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Tuesday, September 15, 2009

Rod Ullens: iNum, High Def transport, and the HD codec war

Rodrigue Ullens

Rodrigue Ullens, Voxbone CEO, is scheduled to participate in a panel discussion of "HD Carrier Interconnection" at the HD Communications Summit today. I talked with Rod as he walked between meetings.

[CORRECTION: iNum has not yet deployed Skype's SILK codec.]

Skype Journal: You're going to the HD Summit. What are you announcing?

Rodrigue Ullens: We are announcing the iNum network now supports high definition voice calls. [See news release below the fold.]

There don't seem to be phone handsets that capture voice in high quality. How do you solve the garbage in, garbage out problem?

Our only role is to play the middle man, pretty much. We expect, of course, to receive a voice call in high definition. For example, if today we were supporting the SILK codec. When you call an iNumber from Skype, we would receive the voice call from Skype with the quality that Skype hands it off. It depends of course on the handset and the phone that has transcoded the voice into a high def call. The only thing we do is convert from one codec to another and be the middleman helping networks talk to each other.

We've talked about high def audio for years. Why now?

Because I think it is the right opportunity in the sense that we see more and more networks that do support it. Maybe Skype has had it for a while but there are now other networks that are just coming up right now to support high definition. Same thing for some of the handsets, some of the phones. It's just now getting some momentum. We want to be part of that momentum and enable different networks to talk to each other.

To benefit from high definition it has to be end to end. You still have a lot of networks that support high definition but just in their island.

I think we have another value to bring by having identifiers, item number that support high definition voice calls. And I think just now it's starting to be interesting.

Practically speaking, what is high definition or high quality?

Technically, if you've been able to capture a higher frequency than the one from a traditional phone network. Where you sample eight thousand times per second with eight bits of data per sample; it gives you 64k of data uncompressed. A regular ISDN call.

With high definition you sample more and capture a higher frequency of the voice so you have an impression of almost speaking right next to the person.

The only codecs we've implemented in the network is the G722 codec. It's the first one that's available very easily, without royalty and so on.

Now we're working with Skype to implement SILK. With Skype, when I've made Skype calls and when the speakers are high def and when the person has a high def mic, you really hear the difference.

For high def to become common and widespread, does the industry need to standardize on one or two codecs?

I suppose that's also part of the reason why Skype and everybody is now trying to make its codec the standard one. I don't know who will win. I haven't tested yet, but I have the impression that just like you can transcode from a regular codec to another one, you can transcode between high definition codecs. You will never have just one codec. That's just the way it is; everybody wants to push their codec. That's also why you will always need people facilitating communication between enterprises for a long time. Codecs will coexist for a long time.

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The release:

Voxbone Equips Globally-Local iNum Numbers With High-Definition Voice

IP-to-IP Calls to iNum Numbers Can Be Answered Anywhere and Convey in-the-Room Sound Quality

NEW YORK – Sept. 15, 2009 – Voxbone, a leading provider of international VoIP origination services and telephone numbers to communications service providers, call centers and multinational businesses, today announced that its international, geographically-independent number service, iNum®, now supports high-definition (HD) voice. iNum adds a missing piece – a uniform identifier – to enable HD calling.

As long as both endpoints are HD-enabled, calls to iNum numbers will convey a sound quality that far surpasses traditional circuit-switched telephony.

The new capability, announced at the HD Communications Summit in New York, adds the benefit of in-the-room sound quality to iNum's location neutrality and cost savings on international calls.

Prefaced with the ITU-assigned 883 code, iNum numbers refer to the Internet in the same way that 44 refers internationally to the U.K. and 1 refers to the U.S. A call to an iNum number is routed first to Voxbone, which carries it over the expensive, long-distance leg of the route before delivering it to the appropriate service provider, which terminates the call to its subscriber.

A high-definition voice signal cannot fit through the frequency constraints of Plain Old Telephone Service (POTS) – a fact that limits the HD benefit to end-to-end IP calls. However, most iNum calls should be able to support HD voice because most iNum traffic is transmitted by service providers that have migrated to IP or begun operation as VoIP carriers.

"In equipping our iNum numbers with high-definition voice, we are bringing a key piece – a uniform identifier – to the emerging HD ecosystem," said Rod Ullens, Voxbone CEO. "Many endpoints and a lot of isolated networks, such as Skype, already support HD, but there needs to be a standard way for any service provider to reach a particular HD endpoint. HD-enabled iNum offers the perfect solution."

For example, Ullens said: "The HD voice capability enables a global help desk to publicize one 'local' number for all English-speaking customers anywhere in the world, another for all Spanish-speaking customers, and so on. The clarity of high definition tremendously helps callers to these numbers, who often are listening in their second or third languages or listening to non-native speakers."

In another scenario, a call-conferencing provider could use iNum for an internationally "local" access number. In-the-room voice quality frequently has been noted for alleviating "ear strain" and improving attentiveness on long conference calls.

