Weekly reading

Using Skype

Using Skype for Pain Management and Treatment of Chronic Pain. A hands-off therapy works just fine via Skype webcam. Alternative Health Journal.

50 Awesome Ways to Use Skype in the Classroom. It's an awesome list by/for teachers. Teaching Degree.org blog.

Soldiers head to war, Skype their mothers. "I'll Skype as much as I can. But Mom would like me to call every day, all day long, Skype every day, all day long. It doesn't exactly work that way," joked SPC Forney. Capital News 9, Albany, New York.

The World Mind Network advocates Skyping to improve the world. One conversation at a time.

Paris rolls out free Wi-Fi hotspots. The better to Skype with coffee. Click here to find the free hot spots in Paris.

Too Much Information.

"Skype or not to Skype, that is the question. But answering it invokes a larger conundrum: how to perform triage on the communication technologies that seem to multiply like Tribbles — instant messaging, texting, cellphones, softphones, iChat, Facebook, MySpace, Twitter; how to distinguish among those that will truly enhance intimacy, those that result in T.M.I. and those that, though pitching greater connectedness, in fact further disconnect us from the people we love." New York Times Magazine.

Our community

Call for Papers: Digital ID World, September 2009, Las Vegas.

My rambunctious Call for Speakers at the Emerging Communications Amsterdam to be bold and visionary. 

Congratulations to Ken Camp, communications community leader extraordinaire and a heckofa nice guy, for joining the eComm team.

Charge for online news like SkypeOut does for calls: simple, prepaid, microcharges, no risk. So says James Fallows to Atlantic Monthly.

VoSKY PBX-Skype gateways are certified for Mitel PBX switches. Skype trunking to cut costs. This increases VoSKY's distribution.

Live Web, Real Time . . . Call It What You Will, It’s Gonna Take A While To Get It. Mary Hodder calls for better discovery and effective filters in live search. Mary's one of the early social media thought leaders and a pioneer in real time search.

Jajah connected its 1,000,000,000th call. Billionth. Jajah powers the voice parts of services like Yahoo! Voice, eHarmony, Jangl, Plaxo, Joyent, Callwave, Bitwine, iotum and Chumby. Just think: Skype walked away from this business two years' ago.

The Nokia N97 showed up in US stores last week. Did you find Skype preinstalled? Anyone? Anyone? Not due until Q3, but we can hope.

Skype seems to be running OK in Iran, assuming you can get online.

tags: skype, ecomm, vosky, gateway, jajah, n97, nokia, skypeout, pricing

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Skype for iPhone 1.1

Update. Skype for iPhone 1.1.0.91.

Adds voicemail, sending SMS, and localization for Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Simplified Chinese, Spanish, Swedish and Traditional Chinese as well as English. Skype displays the language in your iPhone-wide settings.

Download from the iTunes Store.

tags: skype, iphone, download, release, 1.1.0.91, sms, voicemail, mobile, apple

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Skype for Windows Mobile 3.0 Gold

Download Skype 3.0 for Windows Phones. Current version: 3.0.0.256 (gold). Release date: June 29, 2009 (beta started in March 2009). New features: Send files Skype-to-Skype, Send texts (SMS). WindowsForDevices summary.

tags: skype, windows, windows mobile, download, release

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

GigaOm: No Skype for Palm Pre yet.

"As things are evolving quickly in this space, we will continue to keep our eye on Palm’s Pre and webOS platform, which seems to be getting good traction in its first weekend. But we have nothing to announce at this time" a Skype spokesperson told Jennifer Martinez per her Skype: No Palm Pre App for Now report.

Of course, if Skype opened up their Skype Lite server farm as a platform, developers could build their own Skype clients for the Pre.

tags: skype, palm, pre, palm pre, webOS, mobile

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Yahoo! Messenger for iPhone 1.1 adds a landscape keyboard

Yahoo! announced an update to Yahoo! Messenger for iPhone. download on iTunes or update from the App Store. Some bug fixes, the landscape QWERTY keyboard, and a new feedback form.

There's still room to grow: no voice or video chat, no making or taking phone calls, no chat rooms or multichat, no gateway to Yahoo!'s IM partners (Windows Live Messenger, AIM, Lotus Sametime), no file transfer, no Yahoo! address book.

Yahoo!'s mobile messenger line also includes Y!IM for Sidekick, BlackBerry, and other phones.

screenshot credit: Yahoo!

tags: yahoo, yahoo!, y!messenger, messenger, iphone, download, mobile

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

When Skype Goes Mobile: INQ1

Guest post by Martyn Davies, News Editor at VoIP User,  Principal Consultant at Dialogic, Podcaster at Blue Box: The VoIP Security Podcast, and contributor to the Voice of VOIPSA blog. @martyndavies on twitter.

The INQ¹ is the third generation of phones from the “3” network (Hutchison 3G) that has Skype integrated into it. The INQ1 is designed and made by a division of 3, so the handset is currently for 3 only, and more handset models are expected to follow this year. On 3, Skype calls are free, which means that INQ1 to Skype (on a PC/Mac) calls are free as well as INQ1 to INQ1. 3 also offer flat-rate data (even for prepay customers), and this gives a lot of freedom to use IM and social networking without the bill worries.

Brushed, Bright and Vibrant

The INQ1 comes beautifully packaged in a cuboid box with a Japanese painting design. Opening the box you see the handset itself (in my case silver, there is also a matt-black version), with all the cables, power supply and so on underneath. The handset itself has a brushed metal case and feels strong and substantial; the screen is bright and vibrant, and the sound is good and loud. The handset is quite thick because it has a slider that reveals the keypad underneath. The slide action is strong, and tactile. The keylock is automatic when you shut the handset.

I won’t go in to the full specs, as they’re available on the 3 website [editor: inserted following this review], but it has an adequate camera for still/video (with comparable quality to my Nokia E71, although without flash).

A stereo headset is provided for hands-free and music listening, although unfortunately this has quite an ugly connector that goes into the side, making the phone less easy to put in a narrow pocket. There’s one connector for everything, a mini-USB that accepts the power supply, data cable and the headphones. It has 3G data (HSDPA) and can be used as a PC modem (tether), via cable or Bluetooth.

It also has a micro-SD slot, so you can store quite a bit of music or photographs/videos.

Social Mobile Software

The key feature of this handset is obviously the integration of Skype and other social networking features. 3 have been pushing this hard with the Skype (S1, S2) phones, and the INQ1 is offered with the same free calling to Skype contacts. The Skype client in this phone works well, and offers presence, IM and calling as you would expect. The only niggle I had was in the implementation of Skype chats, which seemed to want to open a new chat window every time someone posted to the chat.

Once you have logged-in with your Skype credentials, the client offers to integrate the contacts into your address book. In fact it does this trick for Facebook (FB) too, and this turns out to be a very compelling feature of the INQ1. Once done, all of your contacts appear in the same contact directory, with an icon to show which social network each contact comes from. There is also a ‘favourites’ list; so it is possible to make a preferential list of your ‘real-life’ friends, so that you don’t get swamped by FB and Skype contacts if they number in the hundreds. When you receive a call, caller ID is used to match up with the FB list, so the handset can display the photo of your friend downloaded from FB.

A further integration feature is that all the messaging inboxes also appear in a single list. The Messages screen shows you inbox (= texts), FB inbox (also pokes and requests), Skype chats, Windows Messenger chats and email. It’s great to have that all in one place. The email is slightly schizophrenic, in that 3 offer an email aggregator (to pull emails out of existing accounts), but there is also the separate Gmail application.

There are other useful applications too. In addition to Gmail, there is Google Search and Google Maps (a cut-down version with no location features). The music player is quite useable, and can log-on to your Last.fm account and ‘scrobble’, i.e. tell the world in real-time what music tracks you are listening to. The web browser works well, and I find that I use it a lot in ‘landscape’ mode, as turning the phone sideways does switch the display. This landscape trick also works in the music player.

Navigation between applications uses a side-button (the ‘switcher’) that controls a horizontal app ribbon at the bottom of the screen. You can quite happily run multiple apps (e.g. browser, Skype, music player) and switch between them quickly and efficiently.

Most of my criticisms of the handset are really trivial: The FB font is incredibly tiny and (unlike the browser) couldn’t be changed using the +/- buttons; the landscape mode screen should work in all apps; the volume control wasn’t granular enough, and jumped to fast from quiet to “too loud”. Also, because I’ve been using Twitter a fair bit recently, it would have been nice to have a built-in app for that.

All in all, it’s a well-made phone with a lot of features of a smartphone for much less money (£80). I imagine this handset appealing most to people in their teens and twenties, and with these kind of features built-in to a prepay handset, I'm sure there will be a lot of interest.  3 is the smallest of the five UK mobile phone networks, but they’ve already seen that the Skypephones help retain the notoriously fickle prepay customers. What 3 are trying to do in this area of Skype/social software integration is still unique, and kudos to them for creating their own path among the mobile operators.

tags: skype, 3, hutch, Hutchison Whampoa Limited, hutchison, inq1, facebook, fb, mobile, handset, inq¹, review, uk

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

From 3's data sheet:

Overview

The INQ¹ handset is the next device to feature in our internet category and is designed exclusively for 3. It takes the principle of easy-to-use internet to new levels and is the world’s first fully integrated social networking phone. Purpose built for 3 customers in the UK this handset is designed to get the best out of the biggest and best 3G network in the UK.

Highlights

Internet services such as Facebook, Skype, Windows Live Messenger and Last.fm are deeply integrated into the handset, transforming the mobile internet experience that consumers are used to.

But rather than constrain internet usage with artificial caps on downloads we’ve created a new tariff which, for only £15 a month, provides UNLIMITED mobile internet access, UNLIMITED texts, UNLIMITED 3 to 3 calls and 75 cross network minutes. Or for £20 a month you can get the same deal, but with 200 cross network minutes.

Pricing Info

• £79.99 on PAYG
• Free on Mix & Match tariffs
• Free on the INQ¹ £15 and £20 tariffs

Key features:

• Advanced integration of Skype, WLM, Facebook and Last.fm, plus home screen widgets
• Integrated phonebook with Facebook status & profile picture, Skype and WLM presence
• Switcher key and menu carousel for easy navigation to major internet sites
• 3.2MP camera, 2.2” screen, and auto-landscape browser
• HSDPA 3.6Mbps technical spec, and pre-loaded with modem drivers making it a plug and play dongle
• Picture blogging; upload photos directly to Facebook

Full Specifications

• Size: 97 x 47.6 x 14.4 mm
• Weight: 110g
• Battery: 329 hrs (standby) 324 mins (talktime) application dependent
• Connectivity: Bluetooth A2DP, USB 2.0
• Camera: 3.2 Megapixel
• Network: HSDPA enabled
• Games: Java compatible - xgames preloaded
• Screen: 2.2”QVGA -262K colour TFT
• Memory: internal 50MB - external to 4GB (Note 1GB card supplied in-box)
• Music: MP3 player
• Integrated Facebook
• Integrated Skype
• Integrated WLM
• RSS support
• Widget support

See also:

• INQ1 flickr photo set

Can digital pipes handle swine flu epidemic spikes?

Pandemics change human behavior for millions of people. Our networks may not be ready for those changes.

Just stay home. Wash your hands. Advice from the US CDC for people at risk of the 2009 swine flu. Mexican authorities urge avoiding face-to-face contact in many-to-many places like hospitals, museums, theaters, cinemas (releases of X-Men Origins and Star Trek are postponed), churches, sports events, public markets.

 Working at Home. While television (or streaming video) might substitute in sports and music events, bringing other work home is harder.

• Can mobile phones and the Internet create alternatives for information, education, service, and entertainment workers?
• Can employers keep workers home?
• Can employers quickly offer full digital command, communications, collaboration, coordination, and control services to sites scattered throughout a city?

Online communities swarm in response to emergencies and threats. 9-11, Tsunami relief, Katrina, Mumbai invasion, Southern California wildfires had four stages.

1. Spreading alarms ("hey did you see?") through many online media to trigger swarming. today, this includes tags and #hashtags, improving discoverability and transmissibility of the event and the event's memes. People want to know more. As people flock to the news, they create an overwhelming amount of repetition and echo and noise. So people start... 
2. Organizing to improve/concentrate/filter information. People want to make sense of the spew. At the start people create new topical blogs, email lists, facebook forums, YouTube channels. Volunteers transcribe television and radio reports, retweet headlines and commentary, timelines of government responses. In short filtering, digestion, and meaning step in. Then people want to help other people (and themselves). So you see
3. Online serves offline. Volunteers build specific services connecting online news/community to local people/places/activities. For Tsunami relief I participated in an instant call center via Skype community volunteers. Other services put together online databases of victims, or geomashups of hotspots, or fundraising projects, or medical information.
4. Aftermath. People are helped, most of the online world goes back to their lives, and some of the legacy systems persist to serve those still concerned or affected by the event.

By contrast, people shun common places and take refuge in their homes in a biological outbreak/epidemic/pandemic.

This creates new problems.

• Stage Leapfrogging. Surprise! Step 1 (alarming, swarming) will take place in hours. You'll move immediately to Step 2, managing information overload. You could wake up having missed your chance to shape your community's and business's response. Or first access to preventive measures. 
• Social Infrastructure Demand Scales. While millions are affected by most major disasters, pandemics could affect hundreds of millions, especially those in big cities where people congregate. Is twitter ready for 100 million new users? Facebook? CDC.gov? Amazon and Google cloud computing?
• Infrastructure Demand Shifts Home. Capacity is in the wrong place. Are the nation's ISPs ready to move data to residential pipes at workplace speeds, without residential caps, all day, every day? How fast can mobile carriers supplement residential coverage? Who would fund this buildout? Can we beef up the last mile faster than an epidemic spreads? Can we allocate resources based on where an epidemic hits first and worst, instead of using pure market forces?
• Cannot Filter Meaningful Signal from Abundant Noise. Today's tools don't help people consistently and reliably pick the vital, life changing information from the ordinary. So you'll miss product recalls, medical updates, neighborhood alerts in the lossy spew of mailing lists, social updates, and newsfeeds. Would you trust your family's life to a #hashtag ?
• Local Focus Without Local Filters. Many of our systems depend on hundreds or thousands of people looking intently at one topic. What happens when we have must hyperlocalize news and community? The ratio of participants-per-topic falls fast as people focus on their own lives, their own work, their own neighborhoods. Does your block have enough people updating the network so the social network benefits kick in? We clearly don't have tough, accurate filters/readers to help us focus by:
  • Geography (streets, blocks, buildings, neighborhoods),
  • Topic (all those people who might have congregated at baseball games, pubs, museums, city hall), and
  • Occupation (by employer, workplace, team, process, project, agency)
  • Clinic (chains of information, care, supplies, volunteers, alerting)
• Service Gaps. The digital divide has dramatic health effects on the poor, homeless, and underclasses. Tens of millions of the vulnerable are without mobile phones, email, or any frequent internet access. How do you connect offline people to online services?

What can we do to prepare?

See also:

• Ushahidi: Emergency Information Patterns and Thoughts on Swine Flu
• US: PanedemicFlu.gov, CDC.gov/swineflu
• UK: Health Protection Agency
• NYTimes: Swine Flu Cases Map
• HufPo: Swine-Flu News Channel
• iPhone: Swine Flu Tracker
• Google: Flu Trends
• Flu Fashion N95 masks

photos credit cc:by Randal Sheppard 

tags: skype, H1N1, google, wireless, mobile, isp, breakout, epidemic, pandemic, disaster, disasterplanning, infrastructure, disasterpreparedness, scenarios, flu, influenza, swineflu, cdc, who, hyperlocal

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

A few shots from the Skype party at CTIA Mobile 2009

Company parties at tradeshows have messages. Skype's Wednesday night party at last week's CTIA Mobile 2009 event had a few.

• Fruit: Celebrating the launch of Skype for the Apple iPhone and announcement of Skype Lite for the Blackberry. Without permission to use the logos, Skype had the two fruit (apples, blackberries) on murals, in staff wigs, inside furniture, in cocktails, in ice sculptures, and in deserts.
• Circus: Performers from Cirque du Soleil (or something similar) performed throughout the evening, on stage and intimately. Jugglers, strong men, gymnasts, acrobats, mimes. Buxom hostesses in dramatic wardrobe spent an hour learning how to demo Skype for iPhone and four hours in makeup. Message: excitement.
• Ice: Skype ice sculptures decorated a Bellagio ballroom. An ice tower at the entrance, an ice pool table (along with pool cues and billiard balls) on the terrace, and a large monument in a lounge area. Message: we're showing our money.

Everyone there had a great time. Good food, smart people, pleasant music quiet enough that you could talk them, warm weather, and elbow room amid garishly over the top decoration and eye candy.

This was the first year Skype showed up in force at CTIA Mobile. The party was spoils of Skype's war as the company moves into mobile telecom in a big way, with high margins, high growth, increased share, and sustained profits.

After the circus acts, Scott Durchlag introduced Skype's first television commercial. 

A six foot tall ice tower in the Bellagio hallway.

 

A full size pool table cast in ice. Folks played for hours, even as it melted. The far right pocket was a sure thing as it warmed up first.

This large ice statue overlooking the courtyard was filled little apples, symbolic of the iPhone.

After the party, the ice crew dismantled the Skype sculptures.

Heavy, massive ice blocks.

Skype carted off in pieces.

I asked several CTIA Mobile alumni if the event was overkill. They all said it was a shout out to the mobile carriers that Skype was here in a big way and here to stay.

My take: Old school B2B industry marketing. Just one deal with any of dozen heavyweights there will pay for Skype's party, press conference, Showstoppers press event, and sponsorship of the VIP Lounge at the Las Vegas Convention Center.

tags: skype, party, ctia09, ctia, citamobile09, bellagio, lasvegas, vegas, marketing, promotion, april, blackberry, apple, circus, iphone, tv, commercial, advertising, ice, fruit

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Mobile Skype for Vampires

From the product pitch: "We'll bundle apps for the market to sweeten the attraction of mobile Skype for Vampires."

tags: skype, vampires, mobile, location, skypeforvampires, skype4vampires, s4v

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Download Skype app for iPhone 1.0.1 from iTunes

Download from iTunes app store.

Unless you're from Canada. "THIS APPLICATION IS NOT AVAILABLE IN CANADA AND THE USER WARRANTS THAT THEY CANNOT DOWNLOAD THE APPLICATION FROM CANADA."

tags: skype, itunes, app, apps, store, download, iphone, itouch

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Hat tip: Clive and Steven from the 3rd Party Skype Software public chat.

+iPhone: Updating the Skype Product Family mindmap

Added Skype for iPhone to the Mobile Software branch of the Skype Products mind map.

UPDATE: 30 March 2009: Added Skype For SIP, Skype for iPhone, Skype co-brand clients, Skype for Asterisk SDK. Changed from eBay extension to eBay toolbar.

tags: skype, iphone, products

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Skype for iPhone – the screenshots

Slide show: (screenshots below)

Splash screen:

Connecting:

Contact list:

Contact profile:

Recent conversations:  

A chat:

Calling:

In a call, speaker on:

In conference call:

Conversation history:

My profile:

Set profile picture:

screenshot credit: Skype.

tags: skype, iphone, screenshot, screenshots, pictures, apple

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Skype offers SMS voicemail notifications: good idea, poor execution

Basic voicemail is so 1980s. Now SpinVox transcribes voice messages and alerts you, for a fee, when you get Skype voice mail. Set up your Skype voice mail alerts here. This is a great idea. I love anything that improves voice messaging freshness, accuracy, speed, comprehension, searchability, and context.

Sadly, this Skype implementation fails to deliver the minimum quality, reliability and affordability to be a useful market test. Eight problems:

First, Skype's SMS alerts will cut off transcripts.

SpinVox is famous for its voicemail transcription. Yet this offering is limited to no more than three SMS alerts. That's too little for half of voice mail messages.

SpinVox says “the average voice mail deposit is 18 to 22 seconds.” Let's say people speak 150 words per minute. That's about 50 words in 20 seconds, 250 characters at 5 characters per word.

Three alerting SMS messages at 140 characters is 420. Let's reserve 25 per message for identifiers (something like "SpinVox Skype Alert 1 of 3"). That leaves 345 for the payload.

