Skype Journal

Home - Contact Us - Policies - Advertise - About News feed Independently covering the Talk Revolution since 2003

Sunday, March 21, 2010

Happy 4th Birthday, Twitter!

Congratulations, Twitter! twitter-bird-on-skype-logoTo get the most out of both Skype and Twitter, try Twype. Julian Bond's Twype (Windows) pipes your latest tweet to your Skype mood message.

Four things Skype could learn from Twitter:

  1. "Sign in with Twitter" makes having a Twitter identity more valuable to customers and web site owners. "Sign in with Skype" would be an easy hit.
  2. Twitter Lists show how important and useful it is to organize your contacts and share them.
  3. Twitter's API makes it easy to create Twitter clients, devices, and services. Twitter encourages the marketplace of ideas to experiment with user experience and add value. Server-based APIs get uptake; client-side ones like Skype's don't.
  4. Following is not Friending. Twitter shows the value of supporting asymmetric relationships. You can fill your inbox with a stream of news, family, celebrity life, and colleague updates. You can share opinion and updates with the world, just to those your trust, or privately one-to-one. Although Skype is fantastic at symmetric, mutually close, relationships, it's a blunt tool for treating the many kinds of people in your world.

Three things Twitter could learn from Skype:

  1. Community supported localization. More markets, every product, with the help of volunteers.
  2. The Freemium business model can work. Cash fuels growth and keeps customers loyal.
  3. Ladder of intimacy. Skype makes it easy to shift conversations from presence to IM to voice to video. Twitter doesn't let you dive deeper into a conversation without leaving.

Happy Birthday! And thanks for all the fun.

tags: , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private technologist roundtable, one of the longest running public Skype chats.

Labels: , , ,

Thursday, March 11, 2010

16 Things I learned from GDC Wednesday

I went to the Game Developers Conference yesterday.

  1. Team voice chat is now a commodity, a feature you can buy/rent for your game from companies like GameSpy.
  2. Players of team games don't like in-game voice chat.
    • They want to talk with teammates outside of the game before team play (planning, coordination, training) and after (after-action reports, peer feedback).
    • They want to keep their group together independent of a game service. They want the freedom to take their clan/tribe/friends to another world/network.
  3. They like the ownership and control Ventrilo offers but don't want its inconvenience and cost.
  4. Nobody in GDC's "audio track" is discussing voice chat. They care about designing a game's sounds and score and how to integrate them into the product and the gaming experience.
  5. Facebook and asynchronous gameplay have everyone's attention. AAA games are too expensive and slow-to-market unless you are very well funded. "Social games" cost less and make it easier to diversify, experiment and learn from your customers.
  6. Interoperability among games and player data portability are not interesting here. I wonder if activity streams might find some fans.
  7. Open source? What's open source?
  8. Creative commons? Oh, that could save on licensing art and music.
  9. Scarce talent? Producers with game experience. Recruiters settle for product managers from non-game software companies and try to reshape them for the game culture. I can't believe CAA doesn't have a practice to represent senior and up-and-coming game talent. By the way, this is a relatively new problem; five years' ago the hunt was for technical and storytelling talent.
  10. Auteurs seem to be the hub of studios and publishers collect them, steal them, and shore up their weaknesses.
  11. Game studios assemble teams for each stage in a game's life cycle, staffing up and moving people out as needed. The kind of project culture you see in civil engineering and Hollywood. 
  12. Like film schools, schools for game makers teach teamwork and collaboration, including when to stab a fellow student in the back and kick the "dead weight" off the team.
  13. All the bigger live game companies are building deep pools of knowledge about player behavior, psychology, and how designs affect both. Deep and secret pools of knowledge.
  14. Hallway talk is nearly always better than the presentations. Companies compete with secret technologies, designs, and features. This means they only share widely known history and practices. Insights are sparse.
  15. Apple's iPad is droolworthy for game developers. Designers are imagining much richer mobile experiences than can fit on a phone's screen.
  16. Publishers confront a difficult and costly tradeoff. How do you make each game for every kind of device and user location (iPhone, iPad, PC, Wii, PSP, Xbox, SMS, television, etc.) with a consistent feel and identity while somehow adapting the experience to the strengths and limits of each platform and adding incentives to play across multiple modes? Resources are finite.

tags: , , , , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private technologist roundtable, one of the longest running public Skype chats.

photo: cc-by Official GDC

Labels: , , , ,

Monday, March 8, 2010

23 million Skype users log in at the same time

20100308: 23 million Skype users online

Skype hit a new high watermark for user activity today: 23 million people logged in to the Skype network at the same time.

Skype dialtone - 23 million simulataneous online

Skype should reach 26 million concurrent by the end of the year, barring any major improvements in distribution or marketing.

Dialtone is the most useful measure we have of Skype's capacity. The more people who use Skype, the more valuable Skype is to all the users. Skype's capacity for network effect is driven by the number of people with accounts times the percent of the day they are available for incoming calls.

Labels: , , , , ,

Sunday, February 14, 2010

Projection: Skype could hit a $1Billion Run Rate in 2010


Projection: Skype could hit a $1Billion Run Rate in 2010, originally uploaded by PhilWolff.

Skype could have their first $250 million quarter between 2010q3 and 2011q2 based on simple linear and polynomial trend lines. Skype's rates of user acquisition have grown steadliy, and price per minute has been stable within a narrow range.