Voxbone is beginning its HD support with the wideband G.722 codec and plans to add other codecs in the fourth quarter of this year.

#   #   #

About Voxbone

Headquartered in Brussels, Belgium, Voxbone provides worldwide local and toll-free phone numbers over its own private intercontinental VoIP network. The all-IP architecture of the Voxbone core network enables customers to rapidly deploy new communications services with local presence while reducing costs. It delivers high-quality call origination from 48 countries and 4,000 cities, as well as iNum numbers that enable billing as local calls when dialed through participating carriers anywhere in the world. Through its number inventory, network, self-administered provisioning and comprehensive SIP adherence, Voxbone's global infrastructure enables its customers to expand to international markets quickly and efficiently. Founded in 2002 and privately held, Voxbone is the only carrier licensed in all 27 countries of the European Union. For more information, visit www.voxbone.com.

Photo credit: Copyright 2009 James Duncan Davidson.

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Ben Lilienthal on HiDef Audio, Skype, and conferencing

Ben Lilienthal at eComm 2008

I talked with Ben Lilienthal last week about his HiDefConferencing.com business at Citrix. HiDef is the only conference bridge that lets Skype directly into a call with Skype's high quality audio, established in 2003 alongside Skype.

SJ: What are users' biggest problems with audio conferencing at it is today?

Ben Lilienthal: Cost. Clarity around pricing and expected cost.

How does audio conferencing fit into the world of social software and social media?

I'm not sure it does. We offer asynchronous components that let you upload meeting recordings to blogs and other web sites. Could that fit in? Over half of users use the recording feature.

What does high definitions audio mean to you today? Is that changing?

It means 16x16 or 16x22 [bit rate x sample rate]. It's becoming more prevalent. It's not anything more ubiquitous. When we launched HiDef two years' ago nobody had heard of high definition.

What companies or institutions need to support HD audio for it to be more than a niche offering?

We're seeing it in Skype, Cisco, Polycom (Siren codec). Lots of siloed approaches. I don't know how you make it a ubiquitous standard when they each have their own.

When will we see your iPhone app?

I'm not convinced that you will for the audio.

What do you make of Skype's SILK wideband audio codec release?

It requires a significant engineering effort and we're a little reluctant to make the investment because Skype seems to be eating their young. Nobody else seems to be using SILK. Besides, do I want a relationship with a partner who may throw me out the door?

What capabilities do you want Skype's gateway to offer you that don't exist now? What would you like to improve or change?

We're pretty happy with it. We only use Skype as a means of access to our service. We probably do more than five million minutes a month in Skype traffic.

Citrix has a growing family of services, including GoToMeeting. Will the audio parts of your sister business units be adopting your audio infrastructure? Will HiDef Audio continue under its own name?

We are using the HiDef bridge with our GoToWebinar customers. Starting in the fourth quarter, you'll have the option for HiDef when you buy the toll free option in GoToMeeting.

What are some of the big trends you're following in the conferencing space?

It's a race to the bottom, like what happened to long distance a decade ago. So we're differentiating on quality, ease of use, pricing, packaging. We're selling on features, ease of use.

Integration with web conferencing is a big one. Being able to go to GoToMeeting with high definition, for example.

Multiple points of ingress to a call: phones, Skype, and browser.

See also in Skype Journal:

Photo: Copyright 2008 James Duncan Davidson.

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Friday, February 6, 2009

Skype for Windows 4.0 Gold: Blog Coverage

Since its launch Tuesday, Skype for Windows 4.0 Gold has received some interesting coverage:

Perhaps the biggest improvement, though, is audio quality. We all thought that Skype audio was great, right? Skype’s internally developed SILK codec slipped into the final release, despite not having been in prior betas. A wideband codec that delivers the goods at half the bitrate of prior codecs, SILK makes talking on Skype a pure pleasure.

  • Tom Keating: Skype Launches 4.0 with Super Duper Weenie Wideband Codec. Images conjured up when a new codec is lauded with reduced network bandwidth. Obviously Tom has his favorite food hangouts.
  • Update: JK On The Run: Geek Session: Skype 4.0 and the HP Mini 1000 MIE provides a ten minute video recording of Kevin's Skype video call with James Kendrick from a netbook running Windows 7 beta. Not a Skype High Quality video call but still demonstrates a reasonable quality video call, even at full screen (select "HD On" in upper right corner if you go full screen) . Would love to have knows the fps and resolution from the Skype tech specs for the call.

Have a good weekend.

