five or six clicks to send a fax.

Today I learned that PamConsult and the Skype Toolbar team have been working together to develop a click-to-fax extension to the Skype browser toolbars. While still in beta, you can download either of them here. For Firefox it becomes another plug-in that is an extension of the Skype Toolbar for Firefox.

Simply click on the link and, if you have previously installed PamFax, it launches with the fax number "pre-inserted". You can then scan in, or select, a document for faxing to the destination fax machine. Eventually this feature will be an option during installation of the Skype for Windows client. If you have not previously installed PamFax you will be taken to the PamFax download site.

PamConsult has also performed some service upgrades and announced a new referral-to-a-friend incentive program as outlined on this PamNews blog post.

Tags: , , , ,

Powered by Qumana

May 20, 2008

The Skype Nomad is coming to San Francisco this week

Rebecca is in Alice Springs (via Dopplr) but leaving today and has planned trips to:

Can Skype Nomad Ground Control help me meet Rebecca in San Francisco? +1-510-206-1138 or Skype me.

May 18, 2008

It's Now Official: HiDefConferencing Rebranding Has Happened

Recently I reported on plans for VAPPS to rebrand its business grade conference calling service as HiDefConferencing. Well last week it happened. And the plans have been renamed to Pay-As-You-Go, HiDef 10/25/50/100 and HiDef Ultra for 500 participant calls. Each plan has Unlimited minutes for those accessing the call via Skype. A new plan, High Def Toll Free can support a call of up to 500 participants @$0.07 per minute per user but with no Skype access.

So why would you use HiDef/10 when you can have ten participant conference calls within Skype. It's about who is hosting the conference. With Skype Conference Calling, the host's PC is hosting the call and subject to interference arising from a range of issues from connection speed and quality to PC configuration (especially processor and RAM) to giving way to Outlook downloads. With HiDef Conferencing, VAPPS is hosting the call on one of its servers which is solely dedicated to managing the call. For $25 per month you can ensure VAPPS' business grade conferencing for up to ten participant calls.

A ten day free trial for a HiDef/25 account is available.

And recall that the reason for the HiDef rebranding is due to the service's support of HD Voice (wideband audio) for all participants who access a call via Skype. Fewer misunderstood words, inflections and accents as well as a high quality listening experience.

Related post: HD Voice: Priceless

Tags: , , , ,

Powered by Qumana

May 16, 2008

Congratulations .... Andy, Ken and "Dona naturae pro populo sunt"

Two bloggers in the IP communications space who should be congratulated:

Andy Abramson, through his VoIP Watch, has been recognized on the Industry Standard's Top 25 B-to-Z List Blogs for his ongoing and often in-depth coverage. From the citation:

VoIP Watch

As the title suggests, Internet telephony is the name of the game here, but Andy Abramson also touches on the uses of voice over IP, such as telecommuting and how people access the Internet for voice calls, such as public Wi-Fi.

Highlights

-- Skype's Silverman---Umm, Not Exactly: "How much of a genius does one need to be to realize that the reason many eBay sellers are on eBay is that they DON'T want to talk with their customers?"

-- Can You Hear Me Clearly?: "Audio conferencing is clearly changing from where it was a few years ago ... old-school conference companies should take notice and be getting scared."

Ken Camp and Sheryl Breuker have acquired moving disease (or moving mania?). They just moved to a new home in Olympia, WA where Ken has been a IT manager for the State of Washington for several years. Last week arose an opportunity for Ken to architect and lead the IP network integration of a business activity that has been carried on since Adam Beck led the effort that resulted in Ontario's first hydroelectric power generating station at Niagara Falls over a hundred years ago. And, in creating what become Ontario Hydro, Sir Adam (Canadians could be granted knighthood in those days) used a slogan that could be a rallying cry for today's net neutrality debate:

"Power at Cost" and in Latin, "dona naturae pro populo sunt" ("the gifts of nature are for the public")

Congratulations, Ken, and we look forward to your contribution to the convergence of the Internet with a long standing public utility business process. Let us know what it's like to move every three weeks!

Full disclosure: the author attended a high school that was the closest neighbor of, and arch-sports rival to, Sir Adam Beck Collegiate referenced in the Wiki article. And this is my first use of Latin since studying it in high school decades ago.

Tags: , , , , ,

Powered by Qumana

May 15, 2008

Skype @ Cannes: Remote Panel Participation via High Quality Video

The American Pavilion at the annual Cannes Film Festival provides a communications and hospitality center for the thousands of Americans in Cannes participating in the Festival. For the duration of the festival, the American Pavilion provides both a supportive business environment and an opportunity to mingle in comfortable surroundings. While in the past Pavilion visitors could use the pavilion's Internet facilities to make Skype calls, this year Skype has become an official sponsor, responsible for not only providing the voice communications services but also support for using Skype's High Quality Video to allow Americans who cannot travel to Cannes to participate in panel sessions hosted by the Pavilion.