Let's say it might take 100 characters for the intro voice mail metadata: sender Skype name or caller ID, receiver Skype name, length of message, date/time sent. That leaves 245 characters for the transcript.

So with 250 characters available and 245 needed, that should be enough, right?

It's not enough. Averages blend higher and lower numbers. If normally distributed, maybe a third to half of your messages will be severely cut off as users speak longer than the mean.

Failure to give me the whole message one third of the time, combined with transcription error rates, creates an unreliable experience.

Second, email alerts don't include transcripts.

Huh? Really? This would be immensely useful!

Third, I'm forced to choose between email and SMS alerts. I don't know in advance which will be the best way to reach me. Why force me to choose? And why can't I have multiple email addresses for alerts? Or alert other Skype users?

Fourth, no Skype chat notification.

Huh? Really? Vipadia can set up a Skype chat bridge for you.

Fifth, it costs too much: $1.50 per voice message.

I'm assuming nearly all voice mails will take three texts. Including SpinVox translation (about $0.20), sending Skype-to-SMS ($0.13 USA-to-USA), and receiving SMS ($0.20), most voicemail alerts will cost me $1.50.

For active Skypers, those who use SkypeIn and get voice mails every day, this adds up.

Sixth, no full transcripts of voicemails.

You have SpinVox! Use them! Send me full transcripts of voicemail by email, by browser, or in chat. Searchable, downloadable, persistent archives make voicemail useful and actionable.

Seventh, no videomail support.

Does Skype offer videomail? Not now. When Skype does, SpinVox should transcribe videomail too.

Eighth, no live call transcription.

Voicemail alerting and transcriptions treat a pain point. There's opportunity in transcribing conference calls the millions using Skype for collaboration, coordination, meetings, recruiting. As transcription costs fall, they are becoming standard meetingware.

I'm glad Skype and SpinVox are working together, finally. This initiative gets so many small things wrong; I can't imagine it meeting any commercial success as it's scoped now. So iterate quickly, please. Find a sweet spot and a vision.

Technorati tags: skype, spinvox, transcription, alert, alerts, alerting, sms, texting, voicemail, videomail, transcribe, messaging

News release follows:

SpinVox powers first Skype voicemail to text

LONDON and LUXEMBOURG, Mar. 03, 2009 - SpinVox, the global leader in voice to content messaging and Skype, announces the availability of voicemail to text conversion for all Skype voicemail users today. SpinVox conveniently converts voice messages to text in English, Spanish, French and German. The messages are then sent by Skype as an SMS text directly to a designated mobile phone for users to read.

Skype users can now benefit from instant ‘visible voicemail’, and never miss those important calls from friends or colleagues when they are away from Skype. Recipients of converted voicemail messages can listen to the full voice message by either signing into Skype or by calling their Skype To Go number*. As well as being able to receive voicemail as text via SpinVox, Skype users may choose instead to receive voicemail notification via SMS or for free by email.

“Skype is the first internet communications software provider to deploy SpinVox, further reinforcing our position as the only provider of voice to text messaging services which are used daily by millions of people on five continents,” says SpinVox co-founder and CEO, Christina Domecq. “Our user base has grown over twenty-fold in the last 12 months and bringing Skype’s voicemail subscribers on board will accelerate this trend.”

“Using SpinVox gives our users added flexibility and convenience over their Skype voicemails, said Mike Bartlett, director of product strategy at Skype. “As people continue to spend more time on the move and on their mobile devices, people want to take their Skype conversations with them. SpinVox is a great option for our users to save time on checking their Skype voicemail and receive messages immediately sent to their mobile phone.”

It’s easy for Skype users to set up voicemail to text from their account page, by simply registering a mobile phone number. Each voicemail to text conversion will cost €0.20/£0.17/$0.25 plus the cost of sending an SMS at standard low Skype rates. Additional SMS charges – a maximum of 3 - may apply depending on the length of the voicemail message.

All payments are made fuss-free through Skype Credit. Users have a choice to set a limit on the number of voicemail conversions received per day and to receive messages from people only in their contact list to help them manage their Skype credit. An email notification will be sent if that limit is exceeded. For more information please visit http://www.skype.com/go/voicemail-to-text.

About Skype

Founded in 2003, Skype is revolutionizing the way people communicate around the world.  Skype has more than 405 million registered users globally who use Skype software to communicate for free through voice and video calls as well as instant messages.  Skype generates revenue through its premium offerings, such as calls made to and from landlines and mobiles, voicemail, call forwarding, and SMS.  Skype is used in almost every country on Earth, and people have made more than 100 billion minutes worth of free Skype-to-Skype calls.  Conversations over Skype can take place on computers, mobile devices and Skype Certified™ hardware. Skype certifies and sells hundreds of hardware products from more than 50 partners, and works with hundreds of third-party developers who have created plug-ins to extend Skype’s functionality.

Skype is an eBay company (NASDAQ: EBAY). Learn more and download Skype at www.skype.com.

Access to a broadband Internet connection is required. Skype is not a replacement for your traditional telephone service and cannot be used for emergency calling.

Skype, associated trade marks and logos and the “S” symbol are trade marks of Skype Limited.

About SpinVox

SpinVox® is the world's largest privately-held speech technology company, providing the only voice to text messaging services which are used daily by millions of people and whose user base has grown over twenty-fold in the last 12 months.

Through significant innovations in voice and network technologies which are protected by over 60 patents worldwide, SpinVox has converged the two most natural forms of communication - voice and text - to create the fastest-growing form of messaging: Voice-to-Content™.

SpinVox services are available directly on www.spinvox.com and through leading carriers and through new media, Unified Communications and other service providers globally.

Implemented as a carrier-class hosted network feature, SpinVox is proven to able to easily create value from everyday user behaviour using voice and deliver rapid and easy implementation of low input, sustained high reward services.

At the heart of SpinVox is its ground-breaking Voice Message Conversion System™ (VMCS), which works by combining state-of-the-art speech technologies with a live-learning language process.  Developed by the Cambridge, UK- based SpinVox Advanced Speech Group; VMCS now serves users across five continents in English, French, Spanish, German, Portuguese and Italian.

SpinVox is now live with Alltel, Cincinnati Bell, Sasktel, Rogers Wireless, Telus, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Skype and Livejournal.

###

*Skype To Go is currently available in Australia, Chile, Denmark, Estonia, Finland, Ireland, New Zealand, Poland, Sweden, UK, and the U.S. For more information about Skype To Go visit www.skype.com/go/skypetogo

SILK performs better

Skype's been saying its SILK audio codec is better than others. They released some data today supporting their claim.

Key measure is Mean Opinion Score, which compares sound as perceived before and after processing. Higher is better, greater fidelity.

In this chart, the codecs are tested at low bitrates (hard, on the left) to high bitrates (easy, on the right). Lots of bandwidth makes it easy to replicate sounds. SILK does better even at dial-up speeds, and SILK climbs in quality with even a little extra freedom. 

That's with clean bandwidth.

SILK does well even with bad connectivity. This chart shows Skype degrades more gracefully than other codecs, twice as well as the popular free open source Speex codec and better than the Adaptive MultiRate WideBand (AMR-WB) speech codec. 

Three things contribute to SILK's attractiveness:

• It's written in fixed point ANSI C, so it will run efficiently nearly anywhere.
• It quickly adapts to changes in sample rate, network quantity/quality, and CPU resources. This minimizes audio artifacts and preserves quality.
• Low delay frees up other parts of a system, cutting latency. SILK only needs 25 ms (20 ms frame size + 5 ms look-ahead). 

SILK does double duty with non-speech media. Skype's codec also works at music quality. Systems that stream music, television, movies, or ambient audio (games) will be able to use SILK.

Signal processing takes up huge overhead on mobile phones. As SILK moves from software to firmware, Skype suddenly takes up less memory, CPU, and power. Users get longer battery life, less heat, less latency. This would be a big win for Skype's mobile strategy. Skype would work on much dumber, cheaper, ubiquitous smartphones: a vastly larger market.

Notes from the data sheet:

MOS (Mean Opinion Score) listening test was performed for Wideband speech signals by Dynastat, an independent 3rd party laboratory. Confidence intervals (95%) are +/- 0.1 MOS. All bitrates are measured and averaged over frames containing active speech. SILK and Speex were run in the highest complexity mode. Packet Loss and Office Noise tests were done with all codecs running at 18.25 kbps.

See also:

• Skype will license its superwideband codec for free (Skype Journal)
• Skype for Windows 4.0 Gold: Blog Coverage (Skype Journal)
• SILK: Skype's New Audio Codec Sets New Performance Standards for Voice Conversations (Skype Journal)
• The true beginning of wideband telephony adoption? and Graves On SOHO VoIP » Peace In VoIPland: Bridging the SIP & Skype Kingdoms  (Michigan Telephone, VoIP, and Broadband blog)
• Skype’s SILKen bear hug (Alec Saunders)
• Skype at eComm 2009: Royalty Free Licensing of SILK Codec (VotW)
• Skype Gives Back to VoIP (Voxilla)
• Skype Gives Away SILK Codec - Has Wideband Telephony Finally Arrived? (Tom Keating)
• Skype to let competitors license speech codec for free (Brad Linder)
• Skype To Give Away New SILK Audio Codec (Michael Arrington)

tags: skype, silk, codec, mos, wideband, superwideband, speex, AMR-WB

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Skype will license its superwideband codec for free

SILK is making Skype sound great. Literally sound good to human ears. Today Jonathan Christensen announced Skype will license their SILK audio codec binaries freely, broadly, without royalty, and without ties to Skype products.

I was wrong. The codec license will not be open source. Audio codecs only.

It's early. Details are firming up on which platforms will be available first. Skype is still determining the signal processing partners who will release SILK optimizations for those platforms. License is still with lawyers.

Skype spent millions buying the talent and building the technology behind SILK. Why would Skype give up a competitive edge? I can think of a short term reason and longer term one.

Short term, Skype needs gear built to support the high fidelity of the Skype network. When SILK is comes on mobile phone chips, for example, Skype won't have to consume as many CPU cycles, chew up as much power, or run as hot. When SILK comes as an ASIC core, companies that make webcams, headsets, microphones, speakerphones, skypephones, webcamphones, and all the other ways we get our voices in and out of Skype will reproduce our voices in high fidelity.

Longer term, Skype's platform strategy calls for interop. To make that work, Skype will need to make available some of the components you find in a Skype client. Audio codecs, like SILK. Video codecs, like the ones Skype licenses from On2. Security components. When Skype is ready to offer developers the ability to build Skype into web apps, look for more sharing and licensing.

Get in the queue for early release: email SILKSupport@skype.net with subject "SILK Binary SDK Request".

Technorati tags: skype, silk, codecs, codec

Skype-XMPP IM Gateway: open source Karaka demoing at eComm

Vipadia's Karaka open source software is another reason to go to this week's Emerging Communications Conference (20% off with 'skypejournal' discount code).

The Karaka libraries manage Skype farms (many instances of Skype running in a data center) and bridge chat users to the Skype network through XMPP applications.

Skype farming is part of building a gateway. Fring, iSkoot, Eqo, Ribbit, IM+ and anyone else who wants to offer Skype chat, Skype presence, Skype profiles and other Skype data must have a gateway. Karaka helps you build your farm management system.

Neil Stratford, Vipadia's CEO, said "we needed the gateway to support our ClackPoint service - as a building block it seemed that it would be more widely useful, so we decided to release it publicly."

 

Scope of a generic Skype gateway?

• Instance lifecycle management: creating, monitoring, and closing instances of Skype.
• Instance virtualization: running your Skype instances on many servers/blades so you scale to meet demand.
• Multisite hosting: minimizing latency (speeding up round trips) by routing conversations to the closest server with available resources
• Skype client configuration:  streamlining instances to avoid using a computer's memory, cpu and bandwidth, and to avoid memory leaks.
• Session management: mapping outside clients to sessions in your gateway, even when they have flaky connectivity.
• Security: the usual, but more so.
• Modeling: associating Skype's data models for people, groups, chats, calls, to your own software and APIs.

What Karaka does and doesn't do:

• Instance lifecycle management: Yes.
• Instance virtualization: Yes. 
• Multisite hosting: No. You can use DNS SRV record load balancing to different sites. 
• Skype client configuration:  Defaults to a basic config, but you can script your own.
• Session management: Yes.
• Security: Up to you. "We have an API to enable encrypted transmission of credentials, but otherwise we rely on the security of the associated XMPP infrastructure."
• Modeling: Yes for those elements in the XMPP definition, No for SIP call elements.

In English:

Look at Vipadia's GPL'd libraries when you want to build a gateway to Skype, to have Skype inside your product or service.

The news release.

Vipadia is pleased to announce the release under the GPLv2 of Karaka, the open-source XMPP-Skype Gateway.

Existing Skype interconnect solutions focus on bridging voice even though the primary use of Skype is for instant messaging and associated presence data. Interconnecting with Skype messaging and presence has been a major stumbling block for many who wish to offer Skype interconnection to their network. Karaka bridges the XMPP and Skype clouds, removing this stumbling block by converting Skype messaging and presence to the popular XMPP protocol as used by, e.g., Google Talk.

Karaka is a scalable distributed XMPP transport that bridges instant messaging and presence between a user's XMPP and Skype accounts. In addition to full presence and instant messaging exchange, it also automatically detects Skype multi-party conversations, elevating them into XMPP conference rooms.

Karaka implements the XMPP standards XEP-0100 for gateway support, XEP-0045 for multi-user chats and XEP-0144 for roster exchange.

Karaka is licensed under the GPLv2 and is hosted on Google Code at <http://code.google.com/p/karaka/>. For more information visit <http://vipadia.com/products/karaka/>.

Vipadia <http://vipadia.com/> is a Cambridge, UK based startup that creates and innovates in the field of IP communications, specialising in Voice, Video, Messaging and Presence over IP.

Karaka uses the Skype API but is not endorsed or certified by Skype.

tags: skype, vipadia, karaka, code, platform, platforming, xmpp, ecomm09, ecomm, gateway, opensource, bridge

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diagram credit: Vipadia

Skype to announce… something? at eComm09

Skype strategist Julien Decot is off the 2009 Emerging Communications Conference speaker list and Skype GM Jonathan Christensen has an announcement to make. Mr. Christensen's keynote is described as:

Codec Evolution and Industry Proposal (Plus Skype Announcement)

The PSTN has been bandwidth limited from its inception. This was done to keep equipment costs down. But is 3kHz really enough to get your point across? Wideband audio has emerged in services like Skype and with today's low cost, silicon based manufacturing and the move to all IP transmission there is an opportunity to finally break through the POTS bandwidth barrier. Jonathan will discuss the complex audio codec landscape and put forth a proposal for how we [the Industry] can make wideband audio ubiquitous.

Let's parse this and madly speculate where Jonathan's going.

The PSTN has been bandwidth limited from its inception. This was done to keep equipment costs down.

The public switched telephone network (PSTN) cuts off your speech's top (high notes) and bottom (low notes). While some microphones and speakers, like those used by musicians, capture everything, most equipment in mobile phones, landline phones, speakerphones, or even Skype phones captures just enough of your sound to be understood.

But is 3kHz really enough to get your point across? Wideband audio has emerged in services like Skype

Wideband audio restores the lifelike quality of sound by capturing and playing more of your sound's natural highs and lows. Skype's new SILK codec, which moves sound between Skype and your computer, and between Skype and other Skype users, is a wideband codec. Incredibly vivid sound.  

and with today's low cost, silicon based manufacturing

Putting software into a chip... SILK codecs as semiconductor "cores"? A core is a readily usable bit of software already rendered in the software language of chip programming. Everything electronic has some sort of chip in it, from radios to cars. Pre-built cores make it fast, cheap, and easy to drop new features into your product. "SILK Inside"?

and the move to all IP transmission

Most mobile and landline phone companies have switched their plumbing from analog to digital to Internet Protocol.

there is an opportunity to finally break through the POTS bandwidth barrier.

POTS (plain old telephone service) is basic phone service, the one with the 3kHz bandwidth limits. Could the breakthrough be offering SILK Inside in the routers PSTN services use? In mobile phones?

Jonathan will discuss the complex audio codec landscape

Ummm. I haven't a clue. But Jonathan should know; he's been working in the codec business for years. 

and put forth a proposal for how we [the Industry] can make wideband audio ubiquitous.

If you want something ubiquitous, you have to take away cost and risk. Sounds like open source to me.

So, again, this is me guessing what Skype will announce and all errors are mine:

1. Skype will release SILK with an open source license.
2. Skype will partner with an ASIC semiconductor manufacturer to release SILK in VHDL (or another chip design language).
3. Skype has partnerships with Cisco, Motorola, Nokia and other companies to use the chips in networking products and mobile handsets.

Let me make another assumption. Skype will announce a public platform in 2009. So people could make their own Skype clients or build Skype into their own products/services. To make that work, Skype needs to share codecs and encryption with developers. Licenses could be for packaged software or for open source libraries. I'm betting on open source for the codecs and shrinkwrapped for the encryption.

What's your wild guess?

Unlike death and taxes, mobile Skype is not certain

Vodafone, Orange, O2 and others will have to succumb to the market reality that the Skype offering is a win-win...
— Jim Courtney

Jim, you could be right, but I don't think so.

There's nothing inevitable about Skype having success with other carriers, Nokia or not. Nokia sales are down about 25% from last year and Nokia has negligible share of US markets. That's not a powerful position from which to bargain.

Skype had to sit down with 3 and negotiate terms, but Skype hasn't done much if anything with the other mobile carriers. Unlike 3, Skype@Nokia is a fête accompli, a take-it-or-leave-it proposition. The deal is a smack in the face to carriers who thought they had time to make their own Skype-killers, to wield lobbying power with regulators, to get their iPhone on and sell data plans without cannibalizing voice revenue.

Do you really think a year of 3 making a little coin will be enough to convince ranks of mobile execs to abandon strategies they just spent years and career capital to put in place? Do you really think they are excited about the chance to partner with an auction company that's been sucking the profit out of international calling and undercutting broadband voice pricing?

They are wedded to their value-added projects ("you don’t want to be just a dumb pipe do you?"), and Skype isn't even on the menu.

The opportunity for an upside and the threat if they don't sign on had better be overwhelming for them to risk their jobs, their shareholders' ire, and this quarter's cashflow. Skype's mobile bizdev team has a hard job ahead, and acceptance any time soon is far from certain.

Monday reading

Business

Skype's 2008Q4 contribution falls from Q3, but still profitable. (Jean Mercier)

20% off the Emerging Communications Conference with 'skypejournal' discount code. See you at the SFO Marriott this week.

UK's O2 and Orange oppose Nokia+Skype phones, T-Mobile support them, and Vodafone hasn't said. "if you spend upwards of £40m per year building your brand, you don’t want to be just a dumb pipe do you?" Sounds like hard bargaining to me. (P.S. Wishing/Branding you're not a dumb pipe doesn't make it so.)  (Mobile Today)

AIM for iPhone comes out. AIM Free is ad supported. AIM Paid is... price TBD. Now supporting multiple accounts and free SMS to people in your iPhone contact list. (Ars Technica)

Community in action

Eurojust retracts news release attacking Skype. "NOTE: This is an update of the press release issued on Friday 20 February 2009. Some of the information in this press release was issued prematurely and is therefore incorrect, as there is not yet an official case reported to Eurojust." If only the Sopranos or The Wire were still running. (Government Technology) SJ:Eurojust coordinating anti-Skype project; SJ:Evildoers trust Skype encryption, Cops seek more power

DataPortability.org calls for volunteers to fill a steering committee vacancy. One conference call per week until elections. [disclosure: I'm on the steering committee.]

Twitter Friends and the Influence of Influentials in Word of Mouth Marketing. On research performed by the HP Social Media Lab and explained by BT's JP Rangaswami. (Skillful Minds). Attention to statistics describing social conversation behavior can improve the choice of features in software like Skype.

Future visions

Theme for Supernova 2009 is "Change Networks." Think innovation/value networks but looking at how change propagates. December 1-3 in San Francisco.