Trendlines ignore Skype's new revenue streams. For example, Skype for SIP trunking (your company telephone switch can choose to SkypeOut instead of your local phone company) and Skype business video conferencing (a hypothetical business to compete for GoToMeeting and Cisco WebEx business) could become $100 million businesses in 2011.

Labels: , ,

Wednesday, January 20, 2010

Skype for Kindle? No way, says Amazon.

Skype for KindleWouldn't it be cool to have book readers that could IM and offer presence? Maybe take or make phone calls? Now that Amazon announced it will open its Kindle book readers to third party developers, Skype could build an app for this new platform.

No it can't. Amazon warns "Voice over IP functionality, advertising, offensive materials, collection of customer information without express customer knowledge and consent, or usage of the Amazon or Kindle brand in any way are not allowed."

I can think of three reasons for this ban:

  1. Amazon is worried about using up a year's worth of data plan with one long phone call.
  2. Amazon contracted to ban VoIP at the request of its mobile carriers.
  3. Amazon wants to reserve VoIP for a future Kindle product. The Amazon phone?

Kindles have a mobile phone built in and a lifetime data plan, apparently a dream VoIP device (although better speakers, a microphone, and a webcam would be nice). Amazon will require apps to pay for data transfers at $0.15 per megabyte. So I'm betting Amazon is most concerned with keeping the costs of their mobile plan affordable for users.

Labels: , , , , , , ,

Wednesday, January 13, 2010

CES: Reclaiming your dead gear is good for the planet

[Editor: I'm sorry for the extreme close-up in the first minute. Finger slipped on the camera.]

When your old phone is burned, shredded, melted or otherwise recycled, chances are good that CWG will touch it. CWG of Bohemia, New York, keeps old phones out of landfill.

Your mobile phone company collects old phones from customers, then pass the gear to CWG. CWG sanitizes the gear, erasing customer data; fear of leaving personal or company data on a phone is a top reason for not recycling phones. CWG then salvages phone parts and tinier components from old handsets. Returning those parts to the phone company service department can save thirty to sixty percent on repair parts inventory.

If the people who put your phone into the ground are morticians, companies like CWG are the transplant team harvesting organs to save other phones.

Labels: , , , ,

Wednesday, January 6, 2010

Why is collaboration underserved by software?

The founders of Helsinki startup Flowdock say you need online/collaborative services to focus on teams, combining the real time aspect of Google Wave and the simplicity of Yammer. You need to be able to stay in close touch with your team without complexity while organizing the team's data. On YouTube.

Labels: , , ,

Glee TV Show music team follows the sun with Skype

Mix Online interviews the music team behind the Gleemusical television show Glee (Wikipedia, TV.com, IMDB).

[Adam] Anders and his partner in Sweden, super-producer Peer Astrom (Celine Dion, Madonna), work on an intense timeline, with about seven days from music approval to show taping to producing songs. Their teams work across time zones, around the clock, arranging, tracking and mixing — multitasking to produce up to 11 songs in a single week. “We use the time change to our advantage, so when I go to bed he keeps working, and vice versa — basically, 24 hours a day, six days a week,” says Anders.

The team communicates via Skype and transfers files over the Internet. “At one point, I had three studios in Sweden going, I had three here and one in New York, at the same time,” says Anders, who records vocals at Chalice in Los Angeles. “I'm recording, then checking in every half hour on Skype, with all of the other things going on at the same time. It's pretty crazy.

Our worldwide creative class follows the sun the way large companies position teams across the globe. Unlike large institutions, creatives assembles their teams as needed, through personal and professional connections.

And they sing, too.

The next original U.S. TV airings are in April.

Labels: , , , , , ,

Sunday, January 3, 2010

Call for Startups: StartupCamp Telephony #sct

Telephony StartupCamp 1 logo

"Ready, Set, Pitch" your startup at StartupCamp Telephony Edition (#SCT)Thursday, January 21, 2010 from 5:30 PM - 10:00 PM, Miami Beach, Florida. "Five startups will be selected to give brief 5-minute “pitch” presentations following which the panel and audience will ask questions, and provide 5-10 minutes of valuable feedback. Early stage companies wishing to be included in the pitch roster should [apply to present]." Participation is free.

This first SCT will be held in conjunction with Rich Tehrani's Internet Telephony Expo East 2010 (ITEXPO), Thomas Howe's Cloud Communications Summit, 4G Wireless Evolution Conference, Digium Asterisk World, and Machine-to-Machine: Transformers on the Net Internet telemetry conference. The audience will be a great fit for entrepreneurs seeking partnerships, press, or a corporate investor.

Deadline: Apply to pitch by Tuesday, 5 January, end of day.

Labels: , , ,

Wednesday, December 30, 2009

Phil Wolff's 67 Reckless Predictions for 2010

Woman looking at crystal ballIn 2010...