I had the opportunity to speak with Julie Sisk, Founder and Director of the American Pavilion on a rather busy day setting up just before the Festival's opening yesterday (May 14). She talked about how Skype will allow participation in panel discussions by directors, such as Titanic's James Cameron, whose production schedule precludes making the time commitment required to be physically in Cannes as well as writers and journalists whose budgets preclude making the trip. Of course it presents new logistics challenges, given the 9-hour time difference between Cannes and Los Angeles, but schedules for their "In Conversation" and "Industry in Focus" series have been altered to accommodate. Skype is ensuring the relevant phones, webcams and other hardware is available at both ends of the link. I also asked about how they ensured sufficient bandwidth at the Pavilion for all this communications activity, especially with the adoption of video; apparently Intel is responsible for providing the WiFi and associated connectivity infrastructure. Julie stated that the Pavilion is reputed to have, amongst journalists and photographers, one of the best Internet connections at the Festival.

From the press release:

Movie stars, directors and other Hollywood royalty that don’t make it to Cannes can make their video calling connection via Skype to the American Pavilion, the business and hospitality center for the press, filmmakers, stars and others attending the famed festival running from May 14 to May 25.

Titanic director James Cameron and cinematographer Vincent Pace, executive producer of this year’s Hannah Montana/Miley Cyrus: Best of Both Worlds Concert Tour and other luminaries will be linked via Skype video calls into discussions hosted by the American Pavilion.

The American Pavilion will use Skype video calling in its “In Conversation” and “Industry In Focus” series, in which respected filmmakers and industry insiders offer audiences opinions and insights, in moderated panel discussions. The discussions happen nearly daily during the festival.

Discussion participants who are joining via Skype will be seen and heard live on computer screens and speakers set up on the panel. They will be able to see and hear the activity in the Pavilion—and speak to the audience and other panelists —through computers equipped with Web cams, microphones, speakers and Skype software from their location.

The Skype video call integration is the first such use of video calling technology at Cannes, a seminal movie-industry event that attracts approximately 30,000 industry insiders and media to the French Riviera each May.

Julie Sisk, Founder and Director of The American Pavilion, said, “Skype video calling ensures our discussion audiences benefit from as broad a range of industry expertise as possible, by allowing us to include motion-picture professionals regardless of their locations. The film community is increasingly global, and Skype helps make certain that the Festival is as inclusive as possible of that entire community.”

Certainly another publicity coup for Skype, adding to the awareness being generated by Oprah, who has extended her use of Skype beyond the "New Earth" seminars into remote live interviews during her daily show, and CNN. Having worked several years ago, for 20 months, in the Los Angeles area where the media and entertainment cloud infuses into your bloodstream no matter how remote you are from the actual production activities, this will generate significant opportunities for Skype.

Pictures were taken the first day of this year's festival and supplied by Skype PR.

Tags: , , , , , ,

Powered by Qumana

Thanks, Rebtel, for free calls to China and Burma

Rebtel just announced free calls to China and Burma due to the recent earthquake. Cool. http://www.rebtel.com/callforhelp

twitted by Robert Sanzalone  @ 1.25km from Nagoya, , Japan - 16 minutes ago.

Warms the heart.

May 14, 2008

VON Conferences: RIP?

My first connection to the communications market came through a VON Canada event in 2004 in the Greater Toronto Area; at that time I was working with a collaboration product and wanted to see if there was a role for it in the overall communications space. One year later, at VON Canada 2005, a meeting with Stuart Henshall was my first contact with Skype Journal. (My VoIP interest started with a VoIP offering that my last employer, Quarterdeck, put on the market in early 1996, so it was not a new concept for me by any means.) And it was at the final VON Canada in 2006 that I first reported on behalf of Skype Journal as none of the Skype Journal editors of the day could make it to Toronto.

Since then I have attended several Fall VON's in Boston and this year's Spring VON in San Jose. But over the past eight weeks stories have been flowing about the demise of VON; Thomas Howe, who was an adviser to Pulver Media, provides the most comprehensive eulogy for VON as a result of developments over the past week. And Andy has pointed out that VON's investors of 2007 have been able to recover about $1.7 million for VON's assets; there was something of value to someone there.

However, as Tom so eloquently points out, the VoIP innovation community remains and lives on; we just have to find a new "venue" for meeting. Can Lee Dryburgh turn eComm into a commercially successful event? In the interim maybe it's the daily SquawkBox call hosted by Alec Saunders. But Andy needs to figure out a way to continue his VoIP blogger dinners which had become a staple of the VON ecosystem. And we wish the best to Jeff Pulver, Carl Ford and their colleagues as they begin Life 3.0.

Tags: , , , , , , , , , , , ,

Powered by Qumana

What's Next In IP Communications? Not This Play

Andy Abramson at VoIP Watch has attempted to respond to last week's two stories that created a lot of buzz:

Andy, in his post, What's Next In IP Communications? Here's An Idea To Look At, is simply that -- an idea that, in business practice, just won't happen.

Instead of simply being another voice play to battle Skype or the mobile operators, the WiMax companies and the cable operators, and heck, even Ma Telco may all may find that they may be better off looking in another direction.

That direction is real-time video communications bundled up along with other IP related services like voice and text, all in one neat little package.

Why video when selling voice to their already installed user base is already there for the cable guys?

Because it is different.

In essence video is the next level of real-time communications to be nurtured and embraced, not only because its ready now, but because it also gives the WiMax, Telco and cable players a very different value proposition to offer and lead off with.

Too many players, too many egos, too many "ifs" and too much agreement required. And video communications really has no proprietary technology beyond normal technology licensing. Rogers launched the first North American video calling plan last week with its Rogers Vision package (which can be bundled up with voice and text) along with its launch for support of the Nokia N95 8GB. It's about who has access to the customer base; who can handle the billing readily. (I could almost see another Vonage scenario where Sprint/Clearwire would have to go out and find a critical mass of customers, incurring huge marketing costs.)