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Tuesday, February 3, 2009

Skype for Windows 4.0 Goes Gold; Improved UI, Audio and Video Performance

Over the past eight months 1.2 million Skype users have participated in the Skype for Windows 4.0 beta program (stage 1, stage 2, stage 3). During this beta period, not only current user feedback was sought but also feedback from new users installing Skype for the first time. The goal was to provide a user interface that was more intuitive while encouraging users to go beyond simply voice calls to experience and use chat and video conversations. Today Skype is announcing the Gold release of Skype 4.0 for Windows. From the download page:
We've built this brand new Skype so you can have the conversations that make a difference to you, every day. It's easy to use, plus step-by-step guides help you get started.
While most of the new features have been revealed during the beta period, Skype's marketing will focus on three key features:
  • New user interface; with over 25% of Skype-to-Skype calls involving video this new release has been designed with a focus on improving the video call user experience.
  • Improved call quality: Skype 4.0 for Windows incorporates Skype's new SILK codec whose features are discussed in a separate post today. Bottom line is a crisp, crystal clear audio experience, yet only half the network bandwidth of other codecs is required to support a voice call.
  • Bandwidth management: a new bandwidth manager has been developed with the goal of improving overall call performance by adapting, in real time, to degraded or low speed network conditions, such as those caused by excessive packet loss and/or jitter.
The new user interface also has taken into account factors that encourage users to explore Skype beyond voice calling. Incorporating beta user feedback Skype has found that the new UI is driving up adoption rates for Instant Messaging, file transfer and video. When you open a contact window launching a voice, chat or video conversation requires a single click on the respective voice ("Call"), chat or video button. The associated text pane tracks not only chat messages but also voice and video call detail information (launch time, end time) as well as file transfer information. And, as in the past with chat, the entire record is all archived on your local PC for future recall.

Other features: You can choose to view your Skype activity in one larger window or in individual "conversation" windows. During a call a drop down menu on the "call audio control bar" provides quick access to making any necessary audio or video settings. Single click buttons allow you to quickly change or add conversation modes to adapt to the context of the conversation. A wizard provides assistance with testing audio and video settings. During their testing they found that these features drove new users to more quickly experience chat and video while there was an increase in usage of these modes by legacy users.

On-the-fly the bandwidth manager can adjust both video and audio transmission by making real time adjustments to parameters such as video resolution, frames-per-second or audio bandwidth. to ensure an ability to maintain a basic level of communication while enduring these conditions. When combined with SILK's reduced network bandwidth requirements, the overall goal is to improve the overall user experience with minimum or no user intervention required.

Two changes;

  • The SkypeMe! status button has been removed as a result of its tendency to be used for spamming and other forms of unwanted calls. (Of course you also still have the option to only allow callers in your Contact list to call you.). Along with this Skype has introduced "abuse reporting" which is monitored by Skype personnel for dealing with undesirable calling activity.
  • While you can still participate in Public Chat sessions launched or joined from Skype 3.8, there is still no ability to launch or join a Public Chat from Skype 4.0 for Windows. This is my primary complaint about the new user interface. We have had a Skype 4.x Public Chat discussion ongoing since May, 2007; it has provided an interesting dialogue amongst Skype users and Skype personnel, including some feedback on features in Skype 4.0. And it has supported many other informal "water fountain" conversations amongst special interest communities of Skype users. Skype for Windows Product Manager Mike Bartlett claimed yesterday, during an interview, that Skype was reviewing how to embark on "public conversations" in today's messaging world where services such as Twitter and Friend Feed also provide ongoing dialogues. However, Skype Public Chat has its own "space" in terms of user community; it needs to be brought back as soon as possible.
Over the next few weeks, with more experience using Skype 4.0 for Windows we may cover some features in more detail. In the meantime you can download it here. We look forward your feedback in the Comments.

Yesterday Skype went past 16 million concurrent users around 1830 GMT. It will be interesting to monitor both the concurrent user number and Hudson Barton's "real user" indicator as Skype 4.0 for Windows installations grow over the next couple of weeks..

Of course, the best news is that Skype-to-Skype calls (including multi-party calls), chat and video calling remain free. And there are calling plan subscriptions available for low cost calling to landlines worldwide.

From the Release Notes:

  • feature: New style when copying and pasting text in an instant message (text quoting)
  • featue: Video Call in separate window
  • improvement: Skype now creates thumbnails of display pictures
  • change: Get more ringtones and custom sounds link removed from options panel
  • change: Removed display bandwidth usage option
  • change: Dial pad will be opened automatically on call to landlines or mobiles
  • change: Increased minimum window size in compact mode

Other Posts:

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Wednesday, January 7, 2009

Skype for Windows 4.0 Beta 3 Hotfix Introduces New Audio Codec

This morning Skype released a hotfix upgrade for Skype for Windows 4.0 beta 3 bringing in several new features but most significant is the introduction of a new "super wideband Audio codec; from the Skype Garage blog post linked above:

This is our second in-house built audio codec especially designed for calls over the internet with superb quality. The Super Wideband Audio codec will help you most on lousy network conditions and when you have lower bandwidth available, although it also improves quality in normal conditions too.
In the Skype 4.x Discussion Public Chat Raul Liive goes on to say: "it's superior over SVOPC in every usage area, but it comes best out in the low bw or loose internet conenction cases". However, the legacy SVOPC codec remains available to address backward compatibility requirements.