Microsoft Office Labs vision 2019. Utopian vision, clutter-free, ten years' out, all feasible, if only for the wealthy. Videos and screenshots. (istartedsomething)

Marriage beginnings and endings

Father (Poland) gives daughter (Texas) away at wedding over Skype. (Killeen Daily Herald)

Ex-Wife Haunts House over Skype. (Ask Bossy column)

Deadpool: BT's Go!Messenger for Sony PSP

No more PSP-to-PSP voice and video calling with Go!Messenger, the product of a Sony Computer Entertainment Europe and BT Group joint venture. 

A year from its launch, too few people used Go!Messenger to justify operations. The service will end 31 March 2009.   

Skype is still available for the Sony PSP. Skype has scale advantages over Go!M: you are about 1000 times more likely to find someone you know within Skype's network. You have hundreds more devices to use, like mobile phones and PCs. You and everyone you know are that much more likely to have Skype dial tone.

Skype's scale advantage is so overwhelming that Skype wins even when BT offers video calling and video messaging and Skype doesn't. 

BT didn't rule out trying again. (Maybe with a flash solution based on BT's Ribbit platform?) Meanwhile, Sony is restructuring, bringing games, PCs, mobile electronics and software into one division.

tags: skype, sony, scee, bt, go!messenger, messenger, go, psp, playstation, portable, dialtone

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So you want an encrypted mobile phone?

Echelon Conspiracy opens today. An untraceable mobile phone shows up in the mail. And then the texting begins...

Echelon will be in some theaters this weekend. If we survive eComm's arduous schedule next week, and you're not going to CeBit in Hannover, maybe we can see it in the Bay Area.

P.S. Skype Lite was not included on this phone.

P.P.S. Can you name the phone used in the production?

tags: skype, mobile, fun, movies, echelon conspiracy, echelon, conspiracy, security, anonymity, privacy

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Freedom Wins Down Under

The Australian Communications Ministry's censorship scheme died in the senate today. Good on ya, Senator Nick Xenophon. Only you know if it was an open mind or reading the polls, but you stood up for civil liberties and the freedom to communicate against the Right Evil Stephen "Cleanfeed" Conroy.

Skype asks US LOC to legalize jailbreaking mobile phones

The Electronic Frontier Foundation (EFF for short) petitioned the U.S. Copyright Office to allow people to put whatever software they want on their mobile phones. This would permit working around copy protection. 

Computer programs that enable wireless telephone handsets to execute lawfully obtained software applications, where circumvention is accomplished for the sole purpose of enabling interoperability of such applications with computer programs on the telephone handset.

Apple doesn't like this, saying the petition is an attack on the iPhone business model.

Apple is opposed to the proposed Class #1 exemption because it will destroy the technological protection of Apple’s key copyrighted computer programs in the iPhone™ device itself and of copyrighted content owned by Apple that plays on the iPhone, resulting in copyright infringement, potential damage to the device and other potential harmful physical effects, adverse effects on the functioning of the device, and breach of contract. The proponents of the exemption have also not satisfied their burden of proof of showing harm to non-infringing uses of the copyrighted works protected by the technological protection measures on the iPhone.

Specifically, it seeks through the proposed exemption to clear the path for those who would hack the iPhone’s operating system so that a proprietary mobile computing platform protected by copyright can be transformed into one on which any third party application can be run, without taking account of the undesirable consequences that would ensue from the transformation. EFF’s submission offers no proof that this proposed transformation would actually increase innovation or investment in creative works...

In other words, if just anyone can download just any software without Apple's approval, then Apple's stranglehold over the iPhone software market would be broken. 

The Mozilla Foundation likes the exemption, saying iPhone users should be free to use Mozilla's browser instead of the one MicrosoftApple includes (consumer choice and control). They also say the exemption promotes open access to the Internet. When users cannot choose their browser software...

The choice in access means is equally important to an open web. today, all consumers do not have a lawful means of exercising their choices, because some devices are tethered to particular software chosen by the hardware vendor. As a result, it limits the means by which users can access and use the Internet. When this happens, consumers' experience of the internet – an open and public resource – is artificially constrained and unnecessarily defined by the hardware vendor because users are required to use that particular software in order to access and use the Internet.

Paraphrasing, when one company controls your browser, that company controls what you see, how you see it, and how you participate. You may trust that company, but you shouldn't have to.

Skype supports the exemption [full text below]. Skype says the freedom to install software powers the freedom to use your phone with different mobile carriers. They say copyright law shouldn't be used to keep people from switching telephone networks (locking) or from using the software they want (blocking).

And there's Skype's obvious self-interest:

Copyright law should not interfere with a user using his or her phone to run Skype and enjoy the benefits of low- or no-cost long-distance and international calling.

The comment period ended 2 February 2009. Next steps are Copyright Office public hearings in the next few months and published decisions later this year.

See also:

• Copyright.gov: Rulemaking on Anticircumvention 
• Previous rulemaking rounds: 2000, 2003, 2006.
• Notice of Inquiry (pdf) requests comment.

 

Full text of Skype's comment on the petition below:

Before the
COPYRIGHT OFFICE
LIBRARY OF CONGRESS
Washington, D.C.
In the matter of
Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies

Docket No. RM 2008–8
COMMENTS OF SKYPE COMMUNICATIONS S.A.R.L.

Skype Communications S.A.R.L. (“Skype”) hereby files these comments in support of the proposals to exempt from the prohibition on circumvention of access control technologies computer programs that enable individuals to use software applications of their choice on wireless telephone handsets and that enable individuals to use such handsets on wireless networks of their choice (Classes 5A–5D in the Notice of Proposed Rulemaking[1]). As discussed below, allowing consumers to use devices and software applications of their choice on wireless networks maximizes consumer choice and encourages innovation, and should not be restricted by copyright law.

Skype is a global software company whose software application allows its users to communicate with individuals around the world, either for free (when communicating with other Skype users) or at very low rates (when calling PSTN phone numbers). In less than six years since founding, Skype has revolutionized the voice calling market, giving hundreds of millions of users[2] an easy way of staying in touch with friends and loved ones and reducing their long-distance bills (particularly international-calling bills). The Skype software client marries the traditional appeal of voice calling with additional features such as video calls, instant messaging, file transfer, online payment, and so on. Like many software applications that use the Internet, Skype first became popular being used on wired broadband networks; however, its wireless software client is increasingly popular as wireless users seek the benefits offered by Skype including cheaper calls, online presence detection, etc.

Skype strongly supports open wireless broadband networks; i.e., wireless networks on which users can attach (nonharmful) devices of their choice (“no locking”) and use software applications of their choice on such devices (“no blocking”). In February 2007, Skype filed a Petition for Rulemaking[3] with the Federal Communications Commission (“FCC”) asking that wireless broadband networks be operated under these openness principles, in keeping with the FCC’s Broadband Policy Statement[4] and its seminal Carterfone[5] decision.[6] A few months later, the FCC adopted no locking and no blocking rules to a vital block of spectrum auctioned off for use by wireless broadband networks.[7]

Over the past several months, the nation’s wireless carriers have increasingly embraced the principles of open wireless networks — though their actions so far do not match their words. Wireless carriers and the handset manufacturers they strike deals with continue to employ various means to keep users from using devices and software applications of their choice — from terms of service to the software and firmware loaded on the handsets sold by the carriers. Where carriers and handset manufacturers allow the use of third-party software applications, such as Apple’s iPhone App Store (used on the AT&T network) or Google’s Android (used on the T-Mobile network), the carriers and handset manufacturers reserve the right not to permit the use of software applications that it deems harmful to its business. For example, while it is possible to install adaptations of VoIP applications on some smartphones,[8] carriers’ Terms of Service typically block more robust “end-to-end” VoIP products that use a wireless broadband connection rather than a narrowband connection that uses the carriers’ regular wireless voice minutes. The adapted versions of applications like Skype do not provide wireless consumers with the full range of innovative features that would be available if VoIP application developers were able to harness the full benefits of the wireless data plans that the consumers pay for.

Skype opposes any attempts to restrict the ability of individuals to use devices and software applications of their choice on wireless networks,[9] and, therefore, supports the proposals to exempt from the anti-circumvention provisions:

1. Computer programs that enable wireless telephone handsets to execute lawfully obtained software applications, where circumvention is accomplished for the sole purpose of enabling interoperability of such applications with computer programs on the telephone handset,[10] and

2. Computer programs in the form of firmware or software that enable mobile communication handsets to connect to a wireless communication network, when circumvention is accomplished for the sole purpose of lawfully connecting to a wireless communication network.[11]

These two classes of exemptions will ensure that copyright laws do not interfere with the no blocking and no locking open wireless network principles. Enabling wireless handset users to use their unlocked phone on a network of their choice and to use legally-obtained software applications of their choice on their handsets will ensure that they enjoy the benefits of choice and competition with respect to mobile software applications and handsets — not simply choice among wireless networks. Copyright law should not interfere with a user using his or her phone to run Skype and enjoy the benefits of low- or no-cost long-distance and international calling.

More broadly, users should be able to use their choice of devices and software applications on wireless networks rather than being limited to those devices and applications that are “approved” by the wireless carrier. Allowing end users to choose the devices and applications they use gives them access to a much wider array of devices and applications than would restricting their choices to those offered by wireless carriers acting as gatekeepers — particularly in instances where carriers restrict access to applications, such as Skype, that may threaten part of their business model. An end-to-end network, in which consumer choice is empowered, ensures that innovation occurs at the edges of the network where hundreds if not thousands of application developers and software manufacturers, rather than a handful of wireless carriers, can compete to meet consumer demand.

* * *

For the foregoing reasons, Skype supports the proposals to exempt from the prohibition on circumvention of access control technologies computer programs that enable individuals to use software applications of their choice on wireless telephone handsets and that enable individuals to use such handsets on wireless networks of their choice, i.e. Classes 5A–5D. Skype supports no blocking and no locking policies, and opposes any limitations on these wireless consumer empowerment principles that may arise from the DMCA.

Respectfully submitted,

SKYPE COMMUNICATIONS, S.A.R.L.

Henry Goldberg
Devendra T. Kumar
GOLDBERG, GODLES, WIENER & WRIGHT
1229 19th St., N.W.
Washington, DC 20036
(202) 429-4900 – Telephone
(202) 429-4912 – Facsimile
Of Counsel to Skype Communications, S.A.R.L.

Christopher Libertelli, Senior Director, Government and Regulatory Affairs – North America
SKYPE COMMUNICATIONS S.A.R.L.
6e etage, 22/24 boulevard Royal,
Luxembourg, L-2449 Luxembourg

Dated: February 2, 2009

Footnotes:

1. Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies, Docket No. RM 2008-8, 73 Fed. Reg. 79,425, 79,427 (2008).
2. Skype has over 400 million registered users worldwide.
3. Skype Communications S.A.R.L. Petition to Confirm a Consumer’s Right to Use Internet Communications Software and Attach Devices to Wireless Networks, RM-11361 (filed Feb. 20, 2007) (“Skype Petition”).
4. Appropriate Framework for Broadband Access to the Internet over Wireline Facilities, CC Docket No. 02-33, Appropriate Regulatory Treatment for Broadband Access to the Internet Over Cable Facilities, CS Docket No. 02-52, Policy Statement, FCC 05-151 (rel. Sep. 23, 2005).
5. Use of the Carterfone Device in Message Toll Telephone Service, 13 FCC 2d 420 (1968).
6. The Skype Petition remains pending at the FCC.
7. See Service Rules for the 698-746, 747-762 and 777-792 MHz Bands, Second Report and Order, WT Docket No. 06-150, FCC 07-132, at 88, ¶ 189–230 (rel. Aug. 10, 2007) (“700 MHz Order”).
8. See Bob Tedeschi, Phone Smart: Free Internet-Calling Services Join the Cellphone App Market, N.Y. Times, Jan. 29, 2009, at B5, available at http://www.nytimes.com/2009/01/29/technology/personaltech/29smart.html.
9. The only exceptions to open wireless networks should be for devices that harm the network and for restrictions on the use of software applications that result from reasonable network management practices.
10. 73 Fed. Reg. at 79,427, Class 5A.
11. 73 Fed. Reg. at 79,427, Class 5C. Note that Classes 5B and 5D are almost identical to Class 5C and are treated as such in these comments.

tags: skype, life, regulation, jailbreak, iphone, mobile, rights, fcc, copyright, copyright.gov, drm, freedom

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Eurojust coordinating anti-Skype project

In response to evildoers trusting Skype encryption and police seeking more power, Eurojust, the Europe's Union's judicial cooperation unit, set three goals last week:

1. Overcome technical obstacles to intercept Skype calls
2. Overcome judicial obstacles to intercept Skype calls
3. Prevent criminals from using Skype

"Skype remains interested in working with Eurojust despite the fact that they chose not to contact us before issuing this inaccurate report," a Skype spokesperson told TechRadar.
Skype's Brian O'Shaughnessy told National Journal Online "It is unfortunate that Eurojust chose to release this inaccurate report without first contacting us. Skype has extensively debriefed Eurojust on our capabilities and programs. Skype cooperates with law enforcement where legally and technically possible."
Heise Online reports a "trojan is one of the solutions being discussed for intercepting internet telephony before it is encrypted." 
From the Eurojust news release:

NOTE: This is an update of the press release issued on Friday 20 February 2009. Some of the information in this press release was issued prematurely and is therefore incorrect, as there is not yet an official case reported to Eurojust.

Ms Carmen Manfredda, acting National Member for Italy, will take the lead in coordinating a Europe-wide investigation on internet telephony (VoIP).
At the request of Direzione Nazionale Antimafia in Rome, the Italian Desk at Eurojust will play a key role in the coordination and cooperation of the investigations on the use of internet telephony systems (VoIP), such as “Skype”. Eurojust will be available to assist all European law enforcement and prosecution authorities in the Member States. The purpose of Eurojust’s coordination role is to overcome the technical and judicial obstacles to the interception of internet telephony systems, taking into account the various data protection rules and civil rights.
Background
Criminals in Italy are increasingly making phone calls over the internet in order to avoid getting caught through mobile phone intercepts. Police officers in Milan say organised crime, arms and drugs traffickers, and prostitution rings are turning to Skype and other systems of VoIP in order to frustrate investigators. Skype's encryption system is a secret which the company refuses to share with the authorities. Investigators have become increasingly reliant on wiretaps in recent years. Customs and tax police in Milan have highlighted the Skype issue. They overheard a suspected cocaine trafficker telling an accomplice to switch to Skype in order to get details of a 2kg drug consignment. Investigators are convinced that the interception of telephone calls have become an essential tool of the police, who spend millions of Euros each year tracking down crime through wiretaps of landlines and mobile phones.
Following a meeting with the judicial authorities in Milan, Italy, Ms Manfredda commented: “The possibility of intercepting internet telephony will be an essential tool in the fight against international organised crime within Europe and beyond. Our aim is not to stop users from taking advantage of internet telephony, but to prevent criminals from using Skype and other systems to plan and organise their unlawful actions. Eurojust will make all possible efforts to coordinate and assist in the cooperation between Member States”.

tags: skype, eu, europa, eurojust, police, mafia, privacy, security, events, voip, freedom

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In An Effort To Become Ubiquitous, Skype Partners with Nokia

Skype, the darling of PC-based Internet telephony, announced news today that will extend the company's reach beyond the personal computer. At Mobile Wold Congress in Barcelona, Spain, Skype announced a partnership with mobile handset maker Nokia whereby Skype software will be pre-loaded onto some NSeries phones starting in the third quarter of 2009.



The upcoming Nokia N97 will be the first Nokia handset to receive the Skype software. With Skype pre-loaded, Nokia NSeries users will be able to IM and call their Skype contacts using Skype's VoIP infrastructure, rather than via traditional GSM networks.

The Primitive Skype Mobile Experience Thus Far

For some time, mobile users have had ways of conducting limited Skype functions. For example, an older version of Skype has long been available for the Windows Mobile operating system. More recently, Skype has released 'Skype Lite' versions, which are essentially Java-based versions of their VoIP/IM software for a variety of mobile platforms including Nokia, Motorola, Sony Ericsson, Samsung, and LG.

Additionally, products such as iSkoot and hardware platforms such as the 3 Skypephone make it possible to have Skype IM/calling using mobile handset software. With the 3 Skypephone, users can make Skype-to-Skype without using their GSM minutes thanks to the iSkoot implementation UK mobile carrier 3 has arranged. The 3 Skypephone also allows one to see their Skype contacts' presence information within the phone built-in address book.

A New World?

The new Skype version that will be on Nokia handsets is a native version that will be tightly integrated with the Symbian operating system. In fact, Skype will be available via the phone's firmware. For those who purchase an N97 before Skype is released, an updated firmware will be made available.

With Skype will be integrated into the N97's address book, it will be possible for users to see when Skype contacts are online alongside their existing phone contacts. If a Skype contact is online, users can either send their Skype friend an instant message or make free and low-cost phone calls via a 3G cellular connection or Wi-Fi. Skype-to-Skype calls will still remain free and SkypeOut calls will adhere to the low calling rates we are accustomed too.

Globetrotters Targeted

The Nokia and Skype partnership will be a major benefit to any mobile user who either frequently travels or otherwise needs free/inexpensive calling. Skype has long been a great option to communicate while traveling internationally. With today's announcement, Skype will be as close as your mobile handset. For anyone who travels frequently knows, it is alarmingly expensive to make phone calls while abroad. Having Skype on a mobile handset will make it very cost-effective to communicate with your colleagues, friends, and family.

Skype was wise to partner with Nokia. The Finnish handset maker is the world's largest and most dominant mobile handset maker with roughly 40% of the phone market. Now, with a Nokia/Skype partnership, both parties stand to benefit. For Skype, they will see a rise in SkypeOut calling and yearly calling subscriptions, and Nokia will see globetrotting professionals look to NSeries handsets for their communications needs.

Carrier Reaction

It will be interesting to see how mobile network operators will rereact to this new Skype offering. SkypeOut minutes, if heavily used, could seriously dent international calling revenue. In today's mobile network market, where carriers are looking for any method to monetize the mobile communication experience, Skype on a mobile could cannibalize international calling and texting profits.

What are your thoughts? Could you see using Skype on your mobile handset, especially if the Skype experience is tightly integrated into your mobile phone book? Please leave a comment and lets discuss!

Skype Journal columnist Jason Harris, engages communities for corporations and explores internet telephony, mobile technology, and the leaders who bring them to market on his Techcraver blog and on Twitter.

To follow Jason further: see his website, follow him on Twitter.

Evildoers trust Skype encryption, Cops seek more power

BBC News reports:

Officers in Milan say organised crime, arms and drugs traffickers, and prostitution rings are turning to Skype in order to frustrate investigators.

The police say Skype's encryption system is a secret which the company refuses to share with the authorities.

Investigators have become increasingly reliant on wiretaps in recent years.

http://en.wikipedia.org/wiki/Milan have highlighted the Skype issue.

They overheard a suspected cocaine trafficker telling an accomplice to switch to Skype in order to get details of a 2kg (4.4lb) drug consignment.

So:

1. Get your friends to use Skype!
2. Police don't like to tap PCs – harder, more dangerous for officers.
3. Police should enjoy intercepting Skype Lite for mobiles and Skypephones since gateways run by Skype or iSkoot should be convenient and safe.
4. Police and intelligence agencies in the UK (explained more recently), Germany, the US,  and now Italy are trying to pressure the public to give them more surveillance power, using Skype's encryption as the pretext.
5. Word Of Mouth Works!

tags: encryption

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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Truphone Adds AIM to iPod/iPhone VoIP App

Truphone, the internet telephony application for mobiles, has added AOL Instant Messenger to the list of IM systems it can interact with. Now, in addition to Google Talk, Skype, Windows Live Messenger, and Yahoo, you can chat with your AIM buddies while on Truphone on an iPod Touch or iPhone.

I have written about the Truphone app before, and this AIM announcement makes the iPod/iPhone version of Truphone a much more useful portable communications platform.

Truphone is also set to make another announcement tomorrow that they are calling 'major'. I'll post about it when I get more info from Mobile World Congress.

Skype Journal columnist Jason Harris, engages communities for corporations and explores internet telephony, mobile technology, and the leaders who bring them to market on his Techcraver blog and on Twitter.