Alec Saunders says, Me Different, Not Really:

No, to really really change the game would require a leap of imagination that I don’t think Clearwire / Sprint possesses. WiMax is symmetrical high speed. Imagine a pure peer sharing network instead. Something like the TerraNet system — Skype style p2p for communications, and bittorrent style p2p for content distribution. Mesh it so you don’t have to build out a massive infrastructure. Price the whole thing at a flat rate for access only, and sit back and watch the destruction of 125 years of legacy telecom.

Sorry, Andy ... it's not a play that's going to be executed. Just look at Novell's failed attempt to create a standard UNIX consortium back in the mid-90's. Somehow a virally adopted operating system called Linux got in the way -- and it did not need "big players" to sow the seeds. Yet today Linux (and Open Source software) has become one of IBM's key resources for many of its offerings. Think of Skype's technology and ecosystem as the "Linux" of the real time communications world.

Update: Jon Arnold has just piped in with his: Skype-O Killer... que'st que c'est... He starts off with:

I can't seem to face up to the facts,
I'm tense and nervous and I can't relax...

Recognize the lyrics? Of course you do. But if you don't, it's from Psycho Killer, an early tune from one of my fave bands, the Talking Heads.

Like the title of my post? Clever, huh? Starts making even more sense when you start with the lyrics (did you pick up that other subtle Heads innuendo?). Those first two lines say it all for me when it comes to this Skype-killer storyline that started early last week with Om Malik's post.

Sorry, Jon. ... As for SIP as the common denominator for the telcos to make a play, just keep in mind that Skype is one of the world's largest users of SIP -- for its SkypeIn and SkypeOut services. They understand the technology, the protocol and where it can play a role; they can turn up the "volume" when it's appropriate in a "real time conversation" market context. Just because the technology and protocols are there does not a business make. (Skype's GM for Audio and Video was involved in the early evolution of SIP during five years spent at Microsoft. He recalls what the dream was and what today's reality is for SIP.)

Tags: , , , , , , ,

Powered by Qumana

May 12, 2008

A New Era Coming for Blackberry

With RIM's annual WES event starting later today we started to see announcements Monday about a new Blackberry and a new VC fund for mobile applications.

Blackberry Bold is definitely a major smartphone enhancement from the current Pearl, Curve and, most notably, 88x0 lines. Reading through the new specs, the Blackberry Bold addresses several issues that have been of concern in the past:

  • triband 3G support extends support to GPRS/EDGE/HDSPA networks
  • "push button" WiFI setup to readily access "protected" WiFi access points
  • significantly improved multimedia support - overall (streaming) video performance, iTunes synchronization, new media player, improved display
  • and, while they're still working on it prior to the Blackberry Bold's summer release, a new web browser.

Amongst the new specs:

  • faster processor (@ 624 MHz, the fastest Blackberry)
  • 128MB internal Flash memory but also 1GB on-board storage memory
    • expandable to 16GB via MicroSD/SDHC slot
  • 2 megapixel camera
  • GPS with Blackberry MapsBlackberry MediaSync to transfer media from iTunes
  • half-VGA "ultra-bright" display (480 x 320)
  • higher capacity battery:

Of particular note; it maintains the traditional QWERTY keyboard with ergonomic improvements - a key Blackberry defining feature relative to iPhone -- and is its "trackball ergonomics" their response to iPhone's touch screen?

With its newly enhanced, high performance browser and high-resolution, ultra-bright display, the BlackBerry Bold smartphone gives users an on-the-go web browsing experience with desktop-style depiction. The trackball mimics a mouse, making it easy to navigate sites in "Page View" or "Column View" or to zoom in on specific parts of a web page, while various emulation settings allow users to choose between the full desktop-style HTML content and layout or the mobile version. Attachments can also now be downloaded from within the browser and there is support for watching streaming videos (RTSP – real-time streaming protocol).

While the official press release talks about it as a "business" smartphone, Crackberry.com reports from the WES preview day:

Target Market? There's been a lot of talk about the target market for the 9000/BlackBerry Bold. The basic confusion to date is that it looks a bit "enterprisey", but has a camera built-in which historically screams consumer device. What it comes down to is that RIM didn't have an enterprise/consumer target in mind with the BlackBerry Bold. The real goal here was to build a high-end device that was the ultimate BlackBerry to date... the BlackBerry on Juice (err..Steroids)... putting WiFi/GPS/3G into one unit with a Speeeedy Processor and some More Memory. So there's no target market per se, but there is an Appeal...and the BlackBerry Bold is going to Appeal to BOTH Enterprise and Consumers. It'll appeal to the Business Executive and it will appeal to us Gadgetholics who just HAVE to have the best device on the market.

In addition it appears that iPhone is not the only smartphone getting VC funding support for applications. Yesterday RBC Financial, Thomson Reuters and RIM announced the Blackberry Partners Fund - $150 million "to invest in mobile applications and services for the BlackBerry® platform and other mobile platforms". Toronto's JLA Ventures, who have been involved in startups for over ten years, is a co-manager of the fund along with RBC Financial. Long time personal acquaintance Rick Segal of JLA talks about the fund and JLA's role; also Rick is interviewed by VentureBeat. Rick emphasizes that mobile applications only make business sense if they run on multiple mobile platforms, including Blackberry, and that only JLA and RBC Financial will make the funding decisions with no role for RIM.