Other new features include;

  • MySpaceIM with Skype (functionality carried over from 3.8)
  • Option to disable uPnP and Nat-PMP
  • eBay browser highlighter bundled
  • Added Philips SPC 1330 NC as High Quality Video camera
along with an improvement in the Instant Messaging layout and numerous bug fixes listed in the release notes.

As I am at CES where my laptop still has the last released version 3.8 of Skype for Windows in order to access features such as Public Chat creation, I will not be able to try this hotfix out until I return home this weekend (where my desktop has the 4.0 beta 3). But if you have a PC running the beta version, it's definitely worth checking out this hotfix. I am curious to see if they also fixed the "flashing technical call info" problem.

Obviously feedback about :"hidden mysteries" should go back to Skype's forum for reporting issues; however, if you have experience with the new codec, tell us about it in the Comments.

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Monday, November 17, 2008

Another Skype Partner Acquired: VAPPS Goes to Citrix

We have often reported on HiDef Conferencing as a leader in high quality voice conferencing. It's a service built around servers that specialize in connecting up to 500 conferencing participants from either the PSTN or Skype, and managing the call participants' level of participation. Should a participant be connected by Skype, they will hear all other Skype participants across their HD Audio service with all its benefits for providing better voice clarity (thus, the name HiDef Conferencing).

But HiDef Conferencing's owner, VAPPS Inc. has not let their success depend solely on Skype activity; they have been wholesaling their conferencing service to other conferencing and collaboration service providers. As one example, I often participate in (but do not host) conference call and desktop sharing sessions involving Citrix's GoToMeeting service and recently noticed that these calls were using the VAPPS service for provisioning the audio component of the calls.

Friday evening New York Times blogger Claire Miller reported that VAPPS venture capital partner, Azure Capital Partners, had concluded a deal to sell VAPPS to Citrix for $26.6 million plus $4.4 million in bonuses, provided founders Ben Lilienthal and Jerry Norton and their team meet certain goals. For Azure Capital Partners this provides a 3.6 times return on an 18-month investment. From Claire's post:

Azure first looked at Vapps in 2006, but did not invest until the spring of 2007. First, they asked the company to change their business model. It used to focus on selling equipment. Instead, Azure wanted it to charge by the number of minutes people used the equipment to talk because they knew that number would grow exponentially, Mr. Weinstein said. At the time, people talked using Vapps’ technology only a few million minutes a year and now pay for half a billion minutes a year.
Acquisition is becoming the primary exit route for today's start-ups. Build a business and service that can readily complement another service that has capital for acquisitions and you may find yourself being acquired. At least this is one service that is not going to Google or Microsoft. On the other hand Citrix has been a leader in developing virtualization and collaboration technologies along with related services for over 15 years.

Congratulations to Ben, Jerry and the entire VAPPS team on this achievement. It has been a pleasure to watch, and to report on, the evolution of their service over the past couple of years.

For Andy Abramson's Comunicano Internet marketing agency this represents a third client acquisition over the past fifteen months; previous ones being IBM Lotus Software Group's acquisition of Unyte and Logitech's recent acquisition of SightSpeed.

Related posts:

Full disclosure; in 2004 the author provided business development and general management services for Citrix partner Runaware, whose Test Drive service, built on a Citrix virtualization platform, powers many online software evaluation programs, including Microsoft Office.