  1. A hot stranger will IM something inappropriate to you.
  2. Skype's SilverLakeification will be complete, with a very short leash on strategy and operations at first.
  3. Skype will serve 125 billion minutes of calls.
  4. Second Life will serve 20 billion minutes of calls.
  5. Oprah's television show will end as scheduled in 2011; lots of Skype calls in 2010 leading to the finale as former guests make cameo appearances, holding out for a spot on Oprah's last (highest-rated-ever) episode.
  6. "The Tyra Banks Show" will end as scheduled in 2010. Nobody will Skype in.
  7. UK police will allege terrorists use Skype (like everyone else). Parliament will demand the PM bring Skype under control.
  8. Skype 5.x will offer multiparty video.
  9. Skype 5.x will offer team features.
  10. Someone will attend a family funeral via Skype video. And forget they are on camera.
  11. Skype will release a "naked Skype" public beta. This Skype engine, no user interface, will be free/cheap. Hardware developers will like it; web developers won't.
  12. Skypecasts will still be offline.
  13. Facebook will add voice to chat.
  14. Skype for Business will account for ten percent of Skype sales.
  15. Nortel changes its name to Avaya. Or avice aversa.
  16. The world economy will continue to suck. An American commercial real estate crisis will reinvigorate the Great Recession. Good news for Skype as more people work from home.
  17. 24's eighth season will feature Cisco's new midrange video conferencing.
  18. Skype won't offer a "Login with Skype" service.
  19. Vampires still won't Skype.
  20. Tencent will buy ICQ for its non-China userbase. Skype won't.
  21. Google Talk will add multiparty video with On2 inside, and become a standard part of the Google office suite.
  22. Skypers post thousands of videos of Skype calls on YouTube, thanks to recording software. Jeremy Hague's Vodburner outpaces Pamela as the bestselling Skype add in.
  23. The US student loan crisis ($700 billion outstanding) strains consumer lending.
  24. Skype starts a post-SIP standards discussion about communications protocols for the 21st century.
  25. Avaya will make Skype for SIP the default setting for new switches they sell.
  26. Skype manages to get a television commercial on the air.
  27. China's troubled economy will boost Skype usage when families can't afford to travel home for the Lunar New Year.
  28. A team will talk for 200 hours in an uninterrupted Skype-to-Skype call.
  29. Wi-Fi phones will ship with Skype SILK inside.
  30. Six former Skype employees will become CxOs.
  31. Someone dies, unable to Skype for emergency help.
  32. You'll be able to make iSkype voice calls on Verizon 3G before AT&T 3G.
  33. 100 handsets will run on Google's Android.
  34. Skype will release their homemade COTTON video codec, so they don't have to use the ones from Google's On2. Higher quality. Easy, free license. Independence.
  35. Skype.com still won't let you log in with OpenID.
  36. Windows Live Messenger gets a huge boost in new user signups from Bing, Office2010, Office Live, and Windows 7. Microsoft will rock in 2010.
  37. LG ships a television with Skype inside.
  38. Mobiletelco 3 ships its third generation Skypephone.
  39. An angry entertainer tweets to a million followers her PC crashed and lost all her Skype history. So she's switching to...
  40. Skype opens a mobile research lab in India.
  41. Gizmo5 features migrate to Google's plumbing and Google Voice.
  42. A Harvard Business Review case will feature a Skype-related issue.
  43. A Fortune 500 company (not eBay) will provide Skype for Windows for their employees.
  44. Volunteers phonebank using Skype on behalf of a national EU political candidate's campaign's.
  45. A lobbyist slips a Skype-hostile measure into a US law on behalf of incumbent telcos before Skype can muster opposition.
  46. The Skype store will sell a netbook with Skype preinstalled.
  47. The BigTelco industry pressures Nokia, so it never preinstalls Skype on its Series 60 line for the US market.
  48. Skype relaunches its software platform developer program mid-year.
  49. Skype's unreasonable Broadcast Terms of Service keeps it off new dramatic television programs and out of movies all year.
  50. A court will find Skype guilty in a class action suit related to collecting small sums of money from customers but not offering service or prompt refunds.
  51. Skype will offer to buy Tokbox for its browser-based video.
  52. Skype revenue per minute called will continue rising from $0.06 as Skype trunking starts to contribute.
  53. Skype will top $900 million in revenue.
  54. Skype will sell small businesses pricing plans making it easy to budget and buy.
  55. An IETF working group publishes avatar portability protocols.
  56. 23 million people will log in to Skype at the same time.
  57. 180 million new Skype accounts, about 500k daily.
  58. Someone Skypes from a Virgin Galactic space flight.
  59. Skype loses juicy US government contracts over the TOM-Skype security compromises. You don't know when someone you're talking with is using a TOM-Skype client with monitoring software from Chinese security agencies. An audit will show Skype on 500K federal employee computers anyway.
  60. Skype relaunches Skype for Android. Android Skypers have more dialtone per user than the iPhone or Skype Lite.
  61. Zombies become the new Vampires.
  62. Tom Green Show's corps of Skyping fans will continue to Skype into the show while he is on the road with his new Standup Comedy Tour.
  63. Skype-like features become generic, included in every communications and collaboration product shown at Demo, TechCrunch50, Telephony Startup Camp and similar product launchpads.
  64. BT/Ribbit adds video support to its platform for programmers.
  65. Voicemail to email transcription becomes a standard feature in most markets for mobile and home phone service.
  66. United Nations rescue and recovery teams standardize on Skype.
  67. Skype sponsors a Festivus site for the public "airing of grievances" and videos of your "Feats of Strength."