Looking forward to using iSkoot and IM+ for Skype on the Blackberry Bold. While the Blackberry Bold represents advances in device resource issues, there are still thecarrier issues of network capacity, mobile VoIP call quality and unlimited data plan availability to be addressed before we see a reliable mobile VoIP client running on a smartphone.

Tags: , , , , , , , ,

Powered by Qumana

Sorry, no importing Google contacts

Guest post by Kent E. Soulé, San Francisco, California

 

It used to be possible to import GMail contacts into Skype (actually, Skype would search my GMail contacts, and identify the ones with Skype accounts).  Import Contacts... Skype menuVery helpful ... particularly when I have over 900 GMail contacts.

In November or December 2007, this feature ceased to be functional (though you wouldn't know it from the Skype website).  Instead, when I now try to import contacts from GMail, I receive a message that "Skype could not find any contacts from your address books" ... and offering to "Click here to add people to your contact list manually" .... riiiight!!  See the attached image.

The loss of functionality appeared to occur coincident with the late 2007 GMail interface upgrade (which I don't use) ... though the two aren't necessarily related.

I wrote Skype tech support, and received the advice to remove and reinstall Skype.  Sure. What I didn't tell them is that I am experiencing this behavior on three different machines: two that are XP (one of which is at the office, and maintained by the IT Department) and 1 that is Vista. 

Hard to believe that "reinstall Skype" is the solution (it wasn't). I've searched the Skype forums, and others have experienced the same problem (the nasty workaround is to export your contacts from GMail to Outlook, and then do an import from there).

Each time there is a new version of Skype, I keep hoping that the problem will be fixed.  Nope.

May 11, 2008

Go Skype Nomad! Go!

Rebecca the Skype Nomad
Rebecca before 33 days on the road for Skype

Skype Nomad's a nice mix of reality programming, travel porn, product field test, and marketing stunt. Rebecca Campbell, 26, is in motion for 33 days, going around the world Eastward from London. She's blogging her journey and posting updates flickr (you gotta see her photos), facebook, twitter (via Nokia N95), Dopplr and MySpace.

Skype had a smaller role in last summer's Blue Planet Run, a multi-country athletic event.

The YangtzeTitles worse than Skype Nomad: "Trolling for Outlets", "Bandwidth Tourism", "Around the World 47 Days Faster Than Phileas Fogg", "Eat, Pray, Skype", "Realtime Travel Voyeurism", "Exercises in Sleep Deprivation". 

This is a simple, direct, promotion. It brings Skype into the real world, away from desks and offices.

So far Rebecca's been to Singapore, Beijing, Yi Chang, Chongqing. (Did you know China has more Skype users than any other country?) Coming up:

More points in Australia. Then California and Alaska. England, France, Italy, Austria, Germany, Sweden, ending in Estonia.

I've been resisting this because, after all, it's a corporate publicity gimmick. And I'm no sucker, right?

Right. But this must be what they mean by PR 2.0.

It was very low key. Nobody pitched me. Nomad Ground Control built Skype Nomad's social media persona across multiple networks. Buzz reaches me naturally, through people I know, in contexts I trust.

Because it engages with the real world, the outcomes are unpredictable, so there's suspense, and news. It builds to a climax at the end: will she be able to finish? On time?

The stream of updates lets people identify with Rebecca and meet other fans. This 800-hour-long event also builds up critical mass, as word of mouth spreads.

I've been sucked in to the experience. Ducking security at an airport. Taking a boat up the Yangtze River. Food Porn. People watching. Trouble squatting on a train. It's fun, tiring, gritty, with a host who's ready for the challenge.

See also:

Jan Geirnaert on Rebecca's confused Skypephone presence.

Jim Courtney on Connecting and Enabling the Global Nomad.

Skype caves on GPL appeal

The German appeals court almost ruled against Skype today in Skype vs. GPL before Skype withdrew the appeal of its July 2007 conviction. Skype was convicted of not following the software license that comes with Linux. Skype used Linux in PC-free Wi-Fi phones.

No news release from Skype on this. No word from Skype on what they, their suppliers, and their distributors will do to comply with the GPL, or when.

Harald Welte's post:

Victory: Skype withdraws appeals case, judgement from lower court accepted

The court hearing in the "Welte vs. Skype Technologies SA" case went pretty well. Initially the court again suggested that the two parties might reach some form of amicable agreement. We indicated that this has been discussed before and we're not interested in settling for anything less than full GPL compliance.

The various arguments by Skype supporting their claim that the GPL is violating German anti-trust legislation as well as further claims aiming at the GPL being invalid or incompatible with German legislation were not further analyzed by the court. The court stated that there was not enough arguments and material brought forward by Skype to support such a claim. And even if there was some truth to that, then Skype would not be able to still claim usage rights under that very same license.

The lawyer representing Skype still continued to argue for a bit into that direction, which resulted one of the judges making up an interesting analogy of something like: "If a publisher wants to publish a book of an author that wants his book only to be published in a green envelope, then that might seem odd to you, but still you will have to do it as long as you want to publish the book and have no other agreement in place".