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Wednesday, October 29, 2008

Global IP Solutions Coming Back to Life: Driving the Desktop Video Space

Global IP Solutions today announced a white paper on Desktop Video Conferencing, providing a background for their video infrastructure technology that has the potential to make video calling and video conferencing available to a much broader user base beyond Skype's (even though it is quite large) and SightSpeed.
Many of you will recall that Skype's original voice engine came from Global IP Solutions (formerly Global IP Sound) and contributed to Skype's initial adoption through both its ease of use and voice quality. In April 2006, Skype acquired Camino Networks whose voice engine provided improved features such as echo cancellation. Camino's President and CEO was Jonathan Christensen, Skype's current General Manager for Audio and Video.
Global IP Solutions went on to supply their voice engine to other players, such as Oracle and Yahoo but, as a company, they have been struggling; their most recent quarterly report demonstrated the extent of the revenue drop-off after loss of the Skype royalties.
This past April, GIPS announced the appointment of a new CEO, Emerick Woods (see full disclosure below). Since joining GIPS Emerick has led a reorganization of the company that included dropping their professional services offerings due to not only lackluster revenue but also the channel conflicts that operation created for their core audio and video infrastructure technology business. They have also closed a Tokyo office and settled outstanding customer lawsuits, including one with Skype where GIPS' previous claims were denied in an arbitration resolution. As indicated in this interview with iLocus, they are moving to extend their customer base for their Voice Engine product line. As an initial move in August there was the announcement of Voice Engine for iPhone accompanied by a white paper.
In my interview with Emerick at that time, he pointed out that, while GIPS offers, through its various Voice Engine products, a total solution linking the Internet inbound/outbound connection to the user's microphone/speakers, customers can also customize the voice engine, particularly when it comes to codecs. Customers can use either the GIPS codecs available with the voice engine or any other standard codec. Another feature he emphasized was their independence from operating system restraints and their support for various mobile platforms.
One additional focus has been on working with their current customer base to build stronger customer relationships that can extend their various Global IP Solutions implementations. Going forward, GIPS will be investing in innovation with video as a key focus.
Today GIPS released a Desktop Video Conferencing (DVC) white paper, authored by analyst Jon Arnold, outlining "the value proposition behind desktop video conferencing, especially in conjunction with other solutions, such as telepresence. Supporting this is an analysis of the trends that create the momentum we believe will make desktop video conferencing as ubiquitous as PCs themselves, and even mobile phones in the years to come."
Jon talks about the spectrum of video conferencing solutions from telepresence systems employing large "real life" HD video displays, such as offered by Cisco and Polycom, to boardroom systems that provide the basics of teleconferencing via standard display monitors, to desktop conferencing where the user does not have to leave his/her desk to participate in a video conversation.
In short, compared to other video conferencing solutions, the value proposition for DVC is based on three variables: quality, cost and flexibility. Today’s DVC solutions can deliver a high-quality experience, at an affordable price point, and across a wide variety of environments. Aside from complementing the other types of video conferencing solutions, DVC can be deployed in a host of scenarios that are simply not practical any other way.
Jon goes on to provide tables comparing the three scenarios and then goes into details on potential market size for DVC as well as enabling trends that will help provide an appropriate infrastructure for DVC. On a SquawkBox conference call this morning we discussed one aspect: support for HD video. Its minimum 720p resolution will require higher bandwidth upload speeds (> 1.5 Mbps) that I have been told will be coming to Rogers Internet next year with an implementation of the DOCSIS 3 infrastructure and probably to other cable Internet services; recall that the widespread availability of broadband Internet was one factor in the rapid adoption of Skype back at its launch in 2003.
He then goes on to discuss the complexities of the providing and adopting the underlying technologies starting with video quality. Synchronization of audio and video, a consistent user experience, the variability of DVC end point configurations and support for a wide range of camera devices are other factors.
And, now for the commercial: GIPS is offering four products, Voice Engine and Video Engine for the PC client side and Voice Conference Engine and Video Conference Engine for the server side, that will allow ready embedding of desktop video conferencing into their customers' services. Basically GIPS is providing platforms that allow developers, enterprises, service providers and end users to have a high quality DVC experience. Jon concludes:
With GIPS, they have a complete engine that handles all the complexities of IP communications, and with that, a clear path for allowing DVC to reach its full potential, not just at the desktop, but in the mobile world as well.
GIPS has put up two demonstration videos for comparison: one "Traditional Video Conference" and the other "Video Conference Using Global IP Solutions".
The only current customers using these services are Oracle and Baidu, the Chinese portal; however, discussions are being carried out with several prospective customers, probably including many in their current customer Most interesting is their potential for mobile video; the only North American carrier supporting video to date has been Rogers; however, its most obvious problem is finding other users who can take video calls. Introduction of the Nokia N95 8GB was supposed to expand the video calling-enabled user community; however, iPhone and BlackBerry Bold have stolen the 3G phone market.
Skype's High Quality Video, SightSpeed's acquisition yesterday by Logitech, Qik on Blackberry and Nokia N-Series combined with news of GIPS video engine offerings are all precursors to a much broader adoption of user-friendly video in both business and personal conversations in the future. (Yes, we all know users have been looking for Skype video conferencing; when?)
Skype Journal: On2 Powers Skype High Quality Video
Full disclosure: GIPS CEO Emerick Woods was the Vice-President, Internet of Quarterdeck Corporation in the mid-1990's with whom I worked on several business development projects involving partnerships with ISP's of the time. Over the past 12 years, Emerick, in his capacity as CEO of several startups, which have gone on to be sold, has hired the author at various times for his business development services. The author, however, has no business relationship with Global IP Soltuions. One more clarification: Emerick has the same initials as a well known Tiger and loves golf just as much.
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Wednesday, October 22, 2008

HiDef Conferencing Aids Business During Credit Crunch

HiDef Conferencing, a leading audio conferencing service that incorporates HD Voice when accessed via Skype, but can also be accessed via designated country-specific numbers and toll-free 800 numbers, wants to assist those businesses and professionals who can save travel and meeting costs in today's economic environment through teleconferencing services. As its key differentiator HiDef Conferencing is a server-supported business grade conferencing service with full host/moderator support as opposed to Skype's multi-party conversation service (mistakenly called "Conference Calling").
For their current customers they have waived their monthly subscription fees for the balance of 2008; new subscribers can now have a free trial that lasts until December 31, 2008.
As a free trial subscriber, what do you get?