Jim Courtney moves on

At VON Canada 2005 I first met Stuart Henshall, the founder of Skype Journal; this Canadian VON event attracted bloggers from across North America. It was the only North American opportunity to hear Skype founder Nicklas Zennstrom personally while he was in legal limbo in the U.S. Later that year I was asked to write a couple of posts for Skype Journal; effectively Stuart had seen my personal post about Skype's newly launched email toolbar for which I had been a beta tester and asked if he could post it on Skype Journal.
The following April when VON Canada held its third (and last) show in Toronto, I had just completed a client business development assignment and was asked to blog on behalf of Skype Journal. Stefan Oberg, Skype's current Vice-President for Business, spoke about Skype's goal to be "Better than a phone...". Today, with the SILK codec, Skype is much better than a phone; since its introduction I cringe politely when I have to go back to normal phone conversations.
But, more importantly, since then I have had a wonderful opportunity to meet many keen and passionate Skype employees, develop an understanding of what it takes to be a Skype Partner - especially with business applications -- and participated with a network of great bloggers who all contribute to a better understanding of the business and technology issues of the emerging communications world.
Yes, there have been challenges; Skype has had to reorganize and restructure as a viable and growing business. Several players have attempted to get into the real time communications space; they need to find their niche and attract users and develop revenue streams. But, when I look at the outcome of the past three years in this space, Skype remains a strong player; it has become synonymous with disrupting barriers to communications around the world at little or no cost to the user.

New services have evolved; small businesses can enjoy the advantages of services that were previously only available to large enterprises.16 million users online concurrently every day around 2:00 p.m. EST (GMT-5) is half the population of Canada. And there are probably 30 to 40 million who use Skype daily with about 30% in business applications. Free video calling has become a reality.
But over the past eighteen months:

• Skype's business application partners are looking for ways to have third party support marketing their leading edge services
• Other significant players have come into the real time emerging communications space offering a range of unique products and services
• Mobile phones have evolved into smartphones
• Social media keeps everyone informed in real time about news, personal activities and individual opinions
• It's the year of the Voice 2.0 world.
• WordPress has become the most powerful platform for not only blogging but also complete websites.
• Search has become a key tool in developing a significant web presence

As a result today I am launching a new website Voice On The Web - facilitating personal and business communications across a Voice 2.0 world. Check out my initial post for more details about the goals and objectives I hope to achieve. Note that all my Skype Journal posts are archived there and readily searchable. There's still lots of warts on the site but one has to start somewhere.
At the same time Phil Wolff will continue to blog on Skype Journal, continuing to bring his perspective on the technology and business opportunities in the Voice 2.0 world. I will be providing him link love frequently for posts I feel should be checked out.
Time to move on... see you at Voice On The Web. And, thanks to Phil for the opportunity to participate on Skype Journal over the past three years.

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NSFW: Skype, sex, and the sex industry

OK, all the sex stuff's a been a bit much. But I wanted to let you get a feel for yourself. 

We've never really covered Skype in the bedroom. So, in the run up to this weekend's Valentine's Day, I've been sharing first hand accounts from twitter and the blogosphere about Skype and sex.

I wanted to show the healthy, relationship-positive side to Skype and sex. So I went and found it.

In Skype Sex Will Turn Software Hard a college student explains how Skype video supports her long distance relationship with her boyfriend. And in The Dangers of Skype-Sex.. a true story a woman laughs about a hangnail injury during video sex with more casual lovers. Emiliey checks with two budding lovers did u have skype sex? because she heard a rumor.

When the phrase "phone sex" becomes "skype sex," you're hearing a cultural phenomenon go mainstream.

This is great for Skype.

Nearly every technology gets used for sex when it becomes

• cheap or free,
• reliable, and
• many people have access.

Skype is far past that tipping point.

What attracts lovers to Skype are the very things that make Skype attractive to a grandmother vidding her grandkids. Free, high audio quality, video quality at full screen, chat and presence for arranging calls, agile bandwidth management, privacy, and interruption management.

The bedroom is the last part of the home to get technology, and Skype is winning its way through that door.

Downsides.

• Skype Spam. I'm tired of sex spam in Skype chats, IM adverts for webcam sex sites. Beyond the rude interruptions of SPIM (messaging spam), they cheapen the world's perception of my favorite conversation channel.
• Skype Prime limits. Skype forbid selling "adult, sexual or pornographic" services through its Skype Prime terms of service.  Skype's own brand is cute and wholesome. Prime's beta protects that image and avoids criminal issues by keeping the service family friendly.
• Harassment. Women often "decline to state" their sex in Skype profiles. This sometimes prevents unwanted attention. Dina Mehta's landmark report, SkypeMe Eve, showed the dramatic difference between the number of stranger approaches received by men and women.

Opportunity.

I occasionally follow adult industry information technology. In many respects they lead the Internet by a year or two.

• They drove the inventions of payment systems for phone calls and for Internet commerce, long before Skype Prime, PayPal and Amazon.
• They drove innovation in video distribution and cheap video production back in the VHS days and later in the early webcam and pre-torrent download days.
• They pioneered bandwidth management and traffic analysis.

If you talk with young adult performers today, so many of them have sysadmin skills and talk about Ruby on Rails and CDNs and SEO and all the other geekery that boosts the right traffic, keep operations up, and keep site costs down.

Skype's technology doesn't offer the right connections for integration into today's commercial sex services. Skype would need to offer:

• Pseudonymity. Privacy is important in commercial sex services.
• Voice, video, and IM gateways. To pipe video between Skype users and the hosted media-stream management systems that route stored and live video.
• Payment system integration. So you can pay, confidentially but reliably, with Skype credits.

Talking dirty pays well, as you'd expect in an US$18 billion industry. I expect to see the Skype network interop with adult businesses as the technologies and markets mature. If landline and mobile phone companies, ISPs, web hosting and payment services do business with adult service providers, why not Skype?

People using Skype for sex among themselves affects the sex industry. It raises expectations for quality and personal engagement. It lowers expectations for cost and redefines speed and convenience of setting up a video call. Perhaps most important: Skype sex is market evidence that adult IT providers trust, spurring entrepreneurship in two-way video chat technology.

Summing up.

So people's love lives are joining the rest of their onlives. And Skype is just the latest utility to bring people closer together. Saint Valentine would be proud that Skype serves Cupid.

Have a lovely Valentine's Day weekend. Skype someone you love.

tags: skype, sex, love, valentinesday, usage, video

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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Skype Sex Will Turn Software Hard

Guest post by Dallas journalist Dana Olsen, reprinted with permission from her 2008 column in the UC Santa Barbara Daily Nexus, Issue 57 / Volume 88.

I’ve never been in a long-distance relationship, but from what I’ve observed, it seems like cross-country coupledom is the way to go - especially in the technologically advanced and emotionally independent era we live in. Who needs roses and candlelight when we have webcams, emoticons and the ability to airbrush away our imperfections?

Globalization has swept the business world, and it’s bound to affect all of our personal lives sooner or later. Long-distance relationships are the wave of the future, so hop on the Skype train and ride.

Sometimes, when I’m arguing with my boyfriend about his excessive inebriation or his inability to properly display emotion or various other petty and pointless topics, I compare my relationship to my friends’ long-distance counterparts and the green envy monster rears its ugly head. I’m downright jealous of my friend who has daily Skype sex with his British girlfriend, and I kinda wish it were me instead of my roommate who got to send semi-pornographic photos via airmail to Kenya.

Granted, the long-distance thing can be a deal breaker for certain couples - Turkey Drop, anyone? - but I bet all you overzealous freshmen who broke up with your high school sweethearts over Thanksgiving break would think twice if you knew the sex can actually be better when you’re not sharing the same zip code.

Sure, long-distance sex has the potential to suck, but international intimacy can also blow, if you really put your mind to it. Phone sex is potentially awkward - Wait, where did you say your hand was? - and text sex is almost impossible. But I’m pretty sure webcams, what with their visual design and high speed, were invented to solve both of these problems.

The first thing any long-distance couple needs to pair with their webcams is Skype: It’s free, it’s convenient, and, when used correctly, it’s the best practical-turned-sexual invention since handcuffs. Once you’re all wired and the webcam is set up, your lover feels so close it’s like their wet mouth is right between your legs. Of course, when I say “their” I mean “your,” and when I say “wet mouth” I mean “sweaty hand,” but work with me here - it’s the perfect combo of sex and masturbation.

The beauty of Skype sex, aside from the beautiful alliteration the term lends itself to, is you can pretend your girlfriend is a porn star. Of course, nobody actually wants their girlfriend to star in sex tapes and aid in other dudes’ quests to cum, but who hasn’t fantasized about their woman prancing around onscreen? Think back to seventh grade - the Playboy bunnies were goddesses. Now, your girlfriend is a goddess, and it’s an exclusive peepshow for only your eyes to see. My buddy, whose girlfriend is 6,000 miles and a Skype connection away, said it best: It’s just like a Wednesday night at YouPorn.com, except you get to talk to your favorite video girl afterward.

And it’s not just the boys who reap the benefits of cyber sex. For ladies, the beauty of bringing yourself and your partner to the big O over a webcam is the advance warning implicit in the arrangement. You know how sometimes, you go over to his place with plans to cuddle up and watch “A Shot at Love With Tila Tequila,” but his dirty male brain has something else in mind? In a long-distance relationship, this dilemma is nonexistent, because there is no such thing as surprise Skype sex. You’ll never be caught with extra hair down there you were meaning to shave tomorrow, and you’ll never feel obligated to give a half-hearted blowjob. Right after you two plan the next time you’re gonna meet up on the ‘net, you have the chance to plan the lighting scheme, pick out matching underwear and decide exactly how much eyeliner achieves the elusive balance between lady of the night and girl next door.

Long-distance sex is superior for both genders: It’s the ultimate equalizer. It’s much easier for the ladies to fake an orgasm, and the guys don’t have to cuddle afterward - everyone wins.

If you need me, I’ll be at the airport. I’m flying as far away from my boyfriend as possible… just as long as there’s an Internet connection.

Daily Nexus sex columnist Dana Olsen wonders why there isn’t an emoticon for her “O” face. Photo credit: Kiss Lips by Anyaka.

tags: skype, sex, skypesex, porn, intimacy, video, alliteration, masturbation, nsfw

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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The Dangers of Skype-Sex.. a true story

Guest post by Kyle who blogs on Butchtastic. NSFW.

I’ve been an aficionado of cyber and phone sex for a while now but only recently added visual stimulus to the mix. The webcam works ok through IM clients, but through Skype it really rocks. Last night my wife was on a date and my daughter was on a sleep over and I had the house to myself for a few hours.
And so I found myself on a Skype date with the luscious Roxy and the handsome and sexy MrRoxy. We listened to music, I played a little guitar, we flirted and laughed and talked some more. She was wearing very close to nothing, and I like nudes but love and get hard over almost nude. What is hidden is as sexy as what is revealed.
Things progressed and I demonstrated how my snap front shirt opened, and things kept progressing until we were demonstrating our “come faces”. And that’s when the injury occurred. I don’t know if I flailed back and struck the wall behind me or if it happened when I was spasmodically gripping the couch cushions but I tore my fingernail down to the quick, drawing blood.

This injury must heal quickly, dammit, that’s my right hand.. not that I don’t use both hands, but come on…

Despite the injurious outcome, we all had a great time. At one point, MrRoxy and I were talking shop (we’re both computer software geeks) in the middle of the action. At another, I was calling out encouragement and direction to him.
It was a great date, thank you Roxy and MrRoxy.. you are both sexy beasts and wonderful, fun playmates.

tags: skype, sex, skypesex, valentinesday, love, play

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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David Pogue, New York Times: Video Chats Overcome Clunkiness

Columnist David Pogue in a New York Times article reviewing Skype 4.0 starts by going back to the AT&T video phone demonstrated at the 1964 New York World's Fair and user experience from then. Not a lot of calls due to technical and psychological issues. He talks about why Skype has been so widely accepted (did he remind us it was "free"?) and why Skype has been a survivor when up against iChat, MSN Messenger, SightSpeed and others.

He goes on to mention several issues that have inhibited video calling in the past but then says:

The video quality still varies when you use Skype. Fast Internet connections and fast computers still work better than slow ones. But if you do have a good setup — wow. With certain Logitech or Philips webcam models, Skype 4.0 can deliver a picture that’s as big and sharp and smooth as a TV picture (30 frames a second, 640 by 480 pixels), with almost no delay.

In my test calls to friends in California, New York and Virginia, we were amazed at what a difference it makes when the delay goes away. (Maybe, for its next trick, Skype can lend its technology to the world’s cellphone carriers.)

He then went on to make calls using iChat, ooVoo and SightSpeed: "None of them matched Skype’s immediacy or video and audio quality." He discusses Skype's new level of audio quality (with the SILK codec) and reduced network bandwidth speed requirement. He mentions some features that he would still like to see and mentions what differentiates services such as SightSpeed. His closing comment places Skype video calling into a historical perspective:

..... Will we one day adjust to the idea of being on camera every time someone calls?

Nah.

In the end, video chatting isn’t a replacement for phone calls, but a supplement to them, a perfect way to check out someone’s new place, check in with distant family and friends or show off a new talent (or baby). They saw the possibilities back in 1964 — they just didn’t realize that we wouldn’t always want to use them.

Go read David's post (free registration may be required); it's an excellent yet objective review of the personal video calling space from the end user perspective. I guess David doesn't watch Oprah; she seems to be using Skype High Quality Video almost daily according to reports from my wife.

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Set Up and Make CalliFlower Conference Calls from Your iPhone

Over the past eighteen months iotum's CalliFlower has evolved into a complete audio conference call service. While they still offer a basic free service, in January they launched a premium service that provides document sharing, local calling numbers in North America, Europe and Australia as well as a feature that allows administrators to set up, but not necessarily participate in, a conference call. The most important feature is "no per minute charges"; you get "unlimited calling with an unlimited number of participants".

Last week, over at Web Worker Daily, I wrote a post "Search Transforms CalliFlower Sessions from Events to Social Media Elements" where CalliFlower had announced that they had made all public CalliFlower sessions searchable such that they become part of an ongoing social networking conversation. My conclusion:

If you are into social networking by engaging your customers through blogs, Twitter and/or Facebook, check out CalliFlower as one additional element for carrying on your ongoing public customer conversations.

Yesterday the CalliFlower team woke up to learn that their CalliFlower for iPhone had been added to the Apple App Store overnight. (Yes, apparently "it just happens"; Apple uploads new or upgraded applications with no notice.) The iPhone application provides access to all of CalliFlower's features with the exception of document sharing (which requires Adobe Flash - an issue for all smartphones). Set up a call, see your upcoming calls, see who's on the call, participate in the chat wall and, of course, call in from your iPhone - they're all there providing a unique mobile smartphone conference call experience. iotum CEO Alec Saunders provides more details in his post "CalliFlower on iPhone releases" where he states:

And Calliflower on iPhone – well, let me just say that you’re going to love it. We’ve remained faithful to the Calliflower experience on the web, while taking full advantage of the iPhone experience giving you the hands down BEST mobile conferencing experience ever. Here’s a few examples of what I mean.

Check out my Web Worker Daily post and Alec's full description of CalliFlower for iPhone. Also note that CATA makes Calliflower available to 28,500 members. If you have not signed up for the service, give it a try.

Full disclosure: the author is a user of the service for a non-blogging related project with great success. I call in to CalliFlower calls via SkypeOut.

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Skype 4.0 Gold – Why Pave the Newbie Journey?

Software is always too hard. Skype's advantage five years' ago was it just worked. That's no longer enough. Skype serves pioneers and early adopters just fine, but now Skype is mainstream and needs to be easier, simpler, more streamlined in turning prospects into loyal users.

4's user experience revamp shows much of that thinking.

Skype needs Scale

Skype is actively driving for scale. Despite being the world's largest VoIM network, they feel small. With more people using Skype (new record set yesterday), Skype can earn three benefits.

• Social Graph Lock-In. When everyone you know has a Skype name, you need a good reason to leave the Skype network. When all your contacts are organized nicely and you'd have to recreate those relationships elsewhere, you're going to stay.
• Becoming a default communication channel. Do you reach for your phone when you want to talk to someone? Or do you reach for Skype? Once you have that kind of mind share, the cost of getting and keeping customers goes down and rates of use go up.
• Better people discovery. Think white page and yellow page directories. Less important for close friends and family, more important for finding useful strangers and friends-of-friends. 

Why do you rob banks? Because that's where you keep the money.

Where do hundreds of people talk to each other?

• Online. Voice over Instant Messaging (VoIM providers like Microsoft, Google, Yahoo!, AOL, Tencent and many others) and social networks (like facebook).
• Mobile Telcos. Serving billions.
• Landline Telcos. Serving billions. 

While it's great that up to 16 million people are logged in at the same time, thousands of millions of people have mobile or landline dialtone.

So Skype is still small.

And needs to get more customers, keep them, and help them become active.

Skype is bringing in people from many sources. But Skype loses people to just three: death, defection to a competitor, or abandonment of Skype-like activity. What can Skype do about defection and abandonment?

Optimizing User Experience for Heightened Experiences

While Skype doesn't use this language, they've applied industrial engineering ideas like the Theory of Constraints to improving design. The TOC says to look at your factory, discover the biggest throughput bottleneck, unplug it, see how throughput changes, then start over with the new biggest bottleneck.

Skype applied this to the newbie journey, finding points of pain and abandonment (and improving them), and moments of joy and satisfaction (and enhancing them).

For every thousand people who hear of Skype, only a fraction look for it, download it, try it, and have delightful experiences that keep them hooked on Skype.

Skype's improvements should translate into higher download rates, more new account registrations, more contacts per address book, more first voice calls, more first video calls, more IM chats (a surprising number of people don't know Skype has instant messaging features), longer calls, more time logged in (Skype dialtone), and stronger word of mouth.

Next up, the newly paved experience.

Technorati tags: skype, design, strategy, ui, ue, ux, theoryofconstraints, toc

SILK: Skype's New Audio Codec Sets New Performance Standards for Voice Conversations

The most recent hotfix release of Skype for Windows 4 Beta 3 had one key new feature:

• feature: Super Wideband audio codec

The associated Skype Garage post went on to say:

... Starting from this version we've included the new Super Wideband Audio codec. This is our second in-house built audio codec especially designed for calls over the internet with superb quality. The Super Wideband Audio codec will help you most on lousy network conditions and when you have lower bandwidth available, although it also improves quality in normal conditions too.

Today Skype for Windows 4.0 Gold release will now allow the entire Skype for Windows user community to take advantage of the SILK codec's features.

SILK is basically a significant improvement on Skype's previously acclaimed HD Voice performance. I have now experienced a couple of calls where this SILK codec was available at both ends of the call; it certainly provides a clearer, crisper audio experience. (For those unfamiliar with the term "codec" they are algorithms engineered into the voice communications network for converting audio waveforms into digital streams for transmission over the communications network and then converting them back to an audio waveform at the receiving end.)

Last week I had the opportunity to interview Jonathan Christensen, Skype's GM for Media Platform to learn more details about this "SILK" codec. This codec is the outcome of a three year development process with a focus on:

• improving the audio bandwidth out to 12,000 KHz
• providing bandwidth management to deal in real time with degraded network conditions
• balancing the codec optimization between voice, music and background noise, each of which can have an impact on the overall user experience
• overall robustness to provide a more consistent user experience, regardless of network conditions and an individual caller's voice signature.

While the human ear can hear sounds up to 22 KHz the actual sound produced by human vocal chords has a frequency range of 20 Hz to 14 KHz; however, sounds below 70Hz are not what you would call "pleasant" (as experienced with those "thump, thump" car speakers). Skype's SILK codec is optimized for the transmission of audio between 70 Hz and 12 KHz. Compare this to the bandwidth of the PSTN's standard G711 codec of 400 Hz to 3.4KHz; wider band codecs, such as AMR-WB and iSAC cover the range of 50 Hz to 7 or 8 KHz respectively. And, as indicated in both the AMR-WB and iSAC Wikipedia entries, there is a major licensing cost consideration:

AMR-WB has been standardized by a mobile phone manufacturer consortium for future usage in networks such as UMTS. Although its speech quality (similar to Skype, including glitches) makes it likely that older networks will have to gradually be transformed to support wide band, its high legal costs may limit its uptake.