In the end, the court hinted twice that if it was to judge about the case, Skype would not have very high chances. After a short break, Skype decided to revoke their appeals case and accept the previous judgement of the lower court (Landgericht Muenchen I, the decision was in my favor) as the final judgement. This means that the previous court decision is legally binding to Skype, and we have successfully won what has probably been the most lengthy and time consuming case so far.

Don't just sit there; Skype your Mom!

Enough said.

May 10, 2008

Jonathan Christensen Keynote at eComm 2008: The Video

We have previously posted about Jonathan Christensen's presentation at eComm 2008; here and here. As well we have referenced the transcript here. This past week eComm 2008 producer Lee Dryburgh was able to make available videos of the presentation. If you want to learn about the evolution of VoIP and how the conditions were ripe for the successful launch of Skype in the fall of 2003 as well as a discussion of the seeds of mobile Skype, take 30 minutes to watch it.

The Standard Definition version is below while an HD version is also available for viewing.

For easy follow along we have reposted the accompanying slides: (Power Point version here).

Tags: , ,

Powered by Qumana

Convenos Meeting Center Upgrade: Improved Performance

Last fall I reviewed Convenos Meeting Center, positioning it as "Your Conference Board Room on the Internet":

Convenos Meeting Center is a complete conference sharing collaborative environment suitable for both ad hoc and scheduled meetings as well as a virtual meeting room for "persistent", project-dedicated business activities such as key account sales strategizing or product management support.

I mentioned, however, that one shortcoming was that its Application Sharing was sluggish and found that Convenos only officially supported Internet Explorer as its platform. Last month Convenos released an upgrade that:

  • has "lightning-fast" Application Sharing
  • supports Firefox as a browser platform
  • is Microsoft Vista tolerant (sessions have been known to run successfully on Vista platforms; they just are not sure they have found all the "gotchas".)
  • reduces installation time by about 50%
  • provides enhanced Outlook support for scheduling meetings

I did some basic application sharing tests this week and can report that the Application Sharing is very fast -- even transmitting some video (but not audio) from the PGA Tour site. Convenos incorporated a "mirror server" into their collaboration architecture to accomplish this.

As a default Firefox browser user, login to, and operation of, my ongoing "Test" Convenos Meeting Room worked just fine. One of the Convenos support staff, who served as another meeting participant during my trial session mentioned above, related a CMC experience where he did not realize two of the participants were on Vista until they mentioned it well into the session. On the other hand they want to do further testing before claiming full Vista compatibility.

If you are currently a Convenos user the upgrade will be offered automatically when you next log into your Convenos subscription. Should you encounter any difficulties with this route, then simply Uninstall your previous installation, reboot your PC and log back, you will have a successful upgrade. The end result performance is definitely worth taking the time to upgrade.

Convenos can be accessed either as an independent browser-based Windows application or as a Skype Extra as a complement to Skype conversations. The Convenos Meeting Center Extra, which recently received Skype certification, provides a complete "instant meeting" Convenos web conferencing mode which incorporates the upgraded Application Sharing . .

And in the same April Convenos newsletter, they remind of the "Green" benefit of collaboration in addition to the well-known cost and productivity benefits:

Did you know that aviation is the world's fastest growing man-made source of carbon dioxide in the atmosphere and is a major contributor to global warming? Per PlanetArk, 16,000 commercial airplanes release 600 million tons of carbon dioxide every year. A recent survey conducted by a leading unified communications consultancy group revealed that 70% of organizations surveyed rated "reducing organizational carbon footprints" as a key driver in their decision to invest in web conferencing and collaboration.

In these times of rapidly rising fuel prices, one more consideration for using collaboration tools.

Tags: , , , ,

Powered by Qumana

May 09, 2008

Skype Provides a "See Worthy" Assist

Last year while in Hannover, my glasses lost a hinge screw which caused a lens to fall out. It was mid-evening with all the optical stores closed; I had to catch an early morning train to Cologne. Fortunately, aided by my Swiss Army knife, a micro-surgically-adept colleague at dinner was able to figure out how to put it back together or I may have missed seeing a lot of European countryside the next day. In 1996 Paul Lantinga, a Toronto native, was on an IT consulting assignment in India and lost his glasses to a surfing wave and had fuzzy vision until he could find an optometrist who could create a new pair.

During the same assignment he came across a pair of prescription goggles that swimmers could wear instead of standard eyeglasses. But they were made in Taiwan and not found anywhere when he later returned to North America. According to a story earlier this week in the Globe and Mail Report on Business, he was so impressed that he recognized the geographical market opportunity and, in 2005, founded a distributorship, See Worthy, Inc. based out of Toronto, for importing these glasses into Canada, U.S. and the Caribbean. Combining scenarios of beaches at water's edge, he branded the glasses Sable Water Optics.

Having been an IT consultant, Paul understood the support that technology could provide to his fledgling business. His priorities were on inventory control, sales management, marketing through a website as well as communications. His employees were distributed around North America and Paul was doing a lot of traveling. So the Internet, along with Blackberries, became a key piece of his business infrastructure. An associate modified an inventory management application to provide data access via the Internet; Salesforce.com became his customer relationship management backbone.