Hudson Barton predicts a 2010 peak of 27,695,335 Skype users online, Total "real users" will be 67,596,505.

What are your predictions? Can you do better? Prior years' predictions: Phil Wolff's 26 incriminating 2009 Skype Predictions, Phil Wolff's 37 Sketchy 2008 Skype Predictions, Predictions? Wish List? What's In Store for 2008 (Jim Courtney).

tags: , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private technologist roundtable, one of the longest running public Skype chats.

Labels: , , , , , , , ,

Tuesday, December 29, 2009

2009: The Year even Clooney lost out to Video Communications.

Larry LisserGuest post by Larry Lisser, the man behind the Telephony2Market blog, instigator of the first Startup Camp Telephony Edition (21 January 2010, Miami), and an Emerging Communications Conference alum. He's the go-to consultant for helping emerging communications startups position, package and get to market growth.

Up In The Air (2009)

Recently, I made the obligatory trip to George Clooney's latest movie, 'Up in the Air.' Predictable results followed: Clooney played the same guy he often does and my wife was just happy to have watched his pretty face on the big screen for two hours. What I didn't expect was to see how central video communications was to the story line. This got me thinking.

There can be little debate that the year 2009 was the best yet for video communications. After years of false starts (i.e. before widespread broadband) and then a somewhat remarkably slow start even once its quality issues were no longer, video found its legs this year. Indicators of video's accelerating market momentum were everywhere, coming at us in the forms of mainstream media coverage, viral user base growth and of course M&A activity.

The acquisition roster proved to be the strongest evidence yet. By the time the year was done, we counted three buyers and four deals with bets aimed squarely on the future of video over IP communications. Grand total: in excess of $6B. No small bets by the buyers of Tandberg, Skype, LifeSize and SightSpeed (in order of transaction size).

Now back to Clooney. He played a hired grinch; someone who traveled the world every week to deliver pink slip news on behalf of his firm's corporate clients. Early in the plot, an upstart member of his own head office team tried to re-write his playbook though - and eliminate travel expenses - by introducing video as a means to fire people from afar.

Clooney pushed back (charmingly, of course), professing that what he did for a living required in-person communications and could not be done as effectively by camera. I'll let you discover the rest at the movies, but suffice to say that I came away with a few year-end revelations about video:

  1. What we once thought to be the obvious and pervasive applications for video (i.e. travel replacement), may not end up being the ones that spur exponential growth. Think video as a component of a process and not just as an advanced form of communications.
  2. The video enabled call center is coming. Actually, it's already here but few of us have experienced it real-time. Imagine for a moment the difference in empathy you and an agent might exchange during a heated customer service conversation about a canceled flight - if you were looking at each other.
  3. I'm shifting terminology from 'Video-Conferencing' to 'Visual Communications'. The former has become too limiting. Conferencing implies just that, while visual communications can and will mean so much more.

So the year ends with bankers, end-users, the media and now Hollywood having told us that 2010 and beyond hold much more than just promise for video communications. As Andy Abramson put properly into context for us this week, if VoIP was the industry of the decade, the next ten year will belong to video over IP. Or Visual Communications, if you prefer.

Labels: , , ,

Sunday, December 20, 2009

UK broadband miles behind its counterparts

Guest post by Shahul Hameed, broadband analyst at VAC Media. Shahul reports on UK broadband provider performance, technologies, and markets for VAC's Broadband Suppliers site.

Will instant downloads ever happen here? Can we play online and watch videos without interruption? We have been expecting these changes with our UK broadband services a long time.

A recent study by Broadband Suppliers states our international peers, especially South Korea and Japan, are miles a head of the United Kingdom. Even though the UK ranks among the top thirty richest nations, the UK's telecommunication infrastructure is worse than rest of Europe and most of the countries in the world.

The UK is far behind in the speed and affordability of Internet connectivity

South Korea, for example, is the first country in the world to bring fiber optic cable connections to every school nationwide. Online games are a national event.

The maximum broadband speed offered in UK is 50 Mbps while the average monthly bill shoots up to 10 times higher than other countries. Expert analysis claims houses in most part of the country still connect to exchanges using old BT copper wires. Copper wires do not have better data carrying capacity compared to fiber optic cables. Moreover, the longer the wires are from the exchange, the slower the speed will be. The fiber optic cables have been laid in major cities while other parts of the country still wait for network expansion.

The Broadband Stakeholder Group (BSG) recently announced that the UK is worse on broadband penetration by standard measures. They also reported that one in every five users (21%) express dissatisfaction with broadband speeds. 16% are dissatisfied with the price of the plan and 13% with the reliability and performance of the connection. Almost 26% of customers say broadband providers set a wrong expectation about connection speed.

Some of the major factors affecting speeds include:

  1. Line capacity of the ISP's
  2. Cable quality
  3. Distance between the residents and exchange

Awareness about the speed of the broadband is mixed. Many people are well informed about the factors affecting speed and choose the fastest ISP, while almost 40% are unaware of the head line speed. Broadband suppliers continue to mislead the public regarding download speeds and tag customers with higher prices. This was also reported and criticized by Ofcom this year.

The UK Government should speed up the process of laying fiber optic cables and increase the coverage of wireless networks. Else we will remain in the 26th position or fall further when it comes to the quality of broadband service in the world, while competitors like Japan and South Korea are future ready.