  • Up to 25 participants in a conference.
  • Free Web Controls, Recording and Hand-raising
  • No reservations required
  • Unlimited Skype access duration
  • Participants responsible for long distance charges to the country's HiDef Conferencing access number
Recall that not only do Skype-enabled participants have unlimited access to calls, they also have the benefit of Skype's inherent high quality HD Voice wideband audio when both speaker and listener are participating via Skype. To quote Tom Evslin's experience earlier this year:
I used to think the reason I have a hard time understanding people on the phone is because I can’t see their lips and their expressions. Now I realize much of the problem is the terrible audio quality – which we’re so accustomed to – of a traditional phone call.
Landline and wireless participants remain limited to the audio bandwidth inherent to the underlying landline or wireless service.
With an Outlook plug-in it's easy to set up a call from Outlook; calls can also be set up via the HiDef Conferencing website.

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Wednesday, October 15, 2008

VAPPS leaves freemium for HiDef Conferencing

10-15-2008 8-26-55 AM hsc-home-rawChatted with Ben Lilienthal, CEO and founder of VAPPS, this morning.

Skype Journal: Saw you turned off HiGhspeEdconferencing.

Ben Lilienthal: Yes, we are in the process of shutting down highspeedconferencing.com. In reality, we stopped operating this service almost a year ago when we launched the 2nd iteration of it -- www.HiDefConferencing.com.

10-15-2008 8-26-55 AM hsc-home-cropped

SJ. HiGhspeEdconferencing was novel for its Skype integration when you launched it. How has the world of conferencing changed since then?

HighSpeed was the first integrated Skype and Phone conferencing service.

HiDefConferencing.com replaced it and is the first and only wideband, fixed price, better than PSTN sound quality conference calling service in the world!!!

Q. What was HighSpeedConferencing's business model? How is it different than HiDefConferencing?

With the shutdown of Skypecasts last month, we more than doubled the minutes on the service and the number of registered users. Highspeedconferencing relied on payments from rural LECs to generate revenue.

HiDefconferencing.com is targeted squarely at the SMB market which currently spends over $1billion/year on audio conferencing services. That segment of the market is projected to grow to over $2bn in the next five years.

HiDefConferencing.com is the only service in the world that offers fixed price, unlimited minutes plans for Small and Medium sized businesses

Q. Will Skype for Asterisk lower barriers to entry for voice conferencing?

We don't compete with free. If people are going to use free services there are plenty available within Skype itself for conferencing.

Q. How is the shocking news about our changing world economy affecting your plans?

Collaboration, especially the type of collaboration that we have been working on for the last 5 years, which is a product of fearless innovation and delivers high quality for lower costs just happens to be a counter-cyclical business.

In other words, as the economy does worse, www.hidefconferencing.com does better.

People still need to collaborate but they are looking for low-cost, innovative solutions such as www.hidefconferencing.com to replace getting on airplanes, and staying in hotels.

Q. I use HiDefConferencing for weekly meetings of DataPortability.org. What are three features we're probably not using that we should try?

Three features you should use and probably don't are recording, hand raising and web controls.

Also, we will be launching a new UI later this month to streamline the scheduling and invitation process.

See also on Skype Journal:

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Thursday, September 25, 2008