However, in order to deliver on this audio bandwidth, Skype also had to consider getting the voice stream across the Internet. SILK interacts with Skype's redeveloped (network) bandwidth manager that uses a feedback algorithm to provide "adaptive bandwidth management". SILK is a "variable bitrate" codec that can scale the bitrate (amount of data being transmitted as voice packets) up and down as necessary. The key network parameters governing this adaptation are packet loss and jitter changes. Fundamentally, to the end user, this means incorporating a level of call robustness that results in improved consistency of call quality, especially for lower speed Internet connections (below 3Mbps) with no user intervention required.

Another factor to be considered are accommodations for differences in perception of audio quality depending on whether there is voice, music or random background noise involved in the audio signal. Suffice it to say that Skype's engineers have been involved in a balancing act amongst these factors in the development of the SILK codec.

The bottom line is that Skype has set new barriers for voice call quality and and the associated user experience. Since there needs to be SILK at both ends of a call, the number of calls I have experienced with SILK has been limited but, as mentioned above, those I have made had a very crisp, clear audio quality. With Skype's launch today of Skype for Windows 4 Gold release almost all my Skype-to-Skype calls will be able to achieve this performance level. Going forward expect to see SILK incorporated into Skype for Mac in the near future. But the the SILK codec has been modularly designed for embedding into silicon; we can expect future Skype-enabled hardware platforms to be able to take advantage of SILK's performance.

And finally note that, in order to keep costs low while improving call quality, Skype has no licensing costs associated with their proprietary codec. Is there a potential for a new Skype revenue stream by licensing this codec to other communications service providers as well as hardware vendors?

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Skype for Windows 4.0 Goes Gold; Improved UI, Audio and Video Performance

Over the past eight months 1.2 million Skype users have participated in the Skype for Windows 4.0 beta program (stage 1, stage 2, stage 3). During this beta period, not only current user feedback was sought but also feedback from new users installing Skype for the first time. The goal was to provide a user interface that was more intuitive while encouraging users to go beyond simply voice calls to experience and use chat and video conversations. Today Skype is announcing the Gold release of Skype 4.0 for Windows. From the download page:

We've built this brand new Skype so you can have the conversations that make a difference to you, every day. It's easy to use, plus step-by-step guides help you get started.

While most of the new features have been revealed during the beta period, Skype's marketing will focus on three key features:

• New user interface; with over 25% of Skype-to-Skype calls involving video this new release has been designed with a focus on improving the video call user experience.
• Improved call quality: Skype 4.0 for Windows incorporates Skype's new SILK codec whose features are discussed in a separate post today. Bottom line is a crisp, crystal clear audio experience, yet only half the network bandwidth of other codecs is required to support a voice call.
• Bandwidth management: a new bandwidth manager has been developed with the goal of improving overall call performance by adapting, in real time, to degraded or low speed network conditions, such as those caused by excessive packet loss and/or jitter.

The new user interface also has taken into account factors that encourage users to explore Skype beyond voice calling. Incorporating beta user feedback Skype has found that the new UI is driving up adoption rates for Instant Messaging, file transfer and video. When you open a contact window launching a voice, chat or video conversation requires a single click on the respective voice ("Call"), chat or video button. The associated text pane tracks not only chat messages but also voice and video call detail information (launch time, end time) as well as file transfer information. And, as in the past with chat, the entire record is all archived on your local PC for future recall.

Other features: You can choose to view your Skype activity in one larger window or in individual "conversation" windows. During a call a drop down menu on the "call audio control bar" provides quick access to making any necessary audio or video settings. Single click buttons allow you to quickly change or add conversation modes to adapt to the context of the conversation. A wizard provides assistance with testing audio and video settings. During their testing they found that these features drove new users to more quickly experience chat and video while there was an increase in usage of these modes by legacy users.

On-the-fly the bandwidth manager can adjust both video and audio transmission by making real time adjustments to parameters such as video resolution, frames-per-second or audio bandwidth. to ensure an ability to maintain a basic level of communication while enduring these conditions. When combined with SILK's reduced network bandwidth requirements, the overall goal is to improve the overall user experience with minimum or no user intervention required.

Two changes;

• The SkypeMe! status button has been removed as a result of its tendency to be used for spamming and other forms of unwanted calls. (Of course you also still have the option to only allow callers in your Contact list to call you.). Along with this Skype has introduced "abuse reporting" which is monitored by Skype personnel for dealing with undesirable calling activity.
• While you can still participate in Public Chat sessions launched or joined from Skype 3.8, there is still no ability to launch or join a Public Chat from Skype 4.0 for Windows. This is my primary complaint about the new user interface. We have had a Skype 4.x Public Chat discussion ongoing since May, 2007; it has provided an interesting dialogue amongst Skype users and Skype personnel, including some feedback on features in Skype 4.0. And it has supported many other informal "water fountain" conversations amongst special interest communities of Skype users. Skype for Windows Product Manager Mike Bartlett claimed yesterday, during an interview, that Skype was reviewing how to embark on "public conversations" in today's messaging world where services such as Twitter and Friend Feed also provide ongoing dialogues. However, Skype Public Chat has its own "space" in terms of user community; it needs to be brought back as soon as possible.

Over the next few weeks, with more experience using Skype 4.0 for Windows we may cover some features in more detail. In the meantime you can download it here. We look forward your feedback in the Comments.

Yesterday Skype went past 16 million concurrent users around 1830 GMT. It will be interesting to monitor both the concurrent user number and Hudson Barton's "real user" indicator as Skype 4.0 for Windows installations grow over the next couple of weeks..

Of course, the best news is that Skype-to-Skype calls (including multi-party calls), chat and video calling remain free. And there are calling plan subscriptions available for low cost calling to landlines worldwide.

From the Release Notes:

• feature: New style when copying and pasting text in an instant message (text quoting)
• featue: Video Call in separate window
• improvement: Skype now creates thumbnails of display pictures
• change: Get more ringtones and custom sounds link removed from options panel
• change: Removed display bandwidth usage option
• change: Dial pad will be opened automatically on call to landlines or mobiles
• change: Increased minimum window size in compact mode

Other Posts:

• Product Manager Mike Bartlett: Skype 4.0 - It's All Yours
  
• Mike Bartlett Discusses Skype 4.0 Beta on Squawk Box
• Skype's videos about the 4.0 beta limited release
• Mike Bartlett Comments on Skype 4.0 User Feedback
• Mike Bartlett on Skype 4.0 Beta 1 Feedback

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Skype 4.0 For Windows Brings A Fresh New User Experience

With the rollout of the new 4.0 version of Skype for Windows, Skype has completely redesigned the user interface of the popular internet telephony and instant messaging platform. Skype has long had a user experience that is very familiar "instant messenger" look and feel, not all that different form other IM clients such as AOL Instant Messenger or Yahoo Messenger.

Redesigned For Usability

In an interview with Mike Bartlett, Director of Windows Product Management for Skype, he told me the new version of Skype was re-built from the ground up to enhance ease-of-use with regards to interacting with your contacts and getting Skype set up to use your microphone and webcam.

Skype version 4 uses a fresh user experience, incorporating more of a conversational point of view. When loading Skype 4.0 for the first time, users might be shocked to be greeted with a client that takes up much more screen real estate than before. The new Skype version is tailored around those who hold open multiple IM conversations, calls, video calls, and file transfers in one horizontally arranged tabbed window. Before this new user experience was integrated into Skype, users were required to manage multiple windows for each open conversation.

Have Your Conversation Your Way

The new Conversation Tabs is aimed at make it easy to manage multiple conversation and IM streams in a single window. By separating the open conversations away in a separate tab than your contact list, Skype has made it very easy to track open communications, whether they are IM conversations, voice calls or video calls. Of course, if you don't like the Conversations view, you can switch to Compact view that will separate each active contact into it's own window, much like the classic Skype client versions.

As you can see in the screenshot, video calling is a major component of the new user interface. A prominently placed video call button is present when conducting an IM conversation. Also, another very useful feature: conversations with new unread messages or actions will flash orange to draw your attention to the new messages, whether they are from an individual or in a group chat.

Also, with a single click on a Skype contact, you reveal the various options. These options before were hidden behind the right-click context menu, as Skype was centered around voice communications in prior versions. The new version helps bring to life the various contact options that have always been available.

Summary

While Skype 4.0 on Windows took a while to get used to, I see the usefulness in the conversational views and refreshed user experience. In fact, I recently went back to a computer that is running an older 3.0 version of Skype and missed the conversational changes in 4.0 Also, being able to see freshly updated conversation items as they happen makes conversation tracking easier.

This post is written by Skype Journal columnist Jason Harris, an internet telephony writer and enthusiast.

To follow Jason further: check his website, follow him on Twitter. Also, you can reach Jason via Skype as harrisja or on his mobile at: +1 503 334 2574.

As netbooks become the new mobiles, will AT&T preload Skype?

American wireless companies are control freaks when it comes to configuring the mobiles they sell. They limit hardware features, choose applications, and otherwise protect their walled gardens.

Now they're set to sell netbooks with wireless data plans. AT&T piloted this with Acer and Radio Shack over the holidays.

The software that comes on PCs is usually determined by the manufacturer and the operating system. Skype comes on some netbooks via Linux, on some PCs via manufacturers. Will AT&T and others use their power to add Skype to netbooks? Or will they keep Skype off of netbooks?

Should netbook+wireless proves popular, Skype will want this desktop real estate. Trial and adoption rates are much higher with the trust that comes from being preinstalled.

tags: skype, netbooks, att, at&t, acer, netbook, wireless, strategy

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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The Skype Restructuring: Global Products, Regional Markets

Josh Silverman joined Skype as President early in the spring of 2008; since then he has been reviewing Skype's opportunities and building a team of experienced executives who can bring to Skype the products, programs and team building expertise required to operate a business with a run rate of $600MM per year, 20% contribution margins to eBay and growing at 380,000 new account registrations per day (with "real user" growth also increasing significantly).

Summarizing the past executive appointment announcements we can clearly start to see the evolution of a business structure, along with each unit's responsibilities:

• Operations: Product, Marketing, Customer Care, Support
• Technology: Engineering, Platform, Development Community
• Strategy: Partnerships, Strategic Alliances, Acquisitions
• Administration: Global Communications Human Resources. Finance, and Legal round out the top executive team.

During our interview at CES 2009 with Skype COO Scott Durschlag, he outlined details of his restructuring of Skype's Operations team along two axes: product and geography under the mantra of providing "Skype Everywhere".

Global product offerings will encompass three divisions: consumer, business and mobile, each responsible for developing products. Each of these groups will be interacting with members of CTO Daniel Berg's technology teams to convert their technology developments into marketable global product offerings and to adapt the technology to meet product marketing needs.

• Consumer will involve the current Skype client desktop offerings along with hardware, such as Skype phones.
• Business starts with the current Skype Business Control Panel but intends to expand well beyond this starting point into a range of offerings, such as Skype for Asterisk and the recently announced IBM LotusLive developments, addressing the small-to-medium business market.
• Mobile involves current products such as Skype for Windows Mobile, Skypephone (in conjunction with iSkoot), the recently launched Skype Lite (including Skype for Android) as well as any upcoming offerings for the iPhone and BlackBerry

In addition each of these divisions will be responsible for developing appropriate customer care and support programs appropriate to market demands. For instance, the business unit will come up with ongoing support programs relevant to supporting sustainable business operations of its products' users. Ideally these programs would follow the model of Red Hat for Linux or Digium for Asterisk and build up a network of resellers and VARS who would provide relevant and timely end user support. While Dan Berg's technology team will be responsible for third party developer partner support, an additional challenge for the Business products group will be to assist with marketing of business applications offered by these developer partners.

While Skype veteran Stefan Oberg is heading up the Business unit, announcements re appointments to head up Consumer and Mobile are pending.

Along the geography axis is a recognition that, while the Products divisions have a global mandate, there are different market needs within different regions of the world. For instance, in many Asian market wireless carriers do not subsidize mobile phones as is the North American practice. This requires a differentiated approach to these markets with respect to how easily innovations, especially around reduced calling costs, can be introduced to these markets.

The geographical market responsibilities are:

• Americas: Don Albert becomes General Manager, Americas. Don has had North America responsibility for a couple of years and will now be responsible for both North and South America. With respect to the latter he is looking forward to building on all the Skype activity in Brazil, for instance. (And, yes, once again at CES Don was made aware we are awaiting SkypeIn and a Skype Store for Canada)
• Europe, Middle East, Africa (EMEA): appointment pending
• Asia/Pacific: Yesterday we saw an announcement of the appointment of Dan Neary as General Manager, Skype Asia Pacific. One of Dan's initial responsibilities will be to build and monitor closer relationships with partners such as TOMSkype to avoid embarrassments such as that created by the TOM Skype privacy breach we have reported on last fall.

Outstanding executive appointments are expected shortly; at this point it's becoming all about execution. The next six months will tell the story.

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LotusLive: Level 1 on the Skype Journal Site Skypification Maturity Model

I first documented the Skype Journal Site Skypification Maturity Model in November 2007. Skype Journal's Jim Courtney analyzed IBM's Lotusphere announcements. LotusLive services have a maturity of 1 on the SJSSMM scale of zero/zed to 4.

Here's what I mean.

Skype Journal Site Skypification Maturity Model

Level 0: None
What's Skype?

Level 1: Static
Storing Skype names and Skype-linking Phone Numbers

Storing and linking people’s Skype names is one part. The other is to offer SkypeOut links for PSTN phone numbers.

Tech: Skype’s “skype:” html protocol to launch Skype from a browser link.

Level 2: Dynamic
Integrating Skype Presence

Is this person available for a call now? You can show a person’s Skype presence in a web page.

You can also use presence information to inform other site behavior. For example, you might aggregate presence data for a team to create collective presence scores.

Tech: Polling Skype’s web presence services

Level 3: Peering
Syncing Skype Profile, Social Graph, and History Data

Skype clients are information rich. You can use that data to enrich profiles, enhance your site’s social graph (who knows whom, how, and how they interact), collect communication histories (who talked to whom, when, for how long), and import chat archives.

You can keep your site's data synced with Skype's by refreshing active connections with your Skype client.

Tech: Using Skype’s client APIs to log in on behalf of a user. With that access you can both read and write to the client, and trigger conversations. At large scale, you will need to operate a Skype client farm.

Level 4: Transactional
Integrating Skype Business/Commerce Services

Skype offers some access to its payment services. PamFax is an example of this, where customers pay with Skype credits for sent faxes.

Tech: Skype publishing and DRM client and web service APIs.

The LotusLive product falls smack dab into Level 1: Static. Just to be clear, although you can associate a Skype name with a colleague, partner, or customer within LotusLive, and while you can launch a Skype call from a LotusLive web page, LotusLive and Skype are not integrated. Repeat: Not Integrated.

• The Skype call happens outside of LotusLive.
• You cannot add people to an ongoing call from LotusLive.
• You cannot trigger a LotusLive session from within a Skype call.
• You cannot mix LotusLive callers and Skype callers.
• If you want a Skype call, all users must have downloaded Skype, created Skype accounts (not the same as your LotusLive account), and be logged in to the Skype network.
• You cannot use LotusLive media assets (presentations, documents) within a Skype call.
• LotusLive has no record that the conversation occurred. No institutional memory, unlike conversations that use LotusLive tools and channels.

It is excellent that you can launch a Skype call or conference call from a LotusLive web page. That's enormously useful, a great first step. But that click passes call-starting data to desktop Skype clients; it's a one way trigger.

We'll have to rewrite the model to include new capabilities Skype Journal expects to emerge from the Skype platform by 2010 year end, including elements of the Social Stack.

• Login Interop. So you can log in to LotusLive using your Skype ID/password (think OpenID).
• IM and file transfer Gateways. So you can participate in a Skype chat even if you don't have Skype installed.
• Voice Gateway – Low Def and Hi Def. So Skype users can talk with non-Skype users.
• Voice Conferencing Gateway – Low Def and Hi Def. Multiparty, using Skype and non-Skype experiences
• Video Conferencing Gateway. So Skype users can join video conferences with people using LotusLive.
• Video Messaging Interop. So you can use Skype video to record messages to people in a LotusLive directory.
• Contact (address book) data sharing, syncing, creation - bidirectional
• Contact Group (team list) data sharing, syncing, creation – bidirectional
• Calendar/Schedule Sync. 

The SJ SSMM helps us assess current Skype readiness and plan a Skype strategic roadmap for our consulting clients.

tags: skype, lotosphere, lotusphere09, ls09, lotusphere2009, lotuslive, skypejournal, sjssmm, interoperability, interop, integration

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Skype Everywhere: Inner Pass Skype-Enables Business Document Management

At CES 2009 COO Scott Durschlag spoke about "liquid communications" and "Skype Wherever, Whenever". InnerPass has developed a business-class hosted document management system; they have been marketing it via private label to over 3000 businesses or project teams on several continents. Over the past year the InnerPass team has developed a Skype Extra application that introduces real time communications, and serves as an interface, into this system. From their website:

InnerPass helps companies control their business critical files from anywhere and anytime. Our applications are delivered thru various Software as a Service (SaaS) offerings that are entirely web-based. InnerPass primarily offers its applications to end users through a network of partners who can private label and embed the software service into their own solutions or provide as a stand alone service.

InnerPass starts out its communications enhanced service, called InnerPass Share and Collaborate, by building persistent document "meeting rooms" that store mission critical documents such as FDA filings, engineering and architectural drawings, legal agreements, real estate papers and other business documents which require:

• access across a geographically dispersed team of project stakeholders
• persistent storage for asynchronous 24/7/365 access
• version management

amongst other features. InnerPass has taken their document management service experience and gone a step further to support file sharing, collaboration and real time communications. They embed, within their own Skype Extra client, the ability to launch and hold real time voice and/or chat conversations, whether informal ad hoc sessions or scheduled conference calls, to discuss the underlying projects, sales meetings or other business team activity.

Using InnerPass Share and Collaborate, a user can set up a "meeting room", store documents, launch conversations and share a designated screen for presentations or demonstrations. The room's host can designate and invite team members from amongst his/her Skype contact list, grant permission to their team members to contribute or modify room content. From anywhere in the client, any team member has the ability to schedule and launch conference calls or group chats using the integrated Skype services.

InnerPass offers four levels of their collaboration service. A free service supports up to 5 meeting rooms with a maximum of 5 participants and 15 days of file storage. Offering perpetual file storage, the Professional Plan at $4.95/month supports 10 meeting rooms and up to 10 participants in each. The Workgroup plan, at $12.95/month, allows up to 20 rooms and 20 people per room. Their last plan, launching in March, is designed for the SMB (Small to Medium Size Business) will offer additional features including access to their hosted full document management service.

Over the past few weeks I have experienced a few sessions using InnerPass; the InnerPass team has been very responsive to suggestions made for improvements, especially with respect to some speed issues that are now resolved. It now works reliably with both Skype 3.8 (still Skype's latest release for general use) and Skype 4.0 Beta 3.

Since obtaining Skype Certification and its subsequent launch last fall, InnerPass has registered over 270,000 users (as shown in the graphic) growing virally amongst Skype users with little publicity. You can download via Tools | Do More | Get Skype Extras using Skype 3.8 or Tools | Extras | Get Skype Extras under Skype 4.0 for Windows beta 3. Normally it should show up as "InnerPass Share and Collaborate" under the "Sharing" category but until a bug is resolved by the Skype Extras team, you may find it as "Share, Collaborate, Communicate".

InnerPass CEO Steve Parsloe has written a more detailed post for Skype's Autumn 2008 Developer Newsletter. And in early December Steve along with his colleague Bill Trail, Vice-President, Business Development discussed InnerPass as a guest on SquawkBox.

As mentioned at the beginning, InnerPass's Share and Collaborate service is a representative example of making Skype available anywhere there is an opportunity to benefit from real time conversations. Skype has enabled InnerPass to offer real time conversations to virtual meeting rooms incorporating file and desktop (or screen) sharing. And it brings large enterprise services down to a cost level such that any individual, mobile professional or small business can afford to benefit from a collaborative document management service.

Tags: InnerPass, Skype Extras, collaboration, file sharing, Skype, Steve Parsloe

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What's Wrong With This Picture, Eh?