With a geographically disbursed sales team and distributor base and a supplier in Taiwan and European expansion plans, he turned to Skype to help cut his long-distance bills. Introducing Skype was a transitional process but it eventually worked its way into becoming a key communications tool. In fact, when I first talked to him yesterday he had just finished a 30 minute Skype conference call with his Sales VP in Osaka, Japan and a financial manager in Michigan. From freelance reporter Paul Lima's story:

Keeping in touch with his far-flung staff is another top priority. See Worthy is a small company, but it's spread out: Lantinga is in Toronto; his vice-president of sales lives in Iowa; most of his sales representatives are in the U.S.; his supplier is located in Taiwan. And the company is looking to expand to Europe. That all adds up to huge long-distance phone bills. To help cut costs, Lantinga turned to Skype, an Internet telephony application that allows him to talk to non-Skype users for pennies a minute.

The system's Internet-based applications sure come in handy when Lantinga needs to talk to his supplier in Taiwan, who speaks only Mandarin. Lantinga Skypes his translator in Lethbridge, Alberta, who then gets the supplier on the line. While the translator is talking to Taiwan, she can send questions and information to Lantinga using Skype's instant-message function, and get immediate replies. Engaged in a three-way global conversation, they discuss orders, deadlines and prices.

Lantinga also regularly uses Skype to talk to an optical-technology company in France and to potential distributors across Europe as See Worthy prepares to expand overseas.

And talking about Skype's most prominent endorser, Oprah; Sable Water Optics hit the O List in Oprah Magazine last month. Going forward Paul is looking at ways of building out his communications infrastructure to further reduced his communications bill while responding to the demands of a growing business.

Tags: , , ,

Powered by Qumana

May 07, 2008

Jangl heads for the deadpool

Execs leave for Jajah as Jangl skirts the dead pool or while seeking a white knight.

Jangl powers messaging, presence, and voice for mobile applications. They've been partnering with all the social network folks like facebook, bebo, match.com, friendster, friendfinder, fubar, tagged, and (maybe) MySpace.

This might be a great time for some predatory hiring (the staffing equivalent of vulture investment) at all those Voice 2.0 startups that were funded after eBay bought Skype in 2005.

See more:

Chickens Coming Home to Roost ... the IP Communications Saga Continues

Om's post yesterday, Global Telcos Plotting a Skype Rival, has certainly set the blogging world abuzz. I thought it was "Much Ado About Nothing". But probably the most articulate post is Alec Saunders' Voice 2.0 Chickens are Roosting, where he sees his forecast of four years ago bearing fruition. Some quotes:

Here’s the rub. Today’s rich user directories are held at companies like Skype, Facebook, LinkedIn, MySpace and the Internet. Applications, which are dependent on access to those directories, are being built to be dependent on not a telco network, but Skype, Facebook, LinkedIn, MySpace and the Internet. ....

The biggest asset a telco has today, believe it or not, is their billing system and the billing relationship with their customers. They have become shop keepers who sell voice services.

Let’s posit for a second that they do plan a Skype competitor. To be effective they will have to recruit a user base and a developer community in pretty short order. They’ll have to show developers how they can make money with their platform. And they’ll have to deliver a platform that provides the quality today that competitors like Skype already do.

He then delivers his somewhat challenging prescription for the telcos; in summary:

  1. Deliver on a standards based solution
  2. Provide a way for applications that require centralized network assets to run effectively
  3. Partner with one or more social networks on an open directory solution.
  4. Leverage their billing expertise to help developer monetize applications.

He concludes with:

But what do I know? I only predicted that all of this would happen 4 years ago. The chickens are finally coming home to roost.

Read the entire post for more details.

Wednesday morning (May 7) Dan York will be guest host of SquawkBox where one of the topics for discussion will be the concept of a "telco-based Skype competitor". Other posts to consider as background:

Tags: , , , , , , , , , , , ,

Powered by Qumana

Skype vs. GPL

Fun thing to do in Munich Thursday morning: watch Skype argue in court against Harald Welte that the GPL open source software license doesn't apply to the Linux operating system embedded in Skype's SMC WSKP 100 Wi-Fi phone. Welte writes "Skype is arguing against the validity of the GPL as a whole, asserting that it is violating anti-trust regulation and similarly strange claims."

May 06, 2008

Verification post

Blog Directory - Blogged

Skype Journal at Blogged

This is for verification purposes only.

Powered by Qumana

Much Ado About Nothing....

Or "The Telcos are doing What?"!

Well, it seems like the telcos are finally recognizing the prediction of Alec Saunders' Voice 2.0 Manifesto. The meter is going off. The voice revenues are going to zero.

Voice will be free, as the Skypers contend, and the Stupid Network model implies. Short term, all you can eat models, like Vonage, will exist, but long term it’s clear that the metered model is dead. The point-to-point technology called VoIP neither requires, nor facilitates the metering of traffic. Metered access to mediated access networks, like the PSTN, will continue only so long as customers require access to those networks to talk.

Om Malik reports today, in a post Global Telcos Plotting a Skype Rival, on a research report issued by ThinkEquity analyst Anton Wahlman:

AT&T, in conjunction with some 10-15 incumbent telecom carriers — British Telecom, Deutsche Telecom and NTT among them — is plotting to launch a Skype competitor,

and goes on to say:

Much the same way as Skype-to-Skype calls are free, incumbents could use their platform to keep calls from each other’s network free. The plan could help them avoid the termination charges and still make money when the calls go off the network to, say, a rival’s phone service or wireless network. “We believe that they will have to use a common client and common software platform in order to make this work,” Wahlman said.