Labels: , , , , , ,

Monday, December 14, 2009

Collaboration Lego Style

Creating a shared vision, talking through it until it becomes a plan they both understand, then dividing up work between them, troubleshooting together and adjusting the plan, until it's done. Collaboration builds relationships, not just houses.

Labels: , , , ,

More M&A: Should Skype buy ICQ from AOL?

What would Skype pay to add 42 million active users in 2010?icq_rulez2 The $300 million AOL seems to be asking for ICQ may be steep. According to AOL, 1.1 billion messages are sent and received in the five hours per day the average 13-29 year old ICQ user is connected. ICQ is bigger than Skype in Germany, Russia, Ukraine, and Israel.

On the other hand, Skype added 40.3 million new users in 2009q3. Ninety days of growth and an established community would be nice.

Maybe. You could lose half the ICQ users at first switch.

ICQ's proven centralized services were appealing when Skype was desperately seeking alternatives to Joltid's p2p technology. That compelling interest is over.

Techcrunch says South Africa's Naspers (JNB:NPN), a big investor in China's Tencent, expressed interest. Tencent's QQ was inspired by ICQ.

I'm sure AOL values ICQ based on its advertising revenue. Skype is unlikely to

It might be cheaper to hire the Israeli Mirabilis team directly.

Labels: , , , , ,

Tuesday, December 8, 2009

Frontiers of Real Time Collaboration

When I think of my community, where I belong professionally, I find my peeps highly concentrated in two places: The Emerging Communications Conferences and last week's Supernova Conference, #sn09. Collaboration and realtime communication was the topic during a panel discussion on day three. Dr. Weinberger brought the conversation through qualitative changes due to speed, brevity, and engagement; and collaboration norms within vertical subcultures. Side note: Skype wasn't mentioned once. Here's the video, my play-by-play notes, and my observations.

Part 1. (1 hour)

Part 2. (6 minutes)

Notes: [paraphrased unless quoted]

David: What's different about today's tools?

Laura: Speed of interaction.

Deb: Ubiquity. Filtering leads to activation of groups of people, like people who are in the same place.

Jason: Engagement and iteration.

David: What is good about the 140 character limit?

Laura: Meets the need of two-way, social grooming.

Jason: It's short, like a one line joke.

Deb: Constraints breed invention.

Deb: SAP tried 5000 character tweets in an in-house pilot and it didn't go far.

David: Lowers the transaction costs compared to blogging.

Deb: Twitter is more like communication.

Sanford Dickert: Twitter solved the privacy and noise problems. "Hmmm - I actually like the 140 character limit - it makes people more efficient with their thoughts - just like how limited memory and HD space made programmers in the 60s and 70s very efficient programmers."

My Observations:

Collaboration is a lot more than editing a document or a thread together.

It's casting (bringing the right people together).

It's the metawork of common language development, modeling the deliverables in a way everyone understands, goal setting, planning, coordinating, controls, communication.

It's the social activity of bonding around common purpose (sometimes around a paycheck but often around a shared interest or value).

It's trying small things before big things to climb a learning curve of how to work with each other, building trust, knowing who can do what well, of learning who leads, who works, who has insight, who has connections.

It's creating a common vision of the work to be done and how to do it.

It's learning how to resolve differences within the group and resolve stressors from outside the group.

It's creating rituals and rites of passage, of establishing behavioral norms.

It's about finding best practices that help you become productive, efficient, and effective together.

Tools like Skype, twitter, blogs, and wikis let people talk with each other but few tools help with any of the other parts (let alone the actual work).

You're still on your own. 

- Phil Wolff

Laura: Public waves weren't planned but became popular, and are now part of the central design.

Deb: The fact that we're not collaborating more with all these tools out there is what's really interesting.

Jason: One barrier to tool interop is the profit motive.

David: These tools give us new kinds of publics. Paul's software creates gated communities with defined publics.

Paul: A great deal of work is uncovering extant knowledge and creating new knowledge. Lots of knowledge is in verticals. Legal OnRamp's software respects structures for attorney-client privilege, so there's a public ramp and company-specific things. Solving collaboration as a horizontal problem is much more difficult than solving collaboration vertically.

Laura: The fact that twitter is so messy and random and torrential creates an interesting collaborative context. Problems find their way to the right people.

Paul: The social structure of law departments and their ecosystem are much more defined.

Jason: Knowledge management (document management) systems died, replaced by internal blogs and wikis and search.

David: KM systems became records management. When companies bring social media inside the firewall, how do the media change?

Jason: Talking in a human voice doesn't change. It's still about engagement and virality.

Deb: The writing depends on an org's people, culture, products. Contrast legal vs. media companies, for example. Media tools are making roles more porous. Inside the firewall, businesses have goals, focused energy.

David: Is there an anti-hierarchical cultural statement made by wave?

Laura: Waves are very democratic today. Enterprises may adapt wave to add back controls.

After...

Adrian Chan (via Google Wave): "Sorry to have missed it -- it just bugs me to no end that in the midst of the conversational turn in web and web tools, so many of us miss the fundamental differences introduced by talk... talk is the mode of production, talk is the means of distribution. that's social media. it's not "information" -- though it contains information of course -- it's more and much of what more it is still escapes us -- escapes our ability to capture, measure, relate, quantify, filter, sort, and so on...