The U.S. cell phone industry is asking its customers to only text during the inauguration ceremonies tomorrow. From the New York Times:

The largest cellphone carriers, fearful that a communicative citizenry will overwhelm their networks, have taken the unusual step of asking people to limit their phone calls and to delay sending photos. The carriers are also spending millions of dollars to temporarily and substantially upgrade their networks in Washington.

And the article goes on to request that customers delay sending photographs; they warn of delayed text messages and difficulty getting onto the (mobile) Internet.

But then all weekend I have heard CNN wanting to try out some "new technology" asking that as many of their "viewers" as possible send in photographs of "The Moment". so that they can do a mass (Microsoft) Photosynth montage. Is this a recipe for Atlantic seaboard wireless network meltdown at noon Tuesday (EST or GMT-5)?

James Kendrick talks about his problems in San Francisco with AT&T; I experienced similar problems roaming on AT&T in Las Vegas at CES 2009 and in California back in September. At CES this was resolved only by setting my BlackBerry Bold to use just the "2G" network on the advice of an employee of a company who really would know; that tip resulted in a more stable and reliable operation. For those U.S. friends who want to experience a robust, reliable 3G GSM/HSDPA network, I invite you to move to Canada to be on Rogers. Rates may be a bit higher, but it's always there, robust and reliable, in the advertised regions. Best proof: handling SlingPlayer for BlackBerry when driving along the 401 freeway at 100 km/hour.

Finally, first test of Barack Obama's ability to change the U.S. government bureaucracy? His ability (and his resolve) to keep at least one of his two BlackBerries. And to save embarrassment when he next drops his BlackBerry, I would have to recommend an Otterbox Defender case.

Let's hope Barack's team can sort out the U.S. wireless scene to foster robustness and reliability as well as real innovation once again.

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Skype COO Outlines Skype's Software Guidelines

During our conversations with Skype COO Scott Durschlag last week at CES, Scott outlined Skype' criteria for its software development going forward.

First was the emphasis on "liquid communications" through statements such as "Skype Whenever, Wherever". Just as today you can pick up any PC or mobile platform and find all the Google Tools (Search, Maps, News, Reader, etc.). Skype wants to be on virtually any platform or device.

Pick up a smartphone, find the Skype button. Turn on the TV, find a Skype button, have a conversation. Open a web browser; start a Skype session. All this to complement Skype on the desktop. Today, besides on the desktop, you can find Skype on over 200 mobile phone handsets, several (Sony) mobile devices, Skypephone and Apple TV. But Scott emphasized, this is only the beginning. It will only start to get real when we see Skype on higher profile devices such as the iPhone and BlackBerry or when we start to see Skype seriously back into the hardware device business with vendors such as Philips and iPevo.

Then Scott outlined four benchmark criteria that every implementation of a Skype on any platform or device must meet:

• High call quality
• Simple and easy user interface
• Consideration for battery life
• Security

Last week's hotfix upgrade of Skype for Windows 4 beta 3 included the first implementation of Skype's three year effort to develop the SILK codec, increasing the audio bandwidth to 12 KHz while effectively reducing the Internet bandwidth consumed during a Skype call.

A key reason for Skype's rapid and widespread adoption has been associated with its ease-of-use. Yet Scott says the Skype conversation user experience needs to be even easier to encourage adoption by a broader user base. Developing a more effective user interface has certainly been a focus of the Skype for Windows 4 beta program. At the Skype CES press conference Scott reported that, in a recent survey of users, 88% preferred the new UI to the previous Skype for Windows 3.8. But I'm still wondering if the Skype for Windows team could take a look at Skype for Mac and implement a "drawer" type interface to manage and select the active conversation. For the longer term evolution of Skype clients hopefully Skype also has a look at Dan York's post on Skype's fragmented product strategy.

Battery life on smartphones was a key issue that prevented Truphone, who uses a native VoIP client for calls over WiFi, from launching a native VoIP smartphone client running over 3G networks. Instead they launched Truphone Anywhere that takes advantage of the underlying network 3G GSM voice channel and uses the data channel to set up a call via a server that, in turn, sets up a VoIP client. That voice channel tends to make much less use of the device battery than a constantly compressing/decompressing VoIP client that devours the underlying processor activity. Addressing the battery life issue is a major reason why we see Skype using a similar calling architecture when launching the Skype Lite Java client on over 100 Java-enabled cell phones, including those based on Google Android.

Security is an issue that I'll leave to Dan York and others who are able to cover this issue more knowledgeably and effectively. Suffice it to say that we would expect security to continue to be a feature of all Skype products, including those that use the mobile voice channel for placing calls from mobile phones.

Two take-aways from these statements:

• Fundamentally we should expect Skype, going forward, to be a provider of real time conversation-enabling software on desktop, web, TV and mobile platforms. To use an old telegraphy term: Full Stop! For instance, rather than developing their own social network, we should expect Skype to seek out agreements with other social network service providers, such as the MySpace agreement. Skype is an enabler of real time conversations; it is not in the community building or social networking business. Facebook, Twitter and MySpace, amongst others have already captured that space and done an excellent job at it.
• These benchmarks also provide a basis not only for deciding what product offerings Skype will develop but also when they are in a position to release a product.

The new Skype executive team is finally starting to set some benchmarks and guidelines against which we can not only measure executed performance but also have a better understanding of where Skype wants to go.

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Splashtop preloads Skype

"With Splashtop, you can access the Internet and your favorite applications seconds after turning on your PC."

"Be online seconds after you turn on your PC. Why wait for Windows to load when you could be surfing the web right away!"

Whether it's Windows 7 or Android, people launch Skype on startup. Connecting to the network gets you "Skype dial tone," so you can make and take Skype calls and chats and sync your history. I want Splashtop on my next laptop.

tags: skype, software, linux, splashtop

Talk with Phil Wolff on Twitter or FriendFeed or on Skype.
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Skype at CES 2009, Part II: An Overview and Observations

There's a "new sheriff in town" when it come to running Skype; CES 2009 was a "coming out" event for the new executive team.

CES 2009 provided an opportunity to catch up personally with many of the vendors we have covered in Skype Journal including Skype, Truphone, SlingMedia, Philips and Research in Motion (BlackBerry). I also had a chance to attend a most informative afternoon session of Jeff Pulver's Social Meia Jungle event. Unfortunately Palm closed their suite after only two days of CES; thus, I missed an opportunity to learn more about the Palm Pre on Saturday. As Palm had just been awarded a CES "Best of Show" award, that was a "Huh?" moment when there was only a security guard at the suite's door.. I also wanted to catch iPevo and Nokia but did not have time to get to their booths.

With respect to Skype we had three activities: the Skype press conference, an interview with new COO Scott Durschlag and Skype's first reception event Friday evening. It was our first opportunity to observe the new Skype executive team in action. While I will be providing some more detailed posts, here are a few observations:

• For the first time, a senior C-level Skype executive personally acknowledged Skype Journal's participation as a playing a significant role in the Skype ecosystem. Scott thanked us for our loyalty to Skype through all the challenges of the past two years. (That does not mean we'll always be cheerleaders; it's important that we maintain a skeptical and critical viewpoint within the context of the overall IP-based communications space.)

While we have had co-operation in the past, usually via Skype's public relations agency, from many Skype employees at an operating level, it's important for the media to be able to communicate regularly and openly with those at the C-level who are providing overall direction and developing high level strategy. Josh has initiated such openness through his blogging and interviews; now we are seeing it on a person-to-person basis.

• On the other hand many times, last week in both the press conference and our discussions, Scott acknowledged the existence of several previous controversial issues, such as technical support, platform development, the role of partners and internal management structure issues as requiring attention by the new management team. The newly recruited management team will be introducing a new level of experience and maturity to address these issues; execution over the next few months now becomes critical.
• One future post will cover Skype's new operating and management structure focused on products and geographical markets.
• Another will cover Skype's overall focus as a software platform developer and the standards being set for these developments. Within this context I'll provide my perspective on what is meant by "liquid communications".
• We'll soon have a follow up post about our discussion with Scott of what Skype's new executive team learned from the TOM-Skype privacy breach last fall and how it became a bonding exercise within Skype as well as establishing some new operating parameters to avoid a repeat.
• Skype is NOT shoving its partners under the bus. The new executive team is determining what innovation Skype will drive and what innovation they can expect partners to drive. Andy Abramson articulates his perspective on the issue:

Most of all, Skype is not sitting back. The are pushing the envelope, but at the same time sending mixed messages externally to partners and developers. But that too will change. Some recent hires have brought maturity to the table.

• We learned the answer to "Will There Be a Skype Client on the iPhone?"
• Finally, for the first time since I have been writing about Skype, we can see some well-articulated high level vision for where Skype is heading, where they need to focus and how they want to play in the real time communications market space at a strategic level.

Looking forward to writing about the evolution of Skype as it grows from a $500MM per year operation with 500 employees into a business with a revenue level and valuation that finally justifies eBay's initial investment in Skype.

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Skype Surpasses 15 Million Concurrent Users!

While on Skype this morning, I noticed something I think is astonishing! 15+ million simultaneous online users!

This is a huge feat that the Skype team should be very proud of.

An a related note: Skype just launched Skype 2.8 for Mac and some versions for Android as well.

Update: Looks like Skype just posted about this as well.

This is a guest post written by Jason Harris, an internet telephony writer and enthusiast. To follow him further, read his blog.

Skype at CES 2009: Initial Steps Towards Liquid Communication

At a Skype's CES 2009 press conference today recently appointed COO Scott Durschlag provided the first hints of a vision statement for Skype under its new executive team along with some initial software offerings that hint at the direction Skype is taking towards "liquid communications" or "Skype Whenever, Wherever".

In leading up to the new software announcements, Scott made a few points about Skype's recent accomplishments and focus going forward:

• Skype now delivers 8% of the world's telecom minutes through clients that now support 28 languages
• New software will drive a liquid experience on the desktop, web, TV and mobile devices
• A key goal is to liberate the Skype experience from a captive device (desktop) to more user aware devices (mobile, TV as well as embedded into appliances)
• 41% of Skype calls on Christmas day involved video, only to be surpassed at 47% on New Years day.
• New software offerings have to pass a bar of four basic criteria:
  
  • high call quality
  • super simple user interface
  • sensitivity to power management issues
  • security

He then went on to talk about new software offerings:

• New desktop clients: Skype for Mac 2.8 (launched as beta at Mac World Monday), Skype for Windows 4.0 (with a February release date)
• Release of Skype Lite, a thin client for Java-enabled mobile phones with Skype for Android to be available within a few days on Android Market on T-Mobile's G1^TM and Skype Lite general availability in the U.S. (in addition to several countries previously announced) resulting in Skype availability on over 100 mobile smartphones.
• Internally developed new Skype "SILK" audio codec which is twice as efficient with respect to bandwidth requirements for the audio and video experience.
• Skype for Mobile Internet Devices with a demonstration on a couple of MID platforms. (Update: access download information here.)
  
• Skype for Mac 3.0 to be available by year end with the feature set of Skype 4.0 for Windows.

This afternoon Phil and I spent an hour with Scott discussing the restructuring, support issues, the TOM Skype Breach and how Skype will work with its developer partners to provide a win-win direction for the development and marketing of partner applications. These topics will be the subject of future posts over the next week.

First impression: it's the first event where a senior Skype executive has provided in a public forum an outline of its vision, guidelines for achieving that vision and how it wants to work in the real time communication and IP-based conversation space. The real challenge now lies in the execution.

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CES rumor: Skype Lite for Android Mobile Devices

Working to confirm Skype’s Skype Lite will be available for the Android mobile operating system.

UPDATE: TechChuck seems to be quoting an embargoed CNET story no longer online:

"Skype announced on Wednesday the forthcoming release of Skype Lite for Google Android and other Java-enabled phones. Skype Lite marks the communication company's first native VoIP client for Java. Skype is submitting the app to Google's Android Market on Thursday morning, though it could take Google a few days to offer it for download."

Technorati tags: skype, android, mobile, skype lite, lite, google

Skype throws independent developers under the bus to pursue WebEx market

Skype for Mac 2.8's new screen sharing feature signals Skype's move into the web conferencing and video conferencing space led by WebEx. Skype is also building screen sharing features for Windows and Linux clients.

Skype's bundling free screen sharing into Skype's software will popularize the feature to hundreds of millions of people. This makes the market for online conferencing bigger.

The bundling will also kill the freemium business model (try our free version, upgrade to our posh version) conferencing companies use to get customers. This will hurt the following Skype developers directly:

• Yugma 
• Mikogo
• Oneeko
• RemoteCall
• InnerPass
• Persony
• InstaColl
• Gogrok
• IBM Lotus Sametime Unyte
• Convenos
• 800Meet

Back in mid-2005, Bill Campbell asked "Does Skype eat its children?" when Skype competed with presence developers with Skypeweb. Those developers abandoned Skype. Since then Skype competed with video developers, who've abandoned Skype. And with Outlook integration developers. And with Salesforce integration developers. And with mobile developers.

Skype's ecosystem is littered with the bleached bones of third-party software developers. They filled gaps in Skype's product line. They made Skype's network more valuable. They bet their jobs on Skype's partner program being safe from Skype itself.

Clearly, a bad bet.

Skype desktop sharing will be wildly successful. Building it into Skype clients and putting it one or two clicks to add sharing to a call makes it 10 to 100 times more convenient than other systems. Ubiquity will change the way people think about desktop sharing the way ubiquity is changing how people think about video calling.

WebEx-style meeting, sales, training, tech-support, and webinar services comprise a multibillion dollar industry. Skype desktop sharing will be disruptive to the industry: vastly cheaper, more convenient, more social. We'll hunt for market share stats this year.

So while this announcement is great for Skype, the choice will chill investment by software development partners. Platforms must be safe, trusted, with manageable risk. And platforms must foster creativity, innovation, and opportunity.

Skype's choice subverts developer trust. That's one hell of a brand note.

tags: devrels, developers, developer relations, skype, desktop sharing, video, yugma, mikogo, oneeko, remotecall, innerpass, persony, instacoll, gogrok, ibm, lotus, macworld09, mw09, sametime, unyte, convenos, 800meet, partnering, channels

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Access Your Skype Contacts via Truphone

Over the past few years we have seen the evolution of several conversation communities, some simply employing instant messaging; others employing both instant messaging and voice. Skype is the primary example with its support of IM, voice and video as well as auxiliary features such as file sharing (and, as announced tonight, basic screen sharing) but we are also seeing these services diffuse into Google, via GTalk's voice and chat capability, MSN Live via Live Messenger, and, in spite of its trying to define who they are, Yahoo.

Truphone is a mobile voice calling service that I have used for a couple of years from a Nokia N95-1; it became critical in a situation I encountered in Germany two years ago. I have liked both the quality of the voice calls as well as the user interface, especially its use of the device's native address book for initiating a call. While they have had some hiccups with their recent product launches, Truphone has become the leader in providing low cost calling from the iPhone while breaking the carrier barrier via Apple's App Store. I will soon be reporting on Truphone Anywhere for BlackBerry. Now, under recently appointed CEO Geraldine Wilson, Truphone is making a move to grow their user base rapidly by leveraging the user bases of other services.

This evening at the MacWorld Showstoppers event Truphone announced an enhanced Truphone for iPhone providing connectivity to these four conversation communities. Supporting both instant messaging and voice conversations, voice calls to, say, Skype contacts are free provided they go over a WiFi connection. Calls to these communities can also be made over a carrier's 3G network, usually at the cost of a local call. In addition Truphone is providing access to Twitter as one additional messaging service accessible via Truphone's iPhone application.

In my interview this evening with new Truphone CEO Geraldine Wilson, she pointed out:

• Using Skype as an example, Truphone's enhancements set up an appropriate Skype client on a Truphone gateway and complete the call to the Skype contact, taking advantage of Skype's peer-to-peer architecture such that there are no resulting termination charges.
• By introducing instant messaging, Truphone is recognizing the key role IM is taking on in IP-based conversations where a conversation may start over a chat session and migrate to a voice session if deemed appropriate.
• Truphone sees the introduction of these enhancements as a key to building the Truphone user community; Truphone generates revenue through offering low cost calling to/from the landline and mobile PSTN network.
• Truphone is looking at adding BlackBerry and Android to their supported platforms for this service over the next few months. Key here are devices that support an application store in order to make user access to these services simple and trivial.
• To avoid high roaming charges it is recommended that Truphone for iPhone be used either over a WiFi connection anywhere worldwide but only over a user's home country 3G carrier.
• These new features go live on next Monday, January 12.

Some outstanding questions:

• Given that the Truphone application needs to be active for conversations, how will this work when other applications are open? Currently if I have Truphone as the open application on my iPhone, I can receive free Truphone calls and my presence will be indicated to other Truphone for iPhone users if I am in their "Favorites" tab. However, if I am in another iPhone application, I cannot receive "free" Truphone calls over WiFi; nor is my presence indicated to others. I look forward to seeing how the enhanced Truphone handles Instant Messaging when Truphone is not the "open" application on the iPhone. This is where BlackBerry's full multi-tasking capability is a major advantage over the iPhone.
• Calling Skype contacts involves providing your SkypeID and password. What security is in place to maintain the confidentiality of this information. What other security aspects are compromised as a result of placing the calls via a connection to a gateway that supports the caller's Skype client.
• What is Skype's reaction to having Truphone siphon off what could otherwise potentially be SkypeOut revenues while leveraging the Skype user base and using the "free" aspect of Skype? We know Skype is working to launch mobile phone applications, probably this week at CES. With iSkoot and the Skypephone on 3's networks, as we learned at last year's eComm 2008 iSkoot presentation, a portion of carrier revenues are shared between Skype and iSkoot.

A major step forward in making low cost calls worldwide, Truphone's moves once again emphasize that WiFi is becoming an ever growing alternative connection option to making wireless calls. At the same time it will be interesting to see how the business model plays out in a world where the cost of voice calling continues to move towards zero.

GigaOm: Truphone Brings Skype to iPhone and iPod Touch

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rumor: Skype over Boingo Wi-Fi hotspots, pay in Skype credits

Unconfirmed, coming out of MacWorld today. This is different from the Skype-Boingo 2005 co-marketing agreement for Skype Zones. Not sure if the Boingo iPhone app (news release) is related. More detail soon.

tags: skype, boingo, wifi, wi-fi, mw09, macworld09

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Bound for MacWorld and CES

Jim Courtney and I are heading to Las Vegas for the 2009 Consumer Electronics Show.  We'll cover Skype's press conference and see what interviews we can arrange. We'll also look for members of the Skype ecosystem to show us their latest. And for close-ups with innovators and Skype's rivals.

I'm also going to the "Jobless" MacWorld Expo in San Francisco Tuesday morning.

Please share your tips with us. Email, twitter, or Skype Me. Love to see you there. 

Gear to pack for CES:

• Digital camera, Digital camera, Flip MinoHD, desk tripod, monopod, batteries, audio recorder, iPod, iPod cable, iPod earbuds, usb cable extender, Ethernet cable extender, power squid, laptop, laptop power brick, laptop headset, webcam, mouse, memory stick, usb hub, n800, n800 power, mobile phone, mobile power, ziplock bags.

Non-gear: 3x5 cards, notepad, flair pens, writing pens.

Clothes to pack: Warm, layers. Good walking shoes. Scarf.

tags: skype, macworld09, ces09, events, skypejournal, pack, packing, nomad, sanfrancisco, lasvegas

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OnState Virtual PBX: Taking On and Managing All Callers

OnState's Virtual PBX incorporates Skype as a contributor to lower cost, yet more productive, small business communications management activities.

A mainstay for communications in any office with at least a few employees is the need to accept incoming calls, determine who is calling, what is their general need and getting the call to the right employee. In the interest of effective and productive customer and supplier relations, calls need an automated way to reach sales personnel, customer care, accounting or technical support or "the boss". Preferably this call management should be handled without any human intervention; over the past twenty or more years this has resulted in the evolution of increasingly effective Private Branch Exchange ("PBX") offerings from telecomm equipment suppliers. And it traditionally required a reasonably demanding capital expense, from $15,000 up.