Om then talks about some key points of this proposed Skype killer, such as time frame and carrier technology, and discusses how competition from Skype has rendered voice to become free. But there is another aspect: the telcos are losing fixed-line customers rapidly. (I personally canceled one of my business lines yesterday.) Not only Skype and wireless services but also services such as T-Mobile @ Home, which could eliminate the need for a home phone line are contributing to this attrition.

But, for all this saber rattling, isn't there a much simpler solution that would get the telcos into the P2P voice space much faster, especially since the basic innovation is already in place (and probably protected under intellectual property registrations)? Maybe the telcos should simply license Skype's technology. Nah, but that would cut out the intellectual property and litigation lawyers' fees and investment bankers' commissions that would come from having new players in the P2P voice game. (And maybe even take away the need for research reports.)

For all its faults on the business and operations side, the Skype ecosystem's technology is simply too far advanced for anyone to play catch-up with any long term success. Look at aspects such as Skype's current research and development on voice and video technology (if you haven't installed Skype 3.8 for Windows, do it now) as well as the experience garnered in pioneering communications enhanced business processes by both Skype and its partners.

Yes, all the telcos' efforts are "much ado about nothing" -- especially when it comes to voice revenues. (Hat tip to William Shakespeare)

An afterthought: Alternate suggestion for Skype: license Skype infrastructure to the cablecos and really make the telcos squirm.

Update: Tom Keating thinks the entire thesis is "hogwash". And I have to agree with his follow-on comments.

As I told some fellow TMCers, this is utter hogwash and pure speculation. Skype hasn't been undercutting the incumbents landlines or their business revenue. People have been going to cellphones if anything, which has reduced revenue from traditional landlines. Why make a long-distance call from your landline when you have a free bucket of minutes on your cell phone?

Tags: , , , , , , , , ,

Powered by Qumana

May 05, 2008

Mobile VoIP Services -- The Ergonomics of Making a Call Counts...

Luca Filigheddu, CEO of Abbeynet, has put up a guest post on IPCovergence.TV: Mobile VoIP Services - Conusmers Seek Usability and Real Cost Savings. His whole thesis is summed up by the statement:

.... it’s very difficult for me to see another major disruption coming in the short term to impact mobile communications. I’m referring to changing the way people use their mobile phone to communicate. In a nutshell, people are used to performing two simple actions: dial a number on their mobile phone’s keypad and click the green button.

Alternatively, they look for a contact in their address book and, again, they press the green button. How can anyone be so brave as to try to convince customers that they have to change their habits and offer them a different way to do this?

This is what I like about Truphone on the Nokia N95 (aside from the call quality itself); you simply look up a contact in your address book, select which phone number, press the green button and my connection to the contact is completed over a VoIP service. Of course the one drawback is that I can only do this currently from a WiFi connection but I have had non-technical people use Truphone this way.

iSkoot is almost there. On the Skypephone simply look up a Skype contact, press the green button and a call is started (even when calling a Skype contact). Using iSkoot on my Blackberry is just as easy for reaching Skype and SkypeOut contacts in your Skype contact list - select the contact, press the green button and the call is completed. The secret here is that, even though there is a "call back" in the iSkoot algorithm, you do not have to answer the call back ... the connection is handled automatically. One improvement for iSkoot would be to access my Blackberry address book and be able to call any number directly from the Blackberry address book. The advantage of iSkoot is that I can effectively make the call from any location with GSM wireless voice and data access for the cost of a "local" wireless call when I am in my "Home" territory. Hopefully, multi-country SIM cards, such as Truphone's recently acquired Sim4Travel or Cubic Telecom's MaxRoam services will resolve the roaming charges issue in the near future. To return to Luca's post:

The promise behind mobile VoIP is surely challenging. There are many innovations and valuable services brought by different players like Rebtel, Truphone, Mobivox or Jajah, just to name a few, but I don’t believe consumers will embrace every new functionality they make available to users.

Bottom line: as Luca so eloquently points out, users are familiar with the legacy process for placing a call; changing behavior patterns -- such as required by call back services such as Jajah, Rebtel or even Mobivox -- will take second priority in broad user adoption. Mobile VoIP calling does not need to be a "disruptive innovation" from the user perspective.

Tags: , , , , , , , , , , , , , , ,

Powered by Qumana

May 04, 2008

eComm 2008: iSkoot Presentation

Lee Dryburgh is gradually putting up videos from the eComm 2008 sessions. Today we have iSkoot CEO Mark Jacobstein's presentation about carrier friendly access to Skype. As mentioned in previous posts on this subject:

  • iSkoot uses the robust circuit switched voice channel to connect to an iSkoot server running a Skype session -- generating at a minimum "local" minutes revenue for the carrier
  • since calls terminate on Skype there are no termination charges to the carrier
  • for the Skypephone service (currently on 3 in 9 countries), customer recruitment costs are minimized since no device subsidy is required.
  • long distance
    • iSkoot on the Blackberry, Nokia N-series and E-series, Palm and about 40 other devices can make SkypeOut calls, still providing the carrier with "local" calling revenues while iSkoot receives a share of SkypeOut revenue
    • to faciliate adoption of the Skypephone by carriers, one can only make Skype calls (at no charge), but not SkypeOut calls, thereby leaving the carriers' long distance plans in tact.