Labels: , , , , , ,

Wednesday, December 2, 2009

Skype for SIP Beta now open to all Businesses

Ten thousand businesses asked for Skype for SIP when it launched in March. Eight months later the SFS Beta is now open to all users with business Skype names. Anyone with a business control panel, a corporate Skype name subject to the business terms of service and EULA, and a business SkypeIn phone number can now use Skype for SIP.

I talked Monday with Skype's Matthew Jordan about the latest update. Here are the details.

Slide03

Skype for SIP connects your company's phone switch to Skype. SkypeIn and Skype-to-Skype calls come in to your phone system, outbound calls can go over SkypeOut. VoIP people call a connection between your phone system and a phone company a "trunk." Some people call Skype for SIP "Skype trunking."

SFS is a limited add-on.

  • No emergency dialing: You still need a regular phone service to dial police, fire, ambulance.
  • No phone number portability. You need a Skype Online Number and you don’t get to use an existing number.
  • Service levels aren’t regulated by local or government authorities or guaranteed by Skype.

SFS isn’t free. US$ 6.95 per month for each channel, one call at a time per channel. You have to rent an Online Skype phone number for your business. You pay for SkypeOut at published rates. At the moment, the Skype Global Rate is 2.1¢/minute in more than 36 countries. You'll pay more for mobiles in most places. Unlike SkypeOut for consumers, Skype doesn't allow or offer flat-rate calling plans. Calls coming in to your phone from the Skype ecosystem are free.

Slide07

Many smart phone systems let you write rules for routing outbound calls. You might choose SkypeOut for international calls or if you haven't the buying power to negotiate discounts with your phone company.

Skype is building a distribution channel. They've partnered with PBX makers like ShoreTel, Cisco, and SIPfoundry. Together they have thousands of value added resellers (VARs) who serve local businesses. Those resellers will be eligible to earn affiliate referral commissions from Skype, although a separate program for VARs is not in place. Skype is talking with more PBX makers to make adding a Skype channel a built-in menu option.

Slide09

Skype for SIP is an indirect sales effort. SFS partners with PBX makers, their VARs, to reach IT and telecom departments responsible for configuring telephone systems and buying telephone services.

So Skype gets to know your Phone Guy. This gives Skype a beachhead in your company, a relationship to sell more Skype products, and a champion for Skype technology.

For many institutions, it is much easier to buy more from an established vendor than a new one. This makes it easier for the rest of the org to adopt Skype.

In addition to your phone team, SFS is attractive for remote workers. They can Skype to your company phones for free. It can be as simple as adding your company switchboard as a Skype contact.

Your sales, marketing, and customer service teams may also like SFS. If you want to add Skype click-to-call to your web site, SFS lets you reach worldwide Skype users without running up your phone bill. It lets your prospects and customers Skype, the way they want to. And you get to keep your call center gear and software.

Slide12

Skype for SIP builds with Skype's current suppliers. Skype is one of the world's largest buyers of PSTN termination and origination services. These suppliers connect Skype to public phone networks. In a very real sense, Skype is a middleman, a retailer buying PSTN at wholesale and selling it to individuals and companies. These same suppliers connect SkypeOut services for all of Skype. Because of this, there should be no issues with scaling Skype for SIP.

There are a few barriers to Skype for SIP adoption. SkypeOut prices are not competitive in many markets. Small businesses don’t know how to configure phone switches for telecom services that aren't built in to the switch. Small businesses only change phone services rarely, often when buying new hardware. The telecom VARs don’t know about Skype for SIP, Skype’s affiliate programs, or how to support their customers who want to buy or use Skype.

What’s in it for Skype?

Easy billable minutes. Skype can earn a small, growing share of the $billions companies pay to local, long distance, and international phone carriers. Skype could earn a share of the whole company’s spend before winning individual hearts and minds or getting Skype installed on company desktops and mobiles. More paid minutes means more buying power over Skype’s suppliers. This is a very high return on a very small Skype team.

What will Skype learn?

How to support and lead a channel. While not a new capability at Skype, Skype has never been strong in this area.

Skype will accumulate a massive business call data record (CDR) database. They'll be able to mine the data for behavior patterns to help them design new business products, uncover new ways to find future Skype customers, understand how company telecom departments shop and buy.

What's in Skype for SIP's future?

Potentially there will be free calls to other SFS customers; Skype doesn’t need to pay termination fees. Subscription plans for business, if they helps companies choose Skype. Tools to help telecom administrators manage SFS channel capacity ("You’re at capacity 94% this month. Add a channel?").

Skype for SIP will soon put $20 million per month in Skype's hands. But this anonymous, hidden, back-door Skype product endangers Skype's brand and the trust we have in it: Skype For SIP: Big Money, Skypeless, Brand Destroyer.

See also on Skype Journal:

Labels: , , ,

Thursday, November 26, 2009

Skype COO will leave. How will Skype

Scott Durschlag, Skype's COO, is leaving the company. Andy Abramson sees it as focus on mobile. Brad Stone sees it as restructuring for a focus on execution.

I think three things are going on.

First, consumer, mobile, and business are turning into divisions. Maybe platforms too at some future point. Increased self-sufficiency, goal setting, and management focus.