The Skype for Asterisk Story -- Significant Details

Phil has already pointed out the Skype for Asterisk news announced at Stefan Oberg's AstriCon keynote this morning along with links to several blog postings and the news release. This afternoon I spent fifteen minutes talking with Stefan, Skype's Vice-President and General Manager of Telecom, and Digium CEO Danny Windham to get more details.
First I asked who would benefit from the Skype for Asterisk announcement?
Danny and Stefan responded that the primary beneficiary would be the end user, especially small-to-medium businesses who have installed an Asterisk PBX. In particular:
  • A generic SkypeID, say "acmesales", could be setup for inbound calls to the PBX; think of this SkypeID as a "global 800 number".
  • It will also be Skype-accessible via a click-to-call web button.
  • The Asterisk PBX would then be able to hand off the call, as appropriate, to a call center, voice mail, IVR, a voice conference and call transfer, amongst other Asterisk-based services and functionality.
  • Each employee or agent can also access the PBX via individual SkypeID's for taking inbound calls (including calls directed from the generic SkypeID) or placing outbound calls.
  • Outbound calls can be placed to any location worldwide, either to a Skype destination or, via SkypeOut, to the PSTN in any country.
  • Outbound calls can be to customers anywhere worldwide
  • Also the PBX with its Skype inbound/outbound call handling can serve to provide internal company communications amongst offices worldwide. Remote employees are simply at "extensions" of the Asterisk PBX.
  • As with any VoIP-based service, agents can be located in remote offices, work from home or be available in any location where they have set up a Skype-enabled PC with broadband access.
  • Asterisk PBX already can be programmed to handle least cost routing of international calls; the Skype cloud will be added as an option for least cost routing.
  • Calls that involve Skype at both end points will have the full HD (wideband) audio bandwidth of Skype, providing clearer, more readily understood calls than those that involve a PSTN connection at one end.
Naturally the major benefit to end users is the cost savings; Skype to Skype calls are free; calls involving SkypeOut have the normal SkypeOut charges as low as US$ 0.021 or €0.017 per minute. (On SquawkBox this morning Jim Kohlenberger, Executive Director of the VON Coalition, estimated full implementation of VoIP throughout the U.S. could result in savings of up to $110B per year.)
I then probed about the extent of Asterisk installations. It turns out that there were over 1 million downloads of Asterisk via Digium last year; this year is on a run rate of over 1.5 million downloads. Danny estimates there are over 4 million active Asterisk servers worldwide that have been implemented and/or supported by Digium's various services. Since Asterisk itself is open source, it is speculated there are many more installations out there that are not supported through Digium.
Product: Skype for Asterisk will involve a software module, developed in conjunction with Skype, that is downloaded and compiled onto an Asterisk server. Premium packages will also be available from Skype; these will be comprehensive packages tailored for various business functions and include an enhanced Skype Business Control Panel. There may be opportunities to include Skype Partner products and services, such as Pamela and/or PamFax. There will be "low" monthly licensing fees for use of the basic software module as well as the premium packages.
Distribution: Here is where this agreement is significant for Skype. Digium has an established ecosystem involving a market place, technology partners and 390 Value Added Reseller partners (VAR's). For the over VAR's Skype for Asterisk will be an incremental Digium reseller offering (channel driver) for which they will receive commissions for both the software licenses and premium packages described above as well as for all SkypeOut traffic brought through their customer bases. These VAR's are responsible for implementation services as well as providing first level technical support to individual customers using Digium products and services.
The Beta program will involve two phases. Phase I will involve a limited number of participants to finalize the software while obtaining feedback from user experiences. Phase II will be a much broader public beta to provide both extended feedback as well as to train VAR's and even end users on implementation and use of Skype for Asterisk. The beta program will require the use of version 1.4 or 1.6 of Asterisk; Skype for Asterisk will only support these versions once the commercial version is available.
As Rich Tehrani stated in his post:
What this means to Skype is that [the] company has finally found a way to get into the enterprise in an easy way — by partnering with Digium/Asterisk which has great traction with developers, resellers, carriers, SMBs and more. Expect more enterprise use of Skype and as this happens, Skype should see more revenue from business users.
And to narrow down on Dan York's speculation about any Skype-to-SIP gateway:
  • Any existing SIP interfacing functionality within the Asterisk PBX will be available as appropriate to reach non-Skype extensions involving a SIP interface.
  • The only additional Skype-to-SIP functionality will come through the existing SkypeOut gateways.
To follow on from my comments yesterday about the need for business transactions related to crossing a SIP interface, both these SIP interfaces will associate with existing business agreements.
And note that for Skype-to-Skype calls through the Asterisk PBX, there are NO SIP interfaces to/from the PSTN involved; otherwise, there would be no support for HD audio on these calls.
In summary, Skype for Asterisk is a software module providing a Skype cloud-to-Asterisk PBX interface, supporting and interconnecting existing Skype and Asterisk services. It simply uses existing gateways but provides no new SIP gateways.

Skype has been hinting at major announcements during the fall; this certainly has to be a significant new revenue channel for Skype while bringing new services to Asterisk end users and new sales opportunities for Asterisk resellers.
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Monday, September 22, 2008

Dan York on "Skype and SIP"; Input for Skype's Platform Ambitions?

Just in case you've been on vacation on a remote island not reading Skype Journal the past few days, Phil and Michael Robertson have been having this debate about Skype and interop with SIP-based services (more here and here). It even spread to last Friday's SquawkBox call.
This morning Dan York, who sits on IETF forums on VoIP security, weighed in with his perspective in a post: Skype and SIP Interop - the two sides of the issue raised by Michael Robertson where he lists all the various posts on this subject and comments:
About Wireless Openness:
So with that view, you can expect I applaud Skype's efforts to open up the wireless networks and allow consumers to have a choice of what apps they want to run. I want the *wireless* carriers to be big, fat, dump pipes... give me an IP address on the *mobile* Internet and let me do what I want with it. Sure, the carriers can offer their own services, and maybe if I like them I'll pay for them.... but I want the option to use other products and services - without degradation or prioritization...
To put it another way, I pay the wireless telcos for *dialtone* now. Once connected, I can call anyone and use any *voice service* over the PSTN. I could use someone else's voicemail if I want (like GrandCentral), although the carrier's offering may be more convenient (and is usually free). But I can call anyone on the PSTN and use any voice service I want. The carriers just provide me dialtone.
I want "IP dialtone". I want a Big, Fat, Dumb Pipe.
So... go, Skype, go
About Skype Openness
We need to build the interconnect.
Yeah, there are a TON of issues out there that we still need to address to build that interconnect. There's a whole host of security issues... there are billing issues... there are trust issues... there are network plumbing issues. Yes, there are all those issues. But if we are to succeed in ultimately bringing about the rich communication experience we want, we need to make this happen.
And for that, Skype's walls need to come down.... at least a bit.
What we need is that Interconnect from Skype's cloud out to the emerging IP infrastructure. Think about it... Skype right now has a two-way interconnect between Skype's cloud and the cloud we know as the PSTN. It's called "SkypeOut" and "SkypeIn" (or whatever marketing names they are being called now). If you dial my SkypeIn number, you can reach me on Skype wherever I am. From my Skype client, I can call anyone on the PSTN. The two-way interconnect is already there.
So why not offer the same on the IP side?
My feeling is that we are at a stage in the evolution of IP-based communications where the interconnectivity agreements between service providers still need to be worked through. While technically one can make the connection, it seems that every SIP gateway also requires a business agreement and transaction - similar to the agreements amongst PSTN carriers that are so transparent to our ability to make calls anywhere on the PSTN. I'm not a technical expert; I just want to be able to call as many of my contacts as possible - at as low a cost as possible - but I also want the privacy, security and authentication of Skype when connecting to other services.
In a Skype Journal post earlier today, Skype President Josh Silverman is quoted as mentioning that Skype is looking for a GM for Platform whose initial responsibility will be to lay out Skype's future platform architecture. But Josh also assured us that user perspectives will be considered while designing this architecture. It would seem that, once the appointment is announced and Skype has a forum for user input, the debate engendered by these posts would be a good starting point for consideration of one aspect of Skype's platform ambitions.
Now the real challenge for interop beyond the issues mentioned above would be incorporating wideband (or HD) audio across the interconnection. I have had an experience the past few days where wideband audio hardware benefited my ability to complete a project more accurately. Hey, you technogeeks want a technology challenge?