The basic functions of a PBX include:

• Receiving and answering a call from an external caller
• Offering a menu of options to determine to whom the call should be connected
• Transferring the call in response to answers provided either by entering alphanumeric or dialpad information or by using speech recognition.
• Accepting, recording and managing voice mails if nobody is available to take a call
• Ability to make a subsequent call transfer if deemed necessary

However, IP-based communications technology along with web 2.0 tools provide opportunities for enhancing the PBX to build more productive and effective business processes when it comes to managing relationships with both suppliers and customers. For instance:

• An individual agent portal for overall conversation management
• Intelligent call queuing would permit an "occupied" employee to either put a caller into a queue for answering when available or transfer a caller to another employee with the skills to handle the call
• Chat sessions can be offered as either an alternative or complement to voice conversations
• Building a searchable call archive integrated into an email system such as GMail.
• Making call transfer destinations independent of the recipient's geographical location, whether "in the office", at a home office or out "on the road".
• Reducing and minimizing the costs associated with various PBX services.

Building on its Call Center experience OnState has launched its Virtual PBX which provides all this functionality as well as:

• Receives calls via Skype, SkypeIn as well as Local DID numbers and toll free numbers in over 20 countries
• Call transfer to employees, agents and other designated recipients on their Skype-enabled PC, landline phones or mobile independent of geographical location
• An extension-based agent/employee/representative portal for managing incoming calls, including call waiting notification, queuing and redirection
• Integration into GMail, Zimbra and Salesforce.com

A few weeks ago, OnState CEO Pat Kelly was our guest on a SquawkBox conference call where he provided more details about OnState's Virtual PBX, including a sharable slide show presentation accessible as a Google document.

Bottom line; for as little as $15 per month per seat and no capital investment, small to medium enterprises and organizations as well can establish an enhanced PBX capability to facilitate both more productive business processes as well as more cost effective communications.

Definitely a business model disruptor.

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SlingPlayer Mobile for BlackBerry: Pragmatic Cable, Internet and Wireless Convergence onto a Smartphone

In my early 50's youth when I was delivering afternoon newspapers in somewhat remote Saskatoon, Saskatchewan I always tried to be at one customer's home at 4:30. Why? At that time the only television viewable came via high rooftop antennae from transmitters far away (~400 miles) near Minot, North Dakota. If atmospheric conditions were favorable my customer would let me watch half an hour of a kid's program (probably Howdy Doody); most of the time we got to watch it masked by a snowy blizzard of faint reception. Getting any type of television reception at that time and location was, at best, a challenge and an adventure.

Fast forward 55 years to this past week's 2009 New Years day afternoon. While riding as a passenger in our car, we sped along Ontario's main 401 freeway as I watched the CBC Sports color telecast of the third period of the NHL Winter Hockey Classic (live from Wrigley Field) on my BlackBerry Bold. It was one more test to carry out during the public beta of SlingPlayer Mobile for BlackBerry.

I viewed all the action in full color; equally as impressive was the quality of the stereo sound (which "swells" out well beyond the device). The only frame freezing probably occurred as my BlackBerry switched between cell tower sites. Otherwise I was experiencing a crisp picture with sharp colors and clear sound coming from my home cable TV box. Talk about convergence - a Rogers cable TV signal being transmitted back out over Rogers High Speed Internet to a BlackBerry Bold via Rogers 3G wireless.

I have provided the detailed basic requirements for using SlingPlayer for BlackBerry Mobile on my recent Web Worker Daily post: "A New BlackBerry Experience Goes Beta: SlingPlayer Mobile for BlackBerry" along with a history of SlingMedia's hardware and software products. Note especially that it requires a version 4.5 firmware upgrade of any BlackBerry 8x20. While it works via a WiFi connection on all supported devices, over a 3G HSDPA network (Rogers, AT&T and T-Mobile in North America) it only works currently on the BlackBerry Bold.

Over the past 15 months I have been using SlingPlayer Mobile for Symbian on a Nokia N95-1 over WiFi connections. It has been a consistently reliable experience over that period; it also provided me with some benchmarks for testing the BlackBerry version's user interface and video/audio quality. Here are some of the experiences I have had with SlingPlayer Mobile for BlackBerry on my BlackBerry Bold 9000 over the past few days of beta trials:

• a rock concert on HDNet where percussion, guitar chords and voice cover a wide audio frequency range
• a rebroadcast of the Mormon Tabernacle Choir Christmas eve concert on PBS where over 200 voices, soloists and the orchestra provide an excellent source for testing the clarity of audio as well as the resolution of the video
• several sports events, including fast moving football and hockey action as a test for shadowing and pixelation
• Oprah Winfrey making Skype High Quality Video calls

In all cases the experience on the Bold took full advantage of the Bold's processor power, network speed, native stereo audio and its widely acclaimed "stunning" color display. Simply stated, I became immersed in the programs I was watching to the point where the experience was transparent to the underlying technology. My only negative was more physiological than technical: I found full "playing surface" views of sports events could cause a bit of dizziness due to focusing on all the action within the Bold's display size; holding the device further away from my eyes addressed this issue.

While I had some excellent viewing and listening experiences, a few comments:

• instead of a full visual representation of the cable box remote control, the remote control buttons are represented on a menu bar across the bottom of the screen. Note that in addition to the icons on the menu bar, one can "fast-track" to an item using the keyboard (for instance, M=Menu, O=Power On/Off, etc.)
• scrolling across any of the three menu bars is done via the BlackBerry's trackball.
• audio comes out by default over the Bold's speakers without the need to click on the "speaker" button
• the "Favorites" menu bar picks up your "Favorites" channels stored via SlingPlayer for Windows¹
• changing channels may cause a video freeze up for 10-20 seconds; this is an issue SlingMedia is trying to minimize.
• no apparent viewing experience difference whether using either a WiFi or 3G connection
• needs a bar to display volume level when using the BlackBerry's volume +/- buttons
• switches readily between a full screen video and a display that incorporates one of three menu bars
• needs to "reconnect" if you switch to another BlackBerry application while viewing (SlingPlayer application remains open in background but disconnects from the source); the "reconnect" time is 5 to 15 seconds.
• battery life on the Bold for continuous reception of a broadcast via WiFi is about 2-1/2 to 3 hours.; it's probably shorter on other 8xx0 models.
• I have also been able to get SlingPlayer Mobile for BlackBerry beta working on a BlackBerry 8820 over WiFi where, once again, it provided an excellent true reproduction of the video signal within the limitations of the 8820's video and audio hardware.
• it can also be used to operate the PVR on my cable TV set-top box.
• latency: at midnight New Year's Eve, SlingPlayer for BlackBerry Mobile rang in the new year seven seconds after the broadcast version directly connected to a cable service.
• you can almost read those real time scoreboard bars that appear across the top of the screen during football and hockey broadcasts.

And, for now for those not able to take advantage of SlingPlayer Mobile for BlackBerry due to its current specifications:

• it works over a GSM/EDGE connection on unsupported BlackBerry 8xx0 devices; however, SlingMedia does not guarantee the resulting performance. This is really an application for 3G or faster wireless networks only; an attempt to connect my Bold in a rural area where there was only EDGE wireless failed.
• once SlingMedia releases this HSDPA version of SlingPlayer Mobile for BlackBerry they will look at doing a version that runs over Verizon's, Bell Mobility's and Telus's 3G EV-DO network

A suggestion for RIM: SlingPlayer Mobile for BlackBerry demonstrates the full potential of the Bold's and 8900 Curve's 480x320/360 video display. Let's hope that newer versions of their firmware can achieve the same level of high quality video on the YouTube player and other video applications supported by these devices.

If you have both a SlingBox and one of the supported BlackBerries, upgrade your firmware (where necessary) and give SlingPlayer Mobile for BlackBerry a try (U.S., Canada, U.K.). Sling Media is now looking for feedback from its targeted user public.

With over 500 channels to choose from, at any location worldwide where I can find a WiFi or (unlimited data plan) 3G HSDPA connection, television broadcast viewing has come a long way from having, in a fixed location, a single channel available only when atmospheric conditions permit.

SlingPlayer for BlackBerry has significant potential for business road warriors; in addition to the entertainment aspect, it also provides immediate access to "breaking news" and business broadcasts from taxis, airports, coffee shops, restaurants (mind your etiquette, however). For those states considering legislation prohibiting texting while driving, they may also want to include viewing videos as a potential distraction.

Update: SlingMedia announced at MacWorld that they are targeting to release a SlingPlayer Mobile for iPhone this calendar quarter.

(I would have put up a screen capture; however, the video does not make it to the BlackBerry screen capture programs I employ, including PC desktop programs.)

¹SlingMedia's remotely stored "Favorites" feature will be supported by a future version of SlingPlayer for Mac.

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Would you trust Skype with your vote?

I've been wracking my brain for the defining Skype moments of 2008.

It comes down to Skype's identity. The marketing, psychology, defining oneself sense; not the login, badge sense.

Brand marketers may talk of lovemarks, but trust comes before love. We trust Coke products to be Coke-like in taste, feel, fragrance, color, and packaging, for example. We trust products not to hurt or endanger us (unless you're into that kind of thing). We trust brands to keep their promises.

The people of Estonia trust their electronic voting systems with the fate of their nation. In a country that recently survived cyberwar, that's a lot of trust.

Estonia conducts elections online.  Building on successes in 2005 and 2007 they recently approved voting with mobile phones by 2011. The Estonian National Electoral Committee (VVK) will provide SIM chips to Estonian voters for free. The special chips from AS Sertifitseerimiskeskus (SK) will authenticate voters and keep vote transmissions secret using public key encryption.

Would you trust Skype's technology and Skype's business with your vote?

If you asked me in 2007, I'd have said yes. Skype's brand promises privacy and safety. Outside security experts applauded Skype's authentication, strong encryption, and ability to bypass most obstacles. Skype is an eBay company (though few people know this) and borrows some of our trust of eBay and PayPal.

I'm unsure now, as 2009 starts.

Skype's technology is strong but incomplete. Skype's encryption is end-to-end, from Skype client to Skype client. Nobody can listen in. So the weak points are the end points: a user's PC or Skype-enabled device and the gateway to the the voting system. Secure those end points and you'd have a pretty secure system.

That's not the whole story, though. We learned in 2008 that Skype shared a copy of their desktop source code with the TOM-Skype joint venture in China. That includes Skype's authentication (proving who you are) and encryption (foiling eavesdroppers) code.

We don't know how many people, including TOM-Skype former employees, contractors, and members of Chinese security services, have access to that code. (Hypothetically, if I offer a $1000 bounty, would someone sell me a copy?) Many people have the means to interfere with an election conducted through Skype. Given time, we know a way finds itself in the hands of those with a will. 

Speaking of intent, let's return to the joint venture. Skype's founding executives traded code for access to China. China is now Skype's largest market. The new executive team tightened up operational security, minimizing unauthorized access to log files, surveillance, and source code.

Despite Skype's 2008 policy review, the original deal stands:

• TOM-Skype gets a copy of Skype's source code with each major release,
• TOM-Skype modifies the Skype software to comply with China's government agencies,
• TOM-Skype shares data collected with users with Chinese agencies,
• TOM-Skype does not disclose that privacy breach to customer before or after sharing. 
• Skyper's talking with a TOM-Skype users are surveilled like TOM-Skype users

This is the arrangement we know of. We don't know if Skype agreed to similar arrangements with, for example, EU law enforcement or USA intelligence agencies.

Landline and mobile phone companies have long given keys to their networks to law enforcement and communications intelligence agencies. We're accustomed to the rule of law applying to our phones. We hope, we assume, we believe, perhaps naïvely, that our phone company keeps our secrets.

It is sad to let go of those illusions regarding Skype.

So this goes back to Skype's brand promise of privacy and security.

Do you trust Skype? 

Would you trust Skype's corporation with your vote?

With your country? With your liberty and freedom?

I'm less certain.

 

photo: Coca-Cola Blāk by The Rocketeer

Phil Wolff's 26 incriminating 2009 Skype Predictions

Last year's Jim Courtney's 2008 predictions and mine. 
In 2009:

1. MacWorld sucks without Steve Jobs.
2. Steve Jobs steps down as Apple CEO.
3. Skype brings back Skypecasts with a new feature: with one click, introduce spammers, con artists, and sexy webcam girls to each other.
4. Skype for Neocortex. Mood based on serotonin levels. Very high quality audio and video by tapping directly into the optic nerve and auditory system. Some side effects.
5. Skype for Lovers. Extension of Skype 4.1. Just one buddy to dial. No interruptions. Ultrasimple UI: click the heart.
6. Skype's new platforms have more active developers than BT Ribbit. More than Google Android. Fewer than Apple iPhone.
7. Litigation. 1530 sleep deprived patients sue Skype for keeping them up late.
8. Google Central will be exciting.
9. Google Video Talk adds multiparty video.
10. The Emerging Communications Conference (eComm) will sell out.
11. Yahoo! fires thousands of people. Decimates the messenger team. Hires a new executive team. Reorganizes. Again.
12. Skype introduces multiparty video. The kids love it. WebEx hates it.
13. Skype for Asterisk gets video call support. Dating sites love it.
14. Skype for WoW builds on Skype for Asterisk. The raiders love it. 
15. Skypephone comes to the Americas via partnership with with US mobile carriers. Wal-Mart will carry it. Nothing for Canada.
16. 3 INQ1 sales will cut into 3 Skypephone sales in the UK.
17. U.S. Mobile Carterfone rules (to free mobile phones from carrier contracts) will be considered by the FCC.
18. VoIP falls from telecom jargon. Even VoIP bloggers stop using the term. The public starts using Skype as a generic name for internet talk.
19. eBay's auction businesses will do well in tough times, better in the second half of the year.
20. Skype will make $630 million in FY2009.
21. Peak Skype usage will top 18 million simultaneous users.
22. Skype will serve 23 billion minutes in 2009Q4.
23. Skype scores product placements in:
    
    
    • Hannah Montana: The Movie, spurring the rise of Skype pajama parties.
    • The Sinatra Club, using the new Skypeoke feature.
    • Star Trek, as ancient technology.
    • Startups will rally to Running Out Of Angels (March 2009).
    • 24 as Cisco cuts ad spending.
    • In My Pocket (2009) is not about mobiles.
24. Skype issues new krypto since its old cryptographic source code escaped from TOM-Skype control
25. Skype Video for Mobile. Skype buys a streaming video service for smart mobile camera phones.
26. China approves SkypeIn and SkypeOut.

tags: skype, predictions, 2009, inq1, skypephone, wal-mart, canada, asterisk, video, ebay, voip, carterfone, WoW, 24, china, tom-skype

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RIM Demonstrates Ongoing Support for Older BlackBerries

While ZDNet has named BlackBerry Bold the most influential biztech product of 2008, RIM has not been neglecting the millions of owners of older 8xx0 series BlackBerries. Earlier this week their BlackBerry Connection Newsletter announced that version 4.5 upgrades to all 8xx0 Series BlackBerries (using BIS servers via carriers) are now available.

Why upgrade? To bring along, where practical and feasible, several features now found on the newer Bold, Storm, and 8900 Curve such as:

• HTML email
  
• View and edit email MS Word and MS PowerPoint attachments.
• Download, save and edit files from the Internet
• Enhanced video support for both recording and streaming: required to run Qik.Com and the forthcoming SlingPlayer Mobile for BlackBerry.
• Record and Send a Voice Note which can be sent via email or MMS
• Improved music management

Note that:

• These updates only apply to BlackBerry Internet Server (BIS) users; BES users need to upgrade through their BES host enterprise.
• Updates are carrier specific; early in the process you are asked for your PIN and taken to download files specific to your carrier.
• Updates may also require an update of the BlackBerry Desktop Manager
• MS Excel spreadsheet viewing and editing did not make the cut; they are only available for newer BlackBerry Bold, Storm and 8900 Curve.

Over the past few days I have successfully upgraded a Pearl 8100, a Pearl 8110 and an 8820. Provided you have BlackBerry Desktop Manager (preferably 4.7) installed on a Windows PC, it's a three to five click process (depending on whether you just follow the basic steps or want to change some parameters) to do the upgrade. While your BlackBerry data and applications are preserved after the upgrade, you may need to log into some services or applications again. The final step "Connecting to the Device" may take five to ten minutes - be patient.

One key feature is not in the list above but the new firmware includes new default fonts which are significantly more easily readable. Also, on the Pearls, there are changes to make using the SureType keyboard much easier, especially when it comes to suggested "word completion".

Definitely worth the upgrade - and required for video streaming applications.

A detailed description of the BlackBerry firmware upgrade process can be found at CrackBerry.com.

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Bold Twittering: When is a SmartPhone Truly a Mobile Microcomputer?

If I ever had any doubt about the value of Twitter as a commercial social networking tool, it evaporated this weekend as a result of following some Tweets on the subject of smartphones that appeared this weekend. They certainly provide an independent perspective on issues that I'm sure others are wondering about:

Mark Evans acquired an iPod Touch back in August after deciding he did not need an iPhone; as a result of his recent employment status change, he is now debating the merits of having a smartphone - in particular, an iPhone

Luca Filigheddu has just gone through the process of evaluating the BlackBerry Bold and iPhone over the past few weeks. Saturday he sent me a Twitter direct message to say that he had acquired a BlackBerry Bold; after he had had a few hours experience Saturday I see this on his Twitter feed:And when I came home yesterday evening I see that my acquaintance Olivier Chaine has put up this Tweet (earlier yesterday I had suggested, in response to his request for smartphone Twitter client recommendations, that he look at Slandr.Net as a mobile platform Twitter client):

First I would suggest that the mini-computer industry died many years ago, to be replaced by the microcomputer era, especially server banks. Trust me, I spent a major part of my career relying on mini-computers. I think I would need a backpack to be mobile with a mini-computer.

So I'll assume Mark is really looking to have a mobile microcomputer or PC experience on a smartphone. Having had several months' experience with both an iPhone and a BlackBerry Bold, here are my criteria for a mobile microcomputer or, more aptly, a "Laptop for the Hip or Purse":

• Minimum 480 x 320 graphics display.
• Full QWERTY keyboard.
• Web browser capable of supporting PC-type browsing.
• Supports "Cut & Paste" (of significant value more often than one would initially imagine until it's not available)
• View and edit MS Office documents (Word, PowerPoint, Excel) with potential to add document creation.
• Supports video recording and MMS
• Background processing (especially after experiencing both Truphone for BlackBerry and Truphone for iPhone)
• Supports true Instant Messaging in background while running other applications
• A very high speed processor (>500 MHz)
• Runs applications such as Qik.com, SlingPlayer Mobile and iSkoot (for voice and chat conversations with Skype contacts).
• Bluetooth stereo audio support.
• Removable battery
• Equipped for memory upgrades through a removable memory card.
• Supports both Both WiFi and 3G wireless protocols

A great set of specifications but the key question here is: "How does it change the user experience?". In particular does it eliminate the "urge" to turn on, or always carry, a laptop to keep up-to-date with real time activities?

As I have mentioned elsewhere, after a month's experience with the BlackBerry Bold, I found I had lost that tugging "urge" to turn on my laptop for keeping current with real time (and often mission critical) information. This change did not just involve email and web browsing but also Instant Messaging, Twitter and attached document editing.. RIM would do well to position Bold as a "Laptop for the Hip or Purse", bypassing all the technical comparisons and moving on to succinctly promoting Bold based on the actual user experience.

I like my iPhone for many of its personal information delivery features; it gives me a feel for what is appealing about the iPhone. I can find Toronto Transit streetcar times, do unit conversions, find the nearest Tim Horton's or Starbucks; it has lots of great information delivery features. On the media side it's definitely an extension of the iPod although it does not have the full audio performance of the Bold.

However, a mobile microcomputer the iPhone is NOT! Yes it uses a modified Mac OS; it uses Safari browser; it has an iPod variant.

However, I find myself turning to my Bold much more often than my iPhone for real two way interactivity. Just as important as the keyboard is the ability to track instant messaging sessions, whether on iSkoot (for Skype chat), Palringo or BlackBerry Messenger in background while carrying out other activities. On the subject of low cost international calling I find I can make much more use of Truphone for BlackBerry than Truphone for iPhone (that's the subject of a future post).

I am encountering more and more acquaintances who have no use for a touch keyboard; certainly my typing error rate is much worse on the iPhone. For this reason alone I consider the iPhone to be a very good one-way information delivery device whereas BlackBerry is a true two-way communications device.