Second, Josh Silverman needs a flatter management structure. Having general managers for mobile products, consumer products, and business products report to the CEO, along with the existing chiefs, simplifies marketing, product management, resource allocation and the other leadership duties.

Last, Scott was instrumental in turning Skype from a haphazardly structured, strategy-of-the-week organization into one with long term goals, clear lines of responsibility, and management processes for turning strategy into execution. That change leadership project is over.

Labels: ,

Friday, November 20, 2009

Moving out: the post-eBay checklist

1. Lose the eBay toolbar on Skype installation. Are users asking for it? 

Yes I want the eBay toolbar

2. Was there ever "an eBay company" text on Skype.com? Find it. Kill it.

3. Turn in your eBay badges.

Skype employee badge at eBay

4. Move out of Skype Inn in San Jose. Leave the eBay campus behind.

Skype Inn

Tell us where you land so we can send a housewarming gift.

tags: , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , , , ,

Live From The RealTime CrunchUp: No Skype

Stream videos at Ustream

Skype and live voice/video conversations haven't been part of anything in this event, or the others like it. I blame Skype's branding problem:

  • Skype is antisocial software, not a place or way to discover future friends or colleagues.
  • Skype is just for your closest circle, fewer than ten contacts.
  • Skype is an isolated network that doesn't interop with others.

That branding is reinforced by Skype's product focus. Fear of strangers, as shown by the inane and inadequate profile and privacy systems. Little support for large numbers of contacts because the "average" user doesn't need them (and can never graduate to power user if power features remain buried or unbuilt).

P.S. Every conference organizer should Ustream.tv all sessions. Cheap or free and brings thousands of people into the room with an interest in just one session or who cannot attend. You can't buy the resulting word of mouth in a realtime world.

tags: , , , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , , , ,

Thursday, November 19, 2009

Skype sold, deal done. No surprises.

Skype blog post ("Great news – we’ve closed the deal with the new investors.") and news release. Skype SoldInvestor group pays Skype $1.9 billion in cash, $125 million note for 70% of Skype. eBay buys a $50 million note from them. Investors include Silver Lake, Canada Pension Plan Investment Board, Andreessen Horowitz Fund, and Joltid Limited. Skype now owns Joltid's peer-to-peer intellectual property, free and clear.

All the talent dedicated to replacing Joltid's p2p engine have been reassigned to other Skype engineering projects, like its forthcoming platform for third-parties.

This deal:

The last deal:

Labels: , , , , , , ,

Monday, November 9, 2009

Skype dialtone reaches 20 million simultaneous online

skype-dialtone-20091109

Skype crossed a new high watermark today: 20 million people online at the same time. At moments, it passed 20.3 million. The last two million-person marks were 14 September and 5 October 2009. Skype added two million in the last 46 days.

Skype - 20 Million Simultaneous Online

Dialtone is a measure of a few things:

  • The value of Skype's network effect. The more people you can reach within a network, the more valuable the network.
  • The number of people actively using Skype. The number of people using Skype in a day or a week is much larger than the high tide mark. Millions sign in to Skype for just thirty minutes to an hour at cybercafés. Some have dedicated Skype devices or PCs that keep a Skype connection all the time. Many people disconnect after the work day and when they go to sleep at night. All told, I put active users about 120 million signing in a week.
  • The health of Skype's user community. Growth is good. Exponential growth is better. Flattening is a warning. Falling needs a fix. Northern hemisphere summers show slow growth so don't worry too much about slowed growth from May through August.

Skype dialtone shows the upper limit, the capacity, of the Skype network. So far, so good.

Hat tip to Skype's Peter Parkes for the tweet. 

tags: , , , , , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , ,

Can they turn Skype Lite into a Skype Platform?

Skype has some brilliant capabilities. Advanced audio codecs, miraculous network survival, global distribution and payment partners, buying power that drives down per-minute costs. While supporting mobile phones, however, Skype built something that can change the way we look at the company.

It's called Skype Lite.

Skype Lite is a service that lets you talk from mobile phones. Unlike the Skype for iPhone client or the desktop clients, Skype Lite is not a member of the Skype peer-to-peer cloud. So, how does it work?

First you run a Skype Lite client on a mobile phone. Sometimes it comes pre-installed by the handset manufacturer or the mobile operator.

Skype As A Platform - Slide04

Lite is designed for phones without much processor power. So it doesn't include advanced Skype voice codecs, video features, or much more than login, presence, IM, and voice calling.

"Full" Skype clients, like Skype for Windows and Skype for the iPhone, push both voice and data over data channels.

The Skype Lite client sends its data through the mobile network's data channel. Voice calls travel through the mobile network's voice channel, just like regular mobile phone calls. That first leg of a Skype call, from the mobile phone, is neither VoIP nor protected by Skype's encryption.

Skype As A Platform - Slide05

How does your data get into the Skype network? Skype operates gateway servers. The gateway's first job is to bring back together data and voice streams from a Lite client or break apart streams going to a Lite client.

Skype As A Platform - Slide06

Now that your call is back together, the Skype gateway passes your conversation to a version of Skype tailored for servers. Let's call it Naked Skype. "Naked" because engineers streamlined the program to leave out user interface, the Skype Extras program manager, and other components servers don't need.