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Friday, August 29, 2008

Alternatives to Skypecasts

While there has been lots of dismay about the discontinuation of Skypecasts (Skype's blog posts: here and here), it had appeared for the past several months that the service just did not have the robustness to provide the reliability and quality of service that users would expect. Being a free service, it was obviously placing resource demands with zero revenue potential on Skype developer and support personnel that hopefully can be diverted to bringing feature equality to Skype's basic service, whether on Windows, Mac or Linux.
There are alternatives; in fact, this decision provides a unique opportunity for two third party conference calling services:
1. Skype Multi-Party Calling:
For up to 25 participants on a call, Skype has recently expanded its multi-party calling capacity. The caveat here is that the host must use a multi-core Windows PC and a reliable broadband internet connection (preferably cable). Participants can be on any version of Skype or be accessed via SkypeOut. In this case the host must set up the call and call out to all the participants. More details here. A unique feature of Skype's multi-party calling is its ability to show which participant is actually speaking at any given time. But keep in mind Skype really offers multi-party calling, not a full conferencing service.
2. iotum CalliFlower
iotum's CalliFlower has the benefit of no charge other than whatever it costs to make the connection to one of their access points. I often participate in their daily SquawkBox call via my SkypeOut account; the recent availability of SkypeOut CallerID, displaying my mobile phone number when I make a SkypeOut call, has allowed me to participate in these calls within my SkypeOut subscription without even using the provided password for each call. In fact, there are four options for accessing these calls:
  1. Truphone VoIP: A PC, a headset and an internet connection puts you one click away from your conference call.
  2. Phone: Dial from anywhere in the world to one of our U.S. or French dial-in numbers to get connected.
  3. Skype: Call our U.S. dial-in number from within the Skype network, and get high quality audio.
  4. Sitofono call back: Enter your phone number and get called back for free in more than 12 countries
SquawkBox participants regularly call in from the U.S., Canada and U.K. but there is really no country-specific limitation The real gem of CalliFlower is the web-based user interface where participants can see who is on the call, raise a hand, enter text on a "wall". The host can record the call for later playback, mute/unmute participants as well as set up the call, invite participants via email and SMS, and put up the subsequent recording.
As an example of building communities, iotum has worked with Alan Hunkin to provide a weekly interview session, CalliFlower Communiques, with notable personalities such as William Shatner. Immediate future guests include Ken Blanchard, author of "Being a One Minute Entrepreneur" and actor Alan Alda discussions his recent memoir "Things I Overheard While Talking to Myself." Recordings of previous sessions are available at the page linked above.
3. HiDef Conferencing
Vapps' HiDef Conferencing (formerly HiSpeedConferencing) provides high definition (HD) voice quality calls for participants accessing via Skype. Their business grade service involves fixed rate monthly hosting subscriptions involving unlimited Skype access, dial-in to specific numbers in several countries and toll-free numbers. Obviously this involves some ongoing expense to the host but their infrastructure supports providing the best possible voice quality, depending on access mode. The host uses their web controls to set up calls, manage call participants as well as record and archive calls.
Looking at the options it appears the best conference experience comes when:
  • hosts are able to setup and fully manage the calls, including an open access invitation;
  • users can participate through a web-based experience not only via voice but also via chat.
The good news is that Skype provides either free or low cost unlimited access to any of these services. What will be most interesting is to see if iotum and/or Vapps rise to the opportunity here and and is able to provide encouragement to the many communities that were supported by Skypecasts.
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