As for applications, suffice it to say that over the next six months, where feasible, business savvy developers will publish applications running on both devices. For instance, The Hockey News has just released mobile applications for both the BlackBerry and iPhone. I mentioned Truphone above; Mobile Google apps are another example.

Keeping up with iTunes music via BlackBerry MediaSync is a trivial operation. Frankly from some video and audio streaming experiences I have had, BlackBerry Bold provides superior stereo audio performance even without earbuds or a headset.

Bottom line: when I leave my home office or hotel room with my Bold, I no longer have to take my laptop to keep current.

Yes, at the moment, the iPhone browser a superior user experience but rest assured RIM is not ignoring the issue. At this point the Bold's browser issues have sometimes been frustrating but they not been an inhibition to my browsing activities in any major way - I still get the information I am seeking. The critical parameter here is the 480 pixel display width, which is sufficient to view most websites and weblogs without the need for horizontal scrolling via a ribbon bar. When RIM releases carrier-specific versions of their upgraded operating system - including browser enhancements, the Bold will live up to its full potential as "A Laptop for the Hip or Purse".

(As for pricing on Rogers, both the Bold and iPhone are C$199 with a three year contract.)

In future posts I'll cover in more detail some of the issues mentioned above, including my Truphone evaluation on each device, some very amazing real time video and audio experiences, the range of third party applications available on each device and why both background processing and WiFi is becoming critical to any smartphone.

And, Mark, if you're looking for a mobile microcomputer, I would suggest serious consideration of the BlackBerry Bold. As a final determinant, have a look at the Bold's display - it's been universally acclaimed as "stunning"; I can only agree.

In closing, can we expect Skype to include BlackBerry as one of their supported platforms for Skype for Mobile? Or will iSkoot improve on their user interface to take advantage of some new BlackBerry developer tools? (Most Skype executives I meet are sporting a BlackBerry - it's supported by eBay IT.)

Update: Luca published a post this afternoon, A Bold New Experience, and asks about his Tweet above: "Why Did I Say That?"

1) Always on Experience: the BB is offering me a realtime always-on experience never found in any device I used before
2) Multitasking - It lets you receive IMs while writing an email or making a phone call, for example
3) Stunning display
4) Wide availability of apps
5) Crazy speed
6) Great usability

Other posts:

• Om Malik: Review: BlackBerry Bold is Beautiful
• Web Worker Daily: BlackBerry Bold: Upgrading Your Mobile Experience.
  

Full disclosure: the author has been holder of a minuscule number of RIM shares since 1998.

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How Skype Will Grow in 2009

Guest Post by Hudson Barton, The Borderless Communicator

2008 is turning out to be a great year for Skype growth (real users), nearly matching the record year of 2006. In my view, the patterns of Skype growth are affected by:

1. The popularity (name recognition) of the software itself... in comparison to communications alternatives.
2. The capability of computers and mobile communication devices.
3. The quality and capability of the software for multi-modal communication... in comparison to communications alternatives.
4. The state of the world economy
5. The availability of broadband

So for 2009 here is how things are shaping up.

• Skype has no discernible marketing program. It never has. Skype relies almost entirely upon word-of-mouth. If Skype were to introduce a marketing program, the opportunity for growth could be significant. There seems to be zero prospect for such a marketing plan.
  
• The power of computers will grow marginally. The capability of mobile devices, especially smartphones, will grow hugely. The latter is a real opportunity for Skype if it can develop quality software for the most popular platforms such as the iPhone, BlackBerry and Nokia N- and E-series. On the other hand, if the world economy sinks, then few people will be buying those new computers and mobile devices. Overall, this is not going to affect 2009 growth significantly.
  
• The overall quality and capability of Skype client software will improve marginally. Aside from bringing out client software for mobile platforms, upcoming improvements in the client (especially video and audio) will affect Skype growth only on the margins.
  
• Because Skype/Skype calling is free, and both SkypeIn and SkypeOut are very inexpensive, it is reasonable to assume that a poor economy is good for Skype in terms of its market share of communications. However, the overall market for communications may well decline in a bad economy. So while a declining economy is not good for Skype, it is less bad than for Skype's competitors.
  
• The availability of broadband is a very important factor in the growth of Skype's "real users".

Summary: Skype growth (as measured by "real users") will continue on its current trajectory (averaging around 830,000 new "real users" per month). That is a huge number by anyone's standard. As in prior years, growth will be strong in the first quarter, slack in the second and third quarters, and strong in the fourth quarter.

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Truphone Breaks the Carrier Barrier

Truphone's announcements last week overcame a significant carrier resistance barrier to using VoIP-enabled services to reduce international calling costs. The key secret here was that it required the combination of Truphone's iPhone and iPod Touch applications along with the Apple Application program that leverages Apple's established carrier relationships to break this barrier.On Friday I was finally able to complete provisioning of Truphone on my iPhone. It happened at this time for three reasons:

• The association of my original Truphone number and account with a Nokia N95 handset and the "416" number I eventually transferred to my iPhone whose acquisition as an upgrade on my carrier account minimize my iPhone costs over the term of the three year contract.
• The original iPhone application only supported outbound calling; I would have lost the Truphone inbound calling feature I had on the N95.
• For this reason I left Truphone on my N95 (using a deactivated SIM and my home office WiFi access point) pending the arrival of a Truphone for iPhone application and service that supported both inbound and outbound calling.

Recall also that the original Truphone for iPhone only allowed calls over WiFi access points with no ability to pass them through the underlying 3G wireless carrier. Truphone's two announcements last week addressed three issues:

• Truphone for iPhone now supports both inbound and outbound calling
• Truphone added the Truphone Anywhere service such that Truphone for iPhone calls could be made over the underlying 3G carrier as well as over WiFi.
• Truphone for iPod Touch (2nd generation) invoked the Truphone Anywhere service allowing calls to be made from iPod Touch to any PSTN number.

Over the course of the past week it has become possible to make low cost international calls from any iPhone or iPod Touch mobile device worldwide. Truphone has demonstrated how the underlying service provider can can eliminate the need to have a multitude of individual "carrier-service provider agreements" with the 79 carriers currently offering the iPhone worldwide. Yet carriers still benefit through increased local minutes used to provide the connection to/from Truphone calls. To quote from Ted Wallingford's "Heartburn Chuckle: The telecom industry can blame itself":

The Carriers

The carriers are firms like AT&T, Windstream, Verizon, BT, and so on. Their obsession with the billing unit (the almighty minute) has made them helpless to see the possibilities of a software-rich, application-based global ecosystem. Consequently, the most successful apps to arrive on the carriers’ networks, the ones most embraced by the public, overwhelmingly have one purpose: to steal billable minutes from the carriers. The innovation disappeared and the scrappy new players in the market, the ones with the power to transform the public’s thinking about telecom, instead got stuck doing the same old thing the big telecoms do to put bread on the table: bill minutes. [Author's italics]

For instance, Canadians can now use Truphone for iPhone as their international calling service over Rogers without the need to subscribe to one of Rogers international calling plans but perhaps with an increase in their monthly "local" voice plan minutes. In this case, there is no cost for the actual application and you establish international call credits through a Truphone account. When Rogers' iPhone customers travel to Europe, calling back to North America can be handled at a much lower cost through hotel, cafe and airport WiFi services, such as Boingo or iPass. (True roaming calls from outside the "home country" over a 3G carrier will still be expensive; Andy's post linked here suggests RebelSIM provides a solution.)

It was the second part of this announcement that is most significant. Previously VoIP-enabled services, such as 3's Skypephone, required working with individual carriers to establish the appropriate business and operating agreements. However, in one move, Truphone was able to leverage Apple's relationships with 79 carriers worldwide to bring about commitment free international calling. Apple, through its Application Program has become a disintermediator, facilitating a business model disruption, once again.

As for the iPhone for iPod Touch application; this is why the most successful carriers need to offer both wireless and broadband Internet services. Calls via WiFi access points, including one's broadband Internet service, go over the broadband connection and reduce carriers' needs to build out the capital-intensive wireless network infrastructure, including backhaul.

In a future post, once I've had some more Truphone for iPhone experience, I'll do a comparison of services available over Skype and over Truphone. But one obvious difference: Truphone is about voice conversations only; Skype is about voice and text conversations.

Related Post: Race to Provide Low Cost International Calling Heats Up

Tags: Truphone, iPhone, carriers, voip, Skypephone, iSkoot, international calling, service providers, WiFi

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Are you going to MacWorld or CES in January?

Skype Journal will be at both events.

Skype will be there too, boothless, doing the quiet meetings and press visits thing.

Good news: Skype friends will be at CES, too.

ASUS, Sennheiser (headphones), Panasonic (Panasonic KX-WP1050 Wi-Fi phone for Skype), IPEVO, Sony (PSP-3000, Mylo), Intel (Skype on MID Linux devices), Nokia/Symbian, Netgear, Gennum, Cisco/Linksys, Thomson.

Sad news: So far, I've confirmed some Skype-friends won't be at CES:

Belkin, Phillips, Auvi Technologies, RTX, TrendNet, Topcom, and Pepper. Tough times, new marketing priorities or nothing Skypey to show.

Will you be there?  If not, why not? If so, ping me, maybe we can say hello or find something interesting to do.

tags: party, schmooze, hangover, networking, macworld, ces, macworld09, ces09, sanfrancisco, lasvegas, january, 2009, events, conferences, tradeshows, ASUS, Sennheiser, Panasonic, phones, skype, IPEVO, Sony, PSP-3000, Mylo, Intel, Nokia, Netgear, Gennum, Cisco, Linksys, Thomson

Follow Phil Wolff on Twitter or FriendFeed or on Skype.
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Wishlist: Skype for Android?

Fifth most popular request for "Suggest an Android Application" on Google Moderator. Tetris is first.

tags: skype, google, android, wishlist, mobile

Follow Phil Wolff on Twitter or FriendFeed or on Skype.
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Race to Provide Low Cost International Calling on Mobile Heats Up

Yesterday I wrote a post for GigaOm, Skype: Coming to a Cell Phone Near You, discussing how the announcement of two new beta versions of Skype on mobile devices gave a hint of Skype's future mobile strategy.

At the same time Truphone announced a new version of their iPhone application. Whereas the version released at the time of the Apple App Store launch back in July only supported outbound calling over WiFi access points, the new release not only supports inbound calling to your iPhone number but also makes outbound calls via the 3G carrier networks that offer the iPhone.

Innovation driven competition in delivering low cost international calling services appears to be heating up during these challenging economic times - at least for calls originating in your "home" calling country or area code(s). Here's a brief summary of what is evolving:

We've seen the evolution of two architectures for making VoIP-enabled calling from mobile devices; it's all a matter of where the calling party's Skype (or VoIP client) session is opened up - directly on the device or on a dedicated hosted server. This leads to two other considerations:

• Carrying the voice portion of the call from the mobile device into the network cloud, either via the carrier's robust and proven (GSM) voice channel or over via a WiFi access point
• The need to support Skype's instant messaging (chat and presence); this always occurs as a data activity

VoIP Client on the Mobile Device; VoIP over WiFi
Skype for Windows Mobile places the VoIP client directly onto the device. As a result the device must handle the "VoIP processing" to generate the packets that are transmitted over the supporting data network (either a carrier's 3G network or via a WiFi access point.) As mentioned previously, it places heavy demands on the device's resources, especially the processor (running at much lower speeds than on a PC) and the battery.
Truphone's original voice offering also runs on the device (usually a Nokia Smartphone). While both Skype for Windows Mobile and Truphone can run over either WiFi access points or a 3G network, it is strongly advised to use these only over WiFi access points to have a reliable, robust, high quality voice service. For instance, the Skype for Windows Mobile download page says:

• Log into Skype from any WiFi zone to make free calls and send instant messages to anyone else on Skype, anywhere in the world, any day of the week.
• WiFi connection or 3G/2G data connection (we cannot guarantee voice quality over 3G/2G. You may also be liable to additional data charges so please check with your operator before using)

Truphone's original iPhone outbound calling offering was also only available using the iPhone's WiFi capability; however, details of their architecture were never revealed.

Accessing VoIP via a Wireless Carrier
Over the past year we have seen the rise of several services that use the alternate architecture where a call is placed via a local access point to a hosted server that then opens up a Skype client. The server-based Skype client then completes the call as a Skype-to-Skype call.

While originally pioneered by iSkoot, a service using this architecture, such as Skype Lite beta, makes a call to a SIP Gateway server via a local point of presence while data about the call is concurrently sent via the underlying data network to a hosted Mobile Gateway. This dedicated gateway then sets up a Skype-to-Skype call between the SIP Gateway — now connected to your cell phone — and the destination Skype contact. Skype chat messages can also be exchanged concurrently over the data network. We are now seeing various offerings using this architecture:

• The highly successful Skypephone offered by 3 in nine countries.
• iSkoot providing service for a wide range of phones including BlackBerry, Nokia and T-Mobile's G-1.
• Truphone Anywhere: when Truphone found they could not offer a highly reliable service over 3G networks (largely due to device resource considerations), they launched Truphone Anywhere that allows Truphone calls to be made over a 2G (GSM/EDGE) or 3G (UMTS/HSPA) voice/data network as well as over WiFi access points.
• Skype for Mobile beta - Skype's first attempt to go beyond Skype for Windows Mobile onto other platforms such as Nokia N-Series and E-Series devices. This never got out of the beta phase; while you could use Skype chat anywhere, the voice service was only to be available in a limited number of countries (that did not overlap with countries where Skypephone was available).
• Skype Lite beta: building on the Skype for Mobile beta experience to a service that supports not only smartphones but also over 90 cell phones that support a Java client and include basic web browsing and data capability. According to the Skype Lite page it appears that Skype is working with carriers in ten countries to support this service.
• Truphone for iPhone 1.12 release announced yesterday: makes Truphone calls either over WiFi or any cellular network using an iPhone, building on their Truphone Anywhere experience.

Key features of these server-hosted VoIP client services:

• They are most cost effective when calling from your home country or local calling area. You could incur long distance or, when outside your home country, roaming charges that would run up quite quickly.
• An unlimited or high cap data plan minimizes costs associated with using these services.
• Only Skype provides a full Instant Messaging capability covering both chat and presence. Some Truphone offerings have shown support for SMS messaging.
• Calls to Skype or Truphone contacts are no additional cost beyond the "local" connection cost.
• Calls to the PSTN, such as SkypeOut calls, require Skype or Truphone subscriptions or credits.
  
• Calls to mobile numbers outside U.S. and Canada will still invoke the charges incurred in "caller pays" mobile services.

Why only the cost of a "local" call? Your cell phone makes a call to a local number which puts the call through to the service's SIP Gateway. At this point you connect into a Skype-to-Skype call for which there are no termination charges involved as a result of Skype's unique (and secure) peer-to-peer architecture. The same applies to Truphone where Truphone-to-Truphone calls are free.

This Skype Lite beta announcement portends that we could be seeing mobile Skype-to-Skype calling, along the lines of 3's popular Skypephone service in nine countries, become available to mobile customers having a much broader range of cell phones and in up to ten additional countries.

One other service that can be accessed from any phone is Mobivox. However, there you have to build up and manage your address book online such that VoxGirl can help you make your calls; it does not access your mobile phone address book. It's purely a voice service with no messaging component (other than using SMS to facilitate setting up calls under certain circumstances).

While we're getting a first step in driving down mobile costs for international calling, the next step needs to be finding a user-friendly way to drive out roaming costs. MaxRoam and Truphone's SIM4Travel are starting to offer some hope on this front; however, at the moment their costs for USA-Canada calls are much more than my Rogers roaming charge. The winners will feature not only lower costs but a very friendly user interface, interacting with the device address book, that also provides the most complete ranges of services in terms of coverage and complementary conversation modes, such as IM.

Will Sony layoffs affect Skype distribution?

Skype software runs on the Sony PSP 2000/3000 and Sony Mylo, perhaps on the Playstation 4 some day. Sony Corporation announced they are setting free 8000 employees and 8000 contractors from the 160,000 employee company. The decimation and plant closings should affect Sony's semiconductor, recording media, and television manufacturing most.

We won't know for until next year how this will affect products that can extend Skype's reach.

See also:

• News Release Bereft of Emotion or Humanity: Sony Announces Initiatives to Improve Profitability and Enhance Operational Efficiencies in its Electronics Businesses.
• New York Times, Silicon Alley Insider, CNET layoff coverage.
• Sony Ericson joins the Open Handset Alliance (to make Android handsets).

tags: skype, sony, psp, mylo, sony ericson, layoffs, us, japan

Follow Phil Wolff on Twitter or FriendFeed or on Skype.
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Voxeo Grows Again: Voice Objects Acquisition Adds a Third Layer of Developer Resources

Over the past ten years Orlando, FL-based Voxeo Corporation has grown to become one of the largest hosts of enterprise Interactive Voice Response ("IVR") applications, building not only tools for developing and hosting these applications but also a track record of twenty profitable quarters as a self-financed private company.Historically Voxeo has provided, at no charge, resources for C++/Java and Web Developers to produce customized IVR applications that are then hosted at their network operations center. Their developer community has grown to over 31,000 participants. As their expertise has grown they have also developed their licensable Prophecy SIP platform for those enterprises that wish to host their own services using Voxeo's tools.

Today Voxeo announced an expansion their development expertise, technology base and user community through the acquisition of Germany-based Voice Objects.

While acquiring ownership of Voice Objects' technology assets, Voxeo CEO Jonathan Taylor emphasized in an interview with me yesterday that Voxeo's first reason for making an acquisition is to acquire the expertise and professionalism of the employees. Contrary to the popular perception of making an acquisition and focusing on the technology assets, Voxeo looks for team players who can fit into Voxeo's culture and then look at the technology synergies.

As a bonus the Voice Objects acquisition brings to the table as customers a new layer of developers; namely those who routinely develop "self-service" applications for service providers and enterprises as a full time occupation. Jonathan described Voxeo's current developer resources as having two layers: API-based telephony libraries favored by C++/Java "low level" developers and XML-based telephony languages using Voxeo's proprietary but simplified CallXML as well as other XML standards for web developers. The acquisition of Voice Ojbects introduces a higher level of object-based telephony tools, employing drag-and-drop and visual rapid development techniques.

Whereas Voxeo's legacy tools facilitated people-to-people connections, Voice Ojbects' toolkits facilitate the development of "self-service" applications where no human is involved in delivering or provisioning enterprise or carrier-based services. It is multimodal in that not only is voice involved but also SMS messaging and video can be brought into the application where appropriate. For example, T-Mobile Czech can easily program changes into their self-service applications reducing development times by an order of magnitude while dynamically addressing market needs.

Taylor described Voice Objects' toolkits as having three major components: a rich development environment, unified self-service middleware - that connects customer information within an enterprise with customers who desire access to this information via voice, SMS or other modes - and, finally, extensive analytics. The analytics component gathers real customer usage data and provides justification for making application modifications based on user experiences as well as changing local market conditions. To quote Jonathan: "Business owners don't want to build a bad experience; however, it is challenging and difficult to build applications that work well for customers."

In closing our interview, Taylor mentioned that Voxeo, recognizing that the best way to recruit talent is through acquisitions of this nature, will be looking at three or four similar acquisitions in 2009 building up a team of "great people who understand the industry well".

The acquisition of Voice Objects will not change Voxeo's business model of making their developer resources available at no charge while charging either for hosting of applications or for platform licenses sold to enterprises that wish to host their own applications.

It appears that Voxeo continues to set a benchmark for operating a sustainably profitable business in the Voice 2.0 world. On a broader scale Jonathan has provided an overview of the various levels of developer segmentation and classes of tools available on the market today for creating Voice 2.0 applications.

Other posts on this acquistion:

• Vox Populi "Best Freaking Voice Platform on the Market".
• Dan York at Voxeo: What the Voice Objects Acquistion by Voxeo means for voice applications developers.
• Michael Dinan, TMCNet: Voxeo Acquires VoiceObjects, Expands Cost-Saving IVR Solutions
• Andy Abramson, VoIP Watch: What's New In VoIP? Lots with Gizmo, Voxeo and Fonality

Tags: Voxeo, Voice Objects. Jonathan Taylor, acquisitions

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