Skype As A Platform - Slide07

Like Skype on your PC, each Naked Skype connects to the Skype cloud using the Joltid Skype p2p engine.

Skype As A Platform - Slide08

That cloud lets you talk or IM with your fellow Skype users.

Skype As A Platform - Slide09

It also lets you use other Skype services, like receive phone calls from your Skype Online Numbers or call through Skype's SkypeOut gateways to regular phone numbers.

Skype As A Platform - Slide10

Clearly there are many naked Skype copies running on a bunch of servers. [Bunch is a technical term.] Since most Skype users, especially most mobile users, aren't using Skype most of the time, the Skype server farms (a server farm is a collection of related servers) can support many Skype Lite users.

Skype As A Platform - Slide11

The servers have management software that helps start and stop Naked Skype's and route Lite traffic to Naked instances. This management layer makes the whole "thin client" strategy possible. It's why Skype is available to over 90% of all mobile phones.

A business note: Like the engineering of the Naked client and Lite client, the administrative layer was hard to design, engineer, and tune. Because it was complex and difficult, it is a barrier to entry for competitors and for partners. Many IM and VoIP companies make and operate Skype gateways to provide even a little interoperability between Skype and their services. Those gateways are a cost, risk, and delay each Skype partner must carry just to have their products work with the Skype cloud.

Skype As A Platform - Slide13

So that's how Skype Lite works. 

But that's just the start.

Skype Lite does four valuable things.

  1. Skype Lite hosts a "naked Skype" client.
    • It's lightweight, without video, user interface, or other cruft.
    • It's reliable and very efficient and is moving to Skype's next generation of unified API. 
  2. Skype Lite separates user experience from the network.
    • Teams can build different UIs for different mobile devices.
    • Lowers compute and networking burden on mobiles.
    • This makes it easy to update everyone's engine without updating each phone.
    • It provides metrics on usage rates to inform design, operations, and inform partner relationships.
  3. Skype Lite defines a protocol.
    • The protocol connects mobile thin clients to the Skype Gateway server.
    • The protocol defines how programmers can control everything the mobile Skype client can do. The protocol includes authentication, presence, chat, voice calls, profile editing, and picture or video sharing.
  4. Skype scales the gateway like a cloud
    • It's efficient, with many Lite clients supported by a few Skype servers.
    • It's flexible, building and destroying instances with demand.
    • It's location aware (somewhat), cutting latency (the time delay between bits on your phone and bits at their destination) by positioning Naked Skype instances around the world and in telephone company data centers.

So Skype built a platform.

A private platform. 

This creates an opportunity.  

Skype As A Platform - Slide22

Skype could open up its gateway to more than the Lite client. They could publish a public version of the protocol.

  • Independent developers could build Skype clients tailored to markets they know well.
  • Software companies could integrate Skype talk into their applications.
  • Web sites could let users "Log In With Your Skype ID." Or tell your Skype contacts about a story.
  • Services could mash-up Skype with other web service APIs.
  • Desktop apps could send files privately using Skype's security.

All of this would make it more valuable than ever to be a Skype user.

That's a little of what happens when you open the protocol.

Skype can do more. They can power the gateway to support more than the Lite modes. 

Skype As A Platform - Slide23

Skype can add new features to the gateway over time.

Spatialization of audio for immersive experiences like high fidelity video conferencing or in-world games.

Higher resolution video, moving from High Quality 640x480 to Hi-Def to REDCODE RAW 4520x2540 pixels.

Richer syntax for presence. More metadata for mood.

This would also be a great time to unify Skype's APIs. "One API to rule them all."

  • Making/taking Skype sessions
  • Skype calls, IM, file transfer
  • Skype account creation, deletion
  • Skype profile editing
  • Skype control panel for organizations
  • Skype Credit deposits and payments
  • Skype ID authentication (Login with Skype)
  • More to come…

A unified public API and a rich mode server gets you almost all the way there.

Skype needs two more things to complete the new platform.

First, Skype must find new ways to distribute some of its secret sauce. Developers need Skype's encryption binaries, so Skype calls and chats can remain private. Developers need access to Skype's own codecs (SILK audio) and to codecs licensed by Skype (On2 video) to assure compatibility with all Skype users. Developers and designers also need Skype's default media assets, like Skype's emoticons or Skype's memorable sound palette, that complete the Skype experience.

Skype would also want SDKs (software developer kits) for popular programming languages, frameworks, and delivery systems. Anything to help programmers create a quick Skype app in an hour, to prove they can get to the good stuff quickly.

That would do it.

So.

What do you get? 

Skype As A Platform - Slide27

"Just Add Skype"

  • Millions of programmers can add Skype to their toolkits.
  • Metered access to the gateway.
  • Commissions for driving paying users to Skype.

Skype as a Platform could be a great driver of innovation, adaptation, and integration for Skype. And revenue.

Skype As A Platform - Slide29

P.S. I'm sure this is both incomplete and in error on some points. I don't know if this is on Skype's roadmap; they're not telling. This seems to me to be as close as we can get until Skype shares more of their "platform" plans. Please correct me if you have specific information that could improve my diagrams and explanations of things as they are now.

P.P.S. How would you use a service like this? And how much would you pay (thinking metered service like Google, Amazon, and Voxeo cloud services)?

See also:

Labels: , , , , ,