Two parts to this presentation: the SD video is below: (alternative HD video)

... and the slides: (alternative PowerPoint version)

Additional references:

Tags: , , , , , , , ,

Powered by Qumana

May 02, 2008

The Canadian Wireless Internet Scene Gets Interesting

The Canadian wireless market provides a unique situation in that Rogers is the only GSM wireless service provider. From the smartphone side there are four potential suppliers:

  • Apple, with its iPhone which requires GSM
  • RIM, whose WiFi -enabled 8x20 Blackberries require GSM to be able to use the UMA/GAN feature
  • Nokia, who basically only builds GSM-compatible devices
  • iSkoot with their Skypephone which requires GSM

Last fall I posted about the picture as Rogers was seeing it, pointing out that it was not simply a case of supporting the iPhone but rather looking at the other smartphone vendors as well when considering how Rogers would react to the availability of the iPhone. In essence providing an "unlimited" data plan would only be viable if Rogers' other vendors also had similar opportunities for unlimited data plans. Several developments this week:

There is another factor at play in Canada. Later this month the CRTC will be auctioning off Advanced Wireless Services spectrum where new players have the ability to participate. Any new carrier will have to be supporting GSM for a variety of reasons; Rogers is moving over the same time period to forestall any market advantage a new carrier may have.

And in a recent Wired magazine article it was pointed out that AT&T's genius in working with Apple was recognizing that "The iPhone would result in a surge of data traffic that would more than make up for any revenue it lost on content deals".

One final consideration: Rogers has invested in the build-out of its HSPA network over the past year, resulting in the availability of 3G service in 25 major metropolitan areas in Canada. So they have a need to build 3G network usage.

It will be an interesting couple of months to watch the Canadian wireless market evolve. Competitive forces, as well as new revenue opportunities, from multiple directions are coming into play.

On Tuesday's launch date I'll post more details about the Nokia N95 8GB offering, the real trigger point for offering more realistic GSM-based mobile Internet plans to Canadians. But there's more to the overall offering.

And the good news for Skype: Skype calling will be accessible on any of these platforms via either iSkoot and/or IM+ for Skype.

Tags: , , , , , , , , , , , , ,

Powered by Qumana

May 01, 2008

OnState Announces Multi-Modal Solution for Technical Support

OnState has been the pioneer in providing full service call center solutions that not only employ Skype's various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound Skype calls, toll-free inbound lines as well as traditional PSTN lines and email.

As an initial target market, they have built a full service solution for technical support operations such as that operated by B4 Consulting, a SAP Channel Partner. B4 Consulting needs to provide 24/7 support as they are involved in SAP Business One installations across enterprises with worldwide operations. As a result they have implemented OnState's Call Center for Skype to deliver real-time customer support. From the press release:

The OnState CallCenter for Skype™ is integral to B4 Consulting’s delivery of its global Application Management Services for the SAP Business One application, SAP’s affordable business management solution for growing businesses. B4 Consulting’s Web-integrated call center capitalizes on the full range of OnState’s multiple communications modes and customer contact options. This includes concurrent Skype chat and voice, Skype voicemail, dynamic call recording, and callbacks. Customers can initiate contact with agents via live chat, free inbound Skype calls, toll-free inbound lines, as well as non-Skype traditional landline and email. Additionally, the OnState CallCenter is integrated with B4 Consulting’s customer relationship management system.

It is interesting to note B4's observation that "most customer conversations begin with voice and evolve to other communication modes, principally chat." And once communications with their customers have commenced, live chat is the favored communications mode. All customer contact, conversations, email, and chat exchanges are easily recorded in B4 Consulting’s CRM system for historical reference.

Two quotes from the press release help to put this into perspective:

"To deliver technical support services on a global basis, B4 is leveraging nearly every feature within OnState’s portfolio of customer contact solutions,” said Pat Kelly, president and CEO of OnState. “And, they are using them in a completely integrated manner and sometimes simultaneously to deliver highly-responsive support services to their customers using SAP Business One." Moreover, as call center and support portal functions are Skype-based and Web-enabled, support can be delivered from anywhere at anytime. Therefore, B4 Consulting’s support customers can rely on call center agents who are subject-matter experts in SAP Business One.

"When we launched our Application Management Services [AMS] for SAP Businesss One, we couldn't afford the time and resources to establish a traditional call center – yet we wanted to provide premium, enterprise-level services on a global basis," noted Frank Paetzold, vice president of delivery and AMS at B4 Consulting. "Establishing a sophisticated call center was quick, easy and affordable with OnState. The beauty of OnState, however, goes beyond affordability. Implementing OnState requires no server hardware or software and minimal agent-based client software installation. OnState eliminates barriers to communication, enabling us to give customers the freedom to decide how and when they want to communicate with us as well as the option for self-service through our online knowledge portal."

OnState's three executive team members each bring over 20 years' experience with call center requirements. It is a prime example where, while Skype can provide the real-time conversation infrastructure, unique experience, knowledge and resources are required to deliver a full call center solution with both the connectivity infrastructure and back office functionality required to deliver a fully operational solution.

Tags: , , , , , , , , ,

Powered by Qumana

May 01, 2008 May 02, 2008 May 04, 2008 May 05, 2008 May 06, 2008 May 07, 2008 May 09, 2008 May 10, 2008 May 11, 2008 May 12, 2008 May 14, 2008 May 15, 2008 May 16, 2008 May 18, 2008 May 20, 2008 May 21, 2008 May 23, 2008 May 24, 2008 May 25, 2008 May 29, 2008 May 31, 2008

Brought to you by: